Sales Administration Responsibilities

• Establish leads/partnerships and direct efforts to achieve Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia room night goals based on market segmentation and budget and to develop ongoing relationships with the clients

• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals
• Develop account qualifications criteria and use market research to identify priority markets and accounts, to assign sales to assure coverage to all major markets and segments
• Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
• Develop annual sales department budget and execute sales programs and activities

Sales Personnel Development Responsibilities

• Recruit, select train and motivate Sales department personnel to achieve sales goals
• Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
• Maintain established personnel policies and procedures of the hotels

Market Planning Responsibilities

• Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
• Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
• Monitor forecast of all Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia and identify valley periods of sales emphasis and achieve forecast

Communications Responsibilities

• Maintain close and open communication with other department heads
• Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
• Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
• Maintain  timely and responsive communication with accounts and prospects

Personal Account Servicing Responsibilities

• Joint service key accounts with Senior / Sales Managers  and ensure continuity in our communications with accounts

Inventory Management Responsibilities

• Monitor transient bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenue
• Ensure all corporate transient contracts are loaded and kept within a central file

Other Responsibilities

• Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
• Comply with hotel and department policies and procedures at all times
• To carry out other duties as and when assigned by the Management of the Hotel

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. 
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

MAIN RESPONSIBILITIES

• Maintain databases on Retail and Net Sales, and provide analysis
  • By country
  • By channel/customer
  • By door

• Business reporting and controlling
  • Deliver accurate and timely weekly and monthly Sell-in and Sell-out reports for the SEAOC region.
  • Timely tracking of retail and sales performance against targets, identifying gaps, and collaborating with teams to develop and implement action plans to meet targets.
  • Coordinate and manage monthly net sales estimates, analyzing variances against the budget and reporting to headquarters.
  • Deliver insightful monthly flash reports on business sales performance.
  • Own standard reporting processes, ensuring they are accurate and delivered on time while continuously seeking improvements.
  • Produce monthly reports for key doors and P&L by channel/axis
  • Monitor monthly direct retail performance with benchmark against HQ KPI
  • Deep dive on post event ROI performance
  • Support regional and headquarters teams with ad hoc local reports.

• Budget/Revised Budget/Landing/Strategy plan
  • Assist the Business Controller in the forecast process for budgets, revised budgets, and projections, enhancing & refreshing templates.
  • Perform detailed analysis on appropriate focuses on for the business (trend per door, sales seasonality, stock-holding, CAPEX…)
  • Support the system upload.
  • Consolidate part of the forecasting information when required.

• Ad hoc
  • Participate in the implementation of finance / IT projects for the controlling function.
  • Develop and track new business key performance indicators (KPIs).
  • Continuously improve operational processes by identifying areas for automation and standardization, enhancing cross-reporting capabilities.
  • Collaborate closely with brand managers, local controllers, and accounting teams to gather and analyze business requirements for various finance and regulatory initiatives.

• Be involved in monitoring Retail processes
  • Ensure Retail Standard Operating Procedures are implemented and followed.
  • Support Retail team on system flows understanding and business/financial impacts (interface…) 

• SALES ADMINISTRATION RESPONSIBILITIES
  • Establish leads to achieve group and FIT room night goals based on market segmentation and budget and to develop ongoing relationships with the clients
  • Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals for all segments
  • Develop account qualifications criteria and use market research to identify priority markets and accounts, to assign sales to assure coverage to all major market segments
  • Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
  • Develop annual sales department budget and execute sales programs and activities
• SALES PERSONNEL DEVELOPMENT RESPONSIBILITIES
  • Recruit, select train and motivate Sales department personnel to achieve sales goals
  • Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
  • Maintain established personnel policies and procedures of the hotels
• MARKET PLANNING RESPONSIBIITIES
  • Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
  • Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
  • Monitor forecast of all group and FIT segments and identify valley periods of sales emphasis and achieve forecast
• COMMUNICATION RESPONSIBILITIES
  • Maintain close and open communication with other department heads
  • Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
  • Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
  • Maintain  timely and responsive communication with accounts and prospects
• PERSONAL ACCOUNT SERVICING RESPONSIBILITIES
  • Joint service key accounts with Senior / Sales Managers  and ensure continuity in our communications with accounts
• OTHER RESPONSIBILITIES
  • Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
  • Comply with hotel and department policies and procedures at all times
  • To carry out other duties as and when assigned by the Management of the Hotel

Imagine yourself as part of a dedicated, passionate, and energetic team on a mission to build amazing mobile apps for all Visa Employees to use on their iPhone, iPad, and Apple Watch.  This team is known as the Corporate Mobile Development and is part of the End User Operations organization within Corporate IT.  Our mission is to design, develop, test, and release the most amazing native mobile apps for our employees to use from anywhere and everywhere on their Apple devices.  Developed in Swift 5.x using the Xcode tool, we pride ourselves on frequent releases, understanding user behavior through usage data, collecting, and analyzing crash log data to understand how to make our next release even better while reviewing user feedback to understand what new features our employees would like to see in the future. 

We strive to operate like a flexible startup, always lock step with where Apple is going yet able to pivot quickly as needed to accommodate Visa’s needs.  We develop with the latest Xcode, refactor all code for the latest version of Swift and use the latest SDKs to build our apps to run all iPhones, iPads and Apple Watches that are still supportable while leveraging the latest iPhone innovations. 

You play a very important role for each release.  Your duties will include: 

• Develop feature-rich native iOS applications for iPhones, iPads, Apple Watch. 
• Be part of an agile team participating in the full lifecycle of application development, including  building entire features and maintaining source control management, build processes, testing, and operations 
• Develop Gen Ai Based application 
• Accountable for ensuring all aspects of product development follow compliance and security best practices. 
• Takes feedback from code review and apply changes to meet standards. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

MAIN RESPONSIBILITIES

➢ Promote the use of Givenchy products and brand story.
➢ Demonstrate the use of Givenchy products.
➢ Achieve sales and other targets set by the Retail / Boutique / Counter Manager.
➢ Provide excellent, professional, and personalized service to customers to increase brand loyalty.
➢ Always maintain the highest standard of Brand image.

1. Sales and Customer Service
▪ Demonstrate and promote the sale of the Givenchy Beauty products.
▪ Achieve sales and other targets set by Retail / Counter / Boutique Manager.
▪ Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
▪ Provide accurate skin profiling consultation and assessment to customers.
▪ Educate customers on product information and application.
▪ Establish and maintain excellent customer relations by providing prompt, professional, polite, and personalized services at all times.
▪ Register, maintain and update customers in Point-of-Sale system.
▪ Book appointments and perform skincare and make-up consultations.
▪ Follow up on customers after product-purchase to ensure product satisfaction and build regular customer base.
▪ Handle customer enquiries, complaints and product returns professionally and amicably.
▪ Keep abreast about product / company / store information.
▪ Actively participate in company corporate events, new product launches, photography make-up assignments, etc.

2. Maintenance and up-keeping of work environment
▪ Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
▪ Maintain a clean and organized work area.
▪ Maintain tester units in proper schematic order.
▪ Clean or replace any broken or damaged products.
▪ Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
• Inform management of any store maintenance issues.
• Inform management of any Health and Safety issues which might lead to accidents.
• Ensure availability of testers, printed materials, and counter supplies at all times.
▪ Merchandise and display counters according to the marketing focus of the month and as directed by superior. • Always maintain the highest hygiene standard.

3. Personal Grooming
▪ Uphold the highest standard of Givenchy image and always adhere to the Givenchy’s grooming and uniform guidelines.
▪ Ensure that only the Givenchy’s products are used during working hours.

4. Inventory Management
▪ Assist in stocking of all counter supplies and inventory daily as required.
▪ Assist in merchandising and re-stocking all products on the floor in showcases and cabinets.
▪ Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
▪ Communicate low-stock and out-of-stock situations to Retail / Boutique / Counter Manager.
▪ Assist in the proper rotation of stocks.
▪ Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Boutique / Counter Manager.

5. Training
▪ Pass all skill tests set by the Brand / Company.
▪ Actively participate in all training sessions, meetings and corporate events.
▪ Apply knowledge acquired from the training sessions to the boutique / counter.

6. Others
• Adhere to established security procedures regarding the handling of cash and assets.
• Establish good working relationships with team members to maintain an amicable and harmonious working environment.
• Undertake all administrative duties assigned by Supervisor or Manager.
• Any other tasks assigned by the Supervisor or Manager from time to time

Team Summary

Reporting to the Regional Risk Officer, the Payment Ecosystem Risk team is responsible for:

• driving holistic Ecosystem Risk Strategy and Operations for Asia Pacific, supporting the effectiveness of in-market Heads of Risk
• ensuring robust Ecosystem Risk programs and controls across 1) Ecosystem Risk Programs, and 2) Ecosystem Data Security participants
• leading thought leadership in the risk and security space combatting payments fraud

What an AP Head of Ecosystem Risk Programs does at Visa

As a key pillar of the Payment Ecosystem Risk team, The AP Head of Ecosystem Risk Programs will report to the VP, Payment Ecosystem Risk. They will lead Visa APs Ecosystem Risk programs effectively and ensure proper deployment of the programs across AP’s diverse set of markets. These programs consist of VIRP (Visa integrity risk program), VAMP (Visa Acquirer risk program), VIMP (Visa Issuer risk program), VARS (Visa Acceptance Risk Standards).

Key objectives are:

• Ensure future-proof Ecosystem Risk programs based on a seamless lifecycle management approach across consumer, commercial and money movement payment flows.
• Assess the performance and impact of Ecosystem Risk programs, and drive improvements by partnering with Global program owners to enhance program design, operational execution or design new initiatives to strengthen risk environment.
• Ensure robust execution of Visa AP Ecosystem Risk programs, focusing on ensuring the integrity and security of Visa’s payment ecosystem whilst supporting (new) business growth.
• Train internal and external stakeholders on Visa’s Ecosystem Risk Programs aligning with business goals.
• Represent Visa as a domain expert in AP, including engaging with clients, industry stakeholders and regulators to present programs’ design and operational execution.
• Lead and grow a diverse Risk team, fostering innovation, collaboration and operational excellence.

Why this is important to Visa

Visa owns the most recognizable global brand in the financial services industry. As both the ecosystem as well as threat vectors evolve, Visa’s Ecosystem Risk programs have to evolve in tandem to uphold the trust and security of our ecosystem.

The AP Head of Ecosystem Risk Programs will be crucial in enabling this by having both hands-on acquiring risk fraud knowledge and strategic depth to enable future proof programs and processes.

Projects you will be a part of:

As the AP Head of Ecosystem Risk Programs for Visa Asia Pacific, you will be a key member of the Asia Pacific Risk Team, advising the AP Regional Risk Officer (RRO) and AP regional risk leadership team, hub and global functional leads on strategies related to complex operational, financial, legal and regulatory risk exposures.

The delivery of these initiatives will require close collaboration with senior leadership in the region and with stakeholders in Global Risk, Account Executives, Rules, and Legal.

Team Summary

The Loyalty and Engagement Solutions team is part of Visa’s Value-Added Services division, serving the Asia Pacific region. The team delivers superior loyalty solutions to meet the objectives of Visa’s clients, including card issuers and merchants, by creating engaging value propositions for digitally enabled consumers and driving Visa’s preference.

The Product Solutioning and Delivery Director role, focusing on Loyalty and Engagement Solutions, is a crucial member of our Issuing Solutions Loyalty & Engagement team, serving the Asia Pacific region. This role primarily leading solution designing and development of existing and new products for our Asia Pacific clients supporting the Loyalty Product Sales team in providing top-tier loyalty solutions, positioning Visa as a key partner and facilitator of captivating value propositions for digitally savvy consumers.

Success in this role demands a diverse skill set, including product knowledge, strong communication skills, relationship management, program management, strong data-driven capabilities, and the aptitude to work cohesively with a team of specialists and cross-functional partners to meet business objectives and revenue goals.

What a Product Solutioning and Delivery Director in Asia Pacific region does at Visa:

This role will be tasked with bringing subject matter expertise of Visa Loyalty products and solutions to the markets, as well as designing solutions for clients to facilitate successful implementations. The Director will also be responsible for driving roadmap of enhancements and strategy in collaboration with the Product Sales team.

The Director should be able to hold and facilitate technical discussions with both internal and Client technology stakeholders and advocate for the most effective and efficient technical architecture and implementation methodologies to expedite product delivery, as well as strong commercial understanding.

The Director will need to be highly collaborative, possess strong program management experience and will need to be experienced in working across markets, cultures and areas of specialism within Visa and client organizations.

• Become the subject matter expert for Loyalty products and solutions for the AP region
• Lead designing of loyalty solutions for new client opportunities by deeply understanding client needs and be able to articulate the solutions at the commercial and technical level
• Drive roadmap of enhancements across loyalty solutions with Hub and Market teams to for the AP region
• Advocate for and drive development of new features and platform improvements with Global and Regional Product owners through a deep understanding of market requirements and a keen sense of commercially successful outcomes.
• Establish repeatable and scalable delivery processes to customer engagement solutions, encompassing the understanding of clients’ innovation agendas and unique needs for loyalty solutions
• Collaborate with Product sales to create awareness and excitement for new technology innovations and user experiences related to customer experience and loyalty
• Lead the delivery of projects through to successful completion, with oversight
• Lead and manage Technology vendor partnerships to facilitate enhanced platform capabilities to further Visa loyalty capabilities
• Manage project status, issues and risks along with project change requests, project priorities, and project trade-offs.
• Pitch and support engagements with clients and partners to ideate innovative concepts and solutions to bring ideas to fruition, requiring a clear understanding of Visa’s existing capabilities and market opportunities to develop the best solutions for deeper customer engagement
• Support team compliance with quality, security, operational resilience, and other non-functional requirements

Why this is important to Visa

Loyalty and Engagement Solutions has been tracking significant double-digit growth in revenue with increasing demands from clients across Asia Pacific. These solutions also drive Visa’s preference, contributing to Visa’s payment volume. Visa’s Loyalty and Engagement Solutions provide consumers with the most rewarding experiences and offer clients the best methods to drive activation, engagement, and retention.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Assistant Director of Sales will assist the Director of Sales to increase corporate extended stay client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues. The Assistant Director of Sales services new and existing accounts to ensure repeat business. This position requires excellent communication skills, both written and verbal.

Expectations

• Support the Director of Sales in developing and implementing comprehensive sales plans and strategies to maximize revenue and market share.
• Assist in managing the day-to-day operations of the sales department, including overseeing the sales team’s activities, setting performance targets, and monitoring progress towards goals.
• Collaborate with the marketing department to develop and execute promotional campaigns, sales collateral, and advertising initiatives to drive sales and increase brand awareness.
• Conduct market research and analysis to identify emerging trends, opportunities, and competitive threats, and provide recommendations for adjusting sales strategies accordingly.
• Build and maintain strong relationships with key clients, corporate accounts, and industry partners to drive business growth and secure repeat business.
• Coordinate and participate in sales presentations, site inspections, and client meetings to showcase the hotel’s facilities, amenities, and services.
• Prepare sales reports, forecasts, and budgets, and analyse sales data to identify areas for improvement and track performance against targets.
• Provide leadership, guidance, and mentorship to the sales team, fostering a culture of accountability, teamwork, and continuous improvement.
• Stay abreast of industry developments, market trends, and competitor activities, and leverage this knowledge to inform strategic decision-making and stay ahead of the competition.
• Ensure compliance with the company policies, procedures, and standards, as well as applicable regulations and laws governing sales and hospitality operations.
• Perform a comprehensive and professional site inspection of the hotel with clients, highlighting key features and benefits of the property.  Ensure that all Sales Managers conduct thorough site inspections in accordance with established standards.
• Have a strong understanding of all Mondrian Singapore Duxton sales policies and sales techniques, focusing on optimizing occupancy, Average Daily Rate (ADR), and Food & Beverage revenue.
• Initiate sales lead and ensure timely follow-up
• Support the Director of Sales in preparing necessary reports promptly

Requirements

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 5 years sales experience, preferably in luxury hotel or 5-star hospitality
• Strong presentation, commercial and communication skills
• Strong interpersonal skills to develop and foster beneficial relationships
• High level of passion, enthusiasm and drive for results
• High level of common sense and high skill of problem solving and decision making
• In-depth knowledge of sales principles and techniques
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

The Head of Partner Growth Targets and Incentives will be responsible for developing a centralized model to allocate Account Manager (AM) portfolios effectively and automating processes for defining AM incentives, targets, and Performance Improvement Plans (PIP) across the region. This role will require close collaboration with country teams to ensure local strategies and market specificities are reflected in the model, with continuous improvements based on feedback to drive alignment and operational efficiency.

Main responsibilities:

• Centralized Portfolio Allocation: Develop and implement a centralized model to allocate AM portfolios across the region, ensuring optimal distribution of accounts and resources for maximum impact.

• Automation of AM Processes: Automate the entire process for defining AM incentives, setting sales targets, and managing PIP (Performance Improvement Plan) processes for all AMs in the region, creating scalable and consistent systems.

• Country Strategy Collaboration: Work closely with country teams to ensure local market strategies and specific needs are integrated into the centralized model, collecting feedback to continuously refine and improve the system.

• Continuous Model Improvement: Regularly evaluate the performance of the portfolio allocation, incentive frameworks, and performance management processes, using data and feedback to make adjustments for improvement.

As a Senior Retail Merchandise Lead, you will drive the implementation of regional strategy, best practices, and execution of the commercial agenda in collaboration with Merchandising Leads. You will work closely with Merchandising Managers to exceed financial targets and ensure the strongest possible commercial and financial outcomes. Your role will be pivotal in coaching and guiding the leads to achieve these goals.

Key Responsibilities:

• Implement and execute commercial strategies in line with the direction from Merchandising Managers, collaborating with Merchandising Leads to drive best practices and exceed financial targets.
• Utilize a customer-centric approach in all activities, leveraging retail knowledge and understanding synergies between channels to enhance the customer shopping experience.
• Foster strong buy-in from operational teams to effectively implement and execute regional strategies.

Job Description

• Assist in full spectrum of employee cycle activities
• Support the execution of HR projects within areas e.g. Compensation & Benefits, Employee Performance, Learning & People Growth.
• Work on analysing data to develop action plans on challenges faced by the business
• Support the Company’s Employee Experience Initiatives in ideation and execution
• Support HR & work with discipline leads on the discipline skill mapping across BLs
• Review and work on improvements to the Company’s employee communications platform.
• Assist the Company’s internal training efforts through coordinating training sessions and collating feedback.
• Assist on work pass administration.
• Support the HR team in day-to-day administrative tasks and other ad-hoc duties as required
• Support on Leadership Connect sessions in terms of logistics & pre-session arrangements

We are seeking a capable and enthusiastic Risk Manager to join our team in Singapore. The successful candidate will be responsible for providing support and second line risk management advice and oversight to the entities and countries in South East Asia (SEA).

• To plan with Director of Engineering and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• To prioritise with and carry out maintenance as requested by Director of Engineering/Departments on a daily basis to ensure the smooth running of all hotel departments.
• To motivate and develop the Engineering team to reach to their fullest potential ,together with Director of Engineering.
• To ensure guest-centric approach to works, schedules with priority placed on services which impact guest satisfaction.
• To liaise and work closely with Director of Engineering, the MCST and FCC to ensure smoother operations and consistency in approach.
• To record meter readings and liaise with the Director of Engineering egarding options to improve energy management and conservation.
• To be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• To liaise with the Body Corporate with regards to maintenance issues and re-charge labour and materials at agreed rates
• To ensure compliance with all legislation, including Health and Safety and Environmental.
• To liaise with the Director of Engineering regarding the use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• To ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odour.
• To be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• To maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• To liaise closely with all departments regarding ‘down’ rooms to expedite a quick turn around and return to inventory.
• To ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• To research, recommend and liaise with the Director of Engineering regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the Director of Engineering.
• To support the co-ordination of safety and security/risk management programs via third party providers
• To work with the operational Department Heads team to ensure InterREACT tracking and compliance
• To ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program.
• To give guidance to the effective operation of the WHS Committee.
• To ensure all ambassadors are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• To attend and actively participate in daily meetings respecting the confidentiality of issues which may be discussed formally or informally.
• To prepare monthly Engineering reports, commenting on key performance indicators and action taken to keep on target.
• To adhere to the Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• To strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.
• Any other reasonable request within your range of competence as required by Director of Engineering and Management.

• Attend and actively participate in weekly Food and Beverage meetings, and respecting the confidentiality of issues which are discussed in the meetings.
• Managing the services/standards of food and beverage within the restaurant.
• Anticipate the volume of our business by considering the hotel occupancy and community.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guests’ satisfaction.
• Ensure that the beverage stocktaking is done in a correct and efficient manner towards the end of month.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and hotel standards and programs.
• Ensure that the customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Responsible for staff development and training programs.
• Ensure proper cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar and room service;
• Regular liaison with Engineering, ensuring that maintenance requests are completed quickly, managing guest needs as a priority.
• Coordinate between restaurant and other departments to ensure that preparations for the restaurant operations have been made.
• Assist in the preparation of monthly restaurant reports, key performance indicators and action taken to keep on targets/track.
• Provide management and guidance of outlet ambassadors, namely Restaurant Supervisors and Executives.
• Ensure constant liaison with other departments for special requests.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values.
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
• Any other such duties that may from time to time be assigned by the Director of Food & Beverage.

The core responsibilities of the role include:

Partnerships Development and Sales Enablement

• Work with the Benefits Partnership Manager to build strong relationships with vendors, onboarding new vendors and managing existing vendors across the AP region.
• Work with internal partners such as sourcing, finance and legal, building strong relationships to optimize processes and delivery.
• Create and maintain general sales presentations materials for adaptation to client-specific pitches.
• Support proposals including content development, research and pricing inputs.
• Document processes, key learnings and best practices.
• Support the timely and effective resolution of benefits-related customer escalations.
• Develop customized benefits case studies and play back results to internal executive teams across the AP region.
• Support other Managed Services projects as needed and adapt to evolving business needs

Shangri-La Rasa Sentosa, Singapore

We are looking for a Finance Manager / Chief Accountant to join our team!

As a Finance Manager / Chief Accountant, we rely on you to:

• Perform general accounting functions and ensure that accounts are maintained accurately
• Work closely with Finance Share Services all on areas on accounting
• Review all payments and daily income journal
• Verification of monthly balance sheet and expenses analysis
• Prepare comprehensive financial reports and present to management
• Assist in Capex and Budget, income tax matters and GST returns

We are looking for someone who:

• Has a passion for numbers and figures
• Upholds professional values, ethics and integrity at all times
• Preferably possesses relevant working experience with hotel background
• Possesses strong organizational and analytical skills, with strong commercial acumen
• Is detail-oriented with the ability to translate results into understandable and actionable information
• Is a critical thinker and a problem-solver

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Position Overview:

The Settlement associate will assist in providing daily support in settlement payments, reconciliation, and reporting.

Successful candidate will also be involved in preparing, maintaining and updating of settlement workflow and explore streamlining existing processes and to achieve automation processing.

Responsibilities:

• Process daily financial transactions and payments received or to clients and Associations.

• Investigate and process transaction disputes in accordance to company policies and regulations.

• Responding to settlement related queries internally and externally.

• Review and update department process workflows, fund flows, work processes and procedures.

• Perform regular MIS reporting to Management and Regulatory

• Participate in initiatives to streamline or automate manual processes to achieve straight through processing

Requirements:

• Candidate must possess at least Advanced/Higher/Graduate Diploma

• Must be structured and meticulous, with an eye for detail.

• Independent and resourceful, yet work well in a team-oriented environment

• Previous work experience in operation or support functions preferred but not mandatory

Key Responsibilities

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company's assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.
• Complete all necessary contractual paperwork and handover of units to new tenants.

Detailed Job Scope

1. Leasing

• Scout and prospect for new tenants/licensees that is overall beneficial to both branding and commercial aspects of the assigned Group’s properties and leasing business of it’s subsidiaries.
• Manage lease renewals with existing clients and liaising with property agents.
• Represent Group and CKTL Leasing for negotiations to achieve and secure maximum yield of rental units based on pricing, budget and market.
• Run background checks on potential tenants to evaluate their credit status, ACRA and criminal record to determine if they meet company requirements.
• Oversee and complete all necessary contractual paperwork and handover of units to new tenants/lessees, including lawyer’s consult and with lawyers and CKTL’s Contracts Manager if required for matters relating to CKTL Leasing.
• Maintain contact with clients during their tenancy period to aid them in the resolution of arising matters.
• Work closely with internal stakeholders of Operations, Property Management, Store Design, Marketing and Finance teams to ensure win-win relationship between landlord and tenants during tenancy periods.

2. Others

• Support subsidiaries in scouting and securing of new short-term pop-up stores or atrium events locations.
• Any other assignments.

JOB REQUIREMENTS :

• Minimum Diploma holder in Marketing, Business Management/Administration/Real Estate or any other relevant degree in this area.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Minimum 1 years of relevant experience with leasing, business development etc.
• Sound understanding of the real estate industry with some network of contacts.
• Pleasant and a flair in communication and negotiation skills.
• Incumbent to be able to identify contract/business risks.
• Analytical, business and results oriented.
• Able to work in a fast-paced environment.

Help in preparating ingredient and food, toast bread and etc. Clear and clean tables. Washing up dishes and any duties assigned by Supervisor.

A part-time and one-month contract, with possibilities of extension. With experience will be an advantage. Morning work slot of 4-5 hours. 6-days work week.

Gentle Smile Dental Studio - Dental Practice located in Wheelock Place, beside Orchard MRT

• Handles enquiries from new patients
• Good working knowledge of and able to handle enquiries on various social media channels
• Follow up on leads for potential patients
• Spend quality time with patients to learn patient’s specific needs, support patient throughout the process and welcome new patients
• Work with the dentist to organize a comprehensive treatment plan
• Communicate effectively with patients for financial option, offering payment plan options
• Performs necessary duties associated with checking patients in and out, record treatment information in the system
• Set follow up consultation with patient and present treatment plan to patient and schedule treatments planned for next appointment
• Front desk work
• Assist in administrative work like medisave, insurance claims

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.

Gentle Smile Dental Studio - Dental Practice located in Wheelock Place, beside Orchard MRT

Job Descriptions

• To assist the dentists in carrying out treatments and to attend to patient’s comfort during treatment.
• Prepare treatment room by stocking dental materials and ensuring equipment are well maintained
• Maintaining the clinic cleanliness and hygiene to a high standard and ensuring sterilisation of instruments
• Ad hoc front desk receptions duties including patient registration, appointment booking, cashiering and explaining treatments to patients
• Assist in ad hoc administrative works.

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.

Gentle Smile Dental Studio - Dental Practice located in Wheelock Place, beside Orchard MRT

Job Descriptions

• Provide high level of service to potential patients and patients, ensuring that they are treated in a manner that provides reassurance and comfort
• Complete front office duties such as managing patient relations, registering patients, scheduling appointments, providing dental information to patients, handling phone/email enquiries, dispensing medication, explaining fees and payment methods, collecting payment from patients, assisting with insurance/Medisave/CHAS/PG claims, keeping track of receipts etc
• Perform general administrative duties and any other ad-hoc duties
• Prepare treatment room by stocking dental materials and ensuring equipment are well maintained
• Maintaining the clinic cleanliness and hygiene to a high standard and ensuring sterilisation of instruments
• Assist in ad hoc administrative works.

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.

You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. The Event Sales Manager / Senior Event Sales Manager is responsible to ensure the related revenue is maximised in the most profitable way in line with the agreed targets.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Event / Catering / Sales Manager. Candidates with more years of relevant work experience may be considered for Senior Event Sales Manager role.
• Good problem solving, administrative and interpersonal skills are a must.

beauty and massage skill ,customer service orientated,sales driven and target oriented person,team player with good communication and interpersonal skill,responsible preparing the nexessary treatment products ,stocks replenishment.towel supply,communicatiion and interpersonal skill with all level of people, well groomed