Digital Marketing Executive (Client servicing)

• Working Timing: Mon to Fri, 9am – 6pm
• Working Location: Hybrid (3 days in office - Kallang Junction, 2 days WFH)
• Salary: $2,600 - $3,000

Responsibilities & Duties

• Manage client portfolio to help our clients improve their traditional, online & social presence.
• Deep understanding of online advertising, Influencer marketing and solid experience in marketing with a customer service approach.
• Develop digital campaigns to increase engagement on social media platforms.
• Implement and manage Google Adwords, Facebook, IG and Tiktok Campaigns
• Generate Ideas and Develop Content for social media platforms
• Monitor and optimize ad campaigns
• Measure Campaign performance using a variety of web analytics tools
• Acquire insight into online marketing trends and keep up-to-date on strategies and best practices

Requirements

• Min Diploma in Marketing/Advertising/ Media or equivalent are welcome to apply
• Experience in client servicing and key account management
• Knowledge and experience in most social media management and trend is a must

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

(CENTRAL) - Bugis

Highlight

- 3days Office, 2days WFH - (after confirmation)

- Basic + AWS + VB

- Headcount for payroll 1000 +-

- Japanese Construction MNC

The Human Resources Executive will play a pivotal role in supporting assigned Manager(s) in ensuring the smooth operation of human resources functions on a day-to-day basis and achievement of overall HR teams’ objectives. The scope of work is subjected to allocation from time to time, as necessitated by business needs

• Maintain HR information system and employee records
• Manage regional mobility and expatriate support
• Prepare HR letters and documentation
• Oversee monthly payroll; submit CPF, IR21, and income tax filings
• Assist with regional employee tax matters
• Prepare headcount and payroll reports
• Process government reimbursements (NS, maternity, childcare, etc.)
• Administer medical, health insurance, and work injury claims
• Support recruitment: job postings, interview scheduling, background checks
• Prepare onboarding documents, coordinate onboarding, and announcements
• Handle work pass applications, renewals, and cancellations
• Manage off-boarding, including resignation letters and exit processes
• Coordinate training programs, track completion, and handle funding applications
• Assist in performance appraisals and employee communications
• Conduct salary and promotion research; prepare bonus data
• Address HR-related employee queries
• Participate in statutory surveys and ad-hoc reports
• Submit invoices/expenses in the claim system
• Collaborate with APAC HR teams on regional initiatives
• Support ISO and internal audits
• Stay updated on HR trends and employment laws
• Complete other ad-hoc tasks as assigned

Requirements:

• Minimum Diploma in Human Resources, or equivalent is preferred
• Minimum 3 years of work experience in the area of Human Resources including payroll-processing
• Good knowledge and interpretation of the employment Act and government regulations
• Knowledge in Unit4 Prosoft and SuccessFactors are advantageous
• Ability to maintain confidentiality with highly sensitive data
• Proficient in Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint)
• Excellent written and verbal communication skills

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Mon to Fri office hours

Bugis

Salary : Up to $5K

Responsibilities:

• Collect, clean, and analyze large datasets from various sources including booking systems, cargo flow modules, management reporting and customer databases

• Develop and maintain data models, dashboards, and reports to visualize key performance indicators (KPIs) for various trade teams to make informed decisions

• Assist with the implementation of eCommerce projects and optimization of corporate systems, data and tools to enhance department productivity

• Identify patterns, trends, and anomalies in shipping data to optimize cargo selections, routing management, and inventory management

• Collaborate with cross-functional teams including ISD, finance, logistics and operations to implement data-driven solutions and process improvements

• Steer improvement mindset and adoption of new technologies & processes

• Present findings and actionable recommendations to stakeholders through clear and concise reports and presentations

Job Requirements

• Min. Degree in Maritime, Data Science, Statistics or equivalent.

Min. 1 year of experience in data analytics

• Possess excellent data management, spreadsheet, and presentation skills.

• Knowledge in Tableau, Power BI preferred but not compulsory.

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Working Location: Labrador Park

Working Hours: 10am to 6pm (Mon to Fri)

JOB DESCRIPTION

• Assist in the planning and execution of events, including conferences, seminars, corporate functions, and social gatherings
• Liaise with vendors (e.g., caterers, venues, suppliers) to ensure timely delivery of services
• Oversee event logistics, including transportation, equipment setup, and on-site coordination
• Act as the point of contact for clients, ensuring their needs and expectations are met throughout the event planning process
• Assist with managing event budgets, ensuring all expenses are tracked and kept within allocated limits
• Support marketing efforts for events by creating promotional materials and helping with social media campaigns
• Provide on-site support during events, ensuring smooth execution and addressing any issues that arise
• Collect feedback from attendees and clients to evaluate event success and suggest improvements for future events

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong multitasking and time management skills, with an eye for detail
• Good interpersonal and communication skills for liaising with clients, vendors, and team members

EA Reg. Number: R21100629

EA License Number: 22C1278

• Well Established Carpentry Services Company

• Salary range: $3000 - $4000 + Transport Allowance + Variable Bonus

• Working hours: Monday – Friday (9:00am – 6:00pm)

• Working Location: Tai Seng

• Excellent Welfare & Benefits

Job Scope

• Able to coordinate and guide the operations team through the renovation process, provide advice and support, and ensure that the projects are delivered to the best quality, on time and within budget.
• Responsible for direct customer communication from project planning to schedule to completion to ensure customer satisfaction.
• Establish core project management capabilities, including critical skills such as time management, budgeting, scheduling, site supervision, communication, customer service, quality control, safety, documentation and others.
• Work under time constraints to meet specific timelines.
• Ability to handle multiple projects and tasks.
• Communicate with our team of onsite carpenters and follow up with manufacturer's factory with issues that arise on site.

Requirement

• Diploma in Project Management or related field
• 1 - 3 years related experience
• Possess own car is an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Sales Executive

Working location: Hillview
Working days: 5.5 days
Working hours: Mon – Thur(08:30 to 18:00), Fri(08:30 to 17:30), Alternate Sat(08:30 to 12:00)
Salary: $2,800 - $4200 + Commission

This role is required to work with the Repair and Maintenance division of the company. The successful candidate will work directly under the Manager of the division and assist in generating profitable new business for the company, assist with proposals and tenders for incoming enquiries as well as aid the Manager in the day to day running of the operation.

Responsibilities:

• Assist in preparing proposals and quotations for incoming enquiries
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaign
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent client at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Requirements

• With 5 years relevant sales experience
• Class 3A/2B License

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Working location: Tuas (3 mins walk Tuas Crescent MRT)
Working days: Mon to Fri
Working hours: 08:30 am to 05:30 pm
Salary: $2,700.00 to $3,200.00

Responsibilities:

Staffing

• Work with the hiring managers on manpower requests and ensure timely filing of vacancies.
• Manage the entire recruitment process, including candidate screening, onboarding, and offboarding. This includes but is not limited to advertising positions, conducting interviews, securing job offers, and managing internship programs.
• Administer MOM work pass application, renewal, cancellation, and other related matters.

HR Administration

• Maintain and update employees’ p-file in SharePoint, ensuring information is accurate and current.
• Monitoring of staff attendance and providing daily attendance reports to HQ HR.
• Coordinate annual medical check exercises for operational staff.
• Participate in continuous improvement initiatives and assist in updating HR policies & procedures, and the staff handbook.

Employee Relation

• Plan and organize employee engagement programs and activities to improve employee relations and foster a harmonious and motivating work environment.

Office Administration

• Managing office supplies, such as stationery and pantry beverages, ensuring adequate stock at all times.
• Liaise with external vendors and service contractors for administrative needs.
• Sourcing and purchasing of office supplies as needed.
• Issuance of staff uniforms, monitor and ensure timely replenishment of stock
• Coordinating weekly laundry service for soiled jumpsuits and ESD shoes & booties.

Other Duties & Responsibilities

• Perform any other duties and responsibilities as and when assigned by the superior or management.

Requirements:

• Diploma/Basic Certificate in Human Resource Management or equivalent.
• Minimum 1 year of relevant working experience in a similar job scope, preferably in the manufacturing industry.
• Basic knowledge of the Employment Act and MOM regulations.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Credit Control Executive

• Industry: Manufacturing
• Gross Salary: Up to $3500 (Depending on experience)
• Working days & hours: Monday – Friday; 9am – 6pm
• Location: Joo Koon (2 ways Transport Provided from Boon Lay MRT)
• Benefits: AWS + VB / Lunch & Tea Break Provided

Job Responsibilities:

• Support debt collection efforts and follow up on overdue accounts to ensure timely payments.
• Prepare regular and monthly credit-related reports for the Finance Manager or Head of Department (HOD).
• Monitor and track monthly debt collection performance against targets.
• Investigate and resolve discrepancies related to unpaid invoices, ensuring swift resolution.
• Collaborate with the Finance Manager/HOD to review aged balances and implement follow-up actions.
• Apply and enhance best practices in collection strategies to improve overall effectiveness.
• Recommend and implement improvements to credit risk measures, controls, and processes.
• Evaluate new credit requests and conduct thorough client credit checks.
• Propose and establish appropriate credit terms for new clients.
• Negotiate payment plans and facilitate collections to maintain account health.
• Respond promptly to client inquiries related to credit and collections.
• Build and maintain strong relationships with internal and external stakeholders to support effective credit management.
• Undertake any other duties as assigned by management.

Job Requirements:

• Min. Diploma in Finance or related field
• Min 2 - 3 years of relevant experience would be advantageous
• Proficient in engaging with clients to facilitate effective debt recovery and resolution

Interested applicants please send your resume to [email protected]

We regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Rei Lai Yu Wen (R2199207)

Corporate Secretary Associate/ Executive/ Manager

5 work days, 9am-6pm, Raffles Place, $2500-$6000 (depend on experience)

Roles & Responsibilities:

• Incorporating new companies (private limited, sole proprietorship etc.)
• Transferring corporate secretary appointments for existing companies
• Preparation and drafting of statutory documents (e.g. AGM, EGM, Board Resolution, etc.)
• Other corporate or ad-hoc administrative duties as assigned by the Manager(s)
• Maintaining minutes books and updating records in registers
• Monitoring statutory deadlines

Requirements:

• Min Diploma in any field, preferably in Business Administration or Law.
• Good knowledge of Companies Act is preferred
• Min 3 years of relevant working experience.
• Ability to work under pressure
• Singaporean only may applied

Interested applicants, please click apply button or email resume : [email protected]

We regret that only shortlisted candidates will be notified.

Strafford Consulting Pte Ltd

EA License No: 23C1919

By submitting your personal information and/or resume, you are deemed to consent to Strafford Consulting Pte. Ltd. to collect, use and disclose your personal information and/or resume to prospective employers/companies for the purposes of employment.

Key Responsibilities:

• Maintain the full set of accounts for the company, including general ledger, accounts payable, and accounts receivable, as the sole accounting professional in the company.
• Responsible for all aspects of the accounting and financial functions of the company.
• Process payroll, employee expense claims, statutory contributions
• Ensure timely submission of GST returns and other regulatory filing for compliances
• Monitor and manage foreign currency exposure.
• Prepare and manage monthly financial statements, management reports, and cash flow forecasts independently.
• Conduct bank reconciliations and monitor cash flow to ensure financial stability.
• Liaise with external auditors, tax agents, and other stakeholders during audits and year-end closing.
• Review financial procedures, internal controls, and business processes/systems
• Assist with budgeting, forecasting, and variance analysis
• Handle any ad hocaccounting and finance tasks as required by management.

Requirements

Minimum Degree in Accountancy with 3-5 years of relevant accounts experiences (full sets)

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin.

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Email: [email protected]
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

Job Purpose:

• Hands-on experience with knowledge of full spectrum of accounts
• Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1) Perform full spectrum of Accounts Payable, Accounts Receivable and fixed asset function for several legal entities including invoice posting

2) Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3) Work closely with other functions to proactively manage and resolve payment and receivable issues effectively and efficiently

4) Cash management including funding requirement and managing cashflow

5) Prepare month-end reconciliations and journals

6) Assist Snr Accounts Executive in month end closing

7) Assist in-country compliance with government regulations including external audits and tax returns

8) Any other ad-hoc tasks from management

Requirements:

a) Accountancy in Diploma/Degree or equivalent certificate

b) At least 2 years of general accounting experience is advantageous

c) Has prior working experience with China accounts will be preferred.

d) Knowledge of VAT/GST and withholding tax is advantageous

e) SAP Business one experience will be advantage.

f) Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

g) Positive working attitude with a high level of initiative

h) Good interpersonal and communication skill

i) Meticulous, able to work independently as well as in a team

j) Work requires willingness to work a flexible schedule.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover