The candidate will lead and manage the development team forthe successful implementation of healthcare IT solution or software product development.

Role and Responsibilities:

· Support project manager or product owner on project or product planning

· Translate business requirements into technical architectures & detail solution

· Assess and validate solution and infrastructure feasibility in hybrid cloud environment and compliance to IT policy

· Design application architecture including the integration with external systems

· Develop the detail design of the core application components

· Ensure the application has robust design and security protection

· Hands-on coding and coach internal development team on design and coding

· Work with relevant DevOps engineer for Release management and deployment of application releases

Requirements:

· Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science, Information Technology.

· 10+ years of relevant work experience in software product development and life cycle.

· Strongexperience in API design and implementation

· Experience inapplication architecture design and database design

· Hands-on development experience for Frontend & Backend application (C# .Net core & ReactJS)

· Experience in AWS or Azure

· Experience in Azure DevOps or equivalent CI/CD

· Experience in Microservices design and development will be advantageous

· Knowledge and experience in application design patterns

· Proactive and meticulous

· Value driven and versatile

· Approach design and development of solution with the mind set of software product development

· Experience with agile development methodologies

Job Responsibilities:

- To attend service fault call, troubleshooting and rectification work at customers’ premises.

- To co-ordinate with the customer and sub-contractor for ad-hoc service works.

- To carry out periodic maintenance servicing.

- To provide technical support including installation, testing and commissioning.

- To provide standby during after-office hours.

Qualification Requirements:

- ITE Nitec and above.

- Basic technical knowledge on Access Control, CCTV, Public Address and basic network will be an advantage.

- Entry level candidates are welcome.

Interested applicants please forward detailed RESUME in MS Word / PDF format to: [email protected]

PLEASE STATE:

· Reasons for Leaving (Past & Present Employment)

· Expected Salary

· Date of Availability

Job Highlights:

- Good training and learning opportunities.

- Salary commensurate with work experience.

- Teamwork workplace.

Takeaway bakery store at 1 jalan Dusun seeking part time service crew.

Duties include :

Making drinks/coffee

Replenish stocks

Cashiering

Maintain tidiness and cleaniness of shop

Any other duties assigned.

Must possessed SFA basic Hygience cert.

Able to commit 3-4days a week (min 4hrs per shift)

Responsibilities:

• Play a key role in the design and execution of the next evolution of KABAM’s Co-Lab and Halo autonomous mobile robots, leveraging expertise in ROS, robot navigation, robot perception, and proficient programming in C++/Python. Prioritize innovation while ensuring the highest standards of reliability and robustness throughout the development process.
• Work closely with various teams, including mechatronics, electrical, and software engineers, to seamlessly incorporate new robot platforms or enhance existing ones within KABAM's Smart+ app, ensuring optimal performance and reliability.
• Integrate embedded systems into robotic platforms by utilizing protocols like serial, CAN bus or Modbus for seamless communication between embedded ATmega microcontrollers, sensors/actuators and the main robotic system.
• Provide expert support for remote robot deployments at customer sites worldwide.
• Maintain documentation of the design, development, and deployment processes for future reference and knowledge sharing within the team. Capture insights gained from projects in docs and present them in regular team sessions.

Requirements:

• Education – Bachelors in Computer Science/Electrical Engineering/Mechanical Engineering with a focus in robotics, mechatronics, or related fields
• Experience – Bachelors (Preferred 1 or more years of experience/ fresh grads are welcome)
• Industry – Previous Experience/Internship in a robotics company required.
• Language – English (required)
• Computing – C++/Python, Linux, git, ROS
• Coordinating the Work and Activities of Others — No
• Guiding, Directing, and Motivating — No
• Making Decisions and Solving Problems — Yes

Technical qualifications (REQUIRED):

• Track record of building ROS software on real robots
• Experience developing robot applications with C++/Python programming languages
• Good knowledge of microcontrollers with track records such as Arduino or Raspberry Pi projects.
• Familiar with the Linux platform, its configuration, and command-line operations
• Understanding of robotics principles, including kinematics, perception, and control
• Track record collaborating on software projects (Git)

We are looking for an AI Engineer to develop reusable NTT AI Assets to accelerate GenAI and AI Use Cases from Ideation to MVP. He/She will also explore the AI landscape to pilot new GenAI tools within our ecosystem to rapidly test business value based on requirements. As part of the AI innovation pod, he/she plays an important role to create an agile lab with IP, ownership and control of any such developments belonging to NTT.

Job Description

Integral role in an agile AI innovation pod responsible for designing, building, validating, and deploying end-to-end machine learning systems.

Work with large and complex datasets to develop domain-based AI or GenAI models/solutions to deliver business value.

Build reusable AI assets, pilot new tools in the ecosystem and actively seek opportunities to finetune solutions and drive innovation.

Drive AI governance and best practices for AI development, in deployment and operations.

Key Roles and Responsibilities

● Design, develop, and deploy reusable domain-based AI and Generative AI assets using cutting-edge techniques such as GPT, VAE, and GANs.

● Create secure, scalable, and efficient cloud-based AI solutions that adapts to changing business needs.

● Continuously optimise AI pipelines, including data preprocessing, feature extraction, model training and evaluation, to ensure the best performance.

● Collaborate with subject matter experts to define AI project requirements and objectives that align with overall business goals and drive innovation.

● Stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques, and identify opportunities to integrate them into our products and services.

● Optimise existing AI solutions for improved performance, scalability, and efficiency.

● Promote AI governance and best practices in the development, deployment, and operations of AI systems to ensure responsible and ethical use of AI.

Knowledge, Skills, and Attributes

● Application knowledge of, Generative AI and machine learning concepts and technologies.

● Proficiency in programming languages such as Python, Java, or C++.

● Extensive experience with machine learning frameworks (e.g., TensorFlow, PyTorch, Huggingface), deep learning techniques, natural language processing, LLMs

● Strong understanding of cloud platforms (preferred Azure).

● Strong analytical and problem-solving abilities.

● Ability to make data-driven decisions and assess the business impact of AI projects.

Academic Qualifications and Certifications

● Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.

● Relevant programming qualifications and/or cloud certifications

● Relevant Agile certification is preferable.

Required Experience

At least 2 years of experence in the following

● Demonstrable experience with one or more programming languages (e.g. Python) and database languages (e.g. SQL)

● Demonstrable experience with data warehouse and data lake technical architectures, infrastructure components, ETL/ ELT, and reporting/analytic tools

● Experience with common AI and Generative AI technologies and libraries, such as NumPy, Matplotlib, Scikit, LangChain, Streamlit, LLM models

● Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc

● Demonstrable experience applying statistical methods and machine learning techniques to solve business problems

● Experience in working in micro-services architecture working with APIs development

● Demonstrable experience of full-stack software development with prolific coding abilities

● Experience with Agile Development Methodologies and Test-Driven Development

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description

• Lead and guide sub-contractor to achieve quality workmanship
• Handle paperworks , defects issuance and reporting
• Conduct defects investigation and identification

Requirement

• Minimum 4 years in CONQUAS
• Possess at least 2 good industry practices certificates
• Microsoft office knowledge
• Able to communicate with client and consultant

1. Electronic Access Control & CCTV Technicians will install with or without direct supervision:
2. Access Control devices such as; Card Readers, Request to Exit Buttons (REX), Motion Sensors, Maglocks, Electric Door Strikes, Access Control Panels,
3. Analog & IP Cameras, Power Supplies, cable pathway systems,
4. Firestop systems, various electronic components, and various cable that includes but is not limited to: twisted pair cable, coax, power limited tray cable, stranded cable and solid conductor low voltage cable.
5. Cable installation includes: placement, termination, testing, labelling and documentation.
6. Install various access control devices.
7. Program Access Control Panels & Systems
8. Install various CCTV camera types both Analog & Digital IP systems
9. Install & Program DVR Recording Units
10. Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings).
11. Install, terminate, test, label and document horizontal, backbone and other cables.
12. Dress and route cable into closets and control rooms.
13. Firestop various types of cable penetrations.
14. Perform other duties as required.
15. Willingness to work Days, Nights & Weekends as required.
16. Willing to work in tight, confined areas.
17. Ability to carry heavy loads as needed.
18. Carry and climb ladders as needed.
19. Maintain a safety conscious work environment.
20. Maintain reliable transportation to get to and from the jobsites.
21. Valid driver’s license is a must.

Key Qualifications

8 years of experience in building, extending, and operating solutions developed using ABAP (RICEFW, OData, and other integration techniques)

Hands-on experience with Application Programming on SAP S/4HANA including restful application programming, core data services, code pushdown, etc.

Hands-on experience with S/4HANA implementation (Brownfield experience)

In-depth experience in software development and architecture with an awareness of secure programming

Experience with analysis, design, development, and implementation of enterprise solutions

Knowledge of software engineering practices and standard methodologies for the full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and deployment

Knowledge of SAP technologies/frameworks such as SAPUI5, Fiori, CAP, and SAP BTP Services is a plus

Responsibilities:

· Coordinating, planning and conducting the project plan

· Project formulation and monitoring progress and schedule

· Effective communication and co-ordination between project participants

· Attend site meeting, inspect, monitor and report project progress.

· Submit and update monthly project status

· Perform other duties or tasks as assigned by immediate superior or Project Manager

Requirements:

· Degree in Civil/Structural Engineering or its equivalent

· At least 3 years relevant working experience as Project Engineer in main contractor office

· Proficient in MS Office Word, Excel and Project Scheduling software

· Bilingual with good communication skills

JOB DESCRIPTION

• Work closely with the Sales team to understand and define client’s key business drivers and requirements
• Support Sales team throughout the contract lifecycle, including being present at client review meetings to identify opportunities to upsell existing accounts
• Liaise with clients to develop project documentation, such as Statement of Work and implementation plans
• Communicate with internal stakeholders and external vendors to ensure effective delivery of projects
• Lead a group of vendors during the implementation phase to ensure deliverables are punctual with no downtime during the course of work
• Propose technically viable solutions that satisfies client requirements and add value to the overall proposal
• Ensure all documents and drawings are in place before handover to Service Operations team

JOB REQUIREMENTS

• Degree in Electrical Engineering or equivalent
• 3 to 5 years of experience in data Centre A&A works is a must
• Able to work in a fast paced environment
• A team player with the ability to work alongside subject matter experts to deliver projects on time
• Knowledge in M&E systems setup, ability to interpret drawings/schematic diagrams
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint)
• Willingness to work on weekends or after office hours if and when necessary

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary

Responsibilities

Development of common platform to power the network connectivity solution -

• Multi-node cluster management
• High Availability
• Distributed Storage with replication and redundancy
• System monitoring and reporting
• In-house application integration, containeration, and virtualization
• Container orchstration

Requirements:

· Bachelor’s Degree in Computer Science/Computer Engineering/IT or equivalent

· Ability to work well within a team

· High sense of ownership of task assigned, deliver work with high quality and efficiency

Responsibilities

• Ensuring the technical support team quickly and efficiently responds technical support issues, via telephone, email, and the company’s support ticketing system and that all issues are documented and resolved within SLA.
• Well understand solutions projects SLA/SLG and make sure Systems Engineer team in line to ensure customer satisfaction and SLA/SLG.
• Defining support processes and procedures and in-depth reporting and analysis of the reported technical issues, along with root cause analysis leading to recommended remedial action.
• Responsible for ensuring the correct elevation of issues from 1st line to 2nd line support members, and ultimately any un-resolved software issues to the technology team. He/she will further be responsible for ensuring that these issues, once resolved, are correctly communicated to the support team and in turn communicated out to the customer base.
• Managing prioritisation, escalation, and resolution of support incidents to the Technology team.
• Ensuring the ticketing and documentation process for all support incidents is adhered to.
• Managing on-site support services as required.
• Recruit, train and supervise L2 Systems Engineer team.
• Build and manage L2 Systems Engineer team’s roadmap.
• Develop & maintain online technical training courses for support division engineers.

Requirements

• Bachelor’s degree or equivalent experience.
• Leadership ability.
• Proven work experience as leading technical support team (Minimum 03 years).
• Experience with Customer Service.
• Outstanding organisational and communication skills.
• Familiarity with best practices in IT service management.
• Hands-on technical skills in systems and network.
• Familiarity with Linux, virtualization platforms (VMware) and open-source application.
• Familiarity with IT Automation and scripting.
• Familiarity with cloud technologies and administration.
• Self-motivated with ability to work in a fast-paced environment.

Responsibilities:

• Provide personalized service through emails, telephone calls, text message, resolve customer’s enquiry, feedback in related to customer registration, purchase and products.

• Understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner and consistently deliver excellent quality service to our customers.

• Entering and processing of sales orders.

• Prepare delivery packing list and airway bills for storeman.

• Any other general administrative duties/ad-hoc task as assigned by immediate supervisor

Job Requirements:

• Professional Certificate/NITEC, Diploma, GCE ‘N’ or ‘O’ Level

• No experience needed (With customer service experience preferred).

• Proficient in basic computer programs.

• Customer service oriented.

• A team player with pleasant personality, good telephone etiquette and communication skill in both verbal and written.

• Proficient in basic Microsoft office skills.

• Candidates are required to be able to communicate in Mandarin verbally and in written as majority are chinese-speaking customers.

Mobile Test Engineer

• Experience with mobile device related testing.
• Good understanding of tools and device farms e.g. Tosca, Appium, InTune, Perfecto or equivalent mobile device farm.
• Good working knowledge in mobile testing and DevOps technologies: ie Java, Python, Appium, Jenkins, CI/CD, Perfecto.
• Experience in mobile device management (MDM) and use of mobile device farm are essential.
• Provide technical support for mobile device related issues during SIT testing.

Job Description

Assisting your Project Manager in:

1. Work with drafters on designing fire protection systems for Data Centres/commercial projects

2. Read up and understand code of practices for fire protection installation

3. Coordination of sub contractor’s site installation

4. Attend meetings with main contractors

5. Assist your Project Manager in preparing variation claims

6. Assist your Project Manager in the submission of method statements/project schedules

7. On site survey to provide a costing for customers

8. Quality checks and analysis. Specifically to check on the compliance of installations done by your sub-contractors

Requirements

• Positive attitude
• Class 3 license preferred
• Diploma and Degree graduate without working experience are welcome.

Training and guardian will be provided to assist you for a successful career in this challenging industry.

You will lead a cross-functional team to develop a B2B e-commerce cybersecurity platform with SaaS functionality based on existing in-house solutions.

Responsibilities:

• Familiarize with Ensign’s business domain of cybersecurity and existing in-house tools.
• Guide the outsourced team in the development of a B2B e-commerce platform
• Lead the development of SaaS-flow for existing in-house cybersecurity solutions, to enable them to be accessed via the B2B e-commerce platform.
• Be familiar with both front-end and back-end dev and UIUX design to guide a small development team working on the above project.
• Familiarity with cybersecurity domain is preferred.
• Evaluate potential solutions relating to analytics web applications and make recommendations to solve business problems
• Deploy to and administer cloud-based web application platforms
• Monitor and respond to production issues
• Ability to design and supervise QA / testing for code

Requirements:

• BS/MS in computer science from a reputable university (preferred, or sufficient certifications to demonstrate technical knowledge)
• Minimum 5 - 8 years of experience working on web applications, preferably with SaaS development experience
• Deep knowledge in Javascript as a full-stack dev.
• Preferably some experience working with e-commerce platforms.
• Experience with cloud-native development and deployment
• A creative thinker who understands User Interface design
• Strong awareness of data security, data governance and performance, with an ability to deliver these key non-functional requirements
• Excellent technical skills

Responsibilities

• Provide technical deployments in all running projects & new projects as a team member of Service Delivery Division.
• Understand how to gather more technical requirements/information and recommend a solution.
• Must be able to do Linux system installation, end-to-end/pilot testing at staging/production environments, ANTlabs solution verification and fault escalation.
• Perform troubleshooting and patch fixes at a hardware and software level.
• Able to diagnose, isolate, troubleshoot, and fix technical issues under pressure.
• Show responsibility on all assigned tasks even need to work after office hours (at situations) in achieving tasks or timely project completion.
• Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction & instil quality in every aspect of job function.
• Any other matters as instructed by Supervisor (or) Project Managers when required due to job nature.
• Overseas travel may be required for onsite implementation (duration - depends on project/customer/onsite requirement).

Technical Skills/Experience

• Experience in installing, managing, and troubleshooting Linux Operating systems such as RHEL, CentOS or Ubuntu
• Experience and knowledge of open source applications/tools such as HA clustering, HA Proxy, BIND DNS, Apache, Nginx, LDAP, SMTP, NTP, NFS, SNMP, PRTG, etc.
• Experience and knowledge of Virtualization technologies (KVM, Microsoft Hyper-V and VMware)
• Experience and knowledge of Cloud Services like AWS, GCP, Azure, etc.
• Database knowledge such as MySQL, MariaDB, PostgreSQL, etc.
• Basic understanding of cloud / enterprise networking and security best practices
• Knowledge of OS/Application security hardening
• Experience in Linux shell/Bash script
• Experience and knowledge of networking such as switching, routing, firewall, VLAN, TCP/IP
• Knowledge of containerization and related tools (Docker, docker swarm, Kubernetes) will be preferred
• Having Dell Power Edge installation and troubleshooting experience will be advantageous

Requirements

• Minimum 3-5 years of technical work experience in IT/Telecom industry with following technical skills/experience
• Bachelor’s Degree in: Engineering (Computer / Telecommunications), Computer Science / Information Technology or its equivalent
• Fast learner with a positive attitude and ability to handle multiple concurrent projects independently without much supervision
• Able to perform duties inside a data centre environment, as well as outside of office hours and/or night activities as required by the projects

We’re a world-leading smart mobility SaaS tech company with over 1,850,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative, and passionate?

Do you take ownership, embrace challenges, and love problem-solving?

We’re looking for a Senior Systems Engineer who will enable us to build industry disruptive tech products and revolutionise the way our customers use technology.

You want to

• Install new systems (bare metal and virtual machines), rebuild existing systems and configure hardware with a focus on infrastructure as code (IaC) and automation
• Develop and maintain configuration management tools
• Contribute to and maintain system standards
• Work closely with Software Engineers to develop CI/CD pipelines
• Research and recommend innovative and automated approaches for system administration tasks
• Manage security on the systems platform
• Perform and ensure daily automated backup operations are carried out
• Apply operating system patches and upgrades on a regular basis
• Perform periodic performance reporting to support capacity planning
• Make recommendations for future upgrades

You have

• BS Computer Science degree or equivalent industry experience
• Linux Guru skillset
• Configuration management experience (Cfengine, Puppet, Ansible, etc)
• Big data and supporting systems experience (Cassandra, Hadoop, Kafka, Spark, Flink, RabbitMQ)
• Container and Container Orchestration experience (Docker, Kubernetes)
• Experience running hybrid environment of on-premises and cloud services

Hiring EMTs / Nurses / Paramedics

Immediate Vacancy

Location: Islandwide

Working Days:

Monday to Friday -

8am to 6pm / 12pm to 10pm

Two weekend duties per month.

Incentives and bonus

Salary: $2,200 - $2,500

Job Description: Provide care and assistance to patients .

Maintain equipments in the ambulance.

Requirements:

Valid Emt / Paramedic / Nurse Liscense

Valid BCLS / ACLS cert

Singaporeans only

Able to start immediately.

Call 65034010

Job Summary:

• Industry: Facility Management
• Location: Buona Vista
• Working hours: Monday to Friday, 9 am to 6 pm

Job Responsibilities:

• To handle important FM engineering management in the data centre.
• To be responsible for all Planned Preventive Maintenance (PPM) activities
• To manage support fire protection and suppression system, electrical system, water detection system, DCIM, ACMV, genset, etc.
• To be responsible for all security systems, CCTV and card access.
• To handle asset management for DC.
• To manage annual building power shutdown.
• To manage DC shutdown script and ensure all testing and maintenance are conducted orderly.
• To be the first line of escalation point 24x7 under MSL for all critical alarms and equipment
• To manage and raise incident reports.
• To manage lifecycle replacement/sustainment plan to mitigate any risk or breakdown.
• To support and execute all DC projects, including but not limited to delivering and ensuring that all incident reports are recorded.
• To raise, review, and approve all work orders, risk assessments, and method statements
• To follow up and submit quotations for any break-fix and enhancement works.
• To ensure licence renewal
• To be the liaising point with building management for building infra-supporting MSL.
• To support all site work requests when called upon

Job Requirements:

• Candidate must possess at least NITEC/Higher Nitec/Diploma in Engineering/Building
• Candidate must have relevant Data Center Environment experience
• Candidate must be able to start work immediately

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

Overall Summary:

"The Service Operations Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities."

Roles and Responsibilities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• L1.5 support

• Provide guidance to the team to ensure the best support possible for systems availability

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Qualification/ Requirements:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 years of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• Able to commit on 24/7 Standby and go on site when required

• ITIL v3/v4 certification and strong service oriented experience / background will be preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries