We are currently seeking a Sales and Marketing Executive/Manager to help us promote our wines available under vinophiliawines.com.

The role involves developing and managing relationships with customers, such as restaurants, bars, wine shops, and distributors.

The ideal candidate will be responsible for identifying new business opportunities and expanding existing accounts, thereby increasing sales and revenue.

They must provide exceptional customer service and support to ensure customer satisfaction.

Additionally, the candidate should stay up-to-date with industry trends and communicate relevant information to the team.

They should be able to work independently as well as part of a team, and must be willing to travel as required.

Requirements:

• A Bachelor's Degree or Diploma in sales and marketing, business, or any related field is required.
• Minimum of 3 years of sales experience, preferably in the wine industry.
• Able to communicate in English and Mandarin (to handle enquiries from Chinese-speaking clients)
• Excellent communication and interpersonal skills.
• Strong negotiation and sales skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

If you would like to learn more about our company, please visit our website at vinophiliawines.com.

You will be supporting Mendaki Club’s (MClub) Secretariat Team, as an intern, and will have opportunities to learn and work in meaningful MClub programmes and/or projects. You will also provide basic assistance in the financial operations for the volunteer-led organization.

You will be expected to work between stipulated time on weekdays but will also be required to work on evenings and over weekends, to support executive committee meetings and programmes (claimable via working hours time-off).

Roles & Responsibilities

• Designing own research to be done based on topic of choice, that would be of benefit to MClub or the MM eco-system in Singapore.
• Supporting Data Team in creating, distributing, collecting, analysing and reporting of data and research for all MClub’s programmes.
• Supporting Data Team in analysing and implementing the best data management system for all MClub’s data and information.
• Supporting Programme Team to execute community programmes, benefitting the MM youths.
• Coordinating the logistical and administrative needs of community programmes.

Learning Objectives & Outcomes

• Learn how to frame and conduct research work that would be of benefit to the target.
• Learn how to articulate research findings in an effective and concise manner.
• Learn how to derive insights through data analysis.
• Learn about programme and event management in the context of volunteer-led initiatives for the MM community.
• Learn about the supporting roles of a Secretariat team in a volunteer-led initiatives for the MM community.
• Learn about MM community issues and efforts towards solving these issues.

Requirements

• Currently pursuing a Diploma and/or waiting to be admitted to a University.
• Able to commit to a minimum internship period of 5 weeks.
• Able to work with a large amount of data meticulously.
• Have some experience in data analysis and data collection.
• Good inter-personal skills.
• Willing to learn and eager to try new things.

Our client, a European Bank, is looking to hire a Corporate Action Analyst, to process Corporate Actions income and events, as well liase with stakeholders for clarifications and to answer queries.

• 2-3 years experience in Banking operations with knowledge of equity/bond/derivatives
• Detailed-oriented
• Good team player

If you believe you fit the requirements for the role, please click "Easy Apply"
Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA Registration Number: R23114042

Tenure Track faculty position in Computer Science

The School of Computing and Information Systems (SCIS) at the Singapore Management University (SMU) has one tenure track faculty position, Assistant professor, in the discipline of Computer Science & Engineering.

We strategically hire to build critical mass and innovative capability in our core research areas and integrative research domains. In particular, we are looking to significantly expand our faculty expertise in Cognitive Computing, Computational Neuroscience, Ethics and Trust in AI, Multimedia (3D Computer Vision/Graphics, Virtual/Augmented Reality, Metaverse), Human and Social Aspects of Software Engineering, Sustainable/Green Computing, System Security and Distributed System Security.

OUR CORE RESEARCH AREAS

• Artificial Intelligence & Data Science
  • Data Management & Mining, including databases; data mining; natural language processing; data visualisation and analytics; recommender systems; social sensing and activation.
  • Decision Making & Optimization, including large-scale optimization and meta-heuristics; economic paradigms (game theory, mechanism design, electronic markets); agent modeling and simulation; agent planning, scheduling and decision support; agent learning and adaptation; reinforcement learning and inverse reinforcement learning.
  • Machine Learning & Intelligence, including machine learning and adaptation; deep learning; computer vision; machine intelligence; explainable AI; cognitive/brain-inspired computing; human-centric AI; intelligent assistants; intelligence augmentation; human-in-the-loop AI.
• Human-Machine Collaborative Systems
  • Pervasive Sensing & Systems, including sensing & sensor information processing; IoT and embedded systems; robotics systems; mobile and pervasive systems; context-aware and edge computing platform; embedded AI; cognition understanding.
  • Multimedia Systems, including generative media; social media; multimedia search; computer graphics; augmented reality; virtual reality.
  • Human-Computer Interaction, including accessibility; human-AI interaction; human-robot interaction; information visualization; collaboration systems; wearable computing.
• Information Systems & Technology
  • Software Engineering, including AI for SE; SE for AI; software analytics; formal methods; software testing; software maintenance & evolution; human-aspects in SE; engineering IoT, Cyber-Physical Systems & drones; sustainable SE.
  • Cybersecurity, including decentralised/distributed trusted systems; biometrics; computer forensics; data, media content and related applications security and privacy; software and system security; information security and usability; information security economics and risk analysis, modeling & metrics.
  • Information Systems Management, including economics of IT and management science; empirical methods, econometrics, and policy analytics; sharing economy and IT platforms; digitalisation and process transformation; fintech; marketing and healthcare IT; information security, technology innovation and IT impacts; interdisciplinary studies across the core areas.

