As Manager, Business Strategy, the incumbent is expected to study market trends, conditions, regulations, customers to inform Company’s decisions on business strategies. Based on market research, the incumbent shall provide key insights and recommendations to leverage opportunities and coordinate strategies aimed at assisting the company in reaching its goals.

Key Duties & Responsibilities

Market Intelligence

Perform market research to identify areas of interest, iterate on key findings and communicate market insights.
Evaluate key policy and industry shifts in existing and new business space to identify emerging trends, opportunities, threats and distil relevant implications to the company.
Analyse competitors’ activities to determine the best strategies for increasing market share or generating new business opportunities.
Identify new business opportunities, including new markets, growth areas and business partnerships.

Business Strategies

Develop long term business strategies and priorities in pursuing new opportunities in growth areas, new and existing markets.
Identify areas of capability building to strengthen YRI’s current and future competitive advantages.
Working with management to develop policies, strategies, and plans to ensure that business objectives are achieved.

Annual Business Planning

Support Business Group’s annual business planning process

Requirements

Good tertiary education.

- A degree in Business or Economics is preferred.
- Possess at least 3 years of working experience.
- Strong business writing and business reasoning
- Strong communication and critical thinking skills.
- Ability to work independently.

Interested and suitably qualified candidates are invited to send in your resumes.

Shortlisted candidates will be notified via email within 5 working days.

 Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Marketing Event Specialist – Private Wealth Clients

As moomoo expands its presence from its foundation in the retail to establishing itself in the private wealth sector , the Marketing Event Specialist will play a crucial role in this evolution. This position is responsible for leading the planning, execution, and evaluation of bespoke marketing events tailored for private wealth clients. By delivering exceptional, bespoke event experiences, this role aims to assist sales to strengthen client relationships, enhance moomoo’s brand reputation, and support business development goals in the private wealth sector, reflecting our commitment to empowering clients with innovative financial solutions.

Responsibilities

Event Planning and Execution

• Design and execute bespoke events (e.g., exclusive investment forums, lifestyle workshops, and luxury networking events) for private wealth clients.
• Develop a comprehensive event calendar aligned with business objectives and client needs.
• Coordinate with internal teams and external vendors to ensure seamless event delivery, including venue selection, guest experience, and logistics.

Client Engagement and Relationship Building

• Partner with Relationship Managers to identify target client segments and curate events that resonate with their interests.
• Enhance the client experience by integrating personalized elements and value-added services.

Result and Marketing

• Collaborate with the marketing team to develop pre-event promotions, invitations, and post-event follow-ups.
• Create event-related materials, including presentations, brochures, and other collateral, to effectively communicate value to clients.
• Evaluate event success using key metrics such as client attendance, feedback scores, and business outcomes (e.g., increased AUM).
• Provide detailed post-event reports with insights and recommendations for future improvements.
• Monitor budget adherence and ensure cost-effective event management.

This is an individual contributor role. Candidate will take full ownership of events from end to end.

If you are excited about contributing to the success of a fast-growing fintech company and possess the skills and passion we are looking for, we encourage you to apply. Join us at Moomoo SG and be part of a dynamic team shaping the future.

Please note that only short-listed candidates will be contacted.

Requirements

• Bachelor’s degree in Marketing, Event Management, Business, or related fields.
• 3-5 years of experience of hands-on experience in events gained from private wealth, luxury boutique or event agencies.

Skills and Competencies

• Strong project management skills with the ability to handle multiple events simultaneously.
• Excellent interpersonal and communication skills to interact with high-net-worth individuals.
• Passion for events and attention to details
• Proficiency in English and Chinese language would be an added advantage
• Understand marketing tools and CRM platforms
• Knowledge of financial products and services is a plus.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

This internship will involve tasks overlapping both Asia Pacific Local Market and Travel Retail.

Opportunities & Exposure

1. Launch Preparation & Strategy

• Coordinate with the Marketing Managers and help prepare launch marketing presentations, booklets, assortment analysis and product orders.
• Identify and adapt the international launch packages to APAC (retail-tainment ideas, local productions, translations, visuals etc.).
• Help to prepare 360 launch platforms sent out 2 months prior to launch.

1. Business & Competition Analysis

• Carry out post-launch reports and ad-hoc business analysis with recommendations.
• Keep competitors’ initiatives under scrutiny and provide follow-up on competitors’ launches and interesting innovations to ensure the Marketing team members have the latest market information

1. Marketing Operations & Administrative

• Reporting: Weekly newsletters to send out to all regions, weekly & monthly newsletters to HQ
• Preparation of launch collaterals (including items like video loops & translations)
• Logistics (including but not exhaustive): Dispatch of HQ and local produced collaterals, product samples to different markets

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

Job Description:

• To plan, organize and manage site operation to ensure efficient delegation of duties and responsibilities.
• To carry out grooving and inspection on active airport runways as per schedule according to project requirement.
• To supervise the execution of the construction works and ensure that the works are carried out in accordance with contract specification/bills of quantities, construction drawings, company’s quality standards, Environmental, Safety & Health (ESH) practices, etc.
• Be responsible for the operation and maintenance of the plant machinery in efficient manner, and report to Site Manager on all matters relating to the operation or needed maintenance including any machine faulty or repair required.
• Oversee quality control and safety matters on the site and to ensure Environmental, Safety & Health (EHS) practices are carried out at all time.
• Prepare and write daily reports related to site works, progress of works and to ensure routine maintenance of machines is carried out according to schedule.
• To coordinate and liaise with Consultant and Subcontractors on all project aspects and need be, to provide all technical and non-technical resolutions followed by documentation.
• Liaise with client or consultant for site inspections, submission of necessary technical reports and ensure necessary records are maintained at site.
• Report and assist Project Manager, Site Manager and Engineer on project functions included but not limited to project management, site management, risk control management etc. to meet the project(s) goals.
• Be responsible for any other duties that may be assigned from time to time as your superior/management deem fit.

Job Requirements:

• Bachelor Degree with min 5 years of relevant experience.
• Proficient in MS Project and MS office.
• Possess Excellent communication, interpersonal skills and presentation skills.
• Meticulous with a strong attention to details.
• Qualified in operating Grooving Machine (TARGET/ PCI500).
• Project Management related certifications would be advantageous.

Fastmarkets are re-imagining how to better serve our customers and improve our customer offering to deliver high growth in the next few years. In doing so we are looking for a dynamic Enterprise Customer Success Manager to own a portfolio from our top 100 customers. You will work with a cross-commodity portfolio providing a first-class customer experience.

We are looking for an individual who has a strong background in managing large client accounts and the ability to build long-term relationships with senior stakeholders, whilst providing outstanding client management. You will have a flexible mindset, innovative thinking and solid business acumen.

Your strategic mindset will ensure you are proactively networking within your accounts to gather insights on how our data is used within their business. You will ensure that our clients have regular touchpoints where you present quarterly account reviews working closely with the Account Manager. Your commercial mindset will identify gaps in their solutions, you will pro-actively account plan with the Account Manager for a successful commercial output. Your passion for people and really building relationships will see you visiting your customers for face-to-face meetings.

The Customer Success Manager will report directly into the Director Customer Success and will also be responsible for leading companywide initiatives as well as playing a significant role in coaching and developing more junior members of the team.

PRINCIPLE ACCOUNTABILITIES

• Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value.
• Have a commercial mindset to support the business growth working closely with the Account Manager to ensure that you identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• You will actively visit your customers to build relationships with key stakeholders to establish their goals for a successful partnership
• Act as the trusted advisor for customers by understanding their markets and deliver knowledge and insights aligned to their vision
• Build strong relationships to enable networking within the accounts. Successfully create workflows so we can understand how our pricing data is being used throughout their business  
• Be prepared to hold in depth conversations regarding our pricing, data, methodologies – you should project confidence and credibility and succeed in forging a relationship of trust with your Customers. This will enable objection handling and help identify customer pain points.
• Ensure that kick-off meetings are scheduled with all parties’ responsible post renewal
• Set up internal steercos for account planning that includes (Ams, CSMs, Exec Sponsor) to ensure account goals are aligned ahead of engagement activities
• Collaboration with Account Managers to develop strategies and deliver quarterly account reviews.
• Each account will have an Executive Sponsor from Fastmarkets, you will actively ensure these meetings are happening across your accounts
• Use all data available to identify account risk then plan for mitigation with the Account Manager – you will be obsessive in understanding how to reduce churn within your portfolio
• Actively identify gaps in a customer’s package, seek out upsell opportunities and identify new users. Support the Account Manager to close these opportunities
• Monitor usage stats and put in place improvement plans for accounts that are struggling to adopt
• Listen to our customers’ feedback to identify new product ideas and functionality, work with the Product team to build their feature enhancements pipeline
• Collaborate with the customer support team to ensure technical issues are addressed within SLAs and on-going issues do not persist
• Create customer onboarding and adoption plans with the appropriate teams to ensure users are trained across your accounts. Provide and deliver ad-hoc training where necessary with senior stakeholders
• Ensure you are up to speed on all the latest releases and enhancements in our solutions and that you have effectively communicated these to your customers (providing training where necessary)
• It’s imperative that you build internal relationships from all departments (editorial, sales, product and marketing teams) to ensure an outstanding and streamlined customer experience
• Maintain an exceptional level of customer satisfaction rates
• Provide internal training to junior members of the team
• Work with Product to pilot new products and to play a key role in their go-to-market strategy
• Support on amplifying the customer by identifying case studies seeing these through to completion
• Work with customer marketing to ensure we deliver campaigns to drive retention and customer advocacy

KEY INTERFACES

• Customer Adoption & Onboarding Team
• Sales Team
• Marketing Team
• Product Team
• Editorial Team
• Customer Support Team

RESPONSIBILITIES

1. Operates as the point of contact for assigned to address customers’ needs on commercial matters

2. Assist in Company-wide negotiations with existing customers, including

preparation of proposals, contracts and discussion of the contract terms and conditions

3. Liaise with other divisions and departments on customers’ requirements

4. Tracks customer account metrics

5. Develops and maintains long-term relationships with existing customers accounts

6. Conduct surveys to measure customer satisfaction on a quarterly annual basis

7. Prepare reports for management reporting purposes

8. Identifies opportunities to grow business with existing customers

9. Identify business process gaps and coordinate business/system process improvement initiatives through teamwork with relevant stakeholders to meet required objectives

10. Coordinate and collaborate with both internal and external stakeholders to ensure a clear understanding of the current AS-IS state, processes and relationships for Commercial

11. Provide guidance to consultants to map the To-Be state and propose solutions that meet objectives, drive continuous improvement for Commercial

REQUIREMENTS

1. Singapore Citizen / Singapore PR

2. Good Honours Degree in Engineering (Aerospace / Mechanical / Electronics Engineering) or Business

3. Excellent analytical, interpersonal, presentation and communication skills

4. Able to be creative in developing solutions

5. Relevant knowledge and experience in aviation/sales/commercial is an advantage.

6. Conversant in Microsoft Office such as Excel, PowerPoint and Word

7. SAP background and experience would be an added advantage

8. Stakeholder and project management

SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

Candidates are not required to pay SIA Engineering, any Agents, or Sub-Agents representing the organisation a recruitment fee or other fees relating to their application / employment.

Expectations of a Media Billing Manager

Manage operation process and lead a team, including but not limited to:

• On-boarding of new suppliers and clients
• Jobs monitoring and analysis
• Oversees team’s responsibilities.
• Revenue recognition and reconciliation of WIP account. Review completeness and accuracy once posted in ERP System
• Resolve issues with relevant stakeholders e.g. vendors, clients, Business and shared service teams
• Regular meeting with Stakeholders
• Billing status monitoring and reporting
• Ensure billing completion before end of following month activities
• Accounts Payable responsibilities
• Support on audit requests

The main responsibilities include:

• Project coordination

• Stakeholder communication

• Change management and training

• Monitoring and tracking progress

• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables

• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow

• Maintaining and organizing project documentation, including plans and business requirements

• Preparing status reports and presentations for management

• Developing training resources with the vendor’s support

• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications

• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features

• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls

• Helping users resolve issues with the product by following the FAQs guide

• Escalating unresolved issues to senior staff or business teams when necessary

• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates

• Maintaining accurate records of all communications and resolutions for future reference

• Working with other team members, supervisors or departments to ensure efficient service operations

• Experience with change management for implementation of new systems and/or customer engagement

• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail

• Proficiency with basic computer skills

• Strong listening skills and empathy

• Project management skills will be an added advantage

• Ability to work in a fast-paced environment

• Strong time management and multitasking abilities

• Knowledge of Singapore Government procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

Key Responsibilities

• Manage end-to-end project lifecycles related to RTGS, payment processing systems, and card-related technologies.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Lead project teams and ensure alignment with project goals and timelines.
• Oversee the design, development, and implementation of payment solutions and card systems.
• Act as a point of contact between technical teams, vendors, and business units for payments-related projects.
• Monitor project risks and issues, ensuring timely resolution and escalation if needed.
• Ensure compliance with regulatory requirements and standards in the payments and cards domain.
• Provide regular updates on project progress, risks, and outcomes to senior stakeholders.

