• Oversee general day-to-day management & operational of the restaurant business
• Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost
• Enhance the leadership and performance excellence o the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service
• Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback
• Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system
• Responsible and ensure outlet safety, cleanliness, hygiene and keeping in high standards
• Ensure respective section in outlet follow SOP manual and execute accordingly
• Responsible for outlet workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly
• Good knowledge about all menu, able to explain clearly to team members during training
• Implement Strategies to boost staff attitude, morale and motivation
• Maintain food standard and quality control

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Description

The Management Consultant is responsible for evaluating and improving store operations, identifying areas of opportunity, and implementing strategies to optimize performance and efficiency.

The role involves working closely with store managers and teams to ensure that business objectives related to sales, customer service, inventory management, and operational standards are achieved. The consultant will provide expert advice, insights, and recommendations to enhance overall store performance and profitability.

Key Responsibilities:

1. Store Operations Analysis:

• Conduct comprehensive assessments of store operations, including sales processes, inventory management, staff performance, and customer experience.
• Analyze store performance data, KPIs, and financial reports to identify gaps and opportunities for improvement.
• Evaluate current store layouts, product displays, and traffic flow to optimize the customer journey.

2. Strategic Recommendations:

• Develop actionable recommendations to improve store efficiency, sales performance, and customer satisfaction.
• Design and implement operational strategies and procedures tailored to the specific needs of each store.
• Propose initiatives to reduce costs, enhance productivity, and optimize resource allocation.

3. Staff Training & Development:

• Work with store managers to assess training needs and develop programs to enhance staff skills, particularly in customer service, sales techniques, and inventory management.
• Provide coaching and mentorship to store leadership teams to improve management and operational capabilities.
• Ensure that staff are trained on best practices and new operational procedures.

4. Sales & Marketing Optimization:

• Identify opportunities to boost sales through improved merchandising, promotions, and customer engagement strategies.
• Work with store teams to design and implement marketing campaigns to drive traffic and increase conversion rates.
• Collaborate with marketing teams to improve store branding, online presence, and in-store customer experiences.

5. Inventory & Supply Chain Management:

• Assess and recommend improvements in inventory control, stock rotation, and order management processes.
• Work with store management to optimize supply chain logistics, reducing stockouts and overstocking.
• Introduce tools or technologies to enhance real-time inventory tracking and demand forecasting.

6. Customer Experience Enhancement:

• Analyze customer feedback and conduct surveys to understand customer expectations and satisfaction levels.
• Develop strategies to improve customer service, loyalty programs, and overall in-store experiences.
• Implement changes to store layouts and displays to create a more engaging and customer-friendly environment.

7. Performance Tracking & Reporting:

• Establish key performance indicators (KPIs) for store operations and create reporting mechanisms for ongoing performance monitoring.
• Present findings and progress reports to senior management and store leadership teams.
• Recommend adjustments based on performance metrics and feedback from stakeholders.

8. Project Management:

• Lead or participate in special projects aimed at improving store performance, such as new store openings, store redesigns, or process improvement initiatives.
• Ensure project timelines and deliverables are met, and that solutions are sustainable for long-term success.

Job Requirements

Key Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 5+ years of experience in retail store management, operations consulting, or related field.
• Proven track record of improving retail operations and driving business results.
• Strong understanding of retail best practices,inventory management, and customer service excellence.
• Experience with data analysis, financial reporting, and sales metrics.
• Excellent problem-solving and project management skills.

Key Competencies:

• Analytical thinking and data-drivendecision-making.
• Strong communication and interpersonal skills.
• Leadership and coaching abilities.
• Ability to effectively understand headquater's management directions.
• Adaptability and creativity in problem-solving.
• Customer-focused with a deep understanding of the retail landscape.
• Ability to manage multiple projects and deadlines.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180

JOB DESCRIPTION

Job Title

IT Project Management officer - Capital Market (Agency Contract)

Occupation

PROJECT MANAGEMENT MANAGER

Job Description & Requirements

About the Client:

Our client is a multinational Bank.

Responsibilities:

• Lead and ensure the department alignment with policies: compliance, security rules and controls.
• Lead the PMO activities for IT Production Services, and the project management services team.
• Provide support to the management during governance meeting.
• Backup Head of Department on Business Continuity Plan exercises (BCP), crisis management, permanent control governance, administrative activities etc.

Skills/Requirement:

• Must have experience working with infrastructure and application development team leading the project initiates from the scratch.
• Understanding the capital markets products, operations, operational risk management and/or technology experience
• Must be willing to support multiple shifts and provide extended support after office hours when required.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R24125310 (PARAMATASEEMA NAVEEN RAJANNA)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

“By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries

Responsibilities

• Creation and maintenance of static data in Treasury systems. Static data includes set up of customer records, settlement instruction and instruments.
• Ensure team Service Level Agreements are met and all requests are completed accurately and timely
• Ensure a continued and effective on-going daily process when covering the duties of co-partner
• Support global entities’ static requests
• Check and prepare the section’s daily reports
• Attend to internal and external customers' queries
• Drives process improvement and system automation
• Ensure compliance to Department and Bank’s operational risk and regulatory requirements.

