Job Description

• Monitor patients and take vital signs
• Provide basic wound care and administer medication
• Document patient information
• Counsel patients and their families
• Prepare reports and refer patients to specialists if needed
• Complete other assigned tasks as required

Requirement

• Nitec in Nursing
• Valid SNB
• No need experience , Training Provided

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Main Outpatient Pharmacy - Office hours

Rate: $12/hr

Working Hours

- 5.5 days, every Saturday

- Monday to Friday: 8.30m to 5.30pm

- Every Saturday: 8.30am to 1pm

Rotation: 10.45am to 8.15pm (One week once a month)

Responsibilities

• Picking and Packing of medication
• Taking inventory of all medication and pharmaceutical supplies.
• Processing sales transactions for medications and other pharmaceutical supplies.
• Directing all questions relating to prescriptions, health matters, or medications to the pharmacist.
• Answering all incoming telephone calls professionally.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit for long term

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• Pick and Packing the medications
• Arranging for deliveries for medications
• Working closely with operations team to ensure that medications are delivered smoothly and on time
• Ensuring that medications packed are correct

Requirement

• Diploma in Pharmaceutical Science
• No need experience , training provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

Home Visit Responsibilities for Chronic Ill/Palliative Patients:

• Conduct nursing assessments.
• Coordinate with doctors for medical evaluations and follow-ups.
• Monitor medication adherence.
• Perform nursing procedures (wound care, catheter insertion, etc.).
• Initiate and implement nursing care plans.
• Educate caregivers and families on basic nursing procedures for ongoing care.

Requirements

• Min. Diploma / Degree in Nursing
• Min 2 years of ward / A&E / ICU / Community / Geiatric experience

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities and Time Allocation:

Strategic Initiative Management (40%):

1. Work directly with the founders to define strategic initiatives and independently oversee their execution from conception to completion
2. Take the lead in high-impact projects spanning across multiple functions to drive growth and scale, ensuring that they are progressing as planned and making real-time adjustments when necessary.
3. Lead operational initiatives to expand Blood’s footprint in Southeast Asia and beyond

Operational Oversight & Continuous Improvement (30%):

1. Oversee the company’s core operations and work with department leaders to improve process efficiency and streamline workflows / consider operational best practices to ensure the company is well-positioned for scaling.
2. Implement stage-appropriate tools and systems that enable better visibility, accountability, and drive continuous improvement of operational execution across the business together with leaders and managers
3. Step into operational, marketing, sales, product, supply chain or financial roles as needed to troubleshoot and resolve complex issues

Strategic Leadership and Cross-functional Collaboration (25%):

1. Work closely with all functional teams (sales, marketing, supply chain, etc.) to ensure alignment with strategic objectives.
2. Break down silos and foster collaboration between departments to ensure that initiatives are executed smoothly and goals are met.
3. Ensure that all stakeholders are kept in the loop and that resources are allocated efficiently to support operational needs.
4. Participate in monthly board meetings, providing operational updates and contributing to strategic discussions.
5. Collaborate with co-founders to translate board-level strategies into actionable operational plans.

Resource Allocation & Risk Management (5%):

1. Assess resource needs and manage the allocation of time, people, and budget across strategic initiatives.
2. Identify operational risks early and work with teams to mitigate potential issues.
3. Ensure timely resolution of challenges related to capacity, budget constraints, or operational inefficiencies

Qualifications:

1. 7-10 years in a strategic operations role, with a track record of leading high-impact projects and initiatives.
2. Strong operational and project management skills, with the ability to oversee complex, cross-functional work.
3. Deep understanding of operational KPIs and how to drive efficiencies in a growing business.
4. Excellent communication and leadership skills, with a proven ability to work across teams and build relationships.
5. Data-driven, analytical mindset with a focus on continuous improvement and innovation.

Success Metrics:

• Successful execution and timely delivery of strategic initiatives
• Improvement in operational and performance KPIs.
• Strong cross-functional collaboration with minimal bottlenecks or operational issues.
• Measurable contributions to overall company growth and scalability.

Job Summary

· Provide comprehensive patient care for patients with breast cancer

· Assist clinic administration, patient consultation and clinical procedures.

· Booking of operation theatre, anaesthetist, frozen section and other necessities for a surgery

· Handle financial Counselling for procedures and surgeries, including raising of pre-authorization and liaising with insurance companies

Job Responsibilities

· Scheduling patient appointments and making reminder calls.

· Handle patient enquires via phone/emails/ whatsapp

· Assist doctor during consultation and clinic procedures

· Scrubbing in with doctors when necessary

· Handle ordering of radiology exams, blood tests and other orders for patients, and also tracing of such reports for follow up consultations

· Provide clear instructions on the aforementioned exams

· Handle booking of operation theatres, wards, anaesthetist, frozen sections and others for a surgery

· Provide financial Counselling to patients who need to go for surgeries and provides, by giving estimates total fees

· Liaising with insurance companies to raise pre-authorizations and letters of guarantee

· Maintain effective communication with patients who are undergoing treatment and providing them with advice

Administrative Management

· Registering and billing of patients visits

· Submit claims for outpatient visits on TPA portals

· Maintain clinic inventory and equipment, including coordinating with external vendors for purchasing and maintenance of equipment and services

Job Requirements

· Registered Nurse with Singapore Nursing Board

· BCLS & AED Certified

· Degree or Diploma in Nursing from a recognized institution

· Good interpersonal and communication skills

· Nurses with prior working experience in clinical settings will be an advantage

. Able to converse in Mandarin to the Chinese patients

- 5.5 Days week

- Able to speak Mandarin to the Chinese patients

Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

Anna Toh I Reg. No: R23118739

Email CV to : [email protected]

Key Roles and Responsibilities include:

• Develops and maintains Database design documents and ensure its up-to-date.
• Manage database environment inclusive of Oracle, SQL Server, MongoDB.
• Must have experience in Oracle RAC, Data Guard, Oracle Restart on Windows platform. Must have worked on 11.x/12.x.19.x versions of Oracle and have handled database activities like DB Upgrades, Patching and other maintenance activities. Must have strong hands-on experience on database especially Oracle.
• Monitoring system performance and identifying problems that arise. Able to do SOD (Start-of-Day) checks on daily basis and fix the issues. Ensuring the database is adequately backed up and able to be recovered if needed.
• Further establish and ensure Database standards (security, reliability, availability, and scalability) and procedures are met by our product teams.
• Root cause analysis of production-related database issues. Report the details of Incidents and status to superiors on time without delay in case of any unexpected result of Database Administration tasks or production system itself includes Head Office system, and also perform trouble shooting in systems and report the status to supervisor in timely manner.
• Lead the ongoing and new projects and provide regular progress updates to Section Head in timely manner. Any slippage or issue in the project must be reported and escalated immediately to seniors.
• Configure servers and databases. Ensuring data integrity is maintained.
• Develops and maintains Database design documents and ensure its up-to-date.
• Ethically handling private data, including financial / customer data.
• Have experience in Oracle Enterprise Management tool and other incident & problem management tools like Service Now.
• Basic knowledge of MongoDB would be an added advantage.

Qualifications:

• A Bachelor’s Degree or equivalent.
• At least 5 years of experience of system/database development are needed.
• Must have experience in scripting, query tuning, optimization and solve complex problems.
• Extensive knowledge and experience in Database Administration is needed.
• Prior experience in IT system development and control, and operations in a leadership position are needed.
• Expertise of analysis of banking operation, creation of banking operation procedure and planning of banking operation will be an advantage.

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Title: Senior Osteopathic Practitioner, Administrator and Manager

Location: Singapore

Job Type: Full-Time

Experience Required: 10+ years in Osteopathy, Entrepreneurial, Administrative, Marketing, and Managerial roles

Job Summary:

We are seeking an enthusiastic and experienced Osteopathic Practitioner to take over an established and successful Osteopathic Clinic. The ideal candidate will possess at least 10 years of clinical experience, combined with strong entrepreneurial, administrative, marketing, and managerial skills. This role involves both practicing osteopathy and overseeing the clinic’s business operations with a focus on further growth and development.

Key Responsibilities:

Osteopathic Practice:

• Provide high-quality osteopathic treatments, including:Osteopathic Manipulation
  Cranial Osteopathy
  Dry Needling/Traditional Chinese Medicine (TCM) techniques
  Treatment of babies and children
  Biodynamics Cranial Osteopathy
  
• Ensure patient safety, comfort, and satisfaction with treatment outcomes.
• Maintain up-to-date knowledge of osteopathic methods and best practices.

Entrepreneurial and Business Development:

• Lead efforts to expand and grow the clinic’s business.
• Utilize financial expertise in budgeting, planning, and managing the clinic’s finances.
• Oversee the clinic's financial operations, including profit & loss (P&L) management, balance sheets, and financial reporting.
• Make strategic decisions to ensure long-term profitability and sustainability of the clinic.

Administrative Duties:

• Handle business planning, financial forecasting, and reporting.
• Oversee human resources, including recruiting, hiring, and training new employees.
• Ensure compliance with relevant healthcare regulations and maintain administrative records.

Marketing and Business Promotion:

• Plan, develop, and implement effective marketing strategies, including social media and website management.
• Increase the clinic’s visibility and attract new patients through targeted marketing efforts.
• Monitor and analyze marketing performance to drive continuous improvement.

Managerial and Operational Responsibilities:

• Manage day-to-day clinic operations, ensuring smooth scheduling of staff and patient appointments.
• Supervise and motivate clinic staff to maintain high performance levels.
• Oversee inventory and supply management, including ordering of supplies and general clinic maintenance.
• Ensure the clinic meets health and safety standards and regulations.

Required Qualifications:

• At least 10 years of hands-on experience as an Osteopathic Practitioner.
• Strong expertise in osteopathic manipulation, cranial osteopathy, dry needling, and pediatric care.
• Proven entrepreneurial skills, having started and successfully managed a commercial or retail business.
• Strong financial acumen with experience in budgeting, P&L management, balance sheets, and financial reporting.
• Administrative experience in business planning, HR, and operational management.
• Marketing experience with social media and website management, particularly for healthcare practices.
• Managerial experience with a proven ability to lead a team, manage schedules, and oversee clinic operations.

Key Attributes:

• A passion for osteopathy and patient care.
• Strong leadership, communication, and organizational skills.
• An entrepreneurial mindset with a drive to grow and expand the business.
• The ability to manage multiple responsibilities and work independently.
• A patient-focused approach with a commitment to delivering high-quality healthcare services.

This role offers a unique opportunity to take ownership of a thriving clinic, combining osteopathic practice with business leadership to continue its growth and success.

Job Scope:

• Provide receptionist duties at front counter
• Prepare and dispense medications
• Assist doctors during consultation and clinical procedures (if necessary)
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liase with various insuarnce company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Requirements:

• Min GCE N/O/A Levels or Diploma in any fields
• Prior healthcare experience is preferred
• Comfortable to float to different clinic locations in central area

Interested and qualified candidates , please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd: 99C4599

Working Hours

Monday to Friday: 8.30am - 5.30pm

Job Description

• Responsible for ensuring person-centric care according to the needs of the residents and their respective conditions
• Perform nursing procedures in accordance to the person-centred philosophy of care, and in compliance with the home
• Work in close collaboration with other in-house functions to deliver holistic care
• Build rapport with residents and their families
• Provide supervision and clinical guidance to junior nursing staff
• Involved in orientation and on-going training of nursing staff

Key Requirements

• Diploma/ Degree in Nursing
• Valid SNB/BCLS
• Advanced dip in gerontology would be a plus!

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd (99C4599)

Job Scope

• Perform appropriate therapy interventions as prescribed by Physiotherapist
• Conduct indoor / outdoor social and recreational activities for residents
• Monitor residents during therapy sessions to ensure their safety and well-being
• Adhere to Infection control practices
• Practice diligent documentation in residents’ case notes and filing of relevant documents

Requirements

• Min. HMI Cert in Therapy Support, Nitec in Therapy / Community Care & Social Service course or any equivalent field of study or recognised certifications
• Minimal related internship attachment experience in Therapy Support
• Able to start immediate or within short notice period would be good

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Develop, review, and improve administrative systems, policies, and procedures.
• Lead and supervise daily operations including reception, mailroom operation and office management
• Monitor costs and expenses for the office management functions including office supplies and equipment and prepare budget for office management section
• Handling office renovations
• Work closely with internal stakeholders on matters relating to office management
• Coordinate with landlord and Building Managing Agent (MA) on matters relating to office management
• Spearhead digitization of documents and record management
• Oversee office renovation
• Contributing member in Workplace Safety and Health (WSH) Committee - Develop, implement and maintain WSH plans to ensure continuous improvement in WSH performance and compliance
• Follow up on all outstanding safety-related issues to ensure timely resolution
• Fire warden - To check with landlord/MA when the fire alarm is triggered
• Prepare attendance list for fire drill exercise
• Evacuate the staff during fire drill exercise
• Review and update the evacuation plan as required
• Support human resource operations in the future as part of career advancement
• Handle any other ad-hoc duties as assigned

Requirements:

• Degree in Business Administration or related field with at least 4-5 years of relevant work experience in office management, facilities management, project management

• Ability to handle and communicate with different stakeholders

• Proficiency in Excel, Words and Powerpoint

• Able to think and work independently and as a team member in a challenging environment

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Doo Group is an international Financial Institution with more than 20 global offices.

We are expanding our business and looking for the suitable candidates to fill relevant positions.

Our company culture believed in nurturing employees to their very best and give young people who are fresh from the universities an opportunity to carve out a career path.

Fresh graduates, Long Term Visit Pass (Plus) Holders (LTVP+) and candidates without relevant experiences may apply.

Please submit a full and detail CV during application.

Job Description

• Providing full support to the C-suite office.
• Managing C-suite executives' personal and business diaries.
• Coordinating meetings, events, conference calls, and interviews.
• Support and facilitate the completion of regular reports.
• Preparing for board meetings, which includes drafting agendas, minutes recording, liasing with 3rd-parties vendors for various projects.
• Document expenses and facilitate claiming of expenses for C-suite Executives.
• Liasing with Hong Kong, and Southeast Asia office.
• Prepare and disseminate correspondence, memos and forms.
• Organizing fund-raisers, staff appreciation functions, and other company events.
• Performing personal errands for C-level executives as required.
• Arranging domestic and international flights, transportation, and accommodation for C-level executives.
• Involve in all projects and all relevant license application.

Requirements

• Certification in office administration or management is advantageous.
• Familiarity with office organization and optimization techniques.
• Proficient in all Microsoft Office applications.
• High degree of multi-tasking and time management capability.
• Integrity and professionalism.
• Must be able to communicate in Chinese.
• Good phone etiquette.
• Corporate image and well-spoken.

NOTE: Remuneration package will vary according to experience.

Our client is a property management company located in the city.

• Greet and assist all visitors, employees, and vendors entering and exiting the building.
• Maintain a professional demeanor and appearance at all times.
• Respond promptly to inquiries, providing directions or information as needed.

Requirements:

• GCE N level
• At least 1 year of relevant experience.
• Strong interpersonal and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

• Monitor patients and take vital signs
• Provide basic wound care and administer medication
• Document patient information
• Counsel patients and their families
• Prepare reports and refer patients to specialists if needed
• Complete other assigned tasks as required

Requirement

• Nitec in Nursing
• Valid SNB

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

- Data Entry (Inventory Tracking System)

- Inventory registration

- Assets register

- Minimum ITE

- 5 working days/week

Roles & Responsibilities:

• • Perform merchandising to ensure adequate stock levels on shopfloor and first-expiry-first-out rotation
• • Assist in routine stocktake and cycle counts of retail items in various locations
• • Assist in packing and repacking bulk stocks for retail pharmacy shopfloor and/or eCommerce sales
• • Assist with cashiering of retail items and medications when required
• • Provide customer service and execute security control measures
• • Assist outpatient pharmacy technicians in pre-packing of medications and patient registration when required
• • Maintain relevant documentation of routine work activities (e.g. cycle counts, eCommerce processing)
• • Any other duties as assigned by supervisors

Job requirements:

• Min. NITEC or Diploma holders
• Minimum 2-3 years of working experience in similar retail setting
• Able to commit long term

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Responsibilities:

• Arrange for meetings
• Assist with simple filing/records management, as needed
• Assist with simple emails
• Co-ordinate logistics, as needed, e.g. for meetings
• Assist with reports such as sending out standard emails asking for inputs, chase and collate returns
• Research, compile and summarise information for reports/presentations, as needed.

Requirements:

• A-levels and above
• Able to work independently in carrying out the abovementioned duties.
• Good organisation skills to ensure tasks are on track and delivered in a timely manner.
• Good people skills to engage internal stakeholders.

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Summary

• Mon to Fri, office hours
• Location: North
• MNC with career progressions

Responsibilities

• Test low-voltage and power distribution boards, and document results.
• Conduct and participate in factory acceptance (FAT) and witness tests (FWT) with clients.
• Perform in-house testing according to method statements.
• Conduct quality control checks such as visual inspections and torque tests.
• Report calibration status, defects, and testing tools to the Electrical Test Engineer or Quality Engineer.

Requirements

• Possess minimum Nitec in Electrical Engineering/ Electrical & Electronic Engineering.
• Able to interpret electrical schematic, single line diagram.
• Candidate with experienced in handling tools and equipment used in electrical testing will have added advantage.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Ng Jia Yee (Jacine) (R22109579)

Occupational Therapist | Up to $7k | 5Days | Office Hours | Multiple Locations

Basic - 3500-$7000
Working Hours – Monday to Friday (8:00 am - 5:30 pm)
Location: (Serangoon / Hougang / Lakeside / Bukit Batok West / Bedok/ Tampines / Pasir Ris / Dakota / Punggol / Toa Payoh )

Job Description

As an Occupational therapist, you enhance the quality of life for seniors by helping them maintain or regain independence in their daily activities and enabling them to live a purposeful life.

You will need to:

• Assess and evaluate the client's physical, cognitive, psychosocial, and occupational needs to design appropriate intervention plans.
• Support our clients to participate meaningfully in their environment
• Conduct caregiver training and education
• Prescribe appropriate aids or assistive devices
• Conduct home assessment and modification as necessary
• Participate in quality improvement, research, and collaborative projects
• Conduct training for therapists, support staff, and other healthcare professionals
• Ensure compliance with clinical protocols and service standard

Requirements

• Diploma / Degree in related discipline
• Proficient in Google Suite applications
• Open to travel to various locations to support other Therapists as well.
• With experience in Nursing Home Environment Preferred

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

• Provide administrative support to AP Department
• Perform data entry for Accounts Payment Dept
• Other ad-hoc duties as assigned by supervisor

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilites:

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care
• To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the Head of Departments and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Principal Responsibilities

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• In any crisis situation to advise and support the Head of Department and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff andHead of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.
• To participate in ward processes relevant to patients’ relations and experience.

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements

• min. Diploma/Degree in Public relations, Communications and Counselling related field of study
• Prior 3-4 years of relevant working experience in hospitality or healthcare public relations or caregiver support and counselling.
• Minimum 4-5 years relevant experience in a managerial role.
• Prior patient relations work experience from Healthcare/Social Service industry
• Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)