Responsibilities:

-Planning the construction project.

-Creating a construction schedule.

-Balancing the budget.

-Assigning tasks to the various contractors and subcontractors.

-Tracking activities in a project from beginning to end.

-Working with vendors.

-Managing supplies.

Job Description:

-Define the project scope.

-Create and manage a construction project budget.

-Create a construction project management plan.

-Negotiate with general contractors and subcontractors to obtain profitable construction contracts.

-Develop a construction schedule, with project deliverables and milestones.

-Manage resources such as construction materials, construction workers and equipment.

-Oversee the performance of the general contractor, site manager and other members of the construction team.

Are you passionate about enhancing commercial performance and driving operational excellence at Hempel? Are you excited about leading impactful change, turning strategic insights into practical initiatives? Do you have the vision and drive to lead complex projects and inspire a culture of continuous improvement and Excellence?

Hempel, a global leader in coatings and paints, is seeking for its APAC - Marine Segment Commercial Excellence Leader. In this role you will be instrumental in driving our growth strategy across our 3 sub segments in this region in coordination with our other Marine Hubs . You will be an important member and enabler of our global Commercial Excellence organization and will be critical to the overall productivity and scale up of the Marine segment. You will be lead in challenging and supporting the capability and development of the commercial team, continuously challenging the status quo and ensuring global alignment of performance to delivery on key priorities and financial objectives.

Here’s some of the other things you can look forward to

Our Commercial Excellent Program:

• Partner with our region/sub segments leaders and global cross functional teams to identify needs and gather input for global salesforce effectiveness
• Deliver positive impact on the sales organization through the execution & adoption of key strategic initiatives.
• Contribute from your scope (Region / Segment) to improve and embed our global standardized Commercial Excellence program, enhancing individual and team capabilities, processes and tools used for commercial operations
• Monitor & drive Performance and ROI analysis for key customers and Products
• Lead continuous improvement within the global commercial organization, driving productivity improvement and resources prioritization for revenue growth opportunities

Moreover, you will have the opportunity to work with our Key Commercial Support, where your will:

• Become a key partner on key commercial aspects such as pricing, profitability analysis and recommendations, market segment analytics, financial modelling and negotiation on a dedicated geographics and segment.
• Own CRM Adoption and pipeline quality and onsistency and conduct regular sales and pipeline analysis / trainings
• Contribute to the sales management meeting cadence with ComEx performance review
• Facilitate growth acceleration activities across the Key Accounts and Regional customers and turnaround action plans on low profitability accounts
• Monitor industry leading practices and evolving trends and drive appropriate adoption

You will also have the opportunity to work with Leadership and People Management, where you will:

• Redefine key competencies of our Sales organization
• Identify and develop Training and Development requirements accordingly
• Establish & drive individual KPI’s, monitor performance and address gaps effectively
• Develop, upgrade and monitor incentive systems
• Serve as point person in markets to coordinate asks from global commercial excellence
• Model the company’s values in all internal and external dealings, exhibiting desired behaviours and approaches in all business activities

In this role you will need to drive your own team of 3 reports to partner with our regional VP and other cross functional leaders to deliver tangibles sales results in your area. You will collaborate with ComEx global Functional leads in the design and set up of sales and commercial rules and ensure a high degree collaboration with your peers across regions for best practices sharing

You will be joining a dedicated team of 8 peers situated in 5 different locations and driving similar agendas in their respective segments and geographies. You will be based in Hempel Office in Singapore, or in other Hempel Offices in the region, and have up to 30% of travel activity.

What do you need to be successful in this role?

• 8/12+ years of relevant experience in sales operations/previous field sales experience
• A degree in Engineering, Business Administration, Econometrics / Data Science (MBA welcome)
• Experience in Strategic Consulting & Change Management is a must, with strong executive presence.
• Agile with Excel models (Large data set analysis), good capabilities in CPQ, Power BI, CRM operations
• Strong people & team leadership competencies to build, operate and lead a best in class operational team to deliver targeted outcomes
• Demonstrated experience in field analysis, reporting and technology implementations
• Prior exposure to Marine Market (Shipping, technology, operations etc…) is critical with experience or understanding of customer engagement frameworks, digital channels and new engagement models.
• Experience in operating in high complex matrixes engaging cross-functional and x-country teams and developing deep collaborations with partners as well as senior leadership.
• Good level of mandarin and any other regional languages will be a significant plus

Sounds like a match?

Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application letter with a CV in English via our recruitment system. Final deadline for applications is 05 December 2024.

More about Hempel

At Hempel, you’re welcomed into a global community of 7,500 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to ensuring everyone feels safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation, and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

We are proud to be majority owned by the Hempel Foundation, dedicated to philanthropic activities, with our earnings contributing to many charitable initiatives every year. It means that when you work at Hempel, your hard work and dedication contribute to a greater cause, making your career matter twice.

Learn more about Hempel and our commitments on hempel.com/career.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

LiT Strategy is a boutique strategy consulting firm specializing in providing consulting services to SMEs. We provide SMEs with quality business advisory services to help seize business opportunities and outperform their competitors.

We are looking for a candidate with 4 - 6 years of experience within the Consulting industry to join our team as an Associate Project Director. This is a full-time position and is available in Singapore and within ASEAN.

Primary Roles & Responsibilities:

1. Lead and manage delivery of assigned projects
2. Support engagement teams to develop business strategies and business plans for existing/new businesses
3. Liaise with clients (Up to C-Suite) to identify areas of improvements and provide recommendations for growth
4. Present results to the client's management team and implement recommendations incollaboration with the client's team members
5. Perform data analysis, formulate and test hypotheses, and develop financial models to quantify the feasibility of recommendations
6. Prepare proposals for prospective clients

The Ideal Candidate Should:

1. Be a graduate from Business, Finance, Accounting, Economics or other related majors
2. Possess 3 to 5 years of experience in Consulting within Singapore or the ASEAN region
3. Possess good communication, analytical and problem-solving skills with strong skills in Microsoft PowerPoint and Microsoft Excel
4. Be proficient in spoken and written English. Proficiency in one or more of the ASEAN languages is an advantage but not compulsory

Job Location: Singapore / ASEAN

We offer a competitive bonus incentive programme for top-performing candidates.

Being a boutique, there is an expectation that the job scope will be over and above what is described, and we are all expected to be hands-on. Our consultants can expect to have first-hand experience working with the founders and clients directly.

If you are interested to join our team, please email your resume to [email protected]. Please indicate “Associate Project Director” in the email subject.

Due to the high volume of applicants, kindly note that only shortlisted candidates will be contacted.

Our client is an MNC Design Consultancy with offices across Singapore, India, Australia, US, and Europe. Currently, they are looking for a Interior Designer to support the growth of our client’s interior design capabilities.

Responsibilities

• Overseeing design projects from concept to completion
• Maintaining high standards of design and client satisfaction
• Present design proposals and make adjustments based on client feedback
• Conduct site visits and inspections
• Create detailed drawings, renderings, and specifications for projects
• Reviews drawings with the Designer and Documentation Team Supervisor for quality, buildability and coordination
• Oversees all aspects of the day-to-day management of projects

Requirements

• Bachelor Degree in Interior design / Architecture design / Civil / Construction Engineering or a related field
• Minimum 8 years of project management in commercial offices
• Well versed in dealing with building management & BCA
• Strong knowledge of building processes, codes, and licensing requirements
• Proficiency in design software such as AutoCAD, SketchUp, Revit, or similar tools
• Corporate workplace projects / public spaces / commercial office projects experience
• Site supervisor for relevant projects can be consider for the position
• Working arrangement :comfortable WFH permanently but need to go to site for work purposes when there is a need to

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Wealth Relationship Manager

Working Days & Hours: Flexible
Working Location: Flexible
Salary Range: $3000-$4000 Monthly Allowance + Commission

• Proven Track Record: Join a team with a consistent track record of guiding entry level consultants towards quantum growth in production and earnings within the first year of joining.
• Compensation Package: We offer a fair compensation package to ease your transition into the FA team, ensuring you are well-rewarded for your efforts.
• Recognition: Experience success and walk amongst giants with a cohort comprising 40% Million Dollar Round Table (MDRT) qualifiers, numerous Court of Table (COT) qualifiers and 2 Top of Table (TOT) qualifiers.
• Proprietary Platforms: Differentiate yourself from industry peers by leveraging our exclusive platforms, offering you unparalleled opportunities to expand your clientele and network.

Unique Selling Points (USPs) of Company:

• Transformation and Empowerment: We have the ability and a proven track record of propelling newcomers to remarkable heights within the first year.
• Guidance for Excellence: Benefit from the company ecosystem and guidance, propelling you to excel.
• Mentorship Opportunities: Gain insights from experienced consultants through our mentorship programs, fostering your personal and professional growth.
• Fair Compensation: Enjoy a fair compensation package to support your transition and reward your hard work.
• Client Acquisition Platform: Never worry about shortage of leads; we provide a robust client acquisition platform for you to build your clientele.
• Comprehensive Training: Benefit from extensive training programs that will equip you with the knowledge and skills necessary to excel in wealth management, financial advisory, business owner planning, estate planning, property advisory, re-financing and more.
• Allowance Schemes: Take advantage of our monthly allowance schemes to provide stability of income while you grow your career.
• Business Essentials: Receive state of the art IT tools and our proprietary applications that will help you navigate the required administration and paperwork with ease.

Job Requirement:

• Diploma in any field
• Training provided

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

The scope of the Strategic Investments and Business Development function at Olam Agri covers M&A, greenfield investments, divestments, joint ventures, and strategic initiatives. As a key member of the SIBD team, the Manager will play a critical role in supporting the growth strategy of Olam Agri. S/he will be involved across the full deal lifecycle, from deal origination and analysis to execution and post-deal integration. This includes managing multiple projects simultaneously, collaborating with multiple internal and external stakeholders, and driving each project stage to a successful completion. Role is based in Olam Agri HQ in Singapore and covers global portfolio of organic and inorganic projects including support for potential IPO. This role would report to the Head of M&A and Strategic Investments and works closely with senior leadership.

M&A and organic investments:

· Support the execution of investment/divestment projects: business case development, valuation and financial modelling, due-diligence, structuring, documentation review and project management

· Coordinate cross-functional mullti workstream due diligence teams to evaluate financial, tax, legal, and other aspects of potential acquisitions. Identify risks and opportunities, and propose strategies to mitigate risks

· Review comprehensive organic investment proposals, prepare presentations and recommendations for approval, navigate the internal approval process.

· Monitor performance of organic & inorganic investments and prepare management reports to facilitate reviews at Investment Committee and Board level

Strategic Projects

· Support cross-functional strategic projects: market analyses, peer reviews, assessment of business opportunity potential, business strategic reviews, etc.

· Provide insight into the group’s/BU strategy by performing ad-hoc analyses

· Help business units in evaluating long term strategic options and value creation initiatives

Market Intelligence

· Maintain a continual awareness of the industry, emerging trends and opportunities including but not limited to competition, changes in customer preference and advancement in technology

· Gather and leverage market and competitive intelligence to produce meaningful analysis and actionable insights, which to communicate to management in a cohesive manner

· Interact and assess market data providers, internal and external

· Any ad hoc duties related to the function as assigned

Education & experience:

· Degree in Business management and/or Finance or MBA/ CFA

· Minimum 7 years of relevant experience in investment analysis and projects management, in-house or with a top tier advisory firm

· Experience in agricultural commodities or B2B food industry is a plus

Skills:

· Excellent quantitative and financial modelling skills

· Solid knowledge of valuation & accounting concepts

· Market research and data analysis expertise

· Critical analytical abilities to draw sound conclusions from large sets of information and multiple data sources

· International background and ability to work in cross cultural and cross-functional teams

· Ability to multi task; project management skills

· High degree of proficiency in MS Excel, Power point and MS Word,

· Familiarity with tools like Capital IQ, Thompson Reuters

· Exceptional communication and presentation skill

Qualitative Traits:

· Strong ownership and commitment levels;

· Able to work independently as well as in highly collaborative environment

· Attention to detail & result orientation.

· Passionate and keen interest to learn

· Excellent written and oral communication

· Cultural sensitivity and adaptability; International background and experience, preferably in emerging markets

· Comfort with ambiguity

· Good interpersonal skills and a strong team player

The role is global and requires work with multiple time zones.

Job highlights

Snacks, Yoga and fitness, Six insurances and one fund, Five insurances and one fund, Stock options, Positive team atmosphere, Career growth opportunity, Paid leave, Flat organization, 100+ mil users, Industry experts, Meal allowance, Meals provided, Competitive compensation, Flexible hours, Housing subsidy

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Business Risk Integrated Control (BRIC) team is missioned to:

- Protect ByteDance users, including and beyond content consumers, creators, advertisers;

- Secure platform health and community experience authenticity;

- Build infrastructures, platforms and technologies, as well as to collaborate with many cross-functional teams and stakeholders.

The BRIC team works to minimize the damage of inauthentic behaviors on ByteDance platforms (e.g. TikTok, CapCut, Resso, Lark), covering multiple classical and novel community and business risk areas such as account integrity, engagement authenticity, anti spam, API abuse, growth fraud, live streaming security and financial safety (ads or e-commerce), etc.

In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in building scalable and robust, intelligent and privacy-safe, secure and product-friendly systems and solutions. Our challenges are not some regular day-to-day technical puzzles -- You'll be part of a team that's developing novel solutions to first-seen challenges of a non-stop evolvement of a phenomenal product ecosystem. The work needs to be fast, transferrable, while still down to the ground to making quick and solid differences.

Responsibilities

1. Provide risk assessment and risk solution plans for different products and businesses, promote the implementation of relevant plans, and ensure the safe development of TikTok , live broadcast, e-commerce and advertising business;

2. Develop forward-looking risk control strategies through analyzing user behavior, content, user feedback and other data, drive the improvement and upgrade of product safety mechanism, and be responsible for the effect of risk solution plans;

3. Cooperate with tech, build and improve risk perception, identification, intervention and governance effect measurement system, and design common risk control products and services that can support different businesses;

4. Engage with various business,operation, tech and security/risk stakeholders to solve risk problems at scale;

5. Conduct in-depth investigation into the changing trend of CIB networks in different countries; be able to discern new risk points from the industry and business trends,deploy risk control mechanisms in advance to prevent the occurrence of risks.

