The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Collateral Management Analyst to join their team

The Job
Global Collateral Operations provide collateral management support for Global Markets business to mitigate counterparty credit risk from transactions with our clients and counterparties based in APAC. The team covers range of products including Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing.

• Monitor and ensure margin settlements
• Process and settle cash and non-cash collaterals in an accurate and timely manner
• Monitor clients’ and affiliates exposure and process margin calls in a timely manner before settlement cut-off
• Liaise with clients and internal business partners to resolve issues
• Identify anomalies and ensure complete and timely issue resolution
• Perform management reporting
• Participate in technology enhancement initiatives and projects
• Maintain strong relationships with clients and internal business partners
• Handle regulatory and audit requests

The Talent

• Minimally 5 years of relevant experience. Prior experience in Collateral Management is an advantage
• Strong experience in one or more of the following areas: Exchange Traded Derivatives, Fixed Income, OTC Derivatives and Prime Financing
• Strong communication skills, risk and control mindset and leadership skills
• Independent and motivated to excel
• Experience in institutional client service
• Experience in handling regulatory and audit requests
• Experience in handling complex margin dispute and issue resolution

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Collateral Management Analyst
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

We are seeking a highly skilled and experienced Assistant Beauty Salon Manager to lead our beauty therapy team and elevate the overall client experience. The ideal candidate will possess exceptional technical proficiency, strong leadership qualities, and a proven track record in providing a wide range of beauty treatments and services. As an Assistant Beauty Salon Manager, you will be responsible for ensuring the highest standards of client care, mentoring junior staff, and contributing to the growth and success of our salon.

Specific Roles & Responsibilities:

Individual should

1. Perform a comprehensive range of beauty treatments, including advanced facials, massages, body treatments, waxing, manicures, pedicures, and other specialized services.

2. Provide advanced skincare consultations, analyze clients' skin conditions, and recommend personalized treatment plans.

3. Mentor and train junior beauty therapists, providing guidance on technical skills, client interaction, and overall professional development.

4. Conduct regular team meetings to share knowledge, discuss best practices, and foster a collaborative and positive work environment.

5. Collaborate with the management team to develop and implement new services and promotions to enhance the salon's offerings and attract a diverse clientele.

6. Monitor and maintain inventory levels for beauty products and supplies, ensuring adequate stock for daily operations.

Technical Skills & competencies:

1. Proven experience as a Senior Beauty Therapist in a reputable salon or spa setting.

2. Extensive knowledge of skincare, advanced beauty treatments, and product lines.

3. Excellent communication and interpersonal abilities to engage effectively with clients and team members.

4. Strong leadership and mentoring skills with the ability to inspire and motivate a team.

5. High level of professionalism, integrity, and a commitment to maintaining confidentiality.

6. Proficiency in using beauty therapy equipment and familiarity with technological advancements in the industry.

Attachment: 6 months

Your Role

We are looking for an experienced Permit Declarant/ Freight Officer/ Freight Coordinator (Permit Declaration/ Need custom competency Test certificate) to liaise with shipping, freight forwarded and suppliers. You will be responsible to declare permits and handle shipping documentations. You also responsibility for client’s inquiry such as track and trace shipments. In charge for administration matters relating to the Air and Sea operation set up.

What Will You Do

• To liaise with freight forwarded, shipping and suppliers.
• Responsible to declare permits and handle shipping documentations.
• Responsibility for client’s inquiry such as track and trace shipments
• In charge for administration matters relating to the Air and Sea operation set up.
• Any other ad hoc duties assigned

What Do We Want

• Min Diploma in logistics, engineering or business or other related field
• At least 2-3 years in supervisory role or hands on operations experience / relevant shipping experience
• MUST Passed Custom competency test. And have own Permit Declaration ID
• Knowledge of MS Excel, Words, PortNet/ Tradenet and inventory system
• Proficient in handling shipping documecustomer service skills.

What Will You Get In Return

You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits. You will entitle a Gross salary up to S$3500 + attractive perks.

What You Need to do Now

Click "Apply" and please include the following information in your resume:

• Personal articulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note: Only shortlisted candidate will be notified via email for an interview invitation

You will work alongside the Senior Manager in the day-to-day operations to support the following:

- Providing the business managers with professional HR advice, guidance and support on HR practices, policies and procedures and employment law/legislations.

- Managing the end-to-end talent acquisition process, ensuring the delivery of an exceptional experience to candidates

- Managing the employee life cycle, including onboarding, performance management, grievances handling and offboarding.

- Reviewing, drafting and implementing HR policies in compliance with government legislation and ensuring efficient internal workflows and processes.

Requirements:

- Strong team-player, self-starter and self-drive with strong sense of initiative, agility and perseverance in starting and building a strong culture in performance & engagement.

- Strong analytical, problem-solving, time management and priorities management skills.

- Resourceful and meticulous.

- Degree in Human Resources.

- At least 3 years working experience in Human Resources function.

- Proficient in Microsoft Office applications.

- Good knowledge of HRIS Unit4 (Prosoft) will be an added advantage.

Interested candidate, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Location: Marymount

Working Hours and Pay:
AM Shift – 7.00am to 2.45pm 45mins unpaid break
$30/hr (Mon to Fri)
$32/hr (Sat/Sun/PH)

PM Shift – 2pm to 9.45pm 45mins unpaid break
$30/hr (Mon to Fri)
$32/hr (Sat/Sun/PH)

Requirements:
- Min 3 to 4 days a week
- Must be able to work AM / PM shift

If keen,
TELE me at @basquebcc or WA me at https://wa.me/+6588994649 NOW!

Interested candidates please submit your resume to [email protected]


Emma San
outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: Geylang East, Tampines

Requirements:

• Min 3 days a week , AM/PM shift
• Min 1-2 years of ward/Nursing Home experience
• Valid SNB + BCLS

Pay Rate;$30-32/hr

Interested candidate, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

You will assess, plan, implement and evaluate the total nursing care for an assigned group of patients, as well as perform a wide variety of nursing procedures and patient education that meet patients’ needs.

Working hours: 3 shifts (Can indicate preferred shift)

AM Shift: 0700hrs to 1600hrs

PM shift: 1230hrs to 2130hrs

ND shift: 2100hrs to 0730hrs

Requirement:

*Min 2-3 days per week or more

*Work schedule will be discussed and planned with manager

*Valid BCLS

*Min 6 months of ward experience preferred

Interested candidate, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Job description

Job Summary:

The Personal Assistant will be responsible for providing administrative and sales support to the company. The successful candidate will be highly organized and detailed oriented, efficient, and able to multitask in a fast-paced environment.

Responsibilities:

Provide administrative support by managing paperwork, organizing files, and handling correspondence.

Assist in sales-related tasks, such as preparing reports and coordinating activities.

Schedule appointments, meetings, and calls, and ensure that they are prepared and on time for all engagements.

Prepare presentations and reports

Requirements:

Proficient in Microsoft Office.

Proactive and able to work independently.

Highly systematic, structured, and excels in working with processes.

Singaporean only.

Working Hours: Monday to Friday

Benefits:

Salary: $2,500 & above + AWS + VB (depending on experience and qualifications)

Opportunity to work closely with a business owner and gain hands-on experience in various aspects of business operations.

Fun and vibrant work environment that promotes positivity and teamwork.

Central location with a personal office for efficient and comfortable work.

Monthly heart-to-heart talk with the owner, providing an opportunity to express feedback, seek advice for personal and professional growth.

Embrace a safe fail environment that encourages learning from mistakes, fostering creativity and innovation.

Compensation discussions to ensure fair remuneration based on your skills and contributions.

Interested candidates may email your CV to [email protected]

Job Description

We are looking for a Education Consultant to support the enrollment of our education programmes. The role requires a strong desire for the assistance of student success, a great sense of customer service and a profound aspiration to help students making the right decision for their future.

The Education Consultant's responsibilities will include international student recruitment, course presentation, enrollment, etc. to ensure students receive the relevant information and conclude the enrollment of the most suitable courses.

