• Manage active directory, server, server virtualization, Cisco switches and routers.
• Manage User Accounts on Azure AD for all Office 365 Services.
• Manage and Monitor Cloud Infrastructure on Microsoft Azure.
• Assist in network design and implementation.
• Lead network and cybersecurity projects such as Prisma Access, MFA and global AD server integration.
• Manage and Monitor Cybersecurity related administration works.
• Support HQ in strengthening global IT Governance
• Plan and execute networking and infrastructure setup.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Support implementation of specified global IT systems in overseas companies, especially in terms of infrastructure and IT security
• Ability to provide specific detailed specification for hardware and software selection.
• Perform analysis of system performance and capacity trends and make recommendations.
• Perform network operations and management, including incidence response and problem management.
• Expected to manage regional networks with minimal travel needed.

Requirements

• Degree or Diploma in IT or related discipline with a minimum of 5 years’ relevant experience as network engineer in a MNC environment.
• Good project management experience in implementing network and Cloud solutions.
• Strong knowledge of executing systems integration and infrastructure deployment.
• Solid hands-on practical experience in managing enterprise firewalls, routers, switches, proxy servers, domain name servers (DNS), bandwidth management system, IPS/IDS and server/platform system.
• MCSE certification a plus
• CISSP, CCNA, or CCNP certification a plus

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Install, upgrade, support and troubleshoot Window Z, Window 8.1, Window 10 and Microsoft Office.
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineer.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Familiarize end users on basic software, hardware and peripheral device operation.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.
• Work closely with manager to ensure that all IT log cases are resolved in time.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in IT, Computer Science or equivalent
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Knowledgeable in IT equipment especially desktop and laptops and both in Hardware and Software.
• Ability to troubleshoot problem systematically.
• Familiarity with MS Office, Outlook, Mobile Applications is an advantage.
• Demonstrated hands-on experience with computer networks, server administration, and server installation.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Experience in managing BAU financials and tracking forcast and reporting of projects budget.
• Able to handle PMO work ; prepare detailed financial reports for management reporting
• Experience in financial and operations metrics preparion , preparing yearly budget for planning purpose
• Ability to work well under pressure and meet deadlines
• Analytical and logical thinker
• Strong interpersonal skills

A. Overall Purpose Of The Job

The successful candidate shall work in partnership with payroll team, identifying data inaccuracy and support project implementation requirement.

B. Key Responsibilities

• Support and assist in all aspect of the monthly payroll, CPF data input and checks.
• Responsible for identifying data inaccuracy between the two payroll systems data sources.
• Work closely with the payroll team to support all project related activities.
• Any ad doc duties assigned.

C. Job Profile

Required Competencies

· Adaptability / Flexibility – Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change. Ability to prioritize and handle multiple projects at one time, including pressure situation and difficult to meet deadlines.

· Attention to detail – Follows established procedure, develops systems to check accuracy such as checklists.

· Planning / Organisation – Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritises tasks and resources, establishes milestones and sets realistic expectations of themselves.

· Pressure tolerance – Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms. Ability to defuse and resolve conflicts.

· Communication - Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, manages the emotions of self and others

· Initiative / Innovation - Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, takes productive action without being asked

Required Work Experience

• At least 1 year of experience in payroll, Compensation and Benefit matters or data analytics
• Proficient in Excel.
• Word and Powerpoint an added advantage

·        Application onboarding and configuring of database servers according to best practices.

·        Designing and maintaining high availability solutions like replication and failover setups is vital to ensure database uptime. Engineers also plan for disaster recovery scenarios to minimize data loss.

·        Schedule regular backups, test recovery procedures, and ensure data integrity to minimize downtime in case of system failures.

·        Monitor database performance and identify bottlenecks or areas of improvement. This includes analysing query performance, optimizing database schema, and adjusting server settings to ensure optimal performance.

·        Keeping PostgreSQL up to date with the latest patches and versions is crucial for security and feature enhancements. Support Engineers plan and execute upgrades carefully to avoid disruptions.

·        Plan for database growth by assessing current usage patterns and making scaling recommendations.

·        Application onboarding and configuring of database servers according to best practices.

·        Designing and maintaining high availability solutions like replication and failover setups is vital to ensure database uptime. Engineers also plan for disaster recovery scenarios to minimize data loss.

·        Schedule regular backups, test recovery procedures, and ensure data integrity to minimize downtime in case of system failures.

·        Monitor database performance and identify bottlenecks or areas of improvement. This includes analysing query performance, optimizing database schema, and adjusting server settings to ensure optimal performance.

·        Keeping PostgreSQL up to date with the latest patches and versions is crucial for security and feature enhancements. Support Engineers plan and execute upgrades carefully to avoid disruptions.

·        Plan for database growth by assessing current usage patterns and making scaling recommendations.

WHAT WE ARE LOOKING FOR

· Relevant working experience in database administration and support

· Experience in Oracle, Microsoft SQL, MySQL, Yugabyte and/or PostgreSQL.

· Experience in cloud databases (e.g. AWS RDS).

· Good vendor management skills, and knowledge of industry best practices

Certifications in ITIL and above database technologies will be an advantage

KEY RESPONSIBILITIES

· Application onboarding and configuring of database servers according to best practices.

· Designing and maintaining high availability solutions like replication and failover setups is vital to ensure database uptime. Engineers also plan for disaster recovery scenarios to minimize data loss.

· Schedule regular backups, test recovery procedures, and ensure data integrity to minimize downtime in case of system failures.

· Monitor database performance and identify bottlenecks or areas of improvement. This includes analysing query performance, optimizing database schema, and adjusting server settings to ensure optimal performance.

· Keeping PostgreSQL up to date with the latest patches and versions is crucial for security and feature enhancements. Support Engineers plan and execute upgrades carefully to avoid disruptions.

· Plan for database growth by assessing current usage patterns and making scaling recommendations.

WHAT YOU WILL BE DOING:
You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.

The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.

• Ensure smooth operation of the Front Office
• Be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as any when required and meeting up with datelines
• Identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.
• Be responsible for the safety and security of guests, employees and the hotel assets

 

Job Title: Project Administrator (ID4525)

Location: Loyang

Working Hours: Monday To Friday 8.30am-5.30pm, Saturday 8.30am-12.30pm

Salary: $2300-$3000

Job Responsibilities:

• Assist in the development of project plans, timelines, and budgets.

• Coordinate project activities and tasks to ensure they align with the project plan.

• Monitor project progress and report on key metrics to stakeholders.

• Maintain accurate and up-to-date project documentation, including project plans, meeting minutes, and status reports.

• Generate regular reports on project status, highlighting key milestones and potential issues.

Job Requirements:

• Diploma or Degree in Engineering (Civil) or Quantity Surveyor, Architecture, or relevant

• Able to read Construction or architect or engineering drawing.

• Positive working attitude

• Fresh grad are welcome

Details:

• 12 Month Contract
• Salary range up to $4,000
• Completion Bonus 1 month given
• UK MNC Chemical Industry
• Location: Jurong East MRT

Responsibilities:

• To prepare, maintain, communicate, and coordinate diverse commercial administration in support of all sales activities.
• Materials will include price lists, quotations, product specifications, datasheets, Technical Service Enquiries, sales master data, and other documentation as required by systems, companies, agents an customers
• Maintain, communicate and coordinate internal online ordering platform.
• Support and communicate closely with other departments, maintaining records of sales data and promotly assist customer enquiries. 
• Own the customer relationship for designated customers/territories including price setting within defined limits.
• Prepare commercial quotations in response to new customer enquiries. Informing customers of pricing and otl contractual conditions within agreed guidelines.
• Ensure compliance with agreed procedures and take the decision when to escalate issues for approval plan and prioritise daily workload within guidelines.
• Regular direct contacts with customers requiring appropriate commercial sensitivity and communication style of the customer relationship.
• Broad knowledge of systems & processes (e.g. ERP, CRM). Identify opportunities for efficiency improvement administrative systems

Requirement:

• Minimum Diploma in any relevant.
• Technologically savvy – proven experience as administrator of online ordering platform/ system, able to navigate backend settings and troubleshoot order variance.
• Experience working in MNC organizations and managing multiple stakeholders.
• Contract role for 1 year, subject to renewable and convertible to permanent.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

• Provide secretarial support to MD and HR Director
• Manage calendar; schedules, appointments as and when required.
• Administer all expense claims and ensure timely reimbursement.
• Be responsible for confidential and sensitive materials/documents
• Manage vehicle-related matters pertaining to Summons, Traffic Offences, Road Tax Renewal(s), COE Renewal(s), Insurance Renewal
• To coordinate with Supervisors whenever vehicle is due for inspection
• Responsible for ordering stationeries, pantry items, printing papers and all printing-related items (envelopes, letterheads etc.)
• Handle incoming mails, distribution to respective departments and dispatch of outgoing mails.
• Manage facilities including Macpherson and Tuas site and ensure office is in pristine condition at all times.
• Inspect the facility on a regular basis (minimum one per week) and ensure the facility is well maintained, damaged equipment and furnishings are repaired and in working condition.
• Administer use of meeting rooms and ensure they are well maintained at all times
• Administer office asset disposal
• Manage travel arrangements and accommodation for RISG.
• Manage petty cash for RISG and be accountable for all outgoing payments.
• Handle daily correspondence and document(s)
• Administer all matters relating to document storage at Crown Service effectively
• Prepare and issue gifts for staff (Rewarding them with badges of compliment(s))
• Manage front office
• Administer membership subscriptions
• Acquire a good understanding of the Purchase Order (PO) processing system and raise PO when required.
• Involvement in Continuous improvement projects
• Maintain and Control office keys
• Manage cleaners, Dispatch staff and security guards

• Min Diploma and 3 years’ experience as a Office Administrator or relevant roles.
• Good hands-on experience in facilities management
• Excellent command of written and spoken English.
• High level of confidentiality, professionalism and diplomacy as well as exceptional interpersonal and communication skills.
• Posses excellent organizational and prioritizing skills.
• Proficient in Google applications.
• Good team player with positive work attitude.

• 5 days work week - 8.30am to 5.45pm
• 14 & 16 Jalan Mesin - Macpherson - Nearest MRT ; Tai Seng (Bus Number to reach : 8, 62, 90, 151)

We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage.

How to apply

Interested candidates who wish to apply for the post , you may what app me at 97104116 for more details !

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If you are not shortlisted, we encourage you to view our job postings regularly as new positions are posted frequently.

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Job Responsibilities: Customer Provide a high quality, first level of support to all stakeholders in resolving issues and ensure that a clear customer focus is maintained and that support calls are dealt with inside agreed service level agreements (SLAs). Ensure the Service requests, issues and Problems tickets are logged in ITSM ticketing system. Escalate more complex server and system operation issues to the relevant level 2 and 3 teams and ensure a timely resolution and closure of tickets within SLAs. Other/ Control Perform OVS system related operations, monitoring OVS cut off times to ensure users printing devices are offline. Monitoring of OVS daily transfer of batch printing files to outsourced vendors are completed timely and reports are delivery for external print processing. Document and update the monitoring procedures and escalate any unusual activity. Perform the daily scheduled tasks and ensure these are carried out in a timely manner. This includes but not limited to daily CTS download and OM processing. Endure the provision and delivery of a support services within operationally agreed targets during the approved service hours. Ensure that both Ad-hoc request and daily tasks and activities are maintained within agreed service and operating levels and that support levels are maintained adequately. Contribute towards the team's strong service delivery ethos placing customer service and responsiveness as primary focus. Adhere to all company policies as well as guidelines. Job Requirements: Minimum 2 years of customer service experience in IT environment. Comfortable to do shift work and work on weekends and public holidays Experience in Data Center operation functions, performing monitoring and daily tasks. Experience in handling customers call and good problem escalation skill. Good interpersonal skills and communication skill to deal effectively with others. Ability to organize priorities to ensure that requests are completed on time. Knowledge in IT computer operation. Handling daily operation of running batch job, monitoring and handling of external printing service. Helpdesk or Service Desk customer handling experience meeting customer satisfaction. Added advantage with industry certification in ITIL Foundation or ITIL intermediate Certification. We regret to inform that only shortlisted applicants will be notified. 10054606 - WD

