We are a fast fashion company at the forefront of the industry, specializing in trendy and affordable apparel. With a growing customer base, we are seeking a versatile individual who can contribute to our success by creating compelling social media content, and providing administrative support including order packing and organising the inventory. Our main labels include The Fleur Label & nonome and other online stores such as muuv-it.

Responsibilities of Social Media Content Creator:

1. Social Media Content Creation:

• Develop engaging and visually appealing content for various social media platforms, including but not limited to Instagram, Facebook, and TikTok.
• Be comfortable to appear onscreen & participate in livestreams/filming of social media content
• Create and schedule social media posts, ensuring consistency in brand voice and messaging.
• Collaborate with the marketing team to brainstorm and execute creative campaigns that resonate with our target audience.
• Monitor and analyze social media performance metrics, identifying opportunities for improvement and growth.
• Conduct market research to identify emerging fashion trends and incorporate them into design concepts.
• Organise collaborations and/or social media campaigns where applicable

2. Administrative Support:

• Handle administrative tasks, including order processing, inventory management, and customer inquiries.
• Assist in packing and shipping customer orders with a keen eye for detail and adherence to quality standards.
• Coordinate with the warehouse team to ensure efficient order fulfillment and timely delivery.
• Maintain organized records of orders, invoices, and customer information.

Requirements:

• Bachelor's degree in Fashion Design, Marketing, or a related field (or equivalent work experience).
• Proven experience in social media content creation and management, preferably within the fashion industry.
• Proficiency in design software (e.g., Adobe Creative Suite) and social media management tools.
• Excellent organizational and multitasking abilities to handle administrative tasks efficiently.
• Detail-oriented mindset with a focus on delivering high-quality work.
• Strong communication skills and the ability to collaborate effectively with others.
• Flexibility to adapt to fast-paced environments and meet tight deadlines.
• Passion for the fast fashion industry and a desire to contribute to its growth.
• If you are a creative individual with a passion for fashion, social media savvy, and the ability to handle administrative responsibilities, we invite you to join our dynamic team. Please submit your resume and portfolio.

Employment Type: Full-time

Job Description:
We are seeking a proactive and detail-oriented Social Media Customer Service & Fulfillment Administrator to join our team. This role is crucial in managing customer interactions, overseeing e-commerce operations, and ensuring efficient order fulfillment. The ideal candidate will excel in providing exceptional customer support, maintaining accurate records, and coordinating logistics to meet deadlines.

Key Responsibilities:

1. Customer Support: Respond to customer inquiries and complaints on social media and e-commerce platforms promptly and professionally.
   Provide updates on order statuses and resolve customer issues efficiently.
   
2. Product Listings & Inventory Management: Create and update product listings on Excel and various e-commerce platforms.
   Track inventory levels and prepare regular reports to ensure stock accuracy.
   
3. Order Fulfillment Coordination: Prepare documentation for orders and coordinate pick-and-pack services.
   Arrange 3PL delivery services, monitor shipments, and ensure timely fulfillment.
   
4. Sample Preparation & Delivery: Prepare and arrange delivery of samples for live-streaming events and promotions.
   Maintain detailed records of all sample movements.
   
5. Financial Tracking & Reporting: Manage payments to suppliers and third-party vendors, ensuring timely processing.
   Generate monthly expense reports for management review.
   
6. Administrative Support: Produce operational and ad-hoc reports as required.
   Support management with additional tasks to ensure smooth daily operations.
   

Qualifications & Skills:

• Strong communication and customer service skills.
• Experience with e-commerce platforms and order fulfillment processes.
• Proficiency in Excel for data entry, reporting, and inventory tracking.
• Detail-oriented with excellent organizational and time-management skills.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

• Competitive salary
• Opportunity to grow within a dynamic team
• Hands-on experience in e-commerce and social media operations

How to Apply:
Submit your resume and a brief cover letter highlighting your relevant experience to [email protected]. Applications will be reviewed on a rolling basis.