• Proven experience in managing projects in the banking and payments sector.
• Strong knowledge of RTGS, payment gateways, and card payment systems.
• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Excellent understanding of payment processing flows and related technologies.
• Strong problem-solving skills and the ability to handle multiple priorities.
• Exceptional communication and stakeholder management skills.
• Familiarity with industry standards such as ISO 20022 is a plus.

Preferred Qualifications

• Experience in working with banks, financial institutions, or fintech companies.
• Certification in project management (e.g., PMP, PRINCE2) is a plus.
• Technical understanding of APIs, payment system integrations, or blockchain technologies related to payments.

Summary:

You will be a key member of our beverage team, responsible for curating and crafting an array of premium cocktails, beverages, and providing exemplary customer service. Your role will involve leading the bar team, training junior staff, and ensuring a seamless bar operation to enhance our guests' dining experience.

Key Responsibilities:

• · Design and execute an innovative and high-quality cocktail menu.
• · Lead the bar team, providing guidance and mentorship to junior bartenders.
• · Create and maintain an efficient and organized bar setup.
• · Ensure consistency in the preparation and presentation of all drinks.
• · Engage with guests to recommend and take drink orders, providing exceptional service.
• · Oversee inventory management, order supplies, and monitor stock levels.
• · Uphold responsible alcohol service guidelines and safety protocols.
• · Collaborate closely with the kitchen and waitstaff to ensure a harmonious dining experience.
• · Address guest inquiries, special requests, and concerns with professionalism.
• · Maintain cleanliness and hygiene standards in the bar area.
• · Keep up-to-date with industry trends and continuously improve your craft.
• · Assist in developing and implementing new beverage programs and promotions.
• · To drive footfall based on current customer connection and actively publicize all promotion.

Qualifications/ Skills and Abilities:

• · Minimum a Bartender BTEC Certification Level 3 or its equivalent.
• · Knowledge of wine will be added advantage.
• · Extensive bartending experience in an upscale or fine dining restaurant.
• · Proficiency in creating classic and contemporary cocktails.
• · Strong leadership skills and the ability to train and mentor junior staff.
• · Excellent communication and interpersonal skills.
• · Ability to thrive in a fast-paced, high-pressure environment.
• · Attention to detail and a passion for delivering top-tier service.
• · Knowledge of wine and spirits is highly desirable.
• · TIPS or equivalent certification would be an added advantage.

Additional Information

• · Salary: $3,500 – $5,500 (Based on Experience)
• · Location: Changi Village
• · Comprehensive Health Insurance
• · Opportunity to work in a prestigious rooftop restaurant with stunning sea view.
• · Leadership and career growth opportunities.
• · Training and development programs to enhance your bartending skills.

Job Summary:

We are looking for a proactive and detail-oriented Assistant Business Manager to play a vital role in ensuring business continuity, improving operational efficiency, streamlining processes, and ensuring compliance with regulatory requirements.

In this role, you will assist in overseeing core business operations, coordinating projects, and maintaining strong compliance practices to support sustainable growth. Your contributions will directly impact the efficiency and resilience of our business processes while ensuring alignment with industry regulations. If you’re organized, collaborative, and driven to optimize operations while maintaining regulatory adherence, we’d love to meet you.

Your goal will be to help maintain smooth business operations and contribute to initiatives that enhance overall performance and ensure regulatory compliance.

Job Responsibilities:

• Assist in overseeing daily business operations, including client onboarding, account management, deposits, and withdrawals.
• Review and refine policies and procedures to improve operational efficiency and ensure regulatory alignment.
• Assist with documentation and maintenance of policies and procedures, ensuring they are current and compliant.
• Aid in coordinating and implementing new projects and product launches, collaborating with internal and external stakeholders.
• Stay updated on regulatory requirements, assist in preparing compliance reports, and support periodic policy reviews.
• Assist to reconcile bank records, ensure accuracy in financial data, analyze revenue and costs, and manage currency conversions when necessary.

• No relevant experience required, but a background in Forex, Blockchain or Cryptocurrencies will be an advantage
• Strong proficiency in English and Mandarin (able to liaise with Mandarin speaking associates and clients in view of business communications)
• Excellent communication skills, both verbal and written, with the ability to professionally liaise with internal and external stakeholders.
• Proactive and detail-oriented with a strong ability to problem-solve in a fast-paced environment.
• Keen on working within a start-up style environment

What we offer:

Dress Code: Be comfortable at work with smart casual attire

Location: Conveniently located right next to Paya Lebar MRT

Care: Comprehensive coverage on clinical, hospitalisation and wellness program

Balance: Skip the peak hour rush and commute at flexible timings

Flexibility: Feel free to work from anywhere every Friday

Food: Well-stocked pantry for refuelling throughout the day. Alcohol is included.

Bonding: Make valuable connections and experiences beyond mere colleagueship through our bonding events held several times a year

Continuous Growth: Half-yearly appraisals for consistent self-improvement and goal setting

Dynamic Environment: Regional exposure in a sunrise industry with chances to visit and work across our global offices

Fun and Lively Work Culture: Collaborate and communicate freely with our open-plan office workspace and flat hierarchy culture

Summary:

You will be a key lead member of our vibrant team, responsible for leading, curating and crafting an array of premium cuisines, and providing exemplary customer service. Your role will involve leading and managing the team, training junior, and ensuring a seamless operation to enhance our guests' dining experience.

Key Responsibilities:

• · Ensures the efficient and profitable management of the restaurant
• · Keeps the CEO of The Restaurant up to date with relevant issues in the restaurant and gets their input and advice where necessary
• · Ensures that the stock take figures are completed and accurate as per company requirements
• · Covers for floor supervisors during emergency vacations and Ad-hoc leaves
• · Observes compliance with the company’s policies and procedures, as well as governmental laws and regulations.
• · Supervises the opening & closing of the restaurant
• · Ensures the proper cleaning and lighting and the uplift of all restaurant areas
• · Supervises a daily check up on the smooth performance of all restaurant machinery and equipment
• · Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• · Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• · Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• · Manages the restaurant staff working schedules
• · Motivates and develops staff, in order to encourage their professional development
• · Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• · Handles guest problems and complaints and grievances
• · Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• · Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• · Responsible for all aspects of Front-of-House operations at the outlet, including the supervision of the restaurant management team, service, bar, and hostess teams, in carrying out their roles and responsibilities.
• · Work closely with the Executive Chef and Back-of-House team in ensuring smooth service.
• · Always maintain robust communications between both teams, including attending weekly meetings and regular follow-ups
• · Ensure Front-of-House team’s participant and engagement in CSR and sustainability activities
• · Develop, train, and promote employees with potential to grow within the outlet
• · Ensure adherence to policies and procedures outlined in Employees’ Handbook and training materials
• · Uphold stringent customer service standards upheld by management and to propose improvement plans to mitigate shortfalls
• · Review customer service standards audit with the Operations Evaluation & Analysis team and implement corrective action plans to improve overall customer journey and experience
• · Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• · Investigate and resolve guest complaints in a prompt and professional manner. Ensure proper documentation are in place for follow-up and have a structured plan in place to reduce similar complaint in the future.
• · Constantly monitor and drive initiatives to drive ranking on various platforms, such as TripAdvisor, Google Reviews
• · Ensure that the guests’ profile in the customer database is updated with the latest information and all staff on service are aware of guests’ preferences and needs.
• · Work closely with the Executive Chef to curate, launch and track success of a year-long roster of promotional menu/items in line with property-wide campaign and/or with corporate initiatives.
• · Conduct regular reviews of menu and promotions (including pricing, drink pairings, taste, feedback from guests, etc) with the Executive Chef, to constantly push for, and deliver a dining experience that is best in class.
• · Develop and execute a marketing strategy with the Management Marketing Team to drive higher foot traffic and PR mileage for the restaurant. Take the initiative to monitor all marketing and social media channels and analyze the return of investment (“ROI”) of marketing campaigns.
• · Create a safe and clean working environment by emphasizing importance of workplace safety and hygiene, and ensuring employees are sufficiently trained on such aspects.
• · Perform weekly Front-of-House inspections, where needed, to follow up on critical repairs and addition & alteration works, in collaboration with Facilities.
• · Work closely and lead restaurant team to increase outlet’s productivity and efficiency. Review operating results with the restaurant management team and present monthly P&L results with CEO.
• · Prepare and be held accountable for outlet’s budget, forecasts, and CAPEX requirements.
• · Ensure all cashiering procedures are processed in compliance with accounting standards and in a timely manner.

Qualifications/ Skills and Abilities:

• · Minimum 8-10 years’ experience in a renowned restaurant group, luxury hotel chain, high-end fusion restaurant.
• · Relevant certifications or degrees in hospitality management or a related field.
• · Proven experience in restaurant management, preferably in a high-volume, upscale dining environment, local experience is a must and international experience will be ideal.
• · Strong leadership and communication skills with a passion for creating a positive and vibrant team culture.
• · Excellent problem-solving abilities, adaptability, and a proactive approach to challenges.
• · Financial acumen and experience in budget management.
• · Possess a comprehensive set of F&B service and operations skills
• · Enjoys problem solving and able to think outside-the-box in difficult situations.
• · Team oriented approach to management with a mindset of open communications.
• · Capable of building and managing relationships with multiple departments as well as key customers.
• · Administration knowledge of F&B operations and quality management
• · Proficient in Microsoft Office programs.
• · Have a well-groomed, professional appearance

Additional Information

· Salary: $5,000 – $7,500 (Based on Experience)

· Location: Changi Village

· Comprehensive Health Insurance

· Opportunity to work in a prestigious rooftop restaurant with stunning sea view.

· Leadership and career growth opportunities.

· Training and development programs to enhance your bartending skills.

• Responsible for product design, draft PRD requirements and interactive documents

• Manage the product life cycle and drive product development with Engineering teams

• Work closely with cross-functional teams to define, document, and communicate objectives and requirements

• React to feedback from users and business team promptly and patiently to find the best product fit and boost the business result

• Analyze product performance data, responsible product competition analysis, market research, and maintain the product's competitive advantage

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

We are seeking a highly motivated and versatile Digital Marketing and Partnership Executive to manage our digital marketing efforts and provide partnership support to our revenue team in order to elevate our brand, foster audience engagement and expand our reach. This role will require you to execute and optimize digital marketing strategies across various social media channels, specifically focusing on Asia and Greater China, while also supporting our revenue team in executing sales strategics and nurturing partnerships across Asia, the Middle East, and Africa.

RESPONSIBILITIES

1. Content Creation: Develop compelling and engaging content for a variety of social media platforms, including but not limited to Facebook, Instagram, Twitter, TikTok, YouTube, Line, and LinkedIn, to build brand awareness and drive engagement.
2. Social Media Management: Monitor, manage, and respond to comments and messages across all social media channels, engaging with followers to strengthen online communities, amplify our brand message, and increase our reach.
3. Brand Consistency: Collaborate with the creative and content teams to ensure that all social media content aligns with brand guidelines and maintains consistency across all platforms.
4. Performance Tracking: Monitor and analyze campaign performance, using data to provide actionable insights and recommendations for optimizing future campaigns.
5. Trend Awareness: Stay informed on the latest social media trends, platform algorithms, and best practices, integrating these insights into our digital marketing strategies.
6. Partnership Support: Assist the revenue team in executing their sales strategies and building partnership to drive revenue growth especially in Africa and the Middle East.

REQUIREMENTS

• Diploma in Language, Marketing, or a related field
• Strong understanding of social media platforms and their respective audiences, with a proven track record of creating engaging social media content
• Excellent command of spoken and written English
• Proficiency in Chinese language is required for social media content creation and management to connect with our target audiences in Greater China and Southeast Asia
• A genuine interest in English, Japanese anime, and Korean content will be beneficial in connecting with our target audiences
• Experience with Photoshop, video editing, and content creation tools, along with a creative mindset and an eye for design
• Strong time-management abilities and the capacity to juggle multiple tasks and projects in a fast-paced environment
• Ability to work independently and collaboratively within a cross-functional team to achieve goals

If you're a results-driven digital individual with a passion for creating engaging content and building meaningful partnerships, we want to hear from you! Please submit your resume and a cover letter outlining your experience and why you're a great fit for this role to [email protected].

• Coordinate marketing initiatives between Porsche Asia Pacific, Porsche AG and importers/dealers
• Support the regional business and marketing planning process including monthly/quarterly tracking of KPIs, compiling of reports etc.
• Analyse first-party data to inform campaign strategies and to help optimising marketing performance across channels
• Support rollout and operations of digital products and services (e.g. My Porsche)
• Assist procurement and invoicing process

• Bachelor's student in areas such as Business Administration/Management, Communications, Marketing, Information Systems
• Fluency in written and spoken English with good communication skills and intercultural understanding
• Highly motivated team player with data analytical skills, attention to details and aptitude for technology and systems
• Proficiency in Microsoft Office suites; experience with CRM systems a plus 

Next Opening: January 2025

 Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

As an Events Marketing Intern at Moomoo Singapore, you will assist in planning, executing, and promoting events for Offline, B2C and corporate initiatives. You’ll be exposed to all aspects of event management, from logistics to marketing, gaining hands-on experience in a fast-paced, dynamic environment. Your contributions will play a crucial role in amplifying our brand presence and enhancing user engagement.

Events Marketing Intern

Responsibilities

• Assist in organizing online and offline events, including webinars, workshops, and community events, ensuring smooth execution from start to finish.

• Help develop engaging content to promote events across various channels, including social media, emails, and the Moomoo platform, ensuring alignment with brand messaging.
• Collaborate with the marketing team to execute digital campaigns promoting events, leveraging tools like email marketing, social media, and in-app notifications.
• Coordinate with vendors, venues, and other partners to ensure all logistical elements are in place for seamless event execution.
• Support community-driven events, such as Corporate initiatives, aimed at growing and engaging Moomoo’s user base.
• Gather event-related data and feedback, assisting in the preparation of post-event reports to evaluate performance and identify areas for improvement.
• Stay up-to-date with the latest event marketing trends and contribute ideas for innovative event formats and experiences.

Please note that only short-listed candidates will be contacted.

Requirements

• Pursuing a degree in Marketing, Communications, Event Management, or related fields.
• Ability to commit to a minimum internship period of 3 - 6 months
• Excellent Microsoft PowerPoint & Excel skills
• Excellent research, analytical and project management skills
• Self-driven to independently complete assigned research and projects under minimal supervision
• Good English speaking and writing skills
• Ability to speak and type in Mandarin is an added advantage
• Photoshop or editing skills is a plus
• Internship commitment from January 2025 onwards

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Corporate Sales Manager (Marketing)

Responsibilities

• End-to-end management of corporate offline activations and being responsible for achieving sales targets and business objectives.
• Recruit, manage and train moomoo corporate offline sales brand ambassadors (BAs) to drive acquisition goals through various corporate offline channels including but not limited to corporate offices and B2B events.
• Implement incentive schemes and proper sales process management to ensure high team morale and sharp sales skills.
• Run training programs to ensure all sales BAs understand moomoo’s platform and product suite, marketing campaign mechanics, and adhere to compliance requirements.
• Collaborate with internal team members and cross-functional teams, including partnership, legal and compliance, to ensure alignment and maximize the value derived from offline sales.
• Prepare regular reports and sharings on offline sales performance, providing insights and recommendations to the team.
• Support any other relevant marketing initiatives such as offline activations and roadshows where necessary.

Please note that only short-listed candidates will be contacted.

Requirements

• At least 2-3 years of relevant working experience in digital brokerage or similar financial institutions.
• At least 2 years of relevant working experience in offline or direct sales role.
• Good knowledge of various asset classes, including but not limited to stocks, options, and ETFs.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence both internal and external stakeholders.
• Strong negotiation and contract management abilities, with a track record of driving favorable outcomes.
• Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
• Self-motivated and proactive, with a strong sense of ownership and ability to work both independently and within the team.
• Entrepreneurial mindset with the ability to identify and pursue new sales and growth opportunities.
• MAS-licensed financial representative is a plus.
• English speaking and Fluency in Mandarin is an added advantage

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

We are looking to expand our logistic company to other sector. Your role will be responsible for winning new business by penetrating new clients. This role will be expected to set demanding personal goals, work as hard as necessary to get things done, take challenges head on, and remain resilient in the face of difficulties. We are looking for candidate with 2 to 4 years of experiences in business/logistic field.

Responsibilities:

• Collaborate with other departments, including sales, operations, and finance, to ensure a seamless customer experience.
• Develop SOP’s for strategic accounts in association with Site Manager, Operations Manager, IT
• Manager and associates internal colleagues where applicable, to detail all processes, rate structure, capturing of customer identified KPI’s.
• Attend targeted networking events.
• Identify current state, desired future state, pains & desired gains of prospects.
• Partner with Account Manager & Carrier Sales to build ideal solution & pricing for the prospect.
• Partner with Leadership, Account Manager & Carrier Sales to identify new opportunities to upsell, cross-sell product & service offerings.
• Build and maintain strong relationships with existing clients and stakeholders. Candidate with outgoing personality is a plus.
• Analyze market trends and competitor activities to identify business opportunities.
• Prepare and present proposals to clients that align with their business needs and objectives.
• Participate in industry events and conferences to promote the company and build relationships with potential clients.
• Prepare and present business development reports to senior management on a regular basis.

• Digital Marketing Support Responsibilities
  • Provide support for digital marketing initiatives in hotels, F&B, Spa, and Raffles City Convention Centre.
  • Manage the uploading and maintenance of approved digital content, ensuring all platforms remain current.
  • Arrange photography and filming sessions, handle administrative tasks related to digital marketing, conduct market research, and manage requests for updates on websites, microsites as well as other digital platforms.
  • Conduct basic proofreading and copywriting for communication materials across various channels, with a particular focus on digital platforms.
  • Aid other team leaders in the department with various hotel projects on an as-needed basis.
  • Create engaging and relevant content for various digital platforms, including websites, blogs, social media, and email campaigns.
  • Collaborate with external agencies or partners when necessary.

• Sustainability Support Responsibilities
  • Oversee and manages the complex’s ESG projects
  • Lead and coordinate communications and marketing efforts on ESG initiatives on social media and the dedicated sustainability blog
  • Support and manage the tracking for monthly submissions via Accor online platform, GAIA 2.0
  • Developing analyses and communicating recommendations through reports and presentations
  • Creates and organizes activities to develop positive organizational culture on changing mindsets for ESG initiatives
  • Supports ad-hoc projects

• Other Responsibilities
  • Perform administrative duties such as monthly accruals, forecasting, submission of invoices or routing agreements for approval.
  • Perform any other tasks and duties as assigned by Assistant Director of Performance Marketing and Senior Director of Marketing.

About LRN:

Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.

Position Overview:

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.

The individual in this role will have the opportunity to:

• Acting as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centres
• Participating in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Proactively analysing client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Executing on-going formal Program / Business Reviews with client stakeholders and sponsors
• Monitoring all account work streams and projects (i.e., working with internal teams to ensure client satisfaction

• Managing all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers
• Representing the voice of our clients to internal teams including sales, content and technology

Qualifications and skills:

• Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts

• Exceptional relationship development and management abilities and a proven commitment to customer service
• Experience supporting individuals who are using a SaaS business application
• Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
• Extremely effective written, oral, and presentation communication skills
• Strong Microsoft Office skills and a working knowledge of technology and system interfaces

• Familiarity with Salesforce.com
• Knowledge of Customer Success Management tools like Gainsight
• Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
• A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Responsibilities:

Project Management:

· Lead the design and deployment of new IT systems and services, ensuring alignment with business objectives and requirements.

· Manage the full software development life cycle (SDLC) implementation, including planning, execution, monitoring, and closure of projects.

· Develop and maintain project plans, timelines, budgets, and resource allocations to ensure successful project delivery.

· Coordinate with cross-functional teams, stakeholders, and vendors to ensure project milestones are met and risks are mitigated.

Documentation and Testing:

· Ensure proper documentation of business requirements, business scenarios, and test cases for System Integration Test (SIT) and User Acceptance Test (UAT).

· Oversee change management efforts, including effective communication and training for new application roll-outs.

Team Management and Development:

· Manage the IT team by recruiting, training, and coaching team members to enhance their skills and capabilities.

· Communicate job expectations, appraise job performance, and propose skill development/upgrading plans for team members.

Vendor Management:

· Manage vendors and ensure that Service Level Agreements (SLAs) are met, including evaluating vendors' solutions and industry best practices.

· Develop proof of concept with vendors to test ideas and new IT technologies.

Strategic Innovation and Risk Mitigation:

· Analyse business requirements in collaboration with key stakeholders to develop innovative IT solutions.

· Re-engineer current business processes through strategic innovation of IT services and applications.

· Implement cost control measures through productive use of IT applications and services.

· Monitor IT systems' performance, identify risks and threats, and propose strategic solutions for risk mitigation.