Manager, Middle Office (Loan Order Taking), Group Commercial Banking Posting Date: 3 Dec 2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Banking Operations - Loan Operations is responsible for activities related to the operational groups that support the revenue generating business lines of the firm. Responsibilities may include general account operations, loan closing, loan documentation & processing, and other related activities. The Mortgage Servicing Operations area is responsible for operations and related activities supporting the Mortgage Servicing business and/or products. The Loan Operations focus specializes in activities ranging across two or more loan operations focuses, including Documentation, Processing and Servicing. The Corporate and Commercial Banking Operations function is responsible for the operational support to the Corporate and Commercial Banking business areas, including transaction banking. Job Responsibilities The successful incumbent will be working closely with the customers, Relationship Managers and backroom operations and expected to handle the following key responsibilities: Quote and confirm rates for loan drawdown and rollovers with customers Handle repayment of loans Provide timely and effective support to Relationship Managers Follow up with customers on outstanding documentation pertaining to loan drawdown/rates confirmation Instruct and liaise with Backroom Operations for loan drawdown / loan rollover / loan repayment Update and maintain Team Registers and ensure data is kept up-to-date and accurate Job Requirements A recognized tertiary education with at least 3 years of relevant working experience in the banking and finance industry and good knowledge of lending to small and medium-sized enterprises Meticulous, organized person and able to work independently Possess good analytical, interpersonal and communication skills Able to work under tight deadlines Proficient in MS Office applications especially Microsoft Excel Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.

Role: As the Division Internal Communication Manager, the incumbent will:- As key member of Global Wholesale Banking - Division Employee Experience and Communications team, you will build, drive and collaborate with, a team of business reps in Singapore and Overseas Offices, the development of staff engagement strategy, program and calendar and implementation of employee communication and engagement strategies, programs and experiences. Responsibilities: Strategise, build and drive employee experience framework and programs to manage communications and engagement. Lead and develop creative and effective internal communications strategies with clear narratives and clever tactics that are tailored to engage GCB employees in Singapore and at Overseas Offices. Provide expert internal communications counsel to a variety of functions including heads of departments; business heads and General Managers of Overseas Offices. Strategise, develop and drive communications and staff engagement activities calendar, including communication strategies, programs, and events tailored differently for Singapore and Overseas Offices. Manage and oversee the internal communications channels and content delivery such as email broadcasts, videos. Manage internal and external staff recognition and awards programs. Proactively build and manage relationships with key internal stakeholders in Singapore and Overseas Offices. Be an advocate and proponent of positive employee experience and drive employee engagement. Qualifications A passionate and enthusiastic individual who seeks to deliver superior work-life experience for fellow colleagues; comfortable with public speaking in small or large group settings. Employee communications experience within a financial institution or multi-national company essential. Excellent writing skill is a must, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative. Proven track record of developing staff engagement and communications program. Experience in creating metrics to measure communication effective reach and engagement would be an advantage. Fastidious and attention orientated but also comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts and individual perspectives. Bachelor's degree, with at least 10 years of public relations or communications or marketing experience. Proficiency in Sharepoint and design tools/applications is essential.

