Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world-class operational support to our end users. This change is geared towards rethinking how we provide Operational support for the services under our responsibility. As a member or the Onsite Technical Support team, the Associate Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc.’s staff. The successful candidate will be a technically versed resource with excellent customer service skills.

The Associate Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will work with a dynamic and evolving global team charged with continuously improving the efficiency and effectiveness of support for our end user environment.

Additional Information
Essential Functions
•Consistently provide an exceptional, pleasant and courteous service to all End Users
•Provide 2nd level support for escalated workstation and mobile related issues and requests
•Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating when appropriate.
•Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
•Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
•Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
•Prioritize incidents and complaints to ensure all SLOs are meet
•Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
•Consult sr. technicians and utilize all technical resources to solve customer problems
•Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
•Escalate hardware repairs to third party providers as needed
•Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
•Installation of workstation, telephony, and mobile hardware/software as required
•Provision and prepare workstations using standard images
•Setup and install new workstations, loaners and other workstation related equipment
•Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
•Consult sr. technicians in creating knowledge articles to share with other agents/technicians on issues/problems and resolution
•Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
•Other duties and special projects as assigned

Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Exemption Status
Non-Exempt: This position requires the incumbent to be available during core business hours

The role:

As a Group Escalations Manager, you will be responsible for overseeing and responding to daily compliance operations escalations across multiple business units. Your role involves making critical decisions on high-risk client applications, presenting cases to senior stakeholders, and delivering training on policy changes. You will drive operational efficiencies, implement 24/5 coverage plans, and contribute to the enhancement of the financial crime framework. Your role also includes managing the financial crime enhancement plan, responding to client queries, and assisting with Visa risk management reporting. Excellent communication skills, strong knowledge of financial crime, and the ability to work independently are key to this role.

The Details

• Leading the response to daily escalations from compliance operations across multiple business units, including high-risk transactions and unique cases.
• Making decisions on high-risk client applications, ensuring consistent judgement across all business units.
• Presenting specific cases to senior stakeholders, including the Head of Financial Crime and MLRO (Money Laundering Reporting Officer).
• Developing and delivering training programs on policy changes to compliance teams across all business units.
• Providing coaching and guidance to country level Escalations Managers on escalated cases.
• Enhancing the financial crime framework by identifying new typologies and potential policy gaps.
• Assisting the Head of Financial Crime and country level HOC/MLRO’s in updating policy documents and developing new controls.
• Staying updated on financial crime regulations and understanding their impact on the company.
• Assessing the impact of wider business changes on the compliance operations team.
• Overseeing the initial review of PEP forms, responding to sanction alerts, and attending new business onboarding forums as a delegate of the Head of Financial Crime.
• Managing the financial crime enhancement plan and updating the country risk matrix.
• Completing bank/client RFIs and assisting with the financial crime risk assessment.
• Leading the company's response during external audits.
• Serving as the point of contact for financial crime queries from clients and explaining decisions to sales teams and clients.
• Reviewing financial crime data in management information meetings.
• Updating financial crime policies and procedures.
• Assisting with Visa risk management reporting.
• Driving operational efficiencies within the escalations function, identifying areas for improvement, and implementing changes.
• Developing and implementing coverage plans to ensure 24/5 support across all business units.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Overview 

We are seeking a talented and motivated Hardware Architect (AI Sub-system) to join our R&D team to own, define, and drive exploration and design of the next generation hardware for AI sub-system in high performance computing (HPC) SoCs.

Our division’s mission is to use the latest AI and cloud technologies to develop the best AI inference for advanced driver safety engineers building self-driving vehicles and other high performance compute products. Renesas is the leading automotive electronics supplier globally, and this is a rare opportunity to develop the infrastructure required to deploy our AI software to the billions of devices we ship to customers every year. You will join our newly formed AI & Cloud Engineering organization of around 100 software engineers. Due to strong demand for our AI-related products we are planning to triple in size in the next three years, so there is lots of room for you to help us grow the team together while remaining small. Our team’s key locations are Tokyo, London, Paris, Dusseldorf, Beijing, Singapore, Ho Chi Minh City, and other metropolitan areas, but you can also join fully remotely from other locations globally or get our support to relocate to our key hubs such as Tokyo.  

Responsibilities  

1. Participate and lead in the architecture design of next generation multi-core AI sub-system including CPU/DSP/NPU, memory hierarchies, scalable interconnects, etc.
2. Perform HW/SoC architectural modeling, performance analysis, trade-off analysis, PPA optimization, etc.
3. Deliver architecture specifications to design teams and articulate them effectively across stakeholders ranging from system and software teams to architecture peers, and to technology leadership.
4. Collaborate with silicon and platform bring-up to verify and debug the AI sub-system and its delivered performance.

Team Summary

You will be an integral part of the global Visa Government Solutions (VGS) team. VGS leads the company efforts to build business with governments and drive public sector sales by developing strategy, compelling partnerships and comprehensive government solutions. The role will be based in Singapore and report directly into the Head of Visa Government Solutions for Asia Pacific.

What's exciting about joining the Visa Government Solutions team?

• You’ll be supporting public sector clients on high impact projects.

• Partner with ecosystem stakeholders to develop innovative new solutions.

• We’re a key part of Visa’s focus on new payment flows as a growth driver for our business.

• The nature of this sector will drive Visa brand values as a purpose-led brand with social and economic impact.

What a Head of Partnerships for Government Solutions does at Visa:

Visa is seeking an experienced payments professional to lead Strategic Partnerships for Visa Government Solutions, focused on driving commercially relevant partnerships across five archetypes – Global Financial Institutions, Multilateral Development Organisations, Humanitarian Sector organisations, GovTech providers, and Real Time Payments networks. The successful candidate will be responsible for identifying, building, implementing, and managing key partnerships for new solutions and distribution to drive public sector sales.

The role encompasses the following responsibilities:  

• Expand and deepen our Strategic Partnership sales strategy and delivery in Asia Pacific, including developing a list of prioritised clients and solution opportunities

• Establish and strengthen our relationship with key Strategic Partners across the five archetypes to strengthen our solution proposition or go-to-market plans.

• Identify and engage potential partners in the form of issuers, program managers, processors and fintech’s who will strengthen our Strategic Partnership and government solution propositions.

• Develop and execute sales strategies / account plans with Strategic Partners to increase sales volume and market share, expand product category visibility and exceed defined product and corporate objectives.

• Identify local use cases and requirements for our Solutions team to incorporate into our proposition roadmaps and for our Sales leads to pursue in markets.

• Working closely with internal stakeholders including from Government Engagement, Commercial and Money Movement Partnerships, Digital Partnerships, and Merchant Sales Acquiring, to align and collaborate on our partner outreach strategy and targets, approach to educating decision makers and influencers on how VGS can support.

• Partner with our marketing and communication teams to position VGS as a leader in the payments industry and a resource for Strategic Partners.

• Provide ongoing support of RFP development / response and overseeing program performance with Strategic Partners.

• Proactively identify and solve complex problems that impact Strategic Partnership sales management and direction of the VGS business.

.Why this is important to Visa:

This is a role we have identified for building enabler partnerships to scale Visa Government Solutions across multi-markets. As citizens, we are all aware of the important and increasing roles the government play in our lives, something the recent pandemic has emphasized. Government payments are a significant part of this, be it government making payments to suppliers or social payments in form of disbursements or even accepting tax payments from citizens. At the same time governments are leading the way in launching innovations in payments (such as Government digital transformation, Central Bank Digital Currencies, open data) and in dealing with the big challenges of our times (climate, sustainability). We are looking to partner with governments around the world as they drive ambitious plans in a variety of areas such as to support economic recovery and drive digitalization.

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Assistant Reservations Manager
• Be well versed in Resavison and Vouch
• Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all daily tasks is completed diligently
• Take note of the reservation status to sell available rooms.
• To be well informed in all F&B Promotions
• Taking In Room Dining Orders and actively upselling and cross-selling
• Taking restaurant reservations and all other enquiries via phone or emails
• Monitor delivery of promises and orders that come through Vouch and HotSos
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.

• All basic duties of a Guest Services Agent; check in, check out, guests’ inquiries.
• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Supervise the Front Office operation and workflow to maximize guests’ satisfaction levels.
• Supervise and delegate duties to all Front Office team members.
• Responsible and accountable for maintaining the highest service standard of Front Office, and to generate team spirit and motivation in all ambassadors.
• Assist the Front Office Manager in monitoring the Front Office Associates and train them to ensure that guests receive prompt and courteous services.
• Check daily arrival list for VIPs, and regular guests. Introduce hotel facilities and special services to guests and follows up on requests by guest promptly and efficiently.
• Encourage and motivate Guest Service Agents to up-sell in order to achieve the daily / monthly target set by Front Office Manager.
• Oversee the daily movement of guest activities and be able to resolve any minor guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel.
• Communicate with guests to get the feedback, pay great attention to the guest’s comments, to investigate and submit reports on guest comments.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.

