Customer Relations Officer (Call Centre External)

5 days across Mon - Sun (must be able to work weekends)

UP $2.8k

Tanjong Pagar

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email

• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries

• Type of calls consist and not limiting to

a. Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)

b. Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)

c. Point to point enquiries from customer

d. Related issues (i.e Simple Technical issue, investigation of mismatch fare)

e. Perform out bound calls to customers who leave callback

• Ensure proper recording of conversation with customer in the call centre system

• Meet/exceed all individual and team key performance indicators (KPI) set by the management

• Maintain a positive and helpful approach in interactions with all customers

• Able to work during weekend and perform OT when necessary

• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience

• A team player with good interpersonal and communications skills

• Self-motivated and able to work independently with minimal supervision

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

• Perform full spectrum of accounts receivable
• Responsible for timely and accurate billing of invoices, debit/credit note, etc.

Requirements:

• Diploma in Accounting
• At least 2 years of experience in Accounting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Be a part of Workforce Planning & Talent Development Department
• Focus on strategic workforce planning, talent acquisition as well as talent development to build up the succession pipeline.
• Working closely with line managers on manpower planning; eg. identifying and defining specific hiring requirements.
• Be responsible for end-to-end recruitment: sourcing, screening applications, conducting interviews, selection and offer (including recommending offer package) as well as onboarding of new recruits.

Requirements:

• At least 3 years of working experience in end-to-end recruitment or as a HR generalist/HRBP
• Strong management and interpersonal skills
• Ability to communicate and collaborate effectively with people at all levels
• In-depth understanding of Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Assist the Medical Director in the consultation room and procedures both in & outside the Centre.
• Assist in laser refractive procedures and other minor procedures.
• Maintain stocks & inventory of surgical consumables and upkeep of operating theatre and instrument sterility.

Requirements:

• Fully registered with Singapore Nursing Board
• At least 2 years of nursing experience in Ophthalmic/Surgical setting

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Collaborate with a team of developers to deliver modules for the development of web-based application systems.
• Support in UAT process.

Requirements:

• Diploma in IT or equivalent.
• At least 2 years of experience in Java backend development (J2EE).

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Establish and articulate a concise product strategy and roadmap for credit and services offerings.
• Perform thorough market research to pinpoint potential opportunities and threats.
• Oversee the entire product development lifecycle, from conceptualization to launch, and continuous enhancements thereafter.

Requirements:

• Diploma and above
• At least 2 years of experience in project management and product development.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible for negotiating with suppliers on terms of trading, margins and advertising support and manages the supplier base relationships.
• Handle the store range to monitor sales performance and inventory levels to ensure profitability.
• Ensure up-to-date market knowledge of products to market new product releases.
• Liaise with Logistics, Warehouse, and Stores to ensure optimum stock availability and maintain healthy stock turnover.

Requirements:

• Diploma in Business or equivalent
• At least 5 years of purchasing experience in IT/electronics/home appliances products in Retail industry.
• Strong communication and negotiation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

JOB DESCRIPTION & RESPONSIBILITIES

The project coordinator oversees different initiatives or projects of a business, monitors their progress and completion, and ensures that they meet the client's expectations.

• Project planning, risk management, and supporting project coordination.
• Reporting on the schedule progress, project budget, spending, and milestones.
• Schedule and take a lead in meetings or scrum, recording meeting minutes and follow up.
• Proficiency in Microsoft Office and project management software.
• Multitask, oversee several projects, time management, dependable, good communicator, and able to identify gaps/issues and fix the gaps/issues.
• PMP certification is a plus.
• Knowledge of the IT field is a plus

JOB REQUIREMENTS

• Degree/Diploma holder in Information Technology, Computer Science, or related field;
• At least 1 years of experience in Project Management & proficiency in MS Project/Excel;
• Ability to lead project teams of various sizes and see them through to completion.
• Sound communication and negotiation skills.
• Understanding of formal project management methodologies.

REQUIRED SKILL-SET

• Team player attitude with good inter-personal and client management skills;
• Decisive with the ability to multi-task
• Knowledge of IT Fields such as IT systems, infrastructure, and virtualization is a plus.

• Preparing and maintain of repair database and compilation of technical specifications
• Liaising with purchasing department for landed items and it’s servicing /repair/calibration and timely return on board.

Requirements:

• Diploma in Maritime or Engineering.
• At least 2 years of experience in oil trading industry
• Proficient in Microsoft office applications (Words and Excel)

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Handle full spectrum of AR, AP
• Manage General Ledger data entries

Requirements:

• Diploma in Accounting
• At least 1 years of accounts/book keeping experience in shipping industry
• Proficient in Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Identify key sales opportunities to generate and achieve revenue while concurrently developing and nurturing strong relationships within existing key resellers.
• Optimizing sales opportunities in both existing and new accounts through effective selling and cross-selling, all while delivering exceptional customer service.
• Liaise with other departments to develop lead generating activities.

Requirements:

• Diploma in Business or equivalent.
• At least 2 years of relevant experience.
• Possess basic IT knowledge and a good understanding of managing partner relationships to ensure a profitable collaboration.
• Proven track record in securing and developing strategic resellers and closing sales.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Implement software development/support for automated computer vision equipment.
• Participate in Software Development Life Cycle.

Requirements:

• Diploma in Engineering
• At least 2 years of working experience in Visual Studio Development Environment.
• Good understanding of automated Computer Vision equipment, image procession automatic

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Responsible for processing customer confirmation order.
• Managing delivery coordination.

Requirements:

• Diploma and above.
• At least 1 year of experience in doing order-processing.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Develop code in .NET programming languages that is both clean and scalable.
• Configure, maintain & enhance existing systems and provide user support.

Requirements:

• Diploma and above.
• At least 3 years of experience in .NET and OutSystems development.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Leads the analysis of a specific commodity data and industry trends or leads an individual supply chain sub-category; reports results to managers.
• Participates as a senior member on a cross-functional team (may lead specific projects).
• Meets with Stakeholder managers to understand business priorities and translate them into procurement plans; comprehends the industry and the Marketplace.
• Utilizes supply chain and financial modeling tools.
• Participates in Supplier Selection Activities.
• May lead activities for less complex domains.
• Assesses the supply base of category.
• Negotiates and contracts with suppliers.
• Engages with low-complexity suppliers.
• Monitors supplier performance.
• Executes risk mitigation, business continuity, cost management, and operation strategies.
• Identifies common contract risk areas.
• Negotiates acceptable contracting outcomes using pre- packed solutions.
• Advises program level business representatives on fundamental contract risk areas.

Requirements:

• Bachelor Degree in Business or Supply Chain
• 2-4 years of experience in Procurement or Supply Chain function.
• Chemical industry experience preferred.
• Strong understanding of procurement processes, industry, and suppliers.
• Strong analytical skills.
• Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) and supply chain modeling skills.
• Strong knowledge and use of procurement tools and applications.
• Basic Project Management Skills.
• Ability to create a contract using standard contract templates with supervision.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Roles & Responsibilities

Key Responsibilities:

• Develop and maintain client relationships with a focus on enterprise data management solutions.
• Understand and assess customer needs, proposing effective solutions.
• Collaborate with technical teams to ensure project success.
• Drive sales, meet or exceed targets, and expand client base.
• Provide detailed product and service presentations to potential and existing clients.
• Negotiate contracts and close agreements to maximize profits.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Stay current with new products/services and industry trends.

Requirements:

• Proven experience in sales, with a demonstrated ability to be tech-savvy or a strong propensity towards technology.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple projects while paying strict attention to detail.
• Diploma or degree in Business Administration, Sales, or relevant field. Tech background is not mandatory but advantageous.

• Efficiently manage payroll operations, ensuring the timely and high-quality delivery of services
• Maintain employee data by ensuring the accuracy of records in both HR systems and e-personal files
• Safeguard the employee database by ensuring compliance, data integrity, and security
• Oversee the benefits program, including leave management and employee insurance.
• Introduce enhancements and process improvements to enhance accuracy, efficiency, and robustness.
• Participate in HR projects.
• Plan and prioritize workload to ensure key HR processes have the resource to provide the agreed services levels
• Involved in manpower planning

Requirements:

• Payroll experience
• Bachelor's degree in any discipline.
• Minimum 3 years’ experience in HR shared services preferred
• Analytical, meticulous, detail-oriented with strong numerical competency
• Experience in process redesign and change management
• Good understanding of common HR practices and Employment related legislation

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

European semiconductor mfr. and wholesaler of a unique high-end electronic components, machinery and equipment.

Role - overseeing financial operations, managing administrative tasks and leveraging IT expertise

with technological know-how to enhance organizational efficiency locally and internationally.

Responsibilities

Manage day-to-day financial activities, including budgeting, forecasting, and financial reporting

Conduct financial analysis to support decision-making processes

Ensure compliance with financial regulations and internal policies

Process and reconcile financial transactions accurately

Collaborate with IT teams to implement and optimize financial software and systems

Identify opportunities to leverage technology for process automation and efficiency

Provide IT support for financial software, troubleshooting issues and ensuring data integrity

Oversee general administrative functions to ensure smooth day-to-day operations.

Coordinate office logistics, including space management, supplies, and equipment.

Assist in the development and implementation of administrative policies and procedures.

Handle correspondence, document management and administrative tasks.

Manage and organize financial data, ensuring accuracy and accessibility

Develop and maintain databases for financial and administrative purposes.

Implement data security measures to protect sensitive information.

Collaborate with cross-functional teams - finance, administration, IT

Communicate financial insights and recommendations to stakeholders.

Qualifications

Bachelor's degree in Finance, Accounting, Business Administration

3-5 years proven relevant experiences in finance, administration roles with a focus on IT integration

Strong financial analysis and reporting skills

Proficiency in financial software and ERP system

Excellent IT skills with the ability to troubleshoot and support software applications

Strong organizational and multitasking abilities

Effective written and verbal communication and interpersonal skills

Knowledge of relevant legal and regulatory requirements

9am to 6pm (5 days), 20 days annual leaves

Location : Sin Ming Lane

Salary from $4,500 to $6,000/month

Interested jobseekers are invited to apply with MS word format resume stating current and expected salary, reason for leaving employments, detailed financial work experience and availability to apply.

Email - [email protected]

Karin Leng R1103490

C-CONNECT CONSULTANTS PTE LTD

18 Robinson Road #15-01

Singapore 048547

Tel: 6955 7787 HP: 9843 5711

MOM EA Licence no. 18C9211

Web: c-connectconsultants.careers

Responsibilities

We're seeking a Back-end Developer/Engineer to join our team. You'll be responsible for developing and maintaining back-end systems, using your expertise in web technologies to deliver quality products to our audience.

• Lead the technical architecture and feature design of business systems, overseeing code implementation.
• Participate in developing and maintaining internal information systems.
• Contribute to the development and maintenance of internal workflow platforms.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• Proficiency in Java programming with expertise in mainstream technologies like I/O, multithreading, Spring Boot, Spring Cloud, and MyBatis.
• Strong understanding of common databases and middleware, including MySQL, Redis, RocketMQ, and Elasticsearch.
• Familiarity with design patterns and experience in abstract modeling, preferably with domain model design experience.
• Track record of leading or participating in large-scale business software platform projects, preferably in process systems and middleware development.

RESPONSIBILITIES:

• Ensure order fulfillment accuracy to enhance customer satisfaction and minimize costs by processing first-time-right orders. This includes processing new orders in SAP, selecting service providers within agreed allocations with the company, and nominating transporters.
• Manage orders in a timely manner to meet customer satisfaction targets and reduce costs through accurate order processing. Monitor shipments, investigate delays, handle claims (e.g., detentions, demurrage, damages), process customer complaints, manage customer-related payments (e.g., invoices, credit notes, debit notes), maintain customer relationships, and coordinate daily work with third-party logistics service providers (3PLs). Provide support to the Manager as needed.
• Handle non-technical complaints professionally and politely, including creating non-technical quality notifications, following up with customers, providing feedback, and managing compensation processes via phone or other communication tools.
• Generate accurate reports and analyses related to order status and performance, as well as customer service KPIs. Drive performance improvements to meet targeted KPIs.
• Actively seek opportunities to improve the Order to Cash (OTC) process, participate in Sales and Operations Plan Meetings, resolve customer and order data quality issues in the system, propose solutions for operational interruptions, and either approve or escalate solutions to the manager. Provide support for projects.

REQUIREMENTS:

• Diploma / Degree in Supply Chain Management / Logistics / Business Administration.
• Minimum 3-5 years of related experience in customer service, logistics, or a similar function.
• Strong analytical, problem-solving, negotiating, and client management skills.

Job code: LONC

EA Reg No.: R1766561 (Chua Long Wee, Andy)

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

RESPONSIBILITIES

• Exchange incentive program paperwork submission for clients and tasks automations.
• White Space analysis (Sales Research), pipeline / opportunities development: shortlist new prospects from client lists (received from event organizer, industry portals,) identify new client segments, for example Family Office study.
• Organizing our Sales database into centralized location and maintain it.
• Analyzing Coalition Data against some of the Prospects we are interested in targeting.
• Running gap analysis across all market activities, for existing EQD client execution with potential Prime opportunities, clients who use our SG analytical tools, come up with a list who may benefit for us to target.
• Ensures all trades are booked and allocated to client accounts.
• Manage trade related breaks, client reporting, margin requirements and reporting.
• Manage client requests and escalate accordingly.
• Assist in client onboarding operationally including portfolio setup, KYC document collection, reporting configuration, trade confirmations and margin requirements.
• Work closely with other teams (Traders, Sales, Middle & Back Office, IT) to ensure a seamless client experience.
• Improve and help with monitoring of Algos.
  

PROFILE REQUIRED
ACADEMIC BACKGROUND AND CERTIFICATIONS, EXPERIENCE

• Bachelor’s degree in related field or above;
• Fresh graduates / graduates with less than 1 year of experience welcome to apply;
• Fluency in Mandarin would be a plus

OPERATIONAL SKILLS

• Show willingness to understand global markets and increase technical skills and knowledge with a focus on Asian equities
• Technical skills for Equity Derivatives – options, greeks knowledge, Delta One Swaps
• Technical skills for Excel / Data, light coding (VBA / python) knowledge a plus
  Sales & Marketing skills, client-oriented
• Can interact, communicate and work well with team members and other desks / divisions (Trading, Strategy & Engineering)

BEHAVIORAL SKILLS

• Strong team spirit, consistently embodied by a helpful, inclusive, and respectful behavior in interacting with our internal and external partners.Behavioral competencies in terms of compliance, risk management and regulations.
• Showcase learning ability to train on products, systems and front to back processes.
• Responsible, efficient, and reasonable approach to all parts of the business.
• Flawless respect of our Code of Conduct and Ethical guidelines.

We regret to inform that only shortlisted candidate will be notified.

Company Description

Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Societe Generale seeks to build together with its clients, a better and sustainable future through responsible and innovative financial solutions. Active in the real economy for over 150 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 117,000 employees in 66 countries and supports 25 million individual clients, businesses and institutional investors worldwide (figures as of August 2023). We have a presence in 11 locations across Asia Pacific. With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ around 2,300 employees in the region. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai supports the Group in Asia Pacific and globally with customised business solutions.For more information, follow us on LinkedIn @Société Générale or visit our website www.societegenerale.asia.

The Infrastructure Engineer will be responsible for day-to-day Support L1 function – Monitoring the alerts and escalate. Follow the SOP and support the L1 function.

Job Description

• Work with infra and app teams on requirement gathering to implementation.
• Review and analyze infrastructure architecture and identify the gaps.
• Perform RHEL OS patching and other administration tasks for cloud projects.
• Guide app team to troubleshoot infra related issues.
• Be the SME for Linux / Unix OR windows administration and automation.
• Drive infra project life cycle – Server provisioning to Cutover.
• Prepares technical project plans for new initiatives in BAU.

· 10+ years of experience in JAVA application design and development.

· Experience in developing Azure based application and solutioning

· Experience in developing application using spring boot, Junit and Hibernate.

· Experience in build tools and plugin – Maven, Git

· Experience in DB design and SQL queries ( postgres would be an advantage).

· Experience in application security – Authentication & Authorization.

· Experience in developing RESTful API’s.

· Expertise in Ansible will be an added advantage.

· Strong verbal/written communication skills. Excellent analytical and problem solving skills.

· Able to work under pressure and meet deadline.

· Experience in Automation would be an added advantage.

· Should be able to perform quality assurance activities(QA) such as unit testing, system integration testing and code review.

· Should possess knowledge of agile development and tools – JIRA/Confluence.

· Strong written and verbal communication skills.

· 8+ years of experience of development, design and integration of mainframe solutions end to end and 3+ years working in the financial services industry.

· Proficient in Cobol, JCL, Db2, Changeman, Expeditor, IBM developer(IDZ), Tivoli workload scheduler (TWS),

· Strong analytical and problem-solving ability to be able to get things done swiftly and independently.

· Experience in automated/manual testing methodologies with a focus on functional and integration testing.

· Experienced with implementing CI/CD for mainframe and GitLab facilitated software delivery.

· Understanding in webservices (SOAP/REST) and supported data structures such as XML, JSON.

· Applies well-defined and disciplined development, implementation, and production processes.

· Know-how about electronic client reporting(SWIFT/ISO20022) is an advantage.

· Should possess knowledge of agile development and tools – JIRA/Confluence.

Responsibilities:

Technical Leadership: Provide expert guidance and technical leadership in AEM development projects.

Architecture and Design: Collaborate with architects and other team members to design AEM solutions that align with best practices, client

requirements, and AWS cloud architecture.

Development: Develop AEM components, templates, workflows, content fragments, and experience fragments to enhance website functionality

and user experience.

Integration: Integrate AEM with various third-party systems and APIs, utilising AWS services for seamless data exchange and CDN for content

delivery optimisation.

Performance Optimisation: Identify and address performance bottlenecks and optimise AEM applications for speed and scalability, leveraging

AWS cloud resources.

Infrastructure Automation: Implement and manage infrastructure as code (IaC) solutions, automating deployment and scaling processes using

AWS CloudFormation or similar tools.

Migration: Involve in POCs and implementation of Migration AEM to Cloud

Content Delivery Network (CDN): Configure and optimize CDN services to improve website load times and content delivery efficiency.

Quality Assurance: Conduct code reviews, perform unit testing, and ensure the overall quality of AEM solutions and associated infrastructure.

Documentation: Create and maintain technical documentation for AEM projects, architecture diagrams, infrastructure setups, and code

documentation.

Mentorship: Mentor junior developers and provide guidance on AEM best practices, AWS, CDN, and infrastructure automation standards.

Problem Solving: Troubleshoot and resolve technical issues as they arise during the development process, utilising AWS tools and services.

Stay Current: Stay up-to-date with the latest AEM trends, AWS services, CDN technologies, and infrastructure automation tools. Recommend improvements to existing processes.

Technical AEM

Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).

Minimum of 10 years of experience in AEM development, with strong proficiency in Adobe Experience Manager (AEM) and related technologies.

Expertise in Java, JSP, HTML, CSS, and JavaScript.

Experience with AEM component development, templates, workflows, content fragments and experience fragments.

Solid understanding of AEM building blocks, including Sites, Assets, and Forms.

Experience with AEM integrations, including third-party APIs and systems.

Must have experience in working with AEM version 6.5 or above.

Experience in working with AEM migration projects.

Experience in working with AEM as a Cloud Service or migration from On-Prem/Adobe managed service to Cloud Service.

Adobe certified developer or architect is preferred.

Experience working with relevant Adobe Marketing Cloud solutions such as Adobe AEM, Target, Analytics or other web related products

Technical Others

Strong AWS cloud skills, including AWS certification.

Proficiency in infrastructure automation and IaC tools such as AWS CloudFormation, Terraform, or Ansible.

Experience in other web technologies like Search, XML, XSL, Google Analytics, GTM, etc.

Familiarity with CDN setup and optimisation.

Experience in SpringBoot is added advantage.

Soft Skills

Experience in working with Agile.

Excellent problem-solving skills and attention to detail.

Strong communication and teamwork skills.