To be part of a dedicated team set up for the following purpose: To augment the risk management for high-risk high value transactions under facilities granted to structured trade finance customers Independent and effective end to end control of all transactions from receipt of transaction application to repayment for accounts admitted into STMO (including transaction reconciliation) Review of all transactions to ensure compliance with terms and conditions stipulated in approved trade structure Post transaction follow-up Monitor portfolio and management of transaction collateral by Structured Trade Middle Office team Escalate breaches (if any) to pre-agreed parties for remedial action To ensure a high and consistent level of service delivery by Early engagement during structuring of facilities to ensure operational viability of proposed facilities Providing effective single point of contact for STMO customers Providing priority transaction processing Dedicated team acquires familiarity with customers' trading and operational patterns and will be able to identify deviations therefrom as well as changes in risk profiles. Main activities / tasks (Roles and Responsibilities): Responsible for portfolio management of collateral risk in commodity financing, reviewing all transactions, drawdown, Purchase and Sale contracts, Import and Export Letter of Credits for self-liquidating deals, insurance, approved structure terms and conditions and ensure they are within approved facility parameters, credit policies and other lending guidelines set out for structured trade and commodity finance Manage specific accounts, assume ownership of all trade transactions under assigned accounts and ensure compliance with approved terms and conditions Support and provide feedback to Global Trade Finance (GTF) Sales team and Relationship Manager (RM) on the operational workability of the monitoring requirement of the proposed structure terms and conditions regulating structured trade transactions Co-ordinate with GTF Sales, RM and Trade Operations in the set up of the structured trade finance facility and standing instructions relating to the structure Input transaction details into transaction monitoring system to monitor and track each company's structured trade transactions after facility line is implemented Compile / update transaction statistics on commodity products which the bank is financing as required Co-ordinate for all structured trade transactions to be channelled by the customer to various trade operation sections for execution Provide effective single point of contact for structured trade finance customers Provide end to end review, monitoring and manage execution, co-ordination of middle office activities for close control of transactions from receipt of transaction application to timely repayment Assess the reasonableness of transaction terms and value vis-à-vis the prevailing market price and practices relying on available pricing source Perform due diligence through screening/ reviewing and monitoring to ensure transactions conform with approved facility terms and conditions and escalate transaction/ facility deviations for follow-up remedial action and approval (make recommendation and resolution on the trade deviations and/ or exceptions when required) Perform Mark-to-Market valuation and monitoring of security margin requirements with timely alert to related authority to any deterioration in the Bank's credit risk position by reacting to facility excesses, collateral shortfalls, changes in trading patterns and deviations or adverse transactional developments etc Take custody, check/ verify title or other documents such as warehouse receipts, warrants, Banker's Guarantee etc to ensure compliance with facility structure requirements Post transaction follow-up for timely receipt of collaterals such as with customer for outstanding documents, conditions, etc. and escalate breach to relevant authority for remediate action/ approval General Display good work ethics and attitude to foster a high-performance culture and teamwork Institute continuous process improvements by identifying suitable areas for improvement to increase productivity Adhere to Service Level Agreement (SLA), Procedures, Risk / Compliance Policies and Guidelines Participate / support in Projects Perform other tasks as may be assigned by Supervisor Qualifications Qualifications Knowledge of trade finance from end to end with strong risk awareness, good written and verbal communication skills, strategic in planning and organization, good interpersonal and people management skills. Analytical and takes broad perspective in evaluating / providing solutions. At least 7 to 8 years of Middle Office experience with commodities trade Meticulous with a high degree of integrity, self-motivated, resilient and able to cope with pressure. Works well with a team. *LI-JY

We are seeking a dynamic individual to join the Chief Risk Officer's (CRO's) Office in supporting the Group CRO in the management of the Group Risk Management (GRM) division. You will monitor risk developments across the Bank's regional footprint and keep track of the performance of various teams across the region. This position is ideal for collaborative individuals with the interest and passion to learn, have attention to detail, and can think holistically. Your key roles and responsibilities would be to: Support GRM in the formulation and monitoring of strategic priorities and initiatives. Synthesize external and internal material to provide holistic assessment of risk. Monitor developments across different risk types (e.g. credit, market, liquidity, operational). Production of presentations on behalf of the Group CRO. Coordination of divisional submissions for internal and external stakeholders. Support collaboration initiatives across GRM and OCBC. Qualifications Requirements: Curious, analytical, and independent thinker. Quantitative and qualitative analytical skills. Proficient in Excel and Powerpoint. Excellent written and verbal communication skills.