Join us in delivering exceptional service and driving the success of our e-commerce operations!

Key Responsibilities:

Team Management:

• Lead and mentor the Field Application Engineering team to achieve technical excellence.
• Allocate resources effectively to meet customer and project needs.
• Monitor and evaluate team performance, providing feedback and support for professional growth.

Customer Support:

• Serve as the primary technical point of contact for key customers.
• Understand customer requirements and provide tailored technical solutions.
• Ensure timely resolution of technical issues and manage escalations.

Technical Expertise:

• Stay updated on industry trends, technologies, and competitor products.
• Provide guidance on product integration, testing, and optimization.
• Conduct technical training for internal teams and external stakeholders.

Collaboration:

• Work closely with sales, product, and engineering teams to align on customer needs and product development.
• Contribute to product roadmap discussions based on market feedback and technical insights.
• Documentation and Reporting:
• Maintain thorough records of customer interactions and technical solutions.
• Prepare regular reports on team activities, customer feedback, and project outcomes.

Qualifications:

• Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in field application engineering or technical support, with at least 2 years in a managerial role.
• Strong understanding of LoRa technology, e.g., IoT systems, embedded systems.
• Excellent problem-solving, project management, and leadership skills.
• Outstanding communication and interpersonal abilities.
• Familiarity with C. C++, Pyton and Java languages

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Disney Cruise Line:

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and three more ships planned. One of these ships will exclusively homeport in Singapore for at least five years beginning in 2025, marking the cruise line’s debut in Southeast Asia.

About the Role:

The Associate Manager, Customer Relationship Management (CRM) is responsible for managing marketing automation platforms and workflows to streamline customer communications. This role involves developing and implementing automated marketing campaigns, ensuring consistency and effectiveness, and collaborating with CRM and analytics teams to integrate customer insights into marketing strategies.

Responsibilities:

• Marketing Automation Management: Oversee the setup, configuration, and optimization of marketing automation platforms.
• Campaign Development: Develop and implement automated marketing campaigns to nurture leads and support customer journeys and drive customer engagement, conversion, and retention.
• Execution: Design, build, and sustain end-to-end marketing campaign flows from data selection to HTML development, data validation, proofing and campaign deployment. Perform technical analysis, level-of-effort estimation, and contribute to the development of direct channel communications
• Analytics & Optimization: Identify customer segments for targeted marketing programs, develop testing scenarios and hypotheses, monitor and analyze campaign performance data to identify areas for improvement and optimization.
• Support the global loyalty program and integrate the process into the overall framework
• Conversion: Encourage customers who receive email updates to book their itineraries through targeted and compelling marketing messages.
• Collaboration: Work with content, creative, and technical teams to ensure seamless integration of marketing automation initiatives. Partner with cross-functional teams to analyze business and marketing data and effectively translate analytics into clear insights, actionable recommendations, and strategies to optimize existing processes and drive key business metrics.
• A/B Testing: Develop and execute A/B testing plans to continually improve campaign performance.
• Data maintenance - Assist in data entry and maintenance of marketing databases and systems, ensuring data accuracy and integrity for reporting purposes.
• Vendor Management - Coordinate with external vendors and suppliers for procurement of marketing services and materials and manage vendor relationships effectively.
• Financial Administration: Assist with budget tracking for direct marketing activities, ensuring compliance with company policies and procedures.
• Best Practices: Stay updated on marketing automation best practices and emerging trends to enhance the effectiveness of campaigns.