OUR INTEGRATIVE RESEARCH DOMAINS

• Computing Practice & Education
• Urban Systems & Operations
• Active Citizenry & Communities
• Safety & Security

While we encourage and nurture applied research addressing real-world problems, we simultaneously cultivate and value big ideas, and research that is intellectually deep and thought provoking. Our faculty target their academic output primarily in the most-selective, academically prestigious venues. We want our faculty striving to create research outputs that advance thinking and scholarship in the core research areas, and also seeking real-world impact in the integrative research domains in “the world of business”.

We offer extremely attractive salary and benefits that are usually superior to international competitive benchmarks.

ABOUT THE SMU SCHOOL OF COMPUTING AND INFORMATION SYSTEMS

A premier university in Asia, the Singapore Management University (SMU) is internationally recognised for its world-class research and distinguished teaching. Established in 2000, SMU’s mission is to generate leading-edge research with global impact and produce broad-based, creative and entrepreneurial leaders for the knowledge-based economy. SMU education is known for its highly interactive, collaborative and project-based approach to learning, and for its technologically enabled pedagogy of seminar-style teaching in small class sizes.

The School of Computing and Information Systems (SCIS) offers an exceptionally supportive and inspirational environment for academic scholarship and research, applied R&D projects, and innovative education initiatives. We currently have over 40 tenure-track faculty members working across research areas in computer science & engineering, and information systems management. They are complemented by over 20 practice & education faculty members who focus on teaching, translation and pedagogical research.

Our Research. We are passionate about our research. We aim for excellence both in fundamental contribution to academic knowledge, as well as in creating technology with practical impact. Real-world industry sectors provide SCIS with a testbed and laboratory for experimentation, as well as a fertile breeding ground for new ideas. Our faculty and students apply their research results to solve real problems in a variety of industry settings and to create IT applications and systems. At the same time, our faculty actively publish in top-quality Computer Science and Management Science conferences and journals. On our faculty are several world-class scholars and rising stars in their respective disciplines.

We are committed to supporting the development of our faculty. Besides start-up support and career mentoring for junior faculty, their Ph.D. students are funded by the school rather than paid from their research grants. SCIS faculty members are encouraged to collaborate on innovative research projects and also on integrative and interdisciplinary projects. SMU as well as Singapore government agencies, such as the National Research Foundation, provide generous support for high-quality research proposals.

A noteworthy example of our funded research is the Living Analytics Research Centre (LARC), operated jointly with Carnegie Mellon University; LARC focuses on building technologies for Social Media Sensing and Analytics, and applying them in Singapore’s Smart Nation initiatives. In the area of Cybersecurity, SCIS has a Secure Mobile Centre that conducts research into mobile device, cloud, and platform security.

Our Education. SCIS has more than 70 students taking the Ph.D. in Information Systems and Ph.D. in Computer Science programmes. Ph.D. students can concentrate in any of our computer science oriented research areas, or in our management science oriented Information Systems & Management research area.

SCIS recently launched a new Professional Doctoral Degree, Doctor of Engineering (EngD). The programme aims to train students to become IT leaders with deep technical expertise for innovating, designing and managing complex IT systems.

SCIS also offers Master of IT in Business (MITB), a professionally oriented coursework programme, which has more than 400 students. The programme supports a Financial Technology & Analytics track focusing on FinTech and the integration of Technology & Operations in Banking, an Analytics track focusing on applied analytics for business, consumer and social insights, as well as an Artificial Intelligence (AI) track that emphasises building AI-enabled business applications.

Additionally, we have over 1,800 undergraduate students in our B.Sc. (Computer Science), B.Sc. (Information Systems) and B.Sc. (Computing & Law) programmes. The programmes have been remarkably successful in demonstrating educational innovations and creating a culture of learning, establishing external linkages and partnerships with industry, government and the social sector, and with job placement. We have an entrepreneurial student body, and many SCIS undergraduates have gone on to create or participate in start-ups.

QUALIFICATIONS

We are continuously on the lookout for outstanding faculty candidates at all levels:

• Fresh Ph.D. graduates
• Postdocs looking for a faculty position
• Ph.D. holders who are currently in industry but want to return to faculty and research work
• Mid-career or senior faculty

Tenure track faculty must have Ph.D. qualification in a relevant discipline (such as Computer Science, Computer Engineering and Information Technology) along with an outstanding research record.

Singaporeans selected for tenure track faculty positions may be considered for the Singapore Teaching and Academic Research Talent (START) Inauguration Grant. Details on the grant application procedure may be found here: https://www.smu.edu.sg/moe-start/inauguration-grant.

Interested candidates are invited to submit a cover letter (indicating which of the above Core Research Areas your research interest belongs to), curriculum vitae, research and teaching statements, three recommendation letters, and three samples of published work to:

SCIS Faculty Recruitment
Singapore Management University
School of Computing and Information Systems (SCIS)
80 Stamford Road
Singapore 178902
Republic of Singapore
E-mail: [email protected]
Website: scis.smu.edu.sg

• Job Description
• You need to understand the management of company operations and processes. You will need data
• analytics to monitor performance, identify insights, and enable data-driven in the company. You will be required to participate in the management of project processes and project timelines.
• Perform detailed scoping of the project by working closely with all functional leads – including the alignment of the workstream’s outcome, responsibilities, task lists and timelines.
• Delegating on behalf of the manager.
• Weighting in on decision-making processes by presenting reasonable, fact-based points of view.
• Carrying out specific projects or tasks as instructed by the manager.
• To handle any related administrative tasks.
• 
  
• Requirements
• · Proficiency in MS Office (Word, Excel, Outlook and PowerPoint).
• · High level of interpersonal skills in handling sensitive and confidential situations and documents.
• · Proven ability to manage flexible schedules.
• · Minimum 3-years management executive work experience in Singapore.
• · Diploma and Bachelor’s degree in Business Management and Administrative Support are preferred.

Job Responsibilities

• Greeting and Bidding Customers Farewell
• Lead Customer to their tables
• Present Menu to Customer
• Inform Customer of Daily Specials and Take Order
• Serve Food & Beverage Order
• Clear & Clean Tables
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Excellent Customer Service
• Good Command in English
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude
• Salary will be based on experience

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available

Please kindly email your resume to [email protected]

Job Responsibilities

• Prepare Food
• Wash Untensil
• Keep Kitchen Clean
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Able to speak English or Chinese
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available

Please kindly email your resume to [email protected]

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

We are looking for committed and passionate individuals who want to make a difference, with a positive attitude and strong work ethnics.

Job Description:

• Fast track career path towards management
• Comprehensive on-job training will be provided continuously for professional development and career advancement in Financial and Investment industry
• Learn Digital Marketing, Advertising and Analytics skills, Content Marketing, Search Engine Optimisation, to stay relevant in the ever changing Digital World
• Personal mentor-ship with various accomplished lifetime Million Dollar Round Table, Court of Table, Top of Table members to impart their valuable expertise

Requirements:

• Minimum Education Criteria: Local Diploma or Bachelor's Degree
• Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Top reasons to join us:

• Competitive remuneration package
• All-expense paid travel opportunities yearly
• Recognition for individual efforts
• Dynamic and fun company culture
• Maintain Work-Life Balance by having flexibility of managing your own time and schedule

Have a chat with us to find out if this career aligns with your goals and aspirations.

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Duties:

1. Work in the role of team leader on tax related matter under the supervision of managers or directors to ensure that these assignments are executed based on the relevant professional requirements and on a timely basis.
2. Provide guidance and supervise the work of junior colleagues on the preparation of clients’ tax computations and tax returns.
3. Prepare tax computation.
4. Develop and maintain professional relationships with clients.
5. Advise clients on corporate tax and personal tax matters.