Skills/Requirement

· Good knowledge and understanding in treasury products or processing

· Good knowledge of MS Office Suite, including proficiency in Excel

· Meticulous and accurate in work

· Ability to focus on high quality work while under pressure

· At least 1 year of relevant experience in static data management preferred

· May need to work on weekends / SG public holidays (where required)

· Good knowledge of programming skills especially on C++

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

4 days off a month (Every Sunday and PH off)
Working Hour: Weekdays - 11am to 8pm; Weekend - 11am to 6pm
Working Location: Far East Plaza
Salary Range: $ 2500 - $ 3300 + $ 200 Attendance Allowance + $ 1000 performance bonus + Overriding

Job Summary:

As the Branch Manager, you will play a dual role in overseeing the daily operations of the branch while also providing expert beauty advice and personalized service to clients. You will lead and motivate the team, drive sales, and ensure the branch operates efficiently and effectively.

Responsibilities:

A) Branch Management:

• Oversee all day-to-day operations of the branch.
• Lead, train, and motivate a team of beauty therapists, consultants, and other staffs.
• Ensure excellent customer service and resolve any client complaints or issues.
• Monitor and manage inventory levels, ordering supplies as needed.
• Develop and implement strategies to increase sales and profitability.
• Maintain the branch’s appearance and ensure all equipment is in good working order.
• Conduct regular performance evaluations and provide feedback to staffs.
• Ensure compliance with health and safety regulations.
• Manage the branch budget and financial performance.

B ) Beauty:

• Greet and assist customers in selecting and delivery effective treatments suited to their needs.
• Maintain an in-depth knowledge of the latest beauty products and trends.
• Meet or exceed sales targets and contribute to the overall store performance.
• Build and maintain strong customer relationships to encourage repeat business.
• Handle customer inquiries and resolve any issues promptly and effectively.

Requirements:

• Proven experience as a Branch Manager or in a similar managerial role in the beauty industry.
• Strong knowledge of beauty products and treatments.
• Proficiency in using management software and Microsoft Office Suite.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description:

• Carry out month-end closing tasks, including preparing and reviewing journal entries for the General Ledger (GL).
• Reconcile various accounts to ensure financial records are accurate and complete.
• Prepare financial statements and reports, ensuring compliance with internal policies and regulatory requirements.
• Address and resolve discrepancies in a timely manner.
• Manage the addition and disposal of fixed assets, ensuring correct documentation in the financial system.
• Calculate and record depreciation for fixed assets.
• Generate detailed reports on fixed asset movements and valuations.
• Oversee the complete AP process, from invoice handling to payment approval and disbursement.
• Review and reconcile vendor statements to guarantee timely and accurate payments.
• Lead AP improvement projects to enhance efficiency and accuracy.
• Collaborate with vendors and internal teams to resolve AP-related issues or discrepancies.
• Work closely with procurement, operations, and finance teams to ensure smooth financial operations.
• Assist external auditors during audits by providing required documentation and explanations.
• Support budget preparation and forecasting by supplying accurate financial data and analysis.
• Reconcile payments or cheques (from internet banking) with issued payment lists.
• Follow up on unpresented payments or cheques and update the accountant on any issues.
• Monitor daily cash position and report findings to the accountant.
• Reconcile payments and cheques.
• Answer phone calls and manage administrative tasks.
• Prepare meeting materials for Board of Directors meetings.
• Collect mail from designated locations.

Job Requirement:

• Diploma or degree in Accounting or Business from a polytechnic.
• Minimum 3 years of experience in a similar finance or accounting role.
• Strong analytical and problem-solving skills, with a sharp attention to detail.
• Excellent time management and organizational abilities.
• Proficient in Microsoft Excel and other Microsoft Office tools.
• Effective communication and interpersonal skills, with the ability to work well in a team.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945

The A*STAR Institute for Human Development and Potential (A*STAR IHDP) focuses on research that aims to improve and impact the health and well-being of Singaporeans across the life course.

Job Summary:

We are seeking a motivated and detail-oriented Manager to join our dynamic team. This position is ideal for individuals looking to develop their skills in business development, contract management, strategic partnerships, and project management.

The successful candidate will assist in the administration of collaboration agreements and support various Project Management and Technical & Business Development initiatives.

