Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Job Descriptions:

• Participate in external and internal project management activities and work-in-progress meetings.
• Create detailed proposals for all events, including timelines, venues, suppliers, staffing and budgets.
• Coordinate and manage venues and suppliers.
• Effectively manage onsite production crew, suppliers and temporary staff.
• Provide effective support and mentorship to the team.
• Perform other roles & responsibilities as requested based on business needs.

1. define a project scope, objectives and deliverables

2. understand client request and communicate effectively to the contractors and designer team to ensure clear instruction is conveyed

3. handle the project site progression to ensure workmanship standard are met and progression is as planned

4. track the costing of the project vs estimated cost

5. conduct quality inspections and addressing any deficiencies

6. identify potential risks to project success

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

• Checking the daily cash balance
• Interacting with the customers that come to the counter
• Organizing all the work they do and maintaining the accounting records
• Reporting discrepancies they find within the accounts to their superiors
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• To assist in taking orders from customers
• To assist in cashiering duties and responsibilitiesTo assist in cashiering duties and responsibilities
• To ensure cleanliness of equipment and surroundings
• To Prepare Ice and Hot Beverages
• Any other duties assigned by supervisor/manager

Job Description & Requirements

• ⁠Liaise with vendors/sub- contractors, in-house designers, mall managements and clients.

• Coordinate and manage full life cycle renovation projects.

• To ensure site matters tallies with the design drawing and design intent.

• Ensuring timely and smooth project handover within stipulated timelines.

• Tracking and reporting on project progress weekly.

• To prepare Project Timeline for Principal's review, and to present to Client for approval prior to

starting work.

• Conduct Quality Checks.

• To ensure defect check prior and after each renovation work, and ensure defect rectification to be satisfactory to the company standard before handing over to Client.

• To ensure day to day defect rectification raise by existing or future clients are arranged for rectification on a timely manner.

• To arrange the list of Contractors catered for the project prior to the start of the renovation work, and to present to Principal for approval before asking for costing from the Contractors.

• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

Qualifications:

• At least 4 years of project management and related experience.

• Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and contractors.

• Proficiency in Microsoft Office.

Who are we looking out for:

• Passionate.

• Meticulous and detail-oriented.

• Proven ability to solve problems creatively.

• Strong familiarity with project management and best practices.

• Experienced in seeing projects through the full life cycle.

• Strong initiative, communicative skills, dynamism, and resourcefulness.

• Proven ability to complete projects according to outlined scope and timeline.

• Able to work independently and self-motivated

Job Description & Requirements

• Guide and monitor Proiect Managers to ensure the project is well managed to meet clients’ satisfaction.

• ⁠Liaise with vendors/sub- contractors, in-house designers, mall managements and clients.

• Coordinate and manage full life cycle renovation projects.

• To ensure site matters tallies with the design drawing and design intent.

• Ensuring timely and smooth project handover within stipulated timelines.

• Tracking and reporting on project progress weekly.

• To prepare Project Timeline for Principal's review, and to present to Client for approval prior to starting work.

• Conduct Quality Checks.

• To ensure defect check prior and after each renovation work, and ensure defect rectification to be satisfactory to the company standard before handing over to Client.

• To ensure day to day defect rectification raise by existing or future clients are arranged for rectification on a timely manner.

• To arrange the list of Contractors catered for the project prior to the start of the renovation work, and to present to Principal for approval before asking for costing from the Contractors.

• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

• To meet potential customer, prepare quotation and close the project.

Qualifications:

• At least 8 years of project management and related experience.

• Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and contractors.

• Proficiency in Microsoft Office.

Who are we looking out for:

• Passionate.

• Meticulous and detail-oriented.

• Proven ability to solve problems creatively.

• Strong familiarity with project management and best practices.

• Experienced in seeing projects through the full life cycle.

• Strong initiative, communicative skills, dynamism, and resourcefulness.

• Proven ability to complete projects according to outlined scope and timeline.

• Able to work independently and self-motivated.

We are a GP clinic looking for a deputy clinic manager with experience.

Main responsibilities:

- Ensure smooth day-to-day operations of the clinic

- To be proficient in the duties of regular clinic assistants including registration, dispensing, collection of payment, claim submission and assistance of doctors with clinical procedures/chaperone

- Handle patient feedback and complaints on operational issues and/or medical services provided

- Oversee the completion of insurance and government scheme claims. To ensure prompt follow up on rejected/ returned claims

- Follow-up on outstanding payments.

- Oversee the online and offline marketing strategies of the company and develop and establish business and operational plans in line with the company’s policies and directions

- Supervise clinic staff’s adherence to company policies and procedures on the ground as well to provide feedback to management on issues on ground level

- Oversee the clinic’s staff proficiency/training including but not limited to clinical skills and attendance of relevant training courses

- Ensure that service and care standards are adhered to by the clinic staff and doctors through leadership by example

- Oversee the formal response to audit requests from various organisations in conjunction with the Medical Director

- Perform any other ad-hoc projects as assigned by the management

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Involve and support Health and Safety programs (DWB, BBS, H&S meetings).
• Responsible for Induction and Good Manufacturing Practices Training to new operators.
• Perform 24 months recertification for operators.
• Conduct quarterly GMP meeting for operators, review and help the team to address issues
• Ensure the completeness of Certification, Recertification and Retraining requirements
• Design and update On the Job Training Assessment & training material.
• Design new & update existing evaluation form and exam paper.
• Responsible in Preparing and updating operator Training Matrix chart.
• Assist in keeping and maintaining operators training record.
• Involve and support in Production/ Engineering Improvement Project (Kaizen).
• Support projects in Talent Development as assigned. Examples – Video-editing, E-assessment project, Improvement on production training
• Develop and conduct Core training program to equip Production Operators with skills and knowledge to perform the task in the production.
• Initiate, lead and participate in training-related projects.
• Maintain and comply with ISO13485, GMP and FDA regulations.

Education/Experience and Qualifications:

• GCE “O” level or higher with 3–5-year assembly experience preferably in medical device.
• Knowledgeable in writing manufacturing procedures and GMP requirements.
• Knowledgeable in GMP, ISO, cleanroom procedures, and documentation
• Good technical knowledge and understanding of broad scope of manufacturing processes.
• Computer literacy required. Familiar with Microsoft office applications.

1. Liaise with engineers, architects, and others working on a project
2. Prepare and manage estimates, budgets, timetables, and resourcesManage worksites for new-construction as well as remodeling projects, coordinating activities and ensuring that all work is in sync with project goals and objectives
3. Provide direction to general contractors, subcontractors, and vendors when doing groundwork to ensure that quality standards are being met
4. Identify, mitigate, and track recurring construction issues
5. Adhere to legal regulations, building and safety codes, and other requirements
6. Collaborate with architects, engineers, and other specialists; hire full-time and part-time subcontractors and laborers and coordinate their schedules
7. Visit sites regularly during construction — including bid walks, preconstruction walks, in-progress visits, punch walks, and closeouts — and attend status and coordination meetings9
8. Conduct and document quality assurance and safety inspections throughout the construction process, ensuring that the work environment is acceptable and that tools and equipment are in good working condition
9. Respond efficiently and effectively to work delays, emergencies, and other project disruptions
10. Ability to manage multiple projects simultaneously with an eye for quality
11. Knowledge of construction worksite safety practices

Preferred skills and qualifications

• Bachelor’s degree (or equivalent experience) in engineering or related field
• Ability to communicate in more than one language （Chinese/English）

Responsibilities:

• Manages and oversees the day-to-day construction amnagement of the project
• Ensures the project site is safe and ensures that safety rules and HSE guidelines are followed
• Plans, organises, directs, controls, and evaluates construction projects from start to finish according to schedule
• Reviews construction sequence and provides inputs to Constructability review
• Leads a team of Discipline leads
• Delegates work to colleagues within the team
• Meets regularly with clients, third parties and other managers to report on progress
• Coordinates with Engineering/ Procurement/ Commissioning teams and provides input
• Ensures KPIs are met and reviews project schedule and ensures the required progress is achieved
• Conducts site visits and reports to Project Managers on project progress
• Demonstrates leadership in managing the subcontractors and leads
• Leads the team and ensure project completion within the set budget
• Ensures the work is done in accordance with the quality requirements, schedule, and conformance with the contract documents
• Manages subcontractor manpower and plans the work based on the project schedule
• Manages subcontractor manpower planning
• Oversees the logistical requirements of the project
• Responsible for planning out projects
• Responsible for ensuring the project goes according to plan during the implementation time frame

Requirements:

• Bachelor’s degree in Marine Engineering or related engineering disciplines, Diploma holders with relevant experience are welcomed to apply
• Minimum 7 years of experience in EPC Projects for Oil & Gas, Offshore Renewables & Systems
• Good knowledge of understanding engineering drawings
• Able to work under pressure and in a fast paced environment
• Able to motivate in a challenging work environment
• Good in planning, organising, interpersonal skills and able to work independently
• Able to work day & night shifts with extendable working hours

Our Addresses and Working Hours:

Seatrium (SG) Pte. Ltd.

Admiralty Yard

60 Admiralty Road West, Singapore 759947

(Transport provided from Sembawang MRT)

Mon - Thu: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Description:

• Guiding the organization’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring a company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting managers in compiling information and reports
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Requirement:

• Related minimum 4 years experience with office administrative duties.

Company Overview:

At SwyftFix, we are dedicated to delivering top-notch plumbing services directly to our customers’ doorsteps. Specializing in faucet repairs, toilet replacements, pipe insulation, and more, we pride ourselves on our ability to provide rapid and reliable solutions without job limitations.

Join our dynamic team and help us grow our customer base while maintaining our commitment to quality service.

Job Description:
We are seeking an experienced Sales Manager to lead our sales efforts and drive business growth. The ideal candidate will have a strong background in sales, exceptional leadership skills, and a passion for customer service.


Key Responsibilities:
Develop and implement strategic sales plans to achieve company goals.

Identify and target new business opportunities within the plumbing service sector.

Build and maintain strong relationships with existing clients and partners.

Monitor market trends and competitor activities to adjust strategies accordingly.

Prepare and present sales reports to the executive team.

Collaborate with marketing to enhance brand visibility and attract new customers.

Manage sales budgets and forecast revenue.


Qualifications:

Diploma in Business Administration, Marketing, or related field.

Proven experience in sales management, preferably in the service industry.

Strong understanding of plumbing services is a plus.
Excellent communication, negotiation, and interpersonal skills.

Ability to lead and inspire a team.

Proficient in CRM software and Microsoft Office Suite.

Results-oriented with a strong focus on customer satisfaction.

Join the SwyftFix family and play a key role in delivering exceptional plumbing services to our customers.

• Perform installation/maintanence/repair of machinery and equipment
• Carrying out routine inspection and servicing of machinery and equipment
• Assists in the company's maintenance schedule
• Update maintenance report & calibration report
• Maintain Spare parts and upkeep of Production floor
• Read and write machine manuals in Chinese and English
• Participate in productivity activities and work health safety
• Perform ad-hoc duties as assigned

Requirements

• ITE Engineering or equivilent & above in Mechatronics/Electrical/Mechanical Engineering
• Minimum 2 year of machine maintenance works
• Able to work independently
• Self motivate, proactiveness and objectives driven
• Work place is in Senoko area
• 5.5 days work week

*If you have the experiences, but do not have the necessary academic qualifications, write in with your resume to [email protected]*

We are representing an MNC in the Aviation and Marine Equipment industry to hire for a Quality Assurance Manager.

Responsibilities:

• Oversee and improve the QMS to meet regulatory and audit requirements.
• Lead quality initiatives, promoting best practices across the organization.
• Perform internal and external audits, ensuring corrective actions are implemented.
• Train employees on quality systems and processes.
• Manage budgets for quality-related projects and certifications.
• Conduct incident investigations and ensure proper reporting.
• Ensure compliance with licensing and regulatory standards at key locations.
• Collaborate with teams to address non-conformance issues and follow up on supplier actions.

Skills & Requirements:

• Certified in ISO9001/ AS9100 / AS9110 with strong auditing skills.
• Familiarity with Aerospace Part 145 Requirement
• Has passed the CAAS Air Legislation examination paper M10, L11, L12
• Knowledge of industry standards and quality improvement tools (Lean, Kaizen, 5S).

Interested candidates please apply here.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275

Software Manager – (Good in Omron PLC & Microsoft Visual Studio).

Job Role Description

The Company develops high precision semiconductor assembly machines. The Software Manager is responsible to guide/ train software engineer to design and develop machine software to meet the system specifications as demanded by process or automation needs. The responsibilities would include Design and Development of Software including electrical system, GUI application, Integration, Debugging and Testing of Automation.

Job scopes:

-Responsible for technical drawings for electrical designs

-Develop PLC Program and HMI Graphics for projects

-Conduct Testing & Commissioning and Site Acceptance

-Execute 1 or more Automation Projects concurrently

Key requirements:

-Diploma/Bachelor Degree in Electrical/Mechatronics

-Knowledge in PLC (Omron NJ) / C++ / C# / ACAD / Microsoft Office / Microsoft Visual Studio

-Preferably with Automation experience

Roles & Responsibilities

• Oversee the full cycle of HR and administrative operations.
• Handle employee relations, addressing grievances, disciplinary actions, and conflict resolution.
• Process work pass applications, renewals, and cancellations for foreign employees, ensuring compliance with regulations.
• Oversee payroll processes, benefits administration, and leave management.
• Review and recommend salary structures, bonuses, and incentive schemes.
• Manage office operations, including lease agreements, facility maintenance, and vendor relationships.

Requirements:

• Strong interpersonal skills to work with key decision makers and various levels of employees;
• Familiar with labour laws, MOM regulations and guidelines
• Detail-oriented, organized, and capable of managing multiple tasks.

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Responsibilities:

· Mainly in-charge of Southeast Asia sales

· Establish and maintain long-term business partnership with key customers through proactive communication with customers.

· Develop an effective sales strategy to achieve sales target.

· Prepare and analyze sales performance tools, including reports, trend analysis to monitor and improve sales results.

· Record daily activities in CRM customer system. Communicate by Wecom, OA, Email.

· Input and manage orders by ERP system with help of sales assistance based in HQ factory.

· Manage a team of sales executives.

Requirements:

• Candidate must possess at least Degree in Business Studies/Sales & Marketing/Management or equivalent.
• Required Skill(s): Customer Service, Microsoft Office Applications (well versed in Excel and Powerpoint)
• Passion for selling coffee, non-dairy creamer and related products
• Willing to travel for meeting, training, sharing, team building, etc.

• To support and handle all Production Department’s administrative tasks.
• To take care of all documentation related to production.
• To perform data entry and stock check and other functions that may be assigned by the In-Charge from time to time.
• Maintaining a file of all production documentation such as contracts, invoices, correspondence, and other records.
• Coordinate interactions with inter departments.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager