Job Description:

• Set up cutlery, crockery and glassware on table and replace soiled tableware and service items to prepare the table for the next customers
• Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
• Operate Point of Sales (POS) Systems when managing beverage order
• Provide go-the-extra-mile service to create a positive customer experience
• Maintain hygiene, safety, and standards, follow the organization’s personal, food and beverage hygiene standards
• Assist in opening, operating, and closing of shifts and execute daily operational tasks according to staff roster
• Suggest areas and execute continuous improvement activities within work area

Requirements:

• Capable to liaise with Mandarin speaking associates will be advantage
• With or without relevant experience are welcome (training will be provided)
• Willing to work 6 days per week
• Willing to work on Public Holiday and weekends

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a Director, Lending and Portfolio Management (10 Months STA).

Principal Responsibilities

1. Deal Prioritisation Committee (‘DPC’)Co-chairing the DPC process for SSEA CMB which involves (i) managing the daily DPC check-ins; (ii) giving guidance to LPM GCB4 Associate Directors throughout the DPC deal review process; and (iii) providing value-add recommendations and knowledge/expertise through the lenses of profitability, relationship strategy, deal structuring and balance sheet allocation during DPC discussions with deal teams
   Escalating DPC transactions to the Regional Head of Corporate and Structured Finance (‘HoCSF’) based on the DPC framework requirement (i.e. New Monies > USD300m) or where the transaction requires further senior management deliberation from a returns or capital allocation perspective
   Representing SSEA CMB in GB Capital Allocation Committee forum for GB balance sheet deployment (typically GB underwritten loan transactions for WSB/CMB clients)
   Provide dedicated coverage of priority South and Southeast Asia sites, working closely with CMB Heads and in-country LTM colleagues to ensure local market challenges, opportunities and key clients are supported
   Supporting navigation of Annual Review / GAR process where required as per the DPC framework, ensuring that detailed client plans, senior management coverage and necessary product partner engagement is in place
   Proactively looking for ways to streamline and improve the DPC process for coverage teams, and ensuring regular DPC training for sites
   Leading on the implementation and oversight of climate capital via the Financed Emissions discussions for in-scope names through the DPC process
   
2. Profitability and RWA InitiativesEnsuring profitability discipline of CAT A asset deployment in SSEA region with reference to Managed GRoRWA in SSEA CMB as the key metric
   Creation, implementation and oversight of Most Dilutive Client (‘MDC’) strategy alongside other LPM team members, including (i) agreeing MDC client list and Economic Profit target with SSEA CMB senior management; (ii) setting and reviewing account strategies for MDC names; and (iii) oversight of DPC requests for MDC names (with lower DPC threshold).
   In collaboration with global Financial Resource Management (‘FRM’) colleagues, provide support for Low Returning Client (‘LRC’) initiatives to help deliver GCMB RWA optimization targets
   Team oversight and regional implementation of distribution channels, best-efforts primary syndication, and secondary loan sales to ensure targeted balance sheet velocity where appropriate with a focus on MDC, LRC and WWM names
   Launch and oversight of tactical initiative for ancillary tracking, and collaboration with global CCO office on global integrated solution roll-out
   Close collaboration with Global Pricing team on various initiatives including training modules, relationship pricing and hurdle rates
   Annual review of DPC hurdle rates in conjunction with CMB Business Finance
   Work with Global Pricing team and FRM team to ensure SSEA CMB business feedback is taken into consideration for model landscape discussions
   Lead streamlining and improvement initiatives for processes/MI/data reporting and support resolution through counsel, feedback and participation in working groups
   
3. Business Growth InitiativesProactively driving the creation, implementation and oversight of key business growth initiatives and lending product strategy to support the regional asset and revenue growth agenda and FRP adherence
   Alignment and support of key growth initiatives (e.g. New Economy, ASP Sustainability) via dynamic hurdle rate strategy
   Proactively consider frontrunning initiatives for B3R launch in 2025
   Management/oversight of tactical initiatives including selective asset drives across LTM/GTRF and marketing letter for key Mastergroups, and offshore lending support for intra-ASEAN clients
   Working closely and collaboratively with GCMB, SSEA CMB and in-country stakeholders to ensure SSEA CMB region is appropriately considered/represented for any global business and risk initiatives
   Attendance and engagement in global WPM Global Business Forum meetings and key discussion topics, and leading dialogue at quarterly LPM/BD forums for priority SSEA CMB sites
   
4. Portfolio Risk OversightLeadership of the regional WWM oversight alongside other regional LPM Director, which will include (i) attending in-country meetings; (ii) managing regional WWM forum and SSEA CMB contribution/nomination to global WWM forum; (iii) ensuring good data integrity and regional WWM best practice including prompt escalation of CRR deteriorations, negative news, reputational risk issues etc.
   Represent SSEA CMB at regional risk forums and deputise for HoCSF where appropriate including Regional Portfolio Oversight Committee and TALCO
   Leading coverage team engagement/support, provide policy implementation feedback via global steercos, and ensuring SSEA CMB adherence to WMCR concentration frameworks, namely being Single Name Concentration Framework, Industry Appetite Framework and Country and Cross-Border Risk framework
   Proactively identify sector deep-dive reviews and ensure SSEA CMB has license to grow/operate within global/regional caps e.g. subscription finance cap, commodities RRA
   
5. Ad hoc ProjectsManaging the compilation of ad-hoc briefing materials, Exco presentation decks and lending strategy/loan market update insights for Head of SSEA CMB Chief of Staff office
   Leading SSEA CMB business input on stresstesting, ancillary tracking and ORC development
   

Qualifications

Requirements

• Extensive experience in Commercial Banking including client coverage and lending product expertise, notably with evidence of managing/leading/structuring of complex transactions
• South and Southeast Asia market knowledge
• Evidence of line management experience and strong people leadership capabilities
• Collaborative approach as evidenced by strong internal network of colleagues across SSEA CMB and both first and second lines of defence
• Ability to manage tight deadlines and competing priorities given balance of DPC approval authority and PM activities
• Confident communicator, with excellent interpersonal and negotiation skills
• Strong presentation skills, with ability and experience of presenting at senior management forums (e.g. Exco, in-country leadership meetings, RPOC, global/regional steercos etc)
• Highly motivated, eager to accept new challenges, and able to work under pressure

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JY5H&src=JB-258107

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Nomura Overview

Nomura is an Asia-headquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm practices disciplined entrepreneurship while building on a long tradition of serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Function Overview:

As a global investment bank with deep roots in the region, Nomura delivers unparalleled access to, from and within Asia.

Nomura sets itself apart from other Asia Private Banks with its Retail Division, including Wealth Management, responsible for AUM of USD 1 trillion. We cater to the needs of different clients by delivering bespoke solutions that leverage our global markets, investment banking, retail, trust service and asset management expertise.

With unrivalled access to Japan, we are able to help our clients access local investment opportunities across asset classes.

Nomura was founded in 1925 and has always struck a balance between being both disciplined and entrepreneurial. This principled way of working makes us the ideal partner to tap into the world’s most vibrant growth markets

Responsibilities:

• Cultivate and maintain trusting long term relationships with new and existing clients
• Identify prospects within the relevant market and use market knowledge to acquire new clients
• Advise clients on investment opportunities
• Responsible for the success of delivering Nomura’s products and services to clients
• Assist in new business/product development and liaise with products and service specialists in order to best serve client needs
• Ensure compliance with bank and regulatory requirements

Requirements:

• Degree in Business or Finance
• Minimum 8 years of relevant experience in private banking in an investment/global bank.
• Good working knowledge of banking products and services
• Strong communication and interpersonal skills
• Advanced Microsoft Office (Word, Excel, PowerPoint);
• Strong written and verbal communication skills;
• The ability to excel under pressure amid demanding deadlines;
• The ability to perform effectively in a team environment;
• Demonstrated ability to quickly adapt to new situations;

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

JOB DESCRIPTION

This is a new position to be part of our growing team. The new team member will be responsible for the broad spectrum of financial, operational, and accounting matters for our funds. As the FUND ACCOUNTANT, you will be working alongside a network of highly specialized professionals for the proper execution of investment transactions, financial reporting, and general compliance.

