Activate Interactive Pte Ltd (“Activate”) is a leading IT solution and service provider headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

DevOps Operation & Software Quality Assurance Department is looking for QA Engineer

Internal Code: A24090

This is a one year contract role.

What will you do?

• Implement and maintain the testing environment, testing framework, test plan, regression test suites and test cases in accordance with changing requirements.
• Conduct various tests such as Manual/Automated/Functional/Exploratory testing/Cross-Platform Testing for the various platforms (iOS, Android, Web).
• Conduct system integration tests with external systems and generate test reports
• Develop and Conduct Performance Test.
• Design and implement Test Case.
• Assist to maintain test environments.
• Carry out test activities according to Test Plan.
• Conduct Test Execution and prepare Test Reports.
• Maintain requirement traceability matrix.
• Develop automation test scripts in Python language.
• Support the integration of test script with the Continuous Integration and Continuous Delivery (CICD) pipeline.
• Assist to drive product quality and Quality Assurance practices.

What are we looking for?

• Minimum 4 years experience in conventional test.
• Minimum 2-3 years experience in automation testing scripting for web-portals and mobile applications.
• Experience working in Agile Scrum projects.
• Experience in developing automation testing scripts i.e. mobile (Appium) and web (Selenium).
• Experience in Behaviour-Driven Development (BDD) Test.
• Knowledge of Robot Framework (using Python language) will be advantageous.
• Knowledge of Secure Hybrid Integration Pipeline (SHIP) and Hive Agile Testing Solutions (HATS) will be advantageous.
• Knowledge in software version control systems, code review workflows and CICD will be advantageous.
• Certifications such as Certified Software Testing Professional, Certified Software Quality Analyst and/or CREST certification will be advantageous.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Technology Solutions Office is looking for Data Analyst

Internal Code: A24040

What will you do?

• You will collaborate with stakeholders to understand their strategic objectives and identify opportunities to leverage data and data quality.
• You will design, develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• You will be responsible to create, design and develop intricate data processing pipelines.
• You write clean and iterative code for continuous delivery practices to deploy, support and operate data pipelines.
• You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stacks.

What are we looking for?

• From 3 to 5 years of experience working as a data analyst or related role.
• Hands-on experience in Tableau, Power BI, AWS Glue, AWS RedShift, QlikSense
• Proficiency in programming languages such as Python, Java or Scala.
• Track record in implementing systems using Hive, Scala will be preferred.
• Strong in data modelling, data processing frameworks’ tools such as Hadoop, Spark, SQL is an advantage.
• Good understanding of analytics and data warehouse implementations
• Experience with Cloud Technologies is a plus.
• Good understanding and completion of projects using Agile methodology.
• Good written and verbal communication and interpersonal skills, ability to understand the business requirement, communicate confidently with stakeholders.
• Bachelor’s in Computer Science, Engineering, or a related field.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

DevOps Operation & Software Quality Assurance Department is looking for DevOps Architect

Internal Code: A24101

In Activate, we are developing DevSecOps practices to empower our organization with continuously deepening cloud expertise, aiming to become a cloud-first System Integrator aligned with our Business Unit. As part of the Solution delivery team, you will lead a dedicated DevSecOps team in identifying and achieving our business objectives through digital engagement and partner co-selling. You will also have the opportunity to work collaboratively and engage directly with customers alongside the sales team. If you are described as customer-obsessed and have a passion for digital-first solutions, we invite you to discuss with us the value we deliver to our customers, partners, and one another every day.

As the Lead of DevSecOps, you will be accountable for all activities of the Cloud and CI/CD team business and serve as a technology advocate across the organization. This role requires continuous innovation and evolution of our solution offerings and execution strategy while remaining centered on the customer.

To be successful, you must have a deep understanding of Cloud technology and CI/CD practices, especially in the Singapore Government context. You should be a cheerleader for cloud-centric approaches and an energetic partner engager, all aimed at upselling/cross-selling Activate's services/products and deepening customer relationships. You will lead a team of Cloud operation experts to deliver presales targets aligned with various Business Units through proposal development. You will ensure consistent execution with the right level of resources to address customer needs and accelerate their digital transformation through partner engagement.

What will you do?

