THE OTHER ROOM~ASIA'S 50 BEST BARS
A secret bar hidden within the Marriott Tang Plaza Hotel, with more than 300 spirits finished in casks for the barās use. These find their way into a lively list of classics and classics-with-a-twist arranged by date, such as the āReversed Gin & Tonicā. There's also a list of rare āVintage Cocktailsā and a tapas selection available all night.
JOB DESCRIPTION:
ā¢Manages reservations through phone and email, ensuring restaurants are confirmed.
ā¢Responds to guest enquiries and requests.
ā¢Communicating guest information to the team (special requests, occasions) to personalize guests' experience.
ā¢Requests guests for their dining feedback and communicate feedback to the manager.
ā¢Ensures each guest is warmly welcomed.
ā¢Welcomes guests by name and bring them to the designated seats.
ā¢Ensures each guest gets a fond farewell before they leave.
ā¢Assists in building and maintaining a strong guest profile database.
JOB REQUIREMENTS:
ā¢At least 1 year of working experience in the related field is required for this position
ā¢Excellent guest relations and service skills.
ā¢Handles guests' requests, concerns and feedback.
ā¢Contributes ideas for operations improvement and guest experience enhancement.
Resourceful in managing ad-hoc requests and resolving challenges.
ā¢Outgoing and friendly.
ā¢Attention to details.
ā¢Able to commit on weekends and Public Holidays.