JOB SUMMARY
The purpose of this position is to provide assistance to Facility Management team in completion of multiple functions of building operations and maintenance for an office, campus or portfolio of buildings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors and contractors performing building maintenance, greenery, pest control and janitorial work.
Responds to client inquires and complaints. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Performs facilities inspections and prepares reports. Ensure site equipment and facilities are well maintained and renewals are in place. Work with EHS to ensure site safety and management is place
May coordinate and manage move, add and change activities. Assists in the preparation of operating and capital budgets.
Manages vendor relationships and trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.
Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor on a weekly basis
Maintains files on work orders, proposals, quotation and service reports.
Check and review accuracy on completed paperwork submitted by vendors.
Scan and upload service report to work order platform and client sharepoint.
Uses pc and/or PDA for work order system, email, ESS and training.
Assist with process and procedure training.
Other duties may be assigned by line mgr.
Could accept travel and relocation arrangement.
SUPERVISORY RESPONSIBILITIES
May provide informal assistance such as technical guidance and/or training to coworkers.
May coordinate work and assign tasks.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED). Minimum of four years of related progressive experience and/or training.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisors.
