1. Checking the kitchen and equipment, monitored and make sure outlet operations running efficiency
2. Make sure outlet staffs prepared food follow by policies & procedures, ensure minimise food wastage
3. Ensure staffs compliance to all safety policies & procedure
4. Monitored outlets neat & clean all the times, ensure all outlets maintaining hygiene standard
5. Plan and arrange duty roster for outlet staffs, make sure enough manpower to support operation
6. Assist in hiring new outlet staffs, handling the phone calls from candidates and process onsite interview
7. Assist in setting up new outlet or closing down outlets
8. Adhere to the company policies and procedures and comply with the Code of Conduct
9. Interact with department and team members, management, and contractors professionally and positively
10. Monitored performance of all team members, encourage good relationships, promote team spirit, and ensure effective two-way communications
11. In Coordination with HR department to arrange training sessions and refresher courses for outlet staffs
12. Provide supervision, guidance and leadership for teams to achieve sectoral goals
13. Other ad hoc duties

Job Responsibilities

• To carry out supervisory roles in day-to-day site activities including taking care of workers and coordinating with client’s supervisory staff to manage inspections, etc.
• Ensure that all construction & M&E work is carried out or constructed according to the approved plans and design.
• Ensure all works are carried out within time schedule, follow the safety protocols, and maintain the required quality.
• Coordinate with fellow colleagues from different departments to ensure the smooth transition of M&E works and eliminate abortive works through regular discussions.
• Ensure proper preparation of work areas for subcontractors to carry out their works and ensure adequate materials preparation for execution.
• Monitor performance of subcontractors, evaluate the progress and manpower to ensure adequacy and adherence to schedule.
• Keep daily site records of manpower, materials usage, and works status.
• Attends all necessary M&E work progress meetings, internal meetings as & when required.
• Embraces safety and ensures all practices comply with safety regulations.

Job Requirement

• Possess relevant core trade certification, BCSS, CSOC, etc highly preferred.
• Minimum 3 years of M&E Supervisory experience.
• Good verbal and written communication skill.
• 6 days work week.
• Location: Lentor Central

Roles & Responsibilities

Overview:

Site supervisors or Construction Supervisor ensure the safe and timely completion of construction projects. They oversee everyone working on a construction site, which includes members of the construction team and any subcontractors. In this role, it's your responsibility to make sure each individual has the necessary resources to complete their tasks and to monitor and ensure they perform their duties effectively and in compliance with industrial health and safety regulations. Common site supervisor duties include:

• managing construction personnel and delegating tasks to meet deadlines
• performing regular inspections of the construction site
• identifying potential safety hazards and managing them accordingly
• ensuring all personnel comply with health and safety practices, such as wearing the appropriate protective equipment
• organising work schedules
• checking work techniques are correct and safe
• managing orders and deliveries of building materials
• assisting project managers with planning work activities
• completing site reports and other records
• attending site management meetings

Site supervisors perform most of their duties on outdoor construction sites, which means facing all types of weather. The role may involve working at heights, and a full driving licence is a typical requirement, as your work day often entails travelling between your office, worksites, client businesses and meetings with key stakeholders.

Site supervisor or Construction Supervisor skills

The following is a list of technical and soft skills that successful site supervisors typically possess:

• attention to detail
• teamwork
• interpersonal abilities
• communication
• leadership
• flexibility
• customer service
• adaptability
• knowledge of building and construction methods
• experience in manufacturing production and processes
• business management
• IT literacy, including the use of computers and handheld devices
• knowledge of construction regulations and health and safety legislation
• ability to interpret building plans and blueprints
• problem solving

• Oversee daily operations of the dining area to ensure smooth service.
• Supervise and coordinate staff, ensuring adherence to service standards.
• Train new waitstaff and ensure all team members follow proper procedures.
• Handle customer complaints and ensure guest satisfaction.
• Monitor inventory levels of supplies and place orders when necessary.
• Ensure compliance with health, safety, and hygiene standards.
• Assist in scheduling shifts and managing staff attendance.
• Conduct regular inspections of dining area cleanliness and readiness.

Job Description

• Conduct daily construction inspection related works as directed by Manager and Engineer
• Coordinate with subcontractor to ensure construction works is carried out as per design and method statement
• Ensure construction record is timely and properly kept
• Monitor and feedback site progress, and monitor the rectification of any non-compliance
• Coordinate with safety department staff to ensure safety measures are been complied

Requirements

• Polytechnic Diploma in Civil Engineering
• Able to work on rotation basis
• At least 4-5 years of experience as a site supervisor with a construction Main-con.

1. Specific Responsibilities

• Manage inventory as well as warehouse, transportation, and other logistics processes
• Develop new strategies to streamline processes and reduce cost
• Ensure that quality, quantity, customer satisfaction, and financial commitments are met
• Manage and develop logistics staff
• Partner and communicate with manufacturers, suppliers, and customers

2. Competencies

• Forward Thinking
• Strong Numerical and Analytical Skills
• Team player
• Keen attention to detail
• Quick Follow-through
• Good Interpersonal Skill

3. Details

• 6 days work week/1 off day during weekdays
• Need to work on weekend/public holidays when customer required
• Able to work independently and long hours
• Experience in Managing and schedule a team of drivers
• Able to help company solve any ad-hoc duites given
• Able to communicate well with our customers
• Experience in logistic field
• Familiar with Singapore road map & Traffic rules
• Able to carry 10kg-20kg load of grocery/items
• Able to climb staircase

• Working hours: Mon to Fri 9am-6pm | Sat 9am-1pm
• Basic Salary : $2500 - $3800
• Location : Islandwide Site
• Office : Pandan Loop – Clementi

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities

• Handle Pollution Control Construction Project
• Material & tools planning
• Supervise onsite work.
• Help out with onsite work whenever necessary.
• Purchasing and collection of materials when necessary.
• Solve onsite issues.

Requirement

• Training Provided
• Class 3 Singapore driver license

Key Responsibilities:

• Ensure efficient, effective, and consistent service alongside the Front of House Team in fast-paced environments.
• Oversee daily cleanliness, organization, and staffing to maintain operational standards.
• Handle shift duties to ensure seamless operational transitions.
• Manage guest relations, focusing on recovery and exceptional service standards.
• Evaluate and guide staff performance, maintaining accountability to company guidelines.
• Collaborate with Logistics and Procurement for inventory management and supply chain efficiency.
• Uphold safety, security, and health standards, ensuring a secure and compliant dining environment.
• Participate in management meetings, contributing to the strategic direction and operational improvements.

Requirements:

• Professional Certificate/NITEC in a relevant field, with at least 2 years of supervisory experience in F&B.
• Demonstrated leadership ability, capable of managing and motivating staff effectively.
• Proficient in computer software for data management and presentations, including Microsoft Excel and PowerPoint or Google Sheets and Slides.
• Strong communication skills, able to engage effectively with both staff and management.
• Resilient and adaptable, with the ability to thrive in high-stress, fast-paced settings.
• Detail-oriented with a strong focus on problem-solving and process improvement.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Responsibilities:

· Coordinating and managing the shipment of goods to and from various locations

· Ensuring that all shipping operations comply with applicable laws and regulations

· Negotiating contracts with carriers, freight forwarders, and other shipping service providers

· Must be a highly organized individual with excellent interpersonal skills and the ability to network and develop relationships with shipping lines

· Tracking shipments and monitoring delivery schedules to ensure on-time delivery

· Communicating with customers and other stakeholders to provide updates on shipment status and address any concerns or issues that arise

· Managing and resolving any shipping-related issues or concerns that arise

· Strong working knowledge of cross-border logistics including import/export and customs clearance

· Collaborating with other departments, such as sales and customer service, to ensure that shipping services meet the needs of the business and its customers

· Managing shipping budgets and ensuring that shipping costs are kept within budgetary constraints

· Able to handle a high volume of work in a fast-paced environment

· Identifying opportunities to optimize shipping efficiency and reduce costs

Requirements:

· Diploma/Bachelor's degree in logistics, supply chain management, or a related field preferred

· Minimum 1 year of working experience in sea freight / logistic department/freight forwarding

· Strong communication and interpersonal skills, with the ability to effectively communicate with carriers, customers, and other stakeholders

· Excellent organizational skills and attention to detail

· Proficiency with shipping management software and other relevant technology

· Knowledge of applicable laws and regulations related to shipping, such as those related to safety, security, and hazardous materials

· Ability to work independently and as part of a team in a fast-paced environment

· Perform other duties in supply chain as and when may assigned by the management team

Our client is from Oil and Gas industry, a local leading player. They are looking for a Mechanical Maintenance Supervisor for the next phase of their business. They are located in West.

Duties of Mechanical Maintenance Supervisor:

• Supervise in-house contractors and vendors to ensure safe and efficient execution of mechanical tasks.
• Develop and update maintenance plans and schedules to minimize production disruptions.
• Analyze equipment performance to identify issues and propose improvements.
• Ensure maintenance plans meet engineering standards and compliance with regulations.
• Prepare maintenance documentation, including checklists and risk assessments.
• Achieve maintenance KPIs and support technician training and development.
• Manage manpower, including overtime and emergency planning.
• Oversee spare parts and warehouse activities, including stock management and ordering.
• Handle service contract scopes, PR, and evaluations.
• Forecast, monitor, and manage maintenance budget.
• Participate in emergency response and assume relevant roles as needed.