Leadership and Strategy

• Develop and implement a comprehensive DevSecOps strategy aligned with organizational goals and industry best practices.
• Lead and mentor a team of DevSecOps engineers, fostering a culture of continuous learning and improvement.
• Collaborate with senior management to define and achieve security and operational objectives.
• Recruit, develop, and retain talent to build the next gen DevSecOps team and ensure the staff has the skills and capabilities to meet development needs
• Engage and coordinate with Cloud partners like AWS, Azure, Terraform, and GitLab to increase organizational awareness and resolve technical challenges.

Technical Expertise

• Design and implement secure CI/CD pipelines, integrating security checks at every stage of the software development lifecycle.
• Oversee the implementation and management of cloud infrastructure, with a focus on AWS and Azure platforms.
• Implement and maintain security tools for vulnerability scanning, code analysis, and compliance monitoring.
• Develop and enforce security policies and standards across development and operations teams.

Process Improvement

• Continuously evaluate and optimize DevSecOps processes to improve efficiency, security, and quality of deliverables.
• Implement metrics and KPIs to measure the effectiveness of DevSecOps practices and drive improvements.
• Stay abreast of emerging technologies and methodologies in the DevSecOps space and evaluate their potential application within the organization.

Collaboration and Communication

• Foster strong relationships with development, operations, and security teams to ensure seamless collaboration.
• Engage in high-level discussions with C-suite executives, technical teams, and external partners to drive strategic initiatives.
• Provide regular reports and presentations to senior management on the status of DevSecOps initiatives and their impact on the organization.

• Expert-level proficiency in cloud technologies, with particular emphasis on AWS and Azure platforms.
• Proficiency in infrastructure-as-code tools such as Terraform, CloudFormation, or ARM templates.
• In-depth knowledge of CI/CD tools and practices (e.g., GitLab, AWS Code Pipeline, Azure Pipeline, Bamboo, and GitHub).
• Solid understanding of security principles and best practices in cloud environments.
• Experience with containerization technologies (Docker, Kubernetes).
• Familiarity with compliance standards (e.g., ISO 27001, SOC 2, HIPAA) and their implementation in cloud environments.
• Essential knowledge of Singapore Government Commercial Cloud (GCC) architecture and compliance requirements.

What are we looking for?

• Excellent leadership and team management abilities.
• Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Analytical mindset with strong problem-solving skills.
• Adaptability and ability to thrive in a fast-paced, changing environment.
• Degree in Computer Science, Data Engineering or a related field
• Professional certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Information Systems Security Professional (CISSP)
• GitLab or GitHub based certification highly desirable.
• 7+ years of experience in DevOps or related roles, with at least 3 years in a leadership position.
• Extensive hands-on experience implementing cloud-based agile development methodologies throughout the entire project lifecycle.
• GCC and SHIP-HATS experience highly desirable.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as an Engagement Manager (Digital Workplace). We will be offering you as a 3 year rolling contract employment.

Your role as an Engagement Manager is to advocate user experience for public officers across government agencies. Working with the product managers, project manager and the infrastructure team, you will engage government agencies, manage change journey for public officers and drive the adoption of Secure Infrastructure products.

You will need a deep understanding of the product value and the context/domain in which the product is to be implemented across the government agencies. You will engage different stakeholders, position the products and match the products appropriately with relevant use cases and user archetype. In addition, you will also have to listen actively, be diligent to user and partner needs, and communicate clearly and concisely about products and processes to different partners.

A brief summary of your job responsibility:

• Engage public officers in different agencies to understand their needs.
• Analyse user data and map user journey of public officers to identify and prioritise pain points and improvement opportunities across Secure Infrastructure products portfolio.
• Collaborate with various product managers to shape product roadmaps.
• Plan and execute go-to-market engagement to drive product adoption, including product launches, communications, training, and incentive / reward programme.
• Setup and run community of practice for different segments of public officers to ensure continuous engagement and feedback across the product portfolio.
• Preparation of engagement materials to public officers and maintenance of intranet pages which includes handling queries received from portal.

To succeed in this role, you will ideally have:

• 5+ years’ relevant ICT experience, including experience working in the public sector at WOG level; or for multinational corporations or tech organisations at a country or regional level customer success enablement or accounts management.
• Good interpersonal skills with the ability to build rapport and trust at all levels in the government and key suppliers
• Ability to influence and thrive in a matrix organisation
• Creative problem solving, innovative thinking, and a willingness to challenge the status quo
• Results-oriented, analytical good attention to details
• Excellent written and presentation abilities required

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.
  

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24115

What will you do?

• Design and implement comprehensive test plans, test cases, test data and test scripts to ensure the quality of software products.
• Collaborate with Product Owners and stakeholders to define test objectives, scope and entry/exit criteria for testing phases.
• Perform system testing (e.g., functional and performance testing).
• Develop and maintain automated test scripts and tools.
• Review and analyse test results, identify defects and anomalies and work closely with the stakeholders to resolve issues.
• Continuously improve the software testing process by identifying areas for improvement in testing practices and tools.

What are we looking for?

• Strong background in Computer Science, Computer Engineering, Information Systems Management, Information Technology or related disciplines.
• At least 3 years of experience in software quality assurance testing.
• Strong knowledge of software testing methodologies, tools and processes.
• Experience with test automation tools such as Selenium or similar.
• Experience in performance testing tools such as JMeter or similar.
• Experience with programming languages such as Java, Python
• Experience in issue management and continuous integration tools such as Jenkins, JIRA, or similar.
• Familiarity with Agile development methodologies and experience working in Agile teams.
• Familiarity with cloud-based testing tools.
• Knowledge of security testing methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills and strong collaboration skills.
• Ability to work independently and as part of a multi-disciplinary team.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Account Manager acts as the main liaison between the agency and the client. A manager is responsible for the day-to-day operation of the client account including client presentations, gaining internal and external creative concept approval, and executing flawless delivery. 
 
Expectations of an Account Manager 

• Be the main point of contact to the client day-to-day 

• Researches and understands the brand, its category and its competitors to provide added value for the client while staying well-informed on marketing and media trends  

• Collaborates with the Planning, Media and Creative departments to write a strong, inspiring agency brief and concept based on the client’s initial brief 

• Influences the development of the highest quality of creative work by sharing knowledge of the client/business/brand and demonstrating strong creative judgment and basic strategic recommendations 

• Presents production estimates for client approval 

• Protects client and agency interests by thoughtfully managing resources and identifying new opportunities for growth, issues and updates 

• Provides written weekly status and conference call reports following meetings to ensure client and agency are in agreement 

• Attends shoots and edits to ensure client approval and satisfaction  

• Effectively facilitates the communication between agency, client and our partner agencies to ensure seamless creative outcomes 

• Works with studio, producers and project management teams to deliver on time, and on budget 

• Committed to constantly improving our work, and how we work 

• Maintains a sense of discretion and professionalism, representing the Groupe    

Expectations as a member of our community 

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets 

• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other 

For some of the most popular consumer brands in the world, your ideas, solutions and words will reach and impact the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. As a Copywriter, you can write on every surface, for every channel, for every medium, social or otherwise. You’ve won a few of the awards that matter. Or you’re very hungry to. Winning isn’t everything, but excellence is. 

Expectations of a Copywriter 

• Ideate, write and execute original and iconic creative concepts in response to client briefs, objectives or goals 

• Establishes visual tone, character, and messages that will effectively communicate with the target audience and fulfill the project objectives 

• Develop creative ideas that meets both our clients’ objectives as well as our business objectives, maintaining the company’s expected levels of creative excellence and professionalism 

• Present, share and review creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team 

• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors 

• Collaborate effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work 

• Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors 

• Participants in, and leads brainstorming sessions 

Expectations as a member of our community 

• You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets 

• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other 

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. The Business Director is responsible for the overall management of a client account including creation and communication of effective brand strategies, annual fee and contract negotiations, account staffing and oversight of all client relations and presentations; and provides support and oversight to an Account Management team.

Expectations of a Business Director/Group Account Director 

• Manages a portfolio of brands 

• Along with Creative Directors and Strategic Planner, sets creative and strategic tone for client account 

• Partners with Senior Planners to develop and implement highly strategic plans for brand 

• Problem solves on high level account and production issues and knows when to involve Management 

• Builds and maintains top level client relationships; acts as key partner and advisor to clients offering strategies and solutions to address their business challenges. 

