● Qualify incoming sales leads and tracking of prospects through making calls or relevant means of communication to prospective clients, and also to coordinate with sales representative on the conversions

● Coordinating with the sales team and ensuring smooth onboarding of students recruited through the agents, while ensuring compliance in the process

● Update and maintain accurate records of lead enquiries in the CRM system to give sales representative actual feedback on lead quality and pipeline management

● Conduct school tours and respond to queries during pre/post consultations and assist client with the application process through to enrolment stage

● Conduct market research on competitor analysis and analyze the data to provide insights to the sales team

● Provide consistent and regular follow ups with existing customers to ensure optimum quality of customer service standards are maintained

● Provide timely and ad-hoc administrative support to the Sales Team

Working hrs: Mon to Fri (0700AM to 0430PM)

Location: Jurong East

Requirements:

• Diploma in IT or related field
• Proficient in written and spoken English
• Knowledgeable in Microsoft Office and Google Workspace
• 1 year experience in conducting school enrichment workshops or similar activities
• 1 year of experience as an ICT Executive or similar role in a school
• Skilled in ICT device troubleshooting
• Experience with AV setups in school environments
• Proficient in audio and video production for school events
• Knowledge of video editing software
• Registered with MOE’s REMS 2.0

Scope of works:

• Oversee all ICT devices and equipment.
• Provide technical support.
• Install, maintain, and repair devices.
• Track loans and returns.
• Manage ICT and AV inventory.
• Deliver and set up devices as requested.
• Supervise vendors during deliveries.
• Support school staff with ICT tasks.
• Process ICT-related paperwork.
• Report to ICT leadership.
• Coordinate with Desktop Engineers (DEs).
• Set up audio and visuals for events.
• Assist with audio/video production.
• Use video editing tools when needed.
• Provide basic ICT and video training to students.
  

Job Description & Requirements:

Are you looking for a dynamic sales position that promises growth and adventure? Do you love interacting with people and have an innate ability to creatively persuade them? You'll fit right in at our company! We are seeking highly motivated, enthusiastic sales professionals to join our team.

As a member of our team, you'll engage with customers from all backgrounds and demographics, showcasing your knowledge and expertise to offer new and exciting products. You'll be responsible for cultivating long-term relationships while constantly finding ways to exceed expectations and exceed revenue goals. Earn more then $5,000 a month!

We want you if you:

• Pleasant personality
• Responsible & initiative
• Willing to provide extra mile customer service
• Good team player
• Hungry and strong mindset
• Exceptional interpersonal, communication and problem-solving skills
• At least 1 years of sales experience

The Floors Emporium based in Singapore with diversified related businesses across town. You deserve the most rewarding sales job and a part of our work family.

• Attractive remuneration package including basic salary, transport allowance, commission, performance bonus, incentive tier bonus, CPF and annual leave!
• Candidates will go through a personalized training program which focuses on career development within the organization.

Requirements:

• Candidates with knowledge on visual and color sense will have added advantages.
• Able to commit to attending roadshows.
• Able to work on weekends.
• Good interpersonal skill to communicate with homeowners.
• Strong communication via messages and verbally
• Required language(s): English, Mandarin (in order to handle queries from Mandarin speaking clients)
• 0 - 1 year of experience in Sales Industry is welcome!

Exciting career growth opportunities and competitive remuneration await for applicants with substance!

Responsibilities:

• Attend to walk-in, leads (given by company) and phone enquiries
• Attending trade shows
• Prepare quotation and follow up with clients
• Plan and develop new accounts and meet sales target
• Work closely with homeowners and interior designers
• Coordination and supervision works

Interested candidate please click APPLY NOW button with a resume including personal particulars, current job, job descriptions, expected salary, the reason for leaving employment and previous employment, and date of availability. The interview will be held at The Floors Emporium at 5 Kaki Bukit Road 2 #02-02 Singapore 417839

Responsibilities and Duties:

Specific

Main Duties

• Plan, develop and manage the Palliative/ Activity Programmes.
• Schedule volunteer/expert facilitator- run activities on a weekly basis.
• Ensure smooth implementation of programme.
• Evaluates programme effectiveness and analyses results. Recommends and takes appropriate actions when needed to improve the programme.
• Allocate appropriate resources, volunteers and expert facilitators to run the activities.
• Monitor patients’ safety and well-being during the activities.
• Run groups with volunteers/ assistant (when applicable).

Administrative Duties

• Prepare reports on programme activities, progress and status to management.
• Yearly planning and budgeting.

Education and Training

• Supervise and train volunteers and provide administrative support to volunteers/ expert facilitators, when needed.

Job Requirements:

• Diploma in Business-related discipline will be an advantage.
• Has some basic skills on transferring patients will be an advantage
• Able to demonstrate skills in organization, management and leadership
• Proficient in Microsoft Office (in particular MS Excel)
• Experienced in running groups and working with elderly is an advantage
• Able to establish and maintain positive working relationship with staff, volunteers, expert facilitators and patients, good team player with a customer-focused mindset
• Must be self-directed and able to work independently
• Process good analytical, creative thinking and problem-solving skills
• Experienced in managing volunteers and/or projects is an advantage

Working hrs: Mon to Fri (0730AM to 05.00PM)

Location: Jurong west

Requirements:

• Diploma in Science or related field
• 1-year experience in Science lab operations and administration
• Experience in Science, STEM, and Sustainability programs
• Skilled in digital resource creation (e.g., PowerPoint)
• Proficient in lab equipment maintenance
• Fluent in English
• Strong interpersonal and communication skills
• Experience with primary school students
• Ability to work independently and in a team
• First aid certification is a plus

Scope of works

• Prepare materials for Science labs and enrichment programs.
• Label and maintain records of Science resources and lab materials.
• Organize and keep Science rooms clean.
• Ensure lab equipment is functional; conduct biannual stock-takes.
• Properly dispose of waste materials.
• Ensure student safety and maintain incident logs.
• Update first aid box and check safety devices.
• Provide logistical support for Science competitions and assessments.
• Conduct lab safety and equipment awareness briefings.
• Perform other assigned duties.

Job Responsibilities:

• Perform end to end payroll process.
• Ensure all queries are proactively response from/to key stakeholders.
• Responsible for statutory payment submission, such as CPF, IR8A, IR21 & NS Claims.
• Responsible for submission of Government Paid Leaves (Maternity, Paternity, Childcare & etc)
• Ensure compliance with company policies and local legislations.
• Make recommendation on work process improvement whenever necessary.
• Any HR/Payroll projects and ad hoc tasks as assigned.
• Minimum 3 years of payroll knowledge and experience.

Job Requirements:

• Minimum 3 years of payroll knowledge and experience.
• Diploma/Degree in Business Administration, Human Resources, Psychology or related.
• Hands-on experience on BIPO Prosoft is preferred.
• Experience with SAP Success Factor will be an added advantage.
• Knowledge on Payroll, Singapore Employment Act, CPF & Income Tax legislation.
• Proficient in Microsoft Office applications.
• Prior experience in HR shared services environment with a large organization is preferred.
• Highly self-motivated, committed and resourceful; with initiative and drive to deliver organized and meticulous work.

The successful candidate would be required to:-

(1) Publicity and Staff Engagement

• Collaborate with cross-functional teams to plan and execute Fleet-wide initiatives aimed at fostering internal and external stakeholder engagement
• Coordinate staff communications, cohesion activities, events, and ceremonies to promote a positive organisational culture
• Develop creative publicity and communications strategies to showcase staff achievements, new initiatives, and projects across various media platforms

(2) Crewing Matters

• Oversee the timely application, renewal, and cancellation of certificates and documents for new and existing vessels, ensuring compliance with regulatory requirements
• Liaise with relevant authorities and institutions to facilitate inspection and documentation preparation for vessel licenses and certifications
• Coordinate with Fleet Operations team to facilitate crew certification renewals and ensure proper documentation upkeep
• Provide administrative support for vessel sales and charter agreements, including documentation preparation and coordination with business partners
• Ensure prompt preparation of vessels and crew for Outside Port Limit (OPL) jobs, including immigration clearance and departure/arrival applications
• Offer basic IT support and troubleshooting assistance for crew
• Perform any other ad-hoc duties as assigned

The successful candidate shall preferably possess:-

• A degree in Business, Business Administration, Maritime Business, Logistics or Supply Chain
• Minimum 2 years of working experience in the maritime and/or logistics industry
• Strong communication and interpersonal skills, and ability to engage with stakeholders at all levels
• Excellent critical thinking and numeracy skills, coupled with meticulous attention to detail
• Proficiency in the Microsoft Office suite of applications

Job Highlights

• 5 days work week, Mon - Fri
• Staff Benefits
• Work-Life Balance
• Friendly and positive working environment

Responsibilities :

• Handle Full / Partial set Accounts and other adhoc duties.
• Monthly preparation of final accounts, audit and tax schedules.
• Preparation and submission of GST returns.
• Liaise and negotiate with company bankers & auditors.
• Proficient in Microsoft Office Excel & Words.

About Volt Auto: At Volt Auto Pte. Ltd., we are dedicated to transforming urban mobility by providing innovative and sustainable electric vehicle (EV) solutions. Headquartered in Singapore, we are committed to excellence, sustainability, and delivering superior customer service. Join us in driving the future of transportation!

As a Finance Executive, you will be responsible for managing and executing key financial processes such as invoicing, reconciliation, audit support, and other general accounting tasks. This role supports the finance team in ensuring the accuracy and compliance of financial transactions and plays a critical part in month-end and year-end closing activities.

Responsibilities

• Issue sales invoices, ensuring their accuracy and compliance with relevant requirements.
• Process customer payments and ensure accurate application to customer accounts.
• Prepare reconciliation between CRM and ERP systems during the month-end to ensure the accuracy of billings.
• Collaborate with the accounts payable colleague in a buddy system to ensure smooth operations in both accounts payable and receivable functions.
• Assist with month-end and year-end closing activities, including preparing audit schedules and journal entries.
• Assist with internal and external auditor requirements, including accounting-related documents and records.
• Any other ad-hoc duties as assigned.

Qualifications

• 2+ years in accounting, with a preference for those who've navigated the automotive sector.
• Strong knowledge of accounting principles and financial regulations.
• Proficiency in financial software systems, preferably CRM and ERP.
• Must be computer literate with working knowledge of Microsoft Office applications (Excel, Word etc.)
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.
• Effective communication skills for collaboration with different departments.
• Enjoy working with people and thrive in team environment in a fast paced environment

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

• Perform general administrative duties such as filing, controlling and maintaining of documents, mailing of documents
• Perform IR21, IR8A for workers
• Monitor and follow up on staffs’ probation, confirmation, appraisal or promotion
• Office admin support and general administration such as air ticket purchase, etc
• Handle Petty cash claims
• Renew company licenses
• Application/Renewal of Permit and Passes for workers and office staff.
• Handle Payroll & Leave Application Matters (Calculating attendance/timecard of workers and key in system)
• Other Ad-Hoc Duties.

• Evaluating campaign performance and data analytics

• Liaising with frontend and backend departments to promote programs and campaigns

• Working closely with team and coordinators

• Website and social media platform content update and content writing

• Organising events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timeline

• Organised, meticulous, results-oriented and can handle stress and tight deadlines

• Ability to multi-task and prioritize tasks in a fast-moving environment

• Possess great communication skills, creative, resourceful and a team player

• Handle customer complain

• Able to speak English and Mandarin to oversee Marketing activities with Chinese-speaking partners and agencies

• Assist in any ad-hoc duties when assigned

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Wipro Consumer Care Singapore distributes and markets a comprehensive range of personal care products, principally skin care, hair care, talcum powder, deodorants, shower and cleansing products and fragrances, and household detergents and other cleaning products in the FMCG industry. These are marketed under well-known brand names like BIO-ESSENCE, EBENE, DERMA LAB, EVERSOFT, ENCHANTEUR, SAFI and other market leading brands in the region.

The candidate will report to the Head of Marketing and should be comfortable and well versed in using Microsoft Excel, with a keen and meticulous approach to numbers. This role will also be trained in stock forecasting (based in Excel) and documentation work for the relevant approving authorities in relation to our products. We highly encourage all who possess these qualities to apply.

Job Description

• Planning of monthly forecast and work with respective factories on stock ordering. Study and analyze customer buying trends and ensuring that the right products are available in the right quantities at the right time.
• Optimizing inventory levels to minimize storage costs and avoid over stock or out of stock. Monitor stock balances to ensure sufficient fulfilment to the trade channels.
• Prepare necessary shipping documentations and selecting the most efficient and cost-effective routes for shipping goods.
• Shipping management: Coordinate incoming and outgoing shipments, with respective factories in the region, 3PL & forwarders for shipments to/from overseas.
• Liaise with internal department stakeholders such as sales and warehouse team to ensure smooth inventory operations as well as with factories and 3PL vendors.
• Using data to identify stock trends, track performance of products, and make informed decisions.
• Any other general reporting if required.

Requirements

1. Good proficiency in Microsoft Excel, knowledge of SAP system is an advantage.
2. Keen and open to learn on the job
3. Efficient at multi-tasking and prioritizing
4. Proactive, responsible, good communication & attitude, hands-on attitude

• Position: Accounts Executive/Senior Accounts Executive
• Location: Cecil Street (CBD)
• Working hours: Monday to Friday (9am - 5.30pm)
• Salary (commensurate with experience): Up to $6,000 + Mobile Reimbursement + 20 Days Annual Leave + Performance Bonus
• Duration: Permanent
• Industry: Insurance

Main Responsibilities:

• Responsible for Accounts Receivable and Accounts Payable functions
• Perform monthly closing of accounts including variance analysis against budgets and prior year
• Preparation of annual audited statutory accounts and regulatory reporting
• Prepare cash flow forecast and budget
• Prepare and submit GST and income tax returns
• Liaise and work with professionals in audit, tax and corporate secretarial functions

Requirements:

• Possesses at least ACCA (Stage 1,2) or Degree in Accounting
• Minimum 3 years of relevant working experience
• Able to work under pressure and good in meeting deadlines
• Proficient in Microsoft Office applications
• Possess good analytical and communication skills

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Key Responsibility:

• Handle customer enquiries by providing accurate and timely information on products, services, and lead times.
• Register new customers in system and assist in managing existing customer credit limits.
• Prepare and issue quotations for products and services based on customer requirements, and follow up with customers to secure orders.
• Liaise with internal teams to confirm stock availability, coordinate production schedules, and align on lead times.
• Coordinate and confirm delivery schedules with customers, ensuring all logistics are arranged according to agreed timelines.
• Review and process customer orders, ensuring all necessary details are captured for accurate sales order creation.
• Collaborate closely with Operation Lead to synchronize delivery timelines, ensure stock availability, and manage customer expectations.
• Process customer requests for site activation and part replacements by liaising with Operation Lead to ensure seamless service execution and post-visit follow-up.
• Generate, file and maintain accurate records of customer interactions, orders, and transactions, including quotation, purchase orders, sales orders, delivery orders, reports and invoices.
• Process Request for Invoice and submit invoices to customers, follow up on billing issues, and track payment status to support timely collection.
• Assist in requesting credit block releases and support finance team in ensuring timely payment from customers.
• Provide backup support for sales-related tasks as needed, including customer follow-ups, order tracking, and resolution of any issues that arise.
• Assist with scheduling tasks and help maintain job planner updates for production timelines and service-related jobs.

Requirements:

• 2 to 4 years of relevant experience in customer service, order management, or sales support
• Industry experience in a technical or product-focused environment (e.g., manufacturing, engineering or logistics) is preferred. Candidates without this background will be provided with on-job training and opportunities to develop industry-specific knowledge after hiring.
• Hands-on experience with ERP systems (e.g., SAP) and CRM tools (e.g. Salesforce) for managing customer interactions, order tracking and documentation is highly desired.
• Understanding of full product order lifecycle, including quotation management, inventory checks and delivery scheduling, or a willingness to learn these processes.
• Strong organizational skill with the ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skill for professional interaction with customers and internal teams.
• Proactive problem-solving ability to handle customer enquiries and resolve issues independently or escalate when needed.
• Detail-oriented, ensuring accuracy in order processing, documentation, and reporting.
• Team collaboration skill to work closely with other departments to meet customer and project requirements.

Responsibilities:

• Handle on stationeries, pantry supplies, and printed materials
• Handling Office Administrative duties and paperwork including accounting data entry
• Work closely with various departments to ensure smooth work flow
• Administer work pass applications, cancellation and renewal.
• Performs day-to-day broad range of HR activities including recruitment from on-boarding to off-boarding, leave administration, MC record, payroll, benefit & training administration.
• Generates and maintain regular HR reports as required.
• Handle NSmen make-up claim, paternity, maternity, childcare leave, medical & insurance claims.
• Handle all other HR matters and undertake tasks as assigned by management.
• Miscellaneous operational and administrative duties.

Requirements:

• Good verbal communication and strong English-language skills
• Meticulous, organized, resourceful and multi-tasker
• A good team player who can work independently
• Proficient in Microsoft Office
• Knowledge of simple accounting will be an added advantage
• Relevant HR work experience preferred.

Job Description and Requirements

Roles and Responsibilities

Responsibilities:

· Responsible for staff scheduling, including work assignments/employee breaks.

· Responsible for managing store hygiene

. Cashier at the front desk and assist with serving dishes

· Plan and execute activities to improve efficiency, quality and reduce waste.

· Perform production resource planning based on logistics planning and order volume for each store and inventory management.

Requirements:

· At least 2 years of relevant F&B work experience

· Able to start work immediately or on short notice.

· Proficient in English and Mandarin to communicate with guests.

Here at AMKCO Pte Ltd we are looking for an Admin & Shipping Executive who wants to build a long term career with us. We are looking for an individual who is a Singapore citizen or Permanent Resident only.

We are seeking a person with a diligent, meticulous, and resilient attitude.

Shipping experience is a plus point but not necessary as we will provide training.

Job Scope

Shipping Duties:

- Prepare shipping documents

- Co-ordinate with freight forwarder and with production department

- Email customer on shipping dates and freight details.

- Email shipping documents to customers and freight forwarders.

- Arrange Courier shipping documents to customers.

- Arrange import shipment from Supplier.

- Co-ordinate upon shipment request for Bill of Lading / Air Waybill / Notice of Arrival from freight forwarder

- Co-ordinate upon shipment request for invoice from Supplier

- Email Bill of Lading / Air Waybill / Notice of Arrival to forwarder to clear shipment

- Co-ordinate Upon vessel / flight arrival and follow-up with forwarder until shipment reach AMKCO.

- Must be open to learn about Bill of Material and Costing.

Administrative Duties:

- Answering incoming phone calls

- Answering the door bell

- Generate Delivery Order & Sales Invoice from Visual to our customers.

- Email sales invoice to customer for their record and payment

- Contact Customer to follow up on payment.

- English and Chinese language proficiency is a must.

If interested please only apply through the portal (mycareersfuture.gov.sg)

RESPONSIBILITIES

Candidates are expected to assist and support the Pilotage Services Department in the following:

• To assist in arranging HOD’s meetings, overseas travel and claims as the HOD’s PA.
• To generate monthly department KPI results graphically for HOD.
• To prepare month-end revenue accrual, monthly sectors revenue/volume-yield/any required operation details reports and pilot utilization slide to Finance.
• To prepare and review daily/monthly/half-yearly Pilotage Operation Movement reports for accuracy and completeness of job data and ensure that all jobs are billed.
• To assist with ad-hoc billing to customers.
• To generate monthly and YTD pilotage service level reports.
• To endorse Purchase Orders for payment to suppliers.
• To submit certified and approved invoices to Finance for payment to suppliers.
• To verify telco invoices and recover costs from staff for any excessive usage (if any).
• To assist with all medical certificate submissions, claims, records and invoices.
• To prepare YTD team-based KPI and other operations records.
• To organise documents for the annual performance appraisal.
• To undertake any other duties as assigned by the supervisor.

REQUIREMENTS

• At least a Diploma in any specialisation;
• Minimum 2 years of experience in handling administrative matters;
• Experience in PeopleSoft will be an added advantage;
• Proficiency in Microsoft Excel;
• Detail-oriented and excellent interpersonal and communication skills; and
• Good time and stress management.

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

192 Pandan Loop #01-02 PANTECH Business Hub Singapore 128381

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service