Service Consulting Manager, Roche Diagnostics Asia Pacific - (3 Years Contract)

The Opportunity:

Lead regional initiatives to implement field service topics and drive digital service adoption in line with the Global Support Strategy 2030. Act as a product owner for field service processes and tools, manage the APAC affiliate teams’ community of practice, and provide consulting on operational efficiency and customer satisfaction. Develop and test prototypes for strategic initiatives, collaborate with global teams, and propose a vision for strategic alignment and organizational mobilization. You will report to the APAC Service Consulting Team Manager Service & Support.

As the Service Consulting Manager, you will be responsible for:

• Create the vision for the product you will own, identify and prioritise the business needs for the product, identify the value proposition and ensure the values are being delivered
• Set up & Lead the APAC community of practices/interests
• Collaborate with global and APAC affiliates to implement global as well as regional initiatives and be accountable for the successful adoption of changes
• Proactively identify opportunities to engage with affiliates to drive the global support strategy initiatives. Provide proactive guidance and assistance to the business teams with proposals to achieve the regional goals.
• Coordinate the cross functional team to ensure effectiveness and cooperation amongst the team members. When necessary, drive and support other cross-functional teams within the agile framework and with internal stakeholders across value streams and chapters.
• Exercise customer-centric business thinking beyond the product / service by evaluating potential customers and addressing needs from commercial to operational challenges.
• Report to the Service Consulting Team Manager.

Who you are:

• Bachelor degree or equivalent in the related field. Advanced degree (Masters, MBA) in the related field is an advantage, preferably with at least 5 years of work experience in related fields.
• Proven knowledge and expertise in the area of focus and in the Asia Pacific region.
• Demonstrated system thinking, connecting the dots proactively across geographies and business areas.
• Experience or certification in Agile frameworks like scrum, SAFe can be an added advantage.

Service Consulting Manager, Roche Diagnostics Asia Pacific - (3 Years Contract)

The Opportunity:

Lead regional initiatives to implement field service topics and drive digital service adoption in line with the Global Support Strategy 2030. Act as a product owner for field service processes and tools, manage the APAC affiliate teams’ community of practice, and provide consulting on operational efficiency and customer satisfaction. Develop and test prototypes for strategic initiatives, collaborate with global teams, and propose a vision for strategic alignment and organizational mobilization. You will report to the APAC Service Consulting Team Manager Service & Support.

As the Service Consulting Manager, you will be responsible for:

• Create the vision for the product you will own, identify and prioritise the business needs for the product, identify the value proposition and ensure the values are being delivered
• Set up & Lead the APAC community of practices/interests
• Collaborate with global and APAC affiliates to implement global as well as regional initiatives and be accountable for the successful adoption of changes
• Proactively identify opportunities to engage with affiliates to drive the global support strategy initiatives. Provide proactive guidance and assistance to the business teams with proposals to achieve the regional goals.
• Coordinate the cross functional team to ensure effectiveness and cooperation amongst the team members. When necessary, drive and support other cross-functional teams within the agile framework and with internal stakeholders across value streams and chapters.
• Exercise customer-centric business thinking beyond the product / service by evaluating potential customers and addressing needs from commercial to operational challenges.
• Report to the Service Consulting Team Manager.

Who you are:

• Bachelor degree or equivalent in the related field. Advanced degree (Masters, MBA) in the related field is an advantage, preferably with at least 5 years of work experience in related fields.
• Proven knowledge and expertise in the area of focus and in the Asia Pacific region.
• Demonstrated system thinking, connecting the dots proactively across geographies and business areas.
• Experience or certification in Agile frameworks like scrum, SAFe can be an added advantage.

Benefits

1. Competitive Salary: Up to $3,500 basic + bonus.
2. Night Shift Allowance: Up to $150 per shift.
3. Transport Allowance: Up to $100 for your convenience.
4. Medical & Dental Benefits: Comprehensive coverage.
5. Career Advancement: Clear opportunities for growth in a dynamic, exciting environment.

Job Description

Join our energetic and vibrant bar team as a Bar Crew member! If you love mixing drinks, interacting with customers, and working in a fast-paced environment, this is the role for you. Be part of a dedicated team in a popular restaurant serving up refreshing cocktails, traditional Japanese beverages, and ensuring that every guest has an unforgettable experience.

Roles & Responsibilities

• Drink Preparation & Service: Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, and Japanese drinks like sake.
• Bar Maintenance: Ensure the bar area is clean, organized, and well-stocked, including managing inventory, glassware, and cleaning surfaces.
• Stock Management: Assist in monitoring and restocking liquor, garnishes, and bar tools as needed.
• Team Collaboration: Work closely with other bar staff, servers, and kitchen crew to ensure timely service of drinks and food.
• Hygiene & Safety: Follow strict hygiene and safety guidelines for handling beverages and food.

Requirements

• Experience: Prior experience in a bar or customer service role is preferred.
• Skills: Strong communication and interpersonal skills.
• Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge: Knowledge of cocktails, sake, and Japanese drinks is a plus.
• Personality: Friendly, approachable, and passionate about delivering excellent customer service.
• Teamwork: Able to work collaboratively in a team-oriented environment.

Additional Information

• Location: Suntec City Mall
• Salary: Up to $3,500 basic + bonus
• Working Hours: 6-day work week, 5:30 pm to 2 am (including weekends)
• Night Shift Transport: Provided
• Transport Allowance: Up to $100
• Night Shift Allowance: Up to $150
• Medical & Dental Benefits
• Birthday Ang Pao
• Incremental Annual Leave: Starting from 10 days
• Career Advancement Opportunities

Requires software engineering experience, in particular to equipment such as Automatic Guided Vehicle (Car Parking) systems.

Salary $3500.

Five and half (5.5) work days per week.

Fourteen (14) days annual leave.

Medical Leave.

Ability to speak Mandarin will be advantages because needs to converse with our manufacturer's engineers in China/Taiwan.

Need to be able to work independently.

Responsibilities:

• Manage optimum level of operations and maintenance of automation assets and ensure the Automated Storage & Retrieval System (ASRS) is running with zero downtime.
• Work closely with operation managers to manage customers’ expectations, contract deliverables, and project goals for their logistics solutions.
• Proactively identify, propose, and undertake process improvement projects in improving operations performance and drive cost savings initiatives.
• Responsible and accountable for customer's inventory stored in ASRS system by providing ensuring KPIs are met and generates reports as per request.
• Monitor and manages customer KPI, Inventory movements and activities to ensure just in time delivery.
• Work with vendors to diagnose problems and determine corrective solutions.
• Responsible and accountable for inventory control of critical spares parts, ensuring parts availability through early parts purchase.
• Partner with IT team and storage system vendor to troubleshoot system disruptions ensuring prompt recovery.
• Usage of appropriate subcontractors and ensure clearly defined performance requirements
• Provide specialist expertise on overall maintenance of ASRS, robotics and automation to support business operations

Requirements:

• Min Degree in Electrical & Electronic / Mechatronics / Mechanical/ Industrial Engineering.
• Experience in supporting Dematic Multi Shuttle and Swisslog Auto Store is a must.
• 3 to 5 years' relevant experience in maintenance of automation systems for logistics industries.
• 3 to 5 years' relevant experience in end-to-end project implementation for Robotics and Industrial Engineering.
• Excellent communication and stakeholder management skills.
• Ability to read & use Electrical Single Line and Mechanical Drawings is preferred.
• Knowledge in using AutoCAD and simulation software is preferred but not essential.
• Experience and strong knowledge in Material handling systems, Equipment and Programs with hands on in Programmable Logic Controller (PLC) and other systems is preferred.
• Experience in warehouse management system, warehouse control system ( SynQ and Dematic) and warehouse execution system.
• Experience in warehouse operations ( Inbound /Outbound / Inventory) is preferred.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Job Descriptions:

• Overseeing and directing construction projects from conception to completion
• In-depth reviewing of projects to schedule deliverables and cost estimation
• Ensure safety procedures are implemented and meet company’s standard and legislation
• Ensure safety and health are in place according to building and safety regulations
• Monitor, control, and coordinate site works
• Ensure projects meet customer’s quality standards
• Any d-hoc duties as require

Requirements:

• Degree in Civil Engineering or equivalent with at least 3 years relevant experiences at or equivalent managerial level in construction
• Knowledge in Design and Auto Cad (3D) for Civil Structure work.
• Good communication skills
• Able to communicate in English and Japanese language (to handle queries and feedback from Japanese speaking associates/ clients)

Responsibilities:

- Develop new customers besides servicing existing customers.