• Oversees annual fee and contract negotiations; works closely with Finance on contract and fee proposals 

• Leads monthly client revenue tracking and analyzes revenue impact on account and agency profitability  

• Committed to constantly improving our work, and how we work 

• Always on a look out for opportunities to grow business behind access to wider Groupe capabilities 

• Maintains a sense of discretion and professionalism, representing the Groupe  

Expectations as a member of our community 

• You believe passionately in the power of creativity. But you’re realistic and have a clear-eyed view of what it will take to get there, inspiring people with a diverse range of skills and perspectives to work towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities, they are our most precious assets 

• You will be tested and challenged, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other 

Expectations as a team leader 

Your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work comes from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative.  

In your role, you will specifically be expected to: 

• Provide the required leadership and inspiration to department team 

• Monitor client account team to deliver beyond client’s expectations 

• Motivate your team, and be the glue that keeps teams going 

• Lead career conversations, to set goals and KPIs for each team member, review progress regularly and support them to achieve 

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. The Account Executive is a vital support member to all agency account teams. As an account executive, you'll need to thoroughly understand a client's products or services and what their communication goals are.  

Expectations of an Account Executive 

• Assists the Account Manager in business support and management 

• Assists in providing timely responses to client requests 

• Schedules business meetings and do follow-ups 

• Provides input for the creation and execution of marketing plans 

• Gathers data on ad campaigns to evaluate performance, and gives recommendations on ways to improve campaign performance 

• Tracks campaign budgets 

• Gathers information on the competition 

• Ensures that ad campaigns are in compliance with advertising guidelines 

• Assists in developing and implementing business improvement programs 

• Analyses invoices and provides invoicing support 

• Assists in developing client presentations, proposals and reports 

• Maintains thorough understanding of account management principles 

• Assists Account Manager in coordinating day-to-day account activities 

• Maintains a sense of discretion and professionalism, representing the Groupe    

Expectations as a member of our community 

• You believe passionately in the power of creativity to bring change to the world.  You’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets 

• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other 

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Account Director is responsible for seamless delivery on a client account including creation and communication of effective brand strategies, account staffing and oversight of all client relations and presentations; while providing active support and oversight to an Account Service team.

Expectations of an Account Director 

• Manages a number of key client relationships 

• Acts as the first point of contact for client questions and requests 

• Talks to other departments in the organisation in order to facilitate client requests 

• Builds and maintains relationships with clients often through regular face to face contact and meetings 

• Partners with Planners to develop and implement highly interactive strategic responses for brand’s business and communications needs 

• Problem solves on high level account and production issues and knows when to involve their supervisor 

• Generate accurate reports on the status of existing accounts and new business 

• Leads presentations with clients 

• Manages a budget and achieve targets 

• Always on a look out for opportunities to cross-sell within the Groupe 

• Manages and facilitates new business pitches when requested by Managing Director  

• Committed to constantly improving our work, and how we work 

• Maintains a sense of discretion and professionalism, representing the Groupe    

Expectations as a member of our community 

•  You believe passionately in the power of creativity to bring change to the world. But you’re realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets 

• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other   

Expectations as a team leader 

As your own leadership journey evolves, your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work can only come from a team that feels happy, secure and motivated, with a clarity of purpose. You value diversity, equality and inclusivity, not because it’s fashionable but because it’s obvious. 

In this role, you will be expected to: 

• Provide leadership and professional development to department staff 

• Mentor and train team members, write performance reviews, and allocate work 

• Monitor teams to deliver beyond client’s expectations 

• Motivate your team, and be the glue that keeps teams going 

• Set goals and KPIs for each team member, and works with them to achieve these 

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. The Account Manager acts as the main liaison between the agency and the client. A manager is responsible for the day-to-day operation of the client account including client presentations, gaining internal and external creative concept approval, and executing flawless delivery. 

Expectations of an Account Manager 

• Be the main point of contact to the client day-to-day 

• Researches and understands the brand, its category and its competitors to provide added value for the client while staying well-informed on marketing and media trends  

• Collaborates with the Planning, Media and Creative departments to write a strong, inspiring agency brief and concept based on the client’s initial brief 

• Influences the development of the highest quality of creative work by sharing knowledge of the client/business/brand and demonstrating strong creative judgment and basic strategic recommendations 

• Presents production estimates for client approval 

• Protects client and agency interests by thoughtfully managing resources and identifying new opportunities for growth, issues and updates 

• Provides written weekly status and conference call reports following meetings to ensure client and agency are in agreement 

• Attends shoots and edits to ensure client approval and satisfaction  

• Effectively facilitates the communication between agency, client and our partner agencies to ensure seamless creative outcomes 

• Works with studio, producers and project management teams to deliver on time, and on budget 

• Committed to constantly improving our work, and how we work 

• Maintains a sense of discretion and professionalism, representing the Groupe  

We are seeking an experienced and dynamic IT Manager to join our team at Mondrian Singapore Duxton. In this role, you will oversee the IT infrastructure, support hotel operations, and implement innovative technology solutions to enhance our guest experience.

How your day looks like?

• To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments
• To define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned
• To ensure the physical and logical security of IT system
• To ensure hotel is fully compliance & in place with the IT self-assessment requirement
• To review and take necessary action against IT Checklist (daily, weekly, monthly & yearly) completed by IT Executive
• To review backup status updated by IT Executive
• To perform periodical user access review for various systems
• To perform regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup
• Conduct capacity and performance studies recommending appropriate action to maintain standards of performance and capacity.
• Assist in performing hardware and software evaluation tests and determine appropriate installation or upgrade schedule.
• Administer, maintain and provide network level support for Hotel, Bar and Restaurant. Ensure functional integration of network and database server software and LAN hardware/software components.
• Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components.
• Conduct capacity and performance studies pertaining to network file segments and servers (when applicable). Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold.
• Assist in the monitoring and maintenance of process server and related network functions to ensure all components are performing optimally and in concert with each other.
• Perform hardware and software evaluations with individual workstations (when necessary) and determine appropriate installation and/or upgrade schedule.
• Maintain complete and thorough knowledge of new releases of network and server software.
• Document disaster recovery procedures and perform production turnover procedures with all application including but not limited to Opera Cloud, Symphony Cloud and other hotels systems.
• Maintain department objectives and keep consistent with objective from Business Units and Corporate Units.
• Run training classes for individual workstations and new applications. As well as attend training classes
• To develop and maintain good relationships IT providers
• Perform other duties as required by management.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.

• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Understand and leverage opportunities that align with the commercial goals and business direction of CEFFU, including collaborations that enhance Revenue, Market Presence and Business Growth

• Establish and maintain strong relationships with institutional clients and facilitate product integration and implementation, co-marketing efforts and other optimizations
• Facilitate commercial decision-making by continuous monitoring of market trends, emerging technologies, competitor and consumer behavior analysis as well as product and industry dynamics such as regulatory changes and global trends
• Work closely with our Operations & Product Teams to design effective strategies and solutions for partner operations. Align strategies and broader business objectives to propose new business models and target business growth
• Assist Management Team in other strategic research and related projects
• Partner our Product Team in the development and enhancement of CEFFU’s products or services for custody clients, including collaborations targeted at improving product features, innovation, and overall market competitiveness
• Lead and contribute to internal cross-team projects in improving and standardizing commercial processes and systems, including, and not limited to commercial SOPs, user management system, data analytics tools

The Associate Business Intelligence Director is responsible for collecting, aggregating, and reporting business investment data (client, supplier and Publicis product investment). The candidate will be successful and enjoy the role if they have an inquisitive problem-solving mind, excellent attention to detail, and can build strong working relationships with stakeholders. Publicis Media's reporting continually evolves and improves so there is significant creative scope to develop new skills and apply new tools.

Key Responsibilities:

• Managing business investment data across a multi-market remit
• Ensuring that local market contacts deliver a range of reports on time and to a sufficient standard
• Using Alteryx to aggregate and clean data on a periodic basis
• Updating multiple PowerBI dashboards
• Responding to requests for data and inquiries into the figures from all areas of the business
• Excellent Excel skills
• Background in digital advertising with proven reporting experience
• A good understanding of all Agency media types and key suppliers
• An aptitude for learning to use reporting/dashboarding tools

Overview

We are seeking a strategic and empathetic Content Director with extensive experience in managing publisher relationships, client engagements, and production processes. The ideal candidate will drive the content strategy team to deliver award-winning, best-in-class content solutions for our clients.

