As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a member under the Service Centre Performance Operations Unit, you will be responsible for spearheading initiatives to optimise customer service experiences and operational efficiency.

Your broad responsibilities include:

• Planning, conceptualising, and developing comprehensive strategies for counter and call appointment services to elevate customer satisfaction and streamline operations.
• Conducting research, benchmarking, and comparative studies to remain at the forefront of digital and technological advancements in counter service.
• Identifying opportunities for enhancing customer delight and recommending their implementation within the organization.
• Gathering and analysing customer insights, identifying trending topics, and pinpointing service gaps and policy issues.
• Developing actionable recommendations to address these concerns and improve overall service delivery.
• Overseeing and maintaining operational systems utilised by the service centres, ensuring their smooth functioning and optimisation.
• Establish and implement monitoring system for service performance and leveraging on operations research models or analytical tools to continuously analyse data for customer insights, trending topics, gaps, process improvements and service delivery.
• Providing guidance and support to Executives on daily operations, including statistics reporting, general administrative duties, and procurement matters.

What we are looking for

• Prior experience in project management, particularly in service operations or customer service settings.
• Familiarity with a wide range of statistical and process improvement tools to solve problems and mine data for business insights, such as Excel, UiPath, Power BI, SAS, or Python.
• Experience in data visualisation tools such as Canva would be preferred
• Good analytical skills with the ability to gather, analyse, and interpret data to drive decision-making.
• Good communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
• Strong organisational skills with keen attention to detail.
• The successful candidate will hold the corporate title of Manager/Senior Manager with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

THE TEAM

The Call Centre/ Box Office team is responsible for managing large quantities of customer queries through inbound/outbound calls, via email and providing on-site assistance in a timely and efficient manner. A major priority is to identify customer needs and provide the best solution possible.

THE JOB

To provide high quality service meeting Ticketmaster’s standards across all incoming contact center channels, including but not limited to:

• Customer Care
• Accessible Sales
• Box Office/ Ticket Resolution

WHAT YOU WILL BE DOING

• Handling incoming and outgoing calls to efficiently address fan needs over phone.
• Respond to fan enquiries via electronic communication
• Assist Box Office/ Ticket Resolution counters with ticketing enquiries and basic technical support and escalate where necessary
• Other duties as required and directed

WHAT YOU NEED (or TECHNICAL SKILLS) FOR THE JOB

• Great Interpersonal Skills – Have the ability to relate to people on all levels and establishing rapport and displaying patience where necessary.
• Effective Communicator - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when addressing and responding to fan enquiries. Effective listening skills are also paramount.
• Computer and Numeracy Literacy - Ability to use Microsoft Office based computer packages and is tech savvy. Typing skills with high accuracy a plus. Capable to track data entered and track transactions processed.
• Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.

WE WANT YOU IF YOU ARE (BEHAVIOURAL SKILLS)

• Customer Focus - Ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Call Centre experience is advantageous but not mandatory.
• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
• Problem Solving Individual - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required.
• Attentive to details – Ability to provide detailed and helpful information to fans and is focused on delivering effective solutions and maintaining fans loyalty
• Positive Attitude and able to work independently - Possession of “natural energy” with a proactive focus.
• Due to PCI compliance requirements a police clearance check is required to perform this position.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

PrimeStaff Group has been in the recruitment industry for the last 29 years, with the sole objective of providing good quality services in recruitment, human resource solutions and development to employers as well as to individuals. With more than over two decades of experiences, we operate across the public and private sectors and spans across the Asia Pacific region. We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch. We are passionate about people and our commitment to service excellence speaks for itself.

Payroll Specialist

Full time Contract / 5 days’ work week / CBD area

ABOUT THE JOB

Payroll

Work with business stakeholders on all payroll matters including outsourced and temp resources across a sector of business.

• Investigate, analyze, and resolve payroll issues that may arise.

Be an advisor to your assigned business accounts on payment matters.

• Address and resolve employees’ queries and concerns in a professional and discretionary manner.

Create workflow and any process enhancement.

• To promote cohesiveness working between payroll and business stakeholders.
• Aim to remove any work obstacles.

