Job description

Company Description

Dynasafe Technologies Pte Ltd is a provider of secure IT infrastructure solutions and services in Singapore. We help clients drive their corporate objectives and safeguard their information assets by building secure and robust IT infrastructures.

As part of our growth initiative, we are expanding both our sales and technical team in Singapore.

Role Description

This is a full-time Account Manager role at Dynasafe Technologies Pte Ltd in Singapore. The Account Manager will be responsible for developing client accounts, understanding their IT infrastructure & security needs, providing solutions, and ensuring client satisfaction through regular communication and support.

Qualifications

• Experience in acquiring new accounts
• Experience in account management, client relationship management, and sales
• Knowledge of IT infrastructure solutions and services
• Excellent communication and interpersonal skills
• Excellent presentation Skills
• Analytical and problem-solving abilities
• Ability to work collaboratively in a team environment
• Organizational and time management skills
• Proficiency in Microsoft Office suite
• IT certifications or relevant education background is a plus

Key Duties and Responsibilities

• Lead a team in developing new products
• Assist in developing new products
• Conduct client and competitor analysis, market research and benchmarking
• Plan a strategic R&D programme for short, mid and long terms by understanding and analysing the existing and future financial, market trends
• Prepare proposal and participate in product, service and system development
• Sourcing and Analyse related products

Requirements:

• Bachelor’s degree or higher, preferably in computer science, information technology, marketing or related fields.
• Possess work experience in APP or related industries is preferred
• Past work experience in overseas brand catering design is an advantage
• Strong IT literacy, proficient in using Microsoft Office (Word, Excel and Power Point)
• Strong presentation and problem-solving skills
• Attention to detail and a commitment to producing high quality work under pressure
• Excellent English and Chinese communication skills. Able to communicate effectively with global teams

a) Prepare quotes and landscape maintenance reports

b) Cooperation with internal departments and other project managers at sites

c) Coordinate work orders with ground crew

d) Prepare maintenance schedule

e) Simple project coordination and administration

f) Prepare tree inspection report

g) Monitor and recording of site staff attendance

h) Other duties as may arise from time to time and as may be assigned to the employee.

一、岗位职责

1、Responsible for U.S. primary market (artificial intelligence) project investments and due diligence

负责美国一级市场（人工智能）项目投资、尽职调查；

2、Responsible for communicating with the banks for fund related matters

负责与银行对接，落实基金搭建事宜；

3、Responsible for communicating with the partners to carry out matters related to investment projects

负责与合作方对接，进行投资项目相关事项办理；

4、Responsible for post-investment relationship maintenance.

负责投资后关系维护。

二、任职要求

1、Science and engineering background, able to understand AI, automation and other related areas of expertise;

理工科背景，能够了解AI、自动化等相关领域的专业知识；

2、Past experience working or studying in the United States are preferred;

具有美国学习经历或在美企工作者优先考虑；

3、High energy level with a strong passion for investment.

要求阳光、充满活力、热爱投资工作！

Description & Requirements

• Develop and implement financial planning processes, including budgeting, forecasting, and variance analysis.
• Provide financial insights and recommendations to senior management to support strategic decision-making and business planning.
• Conduct financial modeling and scenario analysis to assess the impact of different business strategies and initiatives.
• Prepare and analyze financial statements, reports, and dashboards to communicate financial performance, trends, and forecasts.
• Ensure compliance with accounting standards, regulatory requirements, and internal controls.
• Coordinate external audits and reviews, including liaising with auditors and addressing audit findings and recommendations.
• Manage cash flow forecasting, liquidity management, and working capital optimization to meet operational needs and financial obligations.
• Monitor banking activities, reconcile bank accounts, and oversee treasury functions, including investments and debt financing.
• Lead the annual budgeting process, working closely with departmental heads to develop realistic budgets and financial targets.
• Monitor budget performance, identify variances, and implement cost control measures to optimize resource allocation and improve profitability.
• Analyze cost drivers and trends to identify opportunities for efficiency gains and cost savings.
• Identify financial risks and vulnerabilities, assess their potential impact, and develop risk mitigation strategies.

Duties and Responsibilities

Quality management and control

• Overall in charge of the entire packaging workshop, inclusive of data coding and laser printing and cellophane wrapping of final products.

• Manage the entire packing process, planning production schedule and communicate with cross-functional teams and departments to meet the delivery deadline

• Responsible for sampling and sample retention, inspection of incoming materials, approval of bulk, semi-finished products, finished products and packaging materials

• Maintain written and signed records of all audits and inspections as required and ensure the records are up-to-date and evaluated

• Review SOPs, protocols/batch records, reports, quality records (e.g. deviations, change controls, or CAPA) and ensure all the relevant testing are conducted and records are timely reviewed

• Implement and maintain quality procedures in compliance with regulations and internal policies, develop the quality procedures and reporting to management as required

• Participate in internal facilities inspection to evaluate and improvement of site quality system

• Responsible for maintenance of the factory premises, production equipment, and to ensure appropriate validations are timely performed and documented

• Ensure proper initial and regular training of operation personnel is being conducted and assist consultant for relevant training and awareness of basic regulatory.

• Investigate non-conformance and perform root cause analysis to deliver effective solutions via the corrective action and preventive action reporting process

• Responsible for compliance of workplace safety and assist to consultant relating to HSA and medical-licensing-related matters and to setup the operation system

Warehouse management and inventory control

• Oversee the warehousing and logistic operation, storage segregation, inventory accuracy and stock replenishment, planning quarterly & annually cycle count

• Ensure the implementation of standard procedures in warehouse and documentation

Ensure the warehouse facilities and equipment are well maintained

Knowledge/Skill Requirements:

• Excellent analytical skills with the ability to analyze data and identify trends.

• Strong communication skills, effective with team members and stakeholders at all levels.

• Attention to detail and ability to identify and resolve issues quickly and effectively.

• Strong problem-solving skills with the ability to think creatively and develop innovative solutions.

• Excellent organizational skills, capable of managing multiple tasks and priorities simultaneously.

• Extensive knowledge of quality control processes, procedures, and policies.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• 8 - 10 years of experience in Quality Control within the steel industry or a manufacturing environment.

• Graduate degree or higher in pharmaceutical, chemical manufacturing or relevant field.

Expected High Performance Behaviors:

• Exhibit a positive attitude regarding work and responsibilities.

• Ability to work collaboratively within a team.

• Maintain effectiveness during significant changes in work tasks or environment, adjusting effectively to new work structures, processes, requirements, or cultures.

• Consistently seeking to enhance efficiency and improve quality standards.

• Develop and implement recruitment strategies to attract and retain top talent.
• Manage the full recruitment lifecycle, including job postings, screening candidates, conducting interviews, and making hiring decisions.
• Collaborate with department managers to identify staffing needs and develop job descriptions.
• Identify training needs and develop training programs to enhance employee skills and performance.
• Coordinate training sessions, workshops, and other learning initiatives.
• Monitor and evaluate the effectiveness of training programs and make adjustments as necessary.
• Develop and implement performance management systems to set goals, provide feedback, and evaluate employee performance.
• Conduct performance reviews and provide guidance to managers on performance improvement plans.
• Recognize and reward high-performing employees to foster a culture of excellence.

Position: Project Manager
Location: Singapore
Duration: 12 Months

The functional role of a Project Manager (“PM”) is to help support the planning and execution of the MAS Tax Schemes portal product delivery. The main responsibilities include:

• Project coordination
• Stakeholder communication
• Change management and training
• Monitoring and tracking progress
• Documentation and reporting

Key Responsibilities:

• Assisting in planning and scheduling project timelines, tasks and deliverables
• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow
• Maintaining and organizing project documentation, including plans and business requirements
• Preparing status reports and presentations for management
• Developing training resources with the vendor’s support
• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications
• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features
• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls
• Helping users resolve issues with the product by following the FAQs guide
• Escalating unresolved issues to senior staff or business teams when necessary
• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates
• Maintaining accurate records of all communications and resolutions for future reference
• Working with other team members, supervisors or departments to ensure efficient service operations

Requirements:

• Experience with change management for implementation of new systems and/or customer engagement
• Project management skills will be an added advantage
• Ability to work in a fast-paced environment
• Strong time management and multitasking abilities
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Responsibilities

• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
• Meet with potential clients and grow long-lasting relationships that address their needs
• Understand our ideal customers and how they relate to our products.
• Recruit sales representatives, set objectives, train and coach them, and monitor their performance
• Identify knowledge gaps within the team and develop plans for filling them
• Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
• Manage the month-end and year-end close processes
• Promoting the organization and products.
• Setting discount rates and determining price schedules

Required skills and qualifications

• Experience in customer relationship management.
• Proven record of success with the entire sales process, from planning to closing
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability
• Dedication to providing great customer service.
• Ability to travel at least 20% of the time
• Standby for 24 hours
• Ability to lead a sales team.
• Ability to handle customers’ requests and complaints with grace
• Ability to work under pressure and meet deadlines

· implementing human resources programs & policies, including Talent acquisition, compensation & benefits, employee relations, training, and health & safety programs; possessing valuable insights, keen analysis & team approach to implement best practices & processes.

· Expert in developing & nurturing partnerships through human resources to bridge the divide between management and employees; ensuring regulatory compliance with legal requirements pertinent to the day-to-day management of employees;

· Skilled in developing & maintaining effective relationships with the Senior Management and department heads; supporting the delivery for end to end HR services across the business; using experience, skills & knowledge of the HR industry to make an impact in key areas such as change management, organizational design & talent analytics

· Proactive in performing the strategic role with respect to employee training & development; preparing the workforce for future positions within the company; succession planning, promotion from within policies & performance evaluation factor; imparting training, motivating employees & improving employee retention.

· Must have excellent communication & people management skills. Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal & corporate goals

Job Purpose

The Manager ensures that all mechanical and electrical projects are completed successfully, meeting client requirements, safety standards and within the allocated budget and timeline. The Manager is instrumental in coordinating all aspects of the project from planning to execution, to deliver a reliable and functional mechanical, electrical or a combination of both systems.

Responsibilities

1) Project Planning – The Manager is involved in the planning phase of the projects, collaborating with other stakeholders to determine project scope, objectives, timelines and budget constraints. He/she work to understand the specific requirements of the project and create a comprehensive project plan.

2) Design and Engineering – The Manager is responsible for collaborating with the design team or design vendor(s) to ensure that the designs are well-engineered and meet the necessary technical specifications. He/she needs to understand electrical drawings, circuit diagrams, piping & instrumentation diagrams and other technical documentation.

3) Procurement – The Manager may e required to be involved in the procurement of necessary equipment, materials and components that are required for the project. He/she will have to ensure that the materials meet quality standards and are delivered on time to the work site.

4) Safety and Compliance – Safety is of utmost importance for Donjon Pte Ltd. The Manager ensures that all work is carried out following safety regulations and industry best practices. They also ensure that the work complies with relevant codes and standards.

5) Resource Management – The Manager is responsible for coordinating resources, including general labour, equipment and subcontractors to ensure smooth project execution. He/she will be required to handle scheduling and resource allocation to meet project deadlines.

6) Quality Control – Throughout the project, the Manager monitors the quality of work being done, conducts inspections and ensures that the work meet the required quality standards.

7) Problem Solving – In the course of the project(s), unexpected challenges and issues may arise. The Manager plays a crucial role in identifying and resolving these problems to keep the project on track.

8) Communication – The Manager serves as a point of contact between various stakeholders, including clients, project managers/director, contractors and the engineering team. They provide regular updates on project progress, address concerns and facilitate effective communication.

9) Documentation – Keeping detailed records and documentation of the project’s progress is essential. The Manager maintains accurate documentation including reports, drawings, change orders and other relevant paperwork. He/she will also have to ensure that project charges are correctly represented for accounting’s closing process.

Person Specification/Job Requirements

• Diploma/ Degree in Mechanical or Electrical Engineering or equivalent
• At least 3 years of experience in M&E projects or equivalent
• Knowledge of applicable engineering theory, methods and practices.
• Knowledge of relevant quality standards, installation codes and best practices would be an added advantage
• Capable of using computer assisted engineering and design software and equipment to prepare engineering and design documents would be an added advantage
• Ability to communicate effectively.
• Ability to oversee the work of technical and skilled-trade subordinates or contractors
• Ability to handle multiple priorities, stress, detailed work, reasoning, deadlines. Must be flexible, analytical, and possesses excellent communication and interpersonal skills. Will be interacting with multiple stakeholders and working independently.
• The person is expected to be flexible including working outside of normal work hours and weekend working on occasions when required.
• Able to commute reliably to office or project site(s). Possession of a class 3 license would be an added advantage.

Desired Skills

• Project Management
• People Management
• Strong communication skills
• Interpersonal Skills
• Proficient in English (oral & writing)

Desired Behaviors

• Drive for results
• Task completion
• Resilience and follow-through
• Accountability
• Customer Focus
• Working together with others

Only shortlisted candidates will be notified.

• A Market Development Director should have a strong strategic mindset with the ability to develop and execute plans to penetrate new markets or expand existing ones.
• Proficiency in conducting market research, analyzing trends, and identifying opportunities and challenges within target markets is essential.
• Demonstrated experience in business development, including identifying potential clients or partners, nurturing relationships, and closing deals to drive revenue growth.
• Strong leadership skills to guide and motivate teams, set objectives, and oversee the execution of market development strategies.
• Ability to think creatively and innovatively to develop unique market strategies and solutions that differentiate the company from competitors.

1. In charge of the company entire Accounting department. Overview of quarterly budget, monthly closing, monthly GST submission, monthly cash flow budget.

2. Ensure on time payment to all our suppliers, ensure on time collection of receivable from our clients.

3. Able to traveling oversea to discuss with our clients and collection of any outstanding amount.

4. Training of team member in accounting departments. Review performance of accounts managers.

3. Report to CEO on monthly basis of all kinds of report.

4. Help in yearly accounts closing and in charge for the entire audit process

5. in charge of company finance, including of Commutation with bank to facility of Loans.

Key Responsibilities:

· Lead BIM-focused projects, ensuring adherence to industry standards and project requirements.

· Write and uphold BIM Execution Plans, maintaining project consistency and quality.

· Integrate BIM into Integrated Digital Delivery (IDD), Virtual Design Construction (VDC), and Integrated Project Delivery (IPD).

· Generate clash reports and lead BIM coordination meetings with clients and consultants.

· Oversee multidisciplinary coordination, including Phase Planning (4D) and Cost Estimating (5D).

· Troubleshoot issues with models and projects, ensuring timely resolution.

· Oversee the BIM team, providing mentorship and support to enhance team performance.

· Provide guidance to architects on implementing appropriate BIM strategies and technologies.

· Plan and resource delivery aspects of projects, ensuring efficient execution.

· Conduct training sessions on BIM processes to improve team capabilities.

Requirements:

· Specialist Diploma in BIM, Degree in Architecture, or equivalent.

· At least 5 years of relevant experience in BIM management.

· Proficient in Singapore BIM Standards.

· Strong drive to stay updated with the latest BIM developments and a commitment to continual improvement.

· Comprehensive knowledge of BIM processes, tools, and technologies.

· Capacity to work in a challenging and fast-paced environment.

· Strong interpersonal and communication skills.

· Good leadership abilities, with a track record of effective team management.

· Excellent teamwork and collaboration skills.

Please send your CV & portfolio to [email protected] if you are interested in the position. Thank you!

Responsibilities:

· Supervise the warehouse team and daily workflow to ensure accurate and timely shipping, receiving, and inventory management.

· Develop and implement warehouse policies and procedures to optimize efficiency and maintain a safe, organized environment.

· Monitor stock levels and conduct regular audits to ensure inventory accuracy.

· Collaborate with other departments, including procurement, logistics, and customer service, to ensure smooth operations and communication.

· Oversee the maintenance and proper functioning of warehouse equipment, ensuring compliance with safety regulations.

Requirements:

· A minimum of 3-5 years of experience in warehouse management or a similar role.

· Proven ability to manage and lead a team in a fast-paced environment.

· Strong attention to detail with excellent problem-solving and multitasking abilities.

· Familiarity with warehouse management systems (WMS) and inventory software.

· In-depth understanding of health and safety regulations in warehouse operations.

Queenie Chua

R24125459

If you enjoy job variety, embrace teamwork and love to challenge yourself, this is the job for you. As a Branch Manager, you have the opportunity be involved in a variety of responsibilities to help drive sales and meet targets.

This role reports to Operations Manager and is responsible for achieving outlet KPI and outlet management.

Responsibilities

• Achieve your own personal sales target
• Drive outlet sales and meet sales targets
• Optimise resources to ensure your team members hit their personal and outlet sales targets
• Manage outlet inventory to ensure accuracy of stock level and proper records of transactions
• Manage merchandise and other marketing displays
• Ensure smooth daily operations, including planning roster, coaching staff, monitoring performances and moderating staff grievances

Prerequisites

You would be an achiever and a team player, focussed on meeting sales targets. And be able to work retail hours. In addition, you should possess:

• 5 years of retail sales experience in the Skincare, Beauty or Hair Care industry
• Supervisory experience in managing a team.
• Proven performance in sales
• Able to work retail hours including weekends and PH

We have great career opportunity and career development for our team members.

Principal Duties and Responsibilities

• Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.
• Prepare annual/quarterly budgets and assist Marketing Department in preparation of key marketing strategies, sales forecasts by product and district. Supervise the development of sales estimates, review and approve forecasts.
• Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability from operators.
• Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.
• Oversee the Quality Control upgrading of all food and related products in the Operations Department and also produce and process research and development programs.
• Report on operating results, comparing actual performance with budget and established ‘objectives’. Recommend and implement corrective profit action as required.
• Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.
• Ensure that all customer communications are promptly and accurately handled and that appropriate and timely actions on customer service problems are taken.
• Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Supply Chain, Shop Development, Training, and Quality Control).
• Plan and direct changes in staffing and reporting relationships in conjunction with Human Resources Department. Lead, motivate and develop current operations workforce in order to achieve the Department’s objectives. Ensure that all personnel fully understand their accountabilities and that they have the authority and expertise to achieve them.
• Perform any other duties from time to time as assigned by your superior.
• Minimum 6 years related work experiences
• Preferred Degree or Diploma in Business Management or equivalent

Other Requirements/ qualities such as personality traits or skills required for the job

• Strong in leadership and management skills
• Active team player & strong communication skills
• Able to work independently with minimum supervision
• Resourceful, with excellent analytical skills
• Computer Literate
• Knowledge of Japanese Language will be an added advantage for liaising with Japanese counterpart

Responsibilities:

• Prospect and qualify new sales leads.
• Schedule meetings and presentations with prospects
• Create, plan, and deliver presentations on company products.
• Track all sales activities and keep current by updating account information regularly.
• Communicate customer and prospect product pain points to appropriate departments.
• Maintain a well-developed pipeline of prospects.
• Develop strong, ongoing relationships with prospects and customers.
• Meet and/or exceed quotas.
• Coordinate with other team members and departments to optimize the sales effort.

Requirements:

• Degree in any discipline
• At least 5 years of sales experience with proven track record to meet and exceed sales quotas in the following verticals:

1. Life Science & Healthcare
2. Industrial & Technology
3. Retail & Consumer
4. Chemical

• Proven track record of successfully managing customer relationships.
• Excellent interpersonal skills
• Proficient in Microsoft Office

Queenie Chua

R24125459

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

The Product Manager is responsible for the development and implementation of strategic plans for the assigned categories to achieve the company’s financial goals and objectives, improve market share, customer satisfaction, and productivity performance measures for the company.

