NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realize business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerize the civil service sector and integrate IT into its public services.

The Operations Lead is required to manage daily operations of Project’s Service Portal to ensure that the quality of services is maintained and that the agreed service availability and performance are met. In addition, ensure that the project is delivered on time, to budget and required quality standard based on the SLA. It is also important to build and maintain relationships with stakeholders and team. On top of managing and allocating resources in an efficient manner.

Operations Management

• Manage, oversee, and control the efficiency of Project Service Portal operations, and to communicate the relevant SLAs, processes, and procedures.
• Perform Trend Analysis on incident and problem records including alerts and alarms from the Monitoring System and recommend on corrective and preventive actions.
• Perform impact analysis to determine the severity level of an incident or problem, lead investigation and diagnosis to identify the root cause, review possible workarounds or resolutions and bring them to a satisfactory closure.
• Perform escalation to vendor (Project’s Service Portal) on the incident or problem, if required and track the response.
• Identify, isolate, resolve, escalate and close incident/problem ticket according to Project’s Service Portal all Incident/Problem Management Process.
• Perform daily system health check.
• Generate operation reports.
• Submission of reports to government agency

Service Delivery

• Service Delivery Management - To ensure that services are delivered within the contractual obligations. To identify performance issues and take ownership for the development, implementation and communication of service improvement plans
• Develop and implement appropriate service improvement plan for any major service issues in conjunction with the service delivery owners
• Track and report on SLAs to meet contractual obligations. Where appropriate SLA’s are renegotiated to meet either the client or NCS’s requirements
• Ensure reports are compiled and completed within the SLA’s and reviewed in the Service Review Meetings.
• Develop, manage and maintain each of the client contracts. SLA’s, schedules and cost are updated as appropriate over the lifetime of the contract
• Resolve and manage escalations in line with the client/NCS’s expectations. The appropriate business unit managers are involved and incident reports are provided on a timely manner.
• Gain awareness of key account influencers and recommend appropriate strategies to ensure effective relationships are held at all levels within the client environment
• Contract Management - Develop, manage and maintain the client contracts in conjunction with other key stakeholders within NCS to ensure integrity, accuracy and up-to-date status of contracts based on supported inventory

Requirements

· 2-3 years as a Team Lead /Service Delivery Executive /Manager/Customer Success Manager

· Proficient in ITSM tools

· Good customer management experience

· Excellent written, oral and presentation skills

· Certification in IT Service Management and/or ITIL (v4)

· Coding / apps development skillsets will be an added advantage

We Are Looking For

As the Network Engineer, you will be reporting to the Senior Operations Manager. You will be responsible for the monitoring and maintaining the operational integrity of the Data Center cable network. Your role is crucial in ensuring uninterrupted communication and data transmission across international regions through the Data Center infrastructure.

Responsibilities

• Monitor, resolve and update all Operations-assigned service tickets (trouble tickets and customer request, installations of electrical and physical equipment) throughout the daily shift using PDG’s ticketing system
• Installation and termination of all copper and fibre cross-connects to include gathering requirements, designing, labelling, testing and documentation
• Remain informed and up to date on the policies and procedures in the ServiceNow knowledge base, RunSmart OS etc
• Taking of 22KV Grid power and Branch Circuit Power Monitoring power consumption reading every end of the month
• Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done
• Operate, monitor, maintain, and respond to abnormal conditions in facilities system.
• Work closely with vendors, field technicians, and telecommunications service providers to resolve service issues and improvements
• Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors, or other offices
• Provide escorts for clients, vendors, and contractors to various onsite locations.
• Ensure physical security of data centre, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures

Qualities You Should Have

• Diploma / ITE in Network or Computer Engineering
• Minimum 2 to 5 years experience in Network Architecture understanding
• Must be able to work in a 12-hour rotating shift work schedule
• Prior experience in managing contractors (technical and soft services) and Technicians

• 5 days, up to $5500, AWS, bonus
• Must have experience in .Net, OpenCV, LabView
• North, MNC, New role

Job Description:

• Design and develop custom software applications & automated equipment for in-house needs.
• Provide installation & commissioning support in overseas plant when required
• Manage assigned projects, fromconceptualization to implementation.
• Prepare project documentation, including tracking of revision changes.

Requirements:

• Min. 2 years in application development
• Diploma/Degree in Electrical & Electronics, Computer Science or equivalent
• Preferably with Database programming knowledge
• Understanding of hardware/circuit design
• Proficient in .NET programming (VB, C#, C++)
• Experience in Labview, OpenCV for vision programming
• Able to work overtime and travel if required

Interested applicants, please send your profile to [email protected]

Description:

• Provide delightful service to customers placing orders and making enquiries via email/phone/fax
• Timely and accurate entry of orders into the system; generating invoices/delivery orders
• Plan and coordinate daily deliveries
• Efficient day-to-day management to closure - filing, order tracking etc
• Assist in selective administrative work assigned

Requirements

• Familiar with navigating ERP system (training will be provided)
• Accurate, timely, proactive
• Work in Jalan Pemimpin (MRT: Marymount/Bishan)
• 5 day work week (8.30 am - 5.30 pm)

Key Responsibilities:

• Respond to customer inquiries: Manage incoming customer requests for quotations (RFQs), promptly and accurately providing information on products, services, and pricing.
• Manage quotations process: Collaborate with internal teams such as application engineering, and sales to ensure On-time submission of accurate and competitive quotations for customers.
• Follow up on quotations: Proactively follow up with customers after sending quotations to address any questions, concerns, or feedback, and to increase the chances of securing the order.
• Update RFQ hit rate report: Track, update and publish weekly RFQ hit rate report, which monitors the number of quotations provided, the number of orders received, and the overall success rate of the quotation process. Identify areas for improvement and recommend actions to enhance the hit rate.
• Process customer purchase orders: Receive and review customer purchase orders for accuracy and completeness. Confirm pricing, delivery terms, and other relevant information. Enter orders into the company's order management system and coordinate with production and shipping departments to ensure timely order fulfilment.
• Invoicing: Prepare and send invoices to customers for completed orders, ensuring accuracy and timeliness. Work closely with the finance department to resolve any discrepancies or issues related to invoicing.
• Maintain customer relationships: Act as a point of contact for customers, addressing any questions or concerns that may arise throughout the order process. Foster strong relationships with customers by providing exceptional service and support.
• Coordinate with internal teams: Collaborate with various departments to ensure a seamless experience for customers and the successful execution of orders. Communicate customer requirements and expectations to relevant internal teams.
• Continuous improvement: Regularly review RFQ processes and procedures to identify opportunities for improvement.

Requirements:

• Diploma in Engineering, Business or equivalent qualification in Customer Service.
• 2+ years of experience in customer service, preferably within the machining and fabrication industry.
• Strong understanding of machining and fabrication processes, materials, and terminology.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, especially Excel, and experience with order management systems.
• Detail-oriented and highly organized, with the ability to multitask and manage competing priorities.
• Strong problem-solving and negotiation skills.
• A commitment to delivering exceptional customer service and fostering strong customer relationships.
• Ability to work collaboratively with internal teams and adapt to a fast-paced environment.

Responsibilities

• Distributor handling not limiting to procurement and customer service support
• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Strong command of spoken and written English
• Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
• Possess a customer-centric mindset
• Meticulous & hardworking with strong organizational and analytical skills
• Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude
• High level of integrity and can be trusted in handling confidential information
• Able to work well in a team as well as being independent and pro-active
• Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
• Able to work after office hours when required
• Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
• Experience in managing multiple projects/engagements with short deadlines is an advantage
• Working hours: 8.30am - 5.30pm (Mon to Fri)
• Basic salary commensurate with experience

Interested candidates, please send in your detailed resume including your current & previous working experiences and expected salary via the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talents here at NCS!

The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.,including:

• ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure

• assisting the Senior Managers to train and guide junior team members.

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

A little about you:

• Typically 6 years of IT project management experience
• Strong knowledge in process improvement methodologies and tools
• Understanding of Software Development Lifecycle (SDLC)
• Degree in Information Systems, Computer Science or equivalent
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Technical knowledge of Java (mandatory), Cloud Solution Architecting, Oracle SQL, Red Hat Enterprise Linux

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Sustainability: Love for nature and the environment. For instance, BYO food containers at staff canteen.
• Work-Life balance: Attractive leave days to rest and re-charge.
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

As a Patient Service Officer, you shall be responsible in providing excellent customer service to callers and communicating effectively with people from all levels. Your responsibilities are as stated below.

Booking Office:

• Attending to incoming calls from internal and external stakeholders pertaining Operating theatre bookings/Bed admission requests.
• Scheduling surgeries in Operating theatre promptly and accurately.
• Performing outbound calls to clinics to confirm surgery cases for the next day or if there are any amendments and cancellation.
• Attending to bookings/cancellation/amendment requests via chat.
• Achieving department KPI’s and attending to all interactions across all platforms professionally and with high level of service.
• Allocating appropriate resources i.e. operating theatre, schedules of surgeons/assistants/equipments.
• Performing administrative duties such as blocking of operating theatre in the system/checking that cases are all accurately booked.
• Ensuring that Operating theatre slots are effectively optimized.
• Facilitating bed allocation to maximize the utilization of beds.
• Identifying potential bed tight situation and activating contingency plans.
• Submitting daily statistics to management.
• Any other ad-hoc projects and duties assigned by supervisor.

How to Succeed

• Possess at least Diploma, Nitec, GCE ‘A’, ‘O’, ‘N’ Levels in any discipline.
• Minimum 1-year experience in a customer service position.
• Experienced working in a Contact Centre/Bed management unit/Operating Theatre scheduling unit will be an added advantage.
• Able to work on Saturdays.
• Entry level candidates are welcome to apply.

Software Engineer (Web) - Technical Lead

Email to: [email protected]

Subject: Software Engineer (Web) - Technical Lead

The team aims to spearhead the digital transformation of government. Our team aims to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for software developers that are open and enthusiastic about end-to-end software delivery and trying out new technologies. Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver.

What to expect

● Mainly responsible for software design and development of web frontend and backend applications

● Write automated functional and unit testing for the code you write

● Develop backend APIs & databases supporting the applications

● Design and develop applications leveraging cloud technologies

● Assist DevOps Engineer on build and release automation

● Work closely with fellow developers in pair programming and code review

● Work closely with Business Analysts, Quality Engineers, User Interface/User Experience Designers to deliver features

Requirements

● Experience with front-end development framework such as React.js / Next.js

● Experience in server-side web application development using Node.js

● Experience on working on CI/CD pipeline

● Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud

Platform (GCP) etc

● Familiar with Javascript unit testing frameworks such as Jest or Mocha

● Familiar with Agile and Continuous Integration and Delivery Practices

● Familiar with version control using Git

● Open to work on other platforms because we want a cross-functional team

Preferred

● Minimum of 3-5 years of software development experience

● Solid Fundamentals in Javascript & Typescript

● Familiarity with building reusable web components will be an advantage

● Familiarity on how search engines components work (crawl, index, search)

● Familiar with practices such as Test-Driven Development and Behavior-Driven Development

● Familiar with Docker

● Collaborative team player with good interpersonal and presentation skills

Email to: [email protected]

Subject: Software Engineer (Web) - Technical Lead

The team aims to spearhead the digital transformation of government. Our team aims to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for software developers that are open and enthusiastic about end-to-end software delivery and trying out new technologies. Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver.

What to expect

● Mainly responsible for software design and development of web frontend and backend applications

● Write automated functional and unit testing for the code you write

● Develop backend APIs & databases supporting the applications

● Design and develop applications leveraging cloud technologies

● Assist DevOps Engineer on build and release automation

● Work closely with fellow developers in pair programming and code review

● Work closely with Business Analyst, Quality Engineer, User Interface/User Experience Designers to deliver features

Requirements

● Experience with front-end development framework such as React.js / Next.js

● Experience in server-side web application development using Node.js

● Experience on working on CI/CD pipeline

● Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud

Platform (GCP) etc

● Familiar with Javascript unit testing frameworks such as Jest or Mocha

● Familiar with Agile and Continuous Integration and Delivery Practices

● Familiar with version control using Git

● Open to work on other platforms because we want a cross-functional team :D

Preferred

● Minimum of 3-5 years of software development experience

● Solid Fundamentals in Javascript & Typescript

● Familiarity with building reusable web components will be an advantage

● Familiarity on how search engines components work (crawl, index, search)

● Familiar with practices such as Test-Driven Development and Behavior-Driven Development

● Familiar with Docker

● Collaborative team player with good interpersonal and presentation skills

Email to: [email protected]

Subject : Project Engineer

(a) Responsibilities:

The scope of the Project Engineer shall include but not be limited to the following:

· Manage the document review process, including collating comments from all reviewing parties and ensuring proper follow-up to the review comments;

· Manage and coordinate the design, installation, testing, and commissioning activity, including coordination with all stakeholders (contractors, site owners, end users);

· Liaise with the contractors and stakeholders to monitor and update the program and work schedule;

· Assist the project team in terms of project delivery;

· Prepare project summary reports for progress reporting; and

· Manage the administrative activities of the project, including coordinating meetings, preparing meeting records, preparing the presentation material and drafting letters for issuance.

(b)Qualifications & Requirements:

· Recognised degree in Engineering or related discipline;

· Relevant project management experience in Rail Electrical & Mechanical system;

· Relevant project management or project experience in the area of Automatic Fare collection system in Singapore transit environment will be a plus;

· Proficient in Microsoft Office for Windows;

· Highly motivated and pro-active with the ability to work independently;

· Ability to work and collaborate with team;

· Able to cope with flexible working hour;

· Be expected to perform night works during engineering hours;

· Good analytical and problem-solving skills;

· Good written and verbal communication skills in English; and

· Be expected to travel regularly between office and sites.

Email to: [email protected]

Subject: Software Engineer (Web) - Technical Lead

The team aims to spearhead the digital transformation of government. Our team aims to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for software developers that are open and enthusiastic about end-to-end software delivery and trying out new technologies. Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver.

What to expect

● Mainly responsible for software design and development of web frontend and backend applications

● Write automated functional and unit testing for the code you write

● Develop backend APIs & databases supporting the applications

● Design and develop applications leveraging cloud technologies

● Assist DevOps Engineer on build and release automation

● Work closely with fellow developers in pair programming and code review

● Work closely with Business Analyst, Quality Engineer, User Interface/User Experience Designers to deliver features

Requirements

● Experience with front-end development framework such as React.js / Next.js

● Experience in server-side web application development using Node.js

● Experience on working on CI/CD pipeline

● Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud

Platform (GCP) etc

● Familiar with Javascript unit testing frameworks such as Jest or Mocha

● Familiar with Agile and Continuous Integration and Delivery Practices

● Familiar with version control using Git

● Open to work on other platforms because we want a cross-functional team

Preferred

● Minimum of 3-5 years of software development experience

● Solid Fundamentals in Javascript & Typescript

● Familiarity with building reusable web components will be an advantage

● Familiarity on how search engines components work (crawl, index, search)

● Familiar with practices such as Test-Driven Development and Behavior-Driven Development

● Familiar with Docker

● Collaborative team player with good interpersonal and presentation skills

Email to: [email protected]

We are seeking passionate software developers who thrive on end-to-end software delivery and are eager to explore new technologies. As a member of our cross-functional development team, you will be instrumental in ensuring the quality, automation, and user experience of the software we deliver.

Key Responsibilities:

• Design and develop web frontend and backend applications, taking ownership of the software development process.

• Create automated functional and unit tests for the code you develop to ensure high-quality deliverables.

• Develop backend APIs and databases to support the applications.

• Leverage cloud technologies to design and develop scalable applications.

• Collaborate with DevOps Engineers to implement build and release automation.

• Engage in pair programming and code reviews to foster a collaborative and efficient development process.

• Work closely with Product Manager, Business Analysts, Quality Engineers, and User

Interface/User Experience Designers to deliver exceptional features.

Requirements:

• Familiarity with front-end development frameworks such as React.js / Next.js.

• Familiarity in server-side web application development using Node.js and Typescript.js.

• Familiarity with working on CI/CD pipelines.

• Familiarity with leveraging on cloud playorms such as Amazon AWS, Azure, or Google Cloud PlaYorm (GCP), etc.

• Familiarity with Javascript unit testing frameworks such as Jest or Mocha.

• Familiarity with serverless technologies such as AWS Lambda, and ECS.

• Familiarity with Agile and Con9nuous Integra9on and Delivery Prac9ces.

• Familiarity with version control using Git.

• Willingness to work on different platforms to contribute to a dynamic and cross-functional team.

Preferred Qualifications:

• Minimum software development experience:

o Associate consultant: 2 years.

o Consultant: 2 – 3 years.

o Senior consultant: 3 – 5 years.

• Strong fundamentals in Javascript & Typescript.

• Familiarity with building reusable web components is advantageous.

• Knowledge of search engine components and how they work (crawl, index, search).

• Experience with Test-Driven Development and Behaviour-Driven Development. • Familiarity with Docker containers.

• A collaborative team player with excellent interpersonal and presentation skills.

Email to: [email protected]

Subject: Software Engineer (Web) - Technical Lead

The team aims to spearhead the digital transformation of government. Our team aims to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for software developers that are open and enthusiastic about end-to-end software delivery and trying out new technologies. Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver.

What to expect

● Mainly responsible for software design and development of web frontend and backend applications

● Write automated functional and unit testing for the code you write

● Develop backend APIs & databases supporting the applications

● Design and develop applications leveraging cloud technologies

● Assist DevOps Engineer on build and release automation

● Work closely with fellow developers in pair programming and code review

● Work closely with Business Analysts, Quality Engineer, and User Interface/User Experience Designers to deliver features

Requirements

● Experience with front-end development framework such as React.js / Next.js

● Experience in server-side web application development using Node.js

● Experience on working on CI/CD pipeline

● Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud

Platform (GCP) etc

● Familiar with Javascript unit testing frameworks such as Jest or Mocha

● Familiar with Agile and Continuous Integration and Delivery Practices

● Familiar with version control using Git

● Open to work on other platforms because we want a cross-functional team :D

Preferred

● Minimum of 3-5 years of software development experience

● Solid Fundamentals in Javascript & Typescript

● Familiarity with building reusable web components will be an advantage

● Familiarity on how search engines components work (crawl, index, search)

● Familiar with practices such as Test-Driven Development and Behavior-Driven Development

● Familiar with Docker

● Collaborative team player with good interpersonal and presentation skills

Responsibilities:

• Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs
• Providing level 1 technical support and helpdesk email enquiries to external users and proactively identify and manage potential problems and address enquiries to meet client satisfactions.
• Be an escalation point for all the requests and issue resolution
• Establish ITIL best practices through the entire service desk support processes.
• Work effectively and closely with Ops-Leads and Service Delivery Manager and carry out ad hoc IT operation assignments and tasks arise from projects or day-to-day operation.

Requirements:

• Familiar with MS365 esp. Word, Excel and Outlook
• Service oriented personnel that can handle high-pressure environment

Responsibilities:

• To receive and record technical and/ or application support and act as a level 1 support and provide investigation, diagnosis, resolution and recovery for application issues.
• To maintain overall ownership of issues and ensure that issues are resolved within service level agreement. Escalate priority issues to level 2 support if required.
• To perform systems administration/ maintenance and works toward continuous optimization of systems performance.
• To administer local development servers and environments, such as setup, configuration, user account management and backup management.
• To manage, coordinate, and implement software upgrades, patches, hot fixes on infrastructure managed.
• To provide occasional after hours support for routine preventive system maintenance (remote support).
• To perform database administration such as SQL Server
• To assist Technical Manager on any other tasks as instructed

Requirements:

• Knowledge & experience in handling network, database
• Adaptable to changes with a positive attitude
• Good interpersonal skills
• Self-driven and team player
• Strong verbal/written communication skills

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Knowledge on how to use WESS system and Infotech system will be best

