The candidate should be responsible for raw material preparation, sauce making preparation and coordination with supplier and customers, partial cooking process to fulfill customer and outlets needs in finished products.

The role requires candidate to:

• Be able to reach and speak bilingually
• Possess good communication skills in email, phone, face to face negotiation skills
• Familiar with Chinese cuisine taste.
• Familiar with Sichuan ingredients.
• Know the timing of cooking the meat sauce (like chili sauce).
• Following all production frameworks to accomplish tasks in time.
• Work shit is required as orders and time of D.O. may differ from time to time.
• Coordinate and make arrangement internally so to fulfill internal needs of staffs

Roles:

• Team leader: Oversees and directs team activities.
• Mentor: Guides and supports employee development.
• Communicator: Acts as a bridge between management and staff.
• Problem solver: Resolves operational issues and conflicts.
• Decision-maker: Makes key decisions regarding workflows and processes.
• Enforcer: Ensures compliance with company policies and safety regulations.

Responsibilities:

• Assign tasks and delegate responsibilities.
• Monitor employee performance and provide feedback.
• Conduct performance reviews and evaluations.
• Ensure deadlines and targets are met.
• Foster team motivation and maintain morale.
• Address employee issues and mediate conflicts.

Experienced Manicure and Pedicure

Nail extension and Nail Art

Eyelash extension

Threading

Waxing

Facial Treatment

Eyebrow Embordiary

• Oversee and monitor daily operation activity to ensure efficiency and continuous productivity
• Manage daily operation budget and expenses
• Manage daily manpower deployment schedule and duties assignment
• Represent management and assist supervisor to communicate and rectify daily work matter with client's management as required
• Prepare daily operation performance report inclusive of risk assessment (if required)
• Ensure that all protocol and safe work procedures are adhered by all staff on site daily

Job requirements:

• Physically fit and healthy
• Possess good communication skills and can-do attitude
• Willing to work on public holiday or rotating shift , if required
• Possess Forklift operator license or certification will be an advantage
• Certification on risk assessment and workplace safety will be an advantage
• Willing to work night shift and split shift
• Willing to work OT on public holiday and weekend
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliency.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 5 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Ministry of Crab Dempsey is a prestigious restaurant located in the heart of Dempsey Hill, Singapore. Renowned for our exquisite seafood dishes and vibrant atmosphere, we are dedicated to delivering an exceptional dining experience that combines culinary artistry with outstanding hospitality.

We are seeking a dedicated and experienced F&B SUPERVISOR (Front of House Supervisor) to join our dynamic team.

Responsibilities

· Oversee daily front of house operations to ensure smooth and efficient service.

· Lead and manage the front of house team, providing training and support as needed.

· Maintain high standards of customer service, addressing any issues promptly and effectively.

· Coordinate with kitchen and bar staff to ensure seamless service.

· Manage reservations and seating arrangements to optimize the dining experience.

· Handle customer inquiries, feedback, and complaints professionally.

· Monitor and manage inventory and supplies for the front of house.

· Maintain cleanliness and organization of the front of house areas.

· Assist in organizing and executing special events and promotions.

Requirements

· Open to Singapore nationals or Permanent Residents only.

· Minimum of 3 years of experience in a supervisory role in a high-end restaurant or hospitality environment.

· Strong leadership and team management skills.

· Excellent customer service and communication skills.

· Ability to handle high-pressure situations and resolve conflicts effectively.

· Proficiency in reservation and point-of-sale systems.

· Detail-oriented with a strong focus on quality and efficiency.

· Availability to work evenings, weekends, and holidays as required.

• Conduct briefing to all General Cleaners
• To conduct daily inspections of cleaning operations assigned
• Responsible for the daily preparation of attendance adjustment form
• Responsible for all discipline of the staff
• To ensure that all work place safety and health requirements
• Require to conduct a proper On-the-Job training to all new staff
• Require to assist in recruitment plan

• Team Leadership: Supervise and lead a team, ensuring that tasks and responsibilities are completed efficiently.
• Task Assignment: Assign duties and set priorities for team members based on their skills and the organization's needs.
• Performance Monitoring: Monitor the performance of employees and provide regular feedback on their work.
• Training and Development: Identify skill gaps and provide or arrange for training and development opportunities for staff.
• Conflict Resolution: Address and resolve conflicts or issues that arise among team members to maintain a productive work environment.
• Goal Setting: Set individual and team goals that align with the organization's objectives and monitor progress.
• Quality Control: Ensure that work is performed to the required quality standards and take corrective action when necessary.

Job Responsibilities:

• Responsible for ensuring a positive guest experience
• Ability to courteously and efficiently interact and serve guests to ensure their satisfaction while dining, in accordance with all Company standards, policies, and procedures.
• Fully understands the restaurant’s concept other specifics of the Company
• Engage with guests as they make food and beverage decisions
• Serve food courses and beverages to guests
• Pick-up used plates and cutleries and clean tables as needed to ensure a clean dining area
• Enter orders, deliver food and beverages, process payments
• Achieve company objectives in sales, service, quality, appearance of facility, sanitation, cleanliness, and creating a positive, productive working environment
• Manage time effectively with minimum supervision.
• Assist the Managers and/or Supervisors in ensuring that the Steps of Service are met and executed by all restaurant staff members.

6 days work week, 12 hours shift each day with two 45 min meal break (provided by hotel)

Job scope:

- Scheduling of work days and timings of workers

- Supervising work done by workers

- Managing a team of workers under you

- Guiding new workers

Plus point:

- Experienced in housekeeping

- Experienced in management

Job Responsibilities:

• Responsible for ensuring a positive guest experience
• Ability to courteously and efficiently interact and serve guests to ensure their satisfaction while dining, in accordance with all Company standards, policies, and procedures.
• Fully understands the restaurant’s concept other specifics of the Company
• Engage with guests as they make food and beverage decisions
• Serve food courses and beverages to guests
• Pick-up used plates and cutleries and clean tables as needed to ensure a clean dining area
• Enter orders, deliver food and beverages, process payments
• Achieve company objectives in sales, service, quality, appearance of facility, sanitation, cleanliness, and creating a positive, productive working environment
• Manage time effectively with minimum supervision.
• Assist the Managers and/or Supervisors in ensuring that the Steps of Service are met and executed by all restaurant staff members.

Job Responsibilities:

• Responsible for ensuring a positive guest experience
• Ability to courteously and efficiently interact and serve guests to ensure their satisfaction while dining, in accordance with all Company standards, policies, and procedures.
• Fully understands the restaurant’s concept other specifics of the Company
• Engage with guests as they make food and beverage decisions
• Serve food courses and beverages to guests
• Pick-up used plates and cutleries and clean tables as needed to ensure a clean dining area
• Enter orders, deliver food and beverages, process payments
• Achieve company objectives in sales, service, quality, appearance of facility, sanitation, cleanliness, and creating a positive, productive working environment
• Manage time effectively with minimum supervision.
• Assist the Managers and/or Supervisors in ensuring that the Steps of Service are met and executed by all restaurant staff members.

Rules & Responsibilities

We are seeking a dynamic FIELD SUPERVISOR with strong leadership abilities to join our team. We are a company with a commitment to innovation and excellence. If you're a creative and strategic marketer with a passion for driving results and the ability to inspire and lead a team, we want to hear from you. Candidates are required to be experienced in marketing for the Construction Sector with good existing network and contacts.

Job Description:

* Strong marketing & presentation preparations skillets.

* Build strong client relationships to maintain old business and acquire new customers in local market

* Maintain regular communication with clients to ensure that all of their needs are understood and addressed.

* Collaborate with various internal departments and consultants to ensure that they fulfill

Customers requests and focus on improving the customers’ experience.

* Resolve complaints and keep track of all processes that pertain to the client’s desires.

*Build and strengthen the relationship with consultants, contractors and developers.

* Collect and analyze data concerning consumer behavior to understand changing needs.

* Prepare quotations, tender compliances and marketing proposals.

* Other ad-hoc duties as assigned.

Compulsory Job Responsibility & Requirements:

1) Master's degree in marketing, Sociology, business, or related field.

2) Mandatory working day Monday to Saturday 9am to 9pm (3 hours over time)

3) At least 4 years related experience in Singapore building construction marketing site

.4) Must be work on weekends or public holidays for essential job

5) Someone willing to take hardship job

6) Knowledge of our industry and target audience is a plus.

7) Creative thinking and problem-solving abilities.

8) Proven experience in marketing roles, including leadership or marketing operations manager.

9) Budget planning and management skills.

10) Strong strategic thinking, communication, and leadership skil

11) Proficiency in digital marketing channels and tools

12) Excellent organizational skills and attention to detail. 13) Able to build and maintain good rapport with all internal and external stake holders including clients, consultants, contractors, developers and team members.

14) Experience and equipped with strong international contact bases e.g. Developers, Consultants, Contractors.

15) Excellent negotiation, communication and presentation skills.

See how you compare with other applican

Responsibilities

• Supervise and lead a team of operational staff to ensure effective and efficient operations.
• Work with management to develop and manage departmental budgets.
• Communicate with clients and stakeholders to ensure operational excellence and customer satisfaction.
• Ensure compliance with legal and regulatory requirements.
• Identify opportunities for process improvement and innovation.
• Train and develop staff to improve their performance and ensure adherence to company policies and procedures.

Requirements

• Minimum of Diploma in any related field
• Proven experience in operations
• Strong problem-solving skills
• Ability to work under pressure and meet deadlines
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks efficiently
• Able to work long hours
• Able to stand the whole time during working hours
• Able to work on weekends and Public Holidays

Tasks & responsibilities

• Onboard new clients - design and implement efficient workflows & processes before delegating to associates
• Full Set of Accounts Management: Independently manage the complete set of accounts for various clients, ensuring accuracy and timeliness.
• Month-End Closings: Execute month-end closing processes efficiently for multiple companies.
• Management Accounts Preparation: Develop comprehensive monthly management accounts and reporting packages.
• Mentorship: Guide and mentor junior associates, fostering their professional growth.
• Team Supervision: Oversee associates to ensure high-quality work and achieve departmental goals.
• Financial Management Support: Assist in delivering expert financial management services to our clients.
• Problem-Solving: Address and resolve accounting issues promptly as they arise.
• Client Advisory: Provide clients with insightful advice on finance operations, accounting systems, and reporting requirements.
• Handle GST submission
• Handle payroll and CPF submission
• Prepare tax computation (training will be provided if necessary)
• Ad-Hoc Assignments: Tackle special projects and assignments as needed.

Qualifications & experience

• ACCA/ Degree in Finance, Accountancy or equivalent qualification.
• 3 years above of relevant work experience.
• Good work ethic, initiative, keen to learn new things and acquire new knowledge.
• Mature personality and willing to learn.
• Proficiency in Microsoft Office, Xero is essential
• Experience with Audit Express or SingTax, or basic corporate secretarial work.
• Possess good accounting knowledge.
• Possess good time management, planning, and organizational skills.
• Good interpersonal and communication skills to interact effectively with clients and co-workers.

Others

● Walking distance to Raffles Place, City Hall and Clarke Quay MRT (Red, Green and Purple Line)

● Enjoy a healthy work-Life Balance - 5 days work week (Monday to Friday 8:30am - 5:30pm)

● Competitive compensation includes salary, performance bonuses, and opportunities for internal growth.

Interested candidates are invited to apply online. Only shortlisted candidates will be notified.

Thank you for your interest.

Job Responsibilities include, but not limited to:

• Perform shift duties.
• Over time may be required due to exigencies of duties.
• Perform traffic management at both driveways including car park checks.
• Perform access control duties by manning all entrances and exits.
• Perform Back Gate / Staff Entrance duty; all documents and Keys are kept and accountable for.
• Ensure all security equipment in working order and secure.
• Assist members in using or resetting personal storage lockers in the club.
• Assist members in all enquires and to maintain the standard of a Prestige Club.
• Receive, record and safe keep all items found as part of Lost & Found procedures.
• Respond to all emergencies in the club and to manage the Fire Alarm System / Lift Supervisory Panel.
• Report all incidents, defects, hazards, complaints, and feedbacks.
• Assist in carrying out all operational and administrative duties.
• Ensure conformity of work standards and consistency when carrying out departmental operations and other security and safety related matter on day-to-day basis.
• To conduct initial investigation into an incident, feedback, or complaints.
• Submit all relevant reports to management.
• Direct supervision of all security officers.
• Prepare daily manpower deployment.
• Manage the CCTV Surveillance System.
• Conduct daily briefings and On the Job training/coaching for Security Personnel (OJT).
• To conduct follow-up and/or follow through all investigations.
• To perform daily and weekly audit checks on security operations and equipment including health and safety.
• Conduct daily supervisory checks at all posts.
• Ensure fairness in deployment and dealings with all security officers by looking into their welfare and concerns.
• Report to management all concerns, feedback, findings on all security officers in their daily operations.
• Any ad-hoc duties assigned by Supervisor/Management

Join Our Team and Enjoy Fantastic Benefits!

Main Duties

• Oversee the day to day operations of the housekeeping.
• Oversee the requirements and needs for daily banquet events relating to housekeeping.
• Work with the Housekeepers to allocate work assignments on a daily basis and ensure optimum cleanliness and service standards.
• Ensure cleanliness of all premises including back of the house areas.
• Daily routine inspections to identify and detect defects and follow up with quick rectification;
• Monitor and maintain cleaning materials and ensure all inventories are adequately stored, recorded and properly maintained;
• Recommend and control housekeeping amenities in the Club’s changing rooms/toilets for members’ use.
• Oversee and supervise facilities attendants and operation assistants in carrying out removal and disposal of approved unwanted items in the Club.
• Ensure all logistics and setup planning and communications to housekeepers are properly done in accordance to the Activities Instructions.
• Daily routine walks through and inspections. Identify and detect defect and follow up with quick rectification.
• Monitor and maintain cleaning materials and ensure all inventories are adequately stored, recorded and properly maintained;
• Ensure proper barricading of housekeeping or wet area and the safety of stakeholders are adhered to;
• Provide support for club events relating to housekeeping;
• Scheduling and keeping track of daily pool cleanliness (fallen dried leaves etc);
• Responsible for the cleanliness, orderliness, and appearance of the entire Clubhouse, F&B outlets, Function Rooms, Grand Ballrooms, Meeting Rooms, Admin Offices etc.
• Perform any other duties assigned by the Superior from time to time.

Main Duties

• Higher/Nitec in Mechanical Engineering or Electrical Engineering, Building or Facilities Management or Estate Management or equivalent with 2 years related working experience in housekeeping;
• Ability to communicate in English and team player;
• Able to work on rotating shifts including weekends and public holidays;
• willing to perform rotating shift duties on a 6-day work week.

Order supplies to stock inventory appropriately

-Verify and endorse all incoming products materials

-Help in the preparation and design of all food and drinks menus.

-Produce high quality plated both design and taste-wise

-Assist in preparation, washing, peeling, chopping, cutting all food ingredients.

-Cleaning the food preparation equipment and other kitchen tools, housekeeping.

-Ensuring the food preparation areas are clean and hygienic.

-Comply with and enforce sanitation regulations and safety standards

-Resourcefully solve any issues that arise and seize control of any problematic situation

-Monitor portion control to meet requests and minimize waste

-Maintain a positive and professional approach with customers

-Ready to work any shift.
-Willing to work on weekends and public holiday

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

JOB SCOPE:-

Logistics Coordination:-

• Coordinate Incoming Shipments: Arrange for the seamless coordination of goods arriving from shipping companies to Tanglin Mall.
• Stock Verification: Responsible for checking the stock of goods upon arrival at the mall, ensuring quantities and conditions match shipping documents.
• Storage Organization: Organize and manage the placement of incoming goods within the small storage areas in both the office and the mall, optimizing space utilization.
• Local Deliveries: Assist with local deliveries whenever required, ensuring timely and safe transport of products to customers.

Inventory Management:-

• Oversee the management of inventory levels, ensuring accurate records of incoming and outgoing European homeware and furniture.
• Perform regular stock checks and audits to maintain inventory accuracy and minimize discrepancies.

Warehouse Operations:-

• Supervise daily warehouse activities, maintaining a safe and organized environment.
• Implement best practices for the storage and handling of homeware and furniture to prevent damage.
• Be on standby to go to the warehouse or mall as needed for stock checks or to facilitate deliveries from the warehouse to the mall.
• Conduct local deliveries to customers when necessary, ensuring all products are delivered in excellent condition.
• Implement best practices for the storage and handling of homeware and furniture to prevent damage.

Customer Service:-

• Collaborate with the retail team to ensure that customer orders are fulfilled accurately and on time.
• Address any customer inquiries or complaints related to logistics and delivery issues promptly and professionally.

Continuous Improvement:-

• Identify opportunities for improving warehouse efficiency and logistics operations, implementing changes as necessary.
• Stay updated on industry trends and best practices in logistics and warehouse management.

Job Purpose

• Responsible for the on-site maintenance and operations of the bus/taxi shelters and its related inventories, include coordinating all related works or projects with internal and external parties/contractors, for the business activities of Stellar Ace Outdoor.
• This role is for day shift as default. However, depending on business situation, there will be at time to switch around to night shift as needed.

Responsibilities

• The duties and responsibilities of an site supervisor are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.
• Manage and coordinate maintenance daily activities, preventive maintenance, and corrective maintenance, and upkeeping of Outdoor advertisement equipment to deliver high systems availability and reliability.
• Plan and schedule routine and adhoc maintenance and cleaning activities with internal and external parties – include contractors, suppliers, and authorities.
• Supervise, check and monitor progress and quality of maintenance and cleaning activities with contracted suppliers.
• Conduct audit and check on cleaning and maintenance activities.
• Response to feedbacks (include Public or Authority feedbacks) related to maintenance and cleaning of bus/taxi shelters and coordinate with relevant contractors/suppliers for response and rectification.
• Coordinate related activities related to advertising activities for the advertising panels/boards/mediums related to taxi/bus shelters, overhead bridges, passage linkway, etc.
• Conduct engineering analysis and investigation of faults in all structural/Civil/M&E and their related systems.
• Provide technical advice to the maintenance and operations of outdoor advertisement equipment.
• Lead in the recovery and rectification of systems faults.
• Undertake projects in equipment modification/retro-fit, condition monitoring and procedure improvement
• Undertake any other tasks or functions that are incidental or ancillary to the performance of assigned work.
• Responsible for reviewing, implementing, and updating of working instructions and safety procedures related to equipment and its electrical system.
• Manage projects and works related to bus/taxi shelters and related activities.
• Prepare and submit necessary reports to authorities and internal management.

Qualifications & Work Experience

• Dip in Civil Engineering or Building and Estate Management.
• 3 years relevant experiences in supervision of functional maintenance, painting and traffic control works.
• BCA Cert in General Maintenance and Cleaning or in any other relevant field
• Must possess a valid driving license, preferably a Class 3. 2A and 2B Driving license may be considered.
• Must be comfortable to drive to different sites and preferably have own means of transport (e.g., car, motorbike)

Skills

• Self-motivated, always striving to improve or meet a standard of excellence.
• Able to communicate effectively and work in and as a team.
• Confident to manage contractors.

Job Summary

Working under limited supervision when supporting assigned service calls, utilizes intermediate skills to perform preventive maintenance and corrective repair of buildings, building systems and equipment, vehicles, and grounds within a geographical area/route potentially across multiple sites. Monitors building system operations and performance. Utilizes several trade skills such as welding, carpentry, plumbing, electrical, painting, roofing, heating and cooling. Must be flexible on schedule.

Apply the skill to troubleshooting and part replacement of M&E System

Create a technical report for a recommendation of part replacement

Coordinate the repair/replacement work by subcontractors

Essential Duties & Responsibilities

Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety.

Performs assigned day-to-day repairs, emergency and preventive maintenance. Completes maintenance and repairs, records as required.

Reviews assigned work orders. Estimates time and materials needed to complete repair. Orders necessary materials and supplies to complete all tasks. Utilizes CMMS to manage work orders and track completion.

Perform with installation and modification of building equipment systems.

Perform with troubleshooting and repairs of buildings and installed systems to include: plumbing systems, kitchen equipment, roofs, drains, shop, and HVAC/R.

Inspects new installation for compliance with building codes and safety regulations.

Inspects building systems including fire alarms, HVAC/R, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.

Oversees and inspects the work performed by outside contractors. Contracted work includes UPS, Electrical (HT & LT), HVAC/R, Genset, plumbers, and cleaning.

Supports an energy management program to ensure measures are taken to operate all systems in the most efficient manner to keep operating costs at a minimum.

Maintains lighting systems throughout the facility, cleaning fixtures and replacing bulbs and lamps.

Maintains grounds of facility or property performing such tasks as raking, sweeping, leaf blowing or snow removal.

Performs furniture assembly and locksmith tasks as needed.

Performs welding, carpentry, furniture assembly and locksmith tasks as needed.

Responds quickly to emergency situations, summoning additional assistance as needed.

May serve as a mentor to other technicians.

Report and communicate on a daily basis all work activity via PDA device.

Performs other duties as assigned.

Certificates or Licences

Possess and maintain a valid Class 3 driver’s license and good driving record with periodic checks

Safety

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete at a satisfactory level all required and assigned HSE training

2. Follow all activity policies and procedures, including all HSE related requirements at all times

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required

5. Submit PTW, RA, and MOS for those planned works

In addition:

1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment

2. Maintain and wear at all times required appropriate personal protective equipment (PPE)

3. Apply appropriate material handling techniques at all times,

4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The F&B Supervisor, is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotels and Hilton Group.

What will I be doing?

As F&B Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• In consultation with the Manager, agree and implement actions to make improvements to customer service.
• Complete the checklist in product knowledge.
• Make suggestions on the menu that might suit guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend guests to other outlets.
• Confidently know the opening hours of all restaurants and hotel outlets.
• Be able to recommend other restaurants and city attractions to hotel guests.
• Actively check team members’ product knowledge on each shift.
• Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist managers and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensure that all team members are briefed for the details of the shift ahead.
• Complete the checklist on preparing the restaurant for service.
• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
• Escort guests to a table and ensure that their preference and request are acknowledged.
• Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedure.
• Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals.
• Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
• Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
• Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A F&B Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years of experience as Senior Captain / Supervisor in a restaurant with high level of quality and standards.
• Senior High School education or specialty in Hospitality.
• Good English skills to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Must have good knowledge of food and beverage preparation and service of various alcohol.
• Able to remember, recite and promote the variety of menu items.
• Open minded and outgoing personality.
• Willing to work for long hours.
• Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

Patroling & escorting duties

Monitor CCTV, Fire Alarm System, Carpark system

Observe and report any unusual behavior and conduct of the employees or guests in the Hotel.

Monitor all unauthorized vandalism and removal of property

Report any accidents that happened within the Hotel

Create security and fire safety awareness among staff and guests

Inspect all areas for safety and fire hazard & report on findings

Handle work place incidents and do investigations