ROLE

• Handling and monitoring the operational processes for funds under management.
• Participate in the implementation of fund structures.
• Work with Fund Administrators on fund subscriptions, transfers, redemptions, and various investment reports to investors.
• Assist in performing regular fund NAV valuation, trade booking, reconciliation, corporate actions, NAV reporting, financial reporting as well as client reporting.
• Review the accuracy and completeness of clients’ statements of accounts which will include capital activity, investment activity, income and expense accruals, valuation adjustments, etc.
• Support quarterly regulatory reporting to MAS.
• Handle day-to-day fund operations such as preparing invoices, opening bank accounts, ad-hoc clients’ requests, and routine regulatory reporting.
• Assist to manage and coordinate compliance and regulatory requirements involving auditors, corporate secretary, tax advisors and legal counsels.
• Assist in customer due diligence matters.

PROFILE

• A Bachelor’s degree / Diploma in Accounting or related field.
• At least 5 years of relevant experience working in fund accounting, and knowledge of doing manual reconciliation will be an added advantage.
• Experience in KYC/AML-related compliance matters will be an added advantage.
• Deadline-oriented with the ability to complete assigned tasks independently, with minimal supervision.
• Ability to multi-task and work in a fast-paced environment.
• Proficiency in Microsoft Office suite, with emphasis on Excel skills, is a must.

• Consulting with clients on stylistic options for their hair.
• Listening to clients' needs to determine their preferences.
• Describing different hair care products and their benefits.
• Shampooing, cutting, coloring, and highlighting hair.
• Offering manicure, pedicure, waxing, and facial services.
• Performing scalp treatments.
• Acting as salespersons to sell clients hair care retail products.
• Building a personal relationship with clients to ensure return visits.
• Adhering to salon safety and cleanliness standards.
• Managing bookings and welcoming clients into the store.
• Keeping updated on hairstyle trends and styling methods.

· Supervise, lead and motivate retail team at Boutique

· Guide and train new Beauty Advisor assigned to Boutique for OTJ

· Ensure smooth running of daily operations (planning of roster, performance of staff, coaching, merchandise display, etc)

· Optimizes resources, monitor and ensure team hits personal Boutique Sales Target

· Inventory Management – ensure accuracy of stock level and transactions

· Maintains good conduct, complies with instructions, policies and regulations

· Works effectively and co-operates with others to achieve a common goal

· Accountable for cash till and shop opening and closing

· Housekeeping of store and admin (Paperwork)

Job Description:

· Supervise, lead and motivate retail team at Boutique

· Guide and train new Beauty Advisor assigned to Boutique for OTJ

· Ensure smooth running of daily operations (planning of roster, performance of staff, coaching, merchandise display, etc)

· Optimizes resources, monitor and ensure team hits personal Boutique Sales Target

· Inventory Management – ensure accuracy of stock level and transactions

· Maintains good conduct, complies with instructions, policies and regulations

· Works effectively and co-operates with others to achieve a common goal

· Accountable for cash till and shop opening and closing

· Housekeeping of store and admin (Paperwork)

· 管理店面员工日常工作协调安排

· 处理客户售后服务

· 员工定期培训

Job Requirements:

· Min 2 years of retail sales experience, preferably in the Beauty Industry is a PLUS

· Supervisory experience in managing a team is preferred

· Proven sales track record

· Independent, possess initiative and optimistic

· 有美容行业相关工作经验（了解基础皮肤护理）

· 具备一定销售和管理能力

· Supervise, lead and motivate retail team at Boutique

· Guide and train new Beauty Advisor assigned to Boutique for OTJ

· Ensure smooth running of daily operations (planning of roster, performance of staff, coaching, merchandise display, etc)

· Optimizes resources, monitor and ensure team hits personal Boutique Sales Target

· Inventory Management – ensure accuracy of stock level and transactions

· Maintains good conduct, complies with instructions, policies and regulations

· Works effectively and co-operates with others to achieve a common goal

· Accountable for cash till and shop opening and closing

· Housekeeping of store and admin (Paperwork)

JOB DESCRIPTIONS:

• Assist in preparing project tender submission including bills of quantities, check tender drawing, material specifications, prepare and submit the P&S plan, shop drawing, & other required documents;
• Assisst in preparing and submit monthly progress claims, VO, finalization of accounts;
• Assist in taking measurement of quantities and cost estimation;
• Assist in liaising with Managers, Team Members, Customers, Sub-Contractors and Suppliers;
• Purchasing and inventory management;
• Administrative tasks and ensure the office runs smoothly and work towards a good place to work for the team;
• Perform other duties as assigned.

REQUIREMENTS:

• Minimum Diploma and above in Quantity Surveyor or equivalent.
• Fresh graduates and intern is welcome.
• Able to work independently with minimum guidance and under pressure to meet tight schedules.
• Good team player with strong interpersonal and communication skills.
• Proficiency in AutoCAD
• Immediate starter or short notice is an advantage

SHOULD YOU KEEN TO THE POSITION , PLEASE APPLY ONLINE ONLY .

OR EMAIL TO [email protected] .

ONLY SHORTLISTED APPLICANTS WILL BE NOTIFIED .

Software Engineer (System) for 36 months through Contract RS140.

Closing : 12/03/24

Email your profile to: [email protected]

(Lilly: +65 98599817 WA)

Requirements for Software Engineer (System):

a. Responsibilities:

Working with a back office development team, you will be responsible for the design and delivery of the software solution for a high volume and performance intensive back office of an Automatic Fare Collection (AFC) system.

The activities required to be performed shall include the following:

• Requirements gathering;

• Design, development, and maintenance of the software;

• Preparation and submission of deliverables throughout the software development lifecycles such as Business Rules, Software Requirement Specifications, Software Architecture Documents, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual, and other documents as required in the standard adopted by the Authority;

• Assist the Authority with day-to-day application support issues; and

• Liaise with users on the requirements, design, and testing issues.

Qualifications & Requirements:

· Recognised degree in Computer Science, IT or engineering with at least 5 years’ relevant experience in software development;

· Gone through at least one full software development lifecycle (SDLC) with experience in producing SDLC documentation;

· Extensive experience in analyzing requirements, designing, developing and delivering complex enterprise applications in Java/JEE, web programming on UNIX / LINUX and Windows environment;

· Experience in Automatic Fare Collection (AFC) system;

· Strong understanding of access control principles and best practices, as well as experience implementing access control mechanisms in software applications;

· Strong understanding of Graphical User Interface (GUI) design principles and best practices, as well as experience implementing user-friendly and intuitive GUIs that are optimized for managing large amounts of data;

· Extensive experience in web-based applications development (EJB, Servlets, javascript) and database application interfacing (JDBC, SQL) in Websphere Application Server and IBM DB2;

· Experience in Agile development methodology and continuous integration;

· Experience in Software Modernization, Containerization, Microservices will be an advantage;

· Experience in Cloud Computing, Amazon EKS, Google GKE Redhat Openshift Kubernetes & Dockers will be an advantage;

· Experience in EMV and Payment Card Industry Data Security Standard (PCI DSS) will be an advantage;

· Strong analytical and problem-solving skills; and

· Good written and verbal communication skills in English.

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
• Supervise pest eradication activities with great attention to detail.
• Conduct daily inspections of public areas and employee locker rooms.
• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
• Regularly spot check employees' performance, correcting any mistakes or deficiencies.
• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.

JOB REQUIREMENTS

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
• A team player and takes initiative to assist other team members when required
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Meticulous with strong attention to details with good follow-up.

What to expect:

We are looking to nurture and grow young, energetic individuals to join our talent pool. For this season, we are looking to bring in 2 Management Trainees.

Successful candidates will take on challenging projects and portfolios to develop strengths and capabilities, and be exposed through rotations across core business/enabling functions within the corporate function of finexis. The objective is to provide candidates with personal and professional development opportunities, and groom candidates to be our company’s future leaders.

As agency distribution is a key business area of the company, key rotations could be made to recruitment, agency management and related areas.

There will be ongoing mentorship opportunities with experienced managers and senior leadership.

Responsibilities:

• Acquire experience from ground level and gain experience in key business areas
• Join the planning, and subsequently execute strategies to bring about key results and revenue
• Assist the management in various corporate roles and matters, e.g. organising events, and take over key roles in due time
• Contribute and lead in cross-functional projects

Qualifications:

• Self-starter, resourceful, willing and able to learn fast
• Degree/Diploma graduates (within 6 years of graduation) with good CCA/work track records are welcome to apply
• Strong ability to communicate and work with various stakeholders – whether senior management, colleagues or team members
• Strong familiarity with the financial advisory industry
• Working experience and exposure to financial advisory sales / recruitment are advantageous

- Assist in ensuring smooth, efficient and timely execution of all day-to-day operational process including but not limited

to conduct site inspections, provide training, prepare operations reports and other administrative duties.

- Assist in operations on ground as and when required.

- Required 24/7, fast reaction, high reliability and flexibility.

- Might have rotating shift (Morning/Night Shift).

Housekeeping Co-Ordinator manages Housekeeping day-to-day operations support. Handle department’s rooms assignment/control. Ensure a proper control and record of the master key movement. Ensure seamless and professional communication between/with Room Attendant, Supervisors, PA, Linen Sorter/Runner, Department’s Managers and other departments colleagues/managers.

Keeping an auditable tracking/filing system to ensure proper documentation for SOP, purchases & stocks, laundry services, attendance & leave control, and any other records for the department.

SPECIFIC DUTIES & RESPONSIBILITIES

• Responsible for the daily Rooms Assignment for Room Attendant Team.
• Maintain par stock of guest supplies (wet and dry), guest amenities, cleaning supplies, linens, uniforms inventory, operating equipment and supplies, etc
• Organize pest control for regular checks and ad-hoc basis
• Develop and implement proper filing/tracking system of the department’s documentation for easy record retrieval
• Monitor, document the outsourced Public Area and Room Attendant contract attendance and tally every month after invoice received
• Liaise for any linens and guest laundry with laundry plant/provider
• Monitor all cleaning program and update, to align with Hotel’s plan/schedule
• Take minutes for internal meetings, track work progress and follow up on jobs closure
• Communicate defects reported to departments concerned for rectification. Follow up for closure
• Coordinating the preventive maintenance schedule of rooms and public areas with Housekeeping colleagues and maintenance team
• Keeping the department’s environment clean, neat and safe at all times
• Conduct inventory of the master key daily and report any discrepancies to the Managers timely
• Ensure sufficient operating supplies for guestrooms and other areas
• Prepared any back up and end-of-day report of Housekeeping
• Be familiar with the Emergency Procedure, Evacuation Procedure and Standard Operating Procedures as established by the Hotel.
• Perform any other duties tasked by the Supervisors or Managers

JOB REQUIREMENTS

• Has a systematic, detailed and meticulous working attitude
• A team player towards the Housekeeping Department and support the operations
• Able to communicate well, positive and approachable
• Demonstrate good initiative and willing to learn
• A good understanding of the Housekeeping operations
• Demonstrate innovative ideas

• Supervise the Front Office operations to ensure efficient and swift handling of guest needs.
• Consistently provide overall managerial assistance across the hotel by overseeing guest contentment, service quality, security, staff activities, and identifying any physical issues, with a primary focus on the front office operations.
• Collaborate with relevant departments to maintain the proper functioning of the front office, including addressing room defects and cleanliness matters.
• Uphold the departmental standards, policies, and protocols.
• Address guest grievances, special requests, and implement corrective measures to achieve utmost guest satisfaction.
• Document critical incidents such as staff or guest injuries and damage to hotel property in incident reports.
• Promptly, efficiently, and courteously attend to guests' queries, issues, and complaints to both their satisfaction and the hotel's best interest.
• Ensure cleanliness and orderliness of the Front Office and public areas, as well as the proper functioning of operational equipment.
• Supervise and guide the Front Office Team during the night audit processes, reconciling records.
• Exhibit proficiency in the Opera Cloud system to facilitate the reconciliation of daily night audit reports and balance daily financial activities.
• Maintain and ensure the professional appearance of all Front Office team members.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel with at least 1 year work experience with Opera Cloud system.
• Able to commit to work shift including weekends and public holidays.
• Great communication skills and interaction with guests, internal and external stakeholders.
• Must be able to work permanent night shifts.
• Well versed in Opera Cloud System
• Ability to multi-task and work efficiently in a fast-paced environment.

Performs routine duties in cleaning and servicing of guest rooms under supervision of Housekeeping Supervisor. Room Attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

Maintain complete knowledge of and comply with all housekeeping departmental policies/service.

SPECIFIC DUTIES & RESPONSIBILITIES

• Cleans guest bathroom/bedroom.
• Replenishes guestroom and bath supplies.
• Replenish room amenities according to the operational standards.
• Ensure security of guest rooms and privacy of guests
• Perform thorough cleaning duties.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Inspect condition of linens and replace soiled/damaged ones.
• Responsible for the cleanliness and maintenance of his work area.
• Report about any defect in room, any damage & lost of hotel supplies.
• Report about any lost & found item left in checked out rooms.
• Update status of rooms cleaned on assignment sheet, as well as PMS by using room telephone.
• Return and restock cart at end of shift
• Always maintain Trolley in good condition
• Attend Housekeeping briefing.

JOB REQUIREMENTS

• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• A team player and takes initiative to assist other team members when required.
• Well-groomed and professional disposition.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• High attention to details.

• Checking and sorting all soiled linens/laundry items into the industrial washing machine
• Feeding clean linens/laundry items into the industrial ironing and folding machines
• Packing and sorting clean linens/laundry items for delivery to the different hotel properties
• Maintain cleanliness of working area
• Report any faulty/abnormalities found in any laundry machine(s) to the Laundry Operations Manager
• Any other duties within reasonable scope as required

Job Requirements:

• Secondary / Nitec / Higher Nitec
• Team player with the ability to work with minimum supervision
• Experienced working in laundry operations would be an added advantage
• Willing to work in hot environment and in Tuas

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

We are looking for an experienced and motivated Front Office Manager for a soon-to-open hotel in the heart of downtown. The successful candidate will oversee all aspects of the Front Office.

Job Descriptions

• Coordinate with Housekeeping, Engineering and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services.
• Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel.
• See to the preparation and finalization of all Front Office reports, schedules and so on.
• Maintain all the cashier float at Front Office to be in order.
• Check employees’ performance regularly, correcting any mistakes and inadequacies, proceed the counselling if necessary.
• Assess the performance of the staff in Front Office Department regularly and give recommendation of promotion/re-designation to higher management if any staff is applicable.
• Attend daily operation briefing chaired and conduct departmental briefing regularly and keep team updated the necessary information.
• Train personnel according to the established procedures by conducting regular training, schedule meeting to discuss problems, give instructions and assignment of duties etc.
• Ensure that the investigation of irregularities and undesirable guests are properly conducted.
• Receive and greet VIP guests and attend to their inquiries, requests and needs.
• Develop and implement procedures to govern Front Office activities and ensure the Front Office personnel understand and adhere to such approved standard procedures and policies.
• Ensure an effective control rooms reservation to avoid overbooked situation and assist to maximize hotel occupancy.
• Monitor the online guest review to know both positive and negative feedback, share with team, and take necessary action for the improvement on service.
• Perform any duties that may be assigned from time to time by GM.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
• Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
• Meticulous with strong attention to details with good follow-up
• Able to provide leadership in creating a cohesive, creative, effective team environment

• Follow the hotel's standard procedures for cleaning and maintaining public areas.
• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services.
• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly.
• Supervise pest eradication activities with great attention to detail.
• Conduct daily inspections of public areas and employee locker rooms.
• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas.
• Regularly spot check employees' performance, correcting any mistakes or deficiencies.
• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties.
• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed.

JOB REQUIREMENTS

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
• A team player and takes initiative to assist other team members when required
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Meticulous with strong attention to details with good follow-up.

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Fresh graduates from NUS/NTU/SMU in Singapore or those with one to two years of work experience. Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

Sr Manager, Membership & Quality Management

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high-value international traveler and the mission of the organization is “to contribute to the long-term profitability of its members beyond their capabilities.” The Star Alliance office in Singapore coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

Based in Singapore, the Senior Manager, Membership & Quality Management is a critical leadership position that will play a critical role in delivering the value provided by Star Alliance to the member airlines. This position requires a seasoned professional with a strong background in commercial, operational, and technical functions within the airline industry.

Job Summary

Membership

• Manage the Star Alliance Membership Portfolio of Full Star Alliance Members, Connecting and Intermodal Partners.
• Manage the implementation of business objectives and governance guidelines into day-to-day processes with the members.
• Prepare and conduct the Membership Liaison and Quality Committee, a key governance forum
• Management of Expert Communities in cross-functional business areas (Data analytics, Marketing/Brand, and commercial functions)
• Coordinating the full lifecycle management of Star Alliance members, from new carrier integrations, lifecycle, and exits of members.
• Planning membership entry and exit projects.
• Develop, implement, and maintain collaborative working procedures between Members and the Star Alliance management organization.
• Manage and develop the intra-alliance collaboration tools (Today: StarDesk), including Vendor, IT, procurement, implementation, and lifecycle management.

Business Development

• Manage the overall implementation of business-related compliance requirements for the Star Alliance Members.
• Manage the implementation and distribution of the annual release & publication of Star Alliance Core Values & Standards and the Customer Reference Guide

Quality Management

• Continuously monitor compliance adherence by Star Alliance members through central measurements and annual audits.
• Conduct the planning, organization, reporting and follow-up of member airline audits and passenger journey inspections.
• Continuous review and improvement of the Core Values & Standards, compliance management, and audit concept.

Your Profile

• University business degree, or equivalent.
• Minimum 5 years of relevant professional experience.
• Overall knowledge of the airline & aviation industry in strategic areas, airline corporate functions, quality management, and airline-industry related business functions.
• Advanced knowledge of airline partner and alliance management structures through all levels of collaboration.
• Effective communication and experienced in partner relationship management.
• Competent in negotiation and conflict management.
• Able to cope with time pressure, ability to work with speed, independently and in teams.
• Highly organized and self-motivated to meet critical deadlines by balancing and prioritizing multiple tasks.
• High service philosophy and professional working attitude with attention to detail and excellent follow-through.
• Excellent interpersonal skills & ability to interact appropriately with all levels of the organization.
• Experience in multiple stakeholder management an advantage.
• Able to travel worldwide.
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders.

We Offer

• Full-time position based in our Singapore office
• Travel Benefits
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity, and dedication to a global team focused on delivering value to frequent international travelers who travel on our member airlines.

If you believe you are the perfect candidate, then allow us to get to know you and submit your CV to [email protected].

Job Summary:

We are seeking an experienced and highly skilled Project Manager to join our dynamic team in Singapore. As a Project Manager, you will be responsible for planning, executing, and closing projects within specified deadlines and budget constraints for our regional projects in China, Singapore, Malaysia, Thailand, etc. The ideal candidate will have a strong background in IT project management, excellent communication skills, and a proven ability to lead cross-functional teams.

Key Responsibilities:

Project Planning and Execution:

• Develop comprehensive project plans outlining scope, objectives, timelines, and resource requirements.
• Execute project plans, ensuring adherence to timelines, budgets, and quality standards.
• Proactively identify and mitigate potential risks and issues.

Stakeholder Management:

• Collaborate with key stakeholders, including internal teams, clients, and vendors, to gather requirements and expectations.
• Maintain regular communication with stakeholders to provide project updates and address concerns.

Team Leadership:

• Lead and motivate cross-functional project teams, providing clear direction and support.
• Foster a collaborative and positive team environment to enhance productivity.

Resource Management:

• Allocate resources efficiently and effectively to ensure project success.
• Monitor and manage project budgets, making adjustments as needed.

Quality Assurance:

• Implement and maintain quality assurance processes to ensure project deliverables meet or exceed expectations.
• Conduct thorough testing and validation of IT solutions.

Documentation:

• Create and maintain project documentation, including project plans, status reports, and risk logs.
• Ensure proper documentation of all project phases for future reference.

Change Management:

• Manage and communicate changes to project scope, schedule, and costs.
• Evaluate and implement change requests in alignment with project goals.

Job requirements:

• Bachelor's degree in Information Technology, Computer Science, Software Engineering or a related field.
• Excellent understanding of project management methodologies and tools.
• Strong leadership and interpersonal skills.
• Exceptional communication and negotiation abilities.
• Demonstrated ability to manage multiple projects simultaneously.
• Minimum of 5 years of experience in IT project management and/or product management in international market.
• Proven track record of successfully delivering complex IT projects on time and within budget.
• Proficiency in English and Mandarin as you need to work closely with Chinese counterparts and liaise with customers from China, Hongkong and Taiwan.

Note: Only shortlisted candidates will be contacted for an interview.

Job Description:

• Manage Fixed Assets data and CIP records
• Maintain Fixed Assets counting and labelling
• Process, verify invoices and prepare payment vouchers within given timeline
• Reconciliation of supplier invoices and statement of accounts
• Work closely with vendors and internal departments to ensure all payment requests, queries, and disputes are resolved promptly.
• Update, verify and maintain accounting journals, ledgers and other financial records
• Assist in month end reporting procedures
• Perform filing and general administrative tasks
• Attend to auditor's and tax queries and prepare ncessary information/schedules/reports requested by the auditor and tax agents
• Ad-hoc accounting duties as assigned by Manager

Job Requirements:

• Candidate possess at least a Diploma in Finance/Accountancy
• Prefably with minimum 2 years of full set of accounting experience
• Good interpersonal and communication skill
• Strong communication, presentation, and interpersonal skills
• Self-motivated, proactive and able to work independently as well as part of a team

Responsibilities:

Management of Risks related

• Check and review annual risk management plan against identified group major risks by HQ.
• Check and review risk assessment items, categories and situations based on direction from HQ and Manager.
• Liaise with internal respective division/group to review own risks within the company.
• Report status to Manager.

Management of Compliance related

• Review and update Authorisation Standards according to HQ requirements and/or local requirements, with/to Manager.
• Implement, Review and Update Rules, Policies etc.
• Review based on updates from HQ and local updates/regulations.
• Ensure internal rules and policies of relevant division/groups in the Companies are aligned and in compliance.
• Implement, Review, and update requests from HQ.
• According to requests and/or requirements from HQ implement, review, and/or update for related topics and/or tasks.
• Liaise with relevant division/group, where required.
• Report the results and/or status to Manager.

Management of Audit / Internal Control

• Conduct annual internal control documentation checks for relevant Companies, with Manager.
• Prepare Report status to Manager.

Educational Awareness

• Review, Prepare materials aligned with relevance to requirements and/ or updates from HQ or in accordance with local regulations.
• Conduct annual educational awareness sessions for refresher and/or share updates.
• Report to Manager.

Any other duties assigned by Superior or by Company.

Requirements

• Bachelor Degree in Arts/ Science / Business Administration from a recognised tertiary institution.
• At least 3 years of working experience in risk management and compliance sectors.
• Microsoft Office-suite and interpersonal and social skills.
• Flexibility to travel in ASIAN country.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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