Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Our client is a statutory board under Government of Singapore, they are now looking for Software Engineer (Devices) to support the team.

The activities required to be performed shall include the following:

• Requirements gathering.

• Design and develop software applications for embedded devices.

• Implement and optimize communication protocols (e.g.TCP/IP, HTTPS, FTPS/SFTP, MQTT-S) to establish secure and reliable connections between embedded devices and on-premises/cloud platforms.

• Conduct thorough testing, debugging and troubleshooting of embedded devices to identify and resolve issues related to functionality, connectivity, performance and reliability.

• Preparation and submission of deliverables throughout the Software Development Lifecycles (SDLC) such as Business Rules, Software Requirement Specifications, Software Architecture Document, Design Specification, Interface Specifications, Source Codes, Testing Specification, Operation and Maintenance Manual, Training Manual and others documents as required in the SDLC processes.

• Assist day-to-day application support issues.

• Liaise with users on the requirementtesting and production issues.

• Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline.

• Developed software in at least one full Software Development Lifecycle.

• Experience in writing Requirements Specification, Use Cases, Design Documentation, and designing software using object-oriented software design and UML modelling

• Good knowledge and experience in C++ on Embedded platforms (e.g. QNX, Vxworks, Embedded Linux).

• Experience in multi-threading, socket programming and serial/USB communication.

• At least 5 years’ experience in object-oriented software development.

• Prior experience in following areas Scrum AGILE methodology process is a plus:

o Scrum AGILE methodology process

o Develop and integrate embedded devices with cloud platforms

• Strong analytical and problem-solving skills

• Good written and verbal communication skills

• Self-motivated, independent and a good team player

A construction engineer is a civil engineer who oversees the design and building process of construction projects. These professionals work to ensure buildings, projects and construction teams are safe. They may also help design infrastructure systems, such as roads, dams, water supply systems and buildings

• Undertake all stages of Projects, from start to end.
• Calculate quantity of material for the whole project.
• Timely coordination and follow up with the Plumber/ Main-contractor or Consultant.
• Preparation of Shop Drawings, Beam Penetration Drawing.
• Submission of the relevant documents (Risk Assessment and Safety Work Procedure, method statement, material catalogue) as required by the Site Main Contractor.
• Co-ordinate with the Project Manager, Project Engineer and/or Project Supervisor on the projects and emails, support sites with drawings and details.
• Co-ordinate and resolve all technical problems from sites.
• Attend major site meetings, Testing and Turn-on.
• Update drawings as required.
• Perform regular updates on project status for meetings.
• Track progress of sites.
• Co-ordinate with all other Engineers and Supervisors for site progress, logistics and manpower scheduling.
• Liaison with clients for remote trouble shooting and advice in servicing and maintenance
• Assist in scheduling Service Technicians and manpower coordination
• Assist in document submissions and controlling
• Tracking and follow-up for every service and maintenance cases
• Review project schedules and ensure timely submission of documents to Authorities.
• Ability to work closely with Engineer for various Project phases.
• All drawings and correspondences must be well documented.
• Any other ad-hoc duties as and when instructed by Management.

As a GQ (Global Quality) Package Reliability Process Engineer, you will be responsible to setup new product package reliability requirement. This includes board level reliability to emulate customer PCB design. As process engineer, you are required to ensure the process control during package reliability and establish procedures to the operation team for execution. Process improvement is also required to ensure cost and productivity gain.

Coordinating with various functional parties and ensuring the reliability process is compliance to industrial standards such like JEDEC and this will not limit to Micron specification. Additionally, you will respond to inquiries from internal and external customers as a subject matter expert for package reliability activities.

Responsibilities and Tasks

Package Reliability Process Development

• To work with engineering team for enablement of new product (NPI)
• Ensure hardware readiness for package reliability process like Temperature Cycling, HAST, HTS and etc.
• Modify and improve reliability process for existing products

Evaluate and Improve Processes, Materials, and/or Equipment

• Identify, investigate, and document process deviations.
• Troubleshoot process deviations using systematic troubleshooting techniques.
• Perform risk assessment at all decision points within the qualification cycle
• Develop Process Reliability Methodology and Qualification

Lead development/improvement of Process, Equipment and/or Material

• Establish engineering evaluation (DOE)
• Identify factors that impact process quality and propose solutions
• Identify and evaluate interactions between equipment, processes and resolve potential issues
• Identify and implement equipment process control methods
• Develop process limits and capabilities (CpK) and lead process improvement

Introduction of New Process and Process Changes to Operation

• Implement new standard to align with changes of industrial standard for reliability process procedure.
• Conduct training/briefing for operation team on operation procedures
• Develop process reliability tests to assess new process failure mechanisms
• Ensure that test methodology follows industry standards, such as the Joint Electron Devices Engineering Council (JEDEC)
• Define process sampling plan and instruction.
• Strong trouble shooting skill using 8D
• Analyze and report results
• Analyze failures and coordinate failure analysis
• Develop process monitor plan
• Support Excursion Material Disposition

Establish documentation and procedure

• To establish document for new process and revise existing procedure whenever applicable.
• To ensure compliance to internal and external audit
• Observe all established EHSS policies, requirements, and procedures
• Follow EHSS guidelines included in work instruction

Education

Required

Bachelors Degree or equivalent experience

Engineering – Electronics/Electrical

Engineering - Materials Science

Engineering - Mechanical

Related field of study

Experience

Required

• Fresh graduates are welcome.

Familiarity with basic semiconductor processing, device physics, quality, and reliability fundamentals

The high degree of self-initiative and ability to think and act independently

Good multi-tasking and problem-solving skills

The ability to work under tight timeframes and prioritize competing activities

Excellent organizational and management skills and outstanding interpersonal and teamwork skills

The proven ability to collaborate well with team members and drive for results

Strong verbal and written communication skills

The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements

The ability to effectively interact with a wide range of personalities

The ability and willingness to travel when required.

As a Salvage engineer, the world is your playground. You never know when or where a ship gets into trouble. That is why for a Salvage Engineer literally every day is different. It sounds like a cliché, but it is the reality. As a Salvage Engineer, you will have an adventurous job. When a ship is in distress, you will travel to the emergency scene with a multidisciplinary team. Once on-site, you work together with the team to repair the ship's plant and get the systems up and running again. It is vital to salvage the vessel as quickly as possible. As well as working on actual ship salvage operations.

Your responsibilities as a Salvage Engineer

• As part of the mobile team, provide support to the Salvage Master/Project Manager at site.
• When at base, assisting the technical manager and the operations manager in the selection of new salvage equipment and setting up the right maintenance procedures.
• Maintaining company owned salvage equipment.
• Sharing knowledge with other engineers about complex ship's systems.
• Advising the salvage inspector and superintendent about how to break into existing ship's systems in order to use them during the salvage operation.
• Producing reports about the actions taken to get systems operational again. As you can expect from a leading international maritime service company, you will work with state-of-the-art equipment.

Your qualities
To make your mark as a salvage engineer with SMIT Salvage, you will need a flexible approach; you never know when or where your next project will be. You adapt easily to working with different teams and you are fully proficient in English. Of course, you are happy to work irregular hours and to spend longer periods of time abroad. In addition, you have:

• A minimum degree in any field with experience sailing onboard ships.
• Worked for at least 5 years on modern (merchant) ships.
• Preferably experience with a range of different types of vessels and engine-room plants.
• Willingness to work on weekends and public holidays frequently, with OT and allowances compensated.

We are seeking a talented Presales Engineer with a strong background and enthusiasm for robotics to join our team. As a Presales Engineer, you will be a key player in shaping the success of our robotics solutions by actively engaging with potential customers, understanding their needs, and showcasing the capabilities of our products. You will play a pivotal role in driving our mission to redefine the future of smart cities and empower the service workforce through technology by developing proof-of-concept use cases with our business development team.

Duties and responsibilities

• Collaborate with the sales/business development team to understand customer requirements and use cases, and identify how KABAM Robotics solutions can address those needs.
• Conduct product demonstrations and presentations to potential customers, showcasing the features and benefits of our robotics solutions.
• Develop proof-of-concept capabilities through ad-hoc software development and mechanical/electrical design with the help of internal engineering teams.
• Work closely with customers to understand their specific use cases and provide expert guidance on the integration of our robots into their operations.
• Create technical proposals and documentation tailored to customer requirements.
• Develop a deep understanding of KABAM Robotics' products and stay up-to-date with the latest advancements in the field.
• Act as a technical liaison between customers and our internal engineering teams, ensuring a smooth transition from presales to implementation.
• Support the sales team by participating in customer meetings, technical discussions, and addressing customer inquiries.
• Provide feedback to our product development team based on customer needs and market trends.

Qualifications, Skills, Experience

• Background in Computer Science/Electrical Engineering/Mechanical Engineering.
• Strong technical knowledge in their domain and the ability to work with customers.
• Should have at least one of the following:

○ Experience in Python or Javascript or C++. (or)

○ Experience in CAD software such as SolidWorks. (or)

○ Experience in mechatronics design such as working with Arduino or custom PCBs.

• Excellent presentation and communication skills.
• Ability to understand and address customer requirements and translate them into technical solutions.

Plus Qualifications

• Degree with a focus on robotics, mechatronics, or related fields.
• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Familiarity with Docker, Jenkins, and other deployment tools.
• Exposure to backend system design to support robotics applications.
• Previous experience in a presales or technical sales role.
• Participation in robotics-related hackathons or competitions.

Job Types: Full-time, Permanent

Salary: $4,200.00 - $4,600.00 per month

Schedule:

• Monday to Friday

Work Location: In person

Next available intake: December 2023

Responsibilities:

• Assembly of Robots
• Configuration & testing of devices and sensors used in Robotics applications
• Support on Application Test Program and Hardware Development before release
• Run R&D tests and Factory Acceptance Tests for products
• For relevant components serial numbers registration
• Basic troubleshooting for robots in production floor area
• Documentation on SOPs, test procedure
• Any other ad-hoc duties assigned

Requirements:

• Undergraduate/Diploma in Mechatronics, Electrical or Mechanical Engineering

Responsibilities:

• Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
• Install and configure services as per the approved implementation plan
• Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
• Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services
• Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
• Undergo technical trainings and obtain technical certifications that are required to meet suppliers’ mandatory technical requirements
• Conduct knowledge transfer training (where required) 

Knowledge, Skills and Experience:

• Minimum 3 years of relevant experience
• Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing)
• Strong technical knowledge on the assigned solution domain/product
• Knowledge of product portfolio in other technology domain is desirable
• Expertise in enterprise products implementation, migration and support.
• Strong interpersonal skills with a customer-centric attitude
• Strong oral and written communication skills
• Strong attention to technical details, priority management and planning skills
• Ability to work independently with little to no supervision
• Results-oriented
• Strong documentation skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Purpose of the job:

The Lifting Engineer is mainly responsible to perform the coordination of vehicle delivery activity to site inclusive the transportation from port to site storage until lifting up to the LRT guideway. Support Pre and Post vehicle delivery/decommissioning lifting preparation and coordination activity for all vehicles to be lifted up or down to/from the guideway/viaduct.

Key Responsibilities:

Preparation and review (of existing) lifting documents/methods (both transportation and lifting activity)

Coordinate the delivery of the vehicles with offshore manufacturing and review/follow up on pre-shipment vehicle history book and all require vehicle documents.

• Following up on the process of vehicle lifting and ensuring all documents readiness prior lifting.
• To coordinate and arrange periodic lifting gears/tools inspection with the subcontractor/customer.
• To coordinate and conduct lifting resources planning (internally & externally with contractor).
• To coordinate and organise delivery meeting with the manufacturer and operator to harmonize the delivery handshake.
• To coordinate and organise lifting meeting with the customer and operator to harmonize the onsite lifting arrangement.
• To conduct safety assessment & discussion with EHS team (safety) for any latest safety policy and implement the safety requirement when needed.
• To periodically monitor and implement any procedural changes according to the local authority requirement/regulation updates.
• To periodically monitor and execute the lifting work improvement at lifting site inclusive all facilities/tools.
• To prepare and update the lifting procedure, delivery methods and to ensure that all the vehicle history book/ vehicle documents are clearly written and verified by the customer before the commencement of the work.
• To organise/attend customer meeting and/or presenting the delivery and lifting plan.
• To prepare risk assessment prior work commencement.
• lifting planning, weekly/bi-weekly work planning and able to handle critical situation with adhoc changes due to access issue.
• Pre-lifting work planning and follow up with subcontractor and customer.
• Post-lifting debrief and follow up with subcontractor and customer.
• Lifting Resources planning and optimisation.

Relevant experience required:

Typically, minimum 3 – 5 years relevant rolling stock testing experiences.

• University degree/Diploma in any relevant field of Engineering or equivalent technical qualification (for example, technicians/champions) in system-related sectors
• Qualified Appointed Person - Lifting Operations (certified Lifting Engineer)

Competencies:

• Communicative and client-oriented attitude
• Accurate and result oriented attitude
• Pragmatic
• Team player
• Responsible and works independently
• Decisive
• Flexible

• Plan and carry out preventive maintenance throughout the hotel to ensure that standards are maintained for guest comfort.
• Ensure the smooth daily operation in the department through supervision, delegation of duties and coordinate all engineering activities within the Hotel.
• Ensure the preventive/ corrective maintenance for all the hotel’s facilities are done promptly.
• Conduct routine checks and log data of all facilities, following up on faults and repair works if required.
• Perform property/ room preventive maintenance inspection and update.
• Perform incident investigation and prepares report.
• Assist in fire safety procedures within the Hotel
• Monitor the service and maintenance of all equipment and controls.
• Schedule preventive and corrective maintenance.
• Maintain the tidiness of the store, workshop and check on the tool inventory.
• Ensure that all spare parts are available for use whenever required and proper storage of supplies & materials.
• Maintain fire-fighting facilities and equipment in compliance to the Fire Safety regulation.
• Perform regular energy/ defect analysis and be involved in energy management.
• Keep up to date on safety-related administrative documents.
• Ensure his/her own safety and the safety of others during interventions and those of the external service providers.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by the local Council, Government and Manufacturer specifications.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Strive to honour the Accor Vision and demonstrate active use of Accor Values.
• Any other reasonable request within your range of competence as required by Management.

Responsibilities:

• Design, develop, and maintain software applications for IoT platforms, with a focus on edge computing.
• Integrate and optimize software for edge devices, ensuring seamless communication and data flow between devices and the cloud.
• Implement protocols for sensor data collection and processing at the edge, optimizing for efficiency and low-latency.
• Develop algorithms and analytic solutions for real-time data processing at the edge, contributing to actionable insights.
• Implement robust security measures for IoT devices and edge computing systems.
• Engage in close collaboration with internal and external teams, to ensure seamless software compatibility across diverse edge devices and IoT hardware.
• Apply analytical and problem-solving skills to address technical challenges, ensuring the robustness and efficiency of our solutions.

Requirements:

• Minimum 2 years of experience in software development.
• Proficiency in C/C++, Python
• Basic proficiency with machine learning concepts with hands-on experience in machine learning framework (TensorFlow, Pytorch, ONNX)
• Experience working with development kits and platforms such as Raspberry Pi, Arduino or Espressif
• Strong problem-solving skills with meticulous attention to detail.·

Good to have:

• Proficiency in Linux environment
• Knowledge in containerization of solutions via Docker
• Knowledge in wireless communication protocols (e.g: BLE, SubGhz, Zigbee)
• Knowledge in security protocols TLS/SSL

Why Join Us:

• Engage in projects which contributes to safeguarding public security
• Learning opportunities through courses, seminars, and conferences
• Collaborative and innovative company culture.