Key Responsibilities

Leadership and Team Management:

• Lead a dynamic team, fostering a culture of collaboration, innovation, and professional development.
• Mentor team members, offering constructive feedback and guidance to enhance their skills.
• Manage stakeholder relationships across the Publicis Groupe to develop and deliver content solutions aligned with business objectives.

Client Management:

• Collaborate closely with clients to understand their needs, ensuring content strategies align with their business goals.
• Build and maintain strong client relationships to ensure satisfaction and foster long-term partnerships.
• Identify and pursue business development opportunities to expand strategic accounts within the group.

Content Strategy:

• Independently conduct analysis and develop insights and strategies to address clients' content gaps.
• Drive the creation of impactful, thought-provoking content across various platforms and formats.
• Establish and uphold high creative standards, ensuring all work is conceptually robust and aligned with client branding.
• Oversee the development and execution of content that distinguishes itself in a competitive landscape.

Production Oversight:

• Manage the production process from concept through post-production, ensuring quality and efficiency.
• Collaborate closely with project management and media teams to meet client guidelines and expectations.
• Maintain project budgets, ensuring profitability while delivering exceptional results.

Communication and Business Culture:

• Facilitate clear and timely communication within the team and with external stakeholders (clients, vendors).
• Promote the sharing of learnings, ideas, and best practices through the development of case studies.
• Contribute to broader company and departmental initiatives, aligning team efforts with overall business objectives.

In this role, you will work closely with the regional teams to define, build and enhance the Precision supply road map in a way that provides consistent benefits while meeting unique market needs across APAC. In particular, your role requires a strong relationship with Publicis Media’s regional and local investment & commercial teams to manage supply partnership – strategically and commercially – including opportunity assessment, proposal management, negotiations and commercial awareness. You will vet new opportunities & innovative solutions, maintain & grow existing relationships on the supply side, and develop new business plans to enhance existing & develop emerging supply solutions that are commercially viable.

You will collaborate with Precision leadership – globally, regionally and at market level – as well as internal departments across the Publicis Media Groupe, including:

• Investment – structuring and managing inventory partnerships
• Agencies – educating, gathering feedback, and developing/ sourcing solutions for agency and client needs
• Finance & Legal – collaborate and provide digital and tech expertise when negotiating for new or existing contracts
• Leadership – helping shape the state and scale of supply solutions supporting business objectives

The ideal candidate will have had technical and commercial exposure to digital media planning & buying agencies, technical and strong supply management knowledge, very strong interpersonal, analytical, and writing skills and the ability to make clear, concise presentations. Also, an ability to build strong business cases for supply products and being able to program manage the roll out of solutions across markets in APAC is a key to success in this role.

A solid working knowledge of the following is desired: ad exchanges, sell side platforms, demand side platforms, online video, mobile media, ad operations / ad-serving systems and verification solutions.  In addition to a strong affinity for technology and infrastructure development, a proven commercial awareness is a plus.  

Responsibilities

Supply management

• Identify commercially viable key supply partners and solutions – globally and regionally – that allow for a strong differentiation of our positioning in an increasingly cluttered marketplace
• Work with existing supply side vendors on new product features, roll out and adoption. Explore, meet and test new supply solutions that may fulfill our clients’ needs
• Continuously define client needs and translate needs into opportunities for Precision
• Develop and negotiate supply partnerships to extract maximum media value and unique benefits that are only available to Precision and Publicis Media
• Establish key supply packages and offering catered to clients’ needs and seasonal offering
• Maintain and refine internal supply feedback loop with operations and agencies

Marketing and training

• Build supply marketing and training materials to be rolled out to agencies and regional markets in a systematic way. This may include hosting events with key launch partners, connecting with local markets on a regular basis, or regular email updates
• Conduct monthly supply updates and knowledge share
• Collaborate with Precision client servicing and account management teams to grow and maintain adoption

Team management

• Cultivate a center of operational expertise for Precision in Asia Pacific
• Manage and retain a small team of supply manager(s)
• Recruit the best talent in market

As a Marketing Manager, you will be part of the regional team and portfolio for Asia. 

