Operations Management:

· Oversee daily operations, ensuring efficient execution of tasks across departments to maintain smooth business functions.

· Liaise closely with the Sales team to ensure alignment with product delivery strategies and customer needs.

· Assist the Regulatory Department in preparing for internal and external audits, ensuring compliance with required standards.

· Issue invoices, airway bills, and assist with packing and labeling of products for delivery.

· Provide logistical and administrative support, including the preparation of internal and external audits.

· Help build and improve resilient internal processes to support rapid scaling and operational growth.

· Coordinate internal resources and assist various teams to ensure projects are delivered on time and meet the company's standards.

· Provide administrative support to ensure all marketing and operational initiatives are executed seamlessly.

Marketing Support & Content Development:

· Assist in the creation and development of engaging marketing materials, such as product brochures, press releases, and digital content for social media.

· Conduct market research to stay ahead of industry trends and competitor activities, offering insights to inform marketing strategies.

· Develop innovative marketing ideas to promote EyRIS products and services, reaching new clients and partners.

· Respond to customer inquiries through email and social media platforms, ensuring professional and timely communication.

Event Representation & Global Branding:

· Represent EyRIS at international events, exhibitions, and conferences, promoting our innovative solutions to a global audience.

· Support the Marketing team in planning and executing promotional activities that boost brand awareness and client engagement.

Administrative & Operational Efficiency:

· Perform any other additional ad hoc duties as assigned.

Work Experience Requirements:

· Ability to work efficiently in a fast-paced, dynamic environment.

· Drive for Excellence: Entry-level candidates are welcome, as long as you're motivated, proactive, and eager to learn.

· Team Player: Collaborative mindset with excellent interpersonal skills, thriving in a dynamic team environment.

· Problem-Solving Skills: Strong analytical skills and the ability to think outside the box to overcome challenges.

· Tech-Savvy: Proficiency in Microsoft Office applications, with design capabilities (Adobe Photoshop, Illustrator) as a bonus.

· Prior experience in operations and/or marketing is an advantage.

· Language Proficiency: Professional proficiency in English and Chinese is required, while proficiency in other languages is advantageous.

• Manage all inquiries and maritime cargo operations
• Keep an eye on client and vendor emails, calls, and texts.
• Obtain DO from client and respond to email
• Verify the stock availability on DO and notify the customer.
• Make contact with the appropriate agency and share contact details and emails with them.
• If necessary, make plans to pick up supply from nearby vendors.
• Keep track of inventory for movement in and out.
• Keep a watchful eye on the supply boat and vessel arrival status.
• Verify the boat arrangements if necessary.
• Set up the paperwork and transportation for loading
• Make sure the customer is updated with all additional costs.
• Retrieve the endorsed vessel. DO once loading is complete.
• File all paperwork correctly after the project is finished
• Any additional ad hoc tasks that management assigns

Job Title: Director of Operations ($6000-$8000)

Job Type: Full-time

Job Summary:

We are looking for an accomplished and strategic Group Operations Director to lead and manage the operations of all hotels within our group. This pivotal role is responsible for ensuring the highest standards of service, operational efficiency, and profitability across all properties. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a proven track record of driving business success at a multi-property level.

Key Responsibilities:

• Strategic Leadership: Develop and implement the overall operational strategy for the hotel group, aligning with the company’s vision, mission, and financial objectives.
• Operational Oversight: Oversee and coordinate the operations of all hotels in the group, ensuring consistency in service standards, guest experience, and operational procedures.
• Performance Management: Monitor and analyse the performance of each hotel, identifying areas for improvement and driving initiatives to enhance profitability and operational efficiency.
• Budget and Financial Management: Work closely with the finance team to develop and manage budgets, ensuring that all hotels meet or exceed their financial targets.
• Talent Development: Lead, mentor, and develop hotel General Managers and their teams, fostering a culture of excellence, accountability, and continuous improvement.
• Compliance and Standards: Ensure all properties comply with health, safety, regulatory, and brand standards, conducting regular audits and implementing corrective actions where necessary.
• Expansion and Growth: Collaborate with the executive team on business development opportunities, including the acquisition or development of new properties within the group.
• Crisis Management: Lead the group’s response to operational crises, ensuring that all properties are prepared for and can effectively manage emergencies or unexpected challenges.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; an MBA is preferred.
• Minimum of 5 years of senior leadership experience in hotel operations, with a track record of success at the regional or group level.
• Extensive knowledge of hotel management systems, financial management, and operational best practices.
• Proven ability to lead large teams, manage multiple properties, and drive business success.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• Strong communication, negotiation, and relationship-building abilities.
• Experience in managing budgets, financial reporting, and achieving financial targets.
• Willingness to travel frequently and manage operations across multiple locations.

Qualifications:

• Proven experience in a senior operations role within a large hotel group or hospitality brand.
• Strong leadership and team management capabilities.
• Deep understanding of the hospitality industry, including trends, challenges, and opportunities.
• Commitment to delivering exceptional guest experiences and driving operational excellence.
• Ability to work effectively in a fast-paced, dynamic environment.

Benefits:

• Competitive salary and executive bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement within the company.

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

Benefits Summary:

• Up to $3100
• 5 days
• Working Location: Clementi
• Company transport provided at MRT Station

Responsibilities:

• Follow up on shipment progress and ensure goods are delivered in a timely manner
• Handling process order, verifications and follow up with customer orders
• Coordinate with shipping operators of the status delivery and loading scheduled
• Handle customer complaints and building good rapport with customers
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Jobscope

• Build six sigma and lean capability of colleagues through training and coaching (including IMEx orientation, IMEx elements, Innovation, process capability, M1 training and certification, etc.)
• Support site opex lead in goal setting, goals cascade and performance reviews
• Continuously deliver measured improvement in performance in all aspects of business for all the IMEx Ecosystem(s)
• Lead Six Sigma and Lean projects that are aligned with the site's short term and long-term goals
• Provide leadership & guidance to Green Belts and Yellow Belts
• Promote Good Practices and sharing knowledge across the site through community of practice and within the network
• Own the CI element and work with site leadership team to ensure a consistent and impactful application of CI loop site-wide
• Own, maintain and promote CI reporting and tracking portal Promote CI culture through reward and recognition
• Develop courses of action and drive implementation of solutions
• Play an active and impactful role to deliver flawless execution in the Business Excellence, Process Centric Team (PCT) by updating performance against metrics, highlighting & resolving issues, with appropriate escalations

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

As part of Level 3 Development team the enhanced functionality a scrum team you will:

• Design, develop and implement features, enhancements, Webservices, Microservices, tools and utilities in a client facing environment on a platform that is highly scalable and resilient on the N-tier architecture in Agile development life cycle.
• Acquire comprehensive knowledge of the Visa Dispute business domain, contribute to requirement analysis, evaluate various coding alternatives, and participate in scoping and sizing activities.
• Perform third and fourth level support in production and client certification environment with root cause analysis including identifying, developing, and providing solutions for production issues.
• Analyze and identify the root cause of performance issues and propose changes to designs and new enhancements for resiliency and scalability.
• Engage in effective communication and collaboration with team members, including vendor partner teams
• Participate in technological proof-of-concepts, embrace new technologies and frameworks and in code review processes to ensure quality and consistency
• Produce and maintain technical documentation to support development and operational initiatives
• Collaborate with Product Owners, Architects, SME's, DevOps, Security, Business, Performance, Automation, and Operations teams to ensure alignment across initiatives.
• Strive for excellence and innovation in service delivery, seize opportunities and consistently think and act ahead of the curve to drive success

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer, you will be an integral part of a multi-functional development team inventing, designing, building, and testing software products that reach a truly global customer base. While building components of powerful payment technology, you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads 

• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions. 

• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology 

• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities 

Essential Functions:

• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.

• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.

• Plays a significant role in the development and delivery of new features within a product from end-to-end.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g., Java, C#, C++)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.

• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We’re searching for a Senior Network & Security Engineer (L3 Support) to be part of our diverse team of talent here at NCS!

Overview

As a Network and Security Engineer (Level 3 Support), you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to have a very strong understanding of network infrastructure, security protocols, and the ability to work in a 24x7 environment.
 

What will you do?

• SME for Network and Security: Provide escalation support for Network (Cisco, Aruba, Alcatel, F5) and Security Products (Check Point, Palo Alto and Fortinet)
• Troubleshoot and Resolve Issues: Provide advanced to in-depth troubleshooting for network and security incidents, including routers, switches, firewalls, VPNs, and other network devices.
• Incident Response: Respond and resolve network and security incidents in a timely manner, ensuring minimal downtime and impact on operations and strict adherence to committed SLA. First responder to Priority 1 incidents and resolved incidents within OneCare contractual SLA
• Documentation: Maintain detailed documentation of network configurations, changes, and incidents. Create and update technical documentation and standard operating procedures.
• Collaboration: Work closely with Level 2 and Level 1 support teams, remote and field support network/security engineers to resolve complex issues and improve network performance.
• On-call Support: Provide 24x7 on-call support on a rotating basis, ensuring availability to address critical issues as they arise