Understand HR/Payroll system intricate workflow processes and advise system logic and behavior.

• Articulate system function and engine.

Responsible for end-to-end payroll computation and processing in compliance with local legislations

• Collate and verify timesheets and attendance, including hours worked.
• Ensure timely execution of payroll processing including distribution of pay slips and related documents.
• Have high standards in compliance and data integrity.
• Filings of statutory submissions notwithstanding IR21, IR8A, NS make-up claims and other government claims.

Prepare ad-hoc financial and operational reports when needed.

Human Resources

• Partner with assigned business unit to provide any HR advice pertaining to people’s movement. Other HR job duties will include letters’ preparation, data update, timesheet management and candidate’ engagement (interviewing coordination & onboarding) as and when.
• Consolidate and complete the government monthly, quarterly, and yearly surveys for PS entities.
• Support in work pass applications and its related activities if needed.
• Any other ad-hoc duties as assigned.

Requirements:

• Diploma or Degree in Accounting or equivalent
• A minimum of 3 years’ end-to-end payroll processing and management experience
• Experience with payroll and HR
• Knowledgeable in payroll mechanism in terms of compliance and legislation.
• Proven work deliverables (workflow & process enhancement) and actual impact from payroll to business leaders.
• Meticulous, able to multi-task and work in fast-paced environment.
• High adaptability in managing different payroll scenarios.
• Advanced excel skills and working knowledge

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Key Responsibilities and Attributes :

· Duties include providing support to Citi perimeter security infrastructure, which includes firewall, proxy, and remote access systems.

· Investigation, documentation, and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems.

· Escalation of issues to and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams.

· Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.

Desired platforms/skills include:

· Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Check Point Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.

· Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary, strong verbal and written skills are also desired.

Job Description

• Freight operations support (90% air freight, 9% trucking, 1% ocean freight)
• Work with 3PL warehouse, freight providers and/or relevant stakeholders to resolve shipment issues
  • Eg: documentation, cargo damage, discrepancies, etc
• Respond promptly to stakeholders for shipment queries, issues, etc
• Service recovery
  • Containment of escalations and conflict resolution
  • Investigation
• Manage performance of 3PL transportation team and freight providers
  • Ensure agreed service standards and KPIs met
• Enhancement requests (operations and systems)

Job Requirements

• Min 3 years work experience in similar capacity
• Air freight operations support experience
• Able to support on weekends during peak periods for urgent shipments
  • Remote support is possible
• Able to respond professionally in emails, meetings, calls, etc
• Knowledge of customs permit and FTZ requirements
• Working experience in a logistics firm handling air freight or managing semi-con customer accounts
• Knowledge of SAP system
• Able to start work within short notice
• Comfortable to attend meetings with 3PL warehouse, freight providers and global stakeholders
• Willing to travel to ALPS if needed for warehouse visit and on quarter end days
• Independent, responsible, resourceful and fast learner with a sense of urgency

Other Information

• Working hours: 8:30am-5:30pm Mon-Fri
• Working location: Changi Business Park, with partial work from home option
• Contract Duration: 1 Year, potential contract conversion to permanent.
• Completion Bonus.

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24996

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

Highlights

• Jurong island, transport pickup at Jurong East
• IATF16949 + Audits
• Basic + Transport + Site allowance + AWS + VB
• Chemical/ Petrochemical
• Manufacturing/ Raw Materials

Main Responsibilities:

• Support Assistant / QA Manager in managing AKSS QMS improvement initiative across all departments and functions to ensure full compliance with IATF 16949 requirements.
• Conduct specification review, CSR and gap analysis.
• Review daily production batches release activities. Knowledge in SAP will be a plus.
• Drive Cpk improvement, conduct monthly review of MRB and freeze inventory.
• Manage IATF Core Tools (PPAP, APQP) documentation and reports.
• Issue, review and verify CAPA for external and internal quality related issues (Raw Material, Finished Product, Shipment & Logistics issues).
• Generate, review and update quality related Procedures / Instructions.
• Participate in Management Review and report in monthly quality meetings.
• Participate in FMEA and Control Plan revision.
• Support Assistant / QA Manager in handling customer complaint & investigation.
• Support Assistant / QA Manager during plant audits (external audit, internal audit, customer audit and supplier audit)
• Perform any other delegated work assigned by Assistant / QA Manager.

Requirement

• Degree in engineering or chemistry (BS Engineering / Chemistry / Science) or equivalent.
• 3-5 years working experience in Quality Assurance department.
• Knowledge and understanding of ISO 9001, IATF 16949 or similar quality systems and experience in facing audits.
• Demonstrated leadership skills, including good communication, sincerity, team spirit and willingness to take up challenge.

HOW TO APPLY:

Interested applicants, please email to “[email protected]”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pierre Chung Yih Shern
EA Personnel Reg No: R22111092

BullionStar is a leading bullion dealer specializing in Investment Precious Metals and offering secure storage solutions. With a wide range of products and services, we are committed to providing exceptional value and service to our customers. As part of our ongoing efforts to engage and connect with our audience, BullionStar continually invests in enhancing our digital presence, including a growing focus on social media platforms. We strive to deliver informative, relevant, and high-quality content that resonates with our global community.

Job Description

BullionStar is seeking a creative and dynamic Digital Content Specialist to join our marketing team. This role is pivotal in expanding our brand’s reach through high-quality video content on platforms such as YouTube, as well as driving engagement on our social media channels. The ideal candidate will have hands-on experience in videography, video editing, photography, and a deep understanding of social media trends. This is an exciting opportunity to create compelling digital content that elevates BullionStar’s presence across various platforms while driving customer interaction and brand awareness.

Key Responsibilities:

Social Media Content Creation

• Develop and execute video content strategies for YouTube, Instagram, and Facebook, in alignment with BullionStar’s marketing objectives.
• Create and maintain a content calendar to ensure a steady flow of engaging video content across platforms.
• Research trending topics and incorporate them into video content to boost audience engagement.

Video Production & Editing

• Pre-production: Collaborate with the marketing team to brainstorm video concepts that resonate with BullionStar’s audience.
• Write scripts and create storyboards to guide video production.
• Production: Set up video shoots, managing lighting, sound, and camera operations to ensure high-quality footage.
• Post-production: Edit raw footage, adding graphics, music, and effects to produce polished, professional videos for distribution.

Content Optimization & SEO

• Optimize video titles, descriptions, and metadata for SEO, ensuring content is discoverable and engaging.
• Create eye-catching thumbnails and incorporate SEO best practices to drive clicks and views.
• Analyze performance metrics to fine-tune video content and strategies, ensuring continuous improvement in audience engagement.

Performance Tracking & Reporting

• Monitor video performance across social media platforms, tracking key metrics like views, comments, shares, and engagement rates.
• Prepare and present performance reports, highlighting insights and trends to improve future content.
• Adjust strategies based on analytics to optimize content effectiveness and reach.

Collaboration & Coordination

• Work closely with the marketing and design teams to ensure video content aligns with broader business goals and branding guidelines.
• Collaborate with external vendors or freelancers for specialized content production when required.

Trend Research & Innovation

• Keep up with the latest video production techniques, social media trends, and digital marketing strategies.
• Test new video formats, tools, and trends to keep content fresh and innovative, ensuring BullionStar stays ahead of the curve.

Qualifications:

• 2-3 years of experience in social media content creation, video production, and digital marketing on platforms like YouTube, Instagram, and Facebook.
• Proficient in video editing (e.g., Adobe Premiere Pro), social media analytics tools, SEO, and content optimization.
• Creative, detail-oriented, self-motivated, and a team player with strong communication skills.

Location

The job location is at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

Salary and Benefits

The salary is dependent on your capability, experience and skills. The typical starting salary is from SGD 3,000 to SGD 5,000 per month for a driven candidate plus up to three month's bonus salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.