Requirements:

• Experience with tools such as Salesforce / Clever Tap
• Strong business and commercial acumen with proven track record of driving exponential sales growth through the effective management of CRM analysis, channels and platforms (Meta, YouTube, Google, Adobe Campaign, Braze, Salesforce, etc.)
• Experience with Audience segmentation and activation tools (DMP, CDP, Data Onboarders), A/B testing, campaign analysis, and CRM reporting.
• In-depth understanding of database concepts, SQL queries, and scripting languages.
• Understanding of Customer Data Strategy concepts (1st/2nd/3rd party data, Compliance, Data Privacy and Suppression, Segmentation)
• Basic experience with API integrations, web services, and microservices architectures is a bonus
• Excellent communication and collaboration skills with a positive learning attitude and ability to work effectively across teams.
• Creative thinker with strong problem-solving capabilities.
• Detail-oriented with excellent time-management and project management skills.
• Must be flexible and comfortable working across different time zones to collaborate with global teams and stakeholders.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Treasury Manager (Cash Management/European MNC)

Our client is a leading European organisation and has 2 new positions as expansion plans.

Depending on experience it could also be a lower budget for a treasury executive.

OVERALL SUMMARY

The role of this function is to:

• Manage the liquidity position of the Group, including effecting payments and monitoring receipts
• Responsible for all aspects relating to bank accounts and cash management platforms

Reporting into the Senior Manager Treasury.

AREAS OF RESPONSIBILITY

• Reconciliation of cash/account balances (actual vs anticipated receipts) including foreign currency
• Maintaining up-to-date spreadsheets on a number of accounts
• Arranging payments and ensuring sufficient cash reserves for upcoming payments across various bank accounts including in foreign currencies
• Optimising interest income on cash balances, fixing money market deposits with banks/financial institutions
• Following up with banks on payments and receipts as well as general communication
• Checking bank charges and interest accrued (both credit and debit)
• Preparation of cash flow projections & reports.
• Maintenance/opening of bank accounts (including those pledged to banks)
• Updating details of bank accounts, authorized signatories, addresses etc.
• Responsible for all “Know Your Client” documentation
• Co-ordinating with banks the Annual Audit Confirmation required by Auditors
• Performing compliance checks on the payment transactions
• Keeping in constant contact with Principals, and other companies working for the same Principals
• Responsible for ensuring that cash/account balances are within counterparty limits
• For Cash Manager, mentoring/coaching of Treasury Executive, Cash Management (if any)

Qualification / Experience

• At least 5 years (for Cash Manager) in similar cash management function of a corporation
• At least 3 years (for Treasury Executive, Cash Management) in similar cash management function of a corporation
• Degree in Finance/Accounting/Business
• Flair for numbers, meticulous and possess good planning skills
• Good communication skills – spoken and written English, and familiarity with banking terms as well as corporate secretarial requirements

Depending on experience this role could be executive or manager.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Role: IT Asset Management Executive

Work Location: Woodlands/Yishun/Bendemere

Benefits:

*Basic Salary: Maximum $3,000 per month

*Performance Bonus

*Health Insurance will be provided

*AL: 14 days

*MC: 14 days

Job Description:

(a) Ensure accuracy of all IT hardware and software assets

(b) Maintaining accurate inventory data collection, storage, tracking, and maintenance of

information associated with IT hardware and software within contracted service levels at the

account.

(c) Responsible for asset tagging and ensure all assets are tagged in accordance with quality control standards

(d) Prepare asset management process to handle asset lifecycle from Procurement to disposal

(e) Plan and schedule asset W2W verification exercise

(f) Manage and drive Asset W2W verification exercise for its completion

(g) Review and improve Asset management process and procedures periodically and ensure all

relevant team is following the procedure and procedure

(h) Prepare weekly and monthly report of Asset Management activity and progress including

updating of inventory list

(i) Reconcile asset inventory report with the Finance report and automated tool report

(j) Perform monthly sample audit to improve the asset accuracy

(k) Plan and mange yearly asset verification exercise and signoff from user

(l) Coordinate with desktop team from different region to update the asset inventory when there is

any deployment/changes to asset data

Minimum Requirements:

(a) Minimum of 1 years’ experience in IT environment/Asset Management

(b) Strong MS Excel Skill is required

1. AUTHORITY

• In charge of the operational procurement process for ship’s requirements.

2. GENERAL RESPONSIBILITY / TASK DESCRIPTION



▪ Negotiate / communicate with suppliers specifying quality, quantity, and delivery schedules

▪ Schedule, arrange, and follow-up on logistics to ensure cost effective and timely delivery of

items on board

▪ Monitor schedules of the assigned group of vessels to optimize deliveries on board

▪ Proactively participate in department meetings and other activities



3. EXECUTION

▪ Processing ship’s requisitions via the defined in Company Procurement procedures

▪ Evaluate bids and make recommendations based on commercial and technical factors

▪ Create and send purchase orders after approval

▪ Prepare items for shipment, arrange for transportation of product and coordinate shipments of

supplies to ships

▪ Update good receipt for each order

▪ Processing of invoices belonging to the orders she/he has created and/or are related to her/his

group of vessels

▪ Liaise between suppliers, relevant internal departments and vessels

▪ Other procurement tasks as delegated by the Procurement Manager

▪ Interacts with ships to identify and meet requirements / problem resolution and to accommodate

short lead-time orders

▪ Request and process vessel feedback on quality and timing of deliveries of goods and services

▪ Provide information to the Procurement Manager on various monthly / weekly reports as

relevant

▪ Coordinate with appointed freight forwarder and monitor stock list at regular intervals

▪ Ensure that Procurement policies and standard procedures are adhered to at all times

4. REPORTING LINE (FUNCTION REPORTS TO)

• The Procurement Executive reports to the Procurement Manager.  

5. Requirements:

• Degree, Diploma or equivalent education with at least 2 years experience in Maritime industry
• Mature, meticulous, proactive, resourceful & hands-on
• Strong communication & negotiation skill - Good spoken English required
• Ability to prioritize workload & meet deadlines
• Good IT skill - Procurment operating system skill
• Good team player and able to work well under pressure in a fas-paced environment

Please state your current/last drawn & expected salary in CV

We regret that only shortlisted candidates will be notified

WE DON’T BITE!

We specialise in face-to-face marketing by helping our clients to increase their sales as well as branding As a start before the management role.

With a wide range of clients, we step foot into international clients from the Telcomunnication sector, NGOs, Fast moving consumer good and the education sector etc.

WHO we we are looking for?

Responsibilities:

- F2F sales execution

- To be able to generate leads for team expansion and facilitate growth

- Be a Team Player

What we offer over here:
- 1 to 1 Mentorship and guidance
- FUN AND VIBRANT learning environment with proven career advancements
- Development workshops to upskill yourself
- Travel Opportunities

Requirements:
- Singaporeans only
- Proactive and Positive personality
- Keen in Learning
- FRESH GRADS/ORD PERSONNELS

Join us to kick start your career with us!

We regret to inform that Only shortlisted candidates will be notified.

Do keep a lookout for calls to join our exciting journey!!!

_________

BlueSG is the first and only point to point car sharing service in Singapore, offering a convenient, flexible and affordable mobility option to all, complementing public transport while reducing the need for car ownership. With a 100% electric fleet, BlueSG provides a sustainable transportation solution, eliminating direct carbon dioxide emissions as compared to traditional vehicles.

Join us if you’re passionate about our business, ready to contribute, and resonate with our core values – Collaboration, Curiosity, Customer-Centricity, Empowerment and Respect!

About the role

• Market Research & Analysis: Conduct competitive analysis, customer surveys, and market research to identify trends and opportunities.
• Cross-Functional Collaboration: Work with engineering, design, marketing, and other teams to gather insights, and support feature development.
• Product Documentation: Help draft user stories, requirements, and feature specifications to ensure clear communication with the development team.
• User Feedback: Collect, analyse, and report on user feedback to help improve existing products or inform the development of new features.
• Data Analysis & Reporting: Support in analysing product metrics, such as user engagement, conversion rates, and feature adoption, to evaluate product performance and suggest improvements.

