Roles & Responsibilities
Key Responsibilities:
â–ª Lead the Cleaning / Presentation team to ensure there is a positive, motivational, supportive working environment.
â–ª Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete
â–ª A focus on training and development of the team to establish good working practices with a vision and focus on both cleaning operation and creating meaningful positive customer experience interactions
â–ª Ensuring excellence for Cleaning operations which includes, but not limited to:
− Security, Health and Safety and compliance
− Cleaning standards
− Colleague Grooming and presentation
− Guest and Staff Interaction & Staff courtesy
− Best Practice and Innovation
â–ª Provide professional support to the business in service-related matters and in all contractual matters
â–ª Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
â–ª Take full ownership and manage to conclusion all cleaning feedbacks or complaints.
â–ª Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.
â–ª Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all users daily
â–ª Work closely with all stakeholders and various departments adding value and promoting team work throughout.
â–ª Manage and report on all cleaning operational budgets with full transparency including forecasted spends.
▪ To control the delivery of the colleague’s rosters, completion of payroll and correct manning levels ensuring compliance is always maintained
â–ª Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues
â–ª Carry out and manage daily site audits to ensure high standards of cleanliness and safe environment is always evident throughout the sites
â–ª Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly
â–ª Ensure adequate quality performance measures (KPI) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
â–ª Conduct quality audits to ensure service delivery adheres to the requirements as per the contracts and that outcome achieves / exceed client expectations
â–ª Ensure strict compliance to the Data Protection Act, and associated regulations
â–ª Delivery excellent leadership, communication and motivation to the site-based team including
communicating daily so that a sound communication channel exists in order that team goals can be achieved.
â–ª Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities.
â–ª Ensure effective operational communication including meetings, handovers and reporting.
â–ª Attend daily/weekly/monthly business progress meetings and team meetings as required.
â–ª Written reports to aid in company communication both internally and externally should prove concise and sound.
â–ª Communication of the Business Plan objectives should be applied to all levels of the business.
Requirements:
â–ª Able to manage complexity and able to deliver with short deadlines.
â–ª Outstanding stakeholder management, strong relationship building and influencing skills.
â–ª Ability to work in a team environment and autonomously. High energy, calm under pressure, real team player.
â–ª Demonstrates drive, resilience, open and innovation when working in a dynamic and fast paced environment. Decisive and collaborative in equal measures.
â–ª Experience in managing and coordinating crisis and emergency response.
â–ª Excellent verbal, written, interpersonal & communication skills.
â–ª Fluent in English, other languages would be desirable.
â–ª Able to have difficult conversations, clearly explains initiatives in sufficient detail to gain understanding, and the support of internal and external customers and partners.
▪ Considered a ‘go to’ person recognised as a role model internally and externally.
â–ª Credible across service areas, creates positive working environments, manages conflict.
â–ª Demonstrates high personal standards, able to identify positive behaviours in others.
â–ª Demonstrates consistent excellence in standards, behaviours, knowledge and skills.
â–ª Develops knowledge and skills of others to deliver objectives.
â–ª Experienced in influencing people, including people senior to their role.
â–ª Experienced in training, coaching and developing others.
â–ª Innovative and creative, challenges accepted beliefs.
â–ª Motivated to participate in development opportunities that increase capability and performance.
â–ª Self - aware, positive interpersonal skills yet determined. Bounces back after setbacks.
â–ª Willing to integrate across service areas, cross functional customer experience improvements are developed and implemented to the benefit of the organisation.
â–ª Microsoft Outlook, Word, Excel, PowerPoint.
â–ª Proven experience in operational management in Singapore.
â–ª Proven experience in developing others.
