Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?

A fantastic opportunity now exists for an enthusiastic and experienced Service Engineer to join our passionate, highly driven and successful Service Team based in our Singapore office.

Reporting to the Senior Regional Service Manager, the role of Service Engineer you will apply your technical knowledge to troubleshoot, repair, and maintain Arjo equipment and products for the Arjo customer on-site within the care facility. You will support customers by securing the best possible condition for mobility products and solutions. Your skills will help empower movement for people facing mobility challenges and increase the quality of lives for residents, patients and caregivers.

Your role will involve:

• Provide equipment on-site inspection, corrective & preventive maintenance activities & repair services to hospital, nursing home and home patients;
• Collaborates with user/s and department/s to understand needs and enable them with solutions;
• Timely completion and reporting of documents;
• Ensures accurate documentation on repairs/assessment/PM’s;
• Respond to breakdown calls;
• Promote service contracts;
• Maintain the safety and integrity of all serviced products in accordance with Company Policy;
• Be well presented and uphold the company's brand and guiding principles;
• Be able to operate within the companies OH&S guidelines including adherence to infection control policies and procedures;
• Any adhoc duties as assigned.

To be successful in this position, you will possess:

• Diploma/Degree related to Engineering, Computer Engineering/Science or related discipline
• Possessed at least 1-3 years of experience in IT network connectivity/integration-HL7 programming
• Technical background and/or with Autocad knowledge;
• Strong analytical skills, meticulous, energetic, resourceful and able to work under pressure;
• Field experience preferably within the Healthcare or service related sector;
• Proven track record of providing exceptional customer service by possessing good interpersonal and communication skills.

What we will offer in return

Work in a highly engaged and vibrant workplace culture. A flexible work environment, including hybrid (remote and office) work arrangements. You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

For more information about Arjo visit www.arjo.com

Successful applicants will be required to undergo relevant reference checks and a pre-employment medical check prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits. We look forward to receiving your cover letter and resume!

Responsibilities:

• To ensure all the maintenance works carried out systematically, efficiently & safely.
• By improving existing preventive maintenance system thus reduce maintenance cost and improve performance of equipment.
• To be the initiator and coordinator of MOC for any addition, modification and replacement in the system.
• To assist the Section Manager and Supervisor to co-ordinate and supervise the day to day activities.
• To troubleshoot Mechanical Equipment / Systems’ problems when it runs abnormally malfunction.
• To work closely with the operation team for daily, weekly and monthly maintenance programmed to maintain all equipment running efficiently, safely and smoothly.
• To train all technician and staffs on equipment maintenance and monitor the 5S and TPM activities carried out in the section.
• To assist the Section Manager to propose and implement action plans to rectify faults occurring in the system/processes.
• To be involved in new project management time to time and be responsible for document preparation and other paper works, as well as co-ordination with contractors & Vendors.
• To manage all Mechanical & electrical Instruments spare parts and tools.

Requirements:

• Bachelor degree in Mechanical Engineering
• Self-motivated, able to work independently and with a team to completion of tasks

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Join our team as an Assistant Field Engineer and contribute to our expertise in smart condition monitoring systems for industries. We are seeking a candidate with specialized technical skills to support our operations as we evolve towards Industry 4.0 and smart IIoT integration.

JOB RESPONSIBILITIES:

• Conduct vibration analysis, in-situ balancing, and laser shaft alignment.
• Perform ultrasound inspection services to assess machinery health.
• Install motor current monitoring and vibration monitoring systems.
• Generate detailed technical and analytical reports.
• Present technical findings and solutions effectively to clients and team members.
• Learn and assist in performing root cause analysis to identify and resolve equipment issues, ensuring minimal downtime and optimal performance.
• Adhere to safety regulations and company policies while working on-site, ensuring a safe working environment for yourself and others.
• Demonstrate experience in work-at-height, confined space, and process plant environments.

JOB QUALIFICATIONS:

• Minimum Diploma in Mechanical Engineering, Computer Science Engineering, Electrical or a related field.
• At least 2 years of relevant experience in vibration analysis, balancing, alignment, and ultrasound inspection.
• Posses a valid Singapore Class 3 Driving License.
• Strong hands-on and practical skills in field operations.
• Strong organizational skills, including multitasking and effective time management, along with a proactive approach to problem-solving.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is preferred.
• Demonstrates a strong sense of responsibility and dedication.
• Ability to work independently and collaboratively within a team environment.
• Ability to start work immediately would be an added advantage.

We thank all applicants for your interest, but only those selected for an interview will be contacted.

Service Engineer Southeast Asia

(preferably based in Malaysia or Singapore)

Roles & Responsibilities

• Jobsite installation, supervision and commissioning of semi and fully automatic powder packing and liquid filling systems.
• Aftersales service such as maintenance and troubleshooting for packing and filling equipment.
• Technical support and trainings for customers, establishment of good customer communication and relationships.
• Promotion of spare parts and other services when working on the jobsite.
• Internal communication with internal departments and headquarters.
• Work on jobsites in Southeast Asia according to Service Department’s arrangement.

Requirements:

• Technical degree (mechanical / electrical engineering, automation).
• Minimum 3 years of experience in a similar technical service role.
• Strong technical aptitude and understanding of machinery and equipment.
• Good knowledge in Siemens PLC or Codesys is a plus.
• Excellent communication and interpersonal skills, with the ability to foster strong client relationships and team collaboration.
• Good English communication skills.
• Cooperative, motivated and able to work under pressure.
• Quick problem-solving skills with a flexible approach to addressing customer needs.

What’s in It for You:

• A stable and rewarding position in a forward-thinking company with a highly motivated team.
• Exciting opportunities for personal growth and professional development.
• Training arrangements in Germany and Southeast Asia.

Please submit your full resume clearly stating your current and expected salary and your earliest availability to start work at [email protected].

Short listed candidates will be notified.

As part of the Technical Service Delivery Team, the role serves as a frontline professional that involves;

1. Participates in project implementation in the supporting role. Such as performing on-site survey, requirements gathering and work as a proxy between the client and the participating project managers, consultants and software development team during the system life cycle. He/she shall also ensure that the relevant documentations are up-to-date.

2. Provides technical configuration, test and commissioning of IoTs devices or equipments

3. Conducts end-user training in person or via remote audio/video conference tools

4. Provide application/system support to systems that is already deployed and handle technical service request/feedback from clients.

5. Ensure that all requests/feedbacks received adhere to service SOP and that support request tickets are closed on a timely manner

6. Participate in the research and evaluation of evolving new technology such as IoTs devices and tools, etc. that may be relevant to our core product and service delivery

Key Requirements

- Passionate in technology and Internet of Things / gadgets

- Good customer service attitude

- Understand key business function and operation is essential

- Good team player with a positive attitude towards problem solving

- Good IT fundation shall be an advantage but not mandatory

- Class 3A/3 driving license or possess own means of transport

- Fresh graduate may apply (On the job training)

Overview

As a Maintenance Engineer (Senior / Assistant), you are responsible for maintaining and repairing the heavy machinery, plant equipment, tools and systems used in the manufacturing, engineering and other industrial production processes. You are to ensure that all machineries and equipment are in good working conditions as and when are needed.

Responsibilities

1. Manage, oversee and lead the Maintenance team to ensure minimum downtime of Facility, Machinery and Equipment.
2. Strategize on maintenance regime, maintenance supplies, work instruction and methods.
3. Create plant preventative maintenance procedures and schedules.
4. Conduct routine inspections and periodic maintenance checks on machines to keep them running smoothly.
5. Plan equipment upgrading and machinery modifications for improvement or prolong efficiency.
6. Plan, order, replenish, inventory keeping of machinery parts.
7. Analyze gaps to ensure programmes meets customers’ and company requirements.
8. Analyze breakdowns, diagnose faults and supervise time critical equipment repairs.
9. Offer technical expertise and necessary in-house training to Maintenance team, Operations team (i.e.: supervisor, foreman, fitters, technicians, etc.) and others.
10. Manage budget for current and future equipment upgrades, replacements and maintenances.
11. Resource, coach, mentor and motivate direct reports to create a high performing team.
12. Ensure the cause of non-conformities are properly investigated and analyzed all corrective and preventive actions taken are effective.
13. Responsible for control of maintenance cost, procurement of new components for existing equipment, or replacing the entire set of machines after a prescribed period of usage is complete.
14. Ensure all ISO documentations relating to Maintenance of plant machineries are up-to-date.
15. Report to Production Manager and Top Management on the performance of the quality management system including opportunities for improvements.
16. Perform any other duties as assigned by the Management and/or the designated manager.

Requirements

1. Degree in Mechanical Engineering or equivalent, with a minimum 3 years of relevant work experience in maintenance in an automation / equipment manufacturing environment. OR
2. Higher NITEC in Mechanical Engineering or related / Professional Certificate / Diploma in Mechanical Engineering, with a minimum of 3 years of relevant work experience in maintenance in an automation / equipment manufacturing environment.
3. Able to multi-task, work independently, proactive with positive attitude.
4. Resilient, self-driven and analytical.
5. A strong problem solver with an eye for detail and an analytical mind.
6. Able to stand, stoop, squat and kneel for long periods of times, as well as lift, push and pull large machine parts or machines or machines as needed.
7. Proficient in Microsoft Word and Excel.
8. Familiar with various ISO / QMS standards such as ISO 9001, ISO 45001.
9. Able to work on weekends / public holidays when required.

Overview

As a Maintenance Engineer (Senior / Assistant), you are responsible for maintaining and repairing the heavy machinery, plant equipment, tools and systems used in the manufacturing, engineering and other industrial production processes. You are to ensure that all machineries and equipment are in good working conditions as and when are needed.

Responsibilities

1. Manage, oversee and lead the Maintenance team to ensure minimum downtime of Facility, Machinery and Equipment.
2. Strategize on maintenance regime, maintenance supplies, work instruction and methods.
3. Create plant preventative maintenance procedures and schedules.
4. Conduct routine inspections and periodic maintenance checks on machines to keep them running smoothly.
5. Plan equipment upgrading and machinery modifications for improvement or prolong efficiency.
6. Plan, order, replenish, inventory keeping of machinery parts.
7. Analyze gaps to ensure programmes meets customers’ and company requirements.
8. Analyze breakdowns, diagnose faults and supervise time critical equipment repairs.
9. Offer technical expertise and necessary in-house training to Maintenance team, Operations team (i.e.: supervisor, foreman, fitters, technicians, etc.) and others.
10. Manage budget for current and future equipment upgrades, replacements and maintenances.
11. Resource, coach, mentor and motivate direct reports to create a high performing team.
12. Ensure the cause of non-conformities are properly investigated and analyzed all corrective and preventive actions taken are effective.
13. Responsible for control of maintenance cost, procurement of new components for existing equipment, or replacing the entire set of machines after a prescribed period of usage is complete.
14. Ensure all ISO documentations relating to Maintenance of plant machineries are up-to-date.
15. Report to Production Manager and Top Management on the performance of the quality management system including opportunities for improvements.
16. Perform any other duties as assigned by the Management and/or the designated manager.

Requirements

1. Degree in Mechanical Engineering or equivalent, with a minimum 3 years of relevant work experience in maintenance in an automation / equipment manufacturing environment. OR
2. Higher NITEC in Mechanical Engineering or related / Professional Certificate / Diploma in Mechanical Engineering, with a minimum of 3 years of relevant work experience in maintenance in an automation / equipment manufacturing environment.
3. Able to multi-task, work independently, proactive with positive attitude.
4. Resilient, self-driven and analytical.
5. A strong problem solver with an eye for detail and an analytical mind.
6. Able to stand, stoop, squat and kneel for long periods of times, as well as lift, push and pull large machine parts or machines or machines as needed.
7. Proficient in Microsoft Word and Excel.
8. Familiar with various ISO / QMS standards such as ISO 9001, ISO 45001.
9. Able to work on weekends / public holidays when required.

