An exclusive Japanese Fine-Dining restaurant located near Bugis MRT is looking for an experienced Bartender to join their team.

Responsibilities

1. To prepare and serve alcoholic and non-alcoholic drinks consistently with company’s beverage standard.

2. Take beverage orders from service crews or directly from guests accurately & promptly.

3. Assist manager in the daily operation including set up and closing of the bar counter.

4. Responsible for the cleanliness of the glasses, utensils, bar equipment & station

5. To keep bottles & glasses in a functional manner to support efficient drink preparation and promotion of beverage.

6. Assist in stock ordering and replenishment of bar inventory and supplies.

7. Other ad-hoc duty as assigned.

Requirements

1. At least 1 years’ relevant experiences, preferably in fine dining environment

2. Good working knowledge of bar operations and technical skills in bartending

3. Good attitude and communication skills

4. Able to work on shifts, Weekend and Public Holiday

Remuneration

1. Starting salary: $3,000 - $3,500 (depending on relevant experience)

2. Free meals

3. Free overseas training will be provided in Jan 2024 (1 year training bond required)

4. Attractive career path

Interested applicants, please email resume to: [email protected]

(Licence No. 04C4555, by applying this job, it's agreeable that you consent us to collect, use, disclose and/or process your personal data for your job placement purposes.)

Working Location: UB Point, Macpherson
Working Hours: 9am -6pm

Job Description

• Responsible for sourcing required direct and indirect materials, dealing with vendors and negotiating for the best price and payment term from both local and overseas vendors.
• Collaborate and maintain good working relationship with both internal/external stakeholders and vendors for planning and initiation of necessary procurements.
• Coordinate and liaise with vendors for timely delivery and monitor all purchases to avoid any shortages, overcharges and defects of materials.
• Resolve supply, quality, service and invoicing issues with internal/external stakeholders, vendors and identify process bottleneck, propose and implement solutions to resolve issues in a timely manner.
• Assist to implement internal procurement strategies to cater for daily Operations & Maintenance (O&M) requirements.
• Prepare, develop and review department contracts for both new and existing supplier, and constantly monitoring the validity & expiry of each contract.
• Prepare and develop various documentations (e.g. Tender, Standard Operating Procedure (SOP)s, Work Instruction (WI), Reports, etc.) and monitor the validity & expiry of each documentation.
• Assist as the System Administrator for section’s Maintenance Management System (MMS).
• Constant monitoring and tracking of Asset Life Cycle for planning of asset renewal and/or disposal.
• Support Budgetary Planning and Costings.
• Perform any other duties as instructed by Management.

Requirements

• Degree in Business Administration or Supply Chain Management is preferred.
• 1 – 3 years of relevant working experience in an O&M industry involving Supply Chain Management, Procurement, Logistic or Warehousing.
• Hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Job Descriptions:

• Receive training and perform duties in service/kitchen department
• Assist Outlet Manager/Overall responsible for the smooth operations of the restaurant
• Gain deep and thorough knowledge of the restaurant operation by rotating on each position
• Perform cashiering duties and maintain cleanliness and general upkeep of the restaurant
• Participate in initiatives to further improve service standards and procedures
• Observe high standards of mise en place with attention to detail
• Generate daily sales report and present to company's management
• Perform stock ordering and controlling in daily basis
• Perform effective problem solving skill when neccesary
• Delivering superior food and beverage service and maximizing customer satisfaction
• Promote upselling of food and services
• Responsible for planning weekly/monthly schedule of manpower
• Any other tasks as and when assigned by Management

Job Requirements:

• At least 1 to 2 years of food & beverage industry experience
• Highly customer service oriented
• Exhibit strong leadership skills
• Cheerful, and fun-loving individual who likes communicating with people

Jobmatch Recruitment Pte Ltd

License No: 17C8617

EA Registration No: R1104161

EA Personnel: Kenny Loh Boon San

60 Albert St, #10-09 OG Albert Complex, Singapore 189969

Nanyang Institute of Management is an EduTrust registered Private Education Institution offering a variety of courses. The candidate will directly report to the Finance Manager.

Duties and Responsibilities:

Accounts Receivable

· To perform full spectrum of Account Receivable function, daily operations and month-end-closing

· Reconciliation of Nets/China Union Pay, PayNow, Fund Transfer and Ali Pay with collection reports

· Deposit cash and prepare of Bank Reconciliation

Accounts Payable

· To perform full spectrum of Account Payable function, daily operations and month-end-closing

· Preparation of payment vouchers, petty cash, agent commissions and staff claims

· Preparation of Purchase Requisition for respective suppliers

General Ledgers and Others

· Any other ad hoc assignments

· Preparation of accounting schedules

· Provide support to internal and external audits as needed

Requirements

· Minimum LCCI (Intermediate/Higher), preferably Diploma and above in accounting

· At least 2 years of working experience in relevant field is highly preferred

· Candidate with full-set account experience is welcome to apply

· Preferably with knowledge of Sage 300 (Accpac)

· Familiar with MS Office

· Must be meticulous and have a flair for figure work

· Good interpersonal and communication skills and a team player

· Prefer those who ability to write and interact in Mandarin via email to interact with our students /assoicate in China

· Matured, Independent, self-motivated and able to multi-tasks

· Positive work attitude, willing to learn, systematic with good organizational skills

Interested applicants, please e-mail your detailed CV (including your current salary package and expected salary to [email protected]

about the company

Our client, one of the reputable life reinsurance company globally.

about the job

In this position as an Data Management Specialist, you will be responsible for managing data and Statement of Accounts received from Insurance Clients. You will be involved in the end to end validation of the data, recording of SOA information into the system, cross checking of data and be the key client contact to manage and resolve data issues, as well as providing accurate and timely information for internal and external reporting purposes.

The ideal incumbent will be involved in reviewing of policy and claims data received from clients to ensure adherence to treaty limits and conditions and ensure all details such as premium charged, commission rate are correct before confirming the SOAs with clients.

skills and experience required

• 2+ years of experience in policy processing/operation department and strong in data management
• Candidates in life insurance, general insurance or reinsurance are welcome to apply
• Strong capability in MS Excel or data management or SQL is essential
• Ability to communicate well with internal stakeholders and external customers at all levels
• Strong team player with good analytical skills and attention to details
• Motivated to take ownership of work and to seek further responsibility

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Security Officer (Day/Night Shift)

(Office Building near Raffles Place MRT)

Good benefits including extra annual leave, flexible working schedule
Children Bursary program
Career advancement

Day/Night

1. Work in Office environment ; dealing with mainly public & office tenants

2. Good customer service skills; able to communicate with people of all levels

3. Day/ Night shift; 5/6-day week, or 5656, 12hrs-shift (730 to 730)

4. Job duties include issue visitors/ contractor passes, patrolling, protecting clients’ premise and access control, etc.

5. Posses valid security license, on the job training will be provided.

Walk-in for interviews - (Mon to Fri, 9am to 5pm)
10 Anson Road
#26-09 international Plaza
( Tanjong Pagar MRT) Singapore 079903

For more information, please call
Tel : 6324 0648 / 91374851 (Audris)

You may fill up the application forms on https://rss.armfort.com/direct-application to speed up your interview time.

Who we are looking for

State Street is recruiting for a AVP to work in our Agent Bank and Cash Correspondent Bank Network Management team. State Street’s network consists of over 150 relationships across 103 countries and is an integral part of the operation of the bank with over $42trn in AUCA.

Network management is responsible for establishing and maintaining relationships with local market infrastructure entities, regulators, contractual subcustodian and cash agent banks servicing State Street’s cash and securities services requirements, while strengthening and monitoring all relationships to ensure the highest level of service is provided.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As AVP Network Management, you will be responsible to:

• establish, strengthen and maintain relationships with subcustodian and cash agent banks appointed to service State Street’s securities services and cash requirements.
• monitor, evaluate and communicate market developments including their impact and risk, as well as develops expert knowledge about the assign markets’ operating models, infrastructure and regulatory framework. The candidate will communicate this information to internal and external clients verbally, in writing and through formal presentations.
• support efforts for containing costs associated with management of global subcustody network.
• relay client / industry concerns to local market authorities
• serve as a point of escalation for internal and external clients and resolve conflicts and issues related to relationship, operational, regulatory, risk and financial matters.
• manage projects and coordinate efforts of other teams and business units. Examples include agent bank RFPs and operating requirements reviews, clients matrices and topical market information inquiries.
• The position requires ongoing familiarity with the industry’s evolving regulatory and compliance framework, as well as monitoring and implementation of resulting changes to the operating models at State Street and agent banks. It also requires particular focus on identification and monitoring of risk across functions and processes and cooperation with the operational areas and with agent banks to mitigate this risk and resolve crisis and financial exposure situations

What we value

These skills will help you succeed in this role

• This role requires highly effective verbal and written communication, negotiation, and presentation skills with frequent interaction with senior management, internal and external clients, and industry colleagues, as well as a rapidly increasing degree of lobbying with market regulators and industry group. The position requires a global strategic mindset with ability to prioritize issues, influence the industry and collaborate with the broader team and business areas across the organization.
• Candidate must be able to work independently and as part of a team providing solutions and recommendations to management.
• Requires relationship skills to ensure optimum subcustodian performance considering diverse operational processing needs and client requests.
• Must be able to work with individuals at all levels from entry level to executive management both internally and externally around the globe and understand the effect their judgment can have on clients and on State Street (such as financial impact and reputation).
• Must be willing to work with geographically and culturally diverse colleagues across different business units, as well as with external clients.
• Must have an understanding of financial markets and the functions and processes associated with transaction settlement and asset servicing.

Education & Preferred Qualifications

• Bachelor’s degree. 7+ years of global custody operations and client service or related experience.
• Proficient market knowledge on any APAC markets preferred.
• Proficient in English and mandarin (preferable)

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Reachfield Security (Grade “A” agency) specializes in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc

Commercial Building (Polytechnic / Office / Mall / Factory)

Position: Full Time Senior Security Officer / Relief Available too

Gross Salary $2900

Days of working: 5/5656/6 days a week, follow roster

Location:

Buona Vista Office Building

1. Works in Commercial Buildings / Institution environment.

2. Good customer service skills; able to communicate with people of all levels

3. 12hrs-shift (Fixed shift, no need to rotate

4. Those have PC Knowledge will be a bonus for commercial building.

5. Job duties include issue visitors/ contractor passes, patrolling, protecting clients’ premise and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Walk-in for interview - (Mon to Fri, 9am to 5pm)

10 Anson Road #26-09

International Plaza

Singapore 079903

(Tanjong Pagar MRT)

For more information, please call office at 6324 2925 (Audris) or sms to 91374851

You may fill in the application form online thru below link.
https://rss.armfort.com/direct-application
Do let us know once you submit the application online.

Who we are looking for

State Street is recruiting for a APAC Head of Network Management to lead our Agent Bank and Cash Correspondent Bank network in region. State Street’s network consists of over 150 relationships across 103 countries and is an integral part of the operation of the bank with over $42trn in AUCA. As State Street embarks on an exciting period of transformation for the Bank we require an experienced leader with deep understanding of banking relationships and the complexity of supporting a diverse network.

As APAC Head of Network Management you will contribute to the Global strategy, commercial engagement and risk & control agenda for the Network. You will lead a dedicated regional team of Network Managers running the banking relationships and a dedicated team of Network Advisors providing expertise to State Street’s clients. You will be engaged with senior leadership across network relationships, State Street and its clients. The role reports to the Global Head of Network.

What you will be responsible for

As APAC Head of Network Management, you will

• Contribute and set the regional strategy for the Network and ensure senior leadership buy in
• Contribute to the annual budget and expense targets for the Network
• Lead commercial engagement and communication of State Street strategy across their region of agent bank, financial market utilities and correspondent banks
• Lead governance and oversight requirements for their region ensuring regulatory compliance and KPIs are actively managed
• Work across the organisation to gather feedback on performance of the Network, objectives for the business and feed this back to partner banks through structured scorecarding and performance measurement
• Set out planning and lead the execution of changes to the Network
• Perform market and regulatory scanning impacting the Network and the business, capture and determine impact of change
• Ensure pricing and commercial terms are captured and accurately set up in billing and risk systems
• Ensure the regulatory control framework to running the Network is adhered to and issues flagged to senior management
• Lead risk and incident management responses across the firm and on behalf of clients
• Engage with the sales, country, segment and product leads on client engagements representing their region
• Set out strategic objectives for their regional Network advisory team and ensure quality assurance on delivery of the service
• Own a limited number of Network Advisory engagement

What we value

These skills will help you succeed in this role

• Deep market knowledge across securities and cash products
• Deep subject matter expertise of the Custody family of products; Global Custody, Direct Custody and associated FX and Cash products
• Industry profile with a track record of engagement and leadership on major industry events
• Track record of engagement with regulators and market infrastructures globally
• Strong financial planning skills.

Education & Preferred Qualifications

• Seasoned VP/MD with 10+ years experience in Network Management or Product
• Proven leader, strong communicator, consultative approach.
• Track record in running commercial relationships and meeting P&L driven targets
• Proven change agent with track record of delivery

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Supply Chain Executive (Asset Management)

• Permanent role

The Opportunity

• Responsible for sourcing required direct and indirect materials, dealing with vendors and negotiating for the best price and payment term from both local and overseas vendors.
• Collaborate and maintain good working relationship with both internal/external stakeholders and vendors for planning and initiation of necessary procurements.
• Coordinate and liaise with vendors for timely delivery and monitor all purchases to avoid any shortages, overcharges and defects of materials.
• Resolve supply, quality, service and invoicing issues with internal/external stakeholders, vendors and identify process bottleneck, propose and implement solutions to resolve issues in a timely manner.
• Assist to implement internal procurement strategies to cater for daily Operations & Maintenance (O&M) requirements.
• Prepare, develop and review department contracts for both new and existing supplier, and constantly monitoring the validity & expiry of each contract.
• Prepare and develop various documentations (e.g. Tender, Standard Operating Procedure (SOP)s, Work Instruction (WI), Reports, etc.) and monitor the validity & expiry of each documentation.
• Assist as the System Administrator for section’s Maintenance Management System (MMS).
• Constant monitoring and tracking of Asset Life Cycle for planning of asset renewal and/or disposal.
• Support Budgetary Planning and Costings.
• Perform any other duties as instructed by Management.

Your Background

• Degree in Business Administration or Supply Chain Management
• Training will be provided.
• 1 – 3 years of relevant working experience in an O&M industry involving Supply Chain Management, Procurement, Logistic or Warehousing will be added advantage.
• Hands-on experience on Enterprise Resource Planning (ERP) Systems (e.g. ServiceNow, SAP, Maximo, Oracle) will be an advantage.
• Able to work well independently and in a team under a challenging and fast-paced environment.

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Job Requirements

Have at least 3-5 years of experience in japanese Cuisine Industry (Preferbly hotkitchen)

Possess knowledge in japanese Cuisine

Able to work in a fast-paced enviroment

Able to work independently

Willingness to learn

Job Description

Ensure proper execution of assigned dutiesEnsure food quality and standards being served to customersInvovled in kitchen operations and assist Master ChefEnsure safety, cleanliness and sanitation standards are adhered by all

Only candidates who meet the company's criteria will receive our interview notifications

Our client is a global manufacturer. Due to business needs, they are now recruiting a Logistics Assistant to be part of their Logistics team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibilities:

• Administer receiving tasks (GR) independently.
• Verify deliveries against supplier invoices.
• Assist in MTS/WMS labeling.
• Coordinate with forwarders and suppliers for on-time delivery.
• Ensure compliance with FIFO, 5S, and safety protocols.

Requirements:

• Minimum NITEC in any relevant field
• Experience in mass manufacturing environment materials management

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Quality Products And Superior Customer Service

• Provide quality and fresh products as per Standard Operating Procedures. (SOP)
• Prepare products according to Standard Operating Procedures. (SOP)
• Present menu, promote café’s specials, take & serve orders
• Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
• Prepare various drinks/beverages according to Company SOP without supervision
• Up-sell seasonal offers or encourage guests to place additional orders.
• Resolve customer’s complaints and conduct service recovery. Submit incident report.
• Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

• Promptly remove cutleries and dishes when guests have finished the course.
• Clear & wipe table, adjust chairs, re-set table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

• Conduct appropriate briefing to team on current promotions and target of the day.
• Ensure all preparation and service sequence in accordance to SOP.
• Handle daily incoming stock and perform checks to ensure no discrepancy.
• Check daily stocks level and ordering.
• Responsible for inter-store stocks transfer.
• Handle and update stock inventory on a daily basis.
• Responsible for month end stock count.
• Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
• Ensure product display are up to expectations and standards.
• Handling general paperwork which include petty cash claim, part-time payroll, overtime claims and sales reports.
• Authorised to issue warning letters to team members for diciplinary issues.
• Propose promotion for staffs’ career progression.
• Overall responsible in achieving the monthly sales target set for the store
• Set Par-level for store.
• Conduct interview for walk in candidates (Part-timers to Shift Manager.)
• Plan weekly roster based on labour matrix.
• Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

• Manage staff and provide them with relevant information and feedback.
• Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
• Assign daily duties to team members.
• Authorised to arrange relief staff to other stores should the need arise.
• Conduct annual appraisal for store team members.

P&L Accountabiltiy

· Responsible in meeting the daily sales target through upselling.

• Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
• Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
• Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
• Responsible for salaries and related expenses by planning team members’ roster effectively to reduce labour costs.
• Monitor team member’s transport expenses.
• Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

Company location: Ubi Ave 3

Part-time work hours: 2 full day (8.30am to 5.45pm) per week

Responsibilities:

Accounts Receivable

• Create new customer, Billing, Knock off invoices upon payment in Exchequer

• Send e-invoice via email to customer

. Upload invoices to selected customer portals • Send monthly Statement of Account to customers

. Follow up with customer for due / overdue invoices

• Print & file invoices, print & file bank advice for customer receipts

• Handle customer email request, eg. missing invoices, missing statement of account

Accounts Payable

• Vendor creation in Exchequer

• Check vendor invoices – 3 way match – PR/PO/Invoice

• Check vendor invoices – check price against agreement for invoice without PO

• Claims – employee claims allocation to correct cost centre. One employee has cost allocate between 3-5 cost centre

• Vendor payments – (1) Batch payment in Singapore Dollars, (2) Ad hoc payment in Foreign currency, (3) Staff

Expense Claims

• Vendor email communications/request

• Accruals for vendors missing invoices (if any) to ensure expenses are accrued in correct period

General Finance /Administrative

• Weekly Bank reconciliation – need to check all AR/AP/receipts details and attach relevant documents.

• Open letter box – distribute letters to respective staff and Office Stationery Order Purchase

Requirements:

• Education: NITEC in Accounting, LCCI Diploma in Accounting

• A team player with positive working attitude and willingness to learn.

• Able to work independently and has good time management.

• Proficient in written / spoken English and MS Office applications.

• Possess good communication & interpersonal skills, and strong attention to detail

Job Description:

• Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issue.
• Provide tactical and strategic recommendations based on ITSM key performance measures.
• Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
• Promote transformation of IT support excellence by delivering best practices supporting Service Management and overall Operations Service Delivery.
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[