 The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of working experience with focus on network and security support roles
• In depth knowledge of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and security technologies (VPN and IDS/IPS)
• Deep understanding of packet capture analysis and network physical and logical topologies
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to express oneself to stakeholders
• Willingness to work in a 24x7 environment, including nights, weekends, and holidays as needed

ROLES & RESPONSIBILITIES

• To be responsible for all deliverables required in the agreement with Singapore General Hospital.
• To organize his team to align with the overall client’s expectation and contractual requirements andsupport the operations of the hospital, especially in the front end engineering and customersupports. To plan and execute all fix it and programmed maintenance within the frame work of theallocated resources.
• To plan the resources available to align with the operational requirements for fix it and programmedmaintenance.
• Managing all minor repairs and fix it work within the budget.
• Work closely with other service providers in the hospital to be part of the team to create a safe andsound environment for the patients, staff and visitors, especially ISS House Keeping and Portering team to demonstrate the strength and capability of ISS’s integrated service model to be productive, efficient and effective.
• Constantly engaging the client and end users to seek feed back, gaps and improvementopportunities through survey and dialogue.
• Responsible for overall customer and end users relationship management while exercising costcontrol monitor and measure with the awareness to generating additional works to enhancemargin.
• To stabilize the team during upon operations and continued to seek improvement in theorganization structure and operations process to improve supports to the hospital.
• Manage relationship with all specialist sub-con and contractors appointed by the hospital toachieve the required KPI, client’s expectations and deliverables in the contract with SingaporeGeneral Hospital.
• Be part of the team to management energy saving and initiatives.
• Identify engineering issues and trouble shooting to response to end users’ request. Resolving andmitigating potential engineering problems and potential cause to system breakdown. Work closelywith the Central Operations to tackle engineering problems.

JOB REQUIREMENTS

1. Contractual fulfilment of ISS for the outsourced facility management contract

2. Compliance of all statutory requirements

3. Successful mobilization

4. Achieve financial margin set by the management

5. Motivation and leadership of the outsources facility management team

6. Meeting KPI requirements and meet customers’ and end users’ expectations

7. Healthy QEHS records

8. Provide an safety environment to enhance the patient’s staff’s and visitors’ experience

Our client is from Oil and Gas industry, a local leading player. They are looking for a Project Operations Manager for the next phase of their business. They are located in West.

Duties of Project Operations Manager:

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.

Requirements

• Min Degree in Engineering related field.
• Min 8 years of project operations experience in Oil & Gas or Petrochemical industry
• Experience in leading a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

We specialize in providing professional beauty and wellness services. With our business growing rapidly, we are looking for a passionate and innovative Private Domain Growth Operations Manager to join our team and drive user engagement and sustained growth in our private domain.

Key Responsibilities:

1. Private Domain Growth Strategy: Develop and implement a private domain user growth strategy, leading marketing initiatives from 0 to 1, and increasing the brand's influence in the private domain.
2. Multi-Platform Operations: Manage and optimize user engagement and interaction across various private domain platforms and social media (TikTok, Instagram, WeChat, Douyin, Xiaohongshu, etc.), improving user retention and activity.
3. Content Planning and Execution: Create high-quality content, including photos, videos, and marketing visuals, to boost user engagement and conversion rates.
4. Campaign Planning and Management: Plan and execute online and offline marketing campaigns based on industry trends to achieve both brand exposure and sales conversion targets.
5. Data Analysis and Optimization: Use data-driven analysis to optimize user acquisition, retention, and engagement strategies, continuously improving the lifetime value of private domain users.

Job Requirements:

1. Industry Experience: 5+ years of experience in private domain operations, with a background in the beauty and wellness industry.
2. Social Media Operations: Familiar with major English and Chinese social media platforms and their operational techniques, with the ability to develop and implement effective user growth strategies.
3. Creative Skills: Strong content creation abilities, skilled in producing visually appealing content such as images and short videos, and proficient in using relevant design and editing tools.
4. Data Analysis Skills: Ability to develop and adjust operational strategies based on data analysis to optimize user experience and growth pathways.
5. Self-Starter: Capable of independently driving projects from concept to execution, able to work under pressure.

We Offer:

1. Competitive salary and performance-based rewards.
2. Opportunities to grow and innovate alongside top talent in the industry.
3. A fast-growing platform with ample career development opportunities.

Job Description

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.

Qualifications

• Bachelors or Master or University Degree, or equivalent education in any field.
• 2+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.
• Excellent interpersonal communication skills, both in English and Korean (written and verbal).
• Proficiency in MS Office – Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Korean Language expertise is a MUST.

NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations (Web Applications) to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. He/She should possess expertise in classic ASP, .NET programming languages, MS SQL, Oracle, and demonstrate a strong analytical mindset. As a Web Applications Specialist, he/she will play a key role in analysing user requirements and providing effective solutions to meet our organization's needs.

If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Responsibilities:

Classic ASP and .NET Development

• Design, develop, and maintain web applications using classic ASP and .NET programming languages.
• Ensure the efficiency, scalability, and performance of applications.

Database Management

• Proficient in working with MS SQL and Oracle databases.
• Develop and optimize database queries, stored procedures, and triggers.

User Requirement Analysis

• Collaborate with stakeholders to gather and analyze user requirements.
• Translate business needs into technical specifications.

Troubleshooting and Debugging

• Identify and resolve issues related to web applications, databases, and integration points.
• Conduct thorough testing to ensure the reliability and stability of applications.

Proficient in Power Automate to streamline and automate business processes

• Experience in creating workflows and connectors to enhance system integration.

SharePoint Management

• Hands-on experience in managing SharePoint sites, including configuration, customization, and administration.
• Knowledge of SharePoint best practices for document management and collaboration.

Documentation

• Create and maintain comprehensive documentation for developed applications, databases, and solutions.
• Keep documentation up-to-date with any changes or enhancements.

Collaboration

• Work closely with cross-functional teams, including developers, designers, and system administrators.
• Provide technical expertise and support to team members.

Maintain service level agreements and service improvements, and other areas

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Degree in Information Technology, Computer Science or other related discipline
• Possess a good Information Technology background in software and application development and support with at least 2 years of relevant experience
• Proficient in troubleshooting software and application
• Proficient in asp, asp.net languages, MSSQL, and oracle DB
• Experienced in managing Teamsite
• Experienced in Power Automate will be an added advantage
• Demonstrated decision-making and problem-solving skills
• Is detail-oriented and capable of multi-tasking
• Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization
• Serve as the functional subject expert for the systems that he/she will be handling
• Possess good teamwork and interpersonal skills
• Good oral and written communication skills

The Travel Operations Manager/ Assistant Manager is a key role combining operational excellence with client-facing support. You will lead a team of operations specialists to ensure efficient and effective delivery of all travel-related services for our clients. This includes managing travel bookings, collaborating with the sales team on quotations, optimizing travel costs, and providing exceptional support to both clients and internal stakeholders. Some travel may be required to meet with clients or vendors.

Job Description

- Team Leadership:

• Lead, mentor, and develop a team of travel operations specialists.
• Delegate tasks, monitor performance, and provide constructive feedback.
• Foster a collaborative and supportive team environment.

- Travel Management:

• Oversee all aspects of travel arrangements, including flights, accommodation, ground transportation, and visa processing.
• Develop and implement travel policies and procedures to ensure efficiency and cost­ effectiveness.
• Negotiate with travel vendors to secure competitive rates and favorable terms.
• Utilize travel management tools and technology to streamline processes and track expenses.

- Client Management:

• Serve as a point of contact for clients, understanding their travel needs and preferences.
• Build and maintain strong relationships with clients, ensuring their satisfaction.
• Proactively address client inquiries and resolve any travel-related issues.

- Compliance & Risk Management:

• Ensure compliance with all relevant travel regulations, visa requirements, and company policies.
• Implement risk management strategies to mitigate potential travel-related risks.
• Stay informed about travel advisories and updates to ensure traveler safety and well-being.
• Excellent communication, interpersonal, and client management skills.
• Strong analytical, problem-solving, and organizational abilities.

Requirements:

• Bachelor's Degree or Diploma in Business Administration, Hospitality Management, or related field
• Minimum 3 years of relevant experience
• Experience in customer service management and/or travel industry operations is an advantage
• Strong leadership abilities with a track record of effectively managing teams
• Excellent communication, negotiation, and interpersonal skills
• Ability to thrive in a fast-paced, high-pressure environment and prioritize tasks accordingly
• Analytical mindset with proficiency in data analysis and reporting
• Familiarity with travel industry trends, destinations, and suppliers
• Problem-solving aptitude and a customer-centric approach to service delivery

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About The Opportunity

The ETS (Enterprise Technology Services) Level 2 Service Operations Team Leader is responsible for overseeing the daily operations of the Level 2 Service Centre Team, managing the team, representing the team to other stakeholders, and helping to ensure that the team and its processes are constantly developing and improving. The Level 2 Service Operations Team Leader will work closely with other Leaders in the wider Service Operations Team to ensure that all ETS service teams are providing a consistent, standardised, and amazing support experience. The Level 2 Service Operations Team Leader will have effective communication and customer service skills and the ability to network and maintain relationships with other support teams.

Key duties & responsibilities:

• Manage and develop the Level 2 Service Centre Team to meet ETS customer service standards and standard operating procedures.
• Adhere to the Standard Operating Procedures and best practices set within Service Operations and ETS
• Develop and train the Level 2 Service Centre Team and facilitating the creation of support documentation to assist with managing incidents and requests.
• Facilitate regular team stand ups, weekly business meetings, CDPs, quarterly business planning sessions.
• Report on and monitor the Level 2 Service Centre Team’s performance, as per standard operating procedures.
• Recruiting, interviewing, onboarding, and performance management of Level 2 Service Centre Team members
• Identify skills gaps and training opportunities for Level 2 team.
• Scheduling and resourcing the Service Operations Team to meet customer demand.
• Trend analysis to detect continuous improvements, automation and shift left opportunities.
• Identify, raise, and assist with Major Incidents and Problems.
• Approve changes
• Review and respond to feedback both from end users and internally within ETS.
• Act as an escalation point within region for Service Operations.
• Provide metrics based on customer access channels to help us drive our preferred channels.
• Be capable of carrying out the Level 2 Service Desk Analyst responsibilities and step in to support when needed.
• Engage with other Service Operations Team Leaders across countries and regions to ensure a consistent service is provided across all ETS services.
• Engage with Project Management team to ensure the Level 2 team are kept up to date of any future projects.
• Engage with Product Management team to ensure the Level 2 team are kept up to date of any future projects.
• Be available outside of standard business hours to be able to collaborate as part of our global business.

We’d love to hear from you if you have...

• Minimum 5 years experience working within a technology support context
• Minimum 2 years experience working as a leader or manager within a technology support context
• Broad understanding of Flight Centre’s full technology offering
• Specific understanding of Hardware and PC Support and the Standard Operating Environment (SOE).
• Highly effective skills in communication and customer service with the ability to network and maintain relationships with other support teams
• Travel Industry experience would be desirable
• Has the ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for service operations and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to advocate for resources, support, and appreciation for service operations.
• A complete understanding of the organisation’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

Are you ready to elevate your career in travel management? Apply with FCM today!

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

Job Responsibilities:

• Overall project planning, scheduling, monitoring and updating to meet project completion targets.
• Coordinate and monitor work progress at site (periodical site inspection and attending meetings)
• Lead in Site Coordination and execution relating to the construction project.
• Ensure that the construction, installation and assembly of components, equipment and systems of the construction is aligned with the construction plans and drawing designs.
• Assist Construction Manager and Project Manager in sub-contractor management, on-site technical, engineering matters.
• To lead a team of supervisors and engineers, to ensure, supervise and monitor projects are carried out in accordance with the company’s operating procedures, quality standards & project specifications.
• Facilitate regular inspections to ensure compliance with relevant regulatory and legislative requirements, processes and procedures.

Job Requirements

• Possess a Degree in Civil Engineering or equivalent.
• Minimum 2 years of relevant building project experience in Main-contractor environment
• Be able to work independently as well as acquiring good interpersonal skills to coordinate between the various disciplines and consortium partners.
• Must be technically inclined and possesses excellent problem-solving skills.
• Meticulous in drawing preparation and documentation
• Experienced with Building / Industrial projects will be a plus.
• Experienced with Public project.

• Opportunity to work in an Asian MNC with a presence in Singapore, Malaysia and Vietnam
• Concrete and technology innovation is the core of what we do
• Passionate, energetic and innovative work culture

Responsibilities:

• Review, coordinate with Professional Engineer and finalise technical drawings for assigned projects given by the Facilities Manager
• Ensure, administer and comply with safety & health procedures at the project site at all times
• Schedule work progress from commencement to final commissioning
• Co-ordinate work schedule with sub-contractors to ensure that projects are executed effectively within the scheduled timelines
• Ensure that all plant facilities are properly set up, in accordance to the design plan, before handing the site over to the Operations team
• Carry out testing and commissioning of the newly erected batching plant site before handing the plant over to the Operations team.
• Regularly update progress status and matters of concern to the Assistant Facilities Manager

Requirements:

• Bachelor's degree in mechanical engineering or a related field
• 1-2 years of experience working in engineering
• Firm grasp of engineering concepts and experience designing mechanical systems and products
• Experience using AutoCAD
• Proficient in the use of Microsoft Office suite (Word, Excel and PowerPoint)
• Exceptional technical and problem-solving skills and reasoning ability
• Able to work independently with a positive attitude under tight schedules
• Estate management preferred
• Good communication and interpersonal skills
• Good knowledge of local safety regulations
• Possess a Class 3 driving license

Interested applicants are invited to sent in full resume, stating current & expected remuneration via "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

• Opportunity to work in an Asian MNC with a presence in Singapore, Malaysia, Vietnam and Indonesia
• Concrete and technology innovation is the core of what we do
• Passionate, energetic and innovative work culture

Responsibilities:

• Work at the heart of our Ready-Mixed Concrete operations: In our world-class Innovation Centre, Command Centre and/ or island-wide batching plants
• Conduct regular in-house testing to monitor concrete raw materials and product performance, in accordance with international test standards and specifications
• Assist in all measures related to product quality control
• Liaise with customers to ensure deliveries are arranged accurately and production targets are meet
• Perform quality control works at both batching plants and on site
• Educate staff and drivers on the importance of good quality control for concrete
• Other ad hoc assignments as assigned

Requirements:

• Diploma / Bachelor’s Degree in Engineering (Civil) or equivalent
• Entry Level candidates are welcome to apply
• Familiar with the fundamentals of concrete properties, admixture technologies and applications
• Familiar with SSEN, ACI, ASTM, and BS/ EN standards or specifications for Civil
• Engineering and concrete
• Proficient in written and spoken English
• Able to work independently with a positive attitude to deliver within tight deadlines
• Strong interpersonal and customer relationship skills

Interested applicants are invited to sent in full resume, stating current & expected remuneration via "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Able to plan / coordinate site works and resolve drawing details and discrepancies.
• Able to liaise with consultants and subcontractors.
• Able to work independently and as a key member of the Site Management.
• Ability to identify potential and occurring problems that affect the schedule of works at site and recommend solutions to relevant team/department.
• Review drawings for conflicts with Structural/M&E and liaising with consultants to resolve issues.
• Ensure all works are carried out within schedule and maintain the required quality.
• Ensure work safe environment at the work site and manage workers.
• Assist Construction/Project Manager in overseeing the daily construction and site coordination of different activities.
• Responsible for preparing, submission and monitoring of technical drawings, method of statements and shop drawings.
• To monitor the progress of work against the baseline schedule & preparation of daily records & monthly site progress reports.
• Responsible for general on-site technical and engineering matters.
• Quality Control.
• Co-ordination of works with subcontractors.
• Liaise with the consultants on technical and quality issues.
• Arrangement for inspection of works.

Job Requirements:

• Bachelor degree in Civil Engineering or related equivalent
• Required skill(s): MS Office, preferable candidate with AutoCad skills
• Minimum 2 years Site/Working Experience

Job Responsibility:

• To manage the team in the respective Areas and Central Operations to carry out daily back-end engineering maintenance works and ensuring excellency and consistency in operational supports within Singapore General Hospital (SGH) according to the design intents of the various mechanical, electrical, medical and specialist
• To be responsible for all deliverables required in the agreement with Singapore General Hospital.
• To organize the team to align with the overall client’s expectation and contractual requirements and support the operations of the hospital, especially in the front-end engineering and customer
• To plan the resources available to align with the operational requirements for fix it and programmed maintenance.
• Managing all minor repairs and fix it work within the budget.
• Work closely with other service providers in the hospital to be part of the team to create a safe and sound environment for the patients, staff, and visitors, especially ISS House Keeping and Portering team to demonstrate the strength and capability of ISS’s integrated service model to be productive, efficient, and effective.
• Constantly engaging the client and end users to seek feedback, gaps and improvement opportunities through survey and dialogue.
• Responsible for overall customer and end users’ relationship management while exercising cost control monitor and measure with the awareness to generating additional works to enhance margin.
• To stabilize the team during upon operations and continued to seek improvement in the organization structure and operations process to improve supports to the hospital.
• Manage relationship with all specialists’ sub-con and contractors appointed by the hospital to achieve the required KPI, client’s expectations and deliverables in the contract with Singapore General Hospital.
• Be part of the team to management energy saving and initiatives.
• Identify engineering issues and troubleshooting to response to end users’ request. Resolving and mitigating potential engineering problems and potential cause to system breakdown. Work closely with the Central Operations to tackle engineering problems.

Job Requirements:

• Diploma in Engineering (Electronic, Electrical, Mechanical, Civil, Building Services Estates Management) with minimum three (3) years’ experience in supervision works.
• Must be matured and self-motivated. Minimum of ten (10) years working experience

Job Description

• To manage the shift group to optimise plant performance within the agency’s regulations and compliance requisite.
• To ensure safe, efficient and smooth operation of the plant equipment and machinery so as to achieve the plant objectives.
• To coordinated activities and ensure safety procedures in accordance with the permit-to-work system such that works can be carried out safely and efficiently
• To monitor and take corrective measures to optimise Plant performance.
• To be responsible for the PTWs issued during the shift and ensure proper hand-over of shift regarding works to be followed up, outstanding PTWs, the isolation and normalisation of equipment.
• To attend to Plant emergencies and make critical decisions to initiate where and when necessary for safe shutdown of plant equipment.
• To be in charge of the whole plant including security, weighbridge, refuse reception and transportation of ash and scrap after office hours.
• To provide leadership and build a harmonious, committed and motivated team, working cooperatively with management in pursuit of organizational goals.
• To bid and optimise sale of energy to Energy Market and ensure compliance power generation as determine by Energy Market Company.
• To liaise with EMA for timely synchronising and desynchronising of Generator.
• To perform any other duties as delegated by the Operations Manager or Plant Management
• To assist in the formulation and preparation of operating procedures for operations, maintenance works, equipment testing, plant emergencies and optimisation of the plant’s performance.
• To provide support to BCP, IQC, R & D, ISO, external and internal audit and any other activities.
• To conduct subordinates’ performance reviews to determine competency, knowledge and contributions of shift personnel.
• To provide supervision, leadership and build a harmonious, committed and motivated team, working cooperatively with management in pursuit of organizational goals.
• To be responsible for personnel matters of his staff such as leave attendance, conduct, discipline and provide counselling.
• To provide in-depth training and operational knowledge to the subordinates in line with the plant’s succession planning.
• Any other ad-hoc duties as assigned by supervisor or plant management.

Job Requirements

• Diploma / Degree in Engineering (Chemical, Mechanical)
• Possess 10 years work experience as Operations Engineer in WtE or power plant industry
• Strong technical and O&M expertise in WtE including stoker grates, furnace, steam boilers, flue gas treatment, steam turbine-generator, water and wastewater treatment plant, steam and condensate system, air cooled condenser system, closed loop feedwater system, electrical transmission and distribution system and control and instrumentation system.
• Skilled in comprehending P&ID, PFD, SLD.
• Strong experience with LOTO
• Has good management mindset
• This is a 2 years contract role

Position Summary:

The Workload Automation & Scheduling group is responsible for engineering and support of the Workload Automation IT infrastructure for Visa Inc. and VisaNet via Vendor Tools and Homegrown Web Application Utilities. The team is responsible for all technical aspects of design and build for the Workload Automation lifecycle from project initialization, system installation, application test & build and maintenance, operational support to application and system decommissioning. This role is an Advanced SME individual contributor role responsible for identifying and resolving issues of moderate to high complexities to do with Visa’s Workload Automation Scheduling, VFT/MFT. This position is at a professional level and requires strong execution and analytical abilities to diagnose, mitigate and resolute small to highly complex events. This role works independently and receives minimal guidance providing out of the box solutioning, innovation and keeping up with the latest industry innovative workload automation processes.

RESPONSIBILITIES:

• Engineer, Design and build new application services from PD within Workload Automation Tools (BMC Control-M & Broadcom ESP)
• Excellent Problem Determination skills to ensure mitigation time is kept to a minimum in meeting SLA and uptime expectations.
• Strong experience with Agile development incorporating Workload Automation tool / Batch processing into Full CI/CD technologies such as GIT, Maven, Jenkins, Chef, Sonar, JUnit, Mock frameworks. To ensure version control is followed.
• Perform installation and support for the Workload Automation platform running on Linux and Prostgress DB systems with the help of IRE and vendor’s engineers to ensure patch level are current and we’re clear of any vulnerabilities.
• Advance understanding to write and integrate into WA tools scripts for automation in the following languages as well new technologies NodeJS, MVS JCL & REXX, HTTPs API, JSON, Python, HTML, XML, Shell and JavaScript.
• Proactively work with Ops PRE, PD and or vendors to provide a resilient, flexible and fit for purpose solution around Workload Automation for Visa’s & M&A’s internal and external customer resolving issues and system problems. Gather requirements set up meeting internally as well as with our vendors to engineer solutions.
• Consulting with and supporting capacity planning efforts to ensure our tooling has the capacity to manage the workload executed via those tools.
• Provide 24X7 production support of Visa operations. Requires on-call rotational support for geographically dispersed data centers.
• Ensure that all server deployment follow Visa security guidelines and report any non-compliance for the Workload Automation Platform.
• Communicate and work cordially in global team with teammate from different culture and in time zone.
• Manage workload and escalate to appropriate Engineers and manager, as needed.
• Work with other support, development, and user groups to manage requests from the perspective of automation and BRP failover design and functionality. Implementing a Red Button solution as well as engineering self-service solutions.
• Work with vendors on software issues and problems as needed.
• Basic use of documentation tools, such as Microsoft Project, Microsoft Excel, and Microsoft Power Point.
• Assist with the WA engineers to set up working sessions with technical leaders and users from all levels to promote the Workload Automation capabilities to ensure teams have appropriate knowledge and expertise of Visa’s Batch processing strategy.
• Act as Change Coordinator to Process, Assign and Report Enterprise tooling changes assigned to Gsched & Workload Automation working with Ops, PRE & PD groups.
• Provide guidance for Junior & peer engineers on technical knowledge and processes.
• Participate with Sr. Engineers in setting up product demo sessions with the Vendor and internal ATC’s & PD Architects

• Basic $4000 - $5200 + Variable Bonus + Allowances
• Excellent Welfare and Benefits + Career progression
• Working location: West / Northeast (Both location available)
• Working hours: 8:30am – 5:30pm (Mon – Fri)
• BMS (Building Management System) // ACMV // Control Valve
• Mechanical Engineering - Training Provided

Job Responsibilities:

Liaison with Subcontractors:

• Coordinate with subcontractors for project updates and service execution, ensuring alignment with technical specifications.
• Monitor subcontractor performance to uphold quality and safety standards.

Client Interaction:

• Serve as the primary contact for clients regarding service inquiries and project progress.
• Attend client meetings to discuss project requirements, timelines, and address any concerns.

Project Management:

• Track and manage service projects, ensuring timely delivery and adherence to client specifications.
• Assist in preparing and submitting project documentation, including service reports and compliance materials.

Coordination of Meetings:

• Organize and participate in internal and external meetings to discuss project status and resolve issues.
• Prepare agendas and meeting notes, ensuring effective communication among stakeholders.

Documentation and Reporting:

• Maintain accurate records of project activities, subcontractor communications, and client interactions.
• Generate regular progress reports for management and stakeholders.

Continuous Improvement:

• Identify opportunities for process improvements in service delivery and communication.
• Collaborate with team members to implement best practices, enhancing operational efficiency and customer satisfaction.

Requirements:

• Diploma/Degree in Mechanical Engineering or Electrical Engineering or any related discipline
• Training will be provided for candidate without or with lesser experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $4000 - $5500 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 5.30pm
• DCS | PLC | SCADA

Job Responsibilities:

• Understand / develop technical design specification / requirements and associated document relevant to project
• Develop system database, control logic and graphic according to project design
• Conduct Factory Acceptance Testing and System Commissioning on site
• Product test document and training material
• Conduct training to customer
• Provide technical support to sales and maintenance team
• Others ad hoc duties as assigned

Job Requirements:

• Possess minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent with 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Responsibilities

• Manage project implementation on the development and installation of new networking and computing infrastructures (ie. Dell server/storage hardware, Wireless network, switches and routers, Firewall, and basic infrastructure support)
• Installing and configuring operating systems and application software. (ie. Microsoft servers, messaging, monitoring/management software, Backup software, Virtualization, DLP/Antivirus software)
• Selecting the best possible solutions using knowledge of a wide range of available technologies
• Anticipating potential issues or bottlenecks and identifying possible solutions
• Troubleshooting and resolving all technical issues when they arise
• Generate Service Report for customers and ensure that the report is sent to the customer timely
• Coordinate and monitor work progress with customer and relevant parties for information to expedite
• Perform 24/7 standby duty for service calls on a rotational basis
• And any other ad hoc job requirements

Requirements

• Possess a degree or diploma in Computer Science or IT professional certifications from Microsoft, HPE/Aruba, Cisco, VMware, etc
• Minimum 3 years of experience in implementing and supporting networking and computing infrastructures

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
GEMS Recruit/EA License: 23C1459
EA Personnel No: R1442379 (Jasmine Chin Yan Min)