Responsibilities:

• Gardening works (i.e. watering plants and clearing debris in drains) at rooftops.
• Cleaning works in the building
• Repair works in the building
• Handing and taking over of tenants’ premises in the building.
• Fire Drill and Emergency Response Plan.
• Ad-hoc Beer Tech machine servicing
• Any other ad hoc works as requested by superior.

Requirements

• Minimum 1 year in facility/building maintenance.
• Excellent communication and interpersonal skills.
• Hardworking and able to multi-task
• Good safety mindset
• 6 days work week

Responsibilities:
• Conduct inspection, trouble shoot and complete maintenance of ship’s main engine remote control system and navigation equipment
• Familiar with ship owners and shipyards working procedures and environment
• Willing to work in local and overseas shipyard as well as anchorage environment at irregular hours which include overnight, weekends and public holiday depending on vessel schedule

Requirements:
• Relevant marine / mechanical / engineering qualification
• Sound knowledge in pneumatics / electrical control engineering
• ‘Hands on’ experience in Marine Automation
• Those with minimum experience or education level will be consider for Technician

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Responsibilities:

• Develop and implement department procedures, ensuring compliance with safety regulations and standards
• Oversee and coordinate the daily engineering operations, including conducting routine inspections and maintenance of machinery
• Manage the maintenance budget, ensuring efficient allocation of resources
• Supervise engineering staff, including hiring, training, and performance management
• Prepare preventative and maintenance schedules
• Identify and address potential issues before they result in equipment failure or downtime
• Collaborate with other departments to prioritize maintenance needs and manage work orders
• Manage inventory of maintenance equipment
• Prepare and present reports on maintenance operations and costs
• Keep abreast of advancements in maintenance and repair technologies

Requirements:

• At least Diploma or Degree in Mechanical Engineering / Chemistry or equivalent
• 3 to 5 years of relevant working experience in Chemical Industry
• Strong knowledge of chemical plant management and ESH regulations
• Strong planning, people management, analytical, and problem-solving

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Responsibilities

- Project site management mainly related to Steel Structure / Metal / RC / Architectural works

- Manage and handle on-site technical matters

- To prepare site related forms like Method Statement, Risk Assessment, Safe Work Procedures, etc

- Coordination with personnel from both main-contractors and sub-contractors

- Coordination with Professional Engineers

- Coordination with relevant Government agencies like LTA, SMRT, SCDF, etc

- Ensure project is executed in accordance with the construction standards and specifications

- Ensure project is on schedule and within budget

- To do on-site measurements and tally the measurements to drawings

- To prepare / amend / study shop-drawings and give comments

- To make sure all site staff attend the Tool Box Meetings (TBM)

- Any other ad hoc duties assigned by the Senior Management

Requirements

- Minimum Diploma / Degree in Civil Engineering or similar course

- Has at least 3 years of experience in Singapore in the related field

- Has experience working for LTA projects / high-rise buildings

- Familiar with Microsoft Office (Word & Excel in particular)

- Must have good interpersonal / social skills to explain, communicate, liaise, negotiate with the Senior Management, own construction team, and main-contractors and/or subcontractors

***Only short-listed candidates will be notified***

Engineer

Report to Project Manager , the engineer has the following responsibilities :

· Assist the project manager in project planning , all on-site technical / engineering matter and authority submissions

· Assist the project manager in managing and implementing the quality , environmental, health and safety (QEHS) management system of PIKASA BUILDERS PTE LTD on site.

· Supervise and monitor projects are carried out in accordance to operating procedures , quality standards and contractual specifications

· Monitor progress of works and site activities to ensure adherence to project timeline

· Conduct on site investigations and analyze data ( maps, reports, test, drawing etc)

· Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications

· Responsible for all inspection activities carried out at work site

· To update all structural / architectural and M&E progress with scheduling tools

· To prepare and submit shop drawing / material /MOS monthly progress claims and PM report

· To analyze customer complaints and provide advise and resolve problems creatively.

Requirement and Skills

Possess a Bachelor Degree in Civil or Structural Engineering

Proficient in MS Office , Auto Cad

Good analytical, supervision and communication skills

5 years of experience in Building Engineering projects including New Build

Experienced in LTA project is an advantage

Job Description & Requirements

Responsibilities:

Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle.

Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions

Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code

Prepare and install solutions by determining and designing system specifications, standards and programming

Improve operations by conducting systems analysis; recommending changes in policies and procedures

Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Protect operations by keeping information confidential

Provide information by collecting, analyzing and summarizing development and service issues

Accomplish engineering and organization mission by completing related results as needed

Support and develop software engineers by providing advice, coaching and educational opportunities

First and foremost, developing software our users need

Mentor junior and mid-level engineers

Collaborate with team to brainstorm and create new products

Grow engineering teams by interviewing, recruiting and hiring

Make informed decisions quickly and taking ownership of services and applications at scale

Work collaboratively with others to achieve goals

Be a persistent, creative problem ­solver

Remain cool and effective in a crisis

Stay on the leading edge of development practices

Passionate about great technologies, especially open source

Understand business needs and know how to create the tools to manage them

Come help develop the future of software used in industrial automation. We are seeking individual with a real passion for learning that are curious and often challenge the status quo. Attitude, aptitude and integrity are central to all successful applicants. Together, we work to build our primary product, PCO.

PLC programmers are responsible for programming assembly lines, robotic devices, or other manufacturing processes using programmable logic controllers (PLC). This role is ideal for a detail-oriented, logical thinker who enjoys working with different machines in combination with computers. PLC programmers work full time but experience a moderate amount of travel and activity in the workplace, such as supervising the installation of their programs and machinery.

The daily responsibility involvement includes of the following;

• Design and perform detailed designing for machine electrical control systems;
• Write Programmable Logic Control (PLC) program for automatic machine control & processes.
• Develop process specific application function librabries.
• PLC application programming and build new function library.
• Ability to utilize, debug, design and install engineering software.
• To collaborate and work together with Design Team (comprising of both mechanical & electrical membes) for the design concept arising from new project proposal and confirmed projects;
• Diploma or Degree in Electrical Engineering OR its equivalents;
• Good knowledge of PLC and circuit design;
• Demonsrated ability to visualize projects, develop and produce design from concept through completion.
• Sound knowledge of process instrumentation, PLC programs such as Delta, Mitsubishi, Matsushita, Omron PLC, Direct Logic, Siemens.
• RS422, RS485, Modbus TCP and other industrial interface protocol.
• Knowledgeable of VB, VC, C# will be considered as an added advantage;

Plus;

• Programming experiece in C++, Python, SQL or similar language.
• Industrial electrical panel design.
• HMI/SCADA programming (Allen-Bradley, Ignition or similar).

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our customers are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access storage.

The Group expanded rapidly since its inception in 2019 and now has 7 branches conveniently located in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee, Clementi and Jurong East . To complement its suite of self-storage solutions, the Group also added moving services, wine storage and co-working spaces to our product offerings for customers.

With the opening of the new branch in Jurong East and expansion of existing branches, Storefriendly plans to accelerate its expansion in 2025. Therefore the Group is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

SALES / CUSTOMER SERVICE OFFICERS

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• No cold calling
• Attractive basic salary and allowances
• Performance incentives based on achievement of targets (in addition to basic salary stated).
• Company structure facilitates career progression and job specialisation.

The Job

• Follow up on sales enquiries from online channels, call-ins, emails, messages and/or referrals
• Understand customers' requirements and recommend our products and services as solutions
• Provide quotations, follow ups and maintain necessary communication with customers
• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Benefits

• 5 days a week

NOTE: Please indicate interest only if able to speak fluently in both English and Chinese

Company: National Electrical Traders (Toyomi)

Location: 459 Geylang Road s389420

Employment Type: Full-time

Salary Range: $2300-$2800

Are you a people-oriented individual with excellent communication skills? Do you thrive in providing exceptional customer experiences? If so, we have an exciting opportunity for you to join the Toyomi Singapore team as a Customer Service Representative!

Key Responsibilities:

- Attend to after-sales duties, including handling repair requests from customers.

- Coordinate with the repair team to ensure timely and efficient resolution of customer product repair issues.

- Communicate with customers to arrange product collection after repair completion.

- Respond to customer service emails and chats promptly and professionally, addressing inquiries and concerns.

- Assist with invoicing and basic accounting tasks related to customer service operations.

- Assist with ad hoc tasks to ensure smooth operation of the business

Requirements:

- Prior experience in customer service or a related field is preferred but not mandatory.

- Excellent verbal and written communication skills in English and Chinese.

- Strong interpersonal skills and the ability to build positive relationships with customers.

- Basic understanding of invoicing and accounting procedures.

- Detail-oriented and able to handle multiple tasks effectively.

- Tech-savvy and proficient in using various computer applications.

All nationalities welcome

If you have what it takes, join our fast growing and dynamic team!

Responsibilities:

- Attending to customer service calls

- Troubleshoot and identify technical issues

- Provide a high level of service to customers

- Provide a quick remedy

- Arrangement of technical resources to aid customer

- Able to handle shift routine

Requirements:

- At least N Level Qualifications

- Computer Literate

- Great communication skill and have a pleasant dispositions

- Able to work on weekday, weekdays and public holiday based on schedules

- Comfortable to interact with customers

Benefits:

- 13th month AWS

- Medical Insurance coverage

- Dental/Optic allowance

- High sales incentives

Job Highlight

Location near Macpherson MRT Station

On-job training will be provided

Duty Meal will be provided

Annual Leave/Medical/Bonuses

Responsibilities:

• Provide customer service and administrative support to the daily operation of Temple.
• Collect payments and issue invoices.
• Data entry and update system record.
• Assist in festival/celebration of Temple-related matters.
• Perform simple settlement of daily transactions.
• Perform general daily clerical duties.
• Ad-hoc duties are assigned as and when required.

Requirements:

• Minimum Secondary and N/O Level.
• Minimum 1-year experience in customer service or relevant field.
• Good working attitude and a strong sense of responsibility.
• Meticulous, well-organised and also a good team player.
• Proficient in Microsoft Office Suite.
• Willing to work on weekends and public holidays.
• Able to communicate proficiently with English & Chinese to liaise with English and Chinese-speaking customers.

Job Title: Customer Success Specialist
Department: Zendesk Operations
Reports to: Zendesk Team Lead

Position Overview: Casa Concetto is a vibrant team seeking a Customer Success Specialist to enhance customer interactions and drive ticket quality. This role requires strong communication skills, quick response times, and a customer-centric mindset to ensure that inquiries are resolved efficiently and to the satisfaction of all parties. The ideal candidate will excel in managing customer inquiries, maintaining clarity in communications, and contributing to the continuous improvement of our Customer Journey.

Key Responsibilities:

• Ticket Management:
• Respond promptly to customer inquiries via Zendesk across email, chat, and WhatsApp touchpoints.
• Address customer concerns effectively while maintaining a professional tone that reflects the company’s voice.
• Tag and categorize tickets appropriately to facilitate streamlined reporting.
• Touchpoint Execution:
• Implement the defined touchpoints (e.g., inquiry follow-up, personalized offers) to engage customers and drive conversion.
• Use customer profiling insights to offer tailored solutions and recommendations.
• Reporting and Analytics:
• Maintain daily reporting logs with data on tickets handled, resolved, and escalated.
• Provide feedback on customer behavior trends to help refine touchpoints and strategies.
• Quality Assurance:
• Follow standard operating procedures (SOPs) for ticket handling to maintain high-quality customer service.
• Raise concerns about recurring issues or patterns to the Zendesk Team Lead.
• Collaboration:
• Work closely with other team members and departments, such as sales and marketing, to resolve customer issues.
• Share insights and ideas for improving workflows and touchpoint effectiveness.

Skills and Qualifications:

• Must-Have:
• Proficiency in using Zendesk or similar CRM platforms.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic Excel
• Preferred:
• Experience in customer service or a similar role.
• Knowledge of sales funnel processes and customer engagement strategies.
• Soft Skills:
• A proactive attitude with a problem-solving mindset.
• Team player with strong interpersonal skills.
• Ability to adapt to evolving processes and workflows.

Key Performance Indicators (KPIs):

• Response time (first response and resolution time).
• Customer satisfaction score (CSAT).
• Conversion rates from follow-up touchpoints.
• Quality and accuracy of ticket tagging and categorization.

Work Environment:

• Hybrid setup with expectations for remote and in-office collaboration.
• Regular feedback sessions with the Zendesk Team Lead for continuous improvement.

Job Types: Full-time, Part-time

Pay: $1,800.00 - $2,200.00 per month

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Shift system

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• working pass (Required)

RESPONSIBILITIES:

• Providing application support for sales and services to clients and our staff;
• Supporting the sales team on the samples
• Any other duties as assigned by the company.
• Assist to manage the entire design process from preparing concept to final artwork according to artwork within deadlines
• Liaise with associates to ensure the artworks meet their requirements
• Visualize, design and conceptualize
• Conceptualizing ideas, work on graphic, 2D or 3D to create an wow factor for client
• 
  

REQUIREMENTS:

• Candidate must possess at least Professional Certificate/NiTEC or Art/Design/Creative Multimedia equivalent;
• Basic experience in graphic design
• proficient in working knowledge in Illustrator, AutoCAD, CorelDraw
• Entry-level candidates are welcome to apply. On-Job training will be provided;
• Possess creativity, good analytical, technical, and problem-solving skills with attention to detail and accomplish assigned responsibilities;
• Team player with a high level of initiative, multi-tasking, and disciplined.
• All candidates are welcome to apply
• Only shortlisted candiates will be notified

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Job Title: Service Advisor (BYD/Denza)

Location: Ubi

Department: Aftersales Department

Key Responsibilities:

Customer Interaction:

• Greet customers promptly and professionally, understanding their service needs.
• Clearly communicate repair recommendations and service options.
• Answer customer questions regarding their vehicle's condition, maintenance, and service history.
• Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.

Service Management:

• Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
• Schedule appointments for vehicle services and follow up with customers regarding completed work.
• Maintain clear and timely communication with customers about repair progress and any delays.
• Coordinate with technicians to prioritize and expedite repairs and services.
  
  Sales and Upselling:
• Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
• Upsell and promote service packages, maintenance programs, and accessories.
• Actively contribute to achieving service department sales goals.
  
  Administrative Support:
• Maintain accurate records of customer interactions, repair orders, and service history.
• Ensure that all work orders are properly processed and completed according to dealership standards.
• Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
• Keep track of warranty information and ensure compliance with manufacturer guidelines.
  
  Quality Assurance:
• Ensure all repairs and services meet company and industry standards for quality.
• Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
• Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
  
  Team Collaboration:
• Work closely with service technicians, parts department, and other team members to streamline the service process.
• Assist in the training of junior service advisors and support colleagues when necessary.
• Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.

Qualifications & Education:

• High school diploma or equivalent; automotive certifications or technical training preferred.

Experience:

• 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
  
  Skills:
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic understanding of automotive repair processes and terminology.
• Proficient in using service management software and office applications.
• Excellent problem-solving and customer service skills.
  
  Attributes:
• Detail-oriented and organized.
• Professional appearance and demeanor.
• Ability to work under pressure and meet deadlines.
• Strong sales acumen and the ability to upsell services.
  

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.