Qualifications

1. Excellent interpersonal and communication skills to influence and reach agreements with others;

2. Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

3. Bachelor degree or above, major in computer/information security/statistics/mathematics or related is preferred, with technical background is preferred;

4. Relevant working experience in Internet products, preferably in strategy, risk control or related fields;

5. Strong sense of responsibility and teamwork spirit, excellent learning ability, and goal-oriented;

6. Self-driven, curious to learn and work independently in a fast-paced environment and willing to accept challenges and aim for the best

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Centre Manager
Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Bukit Timah
Salary: $3500 - $4200

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

• Well Established Company
• Basic $6000 - $6500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Assist the Group Finance Director in developing, implementing and monitoring the compliance of internal control policies and procedures
• Review consolidated financial statements, management reports and budget variance analysis of the Group
• Ensure all financial, accounting and analytical reports are prepared according to the management policies and accounting standards
• Coordinate, participate and deliver insights into the financial reports in the management meeting and board meeting
• Manage relationship with external auditors for financial audits
• Complete and submit all GST returns and ensure compliance
• Review CIT returns to be submitted by Tax Agent
• Lead the preparation of annual budgets, analysis and presentation to Management
• Oversee the costing function for the manufacturing activities in Singapore
• Supervision of local & overseas Accounts staff with full spectrum of accounting responsibilities
• Perform any other tasks as the need arises

Job Requirements:

• Possess minimum Bachelor’s degree in Accounting, Finance or related field with 3 to 5 years of working experience, including experience in manufacturing costing, and supervisory experience
• Prior working experience with Microsoft Business Central is beneficial
• Current CA/CMA/CPA membership or equivalent would be an added advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

As a FECOS Capacity readiness Manager/Senior Manager at Micron Technology, Inc., you will be responsible for overseeing the management of the FECOS Capacity Readiness Management teams. These teams are primarily responsible to help to improve Production Operations execution within the 0-12 months window, focusing on having capacity ready at wafer starts to deliver the Output commitments.

You will be responsible for collaborating with Front End Manufacturing 0-12 months Planning stakeholders to deliver tactical solutions and BKM sharing across the network. This will be achieved by developing metrics that clarify deliverables, and by providing front-end manufacturing experience and expertise and influencing key business partners. You will build effective global teams by distributing work and learning opportunities functionally and regionally, and by empowering team members with the authority to make decisions at the appropriate level and geographically. You will deliver competitive results by spearheading innovative solutions, removing barriers and assisting in troubleshooting and escalating issues.

Responsibilities and Tasks

Performance Management

• Champion Micron Behaviors and FE Central team competencies.
• Ensure clear direction, performance goals, job profiles and job expectations are established for all Team Members.
• Provide a work environment that empowers employees to creatively improve their work environment, instills a sense of ownership in Micron, and supports a team effort.
• Complete written evaluations and a mid-year check-point for each direct report once per year. This includes performance appraisals and work plans that outline Team Members’ strengths and weaknesses, identify areas for improvement, and include a plan for with specific guidance for improving skills. Be specific on the overall performance of the direct report in each category. Clearly outline goals for each Team Member that will impact department goals. Update SuccessFactors with employee information.
• Partner with Team Members on establishing aggressive but achievable goals. Maintain a balance between task-related goals versus results-driven goals.
• Execute short-term goals within Production Operations to meet company Strategic Objectives
• Recruit top-caliber members for the team.
• Drive accountability through clear communication, informal feedback, effective project management, and appropriate usage of metrics.
• Ensure that promotion and recognition programs are aligned to recognize and incentivize high-performing Team Members.
• Ensure that low-performing Team Members are systematically identified and managed.

Strategic Leadership

• Provide “Vision” and “Mission” for Production Operations for capacity readiness to overcome line variability. Ensure that this vision aligns with needs of the business both internal and external to operations.
• Work with key stakeholders on Production Operations process, systems, methodologies, capabilities and roadmaps. Production Operations to include BKM sharing, Front end operations tactical management support, front end Quarter lock, Cycle time management and etc. Ensure that such support meet Fabs expectations to enable achievement of Tactical objectives and Micron’s business plan.
• Ensure alignment of WW Production Operations to close gaps to benchmark in cycle time. Work in close partnership with MFG sites and SMAI, PROCT to install correct countermeasures and insure their continuity into the future.
• Develop and track metrics regarding Fab Production Operations performance. Ensure plans are in place to drive key factory metrics to industry-leading performance.
• Create an environment with your group that encourages innovation and technical leadership.
• Work with business partners to ensure best talent is mobilized to business-critical deliverables.
• 
  

Tactical Leadership

• Conduct ongoing metrics reviews of critical group deliverables to business. Ensure that work reviews are conducted on all programs, projects and critical activities to ensure achievement of committed performance. Establish structure for subordinate manager to conduct such reviews within their teams. Ensure that such reviews are aligned and effective.
• Provide direct leadership on most critical group deliverables and escalated performance items to ensure barriers are removed and correct resources are applied. Ensure that timely and transparent communication with business partners if performance issues will risk business objectives.
• Develop group leadership to ensure all Team Members receive quality leadership, performance management and assistance from their management team to achieve or exceed expectations.
• Provide monthly one-on-one sessions to review progress to the and adjust training and performance goals.
• Facilitate the Global Capacity Readiness regular meeting with key business partners. Ensure that resources are assigned to drive actions defined from meetings.
• Execute, maintain, and continuously improve operations project management and business process in alignment in accordance with QMS standards.
• Effectively manage team’s internal and worldwide meeting structure. Ensure meetings are efficient, effective and targeted to achieve required outcomes. Effectively reduce your team’s number of FTE spent in meetings.
• Coordinate escalation issues between manufacturing sites as required to drive operations objectives.