Job Requirements:

• Strong consultative selling and business development flair.
• Effectively in the Chinese Language (to maintain and develop relationships with Chinese-speaking customers.)
• Achieve the monthly sales target consistantly according to the company's developing strategy.
• Possess an outgoing and approachable personality with the ability to work independently.
• Good communication & interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Prefer in Education/Training or recruitment industry, but not a must.
• Singapore citizens or PR ONLY.

Benefit and Offer:

• Attractive Basic Salary and Commission.
• Career progression and development pathways.
• Training is provided for new staff.

Currently we have a job opening for a:

Crewing Officer (Singapore)

Smit Lamnalco Crew Mgt. manages and employs around 1400 Seafarers across operations in various ports around the globe. This Position has shared responsibility for Africa operations and reports directly to the Group Crewing & HR Manager.

Responsibilities:

The role predominately supports in the recruitment and mobilisation / demobilsation of crew within the assigned region. Other duties include but not limited to:

• Verify documents, medical fitness and check references of new recruits to ensure compliance with STCW & SLIMS standards.
• Ensure the timely and complete provision of employment documents and information to crew.
• Arrange appointments for Crew inductions, simulator assessments and Marlin tests.
• Arrange and manage crew travel (mob- and demob) and all necessary administration and documents for on and off signing crew.
• Ensure that all stake holders (crew, agencies, Contract Managers) are informed accurately and timely regarding mob and demob of Crew.
• Provide, manage and interact with Contract Managers on up-dated Crew schedules.
• Maintain accurate records and data of crewing details and information in the SL Database (Shipmate).
• Ensure correct filing of all relevant flag state documents in Shipmate.
• Ensure the training and development of all crew is planned according to schedule.
• Monitor and follow up with the Contract Managers on outstanding appraisal forms.

The Expert Level Designer’s role is to produce strong open world locations and quests in an AAA production, with an influential role in surgical prototyping and benchmarking content.

Responsibilities

• Craft exceptional quests and open world locations according to vision of the game
• Share and document quest and level design knowledge with peers
• Handle script lock and script review process with the narrative team
• Drive and create level and quest design guidelines for technical systems and tools
• Prototype vanguard solutions to new types of content, ingredients or tools in a highly technical environment
• Create impeccable benchmark quests, activities or world locations for the team
• Be a strong mentor to junior and intermediate designers

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for achieving and maintaining the highest standards of food preparation quality and guest satisfaction. Main responsibilities include, but not limited to quality and cost control whilst upholding high levels of hygiene and sanitation.  

Primary Responsibilities

Food Quality

• To be responsible for monitoring food quality and consistency to ensure that the food presented to our guest is of the highest quality standards.
• Supervises and monitors kitchen operations, working with yield testing, product identification and that the proper rotation and labelling is followed according to guidelines and product specifications.
• Works closely with receiving and storeroom; ensures that goods received are of the standard quality and meets hotel’s specifications.
• Constantly assesses freshness, presentation and temperature of food served.

Cost Control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.

Hygiene And Sanitation

• To be responsible for personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.
• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc. 
• Ensures that all equipment is hygienically stored in its designated area.
• Ensures that all perishable items are stored quickly and efficiently, items are utilised completely to avoid wastage and ensures ingredients are always fresh and within its expiry date.
• Prevents using spoiled or contaminated products in any phase of food preparation. Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.

Works As Part Of The F&B Culinary Team

• Ensures smooth and effective communication amongst the kitchens and with other departments.
• Ensures that all deadlines set by supervisors are met.
• Participates in training activities to improve knowledge and skills.
• Follows guidelines provided in employee handbook.
• Understands workplace safety and health procedures, HAACP standards and emergency procedures.

Involvement In Wider Job Function Relationships

• Maintains collaborative working relationships with colleagues, supervisors and managers.
• Builds guest loyalty and develops a professional relationship with local guests and regular patrons.
• Continually improves product through obtaining feedback from guests and patrons.
• Upholds Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.
• Follows sustainable procedures and practices that supports ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Performs any other duties and responsibilities that may be assigned.

• Negotiate, manage, coordinate, and support Logistics sourcing activities for all modes of Freight (Air, Ocean, Trucking & Parcel) including warehousing and brokerage preparing RFx, managing the process and analyzing competitive bids using eSourcing tool.
• Analyze spend data, internal requirements, and external supply markets to develop strategic sourcing strategies and plans aligned with the business goals.
• Prepare, redline and negotiate commercial contracts - services agreements, licenses, statements of work and amendments in conjunciton with legal team
• Develop strong collaborative relationships with internal clients to strategically manage spend and the supply base for assigned categories.
• Develop strong partnerships with Logistics operations, accounts payable, and legal teams.
• Manage, co-ordinate and support special/critical projects such as ad hoc and spot rate approval process and others as needed.
• The commodity manager will need to provide excellent strategic sourcing support to the reporting manager and business partners to ensure a competitive advantage for Western Digital.
• Will drive improvements in key metrics such as cost, quality and transit time.
• The CM will drive process-improvements, assist with projects and provide feedback to management on market conditions, supplier relationships, and quality and customer service issues.
• Ensure timely and cost effective acquisition of products, services and equipment while driving contract compliance.
• Completing day-to-day activities that include specification clarification, source/supplier identification, proposal analysis, review & clarification, contract knowledge, supplier performance management, supplier/customer conflict resolution.
• Provide feedback to management on market conditions, vendor relationships, supply and equipment standardization, quality issues.
• Assist with projects and perform other related duties that may become necessary as directed by management.
• Manage Supplier relationship management including -

• Supplier solicitation, selection and qualification process
• Quarterly/bi-annual business reviews and scorecards

The Benefits

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement. Health Insurance for you, your spouse and children under top health insurance providers from day 1, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit. Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition.

Job Overview

This role is open to fresh graduates and professionals with 1-2 years of experience! You will spend time training with other team members on Microsoft Dynamics 365 technologies and you will work on delivering Agile innovative solutions built on the Microsoft stack. 

Upon successful completion of the training program, you will have opportunities to work with global projects in the APAC region. A flexible attitude is a must. You may expect to be assigned to a flexible work shift or possible business travel opportunities outside Singapore.

Nature of the Role: Software Developer/Systems Developer

Scope of work: 

• Assist with application development, software maintenance and systems administration.
• Engagement in a project from initial concept through solution delivery
• Assist in documenting all related technical processes.
• Assist in completing pending or on-going tasks currently being handled by the technical department.
• Give new ideas and process to his/her assigned department.
• Performs related duties as assigned.
• Assist in configure D365 F&O Security roles and duties.
• Assist in data migration.

EMPLOYMENT TYPE: Full time, Permanent position

WORK SCHEDULE:  9 AM to 6 PM SGT

WORK LOCATION: Hybrid (Mix of work from home and onsite). Office address is at 150 Beach Road #21-07 Gateway West Group Singapore

The Benefits

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement. Health Insurance for you, your spouse and children under top health insurance providers from day 1, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit. Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition.

Job Overview

This role is open to Finance/Accounting professionals and CPAs who would like to consider a career in the IT industry! You will spend time training with other team members on Microsoft Dynamics 365 technologies and how to become a Business Analyst in the IT Consulting industry.

As a Finance Business Analyst, you will work closely in the system development and implementation of the Microsoft Dynamics ERP system, that will be used by Hitachi's global clients. You will work closely with clients to gather requirements and understand their business processes. 

Upon completion of the training and shadowing, you will have opportunities to work with global projects in the APAC region. A flexible attitude is a must. You may expect to be assigned to a flexible work shift or possible business travel opportunities outside Singapore.

The key responsibilities will include:

1. Ability to understand, communicate, interpret client business processes and requirements.
2. Document requirements into a business requirements document.
3. Configure Dynamics ERP Finance modules – GL, Bank, AR, AP
4. Completed Accounting or Finance courses, CPA is required.
5. Strong communication skills
6. Exposure to at least one accounting system such as MYOB, Quickbooks
7. Knowledge of all Microsoft Office Programs
8. Knowledge of fundamental accounting procedures (receivables, payables, finance)

EMPLOYMENT TYPE: Full time, permanent position

WORK SCHEDULE:  9 AM to 6 PM SGT

WORK LOCATION: Hybrid (Mix of work from home and onsite). Office address is at 150 Beach Road #21-07 Gateway West Group Singapore

Job Description

The Benefits

Annual Performance Review, Annual Training, Learning portal access to unlimited online training courses, Milestone celebrations, Gifts on special occasions, Flexible benefit plan, Weekly lunch reimbursement, Health Insurance for you, your spouse and children under top health insurance providers from day 1, Life insurance, Employee assistance program on mental health, Wellness and recreation benefit, Paid holiday and sick leave credits, Annual Team Outing, Quarterly Team Building Activities, Regular Face-to-face and virtual engagement activities, Rewards and recognition

Job Overview

This role is open to Business and Engineering fresh graduates and Supply Chain professionals who would like to consider a career in the IT industry! You will spend time training with other team members on Microsoft Dynamics 365 technologies and how to become a Business Analyst in the IT Consulting industry.

As a Supply Chain Business Analyst, you will work closely in the system development and implementation of the Microsoft Dynamics ERP system, that will be used by Hitachi's global clients. You will work closely with clients to gather requirements and understand their business processes.

Upon completion of the training and shadowing, you will have opportunities to work with global projects in the APAC region. A flexible attitude is a must. You may expect to be assigned to a flexible work shift or possible business travel opportunities outside Singapore.

The key responsibilities will include:

1. Understand, communicate, interpret client business processes and requirements.
2. Document requirements into a business requirements document.
3. Configure Dynamics ERP Supply Chain modules – Customer Service, Field Service, Remote Assist.
4. Strong communication skills
5. Knowledge of all Microsoft Office Programs
6. Knowledge of fundamental business operations or procedures (inventory management, procurement, sales)

EMPLOYMENT TYPE: Full time, Permanent position

WORK SCHEDULE:  9 AM to 6 PM SGT

WORK LOCATION: Hybrid (Mix of work from home and onsite). Office address is at 150 Beach Road #21-07 Gateway West Group Singapore

In your role as an Operations Assistant, you will ensure the right execution of routines that support an efficient, consistent and compliant operations as well as adherence to standard operating procedures.

Your assignment

• Ensure that the execution of daily routines are according to the agreed Standard Operation Procedures, process flow and service level agreement
• Support the process of identifying root causes for issues which impact negatively on store operations and use these insights to adapt routines and processes in order to improve the customer experience
• Secure good collaboration with the Customer Contact Centre in securing a fast and easy resolution process for customers
• Actively work to offer alternative solutions that meet the needs of individual customers’ to secure a good recovery of any disappointment in the customers’ journey.
• Support and work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.

What a Director, Operations and Payments Network, Asia Pacific does at Visa:

This role reports to the VP, Global Operations and Networks Payment (with a dual dotted line reporting into the VP, Commercial & Money Movement Solutions, Client Services AP and to the VP, Visa Direct AP).

The Director, AP Operations and Payments Network is responsible for leading and developing multiple teams across the AP region, including Payment Operations, Client Support, Service Management, Implementation Management, Partner Service Management, Payment Application Support and the Payment Operations Command Centre.

Key responsibilities include:

• Provide leadership and guidance for the department, teams and direct reports and serve as an escalation point for internal stakeholders, clients and partners
• Oversee all critical responsibilities of the department, prioritising the timely execution of payment processing activities and the delivery of a high-quality service to clients
• Closely monitor and take action to ensure the effective and timely execution of all regulatory obligations and process
• Build a strong and cohesive team by providing leadership through coaching, setting strategic direction and applying working knowledge of Visa products, systems and procedures
• Ensure all processes adhere to best practice standards, ensure compliance with all applicable regulations and mitigate risk
• Accountable for the identification, registration and mitigation of risks that reside within the functions
• Translate strategic goals into operational plans and ensure delivery
• Define the KPIs for the department to measure performance, output and quality and feed into continual improvement and provide status updates to key VPL and Visa Direct stakeholders
• Maintain a strategic focus through ongoing dialogue with business partners, seeking to gain an understanding of key strategic objectives.
• Build effective relationships with clients to enable effective delivery of implementations, including the respective KPIs and reporting capabilities
• Build and maintain relationships with key stakeholders within both Visa payments Ltd and Visa (Direct) Teams to ensure that Readiness can effectively support the deployment of products and during life cycle
• Lead and co-ordinate discussions with other heads of department to promote effective cross-functional collaboration and efficiency
• Develop the management team and staff to drive performance improvement, retention and succession

Team Summary

The AP Operations and Payments Network team is a critical department which is responsible for significant parts of the payment, client and network partner lifecycle.

About the job

Reporting to the IKEA Business Operations Manager, you are to support sales maximisation in your business area by leveraging on existing IKEA product range and tools.

Your assignment

• Understand and address customer needs, creating detailed quotations, and providing guidance for informed purchasing decisions, especially in IKEA's furniture, kitchen, and home accessories range.
• Prompt response to inquiries, offering tailored solutions, and recommending supplementary items to enhance the customer buying process.
• Ensure pricing accuracy of Purchase Orders, coordinate bulk purchases, oversee stock levels and transfers for order consolidation, maintain financial transparency, and optimize cost-effectiveness through collaboration with Sales Supply and Support teams.
• Prevent possible shortages or delays by monitoring stock availability and picking status from the In-store Logistics team, while improving efficiency through the implementation of a multi-store fulfilment model.
• Efficiently coordinate deliveries to ensure timely and accurate arrival, thereby enhancing customer satisfaction.
• Manage order follow-ups, maintain financial records, and ensure successful transactions via customer communication and e-invoice submission after service.
• Diligently pursue resolution for unsuccessful orders or refunds, promptly resolving the issues to uphold customer trust.
• Support the Business Operations Manager in managing project-based orders and fulfilling assigned tasks.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

The Security Director is a strategic leader on the Global Security Team reporting directly to the Senior Director, Global Security. They will be responsible for bridging gaps between security strategy and process implementation in the APAC region and will identify and execute on actions which will improve the performance and efficiency of the security organization and its operations. This leader will directly manage team members, programs, and initiatives at a global level to include operations in Asia Pacific and Europe.

• Advises the senior management team on all security related issues and activities.
• Supports the development of annual security-centric planning, budgeting, and implementation activities.
• Leads the collaboration effort between Regional Security Teams and other internal function groups in successfully identifying, investigating, and mitigating economic loss and other risks to the Company
• Advances and supports the Security team in providing and tracking ongoing Programs training, interventions, and other security-centric activities.
• Develops and implements solid business and security-centric value measure metrics, trending, and benchmarking
• Manage the regional departmental budget
• As a leader, they will dedicate significant time to develop and retain talent, and to enable her/his senior team members to build and implement (“in the field”) institutional global, corporate security programs
• Provide regular security briefs and emergency updates were appropriate for the regional executive leadership teams
• Facilitate and maintain security operations and emerging security technologies
• Ensure ongoing external networking with peer organizations
• Participates in budget preparation and takes necessary actions to control and reduce costs
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Responsibilities:

• Plan and develop mid- and long-term IT architectural strategies to meet the ongoing business needs and projects
• Plan and develop and maintenance of project's-wide Application Architecture (AA) and Technical Architecture (TA) to ensure compliance with internal directives and plan for technology adoption, obsolescence, and standardization
• Establish the technical architecture to adopt for all IT-related projects and provide technical leadership in reviewing and advising on any issues arising
• Provide technical leadership in the technical design and development of Proof-of-Concept (PoC) projects
• Provide technical leadership in operational and infrastructural systems
• Analyse business strategies and provide insights from a technical perspective on possible solutions that would meet and enhance desired business outcomes
• Any other ad-hoc duties as assigned by supervisor or management.

Requirements:

• 3-5 years of relevant technical working experience with a minimum of 2 years of experience in designing and implementing enterprise solutions
• Experience in various IT technologies, standards, and languages, in particular web technologies, web services, Java, and .Net.
• Experience in solution/data architecture would be a plus
• Familiarity with the full software development lifecycle and methodologies
• Strong technical knowledge with an enterprise perspective
• Preferably have knowledge and experience with Artificial Intelligence, Machine Learning and Cloud technologies particularly on Amazon Web Services.
• Able to communicate with all levels and a good team player

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

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