What we're looking for

• Currently enrolled in a bachelor’s or master’s degree program in Business, Computer Science, Engineering, Marketing, or a related field.
• Strong analytical skills and an interest in understanding data-driven decision-making.
• Excellent communication skills (both written and verbal).
• A proactive, self-starter attitude with the ability to work independently and as part of a team.
• Passion for technology and product development.

The Technical Delivery Architect role provides End to End technical leadership and ownership for post sales engineering of customer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.

Key Responsibilities

• Post-sales design documentation, implementation and migration of advanced complex solutions
  for managed enterprise customers. Complex solutions consist of multi-product services. The TDA’s
  role is to ensure that these services interoperate and integrate into the customer environment.
• Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,
  Video Conferencing, Orchestration, WAN Optimization, Managed Security Services, Cloud
  Services, Managed Hosting and Complex Migration Planning,
• In general, TDA engineers must be expert level certified in one or more disciplines. Have a broad
  understanding across the technical landscape within Telecommunications and Enterprise IT
  architectures and have a natural ability to converse with both technical and executive audiences
• Basic Knowledge on programming & scripting including but not limited to Python, Yang, Perl, JSON
  etc.
• The TDA will own the technical delivery of customer solutions and will be the technical interface
  between the customer, product teams and project management during service delivery.
• Close engagement with pre-sales, technically validating solutions proposed are deliverable and all
  technical aspects are clearly defined prior to contract signature. The TDA accepts technical
  ownership of the solution at the point of contract signature.
• Engaging with and supporting pre-sales during contracting, with project management during
  service realization and the training of Service Assurance, through design, delivery and handover
  into lifecycle management.
• Lead customer-facing technical workshops in the delivery phase requiring excellent communication
  with the ability to articulate technical concepts clearly to all levels of competency.
• 4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

Minimum qualification & experience

• 8+ years industry background
• Experience & expertise in minimum 2 SDWAN OEMs design & deployments ( Cisco, Versa and Fortinet preferred)
• Expert Level certification ( Equivalent to CCIE) in technologies such as Routing and Switching, Service Provider,
• Application Acceleration and Optimization
• Excellent communication and documentation skills
• Design related background
• Ability to demonstrate technical knowledge & industry best practices under pressure
• Basic Coding skills desirable
• Telecommunication Product or Solution Design related background

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Retail Operations Manager, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Retail Operations Manager:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

• Expertise in Asia Pacifc Credit Products, oversee the deployment and optimization of benefits platform across all product categories
• Collaborate with various stakeholders to deliver solutions that meet market demands and enhance the consumer experience.
• Collaborate with teams and clients to understand payment trends and digital needs.
• Spearhead the transition of traditional card-based payment solutions to digital form factors, in the Asia-Pacific region.
• Support the expansion of company's credit portfolio
• Manage card benefit programmes accross Asia Pacific markets
• Ensure benefits are tracked and well communicated and provide market support
• Work with stakeholders to identify and develop revenue opportunities via various benefits platforms

Job Requirements:

• At least 8 years of working experience in credit, banking and benefits management
• Strong understand of consumer payments and merchant business drivers

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

Job Description & Requirements

• Enforce company policies, procedures, programs and performance standards.
• Supervise staff during operations.
• Manage junior staff and assist other managers.
• Setting targets and analyse sales for the month as well as to assist with administrative duties.
• Responsible to ensure that the service standards of the restaurant are met by all staff.
• Speak to customers and be prepared to deal with any problems or customer feedback.
• Handle customer complaints during Manager's absence.
• Handle non-halal food.
• To ensure a smooth and efficient shift.
• Provide staff with support and training.

Job Description:

• You’ll review activities’ scheduling to ensure adequate coverage for staff during hours.
• You’ll maintain a high degree of operations accuracy within the team.
• Housekeeping of office and store.
• Considerable delivery wide variety of items/persons to different addresses and through different routes.

Job Requirements:

• Supervisory experience in managing a team is preferred
• some work extra hours needed.
• Independent, possess initiative and optimistic.
• Class 3 driving license.
• Familiar with local routes

Duties and Responsibilities

• Making improvement to the running of the business
• Deliver quality products and services to meet the expectation of customers.
• Take responsibility for the sales performance
• Monitoring and controlling stock levels and serving correct portion to ensure GP meets target
• Plan and execute manpower scheduling to ensure meeting productivity and salary budget.
• Recruit, train, supervise and develop staff.
• Create and innovate new product
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.

Job Description:

• Oversee the daily operations of outlet for efficient operations
• Work closely with the Area Manager on strategic business planning and operations
• Develop cost-effective operational plan to achieve outlet’s goals
• Ensure good and prompt service to satisfy customers' needs
• Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness and workplace safety guidelines
• Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory controls
• Train and retain outlet staff
• Manpower recruitment and scheduling to achieve optimal productivity
• Monitor inventory levels and replenish stock when needed
• Analyse and resolve problems in a timely and accurate manner
• Regular review to improve cleaning standards, food safety and sanitation
• Perform any duties which may be assigned from time to time from superior

Requirements:

• Able to multitask and perform in fast paced working environment
• Strong leadership quality with excellent analytical and decision-making skills
• Good communication in verbal and written skills
• Able to work shift hours, weekends and Public Holiday (6 days a week)

· Accountable for assisting the group to achieve targeted sales / profits, while maintaining the operational and service standards. To improve the organization's market share and positioning.

· To improve the organization's efficiency towards its mission and goals.

· To achieve 4 G results in:

a) Great Service

b) Great Food

c) Great Ambience

d) Good Profits

This programme is for candidate seeking the knowledge and management skills in food and beverage for managing a restaurant.

The objectives of the programme are:

· Prepare candidate for entry-level to managerial Restaurant Manager level employment in the food and beverage industry

· Assist in efficient running and profitability of restaurant

· Ensure good service are provided in accordance with the Group’s SOPs

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

· ensure the overall management of the restaurant operations.

On completion of this training programme, candidate will have the knowledge and skills in restaurant operation and customer service skills and be able to apply them at the workplace.

Restaurant Management

· Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

· Liaise with customers, employees, suppliers, licensing authorise etc

· Make improvements to the running of the business

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

Sales

· Push for sales and promotion

Cost Management

· Oversee stock level and order supplies

People Management

· Interview, recruit and supervise staff

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Customer Service

· Handle customer enquiries and complaints

· Ensure customers' satisfaction

· Motivate and train staff

DUTIES AND RESPONSIBILITIES:

Outlet Drink Stall Operations

• Manage and ensure smooth operation of the Drink stall within the food court or coffeeshop.
• Manage transactions with customers’ order using cash registers / Point-of-Sale (POS) Systems.
• Collection of payments whether in cash, credit card, coupon, Net card, cashless payment, etc.
• Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries.
• Ability to follow company SOPs, operational workflows and guidelines when preparing and serving food and beverage items at assigned counters such as Desserts, Dim Sums, Drinks, Fruits or A Taste of Nanyang.
• Ensure product wastage is controlled to meet the product's gross profit (GP) target
• Drive sales performance through upselling and cost control.
• Responsible to drive sales performance by upselling, cost control and developing new product.
• Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• Conduct monthly stock-take and ensure supply comply with First-In-First-Out (FIFO) inventory guide.
• Understudy F&B supervisor on planning work schedule of the team to ensure effective schedule to achieve productivity and salary budget.
• Understudy F&B supervisor on recruitment, training and developing of F&B staff.
• Involve in creating new in-house product.

External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.
• · Monitor and control the supply levels of perishable and non-perishable items, plan a schedule for ordering and process orders using the e-PR system.
• You will be required to faithfully perform the duties of the position in which you are engaged in and any other duties that may be assigned to you from time to time.
• Ensure compliance with the rules and regulations of the Company, safety & health standards as well as quality standards.

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop