Trade Operations Officer

E-CHANNEL SERVICE CENTER OFFICER (call centre -12 mths CONTRACT + 1 mth bonus/ Renewable/Convertible)

My client is a top tier Private Bank.

ROLE PROFILE:

The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

KEY FEATURES OF THE POSITION

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

Job Scope:

• Perform independent verification of client’s instructions

• Perform Independent Call Back to clients for High-Risk Transactions as a form of anti-fraud deterrence

• Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two

processing locations (SG and HK)

• Process Closure of Accounts and all their related requests

• Support quarterly Periodical Fee processing

• Perform Signature Verification for non-account life cycle related documentation

• Process new, renewal or termination of Bankers Guarantee for credit card clients

• Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter

parties

• Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers (EAM) respectively

• Maintain the knowledge database of the E-Channel Service Centre.

• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

• Ensure activities performed are in compliance with relevant regulations and internal policies.

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.

• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.

• Support any ad-hoc tasks / requests as assigned from time to time.

• Provide support as a team also for Hong Kong Public Holidays.

SKILLS REQUIREMENTS OF THE POSITION

•Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal-oriented communication style

•Meticulous and efficient working style

•Ability to work under pressure

•Able to work with minimal supervision and a team player

•Proactive, hands-on, and solutions-oriented

•Good analytical and problem-solving ability

•IT savviness

•Degree with at least 3 years of related banking working experience

•Previous experience in call Centre and/or call back experience is preferred

•Good understanding of Banking and financial products

Salary: $3700- $4000

Work location: One Changi City

Customer Service Officer

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Main office at Tanjong Pagar. Working location will be at tourist desk (sentosa village, rasa sentosa & The Robertson house hotel) on rotation basis.

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500 + commission
• Main office at Tanjong Pagar. Working location will be at tourist desk (sentosa village, rasa sentosa & The Robertson house hotel) on rotation basis.

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement

2. Sales and Promotion

3. Inquiry Handling

4. Complaint Resolution

5. Documentation

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Salary: $4500 to $5000
• Working hours: Monday to Saturday, 44hrs a week
• Location: Dormitories / Seletar [Punggol MRT]

Key Responsibilities:

Site Inspections:

Conduct safety inspections to identify hazards and ensure compliance with WSH regulations. Perform periodic safety audits and document findings.

Risk Management:

Conduct thorough risk assessments to identify potential hazards, develop control measures, and monitor risk assessments regularly to ensure ongoing safety.

Training and Education:

Organize and deliver safety training programs, including toolbox meeting and emergency response drills, ensuring all personnel understand safety protocols and the proper use of personal protective equipment (PPE).

Incident Management:

Investigate accidents and near-misses to determine causes,

recommend preventive measures, and prepare detailed incident reports for management and relevant authorities.

Safety Protocols:

As the main contractor's Safety Officer, you will implement and enforce safety protocols, ensuring they are updated to reflect any changes in regulations or company policies. You will also liaise with regulatory bodies, such as the Ministry of Manpower (MOM),

to guarantee compliance with all statutory requirements, reinforcing a commitment to safety at the Main Contractor level.

Emergency Preparedness:

Develop and maintain emergency response plans, conducting regular drills to ensure site readiness.

Documentation and Reporting:

Maintain accurate records of safety inspections, safety training

sessions, incident reports, and risk assessments. Prepare monthly safety performance reports.

Communication:

Act as a point of contact for safety-related concerns, facilitating clear communication between management and workers to promote a culture of safety.

Requirement:

• Diploma or degree in Occupational Safety and Health, Environmental Science, or a related field.

• Valid Workplace Safety and Health Officer (WSHO) certification recognized by MOM, with additional certifications in risk management, fire safety, first aid, being advantageous.

• Minimum 3-5 years of experience as a Safety Officer in the construction industry, with a strong understanding of WSH regulations in Singapore.

• Excellent knowledge of construction site safety practices and legal requirements.

• Ability to work outdoors in varying weather conditions.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

A*STAR Infectious Diseases Labs (A*STAR ID Labs) is seeking for a Research Officer to join us in our mission to be a leading centre of infectious diseases research. A*STAR ID Labs aims to develop a cohesive A*STAR response to drive and deliver translational infectious diseases research to better health and economic outcomes.

The laboratory headed by Dr. Marco Vignuzzi is leading cutting-edge virology and antiviral and vaccine therapies. We are seeking a motivated and fast learner to participate in projects involving the development of RNA therapeutics.

Job Description:

• Produce and assay RNA using techniques such as in vitro transcription, qPCR, and next generation sequencing
• Perform molecular biology assays such as molecular cloning and Western blots
• Perform irological assays in cell culture for a wide variety of RNA pathogens, including chikungunya virus, Zika virus, dengue viruses, enteroviruses
• Perform meticulous recordkeeping and draft reports and presentations to collaborators
• Oversee daily laboratory activities and help manage the lab’s routine admin duties
• Help new students and postdocs settle into the lab, transfer techniques to them, and participate in their research
• Ensure safe technical practices and procedures

Job Requirements

• Bachelor Degree in Biomedical Sciences, Biochemistry, Life Sciences, Biological Sciences, Infectious Diseases, Microbiology, Immunology, or related field
• At least 3 years wet lab experience and relevant experience in molecular biology and in cell culture
• Experience with RNA techniques (RNA extraction, qPCR, next generation sequencing, northern blotting) is preferred
• General lab skills in molecular biology (cloning, PCR)
• Highly motivated and able to work independently and multitask
• Team player with good interpersonal skills
• Good spoken and written communication skills
• A strong desire to constantly learn and acquire new skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

• Working Location: Mapletree Business City
• 5 Days Mon to Fri 9am to 6pm
• Salary: $2500

Responsibilities:

• Do follow ups calls to clients
• Assist them to submit their applications through bank system
• Follow up pending documents with clients and processing team
• Submit end day report to the management
• Objection handlings
• Work closely with relevant departments to resolve clients’ issues and concerns
• Products and systems training will be provided
• Training provided

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

A*STAR Infectious Diseases Labs (A*STAR ID Labs) is seeking for a Research Officer to join us in our mission to be a leading centre of infectious diseases research. A*STAR ID Labs aims to develop a cohesive A*STAR response to drive and deliver translational infectious diseases research to better health and economic outcomes.

The laboratory headed by Dr. Marco Vignuzzi is leading cutting-edge virology and antiviral and vaccine therapies. We are seeking a motivated and fast learner to participate in projects involving the development of RNA therapeutics.

Job Description:

• Produce and assay RNA using techniques such as in vitro transcription, qPCR, and next generation sequencing
• Perform molecular biology assays such as molecular cloning and Western blots
• Perform irological assays in cell culture for a wide variety of RNA pathogens, including chikungunya virus, Zika virus, dengue viruses, enteroviruses
• Perform meticulous recordkeeping and draft reports and presentations to collaborators
• Oversee daily laboratory activities and help manage the lab’s routine admin duties
• Help new students and postdocs settle into the lab, transfer techniques to them, and participate in their research
• Ensure safe technical practices and procedures

Job Requirements

• Bachelor Degree in Biomedical Sciences, Biochemistry, Life Sciences, Biological Sciences, Infectious Diseases, Microbiology, Immunology, or related field
• At least 6 months wet lab experience and relevant experience in molecular biology and in cell culture
• Experience with RNA techniques (RNA extraction, qPCR, next generation sequencing, northern blotting) is preferred
• General lab skills in molecular biology (cloning, PCR)
• Highly motivated and able to work independently and multitask
• Team player with good interpersonal skills
• Good spoken and written communication skills
• A strong desire to constantly learn and acquire new skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Summary:

• Basic $5000 - $6500
• Medical / Dental Coverage
• Monday - Friday 9am -6pm
• Alexandra

Requirments:

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 3-5 years of experience in HR, preferably in the maritime or shipping industry
• Strong knowledge of Singapore employment laws and regulations
• Experience in managing remote teams and implementing remote work policies
• Excellent communication and interpersonal skills
• Proficiency in HR software and Microsoft Office (Suite)
• Ability to handle confidential information with discretion

Job Description:

• Review and redesign organizational hierarchy, considering interdepartmental relationships and internal workflows
• Analyse and update job descriptions for office staff to ensure alignment between procedures and actual practices
• Propose, develop, and implement comprehensive office policies, including (but not limited to: Work from Home Policy, Loan Policies, Leave Policies, Travel Allowance, Phone Benefits / Usage Policies
• Develop metrics to evaluate staff performance
• Create and implement a performance-to-rewards system to identify and recognise high-performing staff
• Address employee grievances promptly and professionally
• Facilitate conflict resolution to maintain a harmonious workplace
• Assess training needs across departments
• Coordinate and implement development programs to enhance employee skills and performance
• Prepare and present reports on HR metrics to senior management, including: Turnover rates, Employee satisfaction levels, Compliance issues

WhatsApp me @ 8780 0117 with your resume for a prompt response to your enquiry!

Joreen Hung | Reg No.: R24119971

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Job Details:

• Working days: Mon - Fri (office hours)
• Work location: Clarke Quay / Novena (work in office)
• Salary: UP to $3,300 per month
• Contract duration: till Dec 2025 (Renewable depending on performance and project)
• Able to start work immediately or within 1 month notice period

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6946

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Duration: 4 months

Working days: 5 days per week based on roster (Confirmed off day : Every Tuesday)

Working hours: 12.30pm – 6.30pm or 3pm - 9pm

Location: Clementi Library

Responsibilities

Customer Service

• Providing enquiry service to customers
• Assisting customers in using library services e.g. Library e-kiosk, self- check, multimedia services, library catalogue, online resources & etc.
• Assisting customers in locating library materials
• Providing circulation service to customers
• Handling customer’s feedback and forward to NLB staff as and when necessary

Roving duties and promotional support

• Performing roving duties in enforcing library etiquette
• Assisting in ensuring good housekeeping in the library reading areas
• Assisting in crowd controlling for programmes

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10791

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Position: Billing officer

Work days: 5days

Location: Jurong East

Working Days & Hours: Monday to Friday 8.30am to 5.30pm

Salary : $2,200 - 2,500

Job Responsibilites

• Billing and invoicing
• Perform day to day billing operations
• Generate invoices for posting to customers
• Oversees and manage billing schedules and prompt issurance to meet both customer expectations and company requirements
• Verify invoice details, by cross referencing with customer's signed contracts/ quotations to ensure accuracy, and proactively address anu discrepancies or errors to compliance with agreed terms.
• Interact with internal and external customers on rates and charges disputes
• Maintain and update accurate records of billing transactions within the system
• Provide accounting support
• Monitor customer accounts for non-payments , delayed payments, or irregularities and take appropriate actions
• Other duties as assigned

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Our client is specialized in the production and distribution of disposable medical devices.

• Handle the automation projects including equipment upgrade, and assembly process productivity initiatives.
• Lead the automation initiatives to ensure the machine design, cycle time, project lead time and cost meet the requirements.
• Work closely with cross functional teams to achieve equipment effectiveness and improve process capability through process enhancement and validation.
• Contribute to continuous improvement projects to minimize operational disruption and achieve productivity savings.

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 5 years of experience in automation and assembly processes from Medical Device/Pharmaceutical industry.
• Strong knowledge on automation machine design and PLC programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740