Key Responsibilities:

Contract Management

• Draft, negotiate and finalise collaboration agreements, non-disclosure agreements, procurement agreements, material transfer agreement, data access agreement and service agreements.
• Maintain an organized system for tracking of contract status and renewal and provide reports to internal and external stakeholders.
• Facilitate customer account creation for new industry and collaboration partners
• Coordinate filing of technology disclosures and patents
• Assist in preparing materials and organizing events and workshops related to business development initiatives.
• Support and facilitate the training of scientific staff in using standard agreement templates

Project Management

• Ensure timely and proper project documentation in the Project Management System
• Work with project managers to track the progress of project deliverables
• Track contract agreement billings to ensure timely billing by project teams
• Facilitate project management operations, and develop and implement procedures to improve project lifecycle management.
• Any related administrative or ad hoc duties as assigned by the Reporting Officer(s)

Qualifications:

• Bachelor degree in Business Administration, Life Sciences, or a related field
• 2 to 3 years of working experience, preferably in a research or academic setting
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Detail-oriented with strong organizational abilities
• Positive learning attitude with good interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong interest in business development and project management

The User Experience Product Line Lead is a core and leadership position in Digital Services, our Digital Manufacuring Division responsible for leading the definition and implementation of User Experience strategy in our Digital Manufacuring Division. The Product Line Lead drives priorities setting and holistic value delivery of the UX capabilities across squads and products in Digital Services. The Product Lead collaborates and partners closely across product teams, our company value and enabling teams, our Manufacturing Operations, and IT CTO with product line UX professionals, UX researchers, UX/UI Designers, product managers, and business stakeholders at all levels to define, implement, maintain, and make innovative improvements to deliver user-centric and outcome-driven products and solutions.

The UX Product Line Lead sets the vision for best-in-class products, anticipating future business capabilities, emerging technologies, designs and best practices, ensuring that vision is realized through implementation and value delivery. This role will lead a product line team to create, scale and maintain our Digital Manufacuring Division UX solutions and capabilities to support digital transformations.

Primary Responsibilities:

• Accountable for Product roadmap (e.g., key capabilities delivered to the business) for designing, building, delivering, and maintaining UX products and technological capability enhancements
• Optimize team setup and delivery models across all functional areas, working with functional leads, while removing roadblocks and impediments, enabling efficient and effective product team delivery
• Translate business goals and end user needs into UX strategy, communicate product priorities to the development team, other matrixed teams, and vendor partners
• Oversee delivery of applications in the products and the on-going operations of cohesive & integrated applications
• Design, develop, and deliver a consistent product line vision, strategy, and roadmap for several products related to Experience Design, UX/UI, User Research, and Technical Product Management relevant to our company user environment.
• Partner with Product teams across our Digital Manufacuring Division and IT to develop, test, and deliver high quality, scalable, and reusable data and digital products
• Oversee Agile Scrum processes for product teams to define and prioritize backlog, create user stories, drive sprint planning and execution, standups, product demos, track velocity, burndown, and deliver retrospectives
• Demonstrated experience in leading strategic design and user-centric research and usability studies, and applying change management approaches to understand user needs and deliver results
• Manage, monitor and calibrate relevant metrics on UX effectiveness
• Demonstrated experience in leading UX designs using a variety of techniques, tools, and best practices to improve product usability, accessibility and desirability
• Lead, develop, upskill, and grow a high-performing and diverse User Experience team
• Set strategy for resource management within systems development, accountable for the allocation of resources for systems development programs, and maintain an overview of the contribution of such program to organizational success. Manage the quality and appropriateness of the work performed and delivers measurable business benefits
• Engage and partner with cross-functional stakeholders (value teams, domain leads, business partners, product owners, etc.) to build project plans and business cases that drive our Manufacuring Division business outcome and value realization while maintaining scalability of UX capabilities
• Ensure senior leaders and business stakeholders are consistently well informed about product strategy, capabilities, priorities, timelines, releases, issues, and risks
• Drive and reinforce highest standards and best practices in technical and operational excellence relevant for user experience
• Accountable for the management and optimization of the product line’s total cost of ownership (TCO)

Education:

• Bachelor’s degree in Computer Science, Engineering, Graphics Design, or related field.

Required Experience and Skills:

• Minimum of 8 years of relevant experience in a delivery lead, team lead, product owner, or product line lead capacity.
• Minimum of 5 years of relevant experience in leading the development and delivery of User Experience, Experience Design, UX Strategy.
• Demonstrated experience in software development lifecycle, agile methodologies e.g. Scrum, and relevant tools such as Jira and Confluence
• Experience in pharmaceutical manufacturing or similar area, building, managing, and leading high-performing, diverse, collaborative and geographically distributed digital product teams
• Solid knowledge and experience in UX capabilities, methodology, and tools to enable User Research, UX/UI Design, and Digital Product capabilities in Manufacturing, Quality, and Supply Chain domains.
• Strong leadership and team building skills and must be able to collaborate effectively with a group of high performing individuals in a fast-paced, agile, dynamic operational environment
• Experience in product and people management with Experience Design, Graphics Design, User Experience, and Data & Digital products knowledge, roadmap, and implementation (e.g., in an organizational unit with 10+ team members)​
• Demonstrated experience owning and delivering digital products​ throughout their entire lifecycle
• Proven ability to facilitate and break down complex product requirements into actionable strategy, implementation plan, and user stories
• Strong leadership skills and the proven ability to drive organizational change​ and alignment, and communicate technical information to senior executives
• Outstanding written and verbal communication skills – able to effectively communicate complex concepts in simple ways​
• Active coach and mentor whose goals are to grow, upskill, and maximize the squads’ potential​
• Strong understanding of modern architecture patterns​
• Demonstrated ability to partner with business stakeholders and navigate across conflicting priorities to balance critical tactical and strategic needs ​to achieve business goals and OKRs
• Strategic leader, with demonstrated ability to work in a global, broad, and diverse environment with a fair amount of ambiguity
• Growth and global mindset and ownership mentality with a passion to challenge status quo to find new solutions and drive out of the box ideas

Preferred Experience and Skills:

• MBA or Master’s degree in a relevant field
• Previous experience working in a global environment and transformational change
• Experience with manufacturing shopfloor or lab environments and digital culture is a plus
• Experience with P&L responsibility is a plus

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Our client is a publicly listed financial services group in Southeast Asia.

• Develop and manage product strategies for ABL and Leasing, ensuring alignment with business goals.
• Lead efforts to digitize processes and improve operational efficiency.
• Create marketing materials and engage with partners to drive business acquisition.
• Provide training for internal teams and external partners on product knowledge and strategies.

Requirements:

• Diploma and above
• At least 3 years of Product Management experience in Business Lending.
• Proficient in Salesforce/Business intelligence (BI) tools/analytical software.
• Knowledge of risk management in business lending products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

About ASUS

AICS is part of ASUS, a multinational company known for the world’s best motherboards, PCs, monitors, graphics cards and routers. Along with an expanding range of superior gaming, content-creation and AIoT solutions, ASUS leads the industry through cutting-edge design and innovations made to create the most ubiquitous, intelligent, heartfelt and joyful smart life for everyone. With a global workforce that includes more than 5,000 R&D professionals, ASUS is driven to become the world’s most admired innovative leading technology enterprise.

About AICS

We’re on a mission to transform scattered medical data into collaborative knowledge for better patient care. We solve problems that help healthcare organizations provide safer and more efficient care. We transform outdated clinical information systems with new technologies and build applications, Hospital Information SaaS platform and AI SaaS assisting clinicians in smarter care delivery We are on a promising edge of medical AI with successful partnership with healthcare providers in Singapore and Taiwan. AICS is a startup environment with excellent career development opportunities, and we invite you to join the journey to transform healthcare delivery through technological advancement.

At AICS, you will:

• Work with a world-class engineering team.
• Build and support a product with machine learning truly at its core.
• Build a user-driven, data-driven, and domain-driven product with tangible business impacts.
• Bring value to the healthcare system, and work with large medical enterprises.
• Develop different skill sets and push boundaries in a dynamic start-up-like environment.

Responsibilities:

• Provide on-site leadership for the project team by building and motivating multidisciplinary team members to meet project goals, adhering to their responsibilities and project milestones.
• Work with and inspire our world-class engineering team with excellent product vision, long-term product roadmap, and short-term milestone delivery.
• Define and analyze metrics that will drive product and feature development.
• Identify and decompose complex business problems, clarify users’ needs, and develop the requirements into well-defined features, software requirement documents, and business logic.
• Ensure all development processes and deliveries are compliant with information security and privacy regulations.
• Identify new business opportunities based on the existing technology platform and near-term development capabilities, and build products to support these opportunities.

Qualifications:

• A strong leader. Result-driven, detail-oriented, data-obsessed, and highly organized. Be able to wear different hats and handle uncertainties.
• A strong communicator capable of leading in customer-facing scenarios.
• Willing to make extra efforts and learn new domain knowledge, especially in the medical industry.
• You have 6+ years as a product manager or similar role (e.g., project manager).
• You have worked at top tech companies or well-funded startups.
• Degree in engineering, computer science, or medical-related domains.

Preferred Qualifications:

• Academic or industrial experience in the healthcare industry.
• Having been part of a team working with modern machine learning infrastructure.

Durapower Group take pride as a Singapore enterprise specialises in the design, manufacturing, and integration of lithium battery systems for automotive and energy storage systems

This role will oversee product management team and directly reporting to Director of Engineering. The person must be able to speak English and Mandarin as he or she will also collaborate closely with the Engineering staff in China.

The person will work closely with key stakeholders from strategic development and sales, engineering and production. This person shall be well versed in communication and coordination, strategic and organized personality, proactive, experienced and skilful in managing a team. Experienced in engineering and equipped with product management skills.

Roles & Responsibilities:

· Secure and confirm customer requirements and operational profiles to communicate effectively with R&D / plant engineers and ensure successful system integration with other vehicle components.

· Offer technical assistance to clients on existing and new projects and products. Ensure customer satisfaction.

· Assign ownership and manage the company Li-Ion battery product portfolio (Commercial EV and Marine) in providing fast technical-commercial proposal (support) to BD & sales team for pre-sales activities, for APAC, EU and US.

· Updated with market competitors’ capability on product benchmarking, working closely with R&D and engineering team in Singapore and China team to achieve strategic goals.

· Working closely with Strategic Development and Engineering Director in market – product penetration, product development roadmap, in securing market leading position with right technology, right cost (ROI) and right timing, through strategic partnership and/or organic growth. Strategize cost reduction efforts with engineering, procurements and all functions to ensure competitive price.

· Achieve product standardization with core segmentation to achieve stronger product brands, better economic of scale and technological improvement.

· As the product manager/owner to manage product brochures, product manual, BOM, Spare Parts and maintenance, and to secure customer testing / certification requirements for their applications/region.

· Liaise with customers (BD/sales manager), work with PMO team and engineering / manufacturing plant to support ongoing projects as gate keeper.

· Communicate design change requests, design issues and potential optimization of battery systems to appropriate product engineering and manufacturing teams.

· Train customers and colleagues on Durapower products and applications where applicable.

· Maintain proper organization and documentation for different projects and product portfolio and ensure proper record keeping.

· Proven leadership in managing and leading product management team of multinational.

· Manage team capability to provide Engineering Field Support (as when needed). Compile field failure from Aftersales to implement CIP.

Requirements:

· Degree/Masters or Phd. in Electrical Electronics, Mechatronics, Automotive or Mechanical Engineering.

· Experienced product manager with total 8 - 13 years’ experience in development or application engineering, or system integration and product management, preferably in the space of mobility or electrification.

· Inclusive 3 – 8 years of experience in product management portfolio in mobility or electrification industry preferably with APAC, EU or US markets.

· Knowledge of Singapore and regional electrical standards, global vehicle standards and basic safety requirements.

· Proficiency in Microsoft Office (Word, Excel, PowerPoint).

· Bilingual in English and Mandarin, as the role requires close collaboration with our engineering team in China.

· Can-do attitude, and high EQ to manage customer relationships, and key stakeholders from strategic BD team, engineering team and PMO team.

· Experience working with technical – sales/BD performance related KPI.

· Work location based in SG, willing to travel on demand basis.

Position title: Product Development and Management Executive

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.

• Preferably with some experience in product development/ management in the dietary supplement and health food industry.

• Product/ project management experience; planning & time management experience.

• Travelling is expected.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Product Development and Management Executive (Health Supplements)

Salary Range: $3500 to $4200

Working Days: 5 Days (9am - 6pm)

Working location: Pasir Panjang Road 117439

Responsibilities:

New Product Planning:

• Ideation: generate, develop, curate and prioritise ideas.
• Organise and define requirements based on market data and customer insights.
• Analyse industrial trends and do technology assessment.
• Evaluate scientific information to generate concepts for new product innovations; define product features.
• Define product competitive positioning and unique selling proposition (USP).
• Prepare and execute new product development (NPD) plan, ensuring processes occur within the
• necessary timeframes to deliver a product to market.
• Align cross-functional Scrum team through Agile methodology.

New Product Development (NPD):

• Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.
• Review formulas and ingredient/ design statements for new product that is compliant with regulations.
• Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.
• Work with contract manufacturers for safety assessment and stability study of products.
• Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.
• Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.
• Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.
• Research market prices, create accurate product costing data and propose product pricing.
• Present new product for management’s review.

New Product Introduction:

• Technical resource for Marketing, including providing technical brief or info sheet of product.
• Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

Post-launch product management:

• Reassess industry movement and re-evaluate competitor actions.
• Analyse product performance, profit and loss, and identify actions required.
• Manage incremental improvement for existing products.
• Liaise with contract manufacturers for necessary formula-related matters.
• React to necessary corrective and preventive actions (CAPA) raised by Quality.
• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.
• Preferably with some experience in product development/ management in the dietary supplement and health food industry.
• Product/ project management experience; planning & time management experience.
• Travelling is expected.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Position title: Product Development and Management Executive

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.

• Preferably with some experience in product development/ management in the dietary supplement and health food industry.

• Product/ project management experience; planning & time management experience.

• Travelling is expected.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working location: Pasir Panjang Road, Mapletree Business City

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.

• Preferably with some experience in product development/ management in the dietary supplement and health food industry.

• Product/ project management experience; planning & time management experience.

• Travelling is expected.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Product Development and Management Executive | 5 Days | Up to $4.2k | Pasir Panjang

Working location: Pasir Panjang Road

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

• New product planning:

- Ideation: generate, develop, curate and prioritise ideas.

- Organise and define requirements based on market data and customer insights.

- Analyse industrial trends and do technology assessment.

- Evaluate scientific information to generate concepts for new product innovations; define product features.

- Define product competitive positioning and unique selling proposition (USP).

- Prepare and execute new product development (NPD) plan, ensuring processes occur within the

necessary timeframes to deliver a product to market.

- Align cross-functional Scrum team through Agile methodology.

• New product development (NPD):

- Source for contract manufacturers and liaise with engineers/ formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.

- Review formulas and ingredient/ design statements for new product that is compliant with regulations.

- Conduct or work with contract manufacturer for efficacy assessment, literature review, product trial and testing.

- Work with contract manufacturers for safety assessment and stability study of products.

- Define critical attributes of final products, work with Quality team to finalise product master specifications and list of required lab tests.

- Work with Regulatory Affairs to finalise label text of products and with designer for packaging design.

- Technical resource for Regulatory Affairs, including providing technical document such as formula, raw material COA, efficacy, stability and safety information.

- Research market prices, create accurate product costing data and propose product pricing.

- Present new product for management’s review.

• New product introduction:

- Technical resource for Marketing, including providing technical brief or info sheet of product.

- Conduct product training as part of professional education to regional trainer/ marketing team and key leaders of salesforce.

• Post-launch product management:

- Reassess industry movement and re-evaluate competitor actions.

- Analyse product performance, profit and loss, and identify actions required.

- Manage incremental improvement for existing products.

- Liaise with contract manufacturers for necessary formula-related matters.

- React to necessary corrective and preventive actions (CAPA) raised by Quality.

• Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.
• Perform other duties and projects as necessary to meet company goals.

Requirements:

• Degree in Nutrition, Pharmacy, Chemistry or relevant.

• Preferably with some experience in product development/ management in the dietary supplement and health food industry.

• Product/ project management experience; planning & time management experience.

• Travelling is expected.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Are you looking to build a strong career in the financial advisory industry?
• Do you possess strong communication skills and a keen understanding of financial products?
• Are you driven and self-motivated for success?

If so, then we are looking for you!

About this role:

As a Wealth Management Executive, you will provide sound insurance and reliable financial advice to customers by analysing their financial needs and exceeding their service expectations. You will also develop and present financial strategies and provide holistic advisory services while building and retaining meaningful relationship with your customers.

Successful candidates will be placed on a mentorship programme to equip you with the knowledge and skills to succeed in your business. Utilize finexis unique fintech solutions to automate client relations and generate solutions using artificial intelligence. Candidates with strong leadership qualities will be fast tracked for management. Build your career with us now!

You will be responsible and involved in:

• Client acquisition through various prospecting strategies
• Participate in business development activities relating to Financial Planning
• Review prospective/existing client portfolio
• Propose solutions and planning for client investment and insurance needs
• Client Management and Retention

Requirements:

• Must meet minimum age requirement as per MAS guidelines
• Possess a Diploma or Bachelor’s Degree
• Excellent communication and interpersonal skills

Benefits:

• Competitive compensation package
• Incentive trips from company and partners
• Access to cutting-edge financial tools and resources
• Professional development
• Flexible schedule

LOOKING FOR NEW OPPORTUNITY?

About Us:

We're a dynamic global sales and marketing powerhouse, partnering with top-tier clients to revolutionise their sales strategies and market dominance through exciting, face-to-face marketing initiatives.

We're on the hunt for fresh talent to nurture into future leaders within our industry. If you're hungry for success, our proven systems are tailor-made to propel ambitious go-getters like you!

Your role :

• Be the face of our clients, assisting with presentations and onboarding processes.

• Champion customer acquisition through engaging face-to-face interactions

• Take the lead on exciting marketing campaigns and projects

• Management roles with incentives to lead a team and explore more potential campaigns

Benefits :

• Regular Travel opportunities -> Regional and International

• Personalised 1 to 1 Coaching Provided at every stage

• Gain invaluable exposure and skills that will level up your game

• Thrive in a positive, supportive team environment

• Step out of your comfort zone and into your potential

Purpose of the Role:

Reporting to the Manager of Welfare Services, you shall provide daily administrative/logistics support on SCS Transport Services and SCS Financial Assistance schemes.

Key Responsibilities:

Provide administrative/logistics support for SCS Transport Services

• Attend to telephone/walk-in clients when required
• Create applicant’s profile in LEAP
• Prepare letter of approval/rejection to applicants
• Prepare daily transport schedule
• Process payment/claims
• Track and monitor vans usage and prepare monthly/MSF reports for submission.

Provide administrative support for SCS Financial Assistance Schemes

• Attend to telephone/walk-in clients when required
• Create applicant’s profile in LEAP
• Prepare letter of approval/rejection to applicants
• Assist in the coordination of activities/programmes
• Process hospitals and clinics’ bills/invoices
• Assist in extracting reports from Leap for reporting and/or data analysis

Provide administrative support in TenderBoard

• Process payments/claims

Key Requirements:

· Minimum GCE ‘O’/’N’ or equivalent

· Preferably with relevant experience

· Basic customer or patient services skills

· Positive attitude, good communication and strong interpersonal skills

· Proficient in MS Office Excel, mail merge

· Basic letter writing/email, minutes and notes taking.

· English and a second language (ability to speak dialect will be beneficial)

Position Overview:

We are looking for a Supply Chain Subject Matter Expert (SME) with a robust background in Supply Chain Management, particularly in Material Management and JD Edwards (JDE) Material Order Management. The ideal candidate will focus on enhancing efficiency and optimizing processes in material planning and order management.

Key Responsibilities:

• Oversee and enhance the end-to-end Material Management processes to ensure effective supply chain operations.
• Manage JD Edwards (JDE) functionalities related to material order management, ensuring accurate and prompt order fulfillment.
• Collaborate with procurement, logistics, and warehouse teams to align material requirements with production schedules.
• Analyze and refine supply chain processes to reduce costs and increase efficiency.
• Provide expert guidance and troubleshooting support for JDE material management systems.

Qualifications:

• Strong expertise in Supply Chain Management, especially in Material Management.
• Extensive experience using JD Edwards (JDE), specifically in Material Order Management.
• Proven track record of improving supply chain processes and optimizing material flow.
• Excellent organizational, analytical, and problem-solving capabilities.
• Strong communication and collaboration skills when working with cross-functional teams.

Visitor Management Officer
Location: Alexandra
* TRAINING PROVIDED, Must be open to shift work

Job Description:
- Providing Customer Service to Visitors
- Assist at registration counter
- Guiding visitors on the usage of the self-service kiosk
- Assisting patients on wheelchair if needed.
- Guiding visitors to the gantry.
- Delivery of food and other items to the patients as and when required

Shift Schedules:
Shift A ~ 8am-8pm
Shift B ~ 9am-7pm
Shift C ~ 11am-7pm

Work Schedule:
According to roster set up.
Attire: Black Pants and shoes.
Uniform for Top will be provided.

Attention to: Hailey Yang

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Do you want to work for the one of the most Agile, Exciting and Professional firm in Management Consulting and Digital Transformation Strategy Consulting and Services industry ?

Are you keen to make a huge difference with you great enthusiasm, creativity, initiative and experiment with great freedom to be part of a growth story ?

Are you interested in helping international clients, Local and SME business clients to solve their business problems with a results oriented Team of professionals? And are you the type of person who enjoys an integrity focused, fast-paced, entrepreneurial, innovative, professional and vibrant environment? Then we'd like to hear from you!

Introduction: Unimas Consulting is a Singapore Enterprise, providing Independent Consulting Services in Digital Transformation Strategies, Supply Chain, Process re-engineering. We are looking for a Self-Driven individual with potential to be a star in our Management Projects consulting team.

Job responsibilities / Requirements

· Project management, Tracking Project Milestones and Solutions delivery

· Development of a team of consultants and solution delivery analysts.

· Liaising with clients to identify and define project requirements, scope, and objectives.

· Participating in the full lifecycle of a project: from gathering and understanding the end-user needs, creating the functional design, architecting the solution, supervising the detailed technical design and implementation, to preparing and executing the functional and product tests before the handover

· Providing consistent and clear communication between all project stakeholders, team members and client

· Participating in the development of strategies, operating models (i.e., organizations & processes), roadmaps and business cases to developing Unimas’s research and knowledge capital and practice methodologies

· Participating in business development efforts to secure new projects with new and existing clients

· Closely following the strategic direction set by senior management when establishing near term goals.

· Assisting the sales department in creating proposals for prospects or existing client

· Determining the approach to be used on a project

· Leading Project review meetings, Facilitating daily stand-up meetings

· Leading Process optimization and re-engineering and lead change management efforts as required.

· Preparing project communication plans, Preparing and managing risk management plans

· Managing the project constraints of scope, time, budget, quality, risk, and resources

· Providing status reports to the executive sponsor or other stakeholders as required

Support Business Development and Marketing initiatives and Digital marketing efforts of the organisation to generate new business opportunities.

• To join a Global Engineering Company
• Exposure to industrial trends and technology

About Our Client

The client is a global engineering company specializing in environmental systems, HVAC (heating, ventilation, and air conditioning), and industrial paint finishing systems. The company is renowned for its innovative solutions in air quality control, energy efficiency, and cleanroom technology, particularly in sectors such as automotive, electronics, pharmaceuticals, and semiconductors. With a strong focus on sustainability and process automation, the company serves industries across the world, offering tailored engineering services and systems that improve operational efficiency and environmental performance. The company also emphasizes compliance with international standards like ISO and QS, positioning itself as a leader in industrial engineering and quality management.

Job Description

Responsibilities

• Visualize and map business processes to identify inefficiencies and bottlenecks.
• Develop and implement SOPs for consistent practices across departments.
• Lead automation initiatives, including Robotic Process Automation (RPA) and paperless processes.
• Define performance indicators and regularly review them to enhance operational efficiency
• Implement a culture of continuous improvement using the Plan-Do-Check-Act (PDCA) cycle across local entities.
• Regularly review processes and propose improvements based on performance data.
• Facilitate ongoing training for staff on new systems, improvement methodologies, and leadership skills.
• Promote the use of digital communication platforms (e.g., Microsoft Teams) to enhance teamwork and information sharing.
• Conduct risk assessments and ensure compliance with legal and regulatory standards, focusing on information security.
• Regularly audit and update compliance processes in response to business and legal changes.
• Implement and maintain a knowledge management system to accumulate and share internal knowledge across the region.
• Standardize document creation, storage, version control, and archiving processes to improve efficiency and security.

The Successful Applicant

Skills & Experience Required

• Proven experience in business process improvement and quality management (ISO/QS).
• Strong knowledge of document management systems and business standardization.
• Expertise in IT systems (ERP, CRM) and digital tools for process optimization.
• Strong data analysis and evaluation skills.
• Familiarity with legal regulations and compliance standards.
• Excellent communication, leadership, and training abilities.
• Experience in change management and cultural adaptability in a regional/global setting.

What's on Offer

The company offers an exciting opportunity to be part of a global leader in engineering solutions. Candidates will have the chance to play a crucial role in shaping operations across Southeast Asia and South Asia, contributing to the growth and standardization of the company's processes in these regions. The company provides a dynamic work environment focused on innovation, continuous improvement, and sustainability. Employees will benefit from exposure to advanced technologies in quality management and automation, professional development opportunities, and the chance to collaborate with a diverse and skilled global team. Additionally, the company's commitment to ISO and QS standards ensures a structured and high-performing environment, allowing individuals to develop expertise in industry-leading practices.

Contact

Timothy Huang (Lic No: R1980928/ EA no: 18S9099)

Quote job ref

JN-102024-6569887

Phone number

+65 6416 9863

Michael Page International Pte Ltd | Registration No. 199804751N

Employment Type: 1-year contract (renewable subject to work performance)

Salary: Up to S$5,500

Location: Serangoon North (onsite)

Key Responsibilities:

• Collaborate with internal stakeholders for tender and quotation updates.
• Liaise with Procurement and Contract Managers on requests.
• Renew maintenance contracts, overseeing the entire process from approval to award.
• Prepare letters of award and compile contract documentation.
• Coordinate contract commencement meetings with vendors.
• Conduct final account assessments before contract expiry.
• Manage and maintain records of maintenance contracts.
• Analyze contractor assessment results and coordinate vendor management with Facilities Managers.
• Assist with audits and reporting related to contracts and vendors.
• Perform administrative tasks as assigned and support team members.

Requirements:

• Diploma/Degree in Quantity Surveying or Facilities Management.
• Minimum 3 years of experience in contract management or procurement in building facilities.
• Experience in dealing with tender management (e.g. calling tender, tender evaluation, and tender award).
• Candidates with Quantity Surveying background is advantageous.
• Strong understanding of procurement processes and budgeting.
• Team player, organized, detail-oriented, and able to work under tight deadlines.
• Proficient in Microsoft Office; experience with e-sourcing tools like Ariba, Acubuy, and SAP is a plus.
• Good verbal and written communication skills.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

IT Incident Management Lead
Posted by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting
Email: [email protected]

Client Overview:
Our client is a prominent and stable player in the financial sector.

Role Summary:
We are seeking an IT Incident Management Lead to join the IT Service Management (ITSM) team. This role is essential for ensuring that ITIL processes are effectively implemented and optimized, providing technology teams with a robust framework for delivering high-quality IT services.

The IT Incident Management Lead will focus on identifying, analyzing, and addressing the root causes of significant incidents and recurring IT issues, ensuring long-term stability in the IT environment while minimizing disruptions and enhancing system performance.

Key Responsibilities:

• Proactively identify potential problems through the analysis of incident trends and service data.
• Lead root cause analysis (RCA) efforts for major and recurring incidents to prevent future occurrences.
• Thoroughly document RCA outcomes, addressing all contributing factors and systemic issues.
• Clearly present root cause analyses, action plans, and resolutions to both technical and non-technical audiences.
• Communicate findings and updates effectively to enhance service reliability.
• Maintain and enhance the problem management process in alignment with ITIL best practices.
• Monitor and track known errors to ensure timely resolution, minimizing operational impact.
• Work collaboratively with incident and change management teams to update or retire known errors as fixes are implemented.
• Share known errors and workarounds to improve incident resolution efficiency.
• Identify risks that could lead to disruptions and proactively mitigate them through effective problem management.
• Track and report problem management-related key performance indicators (KPIs) in a timely manner.

Qualifications:

• At least 5 years of experience managing problem investigations in a complex technological environment that supports real-time transactions.
• ITIL v3/v4 Foundation Certification is required; advanced ITIL certifications are preferred.
• Relevant technology certifications (e.g., AWS, Azure, Cisco) are advantageous.
• Exceptional communication and writing skills, with the ability to clearly explain complex concepts.
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies.
• Proven experience in conducting complex root cause analyses and resolving incidents in multi-vendor and multi-platform settings.
• Familiarity with monitoring and alerting tools (e.g., ELK, SolarWinds).
• Self-driven and capable of working independently.
• Strong problem-solving skills, with the ability to analyze intricate technical issues and perform effective root cause analysis.

How to Apply:
For a confidential discussion about your next technology opportunity, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], referencing the job title. Only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060