Requirements

• Min Diploma in Mechanical Engineering related field.
• Min 8 years’ experience in Oil & Gas or Petrochemical industry
• Experience in mechanical maintenance and supervisory

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Scope of Position

• Excel in delivering Legendary Quality Experience to all guests while attending to their needs and requests. Provide superb recommendation for wine and dine, entertainment, tourist attractions, airline ticketing, arts and any other information.
• Required to communicate in Japanese with our Japanese-speaking guests.

Responsibilities

• Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly
• Provide Concierge- related trainings to Concierge/Baggage & Front Office Team
• Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager
• Ensure that colleagues are well- groomed and arrives for daily duty promptly.
• Coordinates with third-party vendors when necessary
• Do outside errands / taking of guests to destinations (eg clinic /shops etc)
• Well informed on all activities within and outside the hotel
• Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
• Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted
• Maintain complete and readily accessible files and records necessary for effective operations and future references
• Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
• Communicate effectively with Japanese-speaking guests to understand and address their needs.
• Well-versed with Mandarin Oriental Hotel Group goals and information.

Requirements

• Minimum JLPT-N2 and fluent in spoken Japanese to liaise with Japanese-speaking guests
• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
• Minimum 2 years experience in 5-star luxury hotels, with supervisory responsibilities
• Good communication and interpersonal skills
• Enjoys interacting with guests
• Work on rotating shifts (no night shifts), weekends and public holidays as rostered

A Logistics Project Manager’s Role

Achieving the above benefits depends on how well supply chain experts use project management to improve performance.

To help make this easier, the following describes the role of a project logistics manager.

A logistics project manager is a business expert whose primary objective is to manage any assigned logistics and supply chain projects. They introduce the project management framework and apply it to business operations. They also develop business processes, implement continuing education, and assess projects’ risks.

As a result, they have access to various functions across the logistics and supply chain team, including:

• Supervise the transportation of goods and services
• Schedule and oversee the supply chain management activities
• Manage warehouse and transportation staff
• Resolve supply chain issues and customer-related complaints
• Maintain inventory reporting

The role of a logistics project manager includes the following:

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

Those are some of the essential roles a logistics project manager plays. These strategies and their ability to navigate complex processes are part of a successful career in supply chain management.

Warehouse Assistant/StoreKeeper / Logistic warehouse Supervisor / Logistic Specialist / Supervisor / senior welcome apply ( X 10 Opening - West / Central , East )

salary up to $4000++

( Junior /Senior / Supervisor warehouse with experience welcome apply )

Warehouse assistant / Senior Warehouse / Logistic Specliast / Junior / Entry level / can apply

( Jurong ,Tuas , serangoon , tai seng, Jurong East , Woodlands ) Company transport provided

5 days work week + OT + Good Bonus (Permanent role)

• warehouse duties

• Weekly/monthly stock count and random stock check

• Pick , pack & others logistic warehouse duties assign.

Requirements:

◾with forklift license or without forklift license welcome apply

Full Training provided

Good Pay + OT + Good allowance + High Bonus( Permanemt role )

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 (No Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Good Pay + Good Bonus ( 5 Days Work Week )

Junior / Entry Level / No experience / Senior Welcome apply / Full Training Provided Job Description:

· Receive, unpack and check all incoming shipments. Conduct simple quality inspection.

· Pick and pack all outgoing shipments against delivery orders and any other related documentation, coordinates with courier, forwarders or local drivers.

· Performs data entries into ERP – inventory control system

· Report and notify order processing team for all discrepancies in incoming or outgoing shipments.

· Perform housekeeping duties to ensure our warehouse is kept tidy and clean

Job Requirements:

· Minimum GCE “N” level

· At least 2 years working experience in warehouse operations

· PC literate with simple MS office knowledge

Good Pay + Good allowance + Good Bonus

-Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

-Consultant In-charge: Quah Li Lian (Lilian)(Registration No: R1983286)

• Working Location: West side, Tuas
• Working days: 5 days
• Allowance: Transport, Meal allowance
• Benefits: Annual Salary increment, Bonus, annual leave

Job Scopes:

• Lead and train warehouse staff.
• Develop and maintain inventory control procedures for accurate financial information.
• Perform cycle counts to monitor parts condition and maintain inventory accuracy.
• Ensure all received goods are correct by working closely with the Supply Chain.
• Track incoming and outgoing goods.
• Collaborate with planning to review schedules and provide warehouse support as needed.
• Ensure accurate and timely kitting, delivery, and receipt of materials.
• Coordinate with Quality for items requiring incoming inspection.
• Maintain proper tagging and labeling of inventory.
• Identify system improvements and recommend changes.
• Work with planning to issue materials to production and handle urgent warehouse requests.
• Prepare and analyze monthly/quarterly inventory reports for management.
• Review and implement ways to reduce waste.