Responsibilities:

• Develop and implement business and sales strategies to drive revenue growth in the precious metals industry and adjacent industries.
• Identify and develop new business opportunities, including expanding the company's client base and market reach.
• Build and maintain strong relationships with key clients and partners.
• Lead and motivate a team of sales representatives to achieve sales targets and objectives.
• Analyze market trends, customer needs, and competitor activities to identify business opportunities.
• Collaborate with internal teams to ensure successful project implementation and customer satisfaction.
• Prepare and present sales proposals, contracts, and presentations to clients.
• Monitor sales performance and provide regular reports to management.
• Stay updated on industry developments and emerging trends in precious metals and adjacent industries.
• Conduct market research and develop strategies to penetrate new markets.

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 5 years of experience in business development, sales, or related role, preferably in the precious metals or adjacent industries.
• Knowledge of precious metals market and adjacent industries.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

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Responsibilities:

• Develop and implement sales strategies to achieve revenue targets for facility, construction, and engineering solutions.
• Identify and develop new business opportunities, including expanding the company's client base and market reach.
• Build and maintain strong relationships with key clients and partners.
• Lead and manage a team of sales representatives to drive sales performance.
• Oversee the entire sales process, from lead generation to closing deals.
• Collaborate with internal teams to ensure successful project delivery and customer satisfaction.
• Monitor market trends and competitor activities to effectively position the company's products and services.
• Prepare sales reports, forecasts, and budgets.
• Stay updated on industry developments and emerging technologies.
• Conduct regular performance reviews and provide coaching and mentoring to the sales team.

• Bachelor's degree in Business, Marketing, Engineering, or related field.
• Minimum 5 years of experience in project sales, preferably in the facility, construction, or engineering industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with key stakeholders.
• Knowledge of the industry and market trends.
• Understanding of facility, construction, and engineering solutions.
• Entrepreneurial mindset and strategic thinking.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please click on the 'APPLY' button below.

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Responsibilities:

• Lead and oversee the financial operations of the commodity trading company.
• Develop and implement financial strategies and plans to support the company's growth and profitability.
• Manage and optimize the company's financial resources, including cash flow, working capital, and investment decisions.
• Ensure compliance with regulatory requirements and accounting standards.
• Prepare and analyze financial reports, providing insights and recommendations to senior management.
• Manage relationships with external stakeholders, such as auditors, tax advisors, and financial institutions.
• Lead the finance team, providing guidance, coaching, and support for their professional development.
• Collaborate with other departments to drive financial and operational performance.
• Stay updated on industry trends and changes in financial regulations.

• Bachelor's degree in Finance, Accounting, or related field.
• Minimum 10 years of experience in finance or accounting roles, with at least 5 years in a managerial position.
• Experience in the commodity trading industry is highly preferred.
• Strong knowledge of financial principles, accounting standards, and regulatory requirements.
• Proven track record of financial analysis and strategic planning.
• Excellent leadership and team management skills.
• Ability to effectively communicate complex financial information to senior management and stakeholders.
• Proficiency in financial software and Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.

Interested candidates who wish to apply for the advertised position, please click the ‘APPLY’ button below to send in your resume.

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EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Job Summary: We are seeking a dynamic and results-oriented Talent Acquisition Specialist to join our HR team. The Talent Acquisition Specialist will play a crucial role in attracting, sourcing, and hiring top talent to meet our organization's staffing needs. This position requires a proactive individual with excellent communication skills, strong interpersonal abilities, and a deep understanding of recruitment best practices.

Responsibilities:

1. Develop and implement effective recruitment strategies to attract high-quality candidates for various positions within the organization.
2. Source candidates through multiple channels, including job boards, social media, professional networks, referrals, and direct sourcing.
3. Review resumes, conduct pre-screening interviews, and assess candidate qualifications to determine fit for open positions.
4. Coordinate and schedule interviews with hiring managers and candidates, ensuring a positive and efficient interview experience for all parties involved.
5. Collaborate with hiring managers to understand staffing needs, job requirements, and candidate preferences.
6. Build and maintain relationships with external recruitment agencies, universities, and other talent sources to expand the candidate pipeline.
7. Manage the applicant tracking system (ATS) to track candidate progress, maintain accurate records, and generate recruitment reports as needed.
8. Stay abreast of industry trends, best practices, and emerging recruitment technologies to continuously improve recruitment processes and outcomes.
9. Assist in the development and implementation of employer branding initiatives to enhance the organization's reputation as an employer of choice.
10. Participate in recruitment events, job fairs, and networking activities to promote the organization and attract top talent.

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience as a Talent Acquisition Specialist, Recruiter, or similar role, preferably in a fast-paced environment.
3. Strong knowledge of recruitment techniques, tools, and best practices.
4. Excellent communication skills, both verbal and written, with the ability to build rapport with candidates and hiring managers.
5. Fluent in English and Mandarin is preferred to liaise with Chinese counterparts.
6. Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

Responsibilities:

• Assist in the development and implementation of digital marketing strategies to drive brand awareness and lead generation.
• Create and manage digital marketing campaigns across various online platforms.
• Analyze and optimize marketing campaigns to maximize ROI.
• Assist in the planning and execution of marketing events and promotions.
• Manage social media accounts and engage with online communities.
• Coordinate with external vendors and agencies to ensure smooth execution of marketing initiatives.
• Monitor market trends and competitor activities to identify opportunities and areas for improvement.
• Prepare marketing reports and provide insights and recommendations.
• Stay updated on digital marketing trends and emerging technologies.

• Bachelor's degree in Marketing, Business, or related field.
• Minimum 3-5 years of experience in digital marketing, event marketing, or related roles.
• Strong knowledge of digital marketing strategies and best practices.
• Experience in managing digital marketing campaigns across various platforms.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in using digital marketing tools and platforms.
• Creative thinking and ability to generate innovative marketing ideas.
• Ability to work under pressure and meet deadlines.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

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Responsibilities:

• Manage and oversee the operations of the laboratory specializing in precious metals, ICP, and XRF analysis.
• Develop, implement, and maintain laboratory procedures and protocols.
• Ensure accurate and timely analysis of samples using ICP and XRF techniques.
• Provide technical guidance and support to laboratory staff.
• Manage laboratory supplies, equipment, and inventory.
• Ensure compliance with safety regulations and quality control standards.
• Collaborate with cross-functional teams to support research and development projects.
• Stay updated on industry trends, advances, and regulatory requirements related to laboratory testing and analysis.
• Manage client relationships and provide technical support and consultation.

• Bachelor's degree or above in Chemistry, Material Science, or related field.
• Minimum 5 years of experience in laboratory management, with a focus on precious metals, ICP, and XRF analysis.
• Strong knowledge and experience in operating ICP and XRF instruments.
• Excellent leadership and team management skills.
• Good understanding of quality management systems and laboratory accreditation requirements.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize work effectively.
• Experience in precious metals industry is a plus.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

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Responsibilities:

• Manage end-to-end HR processes, including recruitment, onboarding, employee relations, performance management, and offboarding.
• Work closely with hiring managers to identify staffing needs and conduct effective recruitment strategies.
• Coordinate and conduct interviews, assessments, and reference checks.
• Facilitate new hire onboarding and orientation processes.
• Handle employee relations matters, including grievance handling, disciplinary actions, and performance improvement plans.
• Support the performance management process, including goal setting, mid-year performance reviews, and annual performance assessments.
• Administer HR policies and procedures, ensuring compliance with labor laws and company regulations.
• Process payroll and maintain accurate HR records.
• Assist in the implementation of HR programs and initiatives, such as employee engagement activities and talent development programs.
• Handle general administrative tasks, including office supplies procurement, travel arrangements, and facilities management.
• Ensure a positive and conducive working environment for all employees.

• Diploma or degree in Human Resources, Business, or related field.
• Minimum 2 years of HR and admin experience.
• Knowledge of local labor laws and regulations.
• Experience in end-to-end recruitment and employment processes.
• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficient in MS Office applications.
• Excellent organizational and time management skills.
• Attention to detail and ability to multitask.
• Proactive and able to work independently as well as in a team environment.
• Positive attitude with a strong desire to create a good working environment.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

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Responsibilities:

• Oversee the overall operations of the restaurant, ensuring efficient and smooth daily functioning.
• Manage and train the restaurant staff, ensuring high standards of customer service and satisfaction.
• Develop and implement strategies to drive sales and increase revenue.
• Monitor and control operational costs, including food and beverage inventory management.
• Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards.
• Maintain excellent relationships with suppliers and vendors.
• Create and update menus to offer a variety of appealing food and beverage options.
• Handle customer feedback and resolve any issues or complaints in a prompt and efficient manner.
• Stay updated on industry trends and implement innovative ideas to enhance the dining experience.
• Work closely with the marketing team to promote the restaurant and increase brand awareness.

• Minimum Diploma/Degree in Hospitality, Culinary Arts, or related field.
• Minimum 5 years of experience in restaurant management, preferably in the F&B or beverage industry.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Proven track record of driving sales and achieving targets.
• Knowledge of food and beverage industry trends and best practices.
• Ability to handle high-pressure situations and resolve conflicts.
• Strong problem-solving and decision-making abilities.
• Flexible schedule, including evenings, weekends, and holidays.

Interested candidates who wish to apply for the advertised position, please click the 'APPLY' button below to send in your resume.

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Responsibilities:

• Assist in network design, implementation, and maintenance.
• Support the installation and configuration of network equipment and systems.
• Monitor network performance and troubleshoot network issues.
• Collaborate with cross-functional teams to ensure the smooth operation of the network infrastructure.
• Assist in the planning and execution of network upgrades and enhancements.
• Perform network assessments and audits to identify and address security vulnerabilities.
• Create and maintain network documentation, including diagrams and configuration files.
• Stay up-to-date with industry trends and developments in network technology.
• Provide technical support to end users for network-related problems.

• Diploma or degree in Computer Science, Information Technology, or related field.
• Prior experience or internship in network engineering or related roles is a plus.
• Knowledge of networking concepts and protocols.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Relevant certifications (e.g., CCNA) are a plus.

Interested candidates who wish to apply for the advertised position, please click the 'APPLY' button below to send in your resume.

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We’re searching for a IT Service Desk Support  to be part of our diverse team of talent here at NCS! If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together: 

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

We are looking for an enthusiastic, passionate and ambitious Risk Analyst to join our Consulting and Client Service Team. The mission of our team is to build client relationships based on the detailed knowledge of extreme event management products to meet the needs of our client’s modeling workflow, so they can easily understand their risk.  We strive to provide exemplary service and support that allows clients to obtain the maximum value from the products and services they license from us.

Day to Day Responsibilities of the Role

• Perform sophisticated risk analyses using AIR's cutting-edge technology for governments, non-governmental organizations, corporates, and other financial intermediaries in the internationally expanding business of extreme event risk management
• Respond to client questions in a timely manner and help bring them to a speedy and accurate resolution by working collaboratively with our internal teams
• Communicate AIR’s offerings to new and existing clients across the full range of our solutions to an audience with a mixed experience level
• Communicate with clients to develop project timelines and manage deliverable expectations
• Develop strong relationships with model users and consumers of model results within our client base; learn their workflows and objectives, and provide proactive service to help them avoid pitfalls and to leverage our solutions optimally
• Support the on-boarding efforts for new clients in close coordination with our internal teams as needed.  This includes training, workflow design, the usage and interpretation of model results, and addressing challenges related to adopting or transitioning to AIR
• Perform a wide of range of risk analyses in support of consulting projects, client support, and internal initiatives
• Work closely with our business development and senior management teams to develop and maintain client-specific performance objectives
• Support model and product change management efforts when model updates or new features are introduced in our software
• Provide input to our internal teams regarding the evolution of our products based on client feedback and your internal usage of our products.  Remain engaged with the internal teams through feature design, development and release
• Support our business development team in sales efforts in a technical and a pre-sales support capacity
• Serve as an ambassador of AIR to our clients and prospects

The Senior Shift Technician must have technical and manual skills for the operational and proper maintenance of the building structural, equipment, furnishings, mechanical plant and all facilities and physical appliances to the property.

Primary Responsibilities

· Responsible for Performing Preventive/Breakdown maintenance on all M&E Services and Building Works

· Lead a team of engineering crew to operate and carry out preventive / breakdown maintenance on all M&E services and building work

· Ensure standard of operation, safety and housekeeping are kept up to standard

· Assist in energy conservation initiatives

· Coordinate all Preventive/Breakdown Maintenance and repair work

· Electrical: Electrical system maintenance including electronic motors and installation work

· Plumbing: Maintenance of water supply, sewage system and hot water systems, plumbing fixtures, water-type fire protections

· Heating: Maintenance of the boiler and heaters, and parts of the heating systems including heating installation

· Ventilation and Air-conditioning: Maintenance and air-conditioning systems, fans, air filters, controls for temperature and moisture, including some ventilation and air-condition installation.

· Refrigeration: Maintenance of refrigerator systems, chiller, freezer, ice-machines, maintenance, including refrigeration installation

· General Repair and Maintenance: Structure maintenance, care of department tools, supplies and equipment, painting setting up of exhibits and minor interior or exterior construction, including some equipment and furnishing installation

· Painting and varnishing of room furnishing, interior and exterior and general building paint works, all works in guest rooms and public furnishings and partitions. Event setups, painting and carpentry works, construction of project items, patching of ceiling boards

· Ensure Engineering Workshop, Store and Plant room are properly cleaned and maintained

· Ensure proper inventory control of spare parts and material

· Supervise contractors within the Hotel and ensure work is carried out on time and to specific standards

· Participate in Fire Fighting and Safety Exercise

· Be a part of the CERT team or Fire Warden and respond to emergencies

· General accident and fire protection

· Any other duties as directed

As a Manager/ Senior Manager, you will be responsible for…

• Leading the delivery of projects across Banking and/or Financial Services topics, potentially working across several clients in the Singapore and, if required, support overseas engagements;

• Supporting business development activities, working with Managers, Senior Managers and Directors to develop proposals for practice-related opportunities;

• Recognising opportunities for Sia Partners to expand their offering to existing clients;

• Building and maintaining your own external professional peer networks;

• Contributing to thought leadership, working on blogs and the development of Sia Partners ‘assets’ including methodology and tools;

• Supporting marketing campaigns and overall external positioning of Sia Partners across social networks;

• Facilitating own learning and specialist subject matter knowledge whilst supporting Senior Consultants to further develop their knowledge and consulting skills within the practice;

• Working on Project/ Program Management related delivery

• Managing projects and leading teams as the project/program manager. Being meticulous and hands-on where required.

• Working closely with other teams within Sia Partners to share information;

• Coaching and mentoring junior colleagues’ performance and development;

• Developing your specific service expertise.

You can expect…

• A diverse and supportive atmosphere, where innovation and initiative are encouraged;

• A commitment to diversity, inclusion and employee well-being;

• Opportunities to flex your intellectual and creative muscles;

• A meritocratic approach to promotion that rewards those who exceed expectations;

• Flexible working arrangements;

• Health, life, dental, optical and travel insurance;

We are the regional CTO team helping financial institutions to adopt and implement Avaloq products, within a wide ecosystem. We believe our colleagues comes first, thinking different is an asset and innovation comes by putting customer experience first in our design thinking.

We are the Integration domain team helping financial institutions to easily adopt and use our Avaloq products within a wide ecosystem. We believe our colleagues comes first, thinking different is an asset and innovation comes by putting customer experience first in our design thinking.

We are looking for a seasoned Java Engineer contributing to the evolution of our API offering.

Your key tasks 

• Design, Develop and Maintain microservice-based APIs
• Apply Software Development best practices, including unit testing, version control, continuous integration and design patterns.
• Write technical documentation, analyze and resolve incidents and issues.

We are looking for an experienced Wealth Advisor to guide our high value clients and prospective clients in their investment decisions with StashAway. This is a unique opportunity to join a start-up team to further build StashAway Reserve SG. You will report directly to the Head of Reserve to strategise and execute AUM impacting initiatives. Within this role, you will work on both short-term and long-term goals, build customer and prospecting relationships, identify AUM growth opportunities, hit quarterly targets and deliver on weekly input KPIs. The role will give you exposure to the inner workings of a Fintech that leads the industry on both the investment and the tech side.

Responsibilities:

• Develop a continuous prospect pipeline to achieve AUM targets and expand StashAway's customer base.
• Proactively assist clients to understand their needs and objectives; effectively communicate StashAway’s product value proposition through proposals and presentations.
• Manage and deepen client relationships to retain and grow existing HNW clients and reinvigorate churned clients
• Provide understanding of the markets and SA products for the benefit of the client and to deepen loyalty with the brand.
• Deliver seminars on a variety of financial and market topics to nurture current and prospective client base.
• Have up-to-date knowledge of financial products for HNW, markets and be able to communicate on it to clients in both written and verbal form.

• Minimum 4 years of client-facing experience in sales development with affluent/HNW clients within banking or asset/wealth management.

• Customer centric, results oriented and strong time management skills.
• Stellar sales track record of exceeding AuM or revenue targets as well as a willingness to be hands-on and build long-term client relationships.
• Authentic in their approach to client relationships based on strong knowledge of products and markets.
• Excellent verbal and written interpersonal skills; ability to deliver professional and persuasive presentations.
• Be a problem solver.
• Big plus if fluent in written and spoken Mandarin Chinese.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

As a Contracts Manager, you will need to:

• Have knowledge in Instruction Manuals on Procurement and ICT/SS Management.
• Possess Great Attitude to bring the best out our team.
• Be a Team Player.
• Be Autonomous and Self-driven.
• Take ownership.

What are we looking for?

As a Contracts Manager, you need to have:

• Basic degree in Infocomm, Business or equivalent.
• Minimum 3 years of relevant experience, preferably in both procurement and ICT Management.
• Good knowledge of government Infocomm environment, procurement, and contract management practices, preferably with hands-on knowledge of GeBIZ.
• Good negotiation, influencing and stakeholder engagement skills.
• Meticulous and independent, has excellent communication (both written & verbal) and be able to work effectively in a team and with all levels of management.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

About The Company

Discover an incredible opportunity to work at a dynamic and innovative company. Join our team and be part of a company that is revolutionizing the industry with its cutting-edge solutions. Embrace a culture of collaboration, creativity, and growth where your contributions will make a significant impact. We value diversity and strive to create an inclusive and supportive work environment for all our employees. Get ready to be part of a company that values your unique talents and rewards your hard work.

TerraPay builds payments infrastructure globally, providing a B2B real time cross border payments service for mobile wallets and bank accounts; as well as transaction processing, clearing and settlement services for regional and domestic faster payment systems.

We believe in the power of the mobile to transform financial inclusion and are building the digital payment infrastructure to fulfil our vision of being able to send money to any mobile.

Please visit www.terrapay.com, for more information.

Role - Senior Business Development Manager

• As a Senior Business Development Manager - Cross Border Payments, you will have the exciting opportunity to explore and forge new partnerships in your territory. You will be the sole contributor, driven by targets and a strong desire to deliver exceptional results. Your responsibilities will include prospecting, executing, and launching partners, ensuring their success and growth.
• You will be entrusted with creating and implementing a comprehensive sales and business development plan for TerraPay in your specific locations. Taking charge of the entire sales cycle, from lead generation to managing active accounts, you will work closely with C-suite executives to successfully close deals.
• Developing and managing strategic partnerships with banks, fintech companies, money remittance firms, and other pertinent financial institutions will be a key aspect of your role. Additionally, you will support customer requests and continually identify new opportunities to enhance TerraPay's offerings.
• To excel in this position, strong communication and coordination skills are essential. You will need to navigate the market landscape, taking into account regulatory and competitive factors, to successfully introduce new services.
• In your pursuit of success, you will attend tradeshows, generate leads, follow designated sales processes, and communicate progress to your regional director. Precise reporting, including the effective utilization of the CRM tool, will be expected within the specified timeframes.
• Your feedback will be invaluable; you will regularly provide insights to your line manager regarding pipeline, performance, sales activity, account management, market trends, challenges, opportunities, and strategies. Ensuring partner satisfaction, maintaining contractual health, and fostering strong communication between partners and back-office services will be crucial.
• As a bonus, you will take ownership and responsibility for the profit and loss (P&L) performance in your region.

Qualifications

We're looking for individuals who possess the skills and experience to excel in this role. You should have a strong background in the required field and be passionate about what you do. Additionally, we value creativity, adaptability, and a willingness to learn and grow in a fast-paced environment. If you're someone who thrives on challenges and loves to bring fresh ideas to the table, then we want to hear from you!

• Bachelor’s Degree (MBA preferred).
• Must have extensive knowledge of the Payments industry within the region.
• At least 10 years of direct B2B work experience in Banks, Payments, Fintech, or Financial Services companies, in business development or partnership roles.
• An accomplished professional with a track record of delivering results, and excellent skills in communication, organization, and negotiation.
• Exceptional networking skills with a solid portfolio of connections to banking-Fintech professionals.
• Proficiency in CRM is a requirement.
• Willingness to travel up to 50% of the time.
• A collaborative team player, open to and able to drive change, and adaptable to different situations.
• A strong understanding of customer needs, market dynamics, and industry requirements.
• Ability to foster effective working relationships with partners, third parties, and internal colleagues.
• A proactive individual who takes ownership and accountability for their work.
• Outstanding attention to detail.
• An analytical thinker and problem solver.
• Fluent in English.
• A cross-cultural individual who enjoys working with a multicultural team.

• A competitive compensation package, including performance bonuses.
• Join a global team with members from 40+ different nationalities spread across 5 continents.
• Health Insurance
• Paid Time Off
• Learning & Development

Job Description Global Procurement 

G30 – Global Sustainability Specialist 

Functional overview 

The purpose of Asahi Procurement is to safeguard the existing value and to unlock new sources of sustainable value for Asahi, our customers, and the planet. This is done through partnering with Asahi business stakeholders and a high-performing supplier network.  

Procurement capabilities are mobilized to improve product and service quality, mitigate risks, drive total cost of ownership and infuse top-line growth for Asahi local businesses.  

Asahi Procurement aspires to be the partner of choice for internal clients as well as for external suppliers; trusted for being an inspirational business advocate; connecting people and driving sustainable procurement value; while aiming to achieve operational and transactional excellence to ensure business continuity.  

Excellence in procurement is achieved by establishing strong partnerships for strategic internal and external cooperation, as well as responding innovatively and agilely to business disruptions and challenges.  

No matter if Procurement people are based in Japan, Australia, Malaysia, Europe or any other location, there is a one-direction approach used to maximize value delivery in a consistent way.  

Cost and Net Working Capital efficiency is equally important as proactive risk management is. The aspiration for continuity, sustainability, and circular economy is reflected in everything we do. Moreover, Procurement employees are not only experts in their categories but also ambassadors for corporate social responsibility. Following the Asahi Group philosophy, Procurement thinks globally and acts locally.  

Job title 

Global Sustainability Specialist

Reporting to  

Global Procurement Director: SUPPLIER INNOVATION & SUSTAINABILITY 

Main interfaces 

Internally 

Senior leadership teams across the globe 

Externally 

Suppliers / other procurement organization / local authorities  

Main purpose of the job  

The Global Procurement Specialist for Sustainability plays a crucial role in supporting the implementation of procurement strategies with a strong emphasis on sustainability. This role promotes best practices across all regions and drives Corporate Social Responsibility (CSR) initiatives. A key responsibility is the execution of sustainable category strategies. This role also focuses on building strong stakeholder relationships and managing supplier partnerships, with a specific focus on sustainability. Important too is the management and tracking of sustainability-specific plans and budgets. Ultimately, this role supports Procurement's operational excellence and the continuous improvement of Procurement capabilities and practices, aligning these with Asahi's overall strategy.

Accountabilities and deliverables   

• Support implementation of Procurement purpose, vision, strategies and governance.  

• Provide leadership to Global Procurement Sustainability team across the group. 

• Support the Global Procurement Sustainability Lead with the implementation of functional goals globally. 

• Promote one team spirit between all regions to enable sharing of best practices and knowledge. 

• Support implementation of Global Procurement People strategy and culture, including DEI, employee engagement and well-being. 

• Self-manage adherence to defined governance, policies and processes. 

• Protect all company’s assets by putting in place internal control system and procedures. 

• Protect reputation of Asahi by following applicable legislation. 

• Drive CSR strategies and projects. 

• Contribute to the complete definition, implementation and successful execution of category strategies. 

• Represent Procurement in relevant committees and governance bodies. 

• Build and enhance strong stakeholder relationships across all agenda specific procurement activities. 

• Develop and maintain strong partnership with suppliers focusing on agenda-specific aspects such as performance and quality assurance. 

• Manage and track agenda specific plans and budgets including objectives, key value drivers and related KPIs. 

• Support Procurement operational excellence, including its processes and systems. 

• Support continuous improvement of Procurement capabilities and practices in alignment with the overall Asahi strategy and external benchmarks. 

 Qualification criteria  

• University degree, preferably in Business related field (master’s degree preferred)   
• Proficiency in English 
• 7+ years of professional experience, whereof 4+ years in Sustainable Development  
• International experience from multinational company  
• 3+ years of proven managerial experience 
• Advanced level of MS Office Suite  

Competitive salary package.

Health, Life and Dental coverage.

Opportunities for career advancement and professional development.

Dynamic and inclusive work environment.

Activate Interactive Pte Ltd (“Activate”) is a technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create a positive impact on people’s lives, then we would love to hear from you.

We are looking for Senior UI/UX Designer

Internal Code: A24046

What will you do?

• We are looking for a Senior UI/UX Designer to turn our software into easy-to-use products for our clients
• UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components.
• To be successful in this role, you should have experience with design software and wireframe tools
• If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you
• Designing and validating new experiences via mock-ups, wireframes, flow diagrams, sketches, and other UX artifacts.
• Working in a dynamic team that include Project Managers and Engineers to gain insight into project goals and feasibility
• Creating and working with Creative Director and mobile developers to create highly detailed design specifications
• Revising and updating designs and documentation through user testing and customer feedback

What are we looking for?

• Solid experience in Web & Mobile UX design
• From 3-5 years of experience working as a UI/UX Designer
• Deep expertise in information architecture, user testing, and creating highly detailed design specifications
• Excellent verbal and written communications skills
• Expert at Figma, Adobe XD, Sketch, Adobe Photoshop, Adobe Illustrator and/or other design applications
• Must be able to present multiple design options as well as collect a variety of feedback from different business stakeholder
• Team player and able to develop and present design ideas in a team environment.
• Possess exceptional visual, user interface, and interaction design skills
• Diploma/Degree in design-related field or equivalent experience

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.