• Assist incoming enquiries
• Assist clients with their Issues
• Liaise with other departments to troubleshoot and resolve client issues where applicable
• Perform outreach to clients for clarification or assist them with their requests
• Other ad hoc duties as necessary

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Manage staff facilities like the Staff Lounge, Gym, and recreational areas.
• Support Employee Engagement programs including surveys, action plans, and improvement initiatives.
• Assist with organizing Employee Engagement Events.
• Coordinate events from planning (liaising with staff and vendors, creating EDM/social media) to event day activities.
• Collaborate closely with management and line teams.

Requirements:

• GCE “A” level, Polytechnic Diploma or equivalent.
• Diploma in Business Management / Human Resource

Keywords:

• Admin Support / Events / Employee Engagement

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Manage staff facilities like the Staff Lounge, Gym, and recreational areas.
• Support Employee Engagement programs including surveys, action plans, and improvement initiatives.
• Assist with organizing Employee Engagement Events.
• Coordinate events from planning (liaising with staff and vendors, creating EDM/social media) to event day activities.
• Collaborate closely with management and line teams.

Requirements:

• GCE “A” level, Polytechnic Diploma or equivalent.
• Diploma in Business Management / Human Resource

Keywords:

• Admin Support / Events / Employee Engagement

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Attached to Hire Purchase Department
• Support loan disbursement
• Handle documentation & reports
• Perform data entry
• Liaise with internal & external business partners
• Perform any other related duties / ad hoc tasks assigned)

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Summary :
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Requirement:
- Have Call centre exp

OR

- Have order processing exp

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

JOB SUMMARY

Work closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests.

JOB DESCRIPTION

• Monitor room assignments to ensure all guest requests are met or provide guests with an alternative if unable to meet requests.
• Master all duties and responsibilities of a Guest Relations Agent and provide guidance and supervision while on shift.
• Check and ensure that all tasks stated on the associate’s daily operation checklists are completed before the end of each shift (Applies for all sections and including printing of reports required).
• Handle all guest requests and complaints and take ownership of guests’ feedback. Correspond with guest.
• Ensure key packets for guest are properly packed according to the hotel’s standard and room assignment is in accordance to guest requests and preferences.
• Assist to handle overbooked situations with Duty Managers/AFOM/FOM.
• Handle night audit duties, Opera interface and liaising with Opera support when shut down is required.
• Know all hotel emergency procedures at all times, including and not limited to, systems contingency report, hotel’s business continuity plan, hotel’s contingency plan, and to be available to assist guests.
• Log daily incidents (where applicable) and be aware of any general liability issues and if unclear, to check with Duty Managers, before any actions taken.
• Ensure all areas under the Front Office’s jurisdiction are cleaned at all times. (Including but not limited to the hotel lobby, back office, Concierge storage).
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Assist to prepare and conduct 15 minutes training for all Front Office Associates.
• Maintain effective service in line with the Hotel’s Corporate Image:

- Company’s Grooming Standard

- Standard Operating Procedures

- Departmental Policies

- Corporate Policies

• Cash/Bank Handling

- Process all payment methods in accordance with Accounting procedures and
policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Great communication & presentation skills.
• Proficient in problem-solving & follow-up skills.
• Customer-oriented, well organized & outgoing personality.
• Rotating shift work basis.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

• Process vendor invoices and payments
• Process staff expense claims and corporate card transactions
• Handle tax requirements relating to payments
• Handle billing and settlement of intercompany charges with subsidiaries and overseas branches
• Review and reconcile temporary accounts
• Prepare vendor spend and staff reimbursement reports
• Handle monthly closing of Accounts Payable system
• Attend to common mailbox and staff queries
• Participate in implementing system functionalities and enhancements
• Participate in developing and maintaining policies and procedures
• Participate in project work including process improvement activities

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Scope:

• Clear backlog in the Transaction Monitoring Team
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports (STRs) appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team

Requirements:

• Minimum Diploma with at least 2-3 years of relevant banking experiences
• Team player
• Meticulous and detailed

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Responsibilities:

• To assist in the enforcement of Tang Plaza, MCST 1673 security procedures, responds to and reports security and safety incidents that occur on premises
• Protect the property from wilful damage. Conduct patrols and static duties to deter and detect any wilful acts to cause damage to the property.
• Conduct enforcement duties and checks
• Carry out enforcement duties against traffic violators. Regulate and control both pedestrians and vehicular traffic flow within the premises.
• Enforce the safety and house rules of the property
• Conduct crowd control
• Safeguard the safety of contractors/visitors/customers in the property
• Report any building defects when chance upon
• Any other duties undertaken by the Security Department

Requirements:

• Candidate must possess at least a Primary/Secondary School/"O" Level or Professional Certificate/NiTEC, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Non-Executives specializing in Security/Armed Forces/Protective Services or equivalent.
• Full-Time position(s) available.
• With valid Security License and Recognized Terrorist Threats Training certificate (RTT).
• Willing to work on Weekends and Public Holidays
• Rotating Shift

Working Hours: 5.5 Days Office Hours

Job scope:
- Packing and labeling of drugs
- Maintaining pharmacy inventory
- Maintaining a safe and clean pharmacy by complying with procedures, rules, and regulations
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor.

Requirements:

- Min GCE ‘O/A’ Levels/Diploma in any discipline

- Possesses good interpersonal communication skills

Interested candidate, kindly send a copy of your resume to: [email protected]


Email Address: [email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599

EA Personnel Name: Oh Li Xuan Brina
EA Personnel No: R24120322

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Maintenance, servicing and ensure regular checks and servicing of: Fire alarm systems, EM LOCK and magnetic door systems,Guestroom lock systems ELsafe units, CCTV systems, Public announcement systems, Car park collection systems Panic and PWD button system.
• Oversee the loading and unloading bay, driveway, and basement car park to ensurenall.loading and unloading activities conpleted within time frame.
• Control and distribute complimentary car park tickets.
• Respond to various incidents during shift, ranging from security breaches to guestroom lock and ELsafe issues.
• Complete security incidents, accidents, and emergencies, prioritizing report by end of daily shift.
• Enforce security protocols and procedures to protect guests, colleagues and property.
• Manage access control systems, such as key card access, to prevent unauthorized entry.
• Prrform random bag check to all colleagues who exit the building.

Job Requirements

• 1 year experience as Security preferably within hotel industry.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.
• Police, CISCO or SAF regular experience will be an advantage.

The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure a timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.

What you’ll need to bring to the role & Experian

·       Responsible for debt collection and management activities through house visits and other appropriate actions as assigned by collections officers

·       Carrying out proper investigation, analysis and observation of house visited

·       Maintain accurate records of all collection activities and client interactions

·       Updating the office immediately on information obtained on house visits

·       Attending urgent or impromptu meetings held in the office

·       Collaborate with the internal team to improve collection strategies and processes

·       Achieving collection targets driven by corporate goals 

·       Ensure compliance with all relevant laws and regulations during collection activities

·       Any other matters assigned

The Opportunity

• Adecco is partnering with a leading bank to look for a Bank Officer
• Location: Toh Guan

The Job

• Static creation & maintenance in Murex and Front Arena & SDWT
• Liaise with Treasury dealers, Relationship Managers, Finance Dept, and RMG on Static Configuration matters.
• Work with huge volume to analyse the data

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Bank Officer (2months)
• We regret to inform that only shortlisted candidates will be contacted

Responsibilities:

• Manage staff facilities like the Staff Lounge, Gym, and recreational areas.
• Support Employee Engagement programs including surveys, action plans, and improvement initiatives.
• Assist with organizing Employee Engagement Events.
• Coordinate events from planning (liaising with staff and vendors, creating EDM/social media) to event day activities.
• Collaborate closely with management and line teams.

Requirements:

• GCE “A” level, Polytechnic Diploma or equivalent.
• Diploma in Business Management / Human Resource

Keywords:

• Admin Support / Events / Employee Engagement

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Manage staff facilities like the Staff Lounge, Gym, and recreational areas.
• Support Employee Engagement programs including surveys, action plans, and improvement initiatives.
• Assist with organizing Employee Engagement Events.
• Coordinate events from planning (liaising with staff and vendors, creating EDM/social media) to event day activities.
• Collaborate closely with management and line teams.

Requirements:

• GCE “A” level, Polytechnic Diploma or equivalent.
• Diploma in Business Management / Human Resource

Keywords:

• Admin Support / Events / Employee Engagement

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Manage staff facilities like the Staff Lounge, Gym, and recreational areas.
• Support Employee Engagement programs including surveys, action plans, and improvement initiatives.
• Assist with organizing Employee Engagement Events.
• Coordinate events from planning (liaising with staff and vendors, creating EDM/social media) to event day activities.
• Collaborate closely with management and line teams.

Requirements:

• GCE “A” level, Polytechnic Diploma or equivalent.
• Diploma in Business Management / Human Resource

Keywords:

• Admin Support / Events / Employee Engagement

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities

• Process daily giro related matters.
• Giro application input & submission
• Follow up on the Giro application result from banks
• Prepare and submit Giro collection requests
• To collate and update Giro collection results
• To handle request to cancel payment
• Assists in updating the giro details into required systems
• Liaise with collection teams on giro and collection matters
• To assists in ad hoc related reports

Requirments

• Min. Diploma in accountancy or related.
• Proficient in MS Office
• Preferably with at least 1 year of experineced

Interested applicants please email your resume to [email protected]

Jas Lee Geok Kuan (R1111031)

Recruit Express Pte Ltd

EA Licence No: 99C4599

***We regret that only shortlisted candidates will be contacted.

Working hours: Monday - Friday & Alternate Saturday

Working Location: North Area

Responsibilities:

• Manage and supervise the Technicians and work with FM teams, security teams and carpark teams, in carrying out duties as specified herein.
• Coach and train his technicians so that they are familiarised and knowledgeable of the requirements of this contract.
• Manage all technical staff, including direct contractors or parties engaged by the client for the Facility Management Services in various specific disciplines.
• Conduct regular sub-meetings with subcontractors/stakeholders with minutes-taking.
• Manage and effectively maintain the respective systems.
• Ensure all projects, preventive maintenance works and SOPs are carried out timely and according to planned schedule as per the agreed Response, Delivery and Completion Time as stated in this Contract.
• Support and assist in all projects (install, resolve, repair, trouble-shoot) related to Mechanical, Electrical, Fire Protection, Lift & Escalator, ACMV, BMS, Audio Visual and Facilities Management
• Attend to site show rounds
• Ensure that all his technical team and direct contractor appointed by the client or Contractor’s subcontractors follow the QEHS ISO requirements and Statutory Requirements.

Requirements:

• Diploma in Engineering, Facilities Management or equivalent with minimum 3 years relevant experience in Mechanical, Electrical, Fire Protection, Lift & Escalator, ACMV and/or BMS or its equivalent;
• Higher Nitec or Nitec in Engineering, Facilities Management or equivalent with minimum 5 years relevant experience in Mechanical, Electrical, Fire Protection, Lift & Escalator, ACMV and/or BMS or its equivalent;
• For electrician and plumber, the tradesmen shall hold the relevant license to practice. If not, the Contractor shall engage part-time licensed electrical worker or plumber;
• Self-motivated with good written and communication skills and computer literate. All technicians shall have general competency in the use of Outlook emails and the following application software; MS office, especially MS Outlook express, Microsoft Excel (intermediate level), MS Word and MS Power point.
• Meticulous and a good team player and ability to manage a team of technicians.

- 5 Days Work Week, 9AM-630PM

- Large MNC with lots of Career Progression

- Attractive AWS & Variable upon Conversion

- Good Working Environment

- Blue-Chip Bank

Job Scope

- Defining data requirements and testing for source of various variance and risk system project delivery & implementation

- Interpretation of business requirements using balance sheet for project implentation

- Working with departments to automate and streamline data processing flow

- Conduct risk reporting system maintenance and enhancement base on requirements of users

- Performing system integration testing and assisting in UAT with users

Requirements

- Min Degree with Business/Finance/Computer Science or any relevant experience welcome

- Good to have SAS/SWL

- Good to have FRM/PRM

Interest applicants may send the resume over to [email protected]

EA License No: 04C3537

EA Personnel No: R23117727

EA Personnel Name: Estele Chai

Principal Responsibilities:

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff and Head of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.To participate in ward processes relevant to patients’ relations and experience

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements:

• min. Degree in any discipline
• Possess min. 8-10 years working experience in patients relations and service quality role in handling Next-Of-Kin
• Minimum 5 years relevant experience in a managerial role.
  Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV in MS Word to

[email protected]

Subject: Patients Relations Manager

EA Personnel No: R1552331

EA Personnel Name: Kate Leau Wei Xuan

Company Registration Number: Recruit Express Pte Ltd (99C4599)

JOB SUMMARY

1. Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the department. This includes monitoring the department activities and development, recommending changes when necessary to improve quality of work.
2. Also be responsible for the processing of group in Marsha and Fidelio. Liaise and communicates effectively with the relevant departments (e.g Sales & Marketing, Catering Sales, Front Office, Food & Beverage) for all group related co-ordination.
3. Also, to contribute positively to Engagement Survey results by being positively in all aspects of departmental & inter-departmental issues.

JOB DUTIES AND RESPONSIBILITIES

1. Processing and follow-up of all FIT and Group reservations.
2. Take charge of the systematic and orderly filing of all reservation correspondence.
3. Keeps the Reservations Manager and Revenue Manager informed of daily/ last minute group reservation development and closely co-ordinates with the Reservation Manager & Revenue Manager for system updates and forecast changes.
4. Maintain an effective trace system for all bookings to ensure timely follow-up is done.
5. Monitors and be responsible for group booking activities, check all the details and clean up in Opera diligently 3 days prior based on the 1st arrival guest.
6. Actively perfect sell at 100% occupancy by checking on pre blocks.
7. Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%.
8. Liaise with the Room Controller / Front Desk team for room assignments and keys preparation prior to the group’s arrival for VIP group (as and when needed).
9. Assists in the group’s check-in upon arrival and if required during office hours and co-ordinate with the group/ tour leader or organizer for any special arrangements (as and when needed) for leisure groups.
10. Attend the pre-con meetings for VIP groups if required.
11. Prepares group cover sheet 3 days prior arrival and circulates to the necessary departments for Wholesaler groups.
12. Communicates and process No-Show/Cancellation charge or refund.
13. Update Reservations Manager monthly on group commission accrual.
14. Weekly commission clearances on verification / investigation.
15. Handling of guest’s complaints and resolving guest’s issue when required.
16. Responsible for other administrative duties (e.g. preparation of reports and data collection) as assigned by the Reservation Manager.
17. Responsible for maintenances of good Group data standard in both Marsha and Opera, ensuring the rate set up and clean up are performed periodically for individual groups.
18. As and when required, support Reservations Manager in ensuring smooth operations, including sufficient phone coverage, daily duties distribution, obtain and inform briefing notes.
19. Discharges function in accordance with the hotel policy
20. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum GCE 'O' levels and/or Diploma in Hotel Management.
• At least 1 year of relevant experience in handling Hotel Reservation Room Sales will be an added value.
• Good interpersonal, communication & administrative skills.
• PC literate.
• A great team player.
• Able to start work immediately or within short notice period.

Duration: 1 yr contract

Salary; Up to $3K + 1 month completion bonus

Location: West

Working Hours: 5 days office hours

Job Scope:

• Provide the full range of administrative support activities to the team and the team lead, including managing complex global calendars, scheduling high-level, time-sensitive meetings, managing travel arrangements and completing expenses.

• Assist with meeting scheduling, conference room reservations, teleconference set-up, external individual visit to the site and associated meeting logistics.

• Ensure effective and efficient team communications (including managing records and files) by managing communication tools such as Teams.

• Manage meeting minutes, meeting follow-ups and expedite flow of work.

• Create and maintain distribution lists, organizational charts and maintain electronic files.

• Manage timely and accurate tracking of team’s budget and expenses.

• Work with internal systems (e.g., purchases, various approval processes). For example, manage purchase orders through the system and track invoices.

• Manage incoming/outgoing mail, including the appropriate handling of sensitive and confidential correspondence.

• Support projects and initiatives as needed.

• Manage own time, professional development and prioritize workflow.

• Work well in self-directed environment, with minimal instruction, assumes increased levels of responsibility and takes accountability for decisions and outcomes.

• Take personal accountability for quality of own work that impacts the department and understands impacts of actions.

• Complete quality work on a timely basis, using judgment to identify most urgent issues and working to resolve them immediately.

• Provide back-up assistance in the absence of other administrative colleagues.

Job Requirements:

• Min. Diploma/ Degree in any field

• Min. 1-4 years’ experience in administrative role

• Experience using applications, such as Concur, WebEx and Ariba will be an added advantage

For interested applicants, please send your updated resume to: [email protected] All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599