Requirements:

• At least 3 years of experience in warehouse operations
• Must have a Forklift license
• Proficient in WMS/ ERP systems
• Basic knowledge in Microsoft Excel

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

Position: F & B Service Lead

• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: up to $2800

Requirements:

• Preferably 1 year supervisory experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensure excellent guest experience through providing of warm and genuine service
• Ensure product items are well stocked and display cases are attractive and clean
• Ensure proper opening and/or closing of the outlet while adhering to Company SOP
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is specialized in the production and distribution of disposable medical devices.

• Lead manufacturing team to deliver quality products within the S&OP.
• Ensure everyone adhere to quality and safety practices.
• Give input in S&OP meeting and plan material and resource for the entire product line.

Requirements:

• At least 2 years of experience in handling assembly stations.
• Meticulous with good leadership skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Customer Services Supervisor

Salary : $3,500

Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)

Location : Toa Payoh

Job description:

* Lead, supervise, and mentor a team of customer service staff across multiple outlets.

* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.

* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.

* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.

* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.

* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.

* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.

* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.

Requirements:

* Proven experience in a customer service management role, preferably within the retail or service industry.

* Strong leadership skills with the ability to manage and motivate a diverse team.

* Excellent organizational and multitasking abilities.

* Proficiency in creating and managing work schedules and rosters.

* Willingness to travel frequently for outlet visits and provide hands-on support.

* Outstanding communication and problem-solving skills.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.

• Responsible and honest
• Arrange daily stock and order the goods
• Arrange staff to apply rest days
• Have ideas to solve shortage of manpower matter
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Prepare and submit performance reports
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Excellent communication and interpersonal skills
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills

------------------Night Shift---------------------------

Requirement:

1) Min 8 years of Sales and business development experience in both commodity (PP, PS, PE) and engineering plastics (ABS, SAN, ASA, PC,/ABS, POM, PBT, etc.)

2) Have good knowledge of Plastic Distribution business model, good Technical knowledge and connection with business partners in Plastic industry

3) Degree qualification

4) Good and aggressive personality with excellent analytical skills, willingness to learn

5) Good interpersonal and communication skills in English

6) Candidate with suitable experience may consider higher position

7) Has expertise in a specific field and is able to independently perform tasks that arise within the team while making own decisions

8) This position is required to travel to Batam and JB to support existing customers at first, then travel to developing countries due to business expansion in the future

JD:

1) Job ratio is 50% for making new business and 50% for maintaining the current business

2) Marketing and taking action aggressive and spontaneously to create new business

3) Maintaining current customers to handle daily task efficiently

4) To control the trading material stock inventory

5) Attend to customer enquiry and provide sales services to customer

6) Prepare quotation and liaison with customer on pricing matter

7) Follow up with customer on payment issue

8) Sourcing for suitable supplier for purchase of trading material

9) Evaluate of supplier performance to ensure purchased products met the customer requirement

10) Check P/O from customer and to supplier for trade term, payment term, price and lead time

11) Follow up with customer on any arise including customer complaint

12) Take proactive actions to ensure customer satisfaction

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

*Location:* Singapore

*Industry:* Construction, solar energy

*Key Responsibilities:*

- manage on-site electrical works for solar energy projects

- supervise workers on the installation, maintenance, and repair of solar systems

-Coordinate with project managers, clients, and workers to ensure timely project completion

- Troubleshoot electrical issues

- Ensure compliance with safety regulations and quality standards.

*Requirements:*

- Minimum of 3 years of experience in electrical work, preferably in solar energy projects.

- Good understanding of electrical codes and safety standards.

- Ability to read and interpret technical diagrams and plans.

- Must be physically fit and willing to work on-site

- must have class 3 license

*Benefits:*

- Competitive salary package

- Opportunities for career development in the growing renewable energy sector.

- flexible working hours

- welcome Malaysian PR/citizen

A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.

• Responsible and honest
• Arrange daily stock and order the goods
• Arrange staff to apply rest days
• Have ideas to solve shortage of manpower matter
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Prepare and submit performance reports
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Excellent communication and interpersonal skills
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills

------------------Night Shift---------------------------

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems