Position Overview:

We are seeking a Voice Engineer with expertise in Verint or Workforce Optimization (WFO) systems under the Avaya platform. The selected candidate will play a crucial role in providing Level 1 to 3 support to our banking client, ensuring the seamless operation and optimal performance of their voice systems.

Key Responsibilities:

• Provide expert-level support for Verint or WFO systems deployed within an Avaya environment.
• Troubleshoot and resolve complex technical issues related to voice systems, including call recording, quality monitoring, and workforce management.
• Collaborate with internal teams and external vendors to address system integrations, upgrades, and enhancements.
• Conduct proactive monitoring and performance tuning to maintain system stability and efficiency.
• Participate in the planning, implementation, and testing of system upgrades and migrations.
• Document technical procedures, configurations, and troubleshooting steps for knowledge sharing and training purposes.
• Serve as a subject matter expert and mentor for junior team members.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of experience working with Verint or WFO systems in an Avaya environment.
• Proficiency in Avaya Aura Communication Manager and Avaya Application Enablement Services.
• Strong understanding of SIP, VoIP, and telephony protocols.
• Experience with SQL databases and SQL query language.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities.

Preferred Qualifications:

• Avaya certifications (e.g., ACSS, ACIS) or Verint certifications.
• Experience working in a banking or financial services environment.
• Knowledge of regulatory compliance requirements related to call recording and voice systems (e.g., PCI DSS, GDPR).

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

KEY DUTIES & RESPONSIBILITIES

Sourcing and Vendor Management:

• Identify potential vendors and suppliers for M&E equipments (eg, Transformers, Cables, Switchgears, Electrical Panels, Lightings, circuit-breakers, etc).
• Evaluate supplier capabilities, product quality, and pricing.
• Negotiate contracts and establish favourable terms.
• Creation of new vendors.
• Perform Due Diligence checks on major/preferred vendors

Purchase Order Processing:

• Administer purchase requisition, quote and issuance of purchase orders.
• Monitor order status and ensure timely delivery.
• Coordinate with project teams to align procurement needs.
• Maintain internal policies and procedures to ensure compliance

Quality Assurance:

• Inspect and evaluate the quality of purchased M&E equipments.
• Resolve any shortcomings or discrepancies promptly.

Supplier Relations:

• Maintain positive relationships with existing suppliers.
• Address any issues or concerns related to deliveries, quality, or pricing.

Cost Optimization:

• Work closely with the Cost Management and BD teams to optimize costs without compromising quality.
• Explore cost-saving opportunities through bulk purchases or alternative suppliers.

JOB REQUIREMENTS

• Education: Min Diploma in Supply Chain Management, Business, or related field.
• Experience: Min 5 years in procurement within M&E / Construction sector.
• Strong negotiation skills.
• Attention to detail
• Familiarity with M&E equipments and industry standards.
• Excellent communication and teamwork abilities.

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Ability to administer, manage, and maintain multiple applications and/or systems
• Demonstrated knowledge of PC, operating systems, IT infrastructure and security
• Advanced computer skills such as Power BI, SQL and Crystal Report
• Advanced knowledge in Windows-based data capture systems
• Ability to work independently and in a team environment
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
• Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
• Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
• Ability to safely enter confined spaces and to troubleshoot IT systems
• Knowledge of ISO 17025, GLP, and GMP standards

Job Description

The Marketing Specialist will be responsible for developing and executing digital marketing strategies across multiple platforms to enhance brand awareness, engage audiences, and drive lead generation. This role will involve content creation, social media management, market research, and cross-functional collaboration to ensure consistent and effective messaging. The ideal candidate will have strong knowledge of both international and Chinese social media platforms and trends, ensuring the company’s marketing strategies resonate with diverse audiences.

Key Responsibilities:

• Content Creation & Management: Oversee content creation for various digital platforms, including social media, blogs, websites, and email marketing events.
• Social Media Management: Lead and manage the company's presence across major social media platforms such as Chinese social media platforms, including WeChat Official Accounts, Xiaohongshu (Little Red Book), Zhihu, Douyin (TikTok) etc..
• Market Research & Analysis: Conduct competitor analysis and audience research to refine targeting strategies and stay competitive. Analyze data and provide insights to adjust marketing strategies based on performance metrics.
• Lead Generation & Funnel Management: Develop and implement lead generation strategies to expand the company’s customer base. Track and report on the effectiveness of lead generation efforts, optimizing strategy for higher conversion rates.
• Collaboration with Cross-Functional Teams: Work closely with the marketing team, sales team and management team to ensure consistency in messaging across all digital platforms.
• Platform Management & Optimization: Manage the company's presence on social media platforms. Leverage platform-specific strategies to grow the company’s audience and increase engagement.

Experience Requirements:

• 0-5 years of experience in digital marketing, content creation, and social media management.
• Proven track record of managing multi-channel marketing campaigns with a focus on both global and Chinese digital platforms.
• Strong understanding of Chinese social media platforms (WeChat, Xiaohongshu, Zhihu etc.) and their role in engaging audiences and generating leads.
• Proficiency in social media advertising.
• Excellent communication and collaboration skills, with the ability to work across teams and regions.
• Data-driven mindset with experience in tracking, reporting, and analyzing campaign performance to optimize strategies.
• Familiarity with the tech and property industry is a plus.

Preferred Qualifications:

• Diploma's degree in Marketing, Communications, Business, or a related field.
• Experience in B2B & B2C digital marketing and lead generation.
• Knowledge of international and Chinese markets and consumer behavior trends.
• Ability to manage multiple campaigns and projects simultaneously while meeting deadlines.

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

SAP Consultancy

1. Close cooperation with Lead Consultant Logistics, Key User community and Global Process Owner

• Be counterpart of LC and GPO
• Support performance of process management
• Align process definition with tesa strategy and IT strategy
• Perform strategic process consultancy
• Perform functional process consultancy
• Support in methods for process modeling
• Ensure process documentation
• Consult in process definition, ensure processes fit to existing system landscape or adjustments to it could be easily implemented
• Translate between business and technical IT experts
• Be counterpart of business in IT

2. Support in design of IT solutions

• Creation of the concepts in corporation with the Business
• Support Lead Consultant in design IT-solutions together with technical IT experts
• Be responsible for IT-solution from perspective of process support
• Responsible for the functional specifications and product descriptions

3. End-to-end process consultancy

• Main focus and deeper knowledge also about system solutions for specific process steps
• Understand the whole process with all integration aspects
• Consult business how the best implementation of functional requirements in the existing system would be (best practise)

SAP Roll-out

• Implement of the new processes and solutions
• Perform quality assurance during rollout project
• System customizing
• Perform unit testing
• To work with the other SAP team members to ensure the system integration aspect.
• Coordinate and manage external service provider

Innovation and Improvement

• Independence process analysis, creation of ideas for process and system optimization including implementation
• Manage system upgrades and enhancements for SAP Logistics
• Tracking market trends and state of the art solution as well as performing benchmarking
• To provide the third level support to the users

Ad-hoc Projects

• Assist IT Director on special ad hoc project on a need’s basis.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Major Accountabilities:

• To deliver the team performance contract and individual performance plan to meet or exceed sales target within agreed budgets
• To increased usage for promoted products in all relevant accounts
• To prepare and implement account development and territory business plans
• To improve clinical sales and marketing knowledge of promoted and competitor products
• To maintain an up to date knowledge of the health provision environment
• To identify and develop key opinion leaders to increase product usage, gain formulary acceptance and product endorsement
• To update and maintain sales tracking systems to maximise effectiveness on territory

Education:

Minimum:

· Diploma in Medical Technology & Informatics, Biomedical Engineering, Nursing, Optometry or related field. Other diploma background may be considered based on relevant experience to the role.

Preferred:

· University Degree in Biomedical Engineering, Nursing, Optometry or related field. Other education background may be considered based on relevant experiences to the role.

Experience:

• At least 2 years of sales experience, sales experience in Medical device industry is preferred
• Able to work in operating theatres during surgeries
• Possess good interpersonal and communication skills
• Able to liaise with staff at all levels in an effective and efficient manner
• Able to work independently as well as a team in promoting Company’s products
• Possess positive attitude and goal oriented
• Has good business acumen

Why join Alcon?

- Join a global leader with a rich history of innovation and excellence in eye care.

- Be part of a collaborative and supportive team culture that values diversity and inclusion.

- Enjoy a competitive compensation package and opportunities for career advancement.

- Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

Alcon Careers

See your impact at alcon.com/careers

Job Purpose

To contribute as an integral member to Singapore RA team to support all regulatory activities. This includes the development and implementation of regulatory strategies, including the review, preparation of submissions, required to secure regulatory approval across various therapeutic areas, in alignment with core business objectives.

Regulatory Strategy
• Prepares submission dossiers for post-approval variations within agreed timelines.
• Maintains general knowledge of latest regulatory requirements.
• Establish and maintain good working relationship with internal and external stakeholders.
• Support investigation of regulatory compliance gaps with gap remediation plan development and implementation thereafter.
• Determine regulatory relevance and perform variation assessments.

Management of Regulatory operations
• Develop and maintain regulatory database(s) as required.
• Maintain and update regulatory files and records as required.
• Ensures compliance with local regulations, corporate policies, and procedures.
• Prepares and verify monthly reports in addition to providing timely updates to relevant stakeholders.
• Receive, gather, assess, and process information received from assigned stakeholders.
• Provide administrative support where required.

Collaboration with cross-functional teams
• Support process improvements and implementation of best practices.
• Collaborates with Supply Chain Management Team on shipment matters when required.
• Collaborates with Quality Assurance (QA) Team on Quality matters (e.g. investigation of deviations and reporting them to relevant health authorities, when applicable), and Patient Safety (PS) on safety communication when required.
• Collaborates with RA Business & Operational Excellence on obtaining the required for regulatory submission.

Key Requirements
• Degree/Polytechnic Diploma, preferably in the Sciences (Pharmacy, Life Sciences, Biological Sciences etc)
• 1 year of experience in regulatory affairs or related work experience.
• Good knowledge and understanding of pharmaceutical & scientific processes.
• Good understanding of the regulatory environment, guidelines and processes for product registration.
• Attention to detail
• Ability to work with data and basic regulatory SOPs (learning agility and ability to learn independently/on the role will be a big plus)
• Takes ownership of tasks and strong ability to collaborate with team members

Ideal Background

Education (minimum/desirable):

BSc in health-related science, life science, Pharmacy degree desired

Languages:

English - fluent in speaking and writing.

We regret that only shortlisted applicants will be notified.

Expectations & Tasks

We are seeking a talented and motivated scholar to join our team which likes playing with hardware and developing software. Excellent knowledge on networks.

This role is pivotal in supporting the Experience Center Technical Operations in Singapore as well in and owning the development of the Experience Content Management System. There will be both operative tasks as well as strategic ownership for certain projects. Your objective should be to evolve in taking responsibilities, to proactively participate in our team and to create valuable outcomes together.

The candidate will also work closely with our other teams in Experience Services for driving and define technical topics.

Key responsibilities include:

• Engage in technical operations for the Experience Center Singapore.
• Own the development of the Experience Content Management System.
• Develop and maintain Message Gateway
• Challenge the status quo and propose ways to simplify the architecture with high standards on security
• Develop and maintain a roadmap that balance user needs, technical effort, and business impact
• Contribute to transformation projects across all Experience Centers
• Work closely with our other Experience Services teams on Technical topics.
• Support in various projects and customer touchpoints
• Contribute to a positive and collaborative team culture.

Learning & Development Opportunities

This job will give the candidate a holistic understanding of how our network of global Experience Centers supports our mission to let customers experience SAP’s value with best-in-class experiences on real systems by practicing the art of the possible. Candidates will learn to create showcase and use case storylines that resonate and will have the chance to practice and experience customer interactions hands-on.

You can expect:

Professional Growth:

• Expand your knowledge working with the latest hardware and development trends.
• Ability to push new ideas and enhance technical operations.
• Expand your knowledge on working with SAP Customers and customer related business
• Broaden your business network in a fast-growing environment
• Hands-On cloud development knowledge
• Bring in your individual competencies and get direct coaching for your professional development.
• Ability to plan, prioritize and organize work effectively and efficiently.
• Ability to work in an agile and fast paced work environment.

Networking:

• Broaden your business network in a fast-growing environment within cloud practice of SAP.
• Build valuable connections within the SIX community and beyond, opening doors to future opportunities.

Required Skills

• Excellent Knowledge of Cloud / web development
• Excellent Knowledge of Databases
• Excellent understanding of security topics
• Deep knowledge of Networking
• Knowledge of setting up hardware and hardware troubleshooting
• Excellent knowledge of English (Fluent spoken, written)
• Good communication skills
• Experience in managing projects.

Candidate is expected to carry out Test Board Maintenance activities (Visual inspection, testing, framing, rework, washing, drying, packing etc)

Candidate is also expected to identify issues by recognizing data trends and to be able to read diagram and information from circuit.

Candidate must be driven and able to work independently and systematically to maintain delivery of excellent services.

Basic mechanical, electrical and programming knowledge is preferred to facilitate troubleshooting and root cause analysis.

Responsibilities and Duties

• Repair and maintenance of Test Board
• Maintain max passing yield results
• Test Board Maintenance activities (Perform socket replacement and testing)
• Identify Issues
• Reporting of service activities
• Management of spare socket inventory

Requirements

Service Engineer – Diploma in Engineering

Technical Specialist – Diploma in Engineering

Strong in hands-on, able to work independently with minimum supervision

Able to do soldering work on tiny component

Technical Specialist will assist Service Engineer in above duties. Diploma holders demonstrating good technical capabilities will be considered for Service Engineer

Industry: Pharmaceutical Technology

Working hours: 9am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Submit requests for quotes and requisition to suppliers/vendors
• Handling purchase orders and purchase requisitions
• Follow up closely with vendors/suppliers for timely delivery and ensuring quality of goods
• Carry out administrative and inventory duties such as updating of databases and proper filing
• Liaise closely with accounts department to ensure prompt payment to suppliers and its related matters
• Inspect and ensuring proper quantity and quality of goods upon delivery from supplier and to follow up for any damages/shortages
• Manage multiple projects, communications and co-ordination
• Assist with other ad-hoc requests as assigned

JOB REQUIREMENTS

• Diploma in Supply Chain/ Logisitic Management or equivalent
• 1 year of procurement related work experience preferred. Candidates with less than 1 year of experience are welcome to apply
• Detailed, meticulous and resourceful
• Highly responsible and able to multi-task
• Self-motivated attitude with the ability to take ownership of projects
• Good verbal, written communication, presentation skills, interpersonal skills

EA Reg. Number: R21100629

EA License Number: 22C1278

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To support outdoor broadcast operation on the requirement of power services and the deployment of electrical facility.

Responsibilities

• Advise the team on electrical practises and safe measure in broadcast deployment.
• Assist the TP in his execution of role and to support media playback in production.
• Risk assessment and contingency plan.
• Organize and pre-plan on power requirement in OB operation.
• Field recce and deployment of electrical requirements on the ground of operation.
• Setup of distribution requirement and cabling work for outdoor broadcast.
• To service and monitor power utilities to ensure reliable operation.
• To support the TP in other areas of production e.g., media playback, vision operation when available.
• Preventive maintenance, check, and repair of OB electrical gear.
• Workplace safety & health practices.
• Keep abreast with the technology movement where applicable.

• NITEC in Electrical Engineering or Diploma
• 2 years of relevant experience
• Proficient in power requirement on OB operations, suitcase setup and OB truck deployment.
• Familiar in OB visual operations, assist in media playback function and technical setup.