The Senior Manager, Communication will be responsible for planning and leading the full range of communication activities on print and digital platforms, maintaining brand integrity across initiatives, and delivering external and internal communication materials for the organisation. A content-creator, he/she will also be required to liaise with stakeholders to gain an understanding of communication requirements and formulate appropriate messaging.

You will be a member of the Communication and Partnerships Department, which is responsible for developing and implementing branding and marketing activities across traditional and digital marketing platforms to achieve strategic communication objectives, resource mobilisation, community relations and experience management. We build SLEC’s brand awareness, engagement, and brand value, by reaching out to the public and stakeholders such as elders, their family members, corporate partners, donors, churches, volunteers and our own employees.

As a senior member of the communication team, you will lead the team, synergise with other teams within the department, and collaborate with others in the organisation to bring forward the SLEC brand uniquely and positively.

Responsibilities

Marketing Communication

• Lead the rebranding efforts and contribute to developing the brand strategy and integrated brand and marketing approach.
• Be the custodian of the organisation by maintaining brand integrity across all communication and marketing initiatives.
• Ensure effective planning and execution of communications efforts across all communications channels to bring the organisation’s key messages through to target audiences.
• Co-lead impact content and campaigns for external and internal communication channels (success stories profiling, speeches, press releases, presentation materials).
• Conceptualise multi-media content such as videos or infographics to support communications initiatives.
• Track content impact outcomes across the spectrum of communication on print and online channels, to optimise content for target audiences.
• Monitor corporate aspects of the website by ensuring that services and corporate information remain relevant and updated.
• Produce corporate collaterals, including the annual report, newsletters, brochures, and print and online news by coordinating internal stakeholders, writing content, managing timelines, and liaising with vendors for production and delivery.
• Support fundraising and community relations through relevant communication channels such as EDMs and digital media outlets.
• Guide team members by providing direction and helping to refine ideas and content.
• Manage brand reputational issues, formulate and execute crisis communication plan as the need arises.
• Oversee the events initiated by the department.
• Ensure quality and consistency in materials produced, and the timely reporting of required metrics.
• Day-to-day administrative tasks across the department.

Media Relations

• Develop content for a range of communication collaterals, including news releases, reports, infographics, and opinion pieces.
• Proactively engage online and mainstream media to promote and build positive awareness of SLEC.
• Lead media-related events (media interviews, media releases and publicity engagement materials).
• Support advisory to internal stakeholders on media outreach and management.

Job Requirements

• Bachelor’s Degree in Mass Communication, Marketing, Journalism, Event Management, or a similar discipline.
• Minimum six years of prior experience in marketing or corporate communication, content marketing or public relations.
• Excellent writing, proofreading, and editing skills.
• Strong media engagement skills.
• Excellent verbal and written English communication skills with strong problem-solving and interpersonal skills.
• Highly organised, detail-oriented and able to set clear guidelines and deadlines.
• Comfortable managing multiple projects and competing priorities in a fast-paced environment. Self-motivated, resourceful, a good team player, with an affable personality.
• Ability to work under pressure and tight deadlines.
• Effectively bilingual (spoken) in English and Mandarin will be an added advantage.
• Strong team management and people development skills.

Job Description

We are looking for a Project Manager to lead a team effectively while managing stakeholders and direct the execution of the projects to ensure successful delivery.

Roles and Responsibilities

• Plan, execute and track technical infrastructure procurement
• Plan, execute and track technical infrastructure installation and commissioning
• Plan, execute transition of technical infrastructure to support and operations
• Working with users, vendors and support teams to manage systems by offering guidance from IT perspective. This will include overseeing/monitoring IT deployment, IT maintenance.
• Working with Security, Network and System Specialists to lend technical consultancy, guidance and support.
• Delivering project as budgeted and scheduled by ensuring IT deliverables are in tune with overall Project deliverables.
• Review solution for completeness and compliance.
• Proactively makes recommendations for process improvement
• Creates process documentation and templates while helping to foster process adoption
• Assists with stakeholders follow up and status updates.

Requirements

• Diploma and Degree holders in Computer Science or related technical discipline
• Minimum 3 years experiences as a project manager
• PMP or CITPM certification is an added advantage
• Able to work as a team or individual
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Risk mitigation, deviations and controls
• Familiar with Agile and DevOps is a plus

Marketing Manager

The ideal candidate will have a strong track record in leading successful marketing campaigns, has the ability to think analytically and creatively, and capable of being focused and disciplined. You will work closely with Management to formulate and create the Company's overall marketing strategy and plan. You will lead and manage marketing campaign creation and execution.

Job Description

• Help create and promote the overall brand identity of the company
• Effectively execute the marketing and communication activities according to the Company's marketing plan
• Effectively execute and manage the Company's Digital Marketing platforms
• Effective manage the Company's Marketing Performance Analytics and initiate performance improvement plans
• Prepare and manage marketing plan for product, service, idea or event
• Develop and coordinate promotional as well as collateral materials like brochures, videos, binders etc.
• Analysing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Drive customer acquisition through online marketing campaigns
• Provide marketing support for client development, pre-positioning and proposal support for priority pursuits
• Be client-facing and be accountable for deliverables to clients within agreed timeline
• Foster and manage positive customer relationships
• Oversee and prepare marketing budgets

Requirements

• Bachelor’s degree in marketing, business administration, or related field
• Minimum 5 years of experience in marketing
• Extensive experience in sales, marketing, advertising, and brand management will be preferred
• Experience in website design and content development; experience in copywriting preferred
• Digital marketing/advertising expertise preferred
• Experience crafting spreadsheets and other data collection/presentation methods
• Extensive knowledge of current and relevant markets preferred
• Stellar written and oral communication skills

We are looking for a Project Manager, IT Business Systems Analyst to join the team.

As an IT Business Systems Analyst, you will be directly involved in performing analysis of existing application software and exploring innovative solutions to improve business efficiency. You will also be expected to manage end-to-end delivery of Commissioning of IT systems technologies from planning to post implementation support.

Responsibilities:

· Provide application support in resolving and troubleshooting problems together with stakeholders and vendors for further investigations.

· Perform analysis of existing application software and explore new solutions to improve business efficiency.

· Plan, execute and manage projects or commissioning of IT systems and technologies from initiation to delivery, including post-implementation support and system maintenance to achieve automation and operational efficiency.

· Track and manage all incidents to ensure resolution or escalation to the relevant support staff and vendors.

· Manage the interface and integration requirements between IT application systems.

· Manage and govern IT service providers and vendors to ensure SLA commitments are met.

· Ensure compliance of all security measures in application development processes.

· Facilitate end-user training to ensure the correct usage of IT application workflows by users.

· Manage system access roles and rights and user-IDs. (Add, modify and delete).

· Manage and monitor IT budget, procurement and utilisation relating to systems and applications.

· Maintain user documentation including release notes, training guides and UAT documentation.

· Provide IT project management and domain knowledge to users when required.

· Partner users in evaluating IT solutions and products so that the solution implemented is secure, reliable and has the necessary vendor support and warranty in place.

· Any other projects that are assigned by the Manager.

Job Requirements:

· Diploma or Degree in Computer Science or Information Technology.

· Working knowledge of both waterfall and agile development methodology.

· Experience with application development will be an added advantage.

· Comfortable learning new technologies as needed for new solutions.

· Proactive, resourceful, willing to learn and take on responsibilities.

· Team player with strong communications, interpersonal and organisational abilities.

· Capable of working independently and under time constraints.

· Proficient in the use of Microsoft Office applications.

· Must be willing and able to travel across Singapore to support remote sites when required.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Wiz Technologies is looking for Operations Manager to oversee and coordinate our organisation’s operations.

Role and Responsibilities

• Oversee the daily operations to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies
• Ensure data is handled, transferred or processed according to legal and company guidelines

Qualification and Requirements

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field
• At least 5 years of relevant professional experience in the IT field
• Strong technical knowledge of network and server operating system
• Experience in budgeting and forecasting
• Excellent communication skills
• Leadership and organizational skills
• Problem-solving aptitude

Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

* Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Job Description & Requirements

• Proven experience as construction project manager
• In-depth understanding of construction procedures and material and project management principles
• Familiarity with quality and health and safety standards
• Good knowledge of MS Office
• Familiarity with construction/ project management software
• Outstanding communication and negotiation skills
• Excellent organizational and time-management skills
• A team player with leadership abilities
• BSc/BA in engineering, building science or relevant field

Job Description

• Draft business reports, social media posts, write ups etc
• Collaborate across different business units to support the execution of projects and tasks when necessary
• To liaise with the reporting officer/management to develop and deliver strategic operational goals
• Facilitate in the creation of memos, SOPs, forms, presentation materials etc
• Lead and manage document tracking and administrative initiatives
• Ability to deliver presentations to internal and external stakeholders when required
• Assist in liaising and sourcing of vendors for office related equipment and/or services
• Assist and support the coordination of visits
• Assist and support in the planning and execution of events and tradeshows
• Provide administrative and operational support as assigned by the reporting officer

Requirements

• Diploma/Degree holder in Business, Marketing or equivalent
• Minimum 3-4 years of relevant experience in operations related activities or equivalent
• Possess good organisation acumen, excellent communication and interpersonal skills to engage management and stakeholders
• Ability to work efficiently to meet tight deadlines.
• Comfortable with ambiguity.
• High learning ability, agility and adaptability
• Meticulous, well-organised, detail-oriented, pro-active and able to multi-task
• Excellent time management skills and ability to prioritise work
• Able to work independently as well as a team player.
• Good working knowledge of Microsoft Office programs such as MS Word, Excel, PowerPoint etc.

* Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Duties:

Full spectrum of purchasing process; receiving requestions forms, sourcing quotations, issuing PO, co-ordinating delivery, reconciliation of DO and POs and liaising with accounts for payment.

Responsible for sourcing and procurement of materials/equipment, equipment rental, other services required by projects at the most competitive price and acceptable quality locally and overseas.

Strong interpersonal, communication, persuasion and analytical skills in reviewing quotations, able to apply terms & conditions of quotations to specific contexts and analyse accordingly.

Perform clerical duties such as filing, sorting, and general admin support.

Other ad hoc duties assigned by management.

Job Requirements:

Must be able to converse in Mandarin (need to liaise with China counterpart).

At least 2 years of relevant working experience in Construction Industry will be an advantage.

Proficiency in Microsoft Office. High level of competence in Excel will be favoured.

Ability to work with team member & independently

Work well under pressure and able to work with Team Member and independently

Familiarise with Singapore and China Import and Export regulations and procedures.

The Assistant Sales Manager oversees the end-to-end operations of a store. He/She is responsible for driving the store's sales performance and service performance. He/She also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, the Asst Sales Manager oversees the order fulfilment processes for customers in store. The Asst Sales Manager operates in a fast-paced, diverse and customer-centric store environment. He/She is responsible for cascading and operationalising headquarters directives to the store. He/She is a resourceful, driven and a service-oriented leader who is able to multi-task and manage store operations effectively.

• Analyse service quality and customer satisfaction.
• Develop service operations.
• Foster service innovation.
• Optimise workforce for service excellence.
• Communicate scheduled sales reports in accordance with organizational standards.
• Develop a service recovery framework.
• Develop an action plan to implement productivity and innovation initiatives.
• Develop store security policies and procedures.
• Establish rapport and cultivate relationship with customers.
• Interpret information on sales goals and targets.
• Lead and motivate team to contribute for productivity improvement and innovation.
• Manage and maintain store facilities.
• Manage order processing, fulfillment and returns of customer orders.
• Manage resources to ensure smooth running of store operations.
• Manage retail administration.
• Manage service brand.
• Manage store's/outlet's sales performance.
• Monitor merchandising presentation and visual display.
• Promote workforce diversity.
• Provide direction and guidance to team leaders.

We are seeking a new Project Manager- Workplace you will be the interface between project ownership and delivery. You are required to act as a point of contact between the Client’s representative, and Space Matrix, ensuring the desired project objectives are delivered.

What you’ll do:

• You will be responsible for adhering to an appropriate and effective project management framework for corporate interior fit-out projects.
• You will support in defining and implementing criteria for control and management of the project.
• You will manage the design and site delivery team’s performance of delegated responsibilities.
• You will adhere to project budget including risk allowance. monitor and control changes/variations.
• You will coordinate and foster teamwork between all project stakeholders.
• You will be responsible for supporting in coordination with vendors through the completion of the project.
• Prepare formal reporting on project progress for the client and Company

What We Expect:

• You are a project management professional with minimum 5 years of experience in the building construction industry.
• You have a diploma or degree in project management/ construction management or a related discipline.
• You have the knowledge of individual trades and subcontractors relevant to interior fitouts.
• You are tech-savvy, and have experience in successfully adopting digital and
  technology initiatives.
• You have the ability to work in a fast paced environment without compromising on quality and customer satisfaction.
• You work well under pressure and have the ability to work independently with minimal supervision.
• You will be a subscriber to the Company’s core values: teamwork, integrity and excellence.

We are looking to hire a finance manager with excellent organizational and analytical skills. Finance managers are expected to be detail-oriented, knowledgeable on statistics, have strong problem-solving skills, and an investigative nature.

To ensure success, finance managers should have a deep commercial awareness, strong numeracy skills, and a keen interest in the growth, efficiency, and profitability of an organization. Top candidates will have outstanding communication and report writing skills with superb technical ability and fantastic negotiation skills.

Finance Managers Responsibilities:

· Plan, organize, and execute financial tasks and projects of the organization.

· Make estimates of funds required for the short and long-term financial objectives of the organization.

· Complete financial reports, lead the month-end closing process and conduct monthly financial forecast.

· Develop and implement plans for budgeting, forecasting, and reporting.

· Achieve a proper mix of equity and debt to minimize cost and maximize operational profit.

· Strategize on fund procurement through banks and other financial institutions.

· Prudently make investments on assets that maximize returns.

· Provide financial insight and analysis to drive the business performance of the organization.

· Manage and monitor metrics, KPI tracking, and reports.

· Evaluate the financial performance of the organization and measure returns on investments.

· Understand and calculate the risks involved in the financial activities of the organization.

Finance Manager Requirements:

· Degree in finance/accounting or related (essential).

· International Accounting Standards Board (IASB) accreditation (essential).

· Certified Public Accountant (CPA) license (essential)

· 5 years of work experience as a Finance Manager (essential).

· Thorough understanding of Generally Accepted Accounting Principles (GAAP).

· Analytical thinker with strong conceptual and problem-solving skills.

· Meticulous attention to detail with superb organizational skills.

· Ability to work under pressure and meet tight deadlines.

· Ability to work independently and as part of a team.

· Excellent report-writing and communication skills.

· Solid proficiency in Microsoft Office, SAP, and other financial planning software.

· Devise and use fruitful sourcing strategies

· Discover profitable suppliers and initiate business and organization partnerships

· Negotiate with external vendors to secure advantageous terms

· Approve the ordering of necessary goods and services

· Finalize purchase details of orders and deliveries

· Examine and test existing contracts

· Track and report key functional metrics to reduce expenses and improve effectiveness

· Collaborate with key persons to ensure clarity of the specifications and expectations of the company

· Foresee alterations in the comparative negotiating ability of suppliers and clients

· Expect unfavorable events through analysis of data and prepare control strategies

· Perform risk management for supply contracts and agreements

· Control spend and build a culture of long-term saving on procurement costs

Procurement Manager Requirements and skills

· Proven working experience as a Procurement Manager, Procurement Officer or Head of Procurement

· Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market

· Talent in negotiations and networking

· Good knowledge of supplier or third party management software

· Aptitude in decision-making and working with numbers

· Experience in collecting and analyzing data

· Strong leadership capabilities

· BSc degree in supply chain management, logistics or business administration

· Reporting and operations

· Overseeing pre- to post-sales support activities for the designated goods and regions while guaranteeing the greatest level of client satisfaction

Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

· Ensuring company policies are followed.

· Optimizing profits by controlling costs.

· Hiring, training and developing new employees.

· Resolving customer issues to their overall satisfaction.

· Maintaining an overall management style that follows company best practices.

· Providing leadership and direction to all employees.

· Ensuring product quality and availability.

· Preparing and presenting employee reviews.

· Working closely with the store manager to lead staff.

· Overseeing retail inventory.

· Assisting customers whenever necessary.

· Organizing employee schedule.

· Ensuring that health, safety, and security rules are followed.

· Taking disciplinary action when necessary.

· Ensuring a consistent standard of customer service.

· Motivating employees and ensuring a focus on the mission.

· Completing tasks assigned by the general manager accurately and efficiently.

· Supporting Maintaining merchandise and a visual plan.

· Maintaining stores to standards, including stocking and cleaning.

· management as needed.
JOB REQUIREMENTS
2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry, is currently seeking a Technical Manager to join our client's a local shipping company

• responsible for overseeing the technical operations of our client's fleet of ships, ensuring their safe and efficient operation.
• collaborate closely with the operations team, vessel crew, and external service providers to manage maintenance, repairs, and dry-docking activities
• responsible for managing costs, ensuring compliance with industry regulations, and implementing continuous improvement initiatives.
• mentor and support a team of technical professionals, providing guidance, training, and support to ensure the highest standards of technical excellence are maintained.
• establish and maintain strong relationships with stakeholders, including ship owners, class societies, and regulatory bodies.

• Bachelor's degree in Marine Engineering or related field; COC (Class 1) Marine Engineer. Those without COC can also apply if have experience as technical manager
• Minimum of 5 years of experience in technical management for ship management companies
• Strong knowledge of vessel maintenance, repairs, and dry-docking procedures
• Excellent understanding of industry regulations and standards
• Ability to manage costs and budgets effectively
• Proven leadership and team management skills
• Excellent communication and interpersonal skills
• Good problem-solving and decision-making abilities

Chan Chee Meng

EA 07C3069

R1110620

1. To assist on sales and development on company products.

2. Sales weekly report to manafacture

3. To support Arrange new client meeting

4. To develop relationship with new clients

5. To support Sales quotation and evaluation

6. To entertain new clients lunch and dinner, to development good relationships with the client and inorder to help the company to close sales and bring the company to next level. There sales incentive also once getting sales and complete the project and collection 90%.

7. To support forcase on sales and business development

Royal Ocean Marine is currently seeking a skilled and experienced Shipmanagement Procurement Manager to join our client's team. As the Shipmanagement Procurement Manager, you will be responsible for overseeing the procurement activities for our shipmanagement operations. You will work closely with various internal stakeholders and external suppliers to ensure the timely and cost-effective procurement of goods and services.

Responsibilities

• Develop and implement procurement strategies to support the shipmanagement operations
• Source and evaluate suppliers, negotiate contracts, and ensure compliance with company policies
• Manage and track procurement activities, including order placement, delivery, and payment processing
• Collaborate with internal stakeholders to understand their requirements and provide procurement support
• Monitor market trends and industry developments to identify potential suppliers and cost-saving opportunities
• Maintain accurate procurement records and documentation
• Ensure compliance with relevant regulations and industry standards

• Minimum of 5 years of experience in shipmanagement procurement or related field
• Strong knowledge of shipmanagement operations and the maritime industry
• Proven experience in supplier management, contract negotiation, and cost control
• Excellent communication, negotiation, and problem-solving skills
• Proficient in procurement software and MS Office
• Ability to work independently and handle multiple tasks and priorities
• Attention to detail and strong organizational skills
• Relevant certifications or qualifications in procurement or supply chain management

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Job Highlights

• Pre-opening team
• Dynamic work environment
• Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities

• Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
• Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
• Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
• Ensure that the Department Operational Budget is strictly adhered to.
• Monitor service and Operation standards in the hotel.
• Support Host needs in other departments based on the hotel priorities and anticipated business levels.
• Be available and on duty during peak periods (frequently opening and closing the operation)
• Conduct frequent and thorough room inspections in liaison with Housekeeping.
• Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
• Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
• Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
• Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
• Ensure corrective training is implemented based on the feedback received
• Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
• Ensure that the Guest Services team projects a warm, professional and welcome image.
• Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
• To undertake any other reasonable task or request as directed by the management.

Requirements

• Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
• Minimum of two years of previous experience in a front office supervisory in an established or luxury/upscale or boutique hotel.
• managerial position, preferably from an international luxury hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible as part of the pre-opening team
• Passionate and enthusiastic with a positive ‘can-do’ attitude