YOUR DAILY JOURNEY

As a member of a multidisciplinary development team, the Build Engineer will collaborate with different teams in Singapore Studio and other Ubisoft Studios to design, implement and maintain CICD pipeline solutions for production

WHAT YOU WILL DO

• Monitor, communicate and resolve CICD pipeline incidents. Follow up on topics in relevant support channels
• Collaborate with development team to improve the reliability, scalability and performance of the pipeline solutions
• Collborate with Production to support co-development studios and external teams
• Identify potential risks and challenges, to actualize optimal pipeline solutions
• Manage and maintain source control branches, integration flows
• Setup and maintain server resources such as build machines
• Maintain documentation for workflow methods, pipeline solutions and project tools, and promote best practices
• Manage access permissions for various project resources like Perforce and AD

The candidate will work on developing an intelligent and sustainable Energy Management System (EMS) for Residential Air Conditioning (RAC). The candidate will assist in:

• Developing learning-based algorithms to optimize RAC operations based on energy cost, PV energy generation, and comfort requirements.
• Developing predictive models.
• Conducting and evaluating the control strategies in case studies.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

The ideal candidate for this position will have experience in Networking technologies such as Routing, Switching, and experience in Ansible (Yaml), python and scripting for creating Network Automation.

Responsibilities:

• Maintain and upgrade client’s network and connectivity to other offices, regional exchanges, collocation sites
• Provide network design, solution deployment, and technical documentation for network and security related equipment such as Firewall, Load Balancer, IPS, proxy etc
• Translates business requirements into technical designs that ensure availability, stability, scalability, security and ensure the solutions comply

 Competencies Required:

• Knowledge of routing, BGP, OSPF, EIGRP, IP multicast, QoS, VPC, Spanning-tree
• Proficiency in managing Cisco, Checkpoint, PaloAlto and Fortinet firewalls
• Familiarity with network monitoring and troubleshooting/analysis tools, such as Solarwind, Netscout InfiniStream, WireShark, NetFluke, ServOne etc.
• Familiarity with network tools to improve network infrastructure performance
• Experienced in network automation concept (NetDevOps) and tools (python, ansible, git)
• Working knowledge of ITIL framework related to Incident, Change, Request...

Qualifications Required:

• Degree in Business Information Technology/Information Technology/Computer & Communication Systems/Computer & Network Technology/Computer & Networking
• CCNP or the equivalent professional certificates
• Excellent spoken and written English skills.
• Experience of working in a multi-cultural, virtual team, across multiple geographical regions

• Regular team buildings
• 18 leave days / Year
• Insurance: GP, Life Insurance, Dental & Optical reimbursement
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

To manage the man power

update and deployment manpower based on requirements

To manager the Civil works on the site

submit the invoice and track the claims

Track the monthly payments and worker salaries

Manage the store and material available and deployment record

Ensure the equipment and materials deployment

progress photos and submit the claims

Any other Adhoc duties as assigned

Job Descriptions:

• Perform Civil/Structure engineering design works
• Liaise with Clients, Consultants and Authorities for management of project
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate preferable possess Diploma / Degree in Civil/Structural Engineering or equivalent degree
• Diploma / Polytechnic candidates are welcome to apply for Junior level
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Familiar with local laws, design codes and submission requirements is advantageous
• Knowledge of engineering software and MS Office
• Proficient in AUTOCAD and Civil and Structural Engineering software applications

Please indicate reason for leaving each employment and expected salary in your CV.

Salary package shall depend on candidates' working experiences and qualifications.

Only shortlisted candidates will be notified.

Job Descriptions :

· Lead and service technician to attend to regular service & maintenance work.

· Carry out repair activity on site and occasionally in house

· On-site troubleshooting of systems and equipment

· Involve in setting up, testing and commissioning of system and equipment.

· Attend to service call might required to

- Handle any ad-hoc assignments

Job Requirements :

• Diploma in Mechanical/ Mechantronics/Automation is preferred

• PR or Singaporean are preferred but not limited

• Valid Class 3 driving license is an advantage.

• Experience in hydraulic or PLC system is preferred. Fresh graduate can be also considered for the junior position with good attitude

• 1 or 2 years’ experience in field service preferred but not a must

• Candidate must be responsible, enthusiastic and enjoy meeting new challenges

• Candidate must be able to work independently and under pressure conditions

• Candidate will be required to work overtime, on standby and on call on weekends or Public Holidays when the needs arise

Job Responsibilities:

• Pre-sales support including a full range of company products, CCTV and network technical solutions, highlights proposals, etc
• Develop business opportunities with clients
• Promote solutions and deliver formal technical proposals/presentations to clients
• Responsible for product solution designing and ensuring the solution is competitive
• Identify clients' requirements and coordinate with the sales team to ensure that the clients' requirements are able to meet
• To understand the client's business and technical requirements
• To handle clients' inquiries and technical-related issues
• Conduct product training for clients

Job Requirements:

• Experienced in CCTV products
• At least 1 year of work experience in CCTV domain or networking
• Capability to communicate with and influence customers including technical alignment, communication, clarification, and negotiation with customers
• Fluent in English and Mandarin to liaise with Chinese-speaking business associates
• Experienced in handling and troubleshooting technical issues.
• Possess CCNA/CCNP and other networking certificates would be an added advantage

About the job

This role supports Store IT systems, service requests and IT incidents including IT hardware equipment, application systems and operations. This role works closely with store co-workers, super users, Service Office IT team and external IT vendors to ensure high availability, stability, and security of IT system to support store activities and operations.

Your assignment

• Perform day-to-day IT operations and support activities in the store to ensure that IT systems perform with high availability, performance, and security
• Investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation
• Perform Store IT support according to IT policies, standards, and SOPs
• Support IT audit, compliance, and security reviews and assessments
• Support implementation of local Store IT project activities within planned scope, schedule, and budgets
• Support Store super users in testing, training, implementation, and upgrade of Store IT systems including associated technical documentation
• Support and coordinate with Service Office IT in system security patches and anti-virus updates on Store IT systems on a needs basis
• Maintain inventory records of hardware, software license and support contracts
• Support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM)
• Coordinate on-site work with authorised vendors during rebuild, relocations or repairs
• Support Service Office IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence
• Support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation
• Provide standby weekend & after office support if required or rostered

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Possesses teamwork and service-oriented mindset
• Strong sense of achievement in driving IT operational support

Knowledge:

• At least a Diploma in IT Professional disciplines (Computer / Information Technology)
• Minimum 3 years of experience in IT support role
• Practical knowledge to support super users, system support and testing
• Practical experience in IT support including Service Desk, System monitoring, Backup & restore, Patching & Malware protection
• IT Support experience of IT systems in retail environment (Microsoft Navision, LS Retail, POS, CRM, SQL Database)
• Working knowledge of IT infrastructure, network and security technologies (Windows Servers, Active Directory, Azure, VMWARE, EMC Storage, CISCO Routers, Switches & WLAN, Firewall, SCCM and Azure Cloud)
• Familiar with store operations, e-commerce and retail business processes

Capabilities:

• Install and configure computer hardware, operating systems, servers, storage, networks, printers, and applications
• Maintain, monitor, troubleshoot and support computer systems and networks including POS, Printers, Scanners, Wi-Fi, MGF devices, Desktops, Laptops and Tablets
• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• Able to work under time pressure with problem solving, priority driven, and business focused approach
• A technical, logical thought process with strong communication skills and has a good command of English