We are looking for a self-driven and motivated Fulfillment Associates to support the daily operations of the warehouse in Singapore. Able to work on shift based work patterns.  

This role will be based in Singapore and will be reporting to the Warehouse Manager.

Responsibilities:

• Fulfilling customers’ online grocery orders by picking and scanning, and packing items for delivery timely
• Receive and replenish grocery items in the store accordingly
• Manage warehouse inventory, ensuring efficient goods flow and accurate inventory count
• Lead and guide other pickers on daily work allocation
• Adhere to workplace and food safety regulations

Liaise with Linen Supervisor concerning the supply and cleanliness of linen, uniforms, guest laundry and dry cleaning. Supervise and assist with linen and uniform stock takes and purchasing.

• Oversee the implementation of deep cleaning programmers.
• Assist in the control and analyzing on an ongoing basis, departmental and energy costs, to ensure performance against budget particularly if sales are below expectation.
• Assist the Executive Housekeeper in the development, implementation, recording and maintaining of departmental standards.
• Supervises allocation of work assignments to all Housekeeping staff to ensure maximum coverage on a daily basis. Cancel casual staff as required.
• Inspect guest rooms and VIP rooms on a daily basis to ensure excellent standards and to check furnishings and equipment are clean and in good repair and are replaced or refurbished as required.
• Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.
• Supervise the preparation of weekly timesheets for full and part time staff.
• Prepare purchase requisitions for all store items and make recommendations for purchasing where applicable.
• Implement and control Housekeeping policies and procedures, including lost and found, key control, security and emergency procedures, health and safety for all employees and guests.
• Handle requests and complaints with immediate action and through follow up and refer when necessary.
• Carries out any other reasonable request made by hotel management.
• Establish and maintain a prominent level of visibility and involvement within the hotel.
• Perform any related duties and special projects as designed.
• Assist fellow employees to perform similar or related jobs as and when necessary.
• Ensure cleanliness and maintenance of all work areas, materials and equipment, reporting any defects immediately to the relevant department.
• Continuously endeavor to improve the knowledge of the job.
• Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required.  Analyze weekly productivity.
• Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

• Manage and contain the operating cost to ensure that it is kept within the cost allocated for the team.
• Responsible for full trade lifecycle management across various treasury products including trade validation, confirmation, settlement, exercise / assignment, general ledger posting, reporting, and provide source data support in related regulatory reporting.
• Responsible for reconciliations between trading system, GL system, Nostro and clearing broker to ensure entries are matched, as well as breaks are investigated, accounted, resolved and / or escalated within the stipulated timelines.
• Responsible for managing funding instruction, cash / collateral margining and settlement with clearing broker, counterparties and / or custodian.
• Responsible for reviewing new business / product initiatives, regulatory requirements, internal policies, operations manuals, system access rights, and SLAs.
• Responsible for managing static data maintenance in the trading system.
• Assist the Head of Treasury Operations to ensure smooth operational delivery in TPC across all products within agreed SLAs, KRIs and / or KPIs.
• Assist the Head of Treasury Operations to drive continuous improvement to attain operational efficiency, resource optimization and cost effectiveness.
• Provide oversight of outsourced activities to ensure completion of contract renewal and performance review updates are meeting KPIs and agreed service levels.

• Support business and Operations projects and initiatives to increase income generation or improve operational efficiency.
• Participate in system enhancements including UAT to achieve optimum productivity.
• Manage tracking and closure of project and change deliverables.
• Review and digitalize / streamline internal work processes to reduce manual efforts.
• Establish good interpersonal relationships with the various stakeholders.
• Create and engage in a collaborative working relationship with various desks across Treasury department.
• Manage stakeholders’ expectations by offering the appropriate support and / or solution.
• Facilitate the completion of Operational Manual and Functional Manual, and grant follow up of procedures that need to be revised, amended or validated in the manual(s).

Compliance / Operational Risk Management

• Comply with all regulations, policies and standards, contributing to an effective risk culture.
• Provide support for any regulatory, audit, and BCP requirements.
• Maintain RHBSG internal control standards, including the timely completion of KCT, KRI, RCSA, other operational risk reports, review audit reports, compliance reviews and quality assurance (QA) controls and take appropriate action regarding any significant exceptions.
• Understand the requirements of MAS guidelines so as to ensure adoption and compliance in BAU processing.
• Identify any operational and settlement risks in the current workflows and ensure controls are in place to mitigate the risk gaps.
• Perform application / system administration functions and / or review to ensure compliance with Group IT Security Policy and Guidelines.

Leadership

• Encourage active discussions and collaboration within the team so that they will be energized, engaged and motivated to achieve the department’s goal of being an inspired workforce.
• Encourage staff to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
• Identify staff for coaching and mentoring so as to improve the level of technical competency in the team. To identify potential leaders for grooming and nurturing which is in line with Group’s direction of building high performance culture.
• Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
• Motivate the team to achieve high standards and consistently work towards meeting or exceeding commitments.

As a Software engineer, the candidate will support software development for an automatic disassembly. The candidate will assist in

• Understanding current approaches to product disassembly and instruction generation (using python)
• Supports developing and leveraging existing AI/ML algorithms for text, image, video data from limited documents to generate disassembly instructions.
• Coding program approaches and disassembly frameworks for different use cases.
• Develop an API for disassembly instruction generation and translation to OGS (operator guidance system) and robotic disassembly framework.
• Document findings, methodologies, and outcomes, contributing to internal reports and potential patent applications.
• Engage in team meetings and contribute to brainstorming sessions aimed at driving project success.
• Closely communicate with other teams and presentation slides

As the PR & Communication Manager, you contribute to added customer value, a strong brand and increased fashion perception by managing and leading the PR & Communications team in accordance with H&M values, standards & policies. Working towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work, you are responsible for implementing global strategies while ensuring a strong strategic foundation for the Region’s PR & Communications activities. Being an exceptional leader, you collaborate closely with the other teams in Customer Activation to be able to find synergies and maximize the effect of our earned communication.

You have a strong brand building focus and are insight and data driven, with proven ability to drive results and work towards goals. With your passion for PR & Communications, you are an excellent relationship builder, and you find innovative ways to engage our customers and stakeholders, empowering strong collaboration between channels & teams to become more customer focused. You manage your teams through an insight driven approach, customer and brand focused mindset, bringing others onboard through an inspiring, clear, inclusive, ambitious and pragmatic approach.

Key responsibilities

• You are responsible in supporting the team on executing the regional communication plan based on insights from each individual market and with H&M’s customer and brand in focus, setting goals, priorities and strategies to meet the global and regional overall objectives, ensuring relevance and effective brand building in the short and long term.
• Build, strengthen and protect the H&M brand with trustworthy communication, focusing on proactive Media Relation activities and reactive Crisis Management when needed.
• Drive global strategies with regional adaptations to ensure relevance and effective brand building to elevate the brand whilst optimizing results.
• You are responsible for leading complex projects ranging from region to sales market level, supporting teams in a cross collaboration, keeping a balanced workload, consistently improving processes and delivering on brand excellence.
• Securing a strong regional internal communication plan that can work effectively on sales market level with few adaptations.

• Act as an all-around gatekeeper and strategically manage the leader’s time through effective professional and personal scheduling with respect to priorities, goals, and objectives.
• Coordinate complex scheduling and prepare for all types of meetings, including executive team meetings, board meetings, C-level meetings, and client meetings.
• Be present at and take notes for all meetings for the leader
• Assist to prepare presentation decks as needed
• Help execute a varying range of projects. Create well-organized project timelines & reporting that would keep crucial projects on track for completion by the target deadline date. Think of this as an opportunity to truly own a project from start to finish and highlight your impeccable project management skills.
• Work cross-functionally with internal & external stakeholders for any events and be ready to think on your toes when issues or event emergencies arise.
• Assist with miscellaneous special projects or duties as needed.
• Assist with administrative matters including but not limited to the preparation of documents, leave and expense reports, invoice processing and tracking of payments.
• Prepare, draft, proofread and execute accurate business correspondence using good communication skills.
• Monitor inbox, streamline e-mail communications, and keep your Executive’s inbox organized in a way that works best for productivity.
• Manage all business travel in an appropriate seamless manner.

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.​
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Key Responsibilities:​

• Analyze and follow up store’s KPIs​
• Deliver great customer experience​
• Maximize conversion & customer service​
• Ensure store meets H&M standards​
• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team 

This role should be filled by a highly driven, passionate and knowledgeable Operations Performance Analyst. Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role! 

Responsibilities:

• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
• Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
• Work with both internal and external partners to optimize overall operation through process development
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
• Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
• Presenting analytical findings to senior stakeholders
• Be the point of contact between operations and BI to organise and streamline requests
• Applying your expertise to design and implement new metrics across the business
• Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

Summary

The Senior Sales Manager reporting to Director of Sales is responsible for identifying, developing and managing accounts within specific segments and develop new accounts or business opportunities within corporate travel industry/leisure generating and maximizing business potential of designated portfolio through daily sales activities.

The Senior Sales Manager will assist the Director of Sales to accelerate corporate, or Leisure client base by expanding the hotel’s business through executing the developed strategic plans to drive measurable and incremental sales revenue meeting revenue targets set within Mondrian. This position requires an excellent communication skill, both written and verbal and to have a proactive and growth mind-set to work towards a successful hotel sales strategy.

Business Development

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts.
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases.
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
• Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
• When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas. 
• Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients
• Meets deadlines for assigned tasks
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Maintains punctuality and good timekeeping and appearance
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of timesheets, Rota’s, holiday schedules, in line with business needs, as and when required
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings.

• Take ownership of daily sales activities and maximize the productivity by following a system of weekly and monthly action plans

  Other duties assigned by the Director of Sales when required from time to time

• Assist in greeting and seating guests.
• Perform the task of maximize sales opportunities through knowledge of product and suggestions. 
• Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
• Assist in supervising the team in providing quality and cousu main service to the guests.
• Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
• Serve food and beverage to guests in the restaurant/banquet area.
• Assist with the set up of the outlet/ banquet area
• Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
• Promote the restaurant’s specialties and serve in accordance to the established standards.
• Ensure that the working areas are well maintained.
• Be helpful towards guests that need assistance.
• Clean and prepare tables for inflow of guests.
• Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Coach and train team to deliver consistent service
• Perform all tasks to Sofitel Brand standards.
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Assistant Reservations Manager
• Be well versed in Resavison and Vouch
• Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all daily tasks is completed diligently
• Take note of the reservation status to sell available rooms.
• To be well informed in all F&B Promotions
• Taking In Room Dining Orders and actively upselling and cross-selling
• Taking restaurant reservations and all other enquiries via phone or emails
• Monitor delivery of promises and orders that come through Vouch and HotSos
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.

• Ensuring guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
• Ensuring appropriate hiring, training, motivating, coaching, and developing of department’s team members.
• Responsible for ensuring the smooth daily operation of the Food and Beverage Department.
• Develop and administer the F&B budget, action plan and promotional activities of the department to stimulate sales and profit while controlling operating expenses.
• Surveying, reviewing and analyzing competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.  
• Evaluating changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
• Attend and actively participate in weekly Head of Department meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Manage the service of food and beverage within the restaurant, café, bar, and in room dining.
• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant, bar, room service and conference areas.
• Regular liaison with the Engineering Department ensuring that maintenance requests are completed quickly focusing on guest needs as a priority.
• Coordinate between Conference and Events, Food & Beverage and Front Office to ensure that preparations for conference events involving Front Office/ Housekeeping have been made.
• Assist in the preparation monthly restaurant, bar, and cafe reports, commenting on key performance indicators and action taken to keep on target.
• Management and guidance of outlet staff under control, namely Managers, Food & Beverage Supervisors/ Team Leaders and Food and Beverage Attendants.
• Prepare weekly and monthly forecasts for restaurant, bar room service and cafe areas.
• Be knowledgeable of and operate within appropriate outlets and hotel liquor licensing guidelines and House Management Policies.
• Any other duties as assigned.

