Scope
The primary task of the Technical Support Engineer is to support the Technical Manager in rendering product and application-related technical assistance and support to internal and external customers. You will be working closely with the front-line team and will be involved in the development, implementation, organization, maintenance, and update of all technical-related matters. You will also be carrying out the day-to-day duties of the QC/QA lab. The Technical Support Engineer is expected to be a team player and someone who is committed.
Responsibilities (including, but not restricted to)
ยท Comply, execute, maintain & update QA/QC processes.
ยท Ensure that QA/QC Department meets external and internal audit requirements.
ยท Support in the development, implementation, organization, and update of technical-related materials.
ยท Identify, analyze, investigate, propose, and resolve technical and quality issues.
ยท Conduct root cause analysis, control, and review measures.
ยท Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence, and ownership for resolving customer issues.
ยท Develop technical training content for internal & external customers.
ยท Ensure high-quality, up-to-date documentation process
ยท Conduct scheduled audits on existing suppliers.
ยท Conduct new audits to approve and qualify new suppliers.
ยท Quality assurance on supplier compliance to internal QA/QC standards.
ยท Communicate and coordinate with all testing parties.
ยท Continuously learn about market and competitor product development and performance requirements providing input and tactical direction to the business on technical support and services.
ยท Ability to translate technical information into marketing lingo, challenging the norm.
Requirements
ยท Minimum 2 years experience in engineering
ยท Diploma in relevant engineering faculty
ยท Strong market research skills, highly analytical, highly detailed, and an academic
ยท Committed, hardworking, and able to rough it out
ยท Self-motivated, proactive, and highly independent
ยท Strong written and oral communication skills
ยท Excellent collaboration and interpersonal skills to work with stakeholders at the global level
Location: Woodlands Close (Singapore - Near Admiralty MRT)
5 days of Work (Monday โ Friday 9 am to 6 pm)
Salary Range: SGD2800 to SGD4800