Your key responsibilities include:

• Build and manage relationships with customers in the country/ region where one is assigned
• Coordinate and manage the day-to-day marketing activities, buy and sell of any energy commodity
• Develop long term business structure and originate new businesses
• Identify and seek suitable investment opportunities  
• Collaborate and work closely with all related Trading desks

We’re seeking a brilliant, driven Customer Success Lead to build and lead our APAC CSM team. The team is focused on helping our Wise Platform partners scale their API integrations successfully. The key areas they work on includes improving contact rates, ensuring seamless payments, minimizing issues, and automating invoicing. You will work with various departments globally to enhance partner satisfaction and success.

This role will give you the opportunity to lead a team that:

• Builds Strong Partner Relationships. The team manages and improves operational relationships with partners. They are the main point of contact for resolving issues and finding ways to remove obstacles to their growth. They lead meetings, manage stakeholders, and provide effective solutions.

• Scales Partner Operations. The team develops and oversees plans that help partners get the most from Wise. They use data to identify areas for improvement and ensure both partners and internal teams meet their goals.

• Improves Product Operations.  The team analyzes data to understand challenges in partner operations caused by deficiencies in our product operations. They work with internal teams to negotiate and implement solutions on a wider scale that enhance the experience for partners.

• Implements Technical Solutions.  The team works with partners to agree on the use of APIs and webhooks that streamline processes. They help partners adapt to these changes and ensure they are technically equipped.

• Improves the Quality of Services. The team assesses the quality of support provided to partners, aiming to better solve their issues and decrease contact frequency. They gather feedback and implement changes to enhance our services.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 

• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 

• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 

• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 

Essential Functions:

• Demonstrates relevant technical working knowledge to understand requirements.

• Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features, under minimal guidance.

• Applies standard processes on the use of programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements. 

• Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.

• Analyzes bugs for simple issues and applies debugging tools to verify assumptions.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Role:

As a Graduate Software Engineer, you’ll join our Engineering team in June 2025. This full-time role offers a chance to make a meaningful impact and kickstart your career. 

How You’ll Make an Impact: In this role, you will:

• Collaborate cross-functionally to shape and build our product.
• Create clear, consistent, and high-performing interfaces.
• Understand and solve customer challenges.

Growth and Development:

At Wise, we believe in continuous learning and development. You will have access to:

• Company Onboarding and Engineering Bootcamp during your first weeks - introduction to Wise and to the engineering tools and terminology we use at Wise, designed to bridge the gap between university and working in a live production environment
• Engineering Academy - a 9 months programme of essential technical topics for engineering graduates. Topics are selected and delivered by our engineering community on a bi-monthly basis
• Mentorship/ buddy programme - you will have a buddy assigned to you to give you as much possible connection with people who know what you’re going through!

We are seeking a highly skilled and experienced Assistant Chief Engineer to join our dynamic team in Singapore. In this crucial role, you will work closely with the Chief Engineer to oversee and manage all technical operations related to our facilities, ensuring optimal performance, efficiency, and guest satisfaction.

• Assist in managing the day-to-day operations of the engineering department, including maintenance, repairs, and upgrades of all building systems and equipment
• Develop and implement preventive maintenance programs to ensure the longevity and efficiency of all facilities and equipment
• Collaborate with other departments to address technical issues and improve overall operational efficiency
• Oversee and coordinate the work of engineering staff and external contractors
• Assist in preparing and managing departmental budgets, including forecasting and cost control measures
• Ensure compliance with all relevant safety regulations, building codes, and environmental standards
• Implement energy-saving initiatives and sustainable practices to reduce environmental impact and operational costs
• Participate in emergency response planning and execution, including fire safety and natural disaster preparedness
• Contribute to long-term strategic planning for facility improvements and upgrades
• Provide technical guidance and training to engineering staff to enhance their skills and knowledge
• Assist in the selection and procurement of equipment, tools, and supplies for the engineering department

We are looking for a highly-driven and motivated Rider Growth Analyst for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

About the job:

You will be based in Singapore and will report to the Lead, Rider Growth. Your role is to improve rider acquisition throughput (leads, conversion rates etc.) through experimentations and innovation. You will also assist in tasks which ensure smooth running of our day-to-day operations.

Responsibilities:

• Main owner of Rider Growth KPIs, initiating and executing projects with the aim of improving said KPIs 
• Identify and solve problems by analyzing and deriving insights from large and complex sets of data, conducting tests and experiments to validate hypotheses
• Forecast, manage and define the allocation strategy for rider acquisition & growth budget
• Analyze and track the performance of campaigns and incentives related to rider supply, with a focus on cost and performance optimization
• Build reports and dashboards to track KPIs 
• Improve quality, conversion rates and lead times of the rider onboarding workflow with a focus on automation, digitalization and cost optimization
• Develop models to anticipate supply needs on a zonal level, as well as daily/weekly growth achievements
• Ideate and conceptualize the design and messaging of creatives for rider acquisition purposes, consistently monitoring performance marketing metrics
• Collaborate with the regional team to ensure effective product roll outs
• Identify product features improvements and bugs for resolution to enhance rider onboarding and rider app experience
• Ensure compliance with the government regulations and company policies and coordinate regular training/testing for the Logistics team
• Other ad-hoc duties as assigned

Essential Duties and Responsibilities:

• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines.
• Learns how to document work and maintain study documentation and laboratory records.
• Learns how to use laboratory equipment and software appropriate for assigned tasks.
• Learns to carry out testing on all aspects of work and calibration of equipment in the respective section when necessary.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Learns to perform the duties of a Quality Officer for the section
• Attends and participates in project meetings.
• Learns to perform peer review of data.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Contributes to a cohesive team environment. Plans individual workload in coordination with team members.
• General laboratory work like sample receipt and registration, preparation of sample bottles and helping to maintain cleanliness of laboratory, equipment and apparatus.
• Maintains a clean and safe laboratory work environment.
• Conducts all activities in a safe and efficient manner
• Assist the Lab Manager/Senior Chemist in all aspects of work in the respective section.
• Demonstrate and promotes the company vision.
• Regular attendance and punctuality.
• Performs other duties as assigned.

This position is available from January 2025 onwards.

The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per contractual agreement in public spaces and back-of-house areas.

Primary Responsibilities

Supervises The Daily Housekeeping Operations For Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP events.
• Monitors the smooth operations of public area team by ensuring all tasks are completed in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of public area operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Possesses good knowledge with cleaning techniques and use of necessary equipment to perform deep cleaning around the public areas.

• Communicates verbally and in writing to the morning manager all relevant occurrences or problems encountered related to the hotel’s or the department’s function.

Provides An Experience That Meets Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Supervision Of The Housekeeping Team

• Leads the Public Area Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He/she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage of the Public Area team and is able to personally cover any role or duty in their absence.
• Oversees the provision of cleaning supplies, cleaning equipment, linen and chemicals.

Involvement As A Member Of The Housekeeping And Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Undertakes any reasonable tasks and secondary duties as assigned by the Housekeeping Manager.
• Performs any other duties and responsibilities that may be assigned.

This position is available from January 2025 onwards.

The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner.  Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.

Primary Responsibilities

Providing A Great Shopping Experience

• Handling customer complaints and concerns.
• Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
• Be personalized, competent, convenient and proactive.
• Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
• To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
• Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.

Provide Retail Experience That Meets Guest Expectations

• Manage and communicate merchandise opportunities to Boutique Manager.
• Participate on monthly inventory stock take.
• Proactively engages with all guests and upsells items.

Supervision/Training Of The Retail Team

• Inducts and trains Retail Associates in technical skills and product knowledge.
• Manages team within guidelines of the hotel.
• Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
• Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
• Ensures that safe working practices are followed including emergency procedures.
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Develops own knowledge and skills as a contributing member of the Retail team.

Online Orders And Store Orders

• Ensure that all web orders and enquiries are answered timely.
• Ensure all online products information, inventory and new products are  up to date
• Maintains levels of confidentiality and discretion for colleagues and guests.
• Continuously develop own knowledge and skills as a contributing member of the Retail team.

Other Responsibilities

• To oversee and ensure smooth processing of mail orders request.
• Timely providing feedback from guests to enhance guest’s experience.
• To observe professional and customer focused telephone etiquette at all times.
• To be familiar with any and all promotional events for the Retail store or hotel.
• Corporate purchase/festive hampers.
• To record and handle any defective and damaged goods and highlight to Manager in timely manner
• Performs any other duties and responsibilities that may be assigned.

Tour Guide

• Manage and communicate with tour guide at the boutique.
• Participate in relationship building with the tour guide.