About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

• Design, develop, and implement Spark Scala applications and data processing pipelines to process large volumes of structured and unstructured data

• Integrate Elasticsearch with Spark to enable efficient indexing, querying, and retrieval of data

• Optimize and tune Spark jobs for performance and scalability, ensuring efficient data processing and indexing in Elasticsearch

• Collaborate with data engineers, data scientists, and other stakeholders to understand requirements and translate them into technical specifications and solutions

• Implement data transformations, aggregations, and computations using Spark RDDs, DataFrames, and Datasets, and integrate them with Elasticsearch

• Develop and maintain scalable and fault-tolerant Spark applications, adhering to industry best practices and coding standards

• Troubleshoot and resolve issues related to data processing, performance, and data quality in the Spark-Elasticsearch integration

• Monitor and analyze job performance metrics, identify bottlenecks, and propose optimizations in both Spark and Elasticsearch components

• Stay updated with emerging trends and advancements in the big data technologies space to ensure continuous improvement and innovation

Skills/Requirement

Must have Skills:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field

• Strong experience in developing Spark applications. Experience with Spark Streaming is a plus

• Proficiency in Scala programming language and familiarity with functional programming concepts

• In-depth understanding of Apache Spark architecture, RDDs, DataFrames, and Spark SQL

• Experience integrating and working with Elasticsearch for data indexing and search applications

• Solid understanding of Elasticsearch data modeling, indexing strategies, and query optimization

• Experience with distributed computing, parallel processing, and working with large datasets

• Familiarity with big data technologies such as Hadoop, Hive, and HDFS

• Proficient in performance tuning and optimization techniques for Spark applications and Elasticsearch queries

• Strong problem-solving and analytical skills with the ability to debug and resolve complex issues

• Familiarity with version control systems (e.g., Git) and collaborative development workflows

• Excellent communication and teamwork skills with the ability to work effectively in cross-functional teams

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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Key Responsibilities

• Implement data transformation, aggregation, and enrichment processes to support various data analytics and machine learning initiatives.
• Collaborate with cross-functional teams to understand data requirements and translate them into effective data engineering solutions.
• Ensure data quality and integrity throughout the data processing lifecycle.
• Design and deploy data engineering solutions on OpenShift Container Platform (OCP) using containerization and orchestration techniques.
• Optimize data engineering workflows for containerized deployment and efficient resource utilization.
• Collaborate with DevOps teams to streamline deployment processes, implement CI/CD pipelines, and ensure platform stability.
• Implement data governance practices, data lineage, and metadata management to ensure data accuracy, traceability, and compliance.
• Monitor and optimize data pipeline performance, troubleshoot issues, and implement necessary enhancements.
• Implement monitoring and logging mechanisms to ensure the health, availability, and performance of the data infrastructure.
• Document data engineering processes, workflows, and infrastructure configurations for knowledge sharing and reference.
• Stay updated with emerging technologies, industry trends, and best practices in data engineering and DevOps.
• Provide technical leadership, mentorship, and guidance to junior team members to foster a culture of continuous learning and innovation to the continuous improvement of the analytics capabilities within the bank.

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Data Engineer, working with Hadoop, Spark, and data processing technologies in large-scale environments.
• Strong expertise in designing and developing data infrastructure using Hadoop, Spark, and related tools (HDFS, Hive, Pig, etc).
• Experience with containerization platforms such as OpenShift Container Platform (OCP) and container orchestration using Kubernetes.
• Proficiency in programming languages commonly used in data engineering, such as Spark, Python, Scala, or Java.
• Knowledge of DevOps practices, CI/CD pipelines, and infrastructure automation tools (e.g., Docker, Jenkins, Ansible, BitBucket).
• Experience with Graphana, Prometheus, Splunk will be an added benefit.
• Strong problem-solving and troubleshooting skills with a proactive approach to resolving technical challenges.
• Excellent collaboration and communication skills to work effectively with cross-functional teams.
• Ability to manage multiple priorities, meet deadlines, and deliver high-quality results in a fast-paced environment.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and their data services is a plus.

Key Highlights

• Exposure in the government sector
• Location: City Hall
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3100/month
• Duration: 12 months

Key Responsibilities

• Oversees building maintenance and inspections by conductiong regular building inspections
• Manages outsourced facility vendors and coordinates with departments for smooth operations.
• Assists in budgeting and procurement.
• Liaises with users for project requirements and supports building revamp projects.
• Ensures projects are on time and within budget.
• Tracks project milestones and maintains records.
  