- Proactively explore business opportunities and expand market share.

- To maintain close working relationships and follow up with key customers to grow new sales.

- Follow up on customer technical inquiries and ensure their requirements are met.

- Generate trends analysis and customer requirements reports.

Requirements:

- Degree in Mechanical / Manufacturing/Mechatronic/Material Science or min 3 - 4 years in Sales & Marketing.

- Ability to interact with customers to build good relationships.

- An independent and aggressive person eager to explore new business areas.

- High self-motivation, pleasant personality with good interpersonal & communication skills.

- Able to work closely as a team.

- Able and willing to travel.

Responsibilities

1. Technical oversight and issue resolution

2. Safety and quality management

3. Project administration and progress monitoring

4. Stakeholder management and coordination

5. Reporting and compliance

Key Skills:

1. Technical knowledge

2. Communication and coordination

3. Analytical and problem-solving

4. Safety and quality management

5. Stakeholder management

Qualifications & Experience

1. 8+ years of experience in civil & structural engineering

2. Relevant experience in deep excavation, foundation, tunnel, and building works

3. Recognized Civil & Structural Engineering degree (PEB Singapore)

4. Accredited by JAC (IES/ACES)

5. Proficient in PSSCOC contract administration

6. Strong leadership, supervision, and interpersonal skills

7. Commitment to safety and health

8. Familiarity with statutory codes, quality control, and construction administration

Desired Qualities:

1. Proven track record in leading supervision teams

2. Excellent organizational skills

3. Strong communication and interpersonal skills

4. Ability to manage teams and ensure personnel welfare

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Job Description

a) To report to the Manager or team leader as shown in the organization chart. He/she is responsible for the assigned or related project tasks and responsibilities.

b) The detailed duties and responsibilities include but not limited to the following:

• Study and fully understand the ISO requirements, technical drawings, scope, contractual requirements and sub-contract agreements. Work with the consultants to resolve technical issues prior to construction.
• Submit to superior for feedback and concurrence on short or medium-term programmes and execute the works according to the detailed programme.
• Ensure that the works are carried out according to the approved drawings, quality procedures and EHS requirements. Managing the works with excellent housekeeping is a key focus.
• For quality management, the engineer is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.
• Implement and maintain proper recordings to comply with EHS, quality, client and authorities’ requirements.
• Responsible for cost management so that the materials used for both temporary works and permanent works are not damaged or control the wastage within specified tolerance. Rework or abortive work which has serious time and cost impacts shall be avoided.
• Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

• Diploma/Bachelor's degree in Civil & Structural Engineering
• Mininum 2 - 5 years' experience working in construction industry
• Preferably with HDB experience

Job Description & Requirements

Job Description

a) To report to the Manager or team leader as shown in the organization chart. He/she is responsible for the assigned or related project tasks and responsibilities.

b) The detailed duties and responsibilities include but not limited to the following:

i) Study and fully understand the ISO requirements, technical drawings, scope, contractual requirements and sub-contract agreements. Work with the consultants to resolve technical issues prior to construction.

ii) Submit to superior for feedback and concurrence on short or medium-term programmes and execute the works according to the detailed programme.

iii) Ensure that the works are carried out according to the approved drawings, quality procedures and EHS requirements. Managing the works with excellent housekeeping is a key focus.

iv) For quality management, the engineer is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

v) Implement and maintain proper recordings to comply with EHS, quality, client and authorities’ requirements.

vi) Responsible for cost management so that the materials used for both temporary works and permanent works are not damaged or control the wastage within specified tolerance. Rework or abortive work which has serious time and cost impacts shall be avoided.

vii) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

- Diploma/Bachelor's degree in Mechanical Engineering

- Mininum 2 - 5 years' experience working in construction industry

- Have experience with HDB projects

Overview:

We are seeking a highly skilled and experienced DLP resident engineer with profound knowledge in leading DLP solutions such as Trellix, Forcepoint, Digital Guardian, Symantec, Skyhigh or Zscaler as well as database technologies like MSSQL. The successful candidate will be responsible for maintaining and fine-tuning an advanced DLP solution for a large organization, and will work closely with various stakeholders to ensure a successful implementation as well as manage an integrated reporting dashboard.

Primary Responsibilities:

• Collaborate with stakeholders to create, review, and finalize DLP policies and rules
• Develop and maintain technical design documentation, configuration documents, and build guides
• Assess customer environment and validate pre-requisites prior to implementation
• Develop, configure, and test DLP policies and rules to ensure effectiveness and compliance
• Lead User Acceptance Testing (UAT) and pilot testing phases to address any issues and validate success
• On-site support for issue troubleshooting
• Execution of change requests to remediate issues

Qualifications and Experience:

• To be able to demonstrate an expertise and deep understanding in your area of practice
• 1 year experience in information and cyber security or a similar role
• Implementation or management of cyber security solutions
• Experience with MSSQL administration and crafting/running SQL queries
• Experience with DLP technologies/other cybersecurity technologies a plus
• Experience with windows tools, administration and IIS a plus
• To be able to demonstrate soft skills to interact and engage customers and various stakeholders
• Ability to work independently and with minimal supervision on projects
• Able to work in a team
• Strong problem solving, oral and written communication skills
• A strong desire to step out of your comfort zone and into an opportunity where you drive the work

Preferred Credentials (optional):

• Relevant certifications in leading DLP solutions (e.g., Trellix, Forcepoint, Digital Guardian, Symantec)
• Industry certifications in information security, such as CISSP, or CCSP
• Familiarity with change management procedures a plus

Key Responsibilities:

Design & Development:

Assist in designing, developing, and testing electronic circuits and systems.

Support PCB (Printed Circuit Board) design, layout, and testing.

Assist in developing prototypes and performing hardware debugging and troubleshooting.

Software Development & Embedded Systems:

Collaborate on developing embedded software for microprocessors and other embedded systems.

Assist in the integration of hardware and software components for electronic systems.

Support programming tasks using C, C++, or Python in embedded environments.

Testing & Evaluation:

Assist with hardware and software testing, verification, and validation of electronic devices.

Document test results and work with engineers to identify areas for improvement.

Research & Development:

Contribute to the research of new technologies and innovations in electronics and computer engineering.

Support the team in evaluating new components, tools, and methodologies.

Collaboration & Reporting:

Collaborate closely with engineers, software developers, and product teams to meet project requirements and deadlines.

Prepare technical documentation and reports for internal review.

Qualifications:

Currently pursuing a Diploma or Bachelor’s or degree in Electronic Engineering, Computer Engineering, Electrical Engineering, or related field.

Strong knowledge of electronic circuit design, digital systems, and embedded systems.

Proficiency in programming languages such as C, C++, and Python.

Basic understanding of microprocessors, and FPGA-based systems is a plus.

Ability to work independently as well as collaboratively in a fast-paced environment.

Strong problem-solving skills, attention to detail, and excellent communication skills.

Preferred Skills & Experience:

Experience with hardware/software co-design and integration.

Familiarity with debugging tools such as oscilloscopes, logic analyzers, and multi-meters.

Knowledge of wireless communication protocols (e.g., Bluetooth, Wi-Fi, Zigbee).

Understanding of machine learning and AI applications in embedded systems (a plus).

What We Offer:

Mentorship from experienced engineers.

Opportunity to work on impactful, real-world projects.

About DKatalis

DKatalis is a financial technology company with multiple offices in the APAC region. In our quest to build a better financial world, one of our key goals is to create an ecosystem-linked financial services business.

DKatalis is built and backed by experienced and successful entrepreneurs, bankers, and investors in Singapore and Indonesia who have more than 30 years of financial domain experience and are from top-tier schools like Stanford, Cambridge London Business School, JNU with more than 30 years of building financial services/banking experience from Bank BTPN, Danamon, Citibank, McKinsey & Co, Northstar, Farallon Capital, and HSBC.

About the role

You will be part of a cross-functional agile engineering team (squad) responsible to build, deploy and run (support) one or more of our digital products, focusing on full-stack experience to build robust & resilient systems (front-end & back-end).

You will work closely with Engineers, Product, Design, and other stakeholders, collaboratively ensuring quality gets built in the product, get to see your impact in everyday lives of many people, and have great fun while doing it.

You will share your learnings within and beyond your team (squad) and mentor budding engineers for good engineering practices

What will you do

• Working with engineering+product owners to design, refine and develop the product, from concept to implementation.
• Main contributor in creating best in-class product & experience for our customers by designing, building, scaling, and evolving our platforms, services, and tools
• Communicate, collaborate and work effectively across cross functional teams in a multicultural environment
• Mentor a team of highly talented and motivated engineers
• Ensure the performance, security, and responsiveness of applications built
• Continuously improve code quality, product execution, automatization and customer delight

What you need to have

• You have at least 10+ years of professional experience in a similar role developing highly scalable applications
• Good written and spoken English
• Hands on expertise in Java / Javascript or its derivatives (Typescript, NodeJS, Scala, Kotlin, Springboot, etc)
• Have hands on experience on one of this front-end development (Flutter Preferred)
• Experience to Lean/XP practices (TDD, Pair Programming, Continuous Integration/Delivery for both Mobile & Back-end)
• Experience working in Agile Software development
• Communicate, collaborate, and work effectively across distributed teams in a multicultural environment.
• You’re excited about delivering end-to-end experiences and care about your software architecture across the front-end, back-end, and the APIs that glue them together
• A passion for quality and best practices but with a pragmatism that understands the
  balance between perfection and delivering value in a timely manner.
• Enjoys mentoring more junior engineers on good engineering practices & share knowledge

Overview:

We are seeking a highly skilled and experienced DLP resident engineer with profound knowledge in leading DLP solutions such as Trellix, Forcepoint, Digital Guardian, Symantec, Skyhigh or Zscaler as well as database technologies like MSSQL. The successful candidate will be responsible for maintaining and fine-tuning an advanced DLP solution for a large organization, and will work closely with various stakeholders to ensure a successful implementation as well as manage an integrated reporting dashboard.

Primary Responsibilities:

• Collaborate with stakeholders to create, review, and finalize DLP policies and rules
• Develop and maintain technical design documentation, configuration documents, and build guides
• Assess customer environment and validate pre-requisites prior to implementation
• Configure DLP solutions to work with Internet Content Adaptation Protocol (ICAP) for monitoring web traffic.
• Proficient in configuring ICAP and proxy integration for Data Loss Prevention (DLP) setups
• Develop, configure, and test DLP policies and rules to ensure effectiveness and compliance
• Manage the DLP appliance upgrade process, ensuring seamless updates and minimal disruption to operations
• Lead User Acceptance Testing (UAT) and pilot testing phases to address any issues and validate success
• On-site support for issue troubleshooting
• Execution of change requests to remediate issues

Qualifications and Experience:

• To be able to demonstrate an expertise and deep understanding in your area of practice
• 3 years experience in DLP Solutions and cyber security or a similar role
• Implementation or management of cyber security solutions
• Experience with MSSQL administration and crafting/running SQL queries
• Experience with Network DLP technologies a plus
• Experience with windows tools, administration and IIS a plus
• To be able to demonstrate soft skills to interact and engage customers and various stakeholders
• Ability to work independently and with minimal supervision on projects
• Able to work in a team
• Strong problem solving, oral and written communication skills
• A strong desire to step out of your comfort zone and into an opportunity where you drive the work

Preferred Credentials (optional):

• Relevant certifications in leading DLP solutions (e.g., Trellix, Forcepoint, Digital Guardian, Symantec)
• Industry certifications in information security, such as CISSP, or CCSP
• Familiarity with change management procedures a plus

Responsibilities:

The job focuses on the development of image and signal processing algorithms for the next generations of optical inspection and metrology systems. The responsibilities of this position covers the entire life cycle of algorithms, including modeling, proof-of-concept design, production software design and implementation, performance characterization, documentation and user support. Since algorithms can affect many aspects of the system, significant amount of time be spent on cross-function team collaboration for prototyping and testing.

Requirements:

• Ph.D. in Electrical Engineering, Computer Science and Physics with strong experience in algorithm development is preferred.
• The position requires a proven innovative track record and solid fundamental knowledge in the related fields of algorithm development, including image segmentation, texture analysis, classification, feature extraction, statistical data analysis, machine learning, signal processing, filter theory.
• Experience in any one of the following areas is a big plus: algorithm performance optimization, deep learning, distributed computing, parallel computing.
• Software skills required include C/C++, OOD/OOP, MATLAB and/or Python.
• The candidate needs to be a self-motivated individual with ability to work independently and/or in a team. Strong written and verbal communications skills are needed for extensive interactions with members of a multi-disciplinary global team.

Minimum Qualifications:

• Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years