• Processing of invoices accurately and promptly, ensuring precision
• Review staff travel and entertainment claims to verify compliance and accuracy.
• Ensure proper coding of GL accounts, VAT, and segments in accordance with established procedures. Ensure the procure-to-pay process adheres to local documentation requirements.
• Assist with month-end and intra-month accounting tasks, including fixed assets, bank reconciliations, intercompany transfers, accruals, and prepayments, while coordinating with global Accounts Payable teams in EMEA and the US.
• Identify and implement process improvements and automation solutions to enhance the efficiency of accounts payable operations.
• Ad-hoc calls with regional team

Job Requirements:

• Minimum 2 years of experience in Acocunts Payable
• Open to take occasional night calls

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Banking Department is keen to recruit a Financial Risk Specialist to support the supervision of financial institutions’ trading activities and management of the attendant risks.

As a Financial Risk Specialist, you will be part of a team in charge of:

• Evaluating banks’ front office controls, risk management and valuation processes and methodologies, as well as their valuation, market and counterparty risk models. Crafting supervisory guidance, as needed, to raise the quality of market risk management will also be part of this responsibility.
• Identifying system-wide risks in the banking sector by analysing regulatory risk returns and developing risk indicators using supervisory and publicly available data.
• Researching into new risk management techniques/framework in response to market developments; and
• Providing consultation in the areas of risk analytics, risk modelling and valuation practices to other departments within MAS.

Requirements :

• Front office or market risk management experience with a financial institution preferred.
• Strong interest in developments in the financial markets.
• Good knowledge of financial products and their related financial risks.
• Proficient in use of analytical tools/software.
• Inquisitive, analytical, quantitative, and has an eye for detail.
• Ability to communicate technical knowledge well, both spoken and in writing.
• Relevant certification in Quantitative Finance or professional qualifications like CFA, PRM or FRM will be advantageous.

This is a 1-year contract position. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Our client is a specialist clinic located at the city.

• Oversee daily clinic operations, ensuring smooth patient flow and optimal resource utilization.
• Manage the clinic budget, monitor expenses, and ensure financial viability.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.
• Implement quality improvement initiatives to enhance patient outcomes and service delivery.

Requirements:

• Nitec and above
• At least 2 years of managerial experience in clinic setting.
• Excellent leadership, communication, and organizational skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Provide front-line service to patients and visitors such as registration of patients, answering phone and email queries, scheduling of appointments and billing.
• Handle insurance claims and other admin/ad hoc duties.

Requirements:

• Diploma and above
• At least 2 years of frontline experience in healthcare industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Description

The Senior Product Manager will be responsible for providing strategic direction, product feature prioritization, product costing, while working closely with customers and sales specialist team for GTM initiatives to drive new sales.

Responsibilities
• The person must not only be knowledgeable of product development and management tools, but also able to put forth fresh perspectives and innovative strategies to drive product portfolios GTM.
• Responsible for Internet, IP Transit and CleanPipe services, product line strategies including go-to-market strategy, roadmap and executions.
• To manage and drive product lines budget/revenue target by close collaboration with sales and marketing on the GTM plan, customer acquisitions and pricing strategies.
• Manage financial targets for the product portfolio, including revenue, profit margins, and growth metrics. Develop and execute strategies to meet or exceed these financial goals
• Partner network sales specialist team to drive performance metrics for Enterprise Connectivity service line. Partner and collaborate with other division stakeholders Engineering team and Information Services to ensure smooth operations for connectivity.
• To have in depth understanding of competitive information, technology trend, develop insights and assess potential impacts to develop comprehensive business strategies for product, positioning, packaging and pricing.
• To collaborate with functional team (internal and external stakeholders) for the executions of product line roadmap, enhancement plan as well as product performance to meet customer requirements.
• Strong ability to build new product business case by analysing market requirements, technology trend, potential ROI and sales channel to secure resources, capex and opex for new product creation.
• To drive product related process efficiency and improvement to sales enablement with enhancing Customer Experience in mind.
• Planning and coordination of service migrations, supported by the Operations, Project Management, and Product Systems Platforms teams.
• Support initiatives to improve customer experience for users of our products and services

Qualifications

• Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
• At least 8 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
• Familiar and conversant in Telco services – Domestic and Global – Internet, IP Transit, DDOS Mitigation, MetroEthernet, MPLS, SD-WAN
• Network and SI solutioning preferred
• Ability to perform independently and interface with customers, partners and account team
• Good knowledge of consulting frameworks and methodologies
• Excellent presentation/communication skills (written and verbal)