Communication

• Provide regular and structured communications to your team, including progress toward strategic objectives, operations goals, priority projects, and company status. Ensure that Team Members are well-engaged and motivated to achieve group and company objectives. Ensure that subordinate managers communicate consistently and in alignment with your regular communications.
• Ensure that structured communications with Team Members provide proper motivation and optimism toward achieving Production Operations execution.
• Provide a work environment that empowers employees to creatively improve their work environment, instills a sense of ownership in Production Operations, and supports a team effort.
• Ensure that leaders, at all levels, engage in productive two-way communications with Team Members.
• Provide regular Production Operations updates to key business partners. Updates should show progress against timelines and metrics to add to vision and direction.
• Develop external relationships to achieve new ideas and procedures to keep pace with industry standards and methods.
• Manage communication on critical projects and activities through Change-ABLE methodology. Be prepared to share status of any underperforming project or activity, along with actions required to resolve performance problems.
• Demonstrate cultural sensitivity - Show respect for different cultures and languages; invite feedback to ensure that others understand.

Training and Career Development

• Ensure that the group’s training roadmap is maintained. Focus on developing leading-edge skills and preventing isolated skill sets that risk business continuity.
• Ensure that all leaders have required leadership training and fully understand manager expectations for the position.
• Ensure that leaders set specific training plans, performance goals and development activities for their Team Members.
• Hold quarterly career development discussions with direct report and ensure leaders do the same for Team Members.
• Ensure that leaders are involved in and supporting the use of training plans.
• Leverage Micron’s training tools and programs for standardization and efficiency.
• Ensure that training is provided to partners, internal and external, for business processes.
• Establish and maintain GJS skill sets for each position in your group.
• Develop potential successors within your group and coach/mentor to develop skills.

Safety

• Provide leadership for process safety management systems development and sustainment. Target to achieve zero major event occurrences across the Micron manufacturing network.
• Maintain knowledge of equipment and materials safety concerns.
• Ensure that all sites understand any safety concern for equipment installation and have access to equipment and materials safety information.
• Encourage and create a culture of safety.
• Engage proactively in safety-related issues, and utilize corporate and site safety resources to escalate issues as appropriate.
• 
  

Education

Required

Bachelors Degree or equivalent experience

• Engineering
• Production and Operations Management (POM)
• Related field of study

Experience

Required

5 years' experience in any of the following:

• Engineering
• Production/Manufacturing
• 
  

Qualifications

• Master's in industrial engineering or project management preferred
• Has depth of understanding and ability to manage of worldwide business process. Able to adopt a business process approach in worldwide networks.
• Has depth of understanding on project management to manage worldwide projects.
• Has high business savvy to work with business partners to create win-win relationship.
• Depth of understanding business units (BU’s) direction and technical background to understand product quality.
• Ability to escalate critical issues and communicate with upper management.
• Has depth of understanding process operations matters and can give correct total priorities of yield and product qualities to direct reports.
• Has the agility to manage and execute prioritized action items from both tactical and strategic point of views.
• Can maintain good communication with business partners to create win-win relationship.

Workplace

Travel Required?

• Yes

Travel Details

Travel Frequency
Not Specified

Travel Duration
Not Specified

Travel Type
International

Environment

• Office

Shift

• 8+ hour shift, 5 days a week,

Job Hazards
Not Specified

Personal Protective Equipment
Not Specified

Equipment Use
Not Specified

Physical Requirements
Not Specified

This role plays a critical part in supporting financial operations and compliance with corporate and regulatory standards, reporting to Finance Director. He/she will oversee key accounting functions, including inventory valuation, budget preparation and financial analysis, while ensuring effective internal controls.

Responsibilities:

• Full set of accounts & reporting, ensure accurate and timely financial reporting in compliance with corporate standards.
• Oversee Inventory processes, including OBS and valuation.
• Monitor and analyze KPI, including negative & low GP Margins.
• Prepare Audit schedules and coordinate the preparation and submission of tax schedules to ensure compliance with regulatory requirements.
• Perform monthly bank reconciliations and resolve any discrepancies promptly.
• Prepare and maintain detailed balance sheet schedules to support audits and financial reviews.

Pre-requisites:

• Bachelor’s degree in accounting/finance, or related field.
• Professional certification (eg. CPA, ACCA) is preferred.
• Min 3-5 years of relevant experience, preferably in a similar role.
• Strong knowledge of financial reporting standards and tax regulations.
• Proficiency in accounting software and Microsoft Excel.

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Product area

Google takes its responsibilities seriously, including engaging with government and other stakeholders on important public policy challenges. The Government Affairs and Public Policy (GAPP) team leads the company’s engagement with executive branch officials, legislators, regulators and third-parties in the formation of public policy. Working closely with Google leaders, GAPP seeks to identify key policy issues, listen carefully to others’ views and opinions, and distill and share the company’s perspective on those issues with external stakeholders. While we focus on challenges affecting the internet, our issue areas are increasingly broad and encompass many areas where public policy, business, and technology intersect.

Job description

As a member of Google’s Government Affairs and Public Policy team, you'll be part of a diverse global government affairs team, working across regions, product areas, and functions. You’ll combine creativity and intellectual excellence with the organizational skills to manage various campaigns, projects and initiatives. In this role, you’ll advocate for Google to bring external perspectives back into the company to inform our perception and direction. You're passionate about the opportunity to shape the future of how we use and build technology for everyone.

Additional job description

As a member of the Public Affairs team for the APAC region, you will be focused primarily on the Japan market. You will work with the broader Government Affairs and Public Policy team, and key cross-functional stakeholders in Marketing, Public Relations (PR) and Google Organization at the market level to shape Google’s efforts to demonstrate our positive economic and cultural impact on the country.

You will be a member of APAC GAPP team that develops our regional strategy to build and maintain reputation with policymakers and influencers, find common ground with stakeholders through events and convenings, and demonstrate Google’s value to policymakers in new and creative ways. You will design and organize critical plans and initiatives at the market level. You will need excellent investigative and organizational skills, the ability to communicate efficiently in person and in writing, an aptitude for learning, an ability to develop and implement creative ideas and the discipline to manage multiple projects with tight deadlines.

Qualifications

Job responsibilities

• Develop tactical policy direction for a full range of policy and geopolitical issues that impact Google as well as critical infrastructure, innovation, emerging technology and the web more widely.
• Represent the team on country level geopolitical risk for issues impacting Google operations in key APAC markets.
• Collaborate with internal stakeholders in the Japan, APAC and US headquarters.
• Engage government agencies, regional institutions, associations, think tanks, experts and others to support policies that will help create/maintain a user-focused online environment and an open internet.
• Provide support and advice to the GAPP Country Lead for Japan as well as the APAC Public Affairs Lead, including the execution of logistical arrangements.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience working on technology policy issues within government, think tanks, public interest groups, law, or relevant industry associations.
• Experience managing cross-functional projects.

Preferred qualifications

• Experience in politics, public advocacy or private sector government affairs, with an understanding of government tech policy and governance, cybersecurity, critical infrastructure and navigating the APAC geopolitical environment.
• Knowledge of the technology sector or issues impacting emerging technology (e.g., Artificial Intelligence, cybersecurity, competition, data, privacy, etc.).
• Ability to help, develop and deliver high level visits and events and programs in support of the policy agenda.
• Ability to write and translate complex issues into a language suitable for technical and non-technical audiences. Excellent decision-making, communication and presentation skills.

• Handle day-to-day operation
• Meet account SLA deliverables
• Manage customer escalation
• Manage operation team and operation cost
• Manage partners
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Escalation are managed and perform timely updates
• Ensure SLA and SLA reporting
• Track cost and drive cost saving
• Work with Service desk team on reporting and SLA
• Define and work to continuously improve the operational ecosystem supporting the accounts
• Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Supporting the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Job Requirements:

• Degree / Diploma holder
• At least 3 to 5yrs of relevant experience
• 5 days work (9am to 6.30pm) at Raffles Place
• Bank environment
• Salary up to $8000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Job descriptions:

Manage and oversee the traditional coffee cafe operation

• A must to work on public holidays and both weekends
• When required, to be able to make traditional coffee and able to cook
• Ensuring guest satisfaction
• Plan and develop the overall restaurant marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Deliver superior guest services

We are looking to employ an Principal Engineer with contemporary engineering skills as well a proven experience in leading an effective team.

Duties

· Take a leading role managing delivery of our engineering projects;

· Plan, design, and coordinate such as civil projects and building projects, engineering design works for local projects covering a wide variety of work nature,

· Ensure all engineering solutions comply with all relevant Statutory standards, Regulations and Codes of Practices,

· Lead and manage the in-house engineering team ensuring engineering services follow best practices,

Basic Requirements:

· Degree in Civil Engineering, must be recognized by Singapore Professional Engineering Board (PEB Singapore),

· 10 years or more of relevant experience in engineering design;

· Hands-on civil, structural and/or geotechnical expertise;

· Familiar with all aspects of the design submissions process for various types of projects in Singapore;

· Proven experience in team leadership, good interpersonal and communication skills;

. completed at least one LTA job from Tender Stage till completion stage.

. Less Eexperience will be considered as Senior Engineer or Principle Engineer.

The client that we are partnering with is a prestigious bank that is well known for their personalised wealth management services.

Job Description

• Relationship building with high net worth (HNW) clients
• Understand the financial goals of HNW clients and offer wealth management solution such as insurance, leverage products, structured products and investment products to help them protect & grow their wealth
• Provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum 2 years of sales experience
• Effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

JOB RESPONSIBILITIES AND DESCRIPTION

• Lead, manage and motivate with cross discipline team members to make sure that all parties are aligned to project requirements/scopes, schedules and costs
• Build and sustain effective communication with other roles involved in the project
• Project scope management: develops and maintains project documentation which includes creating project business case, project schedule and issue list, establishing role & responsibility and key tasks / milestones
• Identify and mitigate risks and issues arising in project and timely escalations throughout project life cycle
• Write business requirements documents for projects/enhancements/ continuous improvements
• Map AS-IS and TO-BE processes, design new business processes and re-engineer existing business processes and define operational process metrics.
• Responsible for super user/ end user acceptance testing, including executing some test scripts and overseeing and execution of process training
• Manage change requests to ensure all parties are informed of the impacts on schedule and budget
• Conduct pre- and post-implementation audits
• Manage customer satisfaction within the project period
• Ensure a seamless handover of successfully implemented project to operations team
• Document lessons learned at the end of project cycle

JOB REQUIREMENTS

• A bachelor Degree in a related discipline
• Proven track record in project management, data analysis skills
• Strong understanding of formal project management methodologies
• Knowledge/ Experience of warehousing/ ecomm operations
• Able to multi-task and work under pressure and tight schedule effectively and independently
• Proficient in MS Office Suite
• 5 years experience in a supply chain project implementation
• Travel requirement: ~30% (project stage dependent)

An accounts administrator, also known as an accounts executive, is responsible for managing a company's accounts, including accounts payable and receivable. Their duties include:

• Handling payroll
• Recording invoices
• Managing other cash flow processes
• Documenting and updating a company's accounting database
• Reporting any discrepancies that may appear
• Preparing financial reports for upper management
• Liaising with third parties such as auditors and tax agents

To become an accounts administrator, you typically need a bachelor's degree in accounting, finance, or a related field, along with relevant experience in accounting or financial administration.

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

The successful candidate will provide GST advisory and compliance services to our clients and work in a growing team dealing with a challenging area of tax, as well as managing issues ranging from routine compliance matters to complex cross-border transactions.

Requirements

The ideal candidate should have:

• At least 2 years of GST experience preferably with an international accounting firm.
• Diploma/Bachelor's degree in Accounting, Finance or other business-related field, with a Professional Qualification as recognized by ISCA. An SCTP accreditation would be an advantage
• Strong written and verbal communication skills
• Analytical mind and meticulous
• Ability to work under tight deadlines
• Entry level poly/degree graduates who wish to pursue a career in GST advisory services are welcome to apply

Job Summary

The role of a Business Development Manager (BDM) at ERIKS would focus on driving sales growth, establishing strategic partnerships, and expanding the company's market presence.

Duties & Responsibilities

1. Strategic Planning and Market Research

• Market Analysis: Conduct in-depth market research to identify trends, potential customers, and emerging opportunities within ERIKS' core industries (e.g., OEM, sealing/gasket solutions, and mechanical engineering).
• Strategic Initiatives: Develop and implement business development strategies aligned with ERIKS’ goals and sustainability initiatives.

2. Sales and Revenue Growth

• Revenue Targets: Work towards achieving set sales and profitability targets.
• Client Acquisition: Identify, qualify, and secure new business opportunities with both existing and new customers.
• Cross-selling: Promote ERIKS’ broad portfolio of products and solutions by identifying synergies across categories.
• Clean Room: Experience in setting up a clean room for semiconductor customers with strong project Management Skills.

3. Customer Relationship Management (CRM)

• Account Management: Build and maintain long-term relationships with key clients to ensure repeat business. Dealing with international key customers will be an added advantage.
• Feedback Integration: Collect and analyze client feedback to improve service delivery and product offerings.
• Customer-focused solutions: Develop customized solutions to meet client-specific needs.

4. Collaboration and Coordination

• Internal Collaboration: Work closely with the technical and operations teams to ensure the seamless delivery of solutions.
• Stakeholder Engagement: Act as the primary liaison between ERIKS and clients, ensuring alignment of goals.
• Global Partnerships: Leverage ERIKS’ global network to access resources and best practices.

5. Proposal and Contract Development

• Proposals: Prepare and present detailed proposals, pricing structures, and tender submissions.
• Negotiations: Lead contract negotiations to ensure favorable terms while maintaining profitability.

6. Brand Representation

• Corporate Ambassador: Represent ERIKS at industry events, trade shows, and conferences to enhance brand visibility.
• Thought Leadership: Share industry insights to position ERIKS as a trusted advisor in the marketplace.

7. Sustainability and Compliance

• Sustainable Growth: Promote ERIKS’ commitment to sustainability in all business development activities, reflecting ISO 14001:2015 standards.
• Regulatory Adherence: Ensure compliance with local and international laws and ERIKS' ethical & safety standards in business dealings.

8. Reporting and Analysis

• Performance Metrics: Monitor and report on business development activities, ensuring transparency in progress toward targets.
• Market Intelligence: Provide regular updates on competitor activities and market conditions.

9. Any other duties/projects as assigned by your immediate supervisor

Job Holder’s Specifications (Must Have)

· Possess at least a minimum Diploma in Engineering / Mechanical discipline or equivalent

· Minimum 5 years of sales experience in a related field, especially the Semiconductor sector

· Computer literate, excellent interpersonal, communication, and presentation skills

· Strong knowledge of business development and negotiation skills

· Team and sales-oriented, results-driven, self-starter with the ability to work well with little supervision and lead a team to meet business goals

· Knowledge of mechanical engineering products is an added advantage

· Enthusiastic, independent, motivated, good team player who is result-oriented and customer-focused

· Possess a valid driving license and own transport

Responsibilities:

Sales & Business Development:

• Identify and develop new business opportunities within the Conference and Business Solutions industry.
• Build and maintain relationships with key clients, event organizers, and stakeholders.
• Develop and execute sales strategies to achieve or surpass revenue targets.
• Promote a comprehensive range of event-related services, including venue rental, catering, and technological solutions.
• Stay updated on industry trends and developments to uncover new opportunities.

Event Coordination Support:

• Collaborate with internal teams to ensure seamless execution of events.
• Assist clients in planning and managing their events, from initial inquiry through post-event follow-up.
• Coordinate with external vendors and service providers to guarantee efficient delivery of event components.

Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
• Conduct site visits, deliver presentations, and pitch proposals to prospective clients.
• Negotiate contracts, pricing, and terms in compliance with company policies.
• Offer tailored and effective solutions aligned with clients' event goals.

Reporting & Analysis:

• Maintain accurate records of sales activities, pipelines, and forecasts using the CRM system.
• Deliver regular reports to senior management on sales performance, trends, and growth opportunities.
• Analyze competitor actions and market conditions to provide strategic business development recommendations.

Requirements:

• Diploma/Bachelor's Degree in Business, Marketing, Hospitality, or a related field.
• Brings along at least 3-5 years of sales experience in the Events, Conference or hospitality industry, with a proven track record of achieving sales targets.
• Experienced in planning resources effectively and meet tight deadlines
• Strong negotiation, presentation, and communication skills.
• Team player with strong interpersonal skills

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

• Location: Tanjong Pagar

• Working hours: 09:00 to 17:30 (Monday to Friday)

• AWS + VB provided

Sales Assistant Manager

Our client, a leading Japanese gas and energy company, with a trading arm in machinery for the semiconductor and pharmaceutical industries, has started looking for a Sales Assistant Manager who will be engaged in hunting sales activities.

Job Responsibilities:

➤Engage in business development and hunting sales activities and find and get new clients.
➤Strive to find materials and products to sell to clients.
➤Visit customers to establish good relationships and eventually achieve sales results.
➤Develop key customers and acquire market information, investment plans and business need of each client.
➤Source and procure suitable products from manufacturers that align with the needs of the clients.
➤Identify opportunities and create sales strategies to maximize revenue and profit.
➤Provide reports to management.
➤Conduct business trips to Malaysia to expand their business
➤Any other ad-hoc duties as assigned

Job Requirements:

➤Experienced in trading business.
➤Experienced in handling raw materials.
➤Experience of working for a Japanese trading company.
➤Person who can work independently
➤Patient, self-motivated, and challenging person are preferred
➤Person who can work for the company as long as possible
➤Experience working in the mineral industry is preferred
➤Japanese speaking abilities will be an advantage to communicate with Japanese suppliers and clients
➤Preferred experience in handling natural resources and industrial minerals

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Sales Assistant Manager".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Job Description Summary

The Manager, Managed Services Client Delivery is a management role, primarily responsible for managing a team of Managed Services Client Delivery Specialists.

This role supports the business and protect the company’s reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts.

The Manager, Managed Services Client Delivery is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts. These clients require service delivery that are complex by nature and are typically across multiple sites and/or service offerings.

Key Responsibilities:

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
• Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
• Works closely with cross functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
• Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.
• Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
• Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
  Allocates resources effectively to meet client demands, including people, technology, and infrastructure.
  Identifies potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
• Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
• Serves as the client's advocate within the organisation, ensuring their needs and concerns are addressed promptly and effectively.
• Continuously monitors service performance, identifies areas for improvement, and implements strategies to enhance service quality and efficiency.
• Develops and maintains reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
• Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
• Collaborates and engages with a variety of stakeholders, including the Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.
• Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
• Negotiates and resolves contractual issues, including failure to meet contractual obligations.
  Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
• Leads and mentors a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.
  

Knowledge, Skills and Attributes:

• Advanced understanding of the IT services industry, including trends, technologies, and best practices.
• Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
• Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
• Advanced leadership and management skills to lead a team of professionals and drive results.
  Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
• Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
• Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
• Strong analytical and problem-solving skills to address client issues and challenges proactively.
• Advanced budgeting and financial management skills to ensure profitable service delivery.
• Ability to manage relationships with third-party vendors and partners as needed for service delivery.
• Client centric mindset, always putting the client's needs and satisfaction first.
• Willingness and ability to adapt to changing technology, client requirements, and industry trends.
• Abilit to develop long-term and short-term plans for service delivery improvement.
• Focus on achieving measurable outcomes and delivering value to clients.
• Collaboration and teamwork are essential, as the role involves working with cross functional teams.
  

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (for example, PMP) is preferred.
  

Required Experience:

• Advanced demonstrated experience in a managed services and/or support services environment.
• Advanced demonstrated experience in managed services - service delivery and client management.
• Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
• Advanced demonstrated experience in monitoring contract performance.
• Advanced demonstrated experience in managing service delivery projects for clients.
• Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
• Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
• Advanced demonstrated experience in managing and leading a service delivery team and/or related function.