• Reports to Shift Engineer on all system-related issues.
• Ensures that the system is operating normally.
• Monitors the system for faults and any other faults in the flow of airport baggage.
• Oversees the technicians in the discharge of their duties.
• Ensures prompt response to all faults by immediately despatching technicians to attend to the faults.
• Ensures prompt diversion of baggage during breakdowns.  This is to ensure that the flow of baggage remains uninterrupted.
• Provides prompt information to Shift Engineer on all system-related faults and provides regular status updates.
• Ensures proper despatch of personnel to ensure prompt breakdown recovery.
• Ensures that the PM Schedule is completed as scheduled.
• Provides support to Shift Engineer during system troubleshooting/updates.
• Assist management in report submission.
• Assist management in data analysis and statistics.

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Principal Responsibilities:

1) Patients Relations Engagements

• To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards.
• To be the point person of the hospital for the patients and their family.
• To implement workflow to ensure a positive experience at every touch point with patients and their family.
• To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation.
• Offer practical solutions and support to the patient and the family where caregiver stress has been identified.
• Identify and assist/support staff and Head of Departments who are struggling with patients’ relations and communication issues.
• To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team.
• To review and assist in handling feedback and complaints received through the Patients Feedback Form with appropriate (verbal/written) responses.

2) Patients Experience Programmes

• To work with Corporate Communications and Nursing in organizing patients’ engagement events.
• To develop programmes and events to promote patients’ engagement and improve patients experience.

3) Family/Caregivers Engagement

• To proactively identify caregivers stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better.
• To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up.To participate in ward processes relevant to patients’ relations and experience

Secondary Responsibilities

• To provide training in dementia care to staff as well as to caregivers.
• To carry out duties and responsibilities that may be assigned from time to time.

Job Requirements:

• min. Degree in any discipline
• Possess min. 8-10 years working experience in patients relations and service quality role in handling Next-Of-Kin
• Minimum 5 years relevant experience in a managerial role.
  Has excellent interpersonal and communication skills.

Interested applicants, please email your updated CV in MS Word to

[email protected]

Subject: Patients Relations Manager

EA Personnel No: R1552331

EA Personnel Name: Kate Leau Wei Xuan

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Key Responsibilities
You will be responsible for the following broad areas:

• Professional EducationWork with Clinical Directors and HODs to lead and drive (from conceptualization to execution) scientific education symposiums for transplant professionals;
  
• Public EducationPartner with institutions/ societies/ organisations for outreach programmes to raise awareness;
  
• External and Internal CommunicationsPlan and develop, execute comms strategies to profile Surgery & Urology positively through the various media (including social media, mass media, collaterals, etc)
  To write well and build content for the all publicity material
  Work closely with internal Comms team for both internal and external communication channels - including collateral development and production, media monitoring and management;
  
• Department’s Events / ActivitiesOrganise and support the department’s events and activities as well as help manage the department’s corporate contents on website and social media; and
  
• Work independently, supervise and appraise staff performance and promoting professional development of the team members under their supervision.Guide and mentor junior staff.
  Disseminate and implement hospital’s policies & procedures.
  Ensure Policy & Procedures are current.
  
• Any other related duties as assigned by Reporting Officer

Key Requirements

• Bachelor’s degree, preferably in Business Management or Mass Communications;
• Minimum of 5 years’ experience in events, marketing/ communications, preferably in healthcare settings;
• Independent, self-driven and results-oriented;
• Creative, meticulous, with good interpersonal skills;
• Excellent written and spoken communication skills;
• A team player who is also able to work independently in a fast-paced environment;
• Computer proficiency including Microsoft Excel, Word and PowerPoint is expected; and
• Proficient use of Adobe Photoshop and other media/artwork software to work on creative content.

TELE me at @jacechooo or WA me at https://wa.me/+6582976283 NOW!
Interested candidates please submit your resume to [email protected]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Responsibilities:

• Checking of Next Day’s Arrivals
• Keep one informed of the available rooms for sale and help maximize room sales by up-selling
• Attend to all incoming calls with pleasant and polite manner following the SOPs
• Confirm and process the reservations received from telephone calls accordingly to the established procedures
• Respond promptly and tactfully to guests’ booking requests and inquiries using the set standards, via email or fax immediately
• Input reservations received from OTA (On-line Travel Agent) into the in-house system (PMS)
• Update details in the PMS for all bookings that are booked by the Central Reservations System (2-way interface)
• Prepare the special requests for guests’ amenities (for example; fruit plates, boxes of chocolates, wine) to the Room Service Department daily
• Check next day arrivals from all OTAs to ensure that the bookings are in order. Follow through if there are any discrepancies

Job Requirements:

• Good interpersonal skills
• Able to work independently and in a team
• Able to work in fast-paced environment
• Detail-focused and guest-oriented
• Able to work on rotating shift and saturday

Working Hours: 5.5 Days Office Hours

Job scope:
- Packing and labeling of drugs
- Maintaining pharmacy inventory
- Maintaining a safe and clean pharmacy by complying with procedures, rules, and regulations
- Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor.

Requirements:

- Min GCE ‘O/A’ Levels/Diploma in any discipline

- Possesses good interpersonal communication skills

Interested candidate, kindly send a copy of your resume to: [email protected]


Email Address: [email protected]
Recruit Express Pte Ltd
EA Licence No: 99C4599

EA Personnel Name: Oh Li Xuan Brina
EA Personnel No: R24120322

Your role :

Do you want to contribute to a project of firm-wide significance? We're looking for someone who is ready to support the bank-wide AML data analytics program with particular focus on the Client Risk:

• manage instances of the global AML Client Risk Rating (CRR) model

• execute Model Performance and Confirmation Concept assessments

• analyze model behavior, input and output changes

• develop alternative CRR modelling approaches

• review model parameters and thresholds on a regular basis for appropriateness, and support internal model validation process

• engage with a global community of stakeholders in Financial Crime, Compliance, Business and IT units

• develop yourself into Subject-Matter Expert of the AML risk modelling

Your team :

You will be working in the global Risk Assessments and Analytics team within the Financial Crime Prevention function. We work as a gatekeeper in preventing money laundering, terrorism financing, sanctions and corruption risks for the bank. Our role is to perform group level risk assessments, carry out systematic data analytics exercises on a client level, and develop bank-wide CRR model.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise :

• 5+ years of experience in relevant Compliance field

•an advance degree in a quantitative discipline (e.g., Mathematics, Physics, Engineering, Econometrics, Statistics)

• strong scripting language capabilities in Python or R. Experience in R is preferred

• strong analytical skills

• experience in Financial Crime risk management, audit or compliance is an advantage

• understanding of Due Diligence processes, risk factors, and relevant regulatory requirements is an advantage.

• knowledge of model risk and model validation process.

• good record keeping and report drafting skills

• analytic, with the ability to provide practical solutions for minimizing risk

• result-oriented and assertive (you don’t shy away from challenging situations)

• a great communicator also in virtual teams.

• known for having a strong attention to detail

Job Title: Customer Experience Officer

Location: 228241

Job Type: Full-Time

Working hours: Monday-Friday

Salary: $2500 & above

About Us:

Established by a group of visionaries, UniOracle Alliance (UOA) has reached the pinnacle of the financial services industry by nurturing talents from diverse backgrounds. With a strong commitment to integrity, we provide professional financial advice and deliver a first-class service experience to our esteemed clients and working partners.

We believe that a cohesive working environment is essential to a joyful lifestyle and the foundation of a great career. Dominated by a group of young, vibrant, and dynamic entrepreneurs, we at UOA work hard and play hard as we come together to Aspire, Adapt, and Achieve in this life-changing and rewarding pursuit.

The true value of our business is summarized simply in our UOA mission statement: "Betterment of Self through Betterment of Others." The emblems of our success reflect the number of lives we have touched and inspired.

Key Responsibilities:

Build and nurture strong relationships with existing customers.

Ensure every customer receives personalized service that consistently exceeds expectations.

Manage and coordinate the distribution of gifts and rewards to customers.

Continuously seek ways to enhance customer satisfaction and loyalty.

Qualifications:

Minimum Polytechnic Diploma Qualification.

Strong interpersonal and communication skills.

A customer-first mindset with a genuine passion for delivering outstanding service.

Ability to manage multiple tasks and prioritize effectively.

Previous experience in customer service or a related role is a plus.

Why Join Us?

Be part of a dynamic and supportive team.

Opportunities for growth and professional development.

Make a meaningful impact on our customers' experiences.

If you’re a people person who loves making others happy, we’d love to hear from you!

How to Apply:

Submit your CV to us now and join us in creating exceptional experiences every day!

Shortlisted candidates will be notified via WhatsApp text for interview arrangement.

Job Description

• Provide a warm welcome to guests with appropriate introduction.
• Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
• Collect any information about guests’ plans, pre-reservation services, special dietary requests, allergies or other safety conditions and coordinate with concerned departments to ensure guest experience is memorable.
• Ensure guest details are well checked and input into the system.
• Check all information on registration card and cross check with correspondence for accuracy.
• Ensure all guest documents are filled, registered and confirmed by the resort management.

Requirements

• Strong team mentality, and willingness to be of assistance as required.
• Able to work rotating shifts including weekends and public holidays
• Must be able to stand for long periods of time.

Job Description:

• Process all trades related payments & receipt for all products
• Ensure outgoing funds are recorded and not exceed the trading limit
• Handle enquiries from trading representatives
• Any other duties which may be assigned from time to time

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

• Ensure timely and accurate processing of payments, and ensure invoices are duly verified and approved as per Finance Manual.
• Ensure descriptions, account codes, tax codes and amounts are correctly captured in the system and in accordance with the approved invoice.
• Prepare general ledger entries.
• Prepare monthly balance sheet and audit schedules.
• Download bank statements daily.
• Prepare monthly reconciliation for banks, vendors, and inter-company settlement. This includes tabulation of debit card and credit card usage by cardholders and ensure all transactions are duly approved by approving authorities. Follow-up with business units for outstanding invoices, if any.
• Create vendors master records in system and perform sanction screening for vendors.
• Filing and archiving payment vouchers and invoices processed. Ensure all documents, both physical and digital copies, are properly filed in accordance with document retention policy.
• Perform accounts receivable receipts.
• Assist in accounts receivable and revenue accounting functions.
• Other duties as assigned by Senior Associate Finance, Accountant, and Finance Manager.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)
Recruit Express Pte Ltd (EA: 99C4599)

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
• Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities

• Process daily giro related matters.
• Giro application input & submission
• Follow up on the Giro application result from banks
• Prepare and submit Giro collection requests
• To collate and update Giro collection results
• To handle request to cancel payment
• Assists in updating the giro details into required systems
• Liaise with collection teams on giro and collection matters
• To assists in ad hoc related reports

Interested applicants please email your resume to [email protected]

Jas Lee Geok Kuan (R1111031)

Recruit Express Pte Ltd

EA Licence No: 99C4599

***We regret that only shortlisted candidates will be contacted.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Maintenance, servicing and ensure regular checks and servicing of: Fire alarm systems, EM LOCK and magnetic door systems,Guestroom lock systems ELsafe units, CCTV systems, Public announcement systems, Car park collection systems Panic and PWD button system.
• Oversee the loading and unloading bay, driveway, and basement car park to ensurenall.loading and unloading activities conpleted within time frame.
• Control and distribute complimentary car park tickets.
• Respond to various incidents during shift, ranging from security breaches to guestroom lock and ELsafe issues.
• Complete security incidents, accidents, and emergencies, prioritizing report by end of daily shift.
• Enforce security protocols and procedures to protect guests, colleagues and property.
• Manage access control systems, such as key card access, to prevent unauthorized entry.
• Prrform random bag check to all colleagues who exit the building.

Job Requirements

• 1 year experience as Security preferably within hotel industry.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.
• Police, CISCO or SAF regular experience will be an advantage.

Responsibilities

• Process vendor invoices and payments
• Process staff expense claims and corporate card transactions
• Handle tax requirements relating to payments
• Handle billing and settlement of intercompany charges with subsidiaries and overseas branches
• Review and reconcile temporary accounts
• Prepare vendor spend and staff reimbursement reports
• Handle monthly closing of Accounts Payable system
• Attend to common mailbox and staff queries
• Participate in implementing system functionalities and enhancements
• Assist with ad-hoc duties as assigned

Requirements

• Diploma/Degree in relevant disciplines
• Proficient in MS Office

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Responsibilities

• Assist in administrative and documentation support to ensure compliance with policies & procedures
• Assist with scanning and End of the Day reconciliation
• Assist in batching of trade related documents and batching of forms
• Assist in other admin duties such as ordering of stationary, general filing, open letter boxes, documents archival, bulk document retrieval
• Assist in Courier matters
• Attend to both internal and external enquiries and feedback and provide adequate resolutions efficiently
• Assist with ad-hoc duties/projects as assigned

Requirements

• Minimum Diploma in any relevant disciplines
• Proficient in MS Office

Interested candidates, please email your resume to [email protected]

Megan Ng Su Ting

CEI No. R23115059

Recruit Express Pte Ltd

EA No. 99C4599

*** We regret that only shortlisted candidates will be contacted.

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
  1. lost /replacement/extension issues/application issues)
  2. Filing of claims for customer
  3. Pointto point enquiries from customer
  4. Simple Technical issue
  5. Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceedall individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

*

• Sale of products at offices
• Assisting in refunds or claims
• Assist with dispatch duties

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

*

• Answer incoming queries and address in a professional and timely manner

• Provide accurate and detailed information to customers regarding products and services

• Resolving customer issues, complaints or concerns with empathy and problem-solving skills

• Documenting customer interactions and maintaining accurate records in the database

• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude

• Adhoc duties as assigned by Supervisor

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

*

• Working in a call centre environment
• Attend to incoming customer enquiry via phone calls
• Attend to general customer services hotline
• 9am to 9pm or 9pm to 9am (12 hours shift; work 2 days then rest 2 days; Must be able to work Sat/Sun/PHs when roster)

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Credit Officer to join their team

The Job

• Review trading facility requests
• Assist in debt collection
• Assist in uat testing
• Update and maintain Credit database
• Assist in Credit Risk Management
• Credit Administrative matters
• Any other credit-related matters

The Talent

• Minimum 3 years of relevant working experience in stock brokering industry.
• Detail oriented, analytical and inquisitive
• Excellent written and verbal communication skills.
• Self-motivated and able to work independently and with others

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Credit Officer
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

· Monitor and Issue Authority To Load (ATL)

· Vetting LC and support the Invoicing team with document presentation to the banks

· Manage Financial Documents (FD) process and ensure adherence to policies

· Collating of shipping documents, management of Bill of Lading (BL) and Letter of Indemnity (LOI)

· Assessing Statement Of Facts (SOF) and fact checking of activities mentioned on SOF

· Manage export declaration and shipping customs clearance

· Execute Delivery/Discharge control documentation, e.g. LOI, Letter of Undertaking (LOU)

· Execute the export declaration and customs clearance process

· Support SAP/Digital projects and enhancements for CTC process

· Support improvements initiatives with focus on quick-win automations aiming at enhancing efficiency

· Maintain management reporting – keeping team reports up to date from both functional and data perspective and maintaining internal databases and systems.

· Support Data Analysis/Reporting activities

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The Job:

• Reporting function for principals
• Accounts Receivable function for collections of payments for utilities bills raised as well as other miscellaneous bills raised by other entities
• Review and submit accurate and timely reports to principals and regulators in accordance with the KPIs in the service agreements.
• Troubleshoot any issues in reports & liaise with our IT officers on the resolution
• Reconcile outgoing refunds of security deposits to customers who have closed their utilities accounts

The Requirements:

• Min Diploma/ Degree with min 3-4 years experiences
• Proficient in MS Office

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Job Summary: The Compliance Officer is a crucial member of our organization responsible for ensuring the company's adherence to all relevant laws, regulations, and internal policies. This role involves overseeing the surveillance services designed to detect behaviours that may violate regulatory rules or Moomoo SG’s internal policy and procedures. Effective communication with various departments is essential for maintaining a robust compliance program.

Compliance Officer

Responsibilities

• Undertake the investigation and assessment of transaction monitoring alerts. Collaborate with relevant departments to evaluate and address potential issues identified through transaction monitoring. Ensure that all reviews and investigation conclusions are adequately documented.
• Perform trade surveillance checks across various asset classes, including but not limited to equities, derivatives, and cryptocurrency transactions. Ensure that all reviews and investigation conclusions are properly documented.
• Contribute to the design and development of systems to enhance surveillance coverage. Communicate with the product team to ensure the system functions as designed and developed.
• Stay informed of regulatory updates that may impact the surveillance program, and continuously seek ways to enhance the program to ensure it remains relevant and up-to-date.
• Develop and update compliance policies and procedures. Ensure that policies and procedures are aligned with changes in local laws and regulations.
• Facilitate effective internal collaboration. Serve as a liaison between compliance and other departments to foster a coordinated approach to compliance. Work collaboratively with legal, risk management, and other teams to address compliance-related concerns and implement corrective actions.
• Respond to regulatory requests from regulators and upstream providers.
• Participate in ad hoc projects and tasks as assigned, ensuring the effective completion of all responsibilities.

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

• Preferably to have a degree or diploma or any other equivalent qualifications in business, Finance, or a related field.
• Proven experience in compliance roles with at least 2-3 years of experience.
• Strong analytical and problem-solving skills.
• Able to work under pressure within tight deadlines with no loss of accuracy.
• A proactive and reliable team player but can also work well independently.
• Experience with Nasdaq SMARTS and Athena will be a Plus.
• Preferably to have Professional certifications in compliance (e.g., CAMS, ICA Diploma).
• English speaking and Fluency in Mandarin is an added advantage

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)