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients an

mangers when necessary

· Office working days and hours: Mon to Fri 9am to 6pm

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提 出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 了解并且会使用WESS系统和Infotech系统将是最好不过了

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款

• 办公司工作日和时间：周一至周五上午 9 点至下午 6 点

Responsibilities:

• Resolve incidents within SLA timeframe and perform root cause analysis, finding to solve the problems.
• Escalate unsolvable incident/ problem to the Operation Lead or Service Delivery Manager.
• Escalate to OEM/ vendor / subcontractor for technical support.
• Implement service requests and change requests and complete all requests within SLA timeframe.
• Ensure deployments of approved patches/ releases/ configuration changes for operation system and system software are implemented to change request accordingly.
• Ensure proper backup of the administrated systems and performing system recovery if needed.
• Conduct regular testing to verify configuration or backup data.
• Maintain the configuration of the system.
• Support the integration of new technologies into existing environments.

Requirements

• Minimum 2 years relevant experience.
• Dynamic, customer oriented, diligent attitude with ability to work well in a fast-paced environment.
• Good analytical skills with ability to work with others to resolve problems.
• You will learn these technologies in this project, an added advantageous if you know any of them:
• Vulnerability Management Systems
• Reverse Proxy
• Patch Repositories (Patch Management, Patch Manager)
• AD Infra (MS AD, AWS AD etc)
• End Point Protection – Desktop, Clients
• Enterprise Backup
• Next Generation Firewall
• Privilege Access / Identify Management
• Infra Automation Platform
• AWS full suite

Email to: [email protected]

Subject: Software Engineer (Web) - Technical Lead

Team aims to spearhead the digital transformation of government. Our team aims to design and develop software applications that help government agencies to better serve the needs of the people of Singapore.

We are looking for software developers that are open and enthusiastic about end-to-end software delivery and trying out new technologies. Be part of a cross-functional development team that values quality, automation and user experience of the software we deliver.

What to expect

● Mainly responsible for software design and development of web frontend and backend applications

● Write automated functional and unit testing for the code you write

● Develop backend APIs & databases supporting the applications

● Design and develop applications leveraging cloud technologies

● Assist DevOps Engineer on build and release automation

● Work closely with fellow developers in pair programming and code review

● Work closely with Business Analyst, Quality Engineer, User Interface/User Experience Designers to deliver features

Requirements

● Experience with front-end development framework such as React.js / Next.js

● Experience in server-side web application development using Node.js

● Experience on working on CI/CD pipeline

● Experience of leveraging on cloud platforms such as Amazon AWS, Azure or Google Cloud

Platform (GCP) etc

● Familiar with Javascript unit testing frameworks such as Jest or Mocha

● Familiar with Agile and Continuous Integration and Delivery Practices

● Familiar with version control using Git

● Open to work on other platforms because we want a cross-functional team :D

Preferred

● Minimum of 3-5 years of software development experience

● Solid Fundamentals in Javascript & Typescript

● Familiarity with building reusable web components will be an advantage

● Familiarity on how search engines components work (crawl, index, search)

● Familiar with practices such as Test-Driven Development and Behavior-Driven Development

● Familiar with Docker

● Collaborative team player with good interpersonal and presentation skills

We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will play a vital role in maintaining strong relationships with our customers and ensuring their satisfaction. You will serve as the primary point of contact for inquiries, provide information about our services, and assist with registrations and booking.

If you are passionate about making a difference in the lives of others and contribute to the betterment of our community, we would love to hear from you.

Responsibilities

• Provide exceptional service and support via phone, email, and in-person interactions.
• Respond promptly and professionally to customer inquiries, addressing questions about our programs, activities, and services.
• Assist customers with registrations, and payments, ensuring accuracy and completeness of information.
• Provide guidance and support to customers experiencing difficulties or needing additional assistance.
• Maintain accurate records of customer interactions.
• Collaborate with team members to resolve complex customer issues.
• Stay updated about our programs to effectively communicate with customers and promote participation.
• Contribute to the continuous improvement of our customer service processes and procedures.

Requirements

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities.
• Ability to handle difficult or demanding customers with professionalism and empathy.
• Proficient in using computer systems and software, such as Microsoft Office Suite.
• Detail-oriented and well-organized, with the ability to multitask effectively.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Medical Benefits
• Dental Benefits
• 14 days annual leave, medical, hospitalisation, childcare, paternity, compassionate leave
• Performance bonus

**Salary will be based on Experience and number of workdays**

1. Responsible for checking design discrepancies between structural and architectural drawings.

2. Lead final safe inspection on form work reinforcement on form works and reinforcement & lead the site responsibilities to conduct relevant inspection required any inspection required any laws.

3. Provide technical details when necessary.

4. Prepare programme and documents control.

5. Plan, supervise and monitor progress of work and also ensure that quality standards and specification are met.

6. Keep and maintain all process records to comply with company ISO standard & ready for external ISO audit.

7. The applicant shall oversee the day to day running of matters relating to the construction of this project.

8. The applicant shall resolve discrepancies or problems relating to quality of work problem relating to quality of work together with site team and report all progress and incidence promptly.

9. The applicant shall review and discuss construction method and material choice with project manager or assistant project manager.

10. Consultant and specialist work contractors and finalize the most appropriate practical construction method in advance of works.

11. The applicant shall also ensure all consultant / Client instruction are properly documented and disseminate to his subordinates and subcontractors consultants.

12. The applicant shall co-ordinate the works carried out by the project team.

13. The applicant shall ensure that all corrective actions are properly addressed.

14. The applicant shall attend the consultant's/ Main contractor's coordination meetings, Safety coordinating committee meeting.

15. The applicant shall assist to project manager to review and approved the Project Hazard/ Environmental Aspect Analysis and all the construction proposals, method statements and submissions.

Email CV: [email protected]

(a) Responsibilities:

The scope of Project Engineer shall include but not limited to the following:

• Manage the document review process, including collating comments from all reviewing parties and ensuring proper follow-up to the review comments;

• Manage and coordinate the the design, installation, testing and commissioning activity, including coordination with all stakeholders (contractors, site owners, end users);

• Liaise with the contractors and stakeholders to monitor and update the programme and work schedule;

• Provide the assistance to the project team in terms of project delivery;

• Prepare project summary reports for progress reporting; and

• Manage the administrative activities of the project, including coordinating meetings, preparing meeting records, preparing the presentation material and drafting letters for issuance.

(b) Qualifications & Requirements:

• Recognised diploma/degree in Engineering or related discipline;

• Relevant project management experience in Rail Electrical & Mechanical system;

• Relevant experience in Automatic Fare Collection system will be an advantage;

• Proficient in Microsoft Office for Windows;

• Highly motivated, pro-active and able to work independently;

• Able to collaborate and work in a team;

• Able to cope with flexible working hours;

• Be expected to perform night works during engineering hours;

• Good analytical and problem-solving skills;

• Good written and verbal communication skills in English; and

• Be expected to travel regularly between office and sites.

About MyQueen:

My Queen is the 1st prenatal and postpartum wellness centre located in Sentosa, supported by a medical team. We aspire to provide prenatal and postpartum care for our quintessential women, to empower and support modern women in their maternal journey.

We strive to educate our mummies on topics varying from breast care to infant care. Marrying modern knowledge and traditional cultural insights by maternal-infant experts, we would like to deliver a blended maternal care model that emphasizes parental bonding and positive emotional wellbeing. We believe in a Happy Mum, a Happy Baby.

To learn more, please watch a short video about what we do here or visit our website here.

To learn more about what we do, please watch this video or visit our website.

We have also appeared on Channel New Asia, Channel 8 News, Lianhe Zaobao and Yahoo.

We are looking for an experienced Business Development Specialist who is passionate and capable of driving market development for our startup. This role will be focused on increasing the reach of prenatal and postpartum services to all the quintessential women and requires industry background, strategic thinking, and communication skills to establish our company as the leader in this maternal and child market. In this role, you will address rapidly changing customer needs, drive the right service solutions, and enable the ecosystem of partners and customers to run smoothly. The candidate should be proficient in English and Chinese to manage our company’s customers.

• Being a key part of the team focusing on prenatal and postpartum services
• Development of go-to-market strategies in Singapore and subsequently regionally (APAC)
• Engaging with customers and strategic partners in the maternal and child ecosystem
• Work closely with marketing team to design marketing campaigns that address the pain points of customers
• We work closely with our partners to develop and curate attractive services desired by our customers
• Actively working to increase customer size
• Actively working to build a robust ecosystem that involves varied stakeholders, not limiting customers, partners, and advisors.

A successful candidate should have:

• Minimum 1 year of business development experience in or selling to the maternal and child healthcare industry
• Significant leadership experience working with partners, with demonstrated experience interacting at the management level
• Good knowledge and understanding of the prenatal and postpartum industry
• Demonstrated ability to think strategically and analytically about business, service, with the ability to build and convey compelling value propositions, and work cross organizationally to build consensus.
• Strong leadership skills are key, along with proven verbal and written communication skills and the demonstrated ability to work effectively across internal and external organizations.
• Bachelor’s degree in technology or equivalent industry experience

Roles and Responsibilities:

As the senior technical person, you will lead with knowledge sharing with the operations team and perform duties for the company as an LEW (Licensed Electrical Worker).

As a Grade 9 LEW (up to 22kV), your main duties are to perform Power Shut-Down and Turn-On, and provide professional advisory in accordance with various regulations, best practice, and clients’ requirements.

The scope covers:

. With our growing operations team, to be on-call for emergency matters for licensing clients

· As an LEW9, perform High-Voltage switching and standby services, and licensing of electrical installations.

· Other areas - Servicing and maintenance, Site Acceptance Tests (SAT), Factory Acceptance Tests (FAT)

· Troubleshooting of electrical faults and abnormal situations

· Design & Project Work – Acting as a Qualified Person (QP), LEW for installation works, also covering areas such

as Lightning Protection, HT and LT distribution network, Earthing etc.

· Manage and lead of a team of engineers, technicians, and workmen to ensure works are completed as per plan

and schedule, meeting quality & safety objectives,

· Manage and co-ordinate with clients on schedules, scope of works, on-site issues, etc,

· Attend to call-out and emergency job requests,

· Testing and commissioning of electrical panels and equipment

· Provide advisory to lead meetings with clients and relevant parties

· Other ad-hoc duties as assigned by management,

We invite LEWs who want to maximise their experience and their licence to get involved hands-on working in an SME in Singapore’s electrical industry. The role enables direct working relationships with clients, active LEWs, contractors and workmen as a hands-on Electrical Engineer.

Job Requirements

· Licensed Electrical Worker – Electrical Engineer (Grade 9) up to 22kV.

· Good communication, interpersonal and time management skills.

· Possess strong leadership quality, team work, good planning and organizing ability.

· Takes initiative for personal and professional development.

· Due to nature of the work responsibilities, able and willing to work on weekends, public holidays, overnight and

odd hours.

· Familiarity with the electrical maintenance regime in Singapore is an advantage.

If you are ready to join us, please email your latest CV to [email protected].

We regret that only shortlisted candidates will be notified.

Job Highlights

• Good advancement opportunities
• Comprehensive training provided
• Quarterly spa incentives
• Job Description
• Join an expanding wellness and aesthetics group of companies
• Good advancement opportunities
• More than 70% chance of promotion in first year of work

Responsibilities:

• Provide good customer service
• Attend to client inquiries
• Schedule appointments
• Introduce promotional offers
• Uphold the company’s excellent image
• Cashiering and do end of day sales settlement
• Assist to manage therapists

Requirements:

• 5 days work each week
• Work shift 10:45am - 9:15pm
• Able to work up to 5 weekends each month
• Basic PC skills required
• Able to work independently without supervision
• Meticulous and fast learner
• Friendly and warm personality
• Comprehensive training provided
• Sales and/or customer service background an advantage

Benefits:

• 5 days work only
• 8 branch locations near MRT (Station at a branch near you)
• Quarterly spa treatment incentives