• Achieve category sales, profit, income goals and objectives by developing and implementing business plans for the assigned categories
• Develop, implement, and manage an optimum product mix that focuses on customers’ needs
• Develop and implement promotional trade plans that bring excitement and incremental sales and profitability to the stores
• Maintain strong supplier partner relationships in the pursuit of the growth of business
• Manage sourcing of the right products internationally, which fits the demands of local customers
• Perform periodic range reviews to maximize the sales and profitability performance
• Develop and implement a competitive pricing strategy that delivers value to our customers
• Establish collaborative retailer/supplier relationships to maximize income/terms/discounts to improve sales and profitability of the category
• Ensure compliance with the Company’s policies including but not limited to the product inventory management process
• Achieve reduction in shrink budget objectives through disciplined buying and inventory management processes
• Extract and prepare weekly analysis reports for submission to Senior Management
• Any other ad-hoc projects or duties as assigned

About You

• Degree / Diploma in Business, Retail Management and/or a related field
• Min. 3 - 5 years of experience in sourcing and buying, category management, account management, etc.
• Excellent communication skills to collaborate with the internal team, external vendors, and stakeholders

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Administration Manager job brief

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Administration Manager Responsibilities

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes

• Recruit and train personnel and allocate responsibilities and office space

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency

• Ensure the smooth and adequate flow of information within the company to facilitate other business operations

• Manage schedules and deadlines

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

• Monitor costs and expenses to assist in budget preparation

• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)

• Organize and supervise other office activities (recycling, renovations, event planning etc.)

• Ensure operations adhere to policies and regulations

• Keep abreast with all organizational changes and business developments

• Perform any other duties assigned by the director.

Administration Manager Requirements and skills

• Proven experience as administration manager

• In-depth understanding of office management procedures and departmental and legal policies

• Familiarity with financial and facilities management principles

• Proficient in MS Office

• An analytical mind with problem-solving skills

• Excellent organizational and multitasking abilities

• A team player with leadership skills

• BSc/BA in business administration or relative field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Company Description

The Soup Spoon is a growing team of inspired individuals who have come together in the name of soups and service. We genuinely love what we do, what we cook, and what we serve! This is a place where individuals’ strengths are nurtured, latent talents are uncovered, the everyday challenges are boldly taken on. We want you to be a part of us to create soups that stir hearts and bring smiles. From the inspiration to the creation, from the office to the kitchen, we have something for everyone.

Job Description

In the capacity of Store Manager, your role will encompass aiding in the day-to-day administration of the restaurant in one of the higher volume stores. You'll guide the team during high-traffic service hours, conduct crew training, enhance the guest experience proactively, and provide assistance in inventory and financial management whenever necessary.

We acknowledge that experience can manifest in diverse ways, to clarify:

• Prior involvement in overseeing or managing teams within a dynamic high volume setting
• Background in providing outstanding customer service
• Exceptional communication skills
• Dedication to motivating, guiding, and nurturing your team
• Prior experience with achieving KPIs and driving profitability

We believe in nurturing your potential, providing the support and guidance you need to excel in your role. You'll gain exposure to all facets of our operations, fostering a well-rounded understanding of what it takes to thrive in a dynamic environment. Join us, and together, we'll create memorable experiences for our valued customers, making every day at The Soup Spoon fulfilling and rewarding.

Benefits

These are just some of the benefits that come with working at The Soup Spoon:

• Amenity Allowance of $100
• Career progression
• Staff discounts
• Free uniforms
• Annual Leave
• Medical leave
• Additional Medical & Dental benefits of $450 per annum
• Team building activities and competitions
• Nutritious staff meals

We are Halal certified.

*Only individuals who can commit for a period of up to at least 3 months will be considered.

*Interested ? Please apply at https://hr.thesoupspoon.com/jobs/jobapplicantform

We regret to inform that only shortlisted applicants will be notified.

1. Development and implement marketing strategy to address and a build a comprehensive marketing plan to deliver value to our Chinese clients
2. Work closely with the lines of services by providing productive relationships that foster trust and create opportunities for the Firm
3. Prepare marketing and media communication materials in Chinese language
4. Familiarise with preparing reports and financial statements in Chinese
5. Plan, run and oversee marketing events including conferences, seminars and client workshops
6. Liaising with and servicing the Firm's Chinese clients
7. Familarise and able to advise clients in China the benefits of operating their current businesses in Singapore
8. Contacts and network with the coporate secretarial and tax firms in China (i.e. work experiences in China) to create opportunities for collaboration with the Chinese firms across lines of services (Consulting, Assurance, Accounting and Tax)
9. Conversant in English and Chinese to be able to bridge the linguistic and cultural barriers and help to promote interation between our Chinese clients and the local SMEs