• Drive VAS revenue and goals by working with market and regional Product teams, Sales teams, and other relevant cross-functional teams and stakeholders,

• Develop and execute VAS strategies to accelerate the growth of VAS in the cluster,

• Support pre- and post-sales engagements including but not limited to evaluating potential opportunities, creating client pipeline, and executing against sales plans,

• Execute activities throughout the sales cycle such as sales pitch, product demos/webinars, commercial offer, contracting, optimization, and audit management,

• Support the launch of new product initiatives, product enhancements, and acceleration plans,

• Assess the feasibility of rolling out new products and solutions into the cluster, understand and provide local market requirements that will influence the global product roadmap, and develop go-to-market and commercialization plans,

• Engage with clients during & post the sales journey to pitch, negotiate commercials and showcase value from usage

• Provide regular reporting and analysis to senior management.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

Reporting to the Customer Relations Manager, your primary responsibility will be to manage and oversee the Cashiers and Checkout Team Leaders to ensure efficient, reliable, and secure payment transactions. You will play a crucial role in providing excellent customer service and ensuring that customers have a smooth, safe and enjoyable payment process and leave our store satisfied with their shopping experience.

Your assignment

• Lead and manage a team of Cashiers including performance management, training and development, succession planning and recruitment of new co-workers.
• Ensure operational excellence by efficiently resourcing the checkouts and maintaining a smooth and seamless customer flow to optimize customer satisfaction.
• Manage payment transactions and the cash office with a strong focus on reliability and safety to ensure secure handling of financial transactions.
• Handle customer queries, complaints, and service recovery professionally and promptly
• Analyze customer and financial key performance indicators to identify areas for improvement.
• Collaborate with internal and external partners to create a safe and efficient working environment.

Your profile

• Minimum of 5 years of experience in a leadership role within a fast-paced retail environment.
• Proven track record of leading teams and fostering team camaraderie.
• Customer-centric approach with strong problem-solving and analytical skills.
• Ability to handle stressful situations and deliver results under pressure.
• Excellent communication and interpersonal skills.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazingly well-rounded Senior CorpSec Executive to help quickly grow our business in Singapore. You will be forward-thinking, with a desire to work in a progressive, tech-assisted environment.

You must be able to prioritise your tasks and work comfortably under pressure.

Position Duties

The successful candidate will report to the Portfolio Team Manager and the Corporate Secretary Managers. You will be involved in the full-spectrum of corporate secretarial work. This includes:

• Incorporating new companies (private limited, sole proprietorship etc.)
• Transferring corporate secretary appointments for existing companies
• Preparation and drafting of statutory documents (e.g. AGM, EGM, Board Resolution, etc.)
• Other corporate or ad-hoc administrative duties as assigned by the Manager(s)
• Maintaining minutes books and updating records in registers
• Monitoring statutory deadlines

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 21 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Join our team as a Network Engineer and play a crucial role in ensuring seamless technical operations. Here's what you'll be responsible for:

• Providing technical documentation support to Project & Solutions Teams, facilitating smooth handovers and maintaining accurate system documentation for our Maintenance support team.
• Collaborating with back-line support and vendor resources to diagnose and resolve technical issues promptly, ensuring minimal disruption to operations.
• Delivering post-sales installation and technical support directly to customers, guaranteeing efficient and effective network performance.
• Designing, installing, configuring, and maintaining our network and security infrastructure, including core switches, routers, and firewalls, to uphold the highest standards of reliability and security.
• Contributing to the planning, design, research, and installation of new or upgraded network hardware and software, driving innovation and efficiency.
• Demonstrating proficiency with Aruba switches and wireless technologies, as well as Cisco routers, firewalls, and switches, to optimize our network architecture.
• Utilizing strong troubleshooting skills to identify and resolve problems swiftly, providing effective workarounds and recommendations to maintain operational continuity.

Our ideal candidate will possess:

• At least ITE/Diploma/Advanced/Higher/Graduate Diploma/BEng/BSc in Engineering, Computer Science, Telecommunication, or a related field, showcasing dedication to technical excellence.
• A minimum of 1-3 years of experience in configuring and administering routers and switches, with a solid understanding of network systems, architecture, routing, switching, firewall, and security.
• Strong interpersonal and communication skills, enabling effective collaboration and interaction with stakeholders at all levels.
• Candidates with CCNA, CCNP, and Aruba product certifications will have an added advantage, demonstrating a commitment to continuous learning and expertise in leading technologies