Job Description

We are looking for software quality engineers (QE) who are passionate about improving the quality of the services that client provides. The QE will be part of an in-house team tasked with developing and maintaining the client’s need. The QE will:

What to Expect:

● Create and maintain test cases, test plans ensuring that they are up to date with requirements and policy changes

● Create, maintain and improve the automated test framework and test environments

● Conduct testing on new features and file defects

● Perform various tests such as manual/functional/performance/exploratory tests support

● User Acceptance Tests (UATs)

● Assist in resolving production cases

● Participate in all agile ceremonies

How to Succeed:

● Degree in software engineering, computer engineering, electrical engineering or infocomm-related discipline

● At least 3 years of professional software quality testing experience with hands-on automation

● Strong understanding of testing techniques

● Strong understanding of test-driven development, continuous integration and continuous delivery

● Experience working with Java and Spring Boot frameworks will be an added advantage

● Experience with open source automated testing frameworks (i.e. Selenium, Cucumber,

JUnit) or enterprise level testing tools (e.g. HP Mobile Center, HP UFT, HP QC, sprinter)

● Experience with open source performance testing tools (i.e. JMeter, Gatling, Locust) or enterprise level testing tools (HP LoadRunner)

● Experience with open source penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise level penetration testing tools (HP WebInspect, Nessus, CheckMarx)

● Working experience in Agile environment will be an added advantage

● Excellent verbal communication and listening skills

● Proactive, self-driven and motivated

Job Objectives

Monitor and to manage the technology Incidents impacting the Bank’s group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations, Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting the Bank’s group businesses

• Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and management reporting in full compliance with the Bank’s standards on Incident and Problem Management functions

• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.

• Establishing strong command and control of an Incident, establishing clear accountability and precise evaluation of complex issue scenarios.

• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution

• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation

• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends or deviations from standards

• Escalation of critical and unresolved Incidents to appropriate levels of management

• Ensure incident data is accurately captured and documented in the incident reporting tool.

• Post Incident activity to ensure highest levels of service quality and improving service levels through identification of problem trends and causes which impact the delivery of production services.

• Ability to communicate well and manage highly stressful situations during the Incident.

• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to end ownership to initiate, track and the closure of problem tickets and the preventive actions.

• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause.

• Management reporting

• Effective and accurate incident reporting and assignment by using tools, which are customized and implemented, where applicable. Work towards effective use of these automated solutions with other tools and procedures within command center/ datacenter, in order to garner and present an accurate picture of the incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution process.

• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help maintain an acceptable audit rating.

• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution Duration and the associated KPIs.

• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.

• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.

• Ensure compliance to Group Technology & Operations Policies and Standards

Key Requirements

• Bachelor’s degree in Business, Computer Science, or related discipline required.

• ITIL certification is a must

• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience is preferred.

• Excellent English communication skills (written and oral), with experience interacting with all levels of management

• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network, Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow.

• Location: Tanjong Pagar

• Working hours: 09:00 to 17:30 (Monday to Friday)

• Salary: up to $8,000 (depending on experience)

Internal Audit Manager (SEA coverage, Certified IA/Risk Management)

Our reputable Japanese client, under the direction of the Officer in charge of South East Asia and GM of the Corporate Audit Division, head office, in Tokyo, is looking for an experienced and qualified Internal Auditor who will be responsible for the timely execution of risk-based internal audits following the annual audit plan, as well as assisting with other audit matters and projects jointly.

Job Description:

• Draw up an audit plan with the Corporate Audit Division
• Conduct risk assessment of assigned departments or functional areas in established/required timelines
• Establish risk-based audit programs
• Determine the scope of reviews in conjunction with the head office auditors
• Review the suitability of internal control designs
• Conduct audit testing of specified areas and identify reportable issues and dimensions of risks
• Determine compliance with policies and procedures
• Verbally communicate findings to senior management, and draft comprehensive and complete reports of audit areas
• Prepare an audit report and report it to the GM of Corporate Audit Div. and E.O. in charge of the region
• Hold an audit review meeting and report the record of the meeting to GM and E.O above-mentioned
• Report quarterly on progress in improving audit findings to GM and EO above-mentioned

Job Requirements:

• Ability to use own initiative
• Analytical thinking and attention to detail
• Ability to work effectively and proactively on your own and as a team
• Strong ethical standards and high levels of integrity
• Ability to think objectively and demonstrate sound judgment
• Strong communication skills, both written and verbal
• Organizational and facilitation skills
• Resilience under pressure
• Flexible thinking, ability to adapt to change quickly, and multi-task
• Business Trips within the SEA region are to be expected
• Bachelor’s degree in Accounting or Finance preferred
• Qualified Accountant (ACCA, CIMA, ACA, CPA) or Certified Internal Auditor preferred
• Senior role: independent/stand-alone and/or managerial experience in internal audit division required
• Extensive financial experience and/or industry experience needed
• Strong analytical, written/verbal communication, interpersonal, and relationship-building skills
• Experienced in Microsoft Office suite – word, excel, powerpoint.

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Job Application for 18800, Internal Audit Manager".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Assistance Manager to Develop and nurture current and new regional clierelationships/sectors assigned to you.

Deliver and achieve the sales revenue target assigned

Identity and develop new business relationships and opportunities with the Team Lead

Provide regular sales updates and forecasts to Team Lead on current revenue and sales pipeline

Adopt and develop new ideas from company's advertising offerings to propose strategic recommendations for clients

Manage relationships and sales clients/agencies/trading desks, coordinating with multiple resources to close sales and deliver campaigns

Engage with colleagues in regional offices to exchange ideas, share information and execute campaigns

Requirements

Digital media advertising sales experience - regional and programmatic is a plus!

Experience selling into agencies and brand direct across APAC, ideally into SEA region

Experience in presenting, building strategic proposals (and the associated research) to close new business

Track record of success in a quota carrying environment

Working hours Mon-Sat 9am-6pm

Job Responsibilities

• To assist the Project Manager in project planning, coordination works of all architectural trades, finishes and interfacing with M&E and Structural detail.
• Ensure all architectural drawing, material sample submission, and method statement are submitted on time as per program.
• Plan and coordinate site activities and able to coordinate with sub-contractors' supervisors.
• Ensuring work carried out are in compliance with Safe Work Procedures
• Ensure quality of works and detailing is achieved and complied with any safety regulation and maintainability.
• Any other ad-hoc duties and tasks assigned.

Requirements

• Degree in Architectural or equivalent. BOA recognized degree is preferred.
• Minimum 8 years’ experience and preferably with MOHH experience.
• Possess strong flair for construction drawings.
• Knowledge in BIM/VDC will be an added advantage.

Our client is one of the leading player in Retail Comsumer Industry. Due to their current expansion plan, they are looking for a IT Support Manager to join their IT Team, in hopes of developing the current high performing team. They are located in the Changi – easily accessible.

Duties of IT Support Manager:

• Spearhead and oversee comprehensive IT management activities, covering Application Management, Project Management, Solution Delivery, Management and Control, Supplier/Vendor/Contractor Management, and Internal IT Workforce Management.
• Implement information security policies across all IT functions, conduct periodic assessments, identify gaps, and ensure the effective resolution of identified issues.
• Collaborate with internal and external stakeholders, manage vendor relationships, and lead the initiation, evaluation, and prioritization of projects and process improvements, emphasizing quality and maximizing ROI.
• Supervise all projects, ensuring alignment with stakeholder expectations and adherence to project management principles, including robust Risk Management practices.

Requirements:

• At least 5 years working experience, highly preferably from retail industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

First founded in 2001 as a division of DDB Group Singapore, Tribal Worldwide is one of the 35 Tribal Worldwide’s offices spanning 21 countries.

We connect brands with technologies that solve real life problems. And by blending online and offline experience with internal culture and process we create products, services and communications that people love.

With six specialist practices – designed to stand alone as well as snap together – we’re focused on creating value for customers and clients alike. Whether you draw on our expertise in Business Consultancy, Data Science and Customer Experience or Tech Consultancy, Creative and Innovation, we’ll help you redefine customer experience from the inside out.

So if you’re intent on growing lifetime customer value, embrace Total Experience and make a real connection, please send your resumes to [email protected].

Key Responsibilities

· Managing all Digital marketing deliverables that include online assets such as banners, mobile apps, websites, portals, social media deliverables and games etc.

· Independently define and execute digital project scope, budget and workplan.

· Produce detailed and accurate SOWs.

· Liaise with clients to ensure any changing needs are scoped in and new costs and timing are agreed.

· Define requirements for and create specification documents and client communications. Drive the creation of goals and strategy throughout project which covers data accuracy of budgets, meeting recaps, resourcing spreadsheets, time tracking setup and other pieces for their projects.

· Compile and execute effective project communications, assume management reporting responsibilities, set communication standards and share these standards with the team.

· Demonstrate ability to identify, prioritize and manage projected information flow.

Job Requirements

· At least 3-5 years of working experience in a similar role or in an interactive/digital agency.

· Degree or Diploma from a reputed institute, preferably in Computer Science, Information Technology, Multimedia, Digital Media or equivalent.

· Formal project management training/agile or scrum certification would be an advantage.

· Strong foundation in core project management skillsets; Manage project timelines, costs, resources, clients and people to ensure project delivery and profitability.

· Ability to present information, control discussion and bring value in informal and formal client settings. Strong presentation skills and excellent verbal and written communication skills are highly preferred.

· Good understanding of emerging web standards, user-centered design, optimization and search practices. Proven web experience and interface and architecture knowledge.

· Good analytical abilities, attention to details and collaborative teamwork attitude.

Job Role Description

The Quality Assurance Engineer is responsible for leading, implementing, and improving Quality Management Systems (QMS) infrastructure, governance and compliance processes and related frameworks in the organization. He/She carries out audits to assess compliance with regulations, guidelines and operating procedures.

He serves as the organization’s expert on Quality Assurance (QA) matters and provides consultation to stakeholders to interpret quality-related regulations, guidelines, policies, and procedures.

Responsibilities

• Deploy quality assurance policies, processes and procedures.
• Formulate and update organizational quality strategies according to legal and client requirements.
• Integrate quality policies, processes and requirements to structure quality management systems.
• Advise improvements in testing and commissioning procedures and processes.
• Initiate external compliance audits.
• Lead external audits with regulators, classification societies, service providers and customers.
• Formulate internal audit scope and criteria in accordance with internal and external QA and QMS requirements.
• Oversee closure of quality compliance issues.
• Manage people and organizational function.
• Develop strategies for resource planning and utilization.
• Participate in negotiations with relevant key internal and external stakeholders.
• Monitor employees’ understanding of relevant legislative and regulatory procedures.

Skills and Competencies

• Technical Inspection
• Technical Writing
• Problem Solving
• Interpersonal Skills
• Organizational Performance Management
• Quality Systems Management
• Leadership

Requirements

• Candidate must possess at least bachelor’s degree in business management or any related course.
• With strong background in ISO: 9001-2015 QMS.
• At least 4 years of working experience in the related field.

Purpose and Scope

• Provide maintenance works and plant equipment to support the Operation

Key Roles and Responsibilities

• Plan and schedule corrective and preventive maintenance works. Include liaising with operations, prioritize jobs, mobilize work force, spares and allocate resources
• Lead technicians in implementing in preventive and corrective maintenance
• Trouble shoot critical or major plant issues, participate in Root Cause Analysis (RCA) studies, plant improvement initiative, and drive cost management.
• Implement management initiatives to optimize the assets and seek to continuously improve on the methods, procedures and update with the latest developments in the market by adopting a suitable approach like proactive initiatives viz predictive and preventive maintenance activities and default actions like failure finding, redesign and run to failure
• Review budget, monitor spending against budget. control cost
• Upkeep risk registers, take part in safety walkdowns, implement safety initiatives, and ensure that good safety practices are practiced by all parties’ maintenance work
• Develop and establish maintenance procedures, risk assessment and method statements for all maintenance activities to ensure safe execution
• Ensure that maintenance works, and plant equipment comply with Statutory Requirements
• Successful candidate can be appointed as part of the Company Emergency Response Team (CERT) (training will be provided)
• Other ad-hoc duties as assigned

Qualifications & Experience

• Degree in Mechanical engineering
• Minimum 6 years’ experience in a Power Plant environment or oil & gas industry

Key Skills, Competencies & Behaviours

• Organized and detail oriented
• Good Team player and able to deliver results within tight deadlines
• Strong interpersonal, communication and presentation skills
• Proactive in keeping up with new technologies and looking for solutions to optimize plant operations
• Independent with initiatives, resourceful and positive altitude
• Possess good leadership skills
• Good attitudes and willing to learn from experienced people
• Willing to conduct literature researches for problem solving and carry out root cause analysis

Job Purpose
- Under the direction of E.O. in charge of South East Asia and GM of Corporate Audit Div., head office, in Tokyo, the Internal Auditor will be responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects jointly with E.O. in charge of South East Asia and Tokyo head office auditors.

Job Description
Core Duties:
 Draw up an audit plan with company Corporate Audit Div.
 Conduct risk assessment of assigned departments or functional areas in established/required timelines.
 Establish risk-based audit programs.
 Determine scope of reviews in conjunction with the head office auditors
 Review the suitability of internal control designs.
 Conduct audit testing of specified areas and identify reportable issues and dimension of risks.
 Determine compliance with policies and procedures.
 Verbally communicate findings to senior management, and draft comprehensive and complete reports of audit areas.
 Prepare an audit report and report it to GM of Corporate Audit Div. and E.O. in charge of the region
 Hold an audit review meeting and report the record of the meeting to GM and EO above mentioned
 Report quarterly on progress in improving audit findings to GM and EO above mentioned

Job Requirement

- Bachelor’s degree in Accounting or Finance preferred.
- Qualified Accountant (ACCA, CIMA, ACA, CPA) or Certified Internal Auditor preferred.
- Senior role: independent/stand alone and/or managerial experience in internal audit division required.
- Extensive financial experience and/or industry experience needed.
- Strong analytical, written/verbal communication, interpersonal, and relationship building skills.
- Experienced in Microsoft Office suite – word, excel, power point.

Main Competencies and qualities required:
 Ability to use own initiative.
 Analytical thinking and attention to detail.
 Ability to work effectively and proactively on your own and as part of a team.
 Strong ethical standards and high levels of integrity.
 Ability to think objectively and demonstrate sound judgement.
 Strong communication skills, both written and verbal.
 Organizational and facilitation skills.
 Resilience under pressure.
 Flexible thinking, ability to adapt to change quickly, and multi-task


Interested applicants pls send in a copy of your resume with your current, expected salaries and availability in Microsoft Word format to Low See Wei (R1551122) for immediate processing.

