Process Engineer / Senior Engineer (Backend) is responsible for development and establishment of production process.

Key Responsibilities

• Review and accept machine buyoff, setup pilot line process and transfer from pilot line to production line.
• Establish, review and update specifications, workflow, quality and safety related documentation for production line.
• Troubleshoot process issue and improve process capabilities, yield and cycle time from customer NPI stage to LVM/HVM stage.
• Process sustaining and control through SPC and periodic defect Pareto Analysis.
• Lead and drive SPC control towards zero defects. Review and update FMEA, Control plan OCAP with cross-functional teams.
• Coordinate and liaise with vendor/suppliers on process issue or quality issue.
• Support customer NPI activities and internal engineering activities.
• New material, process & machine development and qualification.
• Handle and manage customer audits and 8D reports.
• Provide disposition for engineering and production lots.
• Conduct process characterization and qualification to establish process baseline.

Requirement

• Minimum bachelor’s degree in Materials Science, Microelectronics, Mechanical Engineering or relevant disciplines
• Minimum 3 years hands-on experience in backend process such as Laser Marking, Tape and Reel, and Package Sawing
• Experience working in Wafer-level Fanout packaging production line or LCD/FPD production line preferred
• Knowledge in process engineering, process control engineering and yield enhancement
• Experience in SPC, DOE, FEMA, and 8D reports

Senior Customer Service Specialist is responsible for excellent customer service experience. This role will have frequent interactions with internal stakeholders such as Account Management team and the Operational team (factory) within the organization.

Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12months rolling forecast back to customer
• Work with internal teams and customer on the customer order planning and execution by:

1. Provide visibility for incoming wafers.
2. Provide instruction to execute orders and coordinate the priorities of orders.
3. Provide WIP status, ship-out plan and finished good information to customers.
4. Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirement.

• Maintain pricing and sales order creation for billing and shipment.
• Brief internal team on changes in flow / process / customer requirements after understanding customers' specs.
• Co-ordinate any customer returned materials and work with the relevant department on material disposition.
• Attend to customer enquiries and complaints.
• Work with IT to develop reports as per customer’s requirement and maintain the quality of these reports.
• Host Customer Visits and Quarterly Business Review meetings
• Perform any other tasks relevant to support Customer’s requirements.
• Perform any other duties assigned by Supervisor or Manager from time to time.

Requirement

• Minimum Degree in Engineering, Business Administration, Marketing Management or similar discipline.
• Minimum 3 years of work experience in semiconductor industry or OSAT environment
• Strong communication skills to be able to bridge between and coordinate with customer and internal engineering, logistics, sales and planning team.
• Possess strong analyzing, problem solving, communication and interpersonal skills.
• Ability to work under pressure in a very dynamic environment.

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.(This role is for Singapore Nationals or PR holders only)

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf #hrforce

Aethir is the leading DePIN, Enterprise-grade, AI-focused GPU-as-a-Service provider in the market. Leveraging a highly distributed cloud computing infrastructure allows GPU providers to serve AI and gaming customers at scale.

Aethir aims to serve enterprise AI clients who need the world’s most powerful AI chips at scale, and also to support hundreds of thousands of cloud gaming players with best-in-class experiences around the world. All of this is accomplished with a decentralized architecture, bringing the GPU cloud to the community and making computing accessible for all.

We are seeking a HR & Finance Admin to join our team. In this role, you will be responsible for supporting both the HR and Finance departments in various administrative tasks. This is a great opportunity for someone who is detail-oriented, organized, and looking to gain experience in both HR and Finance functions.

Responsibilities

Expense Reimbursements:

• Manage and process employee expense reimbursements in a timely manner.
• Ensure expense reimbursements are accurately consolidated and included in payroll.
• Ensure reimbursements are reflected in month-end financial reports and statements.

Financial Reporting:

• Assist in preparing financial reports and statements, ensuring accuracy and completeness.
• Collaborate with the finance team to support financial planning and analysis activities.

Accounts Payable & Receivable:

• Process invoices and manage accounts payable tasks, ensuring timely payments to vendors.
• Handle accounts receivable tasks, including invoicing clients and following up on outstanding payments.

Office Administration:

• Address and resolve office administrative issues promptly and efficiently.
• Perform other administrative tasks as needed to support the smooth operation of the office.

• Proven experience in HR and finance administration, ideally within a startup environment.
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously.
• High attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with payroll processing and financial reporting software.
• Project management experience is advantageous.
• Reliable, independent, and proactive problem-solver.
• Ability to maintain confidentiality and handle sensitive information with discretion.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

About Twine

We're a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. With over half a million registered freelancers and a growing roster of 35,000+ companies, we've become the comprehensive solution for freelancing.

Our Mission

At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That's where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they're businesses or individual freelancers, to thrive in their creative endeavours.

About the Role

We are seeking freelance 3D artist for a company that provides high quality 2D & 3D animation, motion graphics and visual effects services. As an Interactive 3D Artist, you will be responsible for creating assets for real-time and visual experiences, developing 3D assets, collaborating with the team on asset consistency, maintaining high-quality assets for real-time rendering, and troubleshooting asset problems. You will also be involved in assisting senior artists, research and development, and experimentation with various software and workflows.

The ideal candidate should possess,

• Excellent oral and written communication skills
• Strong problem-solving abilities
• Good time management and multitasking skills
• Capacity to work independently and as part of a team, responsibility, proactive nature
• Willingness to learn about motion graphics/animation/VFX pipeline
• Strong organizational skills, and attention to detail.

• Position : Service Sales Engineer | BMS/HVAC/ACMV | Up to $5500 + VB
• Working hours : Monday to Friday | 8.30am to 5.30pm
• Location: Office in Boon Lay-Islandwide
• Salary (commensurate with experience) : Up to $5500 (Up to $4500 Basic + $1000 Transport allowance) + AWS + Minimum 2 months Variable Bonus (max up to 5 MONTHS BONUS) + 16 days Annual Leaves + Comprehensive medical Benefits
• Duration : Permanent
• Industry : Refrigerating, Air-conditioning & Ventilation Machinery - MNC

Main responsibilities :

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Other relevant duties as assigned

Requirement:

• Diploma/Degree in Mechanical/ Electrical engineering or its equivalent
• 1-2 years in Engineering sales, experience in HVAC industry will be a plus
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Participate in business development meetings focused on identifying specific markets, clients, and project prospects.
• Lead project teams, providing design and technical expertise in architectural matters, while developing conceptual designs for architecture and master plans, generating Schematic Design & Design Development packages, and enhancing designs in coordination with Schematic design.
• Execute Design Development on both new and ongoing projects, collaborating with subconsultants for Schematic Design & Design Development packages, and coordinating designs including plans and elevations with project and submission architects.
• Conduct feasibility studies, present design proposals, and create collateral materials for business development purposes.
• Provide guidance to team members for optimized design solutions meeting clients' needs and communicate project-relevant matters with clients.
• Negotiate design requirements and construction progress with contractors and supervise on-site progress to ensure adherence to design plans and resolve arising issues.
• Collaborate with engineers and surveyors to ensure compliance with necessary standards and manage and/or oversee the design of 3 - 4 projects simultaneously.
• Potentially assume roles of Project Director (PD) or Project Lead (PL), involving responsibilities such as project profit and loss (P&L) management and resource planning.

• Master’s degree in architecture.
• At least 6 years of relevant work experience; candidates with prior exposure to healthcare projects are preferred.
• Registered Architect under Singapore Board of Architects (BOA).

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey & Japan. We develop sports analytics products that are data-driven, portable and easy-to-use to empower athletes at all skill levels to analyse and improve their performance. From Major League Baseball star pitchers to Golf tour players, athletes use Rapsodo technology to up their game across the world. Trusted by coaches and players from youths to professionals, Rapsodo provides real-time insights for all-time performance.

We are innovative, focused, and rapidly growing. We are continuously looking for team players who will stop at nothing to deliver state-of-the-art solutions as part of Team Rapsodo.

Key Responsibilities:

·       Work with an engineering team on a range of sports product research, design and development

·       Assist in developing and maintaining Python console and GUI applications for 3D rendering tools

·       Assist to develop tools, test cases and programs to automate process during various stages of product life cycle.

·       Develop automated synthetic data generation pipeline using Blender and Python for training of deep learning model

·       Help conduct in-office and field experiments to evaluate performance of algorithm in real-life settings.

·       Work with Senior Engineers to explore better image processing algorithms to solve problems.

·        Perform data analytics.

·       Build pipelines for automated data analytics.

·       Pursuing Bachelors or Masters in Computer Science, Software Engineering, AI, or related fields.

·       Good communication and organizational skills.

·       Critical thinking skills with a detail-oriented mindset.

·       Insight into the quality issues in the product life cycle is a plus

·       A pro-active, organized & meticulous person who is able to work independently in a fast-paced environment.

·       Knowledge in deep learning, convolutional neural networks (CNN) and image processing.

·       Strong aptitude to learn and contribute.

·       Understanding of QA, with knowledge in designing and executing tests, and reproducing bugs, a plus.

·       Programming skills and experience in Python.

·       Experience in software and product testing.

Equipment Engineer is responsible for the installation, troubleshooting and maintenance of production equipment.

Candidates with Semiconductor, LCD industrial automation industries or smart factory experience are encouraged to apply for this position.

Responsibilities

• Initiate meeting within the team or with cross functional counterparts to resolve complex integration issues and chronic hardware issues.
• Manage and plan new equipment start-up to support production, from facilities hook-up, vendor startup, to acceptance of equipment for production.
• Establish Preventive Maintenance (PM) plans for all equipment taking into account safety and optimize PM for quality, cost, and productivity. Including spare review, planning, budgeting and tracking.
• Establish and document work process and conduct self-audit to ensure specifications meet company Quality Standard requirements
• Possess knowledge on SPC, DOE, FDC, ECMS and all the statistical analysis tools to help optimizing equipment robustness.
• Familiar and follow up on SPSR, MRB, 8D, TECN, ECN ISO9001/QS9000/TQM documentation for closure of issues / setup system.

Requirement

• Minimum bachelor's degree in Electrical / Mechanical / Mechatronics Engineering or similar discipline
• Minimum 3 years of hands-on experience equipment maintenance or troubleshooting of high precision equipment such as Die PNP machine
• Experience in Wafer-level Fanout /WLCSP packaging preferred
• Relevant equipment engineering experience within a semiconductor/LCD manufacutring environment preferred

1.⁠ ⁠Project Design and Implementation

- Design and develop logistics systems, processes, and workflows.

- Create detailed project plans, including timelines, budgets, and resource requirements.

- Oversee the implementation of logistics projects, ensuring adherence to project plans and specifications.

2.⁠ ⁠Process Optimization

- Analyze current logistics operations to identify inefficiencies and areas for improvement.

- Develop and implement strategies to optimize transportation, warehousing, and distribution processes.

- Utilize Lean, Six Sigma, or other process improvement methodologies to enhance logistics performance.

3.⁠ ⁠Data Analysis and Reporting

- Collect and analyze data related to logistics operations and performance metrics.

- Generate reports to provide insights and support decision-making.

- Develop and maintain dashboards to monitor key performance indicators (KPIs).

4.⁠ ⁠Technical Support and Troubleshooting

- Provide technical expertise and support to logistics teams.

- Troubleshoot and resolve issues related to logistics systems and processes.

- Collaborate with IT and other departments to ensure the smooth functioning of logistics technologies.

5.⁠ ⁠Stakeholder Collaboration

- Work closely with suppliers, vendors, and internal departments to coordinate logistics activities.

- Communicate project updates and changes to stakeholders effectively.

- Foster strong relationships with all stakeholders to facilitate smooth project execution.

6.⁠ ⁠Compliance and Risk Management

- Ensure logistics operations comply with all relevant regulations, standards, and company policies.

- Identify potential risks and develop mitigation strategies.

- Conduct regular audits and assessments to ensure ongoing compliance and risk management.

7.⁠ ⁠Continuous Improvement

- Stay updated on industry trends and advancements in logistics and supply chain technologies.

- Implement innovative solutions to enhance logistics operations.

- Promote a culture of continuous improvement within the logistics team.

• Position : Delivery Driver cum Warehouse -Van
• Location : Islands wide- Office in Toa Payoh
• Working hours : 5 days Monday-Friday , 8.30am-6.00pm
• Salary (commensurate with experience) : Up to $2700 basic + Overtime + Bonus
• Duration : Permanent
• Industry : Safety equipment supplier

Responsibilities:

• Review orders, verify and load goods then deliver goods to customers in a safe, timely manner
• Plan delivery routes
• Get customers to acknowledge receipt by signing on the DO documents
• Collect payments
• Update status in CDMS app upon completion of delivery
• Collect items from suppliers; verify item and quantity
• Maintain daily delivery / collection log

Requirements:

• Minimum Primary education
• Class 3 driving license
• Familiar with Singapore roads or use of GPS
• Willing to work overtime on weekdays and weekends when required
• Able to carry heavy things
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• Position : Delivery Driver cum Warehouse Assistant
• Location : Near Tai Seng MRT
• Working hours : Monday - Friday 8.30am to 6:00pm
• Salary (commensurate with experience) : Up to $3000 + Variable Bonus (1-3month bonus) + 14 Days Annual Leave + Overtime
• Duration : Permanent
• Industry :Luxury Furniture

Main Responsibilities:

• Perform accurate and on-time delivery to the customers.
• Ensure items are delivered and installed in a professional manner.
• Ensure professional communications and feedback for any delivery issues.
• Collect payment (when necessary) from customers and ensure accurate recording of delivery orders.
• Warehouse duties such as unloading goods from containers, sorting, packing, loading goods to trucks.
• Warehouse maintenance to ensure that goods are tidy and well accounted for.
• Showroom duties such as wrapping and protection of sold items for delivery to customers, unpacking and installation of new items for display.
• Any ad hoc duties assigned.

Requirements:

• Able to manage weight of at least 25 kg.
• Ability to perform simple furniture installation - rest will be trained on the job.
• Have Class 3 license , but not a must
• ALL WELCOME!!

Email to [email protected]

Do visit Search Personnel Pte Ltd for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.

Responsibilities:

· Manage, configure, and upgrade a diverse range of security technologies.

· Respond to fault alerts and customer escalations for managed security technologies.

· Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.

· Escalate incidents and problems within SLA to internal technical teams or external product vendors.

· Prepare and submit incident reports for high-severity incidents.

· Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.

· Perform regular configuration backups on managed security products.

· Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.

· Create and update technical documentation on managed security technologies.

· Generate monthly reports according to service scope requirements.

· Adhere to organizational and project security policies, procedures, and best practices.

· Serve as the primary point of contact to assist and advise clients on ICT security-related matters.

· Lead and support customers in security incident response and resolution.

· Demonstrate strong teamwork and leadership qualities.

· Maintain a customer-focused approach with excellent interpersonal skills.

· Bachelor’s degree / Polytechnic Diploma in Cyber Security, Computer Science, Information Technology, or Information Systems.

· Minimum of 5 years’ experience in IT infrastructure operation and/or support.

· Strong fundamental knowledge of IP networking (e.g., TCP/IP, routing) and operating systems (e.g., Windows, Linux).

· Excellent critical thinking and problem-solving skills with a passion for information security.

· Fluent in both written and spoken English, with strong interpersonal skills.

1.⁠ ⁠Project Planning and Management

- Develop and implement detailed project plans, including timelines, budgets, and resource allocation.

- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders.

- Monitor and report on project progress, identifying and addressing any issues or risks.

2.⁠ ⁠Logistics Coordination

- Oversee all aspects of logistics operations, including transportation, warehousing, and distribution.

- Ensure efficient and cost-effective flow of goods from suppliers to end customers.

- Optimize logistics processes to improve delivery times, reduce costs, and enhance service quality.

3.⁠ ⁠Team Leadership

- Lead and mentor project team members, providing guidance and support to achieve project objectives.

- Foster a collaborative and high-performance team environment.

- Conduct performance evaluations and identify development opportunities for team members.

4.⁠ ⁠Stakeholder Communication

- Serve as the primary point of contact for project stakeholders, including clients, suppliers, and internal departments.

- Facilitate regular communication and updates to ensure alignment and address any concerns.

- Prepare and present project status reports to senior management.

5.⁠ ⁠Budget and Resource Management

- Develop and manage project budgets, ensuring financial targets are met.

- Allocate resources effectively to maximize productivity and meet project deadlines.

- Negotiate contracts with suppliers and service providers to secure favorable terms.

6.⁠ ⁠Risk Management

- Identify potential risks and develop mitigation strategies to minimize impact on project outcomes.

- Ensure compliance with all relevant regulations, standards, and company policies.

- Conduct post-project evaluations to identify areas for improvement and implement lessons learned.

7.⁠ ⁠Technology and Innovation

- Stay updated on industry trends and advancements in logistics technology.

- Implement innovative solutions to enhance logistics operations and drive continuous improvement.

- Utilize data analytics to monitor performance metrics and make data-driven decisions.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

VCA Managed Services (VMS) is a critical component of our VCA strategy, providing our clients with the execution muscle they require to enhance performance and increase profitability.  VMS brings the ‘best of Visa’ to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs).  As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, VMS helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.

What a VMS Manager, VCA does at Visa:

Reporting into the Head of Visa Consulting and Analytics – Singapore and Malaysia.  The Manager will provide end to end enablement support for Singapore and Malaysia managed services projects focused on helping our clients drive value from their Visa product portfolios. You will play a key role in scaling VMS services and develop go-to-market plans in collaboration with subject matter experts from around the organization. To succeed in this role you will need to excel in project management and managing internal and external stakeholders and fostering cross-functional collaboration.

Key Responsibilities include:

• Able to shape initial proposed solution for complicated opportunities.
• Able to lead the delivery of a small project or a team in a complicated project with support from internal resources and external vendors.
• Defining the scope, understanding clients’ objectives, framing the problem or opportunity.
• Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information.
• Synthesizing analysis to determine gaps, issues, opportunities.
• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions.
• Integrating VMS team members into client teams and connecting team members to the broader Visa team

Why this is important to Visa

VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies.  Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.  Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programs, to implementation of new capabilities or Visa products, to building new digital customer journeys.  VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.

What we seek to accomplish together:

Scrum Masters are lead-from-the-front technology and agile delivery experts who are deeply dedicated to a project. They partner with clients to translate requirements into actionable user stories and lead multi-functional development teams to shepherd those stories into working products on time and on budget. 

What You'll Do 

• Define and work within an agile project governance framework (e.g. establish team cadence, facilitate Scrum events, manage dependencies, issues and risks) 
• Partner with the Product Owner to define the product roadmap, owning the structure and content of the product backlog including user stories that effectively communicate stakeholder requirements and that are easily consumed by software development teams 
• Be the functional and subject matter authority for the solution and act as the liaison between product, technology, business and governance teams 
• Drive delivery across multiple domains, e.g. define and validate the technical approach, strategy and deliverables with technical leads; lead quality engineers/testers in the execution of test plans and verification of sprint feature releases; facilitate UAT and business acceptance.

To apply revenue management principles for revenue optimization for the hotel

Able to track and monitor all revenue sources and analyse in detail the key performance indicators in order to be able to make recommendations on rates and revenue opportunities.

To be able to provide the hotel with short term and long term strategic day markers based on events and any climate changes.

Able to prepare budgets & forecast accurately.

Good understanding of market benchmarking and rate parity indicators.

As Merchandising Lead Digital (Menswear & Lifestyle) - SEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market. It is of great importance create strong buy from operational teams in which will help to implement and execute regional strategy.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities by being up to date with regional assortment and demand & inventory strategy.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible to share information towards the digital team regarding availability, activation plan and deal structure to support excellent execution on site.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with regional merchandising manager and e-commerce lead; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

JOB DESCRIPTION​

Your role as a Department Manager is to put the customer & colleagues at the center of everything you do. You need to ensure the highest possible level of customer service and ensure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store by leading with clear actions, as well as follow up on the results. You ensure you have a great team and support their development, trainings, performance and talent pipeline. Our business is your business, so when you grow, we grow.​

Key Responsibilities​

• You lead with a vision to secure the best experience for all our colleagues and customers. ​

• You analyse and follow up on Sales & Profit KPI's for your department. ​

• You support recruitment and ensures growth of team​

• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training. ​

• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety. 

Your Career

As a Systems Engineer you provide technical expertise and guidance in your customer’s zero trust journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leadership in on-prem, cloud, and security services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

Curiosity is core to the SE role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions 

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Planning and building compelling technical and business-focused solutions which drive adoption and growth after the initial sale and across the portfolio

• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops

• Orchestrating supporting resources to ensure a one-team approach that demonstrates a cohesive strategy

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiate our leadership 

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to customer success while actively participating within the SE community and at industry events

About This Role

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall  eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features & inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and  in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing  eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Loyalty, Pricing,  OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant  functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.  

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work. 

Throughout your tenure, you will demonstrate the following competencies: 

• Relationship Building: Develop  effective long-term professional interactions with customers based on trust working toward the best interest of those involved  providing positive results. 
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages 
• Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future 
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action. 
• Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy. 
• Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions 
• Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation. 
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships 
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area. 

As a Digital Manager at our media agency, you will be at the forefront of client engagement, leading conversations and crafting comprehensive digital strategies that span from upper-funnel brand awareness to bottom-funnel lead generation. Your role will encompass overseeing strategy implementation and providing guidance to our planning team, ensuring seamless execution aligned with client objectives. Your expertise will be pivotal in driving tangible results for our clients across all stages of the marketing funnel.

Key Responsibilities & Expectations of a Digital Manager/ Senior Digital Manager:

1. Client Engagement and Strategic Planning:
   • Lead client discussions on digital, consumer & CRM journey, understanding their business goals, target audience, and competitive landscape.
   • Lead on day to day running of the account with clients & agency partners
   • Develop end-to-end digital strategies that encompass upper-funnel awareness and consideration activities through to bottom-funnel lead generation and conversion.
   • Act as a strategic partner to clients, offering insights and recommendations to optimize digital performance and achieve desired outcomes.
   • Support the Associate Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship).
   • Drive relationships at the appropriate levels of our client organizations.
2. Multi-Funnel Digital Strategy Development:
   • Craft tailored digital strategies for each stage of the marketing funnel, utilizing a mix of channels such as social media, search, display, programmatic, 3rd party publishers/platforms etc.
   • Help provide communication solutions that consider all potential appropriate routes, e.g. with a focus on performance media – paid search, programmatic, digital, social etc
   • Creates strategies and makes in-depth recommendations based on strong grasp of analytics, marketing & research concepts.
   • Recommendation to client to develop compelling creative assets and messaging that resonate with target audiences at each funnel stage.
   • Implement lead generation tactics and conversion optimization strategies to drive qualified leads, maximize conversion rates, lower CPL/CPA etc with planner and performance specialist.
3. Implementation Oversight:
   • Oversee the execution of digital campaigns, ensuring they are implemented effectively and aligned with strategic objectives.
   • Monitor campaign performance closely, analyzing key metrics and KPIs to identify optimization opportunities and drive continuous improvement with planner and performance specialist.
   • Manages the daily work flow of all client campaigns, and working with various internal and external stakeholders, including creative agencies and media owners to deliver campaign objectives and ensure seamless campaign execution across all channels and touchpoints.
4. Team Leadership and Mentorship:
   • Provide leadership and guidance to the planning team, empowering them to excel in digital strategy development and execution.
   • Foster a collaborative team environment, encouraging creativity, innovation, and knowledge sharing.
   • Conduct training sessions to enhance the team's digital expertise and keep them updated on industry trends and best practices.
   • Able to organise and delegate, sensitive to needs & problems of reporting staff – works across buying and planning issues.
5. Performance Analysis and Reporting:
   • Develop comprehensive performance reports, analyzing campaign effectiveness and ROI across all funnel stages.
   • Present findings to clients in a clear, compelling manner, providing actionable insights and recommendations for optimization and future strategy.
   • Stay informed about industry trends, emerging technologies, and best practices in digital marketing, incorporating new insights into strategy development and implementation.

About the job

Reporting to the Logistics manager, you play a significant role in IKEA Tampines supply quality, health and safety standards in the goods flow process and customer delivery processes. You will contribute to positioning the IKEA Tampines In-store logistics department as a responsible partner in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.

Your assignment

• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus.
• Secure implementation of the Supply Quality “Detect-Correct-Report” way of working in all parts of logistics operation with a zero-tolerance approach towards non-compliant goods meeting the customer.
• Work together with internal stakeholders, supply chain partners and external service providers, with regards to quality, safety, and health related topics.
• Be the ambassador for the highest possible quality perception for visitors, customers by correct execution of the goods flow processes, keeping customer-perceived availability in focus
• Ensure warehouse racking, handling equipment and unit load inspections are conducted according to local legislations and IKEA requirements. Assess the goods flow processes in the area of health, safety and quality and share findings with the Logistics Manager.
• Collecting, reviewing and analysing data to ensure highest quality of incoming goods.
• Secure a competent goods flow team that can execute its assigned responsibilities related to health, safety and quality with confidence, through mandatory trainings and on boarding for new co-workers.
• Identify, and develop talents and successors in the goods flow team in the area of quality, safety and compliance.

Your profile

• At least 3-5 years of experience in a logistics and supply chain management
• Good knowledge in Safety, Quality and Sustainability.
• A passion for logistics and working in a fast-paced and constantly changing retail environment.
• Proven ability to deliver results while communicating effectively and developing people.
• Ability to work according to the needs of the business across rotating day and night shifts, weekends, and public holidays.

As a Learning & Development (L&D) intern in Bosch Training Centre (ASEAN), you will be supporting the operations and learning initiatives with the following tasks:

• Assist in the planning and coordination of resources for on-site trainings and workshops, including and not limited to, room setup, participant communication and vendor management.
• Design and develop materials for learning initiatives and programmes and support in the communications of these learning initiatives.
• Assist in the planning and event management of learning initiatives, including vendor management and communications.
• Ensure training expenses for on-site trainings and workshops are processed in a timely manner.
• Research and propose new, engaging and innovative learning activities, technologies and content to enhance our existing materials
• Depending on personal interest and comfort level, co-facilitate some of the on-site sessions.
• Support other HR and L&D projects whenever necessary.