Responsibilities:

• Develop new applications / sub-modules in accordance to the technical and system design specifications for the Business
• Maintain and enhance the existing modules / applications and implement the system changes based on the functional specifications given
• Propose and implement new methodology / framework / algorithm which will benefit the development processes as well as business goals
• Interact extensively with internal /external business users to understand business issues and challenges for Taxi business, translating the above into technical specifications for system design and development
• Provide guidance to staff / system developers on system development and design
• Lead and manage the assigned projects plus on-going support activities

Requirements:

• Bachelor Degree in Computer Science, Software Engineering, or equivalent discipline
• At least 8 years of Software Development with 2 years leadership experience
• Familiarity with Linux and Windows platforms, Java, C# and .NET
• Familiar with databases and application servers such as Oracle, PostgreSQL and JBoss
• Strong software engineering skills with a track record of delivering web applications and APIs
• Strong organizational skills,attention to detail and tenacityfor follow-through

Test Planning and Strategy:

• Define test strategies, plans, and processes tailored to project requirements.
• Analyze project requirements to identify potential risks and testing needs.
• Create and maintain detailed test plans, schedules, and resource allocation.

Team Leadership and Coordination:

• Lead and mentor a team of QA testers, providing guidance and support.
• Assign tasks, monitor progress, and ensure deadlines are met.
• Facilitate communication between QA, development, and project management teams.

Test Execution and Reporting:

• Oversee execution of functional, regression, integration, performance, and user acceptance tests.
• Ensure thorough documentation of test cases, results, and defects.
• Track and report on test progress, coverage, and results to stakeholders.

Quality Assurance:

• Identify, log, and track defects to closure, collaborating with developers for resolution.
• Ensure adherence to quality assurance best practices, standards, and procedures.
• Monitor and improve the effectiveness of testing processes and tools.

Stakeholder Collaboration:

• Work closely with product owners and developers to clarify requirements and ensure testability.
• Participate in project planning and risk assessment discussions.

Qualifications:

• Degree/Diploma in Computer Science, Software Engineering or equivalent from a recognized university
• Minimum 5 years of hands-on experience in involving software testing life cycle phases for medium to large-scale systems
• Experience in large scale projects testing and commissioning in the transport/traffic management domain (especially enterprise-wide Traffic Management System related) would be advantageous
• Strong in all aspects of system & software application testing in various test levels such as
• Component Testing, Integration Testing, System Testing and Acceptance Testing
• Experience in using JIRA, Xray, Confluence, Postman, Swagger, REST, JSON, and MS Excel
• Collaborate with various teams to facilitate the orderly execution of assigned tasks
• Written and verbal communication skills to successfully share the testing results and make recommendations
• Good communication skills, interpersonal skills, problem solving skills and analytical skills
• Willingness to learn new things with open mindse

As an Operations Lead, you will lead and support a variety of tasks, working closely with partners, leading teams, providing excellent customer service, and managing operational functions.

Key Responsibilities:

• Manage daily operations to ensure seamless workflow and adequate product supply
• Support internal and external teams to improve brand growth
• Lead kitchen crew when needed
• Every other adhoc operational duty as needed

Key Requirements:

• Independent and proactive
• Strong organisational skills with a positive attitude
• Physically fit
• Must be willing to learn to cook and learn the kitchen processes
• Valid Food Hygiene Certification
• Background in/Comfortable with e-commerce platforms is preferred, though not necessary
• Basic kitchen and cooking knowledge is preferred
• Proficiency in excel and data-capturing analysis

Candidates from other industries may participate in a career conversion and on-the-job training program. Successful candidates will be offered a full-time position with opportunities for career advancement. Career returners are encouraged to apply.

Food Preparation

· Prepare food according to the Company standard procedures.

· Assist in cooking and food preparation

· Prepare cold foods and raw foods, slice meat, and wash vegetable

· Stir and strain soups and sauces

· Butcher and clean fowl, fish, and poultry to prepare for cooking or serving

Kitchen Operation

· Ensure kitchen operations are carried smoothly and effectively

· Receive and store food supplies, equipment, and utensils in

refrigerators, cupboards, and other storage areas

· Responsible for inventory management to ensure sufficient stock for operation efficiency

Hygiene and Workplace Safety Management

· Ensure kitchen cleanliness, food hygiene and kitchen safety practices

People Management

· Lead team and problem solving

· Allocate work to junior kitchen cooks

Equipment Management

· Responsible for kitchen equipment maintenance

· Perform other reasonable job duties as requested by Superior

Administration

· Assist superior in administrative duties

Responsibilities:

• Develop and support middle-to-back-office capabilities for private market processes, including deal execution, transaction booking (e.g., capital calls, cash distributions, invoices), and valuations.
• Develop, implement, and manage Objectives and Key Results (OKRs) for the product team to ensure alignment with company goals, drive focus, and measure progress. Regularly review and adjust OKRs to reflect changing priorities and ensure successful achievement of key product milestones.
• Lead discovery sessions with stakeholders to understand business needs, challenges, and opportunities. Facilitate workshops and brainstorming sessions to gather detailed requirements and insights. Translate findings into actionable user stories.
• Lead discussions, analyze and conceptualize IT solutions that meet business needs. Validate solutions with engineering and architecture teams.
• Conduct data analysis to identify patterns and develop models to support business processes.
• Present IT solutions to business and IT stakeholders, explaining how they address business needs, challenges and opportunities.
• Prioritize features based on business goals and technical feasibility.
• Support the project team during execution. Re-engage business SMEs to revise requirements or accept alternative solutions as needed.
• Define test strategy, execute test cases, and provide clarifications during testing phases.
• Prepare training plans and user manuals, conduct user training, and support system adoption.
• Collaborate across Front, Middle, and Back Office, the extended Technology team, and industry partners.
• Lead Agile practices and coordinate scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews.
• Monitor and report on project progress, risks, and issues to senior management and stakeholders.
• Ensure project delivery remains on track and take corrective actions to address any deviations.

Requirement:

• Possess a degree in Finance, Information Technology, Computer Science, or a related field.
• Minimum 8 years of experience in technology business analysis or software development, with a focus on investment/banking applications.
• Experience overseeing complex IT projects, including system integrations and data migrations.
• Excellent interpersonal and communication skills, with strong ability to manage teams and senior business stakeholders.
• Strong analytical, critical thinking, and problem-solving skills.
• Team player with a growth mindset and the ability to work independently.
• Proven excellence in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High expertise in ETL processes, SQL, and APIs.
• Experience in data analysis, pattern recognition, and model development.
• Experience in Product Management and Agile Methodology, with a strong delivery focus.
• Good understanding of the investment business domain.
• Knowledge of financial applications, workflows, UI/UX, database design, and software engineering best practices.

• Oversee the Oracle database administration team, ensuring efficient management of all database operations.
• Manage the installation, configuration, and upgrading of Oracle databases and tools.
• Ensure the security and integrity of databases by implementing backup and recovery solutions.
• Monitor database performance and optimize SQL queries for better efficiency.
• Coordinate with development teams to assist in database design and support for application development.
• Troubleshoot and resolve complex database-related issues.
• Implement and maintain database patching, updates, and upgrades.
• Establish and enforce database standards, procedures, and best practices.
• Lead capacity planning and database scalability efforts.
• Provide mentorship and training to junior DBAs and support their development.

Requirement

• Minimum Bachelors Degree holder
• 10 years of working experience
• Must have good experience on Oracle database administration
• Must have lead experience.
• Experience in Oracle RAC, DG, Replication, Backup and Recovery, Performance Tunning, OEM
• Good Communications
• Able to multi task

Core Responsibilities:

• Curriculum planning and professional matters, providing inputs and perspectives, and mentoring teachers in areas of pedagogy, delivery and use of tools and resources
• Setting the direction for parent partnership, community engagement and talent management
• Management and optimization of centre resources e.g., rostering, inventory management, controllable expenses
• Implementation of specific centre programs, initiatives and events
• Handle centre administrative matters

Requirements:

• Degree/Diploma in Early Childhood
• Diploma in Pre-school Education-Leadership is an added advantage but is not compulsory
• Demonstrated knowledge in curriculum and teaching pedagogy

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is a renowned global real estate player with a rich history and diverse business segments encompassing residential properties, commercial properties, hospitality, and serviced apartments, with operations worldwide.

They are looking to hire an IT Audit lead to complement their team based in Singapore. The role involves planning, executing, and reporting on IT audits, reviews, and advisory work, leveraging data analytics to identify control gaps and improve internal controls, with additional ad-hoc IT consultancy and investigative responsibilities.

They are keen to speak to experienced IT auditors who have a solid understanding of internal controls and corporate governance, strong analytical, problem-solving, and data intuition skills, and are proficient in data analytics techniques.

Certifications such as CISA, CISSP, CPA, and PMP are preferred. Experience with analytical/visualization tools such as R, SAS, ACL, Tableau; and databases such as Oracle, SQL is desirable.

If you are interested in the above opportunities, we look forward to your resume in discretion at James Yalung - [email protected], together with a Linkedin invitation to connect http://linkedin.com/in/jamesyalung

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a well-established MNC, market leader in the Water industry. They are looking for a Project Buyer to assist their Procurement team for the next phrase of their business. They are located in Central – easily accessible. This Senior Purchaser would be responsible for :

• Manage procurement of goods/services, supplier relationships, and delivery timelines.
• Streamline purchasing processes and maintain commodity knowledge to optimize efficiency.
• Support the Procurement Manager with bid preparation, contract negotiations, and supplier evaluations.
• Ensure compliance with safety and company policies, and resolve any procurement issues.

Job Requirements:

• Diploma / Degree in any discipline
• Minimum 3 years of relevant experience in Oil & Gas industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

JOB DESCRIPTION

• Define key metrics for governance to ensure compliance with data-related policies, standards, roles, and responsibilities
• Drive Data Governance and Management on an on-going basis through being the chair to the Data Governance Council
• Responsible for defining data policies and standards, managing stakeholder communication and progress reporting to leadership and executives
• Manage and coordinate all key issues and escalations around data governance
• Work closely with Data BP's s to build their engagement and stewardship of data assets
• Collaborate with our Cybersecurity and technology operations teams to implement data governance standards and best practices to improve the quality of data
• Leverage deep experience in the implementation of data governance solutions in such areas as: data quality, data lineage, data glossary, data security management, metadata management, and advanced data analysis solutions
• Write data governance policies, oversee the adoption of data governance efforts, and partner with the legal and information security teams to fulfill Keppel's commitments related to reducing Data Management risks

JOB REQUIREMENTS

• An excellent communicator who can drive the process to govern data at enterprise scale as the role requires close collaboration with senior-level executives (members of DG Councils/C-Suite), business data owners, and stewards
• At least 10+ years of experience in a leadership role related to data
• At least 5 years of experience either in leading a data governance function or being part of a team that managed large-scale data governance initiatives; with expertise in data governance, data quality industry best practices and framework

IT Incident Management Lead
Posted by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Client Overview:
Our client is a prominent and stable player in the financial sector.

Role Summary:
We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.

The IT Incident Management Lead will focus on identifying, analyzing, and addressing the root causes of significant incidents and recurring IT issues, ensuring long-term stability in the IT environment while minimizing disruptions and enhancing system performance.

Key Responsibilities:

• Proactively identify potential problems through the analysis of incident trends and service data.
• Lead root cause analysis (RCA) efforts for major and recurring incidents to prevent future occurrences.
• Thoroughly document RCA outcomes, addressing all contributing factors and systemic issues.
• Clearly present root cause analyses, action plans, and resolutions to both technical and non-technical audiences.
• Communicate findings and updates effectively to enhance service reliability.
• Maintain and enhance the problem management process in alignment with ITIL best practices.
• Monitor and track known errors to ensure timely resolution, minimizing operational impact.
• Work collaboratively with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds to improve incident resolution efficiency.
• Identify risks that could lead to disruptions and proactively mitigate them through effective problem management.
• Track and report problem management-related key performance indicators (KPIs) in a timely manner.

Qualifications:

• At least 5 years of experience managing problem investigations in a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are advantageous.
• Exceptional communication and writing skills, with the ability to clearly explain complex concepts.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and resolving incidents in multi-vendor and multi-platform settings.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-driven and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

How to Apply:
For a confidential discussion about your next technology opportunity, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], referencing the job title. Only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Be a Part of Something BIG!

We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!

Apply now, and ignite our digital future together.

Make an Impact by

• Manage Vendor Solutions, review and bridge the gaps.
• Incorporates the end-to-end deliverables of the Service Contract to your assigned clients
• Client engagement with customers, managing external and internal stakeholders’ expectations and deliverables outcome.
• Growth of the account and looking into delivering excellent Customer Engagement experience. Adopt industry best practices and ensure that the right tools, techniques, methodologies, and systems to deliver the services that meet international standards.
• Lead both the Service and Technical delivery team in day-to-day TS executional matters, and ensure services are delivered with pride, and sustainable model. The delivery includes leading teams on delivery excellence and driving towards completion of projects against planned milestones and timeline.
• Service recovery and improvement if there are gaps and escalations; and enhancing the service values to the customer.
• Engage and manage 3rd party partners, to align their delivery competency and capabilities with client’s service contract to our customers. You are also expected to make tactical plans on a year on year for core each identified technologies appropriate for account/sectors, to ensure year on year performance excellence and relevance to market situation. A portfolio to assigned accounts, subjective to the size and scale of the service contract.
• Develop Avaya IVR application using Orchestration Designer/Tethefi IW (Interaction Workflow)
• Integrate IVR Application with the middleware using SOAP/REST API/JDBC protocols.
• Support Avaya IVR infrastructure (Avaya Experience portal – MPP/EPMS) & Tomcat Application Servers.Prepare Callflow, Functional Specification/Technical Design Documents
• Manage major incidents and act as an escalation point to ensure timely resolution of within expectations and SLAs.
• Provides leadership in responding and resolving major incidents that impact business- critical services, applications, and infrastructure Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response, with a focus on impact mitigation and service restoration
• Work closely with SMEs to quickly identify customer impact (who, how, when)
• Conducts escalation to service teams, senior management, and leaders to ensure appropriate awareness, engagement, and focus
• Ensure all Major Incidents have accurate business impact statements, ongoing actions, detailed recovery plans that are communicated to the correct audience throughout the incident lifecycle.
• Work on various shifts which will cover a ‘follow the sun’ support model across Global centers.
• Act as ‘One Voice’ of Technology during Major Incidents providing accurate, concise information and where needed, handling conversations at the senior stakeholder level.
• Where necessary create exec summaries of major incidents and present to senior stakeholders (CIO and COO level)
• Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and Documents pertinent information relating to Incidents that aids process improvement, identifies deviations, and enables the creation of an Incident Knowledge Base
• Effectively manage 3rd party, suppliers, and vendors ensuring the support and commitment is carried out for major incidents and where needed, escalate to senior management.
• Conduct Post Incident Reviews by ensuring the right level of attendance by key team members and having a clear disciplined model that is followed.
• Ensure that all IT teams (internal and external) follow the incident management process for every incident.
• Develop and maintain relationships with senior stakeholders across Technology and the Business to instill confidence and trust in managing critical situations.
• Lead and drive Hyper Care models where needed so that we offer the best service to our customers following the launch and delivery of new products and features.
• Produce high-quality incident reports that have a clear meaningful view of the event along with the business impact, next steps, and improvements.
• Produce weekly, monthly and ad-hoc reports where required and tailor them to the relevant audience.
• Attend monthly service reviews with customers, vendors, suppliers, and 3rd parties contributing to the review of incidents, service levels and improvements.
• Collates and analyses incident-based data for team metrics and KPIs
• Coach and mentor the delivery teams, either under direct or indirect management (e.g. 3rd party partners or contractors). This include thought leadership, and people management skills for various team under his service portfolios.
• Coach the Team members to develop Individual Development Plan and proper career path planning. Provide leadership and direction to project teams and oversee the development of competencies and career progression of team members.

Skills for Success

• Degree in any discipline preferably related to Information Technology Infrastructure.
• Min 10 years’ experience in managing the Call Centre systems such as CRM and OSS systems.
• Must have hands on experience in designing the call centre systems and the OSS systems.
• Min 15 years in the ICT industry with proven delivery experience in a sizable contract or organization
• Deep experience in IT services contract and complex implementation projects in both legacy and cloud managed service environment
• Experience in coaching and recovering trouble projects
• Good understanding of both business and delivery risks, especially in client work and delivery
• Strong collaboration and teaming experience, and ability to work with both senior leadership as well as operational and working level executives.
• Excellent relationship and stakeholder management skills - capable of dealing with people across all levels of a large, complex, fast moving organisation with constant transformation to stay market relevant.
• Able to develop high-quality presentations by synthesizing key information, financial data, market data and other relevant information

Rewards that Go Beyond

• Flexi work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Responsibilities

• The System Application Lead is responsible for overseeing the design, implementation, and support of critical business applications.

• This role ensures the seamless operation of enterprise systems, manages a team of application specialists, and collaborates closely with business units and IT teams to ensure that system applications align with business goals.

Requirements

• Degree / Diploma in Computer Engineering or related discipline

• At least 4-5 years of service delivery experiences

• Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before

Licence no: 12C6060

Primary Responsibilities

• Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
• Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
• Initiate and maintain effective communication within the guests and other housekeeping departments.
• Maintaining a high standard of customer relations/customer service within the Guest Relations department.

Requirements

• Minimum Diploma in Hospitality
• Minimum 3 years experience in a similar capacity.
• Service Oriented.
• Possess good interpersonal and communication skills.

Job Summary

As an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system upgrades, and perform regular risk assessments. Additionally, you'll be tasked with implementing system enhancements, from cost estimation and resource allocation to overseeing implementation and user acceptance testing. Your expertise in IT service management, security best practices, and systems integration will be crucial in identifying and implementing process improvements and operational efficiencies. This role requires a strong technical background, preferably with experience in the financial or government sector, and the ability to manage diverse IT environments while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Manage the day-to-day running of application systems, for example:

• oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.

• manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.

• work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.

• manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.

• plan, execute and support system implementation, software/hardware upgrades and security patches.

• perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.

• monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.

• work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

• identify opportunities for process improvement and operational efficiency enhancements and implement appropriate solutions.

• develop and maintain documentation, including system configurations, processes, and user manuals, to facilitate knowledge sharing and ensure proper system administration.

What we are looking for

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.

• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.

• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.

• Knowledge of IT security best practices and compliance standards.

CATEGORY LEAD (Victoria’s Secret Full Assortment)

The Category Lead drives sales growth as the leader of customer experience on the sales floor and through growing and developing the selling and sales and support generalist team to deliver individual and team success.

Key Responsibilities:

• Leads the sales floor and drives store results through the selling and sales and support generalist team
• Oversees customer experience, overall appearance and day to day operations of the store, in partnership (or in absence of) with Senior Store Manager or Customer Experience Manager
• Develops and executes short and long term strategies to drive store sales
• Role models, coaches and develops best-in-class selling behaviours
• Leads and inspires associates to unlock individual potential for extraordinary selling results
• Develops associates’ product knowledge which in turn, enables high performance selling
• Responsible for talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning
• Leads direct reports to maintain merchandise presentation standards while selling

Requirements

• Minimum Diploma in Retail Management
• Minimum 3 years’ experience in a retail managerial role in Luxury Retail
• Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
• Demonstrates ability to manage complex and competing priorities with time management and organizational skills
• Strong attention to detail, even while multi-tasking
• Demonstrates ability to assess talent, coach, develop and manage performance
• Demonstrates business acumen with strong strategic and analytical skills
• Must be proficient in MS Office & email
• High degree of emotional intelligence and multi-cultural sensitivity
• Must be comfortable to work in the Store and on shift work basis and weekends.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Summary:

As a Butler, you will play a pivotal role in ensuring our guests receive the highest level of personalized service. Your responsibilities will span across Front Office, Concierge, and traditional Butler duties, including welcoming guests, managing check-ins and check-outs, offering expert local recommendations, arranging transportation and reservations, and attending to guests' personal needs. You will be the face of Resort World Sentosa, embodying our commitment to luxury and attention to detail.

Key Responsibilities:

• Assist with check-in and check-out procedures, ensuring a seamless experience for guests.
• Handle guest inquiries, reservations, and room assignments.
• Manage cashiering tasks and maintain accurate records of guest transactions.
• Provide guests with information about local attractions, restaurants, and transportation options.
• Arrange transportation, tours, restaurant reservations, and other guest requests.
• Assist with luggage handling and coordinate guest arrivals and departures.
• Welcome guests upon arrival and provide a detailed orientation of their suite and hotel facilities.
• Manage VIP and special guest requests with meticulous attention to detail.
• Assist with guest requests such as unpacking and packing, laundry, and in-room dining services.
• Coordinate with other departments to ensure seamless service delivery.
• Ensure accurate records of guest preferences and special requests.
• Perform all other related duties when assigned by Management.
• Always maintains the integrity and confidentiality of guest information.

Qualifications:

• Minimum GCE O Level.
• A Diploma or Degree in Hospitality or Business Management from a recognized institution is an advantage.
• Flexibility to work various shifts.
• A valid driving license is considered an advantage.
• Proficient in computer and property management systems

Duties & Responsibilities:

Principal

• Occasionally establishes and prepares basis of design and/or estimation and design philosophy and requirements prior to execution of electrical detailed engineering works.
• Occasionally performs electrical system studies including value engineering to determine most cost-effective design but still conforms to Client requirements.
• Normally prepares key electrical engineering documents like Key Single Line Diagrams, Conceptual Layouts, Substation Layouts and, system diagrams for Fire Alarm and Communication Systems in accordance with Client and Project requirements to facilitate the execution of electrical detailed engineering works.
• Normally prepares specifications, data sheets, requisitions, technical evaluation reports and vendor data review of major substation electrical equipment in accordance with Client and project requirements and applicable codes and standards.
• Normally establishes estimation basis and prepares technical proposals for proposal projects in accordance with Client requirements and acceptable estimation and engineering practices.
• Normally coordinates with other discipline, vendors and/or sub-contractors to ensure conformity with project and Client requirements.
• Normally acts as KP of medium to large sized standard projects, exceeding 5,000 electrical engineering manhours.
• Perform discipline project control (schedule, BM/BQ & manhour) when assigned as Project Lead Engineer.
• Assists in implementation of Department training programs by functioning as a “trainer” or "mentor".
• Supports major phase of construction work, can assume responsibility as the Electrical Site Superintendent, Electrical QA/QC in charge, and Lead Field Engineer.
• Acts as the home base Lead Support Engineer when the major phase of the project has been shifted to site, such as purchasing of additional major equipment / material, coordinate / expedite vendors for the immediate supply of material exceptions, resolving major engineering conflicts within the approved specifications.
• Participates in site survey/ investigation of existing facilities to clarify feasibility of the design
• Participate in factory acceptance tests of electrical equipment to confirm suitability of equipment and ensure that the equipment is manufactured according to the agreed specifications.
• Performs other functions that may be assigned by superiors.

Competencies / Preferred Skills:

• Proficient in Microsoft Office Skills, AutoCAD and/or Microstation and common electrical calculation software.
• Familiar with local and international electrical codes, standards and regulations.
• Proficient in the design of electrical systems for oil/petroleum/industrial infrastructure industries.
• Familiar with ETAP and e-DPP software.
• Proficient in substation energization work.

Education Qualifications and other Requirements:

• Bachelor’s degree in Electrical Engineering.
• 15 years and above experience in electrical detailed engineering works of Oil & Gas, petrochemical and other related industrial plants, including five (5) or more years in frontend engineering and proposal / estimation works and additional five (5) or more years infield engineering works.

Astek has an opening for the role of Network Operation Lead.

In this role, you will be overseeing the network operations/ops, as well as being involved in the technical aspects.

We are looking for someone who are efficient both technically and operationally. You must have experience managing a team and doing Network Ops.

Responsibilities:

• Oversee network infrastructure across Asia, ensuring its design, security, optimization, and reliability.
• Develop and implement network security strategies in collaboration with security teams to protect critical assets.
• Manage network inventories, ensuring the readiness and maintenance of critical equipment.
• Maintain detailed network documentation, change management procedures, and disaster recovery plans.
• Lead network troubleshooting efforts, mentoring peers, and conducting root cause analysis of complex issues.
• Architect and oversee deployment of enterprise-level network devices, including firewalls, switches, and wireless access points.
• Serve as the network point of contact for shared offices or new entities joining shared office spaces.
• Analyze network traffic and performance to identify and address bottlenecks or security risks.
• Manage on-site operations at the Singapore Telco Node on behalf of the central team.
• Lead network-related projects for the Singapore Telco Node, working with vendors and central teams for successful implementation.
• Ensure regional adherence to central network standards.
• Identify and escalate any new network topics or deviations from standards to the central team.
• Oversee troubleshooting efforts across multiple telco nodes, with a focus on Singapore but potentially extending to other regions.

Requirements:

• Strong communication and collaboration skills, capable of engaging with both technical and non-technical audiences.
• 10+ years of network administration experience, with leadership or mentorship responsibilities.
• Expert knowledge of network protocols (TCP/IP, BGP, OSPF), network security, and firewall technologies (e.g., Cisco, Huawei, Meraki MX/MS, FortiGate, Palo Alto Networks).
• Excellent troubleshooting and analytical abilities to resolve complex network issues quickly.
• Experience in a multinational environment, working with diverse teams across various functions.
• Customer-focused with a problem-solving mindset, dedicated to continuous service improvement.
• Skilled in managing multiple projects, prioritizing tasks, and delivering results in a fast-paced setting.
• Capable of leading high-priority network incidents (P1/P2) to resolution.