Kindly indicate in your email subject title as "Job Application for 18800 Internal Audit Manager (ACCA, CIMA, ACA, CPA, CIA) SW228"

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities

Thank you.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Brand Custodians. Community Builders. Event Innovators.

H&B is an immersive storytelling and edutainment group that brings people closer to each other and to their passions through shared experiences. H&B has curated unique event campaigns and groundbreaking exhibitions that seamlessly blend arts, culture and technology. These include the Fullerton Concours d’Elegance, Southeast Asia’s first of its kind premier celebration of the automobile, and Dale Chihuly: Glass in Bloom, Dale Chihuly’s first major garden exhibition in Asia amid the COVID-19 pandemic. H&B also organised the highly-raved Van Gogh: The Immersive Experience, the first in Southeast Asia. Today, H&B looks to bring its brand of ingenuity and originality to the rest of Asia.

The Role :

• Collaborate with clients to understand their event objectives, requirements, and desired outcomes.
• Create and present project proposals, encompassing pitching, planning, and execution phases.
• Prepare and take ownership of accurate project budgets based on scope of work and resource requirements.
• Develop, oversee and proactively track and manage progress against project milestone calendar.
• Take full ownership of end-to-end project planning, execution, and management, ensuring seamless coordination and flawless delivery of events.
• Collaborate closely with various internal teams, including (but not limited to) marketing, creative, and operations.
• Lead event team members and volunteers, providing ongoing guidance and support throughout all phases of planning and execution.
• Source and negotiate with vendors, suppliers and contractors to secure necessary services and products for events and maintain proactive communication to ensure all contractual obligations are met.
• Oversee event logistics, including venue selection, accommodation arrangements, transportation, catering, and audio-visual requirements.
• Ensure strict adherence to all legal, safety, and regulatory requirements relevant to event management. Stay informed about industry-specific regulations and guidelines, ensuring events are conducted in full compliance with applicable laws.
• Deliver consistent and comprehensive project updates to various stakeholders. Keep all relevant parties informed about milestones, accomplishments, and potential challenges to foster a collaborative work environment.
• Monitor and evaluate event performance and conduct thorough project performance analysis to identify areas for improvement.
• Conduct post-event debriefs and prepare detailed event reports for clients and management, providing insights to enhance future event execution.
• Manage all other project-related matters, as they arise and other ad-hoc matters as assigned.

Preferred Attributes:

• Minimum 4 years of proven experience in event management, preferably in an agency environment.
• Genuine passion for event planning and management, driven by a desire to create exceptional and memorable experiences for clients and attendees.
• Demonstrated ability to manage multiple events simultaneously while meeting deadlines and maintaining high-quality standards.
• Excellent verbal and written communication skills
• Ability to think creatively and innovate, bringing fresh ideas and concepts to enhance event experiences.
• Strong analytical and problem-solving abilities to address challenges and make quick decisions during event planning and execution.
• Meticulous attention to detail in all aspects of event planning and execution, ensuring no detail goes unnoticed.
• Proficiency in constructing and managing project timelines.
• Strong financial acumen to create, manage, and optimize event budgets effectively.

Job Responsibilities:

• Data Management: Collect, validate, and maintain static data, including client information, product details, and reference data, in relevant databases and systems.
• Data Quality Assurance: Conduct regular checks to ensure data accuracy, completeness, and consistency. Identify and resolve any discrepancies or errors promptly.
• Data Governance: Develop and enforce data governance procedures to ensure compliance with regulatory requirements and industry standards.
• Process Improvement
• Data Analysis: Analyze data trends and patterns to identify opportunities for process improvement, cost reduction, and operational efficiency.
• Stakeholder Collaboration: Collaborate with various internal stakeholders to understand data requirements and address any data-related issues or concerns.
• System Enhancements: Work closely with IT teams to implement system enhancements, upgrades, and migrations related to static data management.
• Maintain accurate documentation of data management processes, procedures, and guidelines.
• Provide training and support to end-users on data management tools, systems, and processes.
• Identify and mitigate potential risks associated with data management, including data privacy, security, and regulatory compliance

Job Requirements

• 4 to 5 years of experience as a Static Data Analyst or in a similar role, preferably in the banking industry
• Proven experience in data management, preferably within the financial services industry.
• Strong understanding of data governance principles and best practices.
• Proficiency in using data management tools and systems is advantageous
• Excellent analytical and problem-solving skills.
• Attention to detail and ability to work with large volumes of data.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Knowledge of regulatory requirements, such as GDPR or MiFID II, FATCA/CRS, AML is a plus
• Familiarity with SQL, VBA, or other programming languages is advantageous.

Qualified candidates may submit a copy of detailed resume in MS Word Format to [email protected]

Charissa Ong Zimin (R1104659)

Email address: [email protected]

Recruit Express Pte Ltd

EA License No.: 99C4599

about the company
Our client is a leading bank with a strong presence in Singapore.

about the job

• Provide expert financial advice and comprehensive wealth management solutions to high-net-worth clients.
• Develop personalized wealth plans offer strategic recommendations, and guide clients in achieving their financial goals.
• Collaborate with internal teams to implement strategies effectively and stay updated on market trends.

about the manager/team
The team is highly experienced group of individuals with more than 10 years of experience, and very willing to provide training and guidances.

skills and experience required

• Diploma/Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Sales driven and motivated

To apply online please use the 'apply' function, alternatively you may contact Belle Wint at [email protected]
(EA: 94C3609/ R1659753 )

The Role:

The LeadProduct Manager develops the product portfolio roadmap, pricing and launch strategies and financial projections. Heleads the development of a suite of products, evaluates products to identify gaps, issues with product interface, performance and product functionalities based on market feedback, and prioritises the development of product features against strategic goals and initiatives. He drives market research studies to explore new technology and oversee the development of business proposals for new opportunities.

He works with various teams across the organisation. He uses product development and management tools and is well-versed with various product positioning and pricing methodologies. He is also knowledgeable of new and emerging consumer and industry trends.

The LeadProduct Manager adopts a broad perspective when distilling market trends and synthesising opportunities for growth. He puts forth fresh perspectives and innovative strategies to drive product portfolios. He is an influential leader who communicates well and sustains strong, positive relationships with his team and clients, articulating the value of the organisation's products engagingly and compellingly.

Job Responsibilities:

Formulate and implement product development strategy and plans

• Create feature descriptions for the organisation’s products
• Develop product portfolio roadmap, pricing and launch strategies and financial projections
• Anticipate internal and/or external business challenges and/or regulatory issues
• Present product portfolio performance to senior stakeholders
• Review the product requirement documents containing product specifications and requirements

Drive product development

• Lead the development for a suite of products
• Evaluate products and highlight gaps, issues with product interface, performance and product functionalities based on market feedback
• Integrate feedback and requests in the ideation and development of products
• Design detailed specifications and development costing against market potential and future revenue
• Prioritises the development of product features against strategic goals and initiatives
• Define the requirements for each feature and desired user experience
• Determine the timeline for development, implementation, and release process for the product

Develop and grow business

• Develop marketing tactics and pricing strategies
• Drive market research studies to explore new technology
• Evaluate the feature roadmap for feasibility
• Oversee the development of business proposals for new opportunities
• Lead the team on business proposals for new opportunities
• Evaluate the feasibility of these innovative ideas to grow market share and improve customer experience

Manage people and organization

• Manage the budget expenditure and allocation across teams and projects
• Track the achievement of the team’s achievements and key performance indicators
• Propose new operational plans, including targeted budgets, work allocations and staff forecasts
• Optimise the use of and allocation of resources
• Develop learning roadmaps to support the professional development of the team
• Manage the performance and development process, including providing coaching and development opportunities to maximise the potential of each individual

Job Requirements:

• A Bachelor's degree or above, and more than 5 years of experience in media or financial APP product design are preferred
• Familiar with IoT products and implementation, user research, demand analysis, functional design, and interaction design;
• Excellent data operation thinking, analyzing and iteratively updating product functions;
• Excellent logical thinking ability, analytical ability, and communication and cooperation ability;
• Excellent in product sensitivity and innovative spirit, strong execution ability, and resource integration ability
• Proficient in using prototype tools such as Axure/Sketch and mind mapping tools such as Xmind/MindManager;
• Good organizational coordination and communication skills, a strong sense of responsibility.
• Good working knowledge in the UX / UI field
• Knowledge and working experience in software development

Key Responsibilities

• Design, develop, test and implement automation solutions for the approved processes based on best practices.
• Maintain and monitor the performance of the implemented solutions and perform troubleshooting if required to ensure the solutions continue to operate efficiently and effectively.
• Assist in developing and implementing dashboards, reports and visualizations for tracking and monitoring of Division’s key performance indicators.
• Facilitate/ conduct training and provide guidance to various process owners and end users in the usage of the implemented solutions.
• Execute divisional events and activities that focus on automation of best practices.
• Participate in User Acceptance Testing for any system enhancement or upgrade arising from process improvement initiatives.
• Assist in developing and implementing document control system and managing document revisions to ensure latest version of standard operating procedures (SOPs), process flow diagrams and policies are available.
• Assist in managing POD SharePoint and provide guidance to Team Representatives on development of Teams/Committees sub-sites and document maintenance on POD SharePoint.
• Provide secretariat support for appointed committees/workgroups, support division’s activities and meet the division’s administrative needs.
• Undertake any other duties assigned by the Director or supervising officer to ensure efficient operation of the Division.

Job Requirements

• Good University Degree, preferably in Computer Science/Information Technology, with at least 5 years of work experience in a similar education or corporate environment.
• Knowledge in information system on data collection, data mining and using appropriate tools and techniques for analysis will also be an added advantage.
• Working knowledge and experience in process automation tools such as Robotic Process Automation (RPA) would be highly desirable.
• Possess an open mind and be able to adapt to a fast-changing environment.
• Have strong project management skills and attention to detail, and willing to take on responsibilities in a dynamic environment.
• Able to manage projects, including creating project plans, tracking progress, and reporting on results.
• Ability to effectively communicate with a wide range of individuals in a diverse community and possess the confidence to front different parties.
• Ability to work as a team member among multiple stakeholders and exhibit leadership skills.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.

In-charge, manage and oversee retails outlets under 7-Eleven banner (24/7) for franchisee.

Oversee end-to-end operations.

Ensure Standard Operating Procedures are followed strictly.

Make decisions on customers' issues and service recovey.

Drive, analyse, improve and achieve sales and service performance.

Job Purpose

Be instrumental to growth of the Heineken brand in the APAC region by being a business partner for your assigned OpCo’s – responsible for sign-off and monitoring BPT – Brand plans, embedding strategy and corrective actions for the Heineken brand in the OpCo portfolio.

Manage the projects of turning Global Heineken® Brand Strategy, combined with Global and regional sales strategy into winning OpCo strategy that drives Global Heineken® Platforms, Integrated Commercial Campaigns, Winning through Occasions and MWB 6-9 excellent execution.

Develop relevant and effective (regional/local) Heineken® BTL activations, as integral part of the Global Platforms delivering sustainable market share, penetration, profit and brand equity growth

Key Responsibilities:

Generate Insights

Generating consumer, shopper, customer and channel insights as input for the agency briefs, to be used in the development of Global Heineken® Development in the APAC OpCo’s, Platform strategies and activations

Brand Planning responsibility

For your assigned key markets, shape and support the development of the brand plans with the OpCo (Marketing Director, Sales- & TM directors and Marketing Managers). Conduct monthly and quarterly updates and embed corrective actions in agreement with the OpCo to support the Heineken brand development in these OpCo’s in line with the Global and Regional Heineken ambition.

Performance tracking & updating

Consolidate performance measures related to the key activities/platforms into key learnings and recommendations, present these to the wider brand and TM team and ensure they are incorporated for future plans.

Share the performance of the Heineken brand in the OpCo’s assigned to you with the relevant regional president and Heineken Commercial development director.

Share best practices with OpCo’s and leverage your network to accelerate implementation of opportunities.

Development of the BTL parts of Heineken® global platforms and approval of local top spin plans

Leading the development of globally relevant Heineken® BTL activation strategies based on defined Jobs to be done; in cooperation with lead regions/markets

• Create brief and direct BTL agency to develop BTL part of the platform/integrated campaign in line with Big idea
• Prepare & approve a Platform Playbook for implementation by the markets
• Approve market local top spins and BTL plans
• Oversee campaign implementation process with markets

Key Global Platforms project management

• Support and shape: Conduct relevant trainings & workshops to Trade Marketing and Marketing teams in the OpCo’s, where necessary with support from Global and Regional TM and sales teams, to improve their ability to win (Winning through occasions, trade marketing workshop, etc).
• Delegated from the Global Heineken® MT a responsibility of Global Platform project management: coordinating and aligning among the various disciplines of Global Heineken® Team (Design, Communication, Activation, Innovation, PR) with the aim to deliver fully integrated Heineken® campaigns.
• Coordinate preparation of webinars to present developed Campaigns to the OpCos:Marketing Managers, Brand Managers and Trade Marketing Managers
• Oversee successful roll out of the platform activations in the markets

Global Heineken® Promo; On & Off -Trade strategy

• Develop global Heineken® Promotional Strategy across platforms in cooperation with Sales & TM, in line with latest Revenue Management & BWP next knowledge.
• Update global Heineken® On-Trade and Off-Trade strategy and playbooks as and when needed

Manage internal Marketing tools

• Develop and control internal Marketing & Trade Marketing Tools that ensure implementation of Global marketing campaigns
• Work with and enhance Heineken® Brand Portal as the main hub for all Heineken® Global commercial materials
• Work with & enhance Asset Factory as the global platform for approval, adaptation & production of Heineken® visuals, POSM and packaging

Key brand contact

Be a business partner for your assigned APAC OpCo’s – responsible for sign-off and monitoring of brand plans in the Brand Planning tool – Connect with relevant stakeholders, also during AP and SP, embedding strategy and corrective actions for the Heineken brand in the OpCo portfolio.

Build a strong relationship with your key OpCos and the relevant internal stakeholders in APAC and Global.

Budget responsibilities

• Manage part of budget (owned and shared) allocated to your key responsibilities / assigned platforms
• Influence delivery of maximum Heineken® revenue according to the relevant Company objectives through the respective platforms

Position Profile

Qualification: University Master Degree level

Experience / Skills Required:

• 8-10 years managerial experience
• Experience in Marketing / Brand Management ; Sales/Trade Marketing
• Experience in other FMCG companies is a plus

Language/s: Fluency in English

Functional Competencies: Consumer & Shopper Insights, Customer understanding, Channel Strategy, P&L and Revenue management, Channel Activation, Brand development, POS execution standards, Merchandising standards, Winning through Occasions,

Our client is a listed company in Biotechnology industry. Due to their current expansion plan, they are looking for a Business Development Manager to join their Sales Team, in hopes of developing the current high performing team. They are located in the East area – easily accessible.

Duties of Business Development Manager:

• Identifying and cultivating business prospects.
• Nurturing relationships with current collaborators and partners.
• Engaging with various stakeholders at different organizational levels.
• Conducting market and competitor research.
• Participating in negotiations and transaction.
• Any other adhoc duties as assigned by supervisor

Requirements:

• Degree in Pharmacy / Lifescience/ Business or related field. Master's Degree is highly preferred
• At least 5 years experience in related field
• Comfortable with travelling in both local and overseas.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Responsibilites:

• Improve and accelerate the business's success with a steady dose of intelligence, financial savvy, and discipline.
• Create and implement the company's business strategies to meet its financial, occupancy, and business growth goals.
• Ensure that every department in the company has a plan, and that the plan is reviewed monthly.
• Expanding our network of brokers, landlords, and investment partners through management contracts, franchise agreements, and shared profit models that enable quick expansion with little initial outlay of funds.
• Enhance relationships with existing customers and building new ones with customers we should be doing business with.
• Guide, direct and evaluate the work of the leadership team, getting the basics right everywhere, every time. Building a world-class team with multiple potential successors.
• The Country Manager will take accountability for the organisational efficiency of the business towards a better, faster, cheaper structure achieving quality and efficiency in all areas of the business.
• Fully understand the external competitive landscape coming up with strategies for expansion, growth and driving customer acquisition.
• Act as the public speaker and public relations representative of the company in ways that strengthen its profile within both markets.

Requirements:

• Bachelor's degree in a relevant field; a master's degree and technology background are preferred.
• >10 years’ experience in leading a sale focused organization.
• 10 years’ experience in management of a service based, multi-location, international business within APAC.
• Must have at least 3 years’ experience within Franchise development.
• Proficient in English and Mandarin; both spoken & business writing (to liaise with Chinese counterparts)
• Is an exceptional leader who can clearly articulate, motivate and develop all people under his or her leadership.
• Must have an existing track record of sustained success within current role.
• Excellent communication, interpersonal and presentation skills

Job Description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership, communication skills and influence. Candidate must be able to read and understand basic Chinese (Chinese restaurant environment)
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.

• Location: Raffles Place

• Working hours: 09:00 to 17:30 (Monday to Friday)

• Salary: up to $8,000 (depending on experience)

Legal Executive/Senior Legal Executive (Contracts Management, LNG, Oil and Gas)

Our client is a Japanese oil and gas trading company that is expanding its operations in Singapore rapidly and is seeking a Legal Executive to join their company to support the General Manager in charge of Risk Manager, Legal and Compliance.

Job Description:

• Handling, reviewing, drafting, and assisting the execution of contracts for:
  - Sales and Purchase of natural resources such as LNG;
  - Derivative transaction based on ISDA;
  - Time Charter Party for LNG Ship; and
  - any related matters thereof.
• Preparing any necessary documentation for implementing each transaction above
  (e.g. KYC documents, invoices, internal decision-making documents, and any related works thereof).
• Supporting and implementing legal and compliance efforts for the company and promoting an ethical and legally compliant business culture. Partnering with the business, management, and employees to achieve desired compliance results.
  (e.g., research current compliance issues in the relevant market by compiling such information, hold and lead internal compliance discussion, support drafting compliance plan and/or procedure and any related works.)
• Assisting research of a broad range of laws and regulations in Singapore affecting the operations of the company including those arising from corporate structures and business models
• Assisting the legal works of the senior members including developing legal strategies and solutions, often in situations of high risk with limited time for assessing alternatives by necessary research, idea or relevant documentation
• Supporting, collaborating, supervising and coordinating legal work sent to external law firms
• Assisting in internal investigations and making related recommendations to the relevant committees for consequences of potential non-compliance based on facts identified through the investigation process
• Understand the risks around energy trading transactions including market risk, credit risk, operational risk etc
• Understand our Mid-Term Plan to expand the energy trading with the risk management framework authorised by the Parent Company
• Assist in and liaise with the corporate secretary on corporate secretarial matters
• Any other ad-hoc assignments

Job Requirements:

• Bachelor's degree in law, legal studies or equivalent
• Experience in handling contracts and documentation for trading, sales and purchase of commodities and transactions of international commodities (eg. oil, gas, LNG, etc) for at least 2-3 years in the LNG or oil and gas markets is highly preferred
• Good knowledge of Singapore law is A MUST
• Experience handling contract reviews, drafting, and negotiation, especially for contracts described in Scope 1, is preferred
• Working experience in a Japanese company is highly advantageous
• Excellent written and spoken English. Proficiency in Japanese and/or any Asian language to liaise with Japanese-speaking counterparts and stakeholders is advantageous but not essential
• Strong drafting, negotiation and legal analytical skills
• Sophisticated communication and working in a cross-functional team to achieve common goals
• Capable to identify and escalate issues timely and appropriately, and to prioritize and respond to business needs and goals; Sense of urgency, time priority, and accountability
• Understanding the electricity market in Japan and LNG inventory operation by Japanese utility companies is advantageous
• Be respectful to colleagues, internal and external stakeholders and be inclusive in a multicultural work environment
• Honesty and a high level of integrity
• Ability to develop process-driven solutions to recurring issues is advantageous

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Job Application for 18544, Legal Executive".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

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Please find our Privacy Policy Agreement in the below link.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Our client is actively searching for a Senior Manager, Lab Safety to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

Reporting to the Team Lead of Lab Safety, the incumbent will support the Division in maintaining an operationally safe and healthy environment for all lab users.

The Team currently manages 108 teaching laboratories. The incumbent will support the development of the Lab Safety culture within the unit and amongst lab users, there is need to establish an effective Lab Safety & Health Management system.

The additional manpower aims to support the Division in developing and implementing standards beyond regulatory compliances.

Job Responsibilities

• Establish and ensure laboratory safety management framework and safety measures in laboratories are aligned with institutional policies and broad framework.
• Be the custodian for POD laboratory safety and health management documentation and process.
• Respond and coordinate emergency response activations from laboratories with other departments or divisions.
• Provide expert advice in high-risk areas such as Control of Hazardous Energy, Management of Hazardous Substances, Management of Change, Radiation Safety.
• Provide advice to ensure risk assessments are completed and approved according to internal process.
• Monitor corrective and preventive action implementations in the Division.
• Proactive in instilling good safety culture, mindsets and practices in the workplace.
• To plan and drive programmes and initiatives to deliver POD’s safety & health strategies and goals.
• Ability to analyse and identify risk reduction projects that help mitigate risk and deliver excellence in Safety & Health.
• Present updates on emergent or changes to relevant legislations related to IHL / laboratory safety, health and environment matters.
• Perform trend analysis and reports on safety performances.
• Assist in annual safety plans in terms of budgeting, improvement projects and resources management.

The ideal candidate will need to have the following qualities and experience:

• MOM registered WSHO with at least 8 years of relevant experience in Workplace Safety and Health, supported with qualifications of Engineering, Science, Technology or Human Factors.
• Possess strong knowledge of laboratory safety as reflected by qualifications and continuous training.
• Have a strong focus on safety design implementation for diverse laboratory-related projects, including laboratory set-up and operations.
• Have a strong working knowledge of regulations and Acts pertaining to safety, health, and environmental protection management, particularly pertaining to laboratories.
• Able to implement and assess occupational health and safety compliance programmes, particularly pertaining to laboratories.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform you that only shortlisted candidates will be contacted.

Opening and closing the restaurant. - Appointing, inducting, and mentoring new staff members. - Scheduling shifts and assigning tables to waitstaff. - Resolving customers' questions and grievances in a professional manner. - Conducting payroll activities in an accurate, timely manner. - Ensuring that the restaurant adheres to pertinent health and safety regulations. - Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted. - Sourcing better deals on all resources and equipment that warrant replacing or replenishing. Recording all income and expenses and ensuring that cash registers are balanced. - Previous supervisory experience, preferably within a restaurant industry. - Prior experience using payroll software. - Intermediate accounting and arithmetic skills. - Strong leadership skills with an affinity for capacity development. - Excellent conflict resolution abilities. - Innovative, trustworthy, and impartial. - Ability to work mornings, evenings, weekends, and holidays. - Menu creation and R&D of innovative dishes - Head Chef experience - Cooking of dishes

Core Responsibilities:

• B2B sales

• Generate new opportunities to closing

• Develop new key accounts

• Serving and increasing sales from existing key accounts

• Present and submit weekly sales report

• Primary market to focus: Education & Government sectors

• Work closely with renowned partners like Samsung, Crestron, Bose, Martin Audio, QSC, Poly, Logitech, Microsoft, and in-house AV Designer Team to propose solutions to meet customer’s needs.

• Negotiate pricing with partners to ensure bids are competitive.

Job Specifications:

Education Qualification:

• Diploma in IT/Engineering/Audio Visual is preferred OR

• Diploma in any discipline

Experience:

• Must have minimum 2 years of sales experience in a B2B environment with good sales track record

• Must have experience in a project-based, development of customised solutions sales environment

• Must have contact in Education sector for university/ government sector

• Must have experience in participating in tender

• Must have experience to look for opportunity in various tender portal, Gebiz and BCA.

• Must have the keen interest in sales management and have the leadership trait.

• Experience in Audio & Visual, videoconferencing, telephony solutions is a plus

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref24#trustrecruit.com.sg or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Teah Yan Lin (Rolland)

EA Personnel Reg No: R23115528