JD :
· IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.
Skills
· Proficiency in troubleshooting Windows operating systems.
· Familiarity with Active Directory, Microsoft 365 & MS office products.
· Basic understanding of networking (TCP/IP, DNS, VPN).
· Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
· Any Windows Server knowledge will be added advantage.
Education
· Diploma or bachelor’s degree in computer science, Information Technology, or a related field.
Experience
· Minimum 3 years in an IT support or helpdesk environment preferred.
· First level support to users in Singapore Operations and Extended Operations in other regions for hardware, software, and network-related issues.
· Diagnose and resolve technical issues in a timely manner, escalating to higher levels of support when necessary.
· Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
· Assist with the setup and maintenance of user accounts, permissions, and access controls.
· Monitor, Assign and report Service Desk tickets.
· Ensure software updates and patches are deployed regularly.
· Monitor system performance and network stability, reporting issues promptly.
· Assist with backup and recovery processes to ensure data integrity.
· Collaborate with IT teams to deploy system upgrades and new technologies.
· Work with other vendors which need secondary support and ensure closure of issues.
· Document reported issues, resolutions, and follow-up actions in the ticketing system.
Additional details:
Job Type : 12 months Contract - Extendable
Location : Jurong East
EA License No: 11C4879 / Registration ID : R1218583
Apar Technologies Pte Ltd, Singapore