Requirements

• Min Diploma in Real Estate, Facilities Management or Engineering with at least 2 years of experience in facilities management
• Working experience in facilities management or project management is a plus
• Familiar with government procurement policies will be advantageous

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Chok Kah Hwa

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Presently we have a Job Opening for a Project Engineer position

Relevant project management experience in Rail Electrical & Mechanical system;

• Relevant experience in Automatic Fare Collection system will be an advantage;

• Proficient in Microsoft Office for Windows;

• Able to cope with flexible working hours;

• Be expected to perform night works during engineering hours;

• Good analytical and problem-solving skills;

• Good written and verbal communication skills in English;

• Be expected to travel regularly between office and sites.

Developing Engineering Strategies.

• Implementing Engineering Strategies.

• Conducting Project Safety Briefing.

• Controlling Materials Order and Usage.

• Supervising your Construction Team.

• Increasing our Company's work quantity.

• Improving our Company's work quality.

• Reporting to the Director and ad-hoc duties.

Job Description

• As Application Engineer for Fluid Handling, you are working on Industry & Energy activities to support Sales Channels in achieving short- and long-term business objectives, increased profit and market growth.
• You're familiar with the specified application for end users & OEs. Provide troubleshooting support and give right recommendations to customers.
• Sensitive to market change, input the innovation direction to Product Development and implement the new product validation both in lab and in field as well as giving the final evaluation.
• Training to customers and internal departments from technical aspects.
• Executes department policies according to input from Head of Application Engineering. Ensures compliance with company policies & procedures.

Qualifications

• Bachelor Degree in Science or Business studies (university/university of applied science)

Additional Information

• 3 years of professional experience in project management, technical sales, application engineering or technical consulting
• Project management experience in major projects, especially in international business environment
• Project management experience specifically within an international business environment is highly desirable
• Experience with fluid handling, hoses, hose fittings, especially in the fields of industrial or energy markets
• Experience working with intercultural and interdisciplinary teams
• Exceptional written and oral communication skills
• Comfortable in public speaking, presentations and training others
• Advanced computer literacy skills, in particular Microsoft Office 365
• Additionally, you will have the ability to build strong relationships with internal and external stakeholders, particularly with external clients.
  

**12-month contract**

Work Location: CBD

Responsibilities:

• Process booking, confirmations and settlement
• Support for Derivatives module static data setup
• Reconciliation and life cycle management for FX & Derivatives / investigation on any of the exception
• Participate in User Acceptance Testing (UAT) for Ops enhancement
• Daily MAS derivatives reporting’s return monitoring
• Perform ad-hoc duties as assigned by the management

Requirements:

• Possess Diploma/Degree with minimum 3 years of relevant experience in FX / Derivative settlement
• Knowledge in equity derivative will be an added advantage
• Proficient in MS office, Word, and Excel
• Only Singaporeans

Please state your availability, currentand expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 23684

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

A Day in the Life

• Plan work scheduling for event / special projects set-up
• Attend tender briefings and assist in tender preparation, submission and presentation
• Gather costing by requesting for quotes from suppliers on product materials, based on clients’ specifications
• Negotiate best quotations with suppliers
• Prepare BOQ (breakdown of quantity) and PR (purchase requisition)
• List down materials/ fittings/fixtures are required
• Submit best quotes for sales to determine selling price
• Submit material samples for clients to review
• Manage clients’ expectations and provide information and support whenever necessary
• Time management and push execution of scheduling
• Brief and liaise with suppliers on projects’ requirements
• Conduct quality checks on quality of build/fabrication by suppliers to ensure it is in accordance with specifications
• Conduct site audit and measurements
• Site management and co-ordination
• Prepare quotations and progress report for clients
• Client servicing on clients’ feedback, request for additional items and placement of fixtures
• Manage and close projects within stipulated timeline
• Overseas short-term assignment or long term secondment (Asia) may be applicable depending on project

What we are looking for

• Minimum Diploma or Degree education
• Minimum 2-5 years of related experience preferably in construction / events / project management
• Good knowledge of all operational and technical aspects
• Possess excellent written and verbal communication skills
• A team player and able to multi-task and thrive in a fast paced environment

Salary will commensurate with candidate’s working experience and qualification

The Boat Shop Asia provides self-drive boat charters to PPCDL holders in Singapore. This role is for a operations lead who will manage the day to day operations of the company which will include:

1. Charter kickoff

2. Boat cleaning and maintenance

3. Boat delivery and commissioning

4. Customer management

5. Rescue and recovery of boats

6. Planning and scheduling

7. Training management

The successful applicant will manage a team of customer experience representatives to deliver our services to our clients and boat owners.

It is preferable that the applicant has a PPCDL and has some boating experience and has excellent communication skills.

Client: MNC A1 in Construction Industry
Location: Central Area
Salary: $3000 - $5500, Negotiable on Qualification Experience & Capability

** 14 days Annual Leave, bonus + Performance bonus. **

REQUIREMENTS:

• Degree/ Diploma in Civil Engineering or equivalent qualification
• Min 3 years of Singapore construction supervision / project coordination
• Autocad Expert
• Registered earthwork supervisor with EMA/SPPG will be an advantage

Responsibilities

• Managing the design of utility diversion route, supporting structure & other required structure.
• Study and determine the existing utilities, In-charge of site utility diversion work
• Engage and liaise with approved subcontractor for any services diversion works
• Identify and resolve system failures and perform to oversee preventative maintenance
• Compile data on utility process units, monitoring system efficiency and energy and material usage
• Manage utility construction projects, developing project scope, timelines, specifications, and budgets

TO APPLY:

Send in your detailed resume with the following to [email protected] or Whatsapp 89101675

Subject: Utility Engineer

1. Use MS Words Format. (No PDF file)
2. Bio Data
3. Availability date, any leave to offset.
4. Reason for leaving all previous employment.
5. State your Current, Expected & Last drawn Salary with ALL Previous Employers.
6. Past Projects & Duration

NOTE: Resumes Without the above-mentioned Information will NOT be Considered for any short-listing

Responsibilities

• Design and project management of mechanical/electrical engineering systems (MVAC, Elect, Lifts, Fire Protection, Plumbing and Sanitary, etc) for building projects in the various sectors such as residential, office, commercial, hospital, institutional, etc.
• Engineer shall be expected to carry out design work, attendance at consultants’ meetings and management of the relevant M&E aspects of the construction activities.

Requirements

• Bachelor degree holder in mechanical/electrical engineering
• At least 2 years of experience under consultancy culture
• Design and implementation, able to attend meetings independently
• Able to multi-task and work in a fast-paced environment
• Possess initiative, drive, and ability to work independently
• Good interpersonal/communicational skills
• Experience as a consulting in the construction industry is a pre-requisite
• Working schedule: 4.5 days
• Mondays to Thursdays (8am-6pm/9am-7pm), Fridays (8am-12pm/9am-1pm)
• Office location: Central

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Description:

• Must be a Diploma/Bachelor's Degree holder.

• Hands-on implementation experience in building full-stack Restful web Applications.

• Experience in the following domain area/Technology/Programming languages

• Communication/Data Protocols: Modbus, OPC UA/AD, IEC 101/104, TCP/IP, SFTP, MQTT, AMQP

• Programming languages: JavaScript, Python, C/C++, SQL

• Experience in Linux, Docker, PostgreSQL, And Firewall management

• Experience in Code Management and Deployment

• Certified in Microsoft Technologies will be an added advantage

• Knowledge in Azure Devops, Azure IOT and Azure sphere will be an added advantage.

Roles and Responsibilities:

• The candidate will be responsible for designing and implementing data acquisition solutions and systems that meet the requirements of our clients.

• The successful candidate will be expected to have strong problem-solving skills and be able to troubleshoot and debug complex issues.

• The candidate will also be responsible for developing and maintaining documentation for solutions, including design specifications and test plans.

Company’s Profile

Julian Grey’s client is a Singapore based solution provider for high quality IT security products to value add to their MNC clients & channel partners and has been in the market for more than 2 decades.

Location: Central

Benefits

AWS and performance bonus

Annual salary increment (subject to performance evaluation)

Medical and Dental

Responsibilities:

Provide on-site support for first-level end-user operations, understanding and managing complex technical issues in a dynamic business environment.
Proficient in managing, configuring, and upgrading Windows 10 & 11 client images

Conduct root-cause analysis and recommend solutions within SLA

Perform application testing before rolling out OS updates (Monthly basis)

Identify process gaps and implement continuous improvements

Possess strong knowledge of Windows features, registry editor, and hardening

Proficient in Command Prompt and PowerShell

Requirements:

Min. Diploma in Computer Science, Computer Engineering, Information Technology, or a related field.

At least 2 years of relevant experience.

Hands-on experience in building, testing, and implementing desktop images

Technical proficiency and a keen interest in exploring new technologies

Practitioner in ITIL Framework

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Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities:

• Analyze technical inquiries and evaluate client specifications
• Establish technical, application, and process design support.
• Prepare a quotation, including technical specifications and cost estimates for equipment or solutions, tailored to customer needs and budget.
• Develop a technical presentation for the customer.
• Communicate with the manufacturer or a representative to obtain an estimate.
• Collaborate with the draftsman to create the layout and process flow diagram or flowsheet.

Requirements:

• Min diploma in Mechanical, electrical, chemical or it’s equivalent
• At least one year related sales experience
• Prior sales experience in processing equipment/system is an added advantage
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Technical support in manufacturing and testing in product build.
• Technical support to QC in RMA issue.
• Technical transfer product/project in assembly and testing, and from customers.
• Technical support to QA in Compliance, Regulatory, Customer & Audit.

Job Requirements:

• Diploma with 2 years of relevant work experience in Electronics Manufacturing industry.
• Technical competent to handle product/project manufacturing, transfers and troubleshooting.
• Experience in product/project, PCBA manufacturing and testing.
• Able to liaise with customer on technical matters.
• Experience in manufacturing environment with ISO13485 & FDA preferred.
• 5 day work.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Key Roles and Responsibilities:

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organization.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Seasoned and experienced professional
• Has full understanding of specialisation area.
• Resolves wide range of issues in creative ways.
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments.

Knowledge, Skills and Attributes:

• Basic understanding and appreciation of technical design and business principles
• demonstrates fundamental project management and administration ability.
• Display customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Good verbal communication skills
• Client focused and displayed a proactive approach to solving problems.
• Ability to work under pressure.

Academic Qualifications and Certifications:

• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree - Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent (Preferred)
• CCNA, CCNP Certification
• Aruba Certified ClearPass Associate (ACCA)
• Alcatel-Lucent Enterprise Certified Field Expert (ACFE)
• Alcatel-Lucent Enterprise Certified System Expert (ACSE)
• Juniper Networks Certified Internet Associate (JNCIA)
• Juniper Enterprise Routing and Switching, Professional (JNCIP-ENT)
• Alcatel-Lucent Enterprise Certified System Expert (ACSE) – highly advantageous
• Aruba Certified ClearPass Professional (ACCP) – highly advantageous
• Nokia GPON – highly advantageous

Required Experience:

• Basic work experience in a technical implementation engineering or similar role
• Experience engaging with clients and conducting presentations.
• Basic project administration and documentation experience.
• Professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi-national) technology service environment.
• Experience in building Enterprise LAN and WAN.
• Expertise in routing/switching technology, including BGP, OSPF, etc.
• Experience in building complex WLAN – Cisco/Meraki/ Aruba/ Alcatel/ Juniper Mist
• Extensive in Network Access Control – ISE/ Aruba ClearPass
• Extensive hands-on LAN switches: Cisco N9K, Alcatel Omni Switches, Juniper EX switches
• Extensive hands-on Wireless site survey; Post & Pre heatmap generation
• Experience in building Campus network/Data Center with Software Defined Access (SDA) solutions ACI, SD-WAN, DNAC from Cisco. – highly advantageous
• Experience in network automation via scripting (e.g., Python, Ruby) or tools (e.g. Ansible, Algosec, Chef) – highly advantageous
• Experience in project management methodologies

Benefits Summary:

• Up to $4500 + Variable Bonus + Benefits
• 5 Days work week
• Working Location: West

Responsibilities:

• Ensure autonomous forklifts good in condition and proactively engage to resolve faults
• Coordinating and communicate with engineers to fullfill task of the project
• Ensure the performance and reliability of autonomous forklifts, network and consumer site infrastructure
• Taking ownership troubleshooting of autonomous forklifts to resolve issues
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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https://wa.me/6582693981

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Responsibilities

• Designing, developing, and maintaining software applications using C++ for manufacturing equipment
• Developing and implementing software for automated equipment operating at high speeds. Carrying out software design, coding, testing, debugging, and validation.
• Analysing and troubleshooting product failures to identify root causes.
• Performing software maintenance on existing equipment.

Requirements

• Diploma/bachelor’s degree of Automation, Mechatronics or Computer Science
• Minimum 3 years broad experience in SW design and implementation using C++.
• Experience working with Linux operating systems.
• Knowledge of the semiconductor backend industry

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License: 13C6305

Reg. No.: R22108000

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

Job Highlights

• Permanent Position
• Competitive salary and benefits package
• Opportunity to work on exciting and challenging projects
• Great opportunities for learning & career advancement
• Transport provided at Tuas Crescent MRT

Responsibilities:

• Study the project requirement, specification, scope of work and scope supply
• Attend periodical meeting with client to discuss on the engineering clarification and engineering status
• Responsible for the master material take off, procurement of insulation materials and expediting materials to be delivered on time
• Overseeing master status of Engineering, Procurement and construction status
• Resolve engineering matters as advised or instructed by the department head and engineer manager
• Establish sequence of priority for piping completion with other relevant departments
• Ensure work and materials are in accordance with sequence and stated quality standards and requirements
• Supervise fabrication and installation of piping items are in accordance with drawings and clients specifications
• Organize and control shop fabrication activities

Requirements:

• Degree / Diploma in Mechanical Engineering or relevant qualification
• Min 5 years experience in relevant industry

Responsibilities:

• Assist in handling procurement activities which include purchase requisitions and issuing of Purchase Orders
• Assist in planning shipments, liaise and coordinate with suppliers and freight forwarders
• Assist to monitor and record on import/export activities
• Assist to prepare, submit and file relevant administration documents in a timely and accurate manner
• Provide administrative duties to the Operations Team
• Provide office administrative support such as office maintenance, replenish pantry inventory etc

Requirements:

• Minimum GCE 'N'Level
• Minimum 2 years' working experience
• Strong attention to details with ability to multi-task
• Independent and able to organise work efficiently
• Willing to learn and a positive working attitude
• Good verbal and written communications and interpersonal skills

** 5-day work week

** Shuttle Bus Service provided at Ang Mo Kio / Yio Chu Kang MRT station

Confirm all shipment information with origin to initiate shipment

Receive and validate customers order including shipping documents, SLI, EIN, credit application

Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions

Verify shipment status, review pre-alert and verify shipment handling instructions to operations

Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception

Communicate and resolve problems that arise in the movement of product

Communicate exceptions and shipment status with Customer

Responsibilities:

• Regularly visit new and existing clients
• Increase client base through cold calling and industry expansion
• Examine and investigate emerging industries
• Offer clients post-purchase assistance
• Communicate with vendors for project sales
• Conduct a fundamental spray demonstration in the testing facility

Requirements:

• Min Nitec in Mechanical, Chemical, Mechatronic or it’s equivalent
• At least one year related outdoor technical sales experience
• Previous sales experience in fluid control products is an added advantage
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

EUC Engineer (Fixed shift)

Brief Description:

End-User Support, strong in supporting all windows, iOS, and macOS systems, applications, and networking related.

Responsibilities

• Experienced in troubleshooting both desktop/laptop hardware and software.
• Single point of contact for end-users to log incident and service requests via email and hotline.
• Support user queries or issues are captured and validated for further processing.
• Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
• Adhere to the SOP and Policy defined.
• Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
• Implementing best practices to reduce time and increase efficiency.
• Incident ownership, monitoring, tracking and communication with all parties.
• Focus on First Call resolution to ensure early closure of tickets.
• Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client’s network connectivity
• Install applications/software and apply updates/patches to desktops, notebooks and other end-user computing devices
• Preparation of desktop/notebook system image
• User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
• Perform file backup, migration and restoration for end-users' desktops/notebooks

Requirements

• Higher Nitec and above in Information Technology or related field
• Provide IT technical service desk and onsite support for end-user services
• Support desktops, notebooks, printers and other hardware components.
• Minimum 3 years of IT (EUC) relevant experience in Apple products, applications and networks.

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD4,000

Location: Jurong, Suntec, East Coast, Punggol

Working Hours: Fixed shift
i. Mon – Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon – Fri 10:00 am to 7:00 pm (onsite)

Commencement: Immediate