Requirements:

1. Degree/ Diploma in Accountancy or Tax qualification or a professional qualification.

2. Proactive, committed and a team player.

3. Minimum 3 years relevant experience in a public accounting firm.

4. Good communication & interpersonal skills.

5. Able to perform under pressure.

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Assurance Management Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Supporting efficient operations within a hybrid work setup.
• Secure and allocate training venues for all SMUA courses.
• Strategically optimize the utilization of allocated training room resources for all SMUA Courses.
• Liaise with stakeholders to understand training room requirements and when necessary, deconflict requests to ensure smooth coordination.
• Develop and maintain data visualization dashboards (using Power BI) to track key operational metrics.
• Maintain SOPs documentation for operational processes.
• Plan, manage, and support process improvement projects.
• Occasionally support Academy courses, averaging 2-4 times a year. Flexible off days will be compensated for after-hours work deployments.

• Degree or Diploma holder with a minimum of 2 years of relevant work experience.
• Proficient in project management and adept at problem-solving.
• Proficient in generating data dashboards for informed decision-making purposes.
• Meticulous, analytical, and proactive in handling tasks.
• Self-driven, adaptable, and resourceful in navigating changes.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, fostering effective teamwork.
• Advantageous to have familiarity with Power BI, Python, and/or Power Automate.

https://academy.smu.edu.sg/overview

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Fresh graduates from NUS/NTU/SMU in Singapore or those with one to two years of work experience. Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Hybrid work environment to support and optimize daily operations on the Learning Management System (LMS).
• Manage the creation of learner accounts within the LMS and ensure the assignment of courses aligns with the enrolled learners.
• Create and administer Webinar sessions in the LMS.
• Maintain the synchronization of assessment results with learners' accounts on the LMS.
• Provide dedicated support to learners and trainers, assisting in resolving any LMS-related issues they encounter.
• Actively contribute as a pivotal team member in supporting and implementing a new LMS for the Academy.
• Occasional duty to support Academy courses, averaging 2-4 times a year. Flexible off days will be compensated for work deployments after office hours.

https://academy.smu.edu.sg/overview

• Diploma or Degree with at least 2 years of relevant work experience.
• Self-driven, resourceful, and adaptable to changes well.
• Meticulous, analytical, and proactive to tasks.
• Possesses strong collaborative skills, fostering effective teamwork.
• Prior experience with LMS, TMS, and/or e-learning authoring tools would be preferred.
• Familiarity with Power BI, Python, and/or Power Automate will be advantageous.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is forOffice of Industry Engagement (OIE).
• Identify and profile SMUs core competitive strengths and key value propositions to industry through close working relationships with all internal stakeholders.
• Oversee the set up and management of industry engagement platform(s) to facilitate and coordinate external partnerships with the University.
• Lead the establishment of a university-wide key account and database management system through thorough review of the Universitys current account management practices while ensuring the requirements and needs of the Office are met.
• Conduct, in collaboration with the Business Development team, industry foresighting and competitive landscape analyses to establish industry strategic priorities to recommend markets and sectors of interest to pursue.
• Formulate business and engagement strategies, to deliver innovative and creative partnership frameworks that broaden and deepen relationships and build strategic alliances that supports the goals of the University.
• Establish an industry engagement governance framework to support the Universitys engagements, including but not limited to negotiation guidelines, cost-benefit analyses, engagement checklists, etc.
• Lead the coordination and enhancement of partnership related processes, such as working with internal administrators such as legal, research and tech transfer office to review and manage partnership and tech commercialization processes.
• Plan and organise regular internal stakeholders updates to keep them abreast on the Universitys industry engagement priorities and developments.
• Oversee the reporting of OIEs annual budget and forecast review of OIE operations for OIE Director.
• Manage reporting to the Universitys senior management on Industry engagement activities for OIE Director. Management report will include updates, analysis, recommendations, project expectations, roadmaps, key deliverables, and quantifiable goals.
• Represent OIE, together or in lieu of the Director in high-level meetings, events, and official engagements.

• At least a Bachelors degree; postgraduate degree would be an advantage.
• At least 15 years of relevant work experience required.
• Prior experience in economic agencies or public sector would be an advantage.
• Seasoned in business management, strategy, and governance.
• Leadership experience in leading and managing new offices, initiatives, or policies.
• Excellent interpersonal skills with ability to network at all levels, across cultures and backgrounds.
• Strong knowledge and experience in the higher education industry sector
• A proven track record in strategic planning
• A strong understanding of national, regional, and global business growth trends and opportunities
• Familiarity with other dimensions of industrial partnerships including intellectual property and technology transfer, government grants, grant and contract management, and philanthropic development.
• Outstanding written and communication skills, and a clear thinker and presenter
• Possess creative problem-solving, multi-tasking and analytical abilities.
• Resourceful, independent worker and a team player, with strong collaborative and influencing skills that enables collaboration with a wide range of partners.

#LI-JN1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[