COMPANY DESCRIPTION

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To ensure all the systems in Media Playout systems/facilities are always operational 24x7 to allow all the necessary media transmission and delivery playout operations. To lead a team of engineers to conduct preventive, corrective maintenance, and necessary patching to ensure compliance to cyber security policy for all the media playout systems and infrastructure.  

Job Responsibilities

• Manage a team of engineers to provide the maintenance and technical support services for Media Playout Facility for Linear TV & Radio.
• Ensure the team conduct periodic maintenance schedule and necessary patches to meet ISO policy, to meet targeted technical availability of supported TV & Radio systems.
• Capex budgetting and planning to refresh/upgrade systems for TV and Radio Playout.
• To provide the necessary setup and support required at Media Playout Facility for any live critical national or OB events.
• Ensure supported systems fully comply with all cyber security requirements.
• Establish a healthy team environment & culture with low attrition & high team member satisfaction.
• Career coaching and enablement to ensure consistent growth of direct reports.
• Keeping abreast of innovative technologies in Broadcast Engineering, Information Technologies and digital media and conduct POC trials if needed.
• To provide any other additional project management works as assigned.

• Minimum 10 years’ experience in the media industries or equivalent with 5-8 years of supervisory and management experience. 
• Diploma or Degree in Electronics/Electrical Engineering or Information Technology
• Strong analytical skills and structured thinking and effectively create recommendations, decision making, assess impact, compare solutions, solve problems, and achieve business and/or technical objectives.
• Demonstrated ability to provide technical guidance and mentorship to a team of engineers.
• Ability to assess technical risks and provide effective solutions.
• Experience in employing project management tools and methodologies for efficient execution.
• Ability to collaborate with other departments, to ensure alignment of engineering goals and users objectives.
• Able to build and manage high-performance engineering teams.
• Capacity to make informed and timely decisions, considering technical feasibility and business implications.

Job Description:

· Take charge of the Procurement Department. Recite team members, drive cost reduction, mitigate risk, and manage key projects.

· Build strong partnerships with business department especially in IT and security and help team members to define requirements. Provide purchasing solution and negotiate price and payment terms.

· Set up supplier pools for the company globally.

· Set up purchasing rules for the whole group, and arrange training for team members and key accounts.

· Create program strategy and tactic, leverage source, and provide total solution in purchasing area for the company

Job Requirements:

· 12+ years of purchasing experience.

· Bachelor's degree in business or information technology or any related degree

· The candidate should have significant experience in purchasing area including IT software, hardware, security, Cloud service, and Marketing area.

· The candidate should have the experience to set up a purchasing department from 0 to 1.

· Fluent in English communication both in speaking and writing.

· Sufficient vendor resources in IT software/hardware, Muli-cloud service, and security fields

PRODUCT AREA

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

JOB DESCRIPTION

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

ADDITIONAL JOB DESCRIPTION

In this role, you’ll drive the development of region-specific and global product priorities, as well as drive growth of our Wallet markets in APAC.

Qualifications

JOB RESPONSIBILITIES

• Collaborate closely with multiple Product Areas in the APAC region across Payments and Android to identify and develop market-focused solutions built on the core global Wallet product (e.g., local transit systems, local forms of payments, local IDs, regulatory requirements).
• Define the vision and strategy for adoption and growth of Wallet usage in region.
• Work across multiple cross-functional teams to deliver against the global expansion plan for Wallet.
• Own the roadmap for various global priorities that are being driven from our China Engineering sites (Beijing, Shanghai).
• Lead a team of product managers to execute on key priorities.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management, including consumer-facing product impact.
• 5 years of experience managing teams of product managers, and partnership with executive-level engineering and UX stakeholders.
• Experience delivering to executive-level and above audiences, and driving alignment across stakeholders.

PREFERRED QUALIFICATIONS

• Experience with wallet or payments related product management.
• Ability to manage both remote and local teams, and coordinate across multiple time zones.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

Primary Function:

• The TPM R&D Lead will bring strong technical and scientific expertise and will be able to lead complex projects at multiple TPMs concurrently. Projects will include developing new formulations or transfer of current formulations to Third Party Manufacturers (TPMs).
• In addition, the role will require the incumbent to have an in-depth knowledge of formulation development and manufacturing processing technologies for both Powder and Liquid Nutritional products.
• The role will also require the incumbent to provide technical day to day support to the TPMs, and the AN TPM Organization helping to investigate and solve manufacturing or formulation issues.
• Establish effective working relationships with Third Party Manufacturers, and Divisional functions including Regulatory, Medical, Design Assurance, Tech Centre and Quality groups.
• In addition, the incumbent will be a self-starter, who demonstrates an excellent attention to detail and communication skills,

Major Responsibilities:

Product Development

• Design and formulate nutritional products for manufacture at TPM sites to meet new regulations or to meet new market requirements
• Transfer formulas from AN sites to TPMs
• Provide technical input into new plant or equipment design at TPMs
• Develop and implement new manufacturing processes at TPMs
• Support the qualification of new ingredients, including premixes, and suppliers Formulate new premixes
• Support the supplier audits as required
• Develop all formulations and updates to formulations using DevEx software tool

Documentation Development

• Draft, route and approve new document packages for new formulations
• Revise/Update existing documentation as needed
• Create Raw Material Specification documents for new ingredients and advise QA on Raw Material testing Program requirements
• Create protocols for trials and stability activities
• Prepare Deviations in the Quality Systems to support First Lot To Stock manufacture
• Prepare validation protocols
• Draft Change Requests; review and approve CRs as needed; track progress and cycle time; elevate as needed
• Draft, update or review Exception Reports and Deviations as needed

Technical Expertise

• Support assessment of new TPMs, advise on process and equipment requirements.
• Support assessment of new ingredients
• Draft finished product testing requirements
• Create special documentation as required to support registrations (BM wt/wt %, % dairy, certificates of origin, C of LC)
• Investigations for alternate claims
• Provide supplemental information to Market Affiliates, Medical Safety and Regulatory Affairs
• Troubleshoot formulation and manufacturing issues
• Support QA function of the TPM group with investigation of complaints, deviations and Exceptions Reports
• Support Regulatory impact assessments, including for changes or proposed changes to Market regulations
• Provide technical support for import / export exemptions and support to customs compliance office
• Attend pilot and factory trials
• Provide training on the formulation and manufacturing to all AN TPM staff

Project Management

• Support the development of project scope,
• Define trials and budget requirements.
• Manage testing program including tracking of financial spend.
• Develop test plans and test requirements through the life cycle of the product.
• Attend project meetings for all R&D activities with the project team and the TPM(s) and provide technical leadership.
• Support strategic project activities such as Margin and Profitability.
• Identify and implement product and process improvements.
• Identify, implement and support cost savings activities.
• Provide regular weekly and monthly highlights to management.
• Identify opportunities for continuous process improvement and sharing best practices across the supply chain to ensure maximum synergy across the Global Third Party Manufacturing operations.

Stability Data Monitoring

• Maintain repository of stability data for TPM products
• Collect and collate stability data.
• Provide stability data and reports as needed to support registrations.
• Issue shelf-life testing reports, recommendations and justifications
• Coordinate stability testing for TPM products conducted across all TPMs
• Compile test data from all TPMs and track and trend results and provide recommendations for updates to formulations as required.

Requirements

• Bachelor's Degree in Food Science /Dairy/Nutrition or related Science/Engineering discipline.
• Minimum 10 years of experience in Product Development and Processing Technology of nutritional liquid and powder products preferred or food products
• Strong communication and stakeholder management skills
• Prior experience in manufacturing plant/ third party manufacturing environment preferred.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Job responsibilities:

• Reports to Section Manager of Piping basis organization when assigned to a project role.
• Ensure that all assigned work completed on time, project schedules and of the intended quality.
• Interface with other organisational units for project related as required.
• Maintain a positive and safe working environment at work location.
• Comply without fail with the company code of conduct and always ensure ethical behaviour. Unethical behaviour shall not be tolerated.

For project related responsibilities, the job holder shall:

• Responsible to lead the team on Piping & Layout design activities.
• Coordinate on project specific issues with the Piping Design Lead.
• Based on the client specifications, follow project specific procedure related to Piping & Layout design.
• Work closely with the Piping design lead of the project to understand the requirements and address the demand on time. Develop reports as required by the lead.
• In case of any technical challenges, troubleshoot to resolve the issues on time and if required escalate to Piping Design Lead for quick resolution. Plan tasks and issue the deliverables as per company procedures.
• Be familiar with the workflows in the project once they have been set up. Taking initiative and provide any input to the Piping Design Lead on time and highlight in advance if there are any technical challenges.
• Coordinate actively with other offices, for the projects being executed from multiple locations, attend meetings, and communicate effectively. Be flexible and ready to assume additional roles in the project.
• Perform 3D-modeling using E3D / PDMS for Mechanical, Safety, Soft Volumes, Escape & Transport Routes, Access & Material Handling Routes, Equipment modelling, Package modelling with required TP points, Piping and Pipe supports.
• Perform FPSO layout design which includes Turret, Hull and Marine Piping/ Pipe support design. Conduct 3D Model Reviews both internally and externally as per the Project requirements.
• MTO preparation and checking for the Piping Bulk items and Tagged Items.
• Vendor drawing review for the static Equipment’s/ Rotating Equipment’s/ Packages and ensure all the Nozzle orientations; Vessel cleats Support requirements are in line with Design Requirements.
• Perform and Checks the Model object clashes on regular basis and collaborate with other disciplines for effective cleaning of the 3D Model to make it clash free.
• Perform Design Review on regular basis by using E3D / PDMS / 3D model software such as Navisworks for establishing the suitability of Layout / Piping design in accordance with standards and codes.
• Issue of discipline deliverables in project specific templates

Work experience requirements:

• Must have minimum of 15 years of experience having worked in an engineering setup for upstream oil & gas projects (Offshore & FPSO projects) serving in the capacity of a Piping Lead Designer.
• Experience in Norwegian projects and applicants experience to the relevant standards, NCS and UKCS sectors preferred.
• Must have had prior work experience with medium/ large sized brownfield and green field projects in the Oil and Gas sector with similar roles and possess an excellent understanding of project phases, milestones, and deliverables.
• Must have performed FPSO layout design which includes Turret, Hull, and Marine Piping/ Pipe support design.
• Must possess a thorough understanding and knowledge of oil and natural gas industry standards such as, but not limited to, ASME, API (American Petroleum Institute), BS, European Regulations and other relevant standards and guidelines.

Qualifications:

• Minimum a Degree/Diploma in Mechanical Engineering or ITE in Mechanical Engineering or ITI/NTC in Mechanical drafting.

Other skills:

• Must have experience is using E3D / PDMS, MDS, Navisworks, Autocad and MS Office
• Must have performed 3D-modeling using E3D / PDMS.
• Must demonstrate leadership quality in terms of guiding team of design personnel with clear instructions as per design sequence and project priorities.

In addition, the job holder will have the following job specific requirements:

• Applicant must have excellent technical communication (oral and written) skills with proven ability to present technical issues to design teams, client technical authorities, and client’s project management representatives and approving bodies.
• · Applicant must be a self-starter and be able to work with minimal supervision, make sound decisions, take independent action, analyse problems, and provide focused solutions to assigned projects.
• Applicant shall possess strong inter-personal and communication skills and be able to work well with people at all levels in the organization.

"We regret that only shortlisted candidates will be notified."

Job Summary

Responsible for department activities such as undertaking all tasks related to any particular area of expertise i.e. confirmation or development of criteria, specification and project requirements as well as systems and databases.

Responsibilities:

• Consistently oversees all General Civil Works, Structures and Foundations in coordination with the client or the Lead Engineer.
• Normally prepares, evaluates and reviews the criteria, specification and requirements of the General Civil Works, Structures and Foundations of an assigned project, ensuring its completeness and correctness.
• Generally develops a system and/or database in any area of expertise to ensure that all records of past projects are well documented for accessibility and future use.
• Most often function as trainer to educate other colleagues in the department for familiarity and improvement of work execution in area of expertise.
• Ensure technical improvements and required modifications are discovered in accordance to the conduct of a design review.
• Occasionally assumes the Key Person’s role as assigned by the Department Manager in order to ensure that project schedule is met.
• Periodically appraises the members of the assigned Project Team ensuring fairness and acceptability.
• Performs other functions that may be assigned by the Department Manager.

Requirements:

• Graduate of Civil Engineering or other related courses.
• 15 years and above experience in engineering design and/or construction of petrochemical-related facilities with at least three (3) years in supervisory position.

Skill Requirements:

• Computer literate in Windows, MS Office, STAAD and AutoCAD.
• Possesses good oral and written communication skills, with special consideration in Business Writing skills.
• Boasts of sound management.
• Planning, motivating and decision-making skills.
• Knowledge of ISO Quality Management System and JPHIL Quality System is necessary.

Other Requirement:

• Exercises self-discipline, patience and firmness in decision making.

Interested parties, please send in your detailed resume.

The Role

· To independently review & develop various complex commissioning deliverables, analyze the documents and highlight the shortfalls through vigorous review process and address these shortfalls with the team.

· Develop Offshore Commissioning Procedures for Process Systems and supporting Mechanical Systems / Thermodynamic requirements for Combined Cycle systems.

· To support in developing project deliverables as per project & client requirement

· Prepare & Review of company development work methodology / procedures.

· Develop Facility performance test procedure in accordance with contract requirement.

· Capable of managing demanding expectations of clients which may range from addressing gaps to unexpected work scope variations while ensuring conformance to the project, regulatory and contract requirements.

· Independently deals with regulatory authority, class, vendors and clients with regards to comments or queries on commissioning deliverables and develops technical/engineering solutions to the issues raised.

· Carry forward the MODEC HSEQ policies / requirements to the team and meet overall HSEQ objectives in all projects / feedback results to corporate HSEQ team.

· Participates in meetings with the project team to review progress and addresses interface/implementation/execution issues where necessary based on the standard procedures, practices and lessons learnt from past projects to ensure that the project proceeds timely and smoothly

· Perform duties as per directives of reporting authority.

· Leads site execution team on performing pre-commissioning and commissioning activities planned for the Process systems, managing the interfaces with Construction and Pre-Operations teams, ensuring adherence to yard and company PTW systems regarding all the Process System Commissioning SoW.

· Commissioning of Process Systems, Functional tests and system certification with Class Society.

· Responsible for verification and close out of all Safety critical elements associated with the package.

· Ensure all regulatory and statutory testing and requirements are performed and records are maintained.

· Perform Risk assessment for the commissioning scope, conduct toolbox meetings

· Ensure to supervise Technicians to carry out commissioning activities in a safe and controlled manner in accordance with site procedures and PTW requirements

· Manage discipline and cohesive environment in the office. Monitor / Guide all commissioning engineers/assistants/administrators.

· Day to day Planning of work, Manage schedule & targets of the project as required.

· Identify and manage resource requirement to meet schedule and targets.

· Prepare and maintain commissioning records of site observations, testing processes and checklists

· Coordination of functional testing of commissioned systems and engaging the Operations Team when and where needed

· Troubleshoot the logic function, suggest modification plan of logic diagram, liaise with I&C engineer as well as ICSS vendor, and implement.

· Execute pre-commissioning and commissioning as per procedure and sign-off respective documents with Client representative for system closure.

· Prepare timely and accurate technical report for management and a reference for future.

· Travel to offshore project sites and perform offshore commissioning / assist facility startup.

· Lead the team to perform Start-up at offshore following the start-up procedure, stabilization and performance testing.

· Ability to set priorities and meet deadlines

Qualifications

· Bachelor Degree in Engineering (Process or Chemical) with 14 to 17 years work experience (or) Master Degree in Engineering (Process or Chemical) with 12 to 15 years work experience with minimum of 10 years work experience in onshore/offshore Oil & Gas area or FPSO line(s). Also Diploma in Engineering with 17 to 20 years work experience (making the equivalent to degree) can also be considered.

· Specialist knowledge of at least Three MODEC or related project line.

· Ability to define concepts of completion process.

· Experience of High Capacity Process Production Systems and EPCIC to handover to operations.

· Experience in Complex Gas Compression, Injection, Export Systems and Thermodynamic requirements for Heat Recovery and Steam systems.

· Have proven project experience and skills within the field of Testing, Pre-commissioning, Commissioning execution and startup at offshore

· Experience in offshore plant startup and stabilization and able to provide Operations with technical support throughout start-up, stabilization and performance testing

· Work experience within strict regulatory environments, and aligning commissioning independencies with engineering compliance and contractual requirements.

· High safety awareness is mandatory. A good knowledge of managing simultaneous operations (SIMOPS) is essential.

· Significant knowledge of multiple technologies, projects and applications. Working knowledge of competing and alternative technologies.

· Familiar in use of Software, Database systems related to System Completion, Project Management (MS Project / P6) and General computer literacy (MS office).

· Shows evidence of good Organizing / Management skills.

· Demonstrate ability to take lead.

· Good communication skill.

Commitment to take responsibility.

• Position: Logistic Coordinator (Operations -WMS)
• Location: Lok Yang Way
• Working hours: 5 days, Mon to Fri (8.30am to 6.00pm)
• Salary (commensurate on experience): Up to $4000+ AWS and OT
• Duration: Permanent
• Industry: Logistics (MNC)

Main Responsibilities:

• Strategize and execute material procurement plans in alignment with operational requirements and forecasted volumes of incoming racks and machine trays to ensure timely availability of hardware's.
• Coordinate daily logistics activities, including but not limited to shipping, receiving, and internal material movements.
• Work closely with cross-functional teams to address any logistical challenges and ensure on-time delivery of materials.
• Collaborate with the supervisor to maintain accurate records and track all incoming materials within the
• system, enabling seamless monitoring and availability for deployment.
• Oversee quality control measures to identify and rectify discrepancies promptly.
• Conduct regular ground material checks to verify the accuracy and condition of incoming shipments including racks, machine trays, and cables.
• Order Management:
• Manage and process orders for hardware racks, machine trays, cables, and related materials, ensuring timely procurement and delivery to meet project timelines.
• Address any issues related to tracking systems promptly and efficiently.
• Monitor lead times and communicate effectively with vendors to prevent delays in hardware delivery.
• Supporting Supervisor and team members:
• Assist the team supervisor by providing necessary data, reports, and insights into material availability, status, and forecasts, aiding in informed decision-making.
• Collaborate with management to optimize logistics processes and enhance overall efficiency.

Requirements:

• Proven experience in logistics, material planning, or coordination roles within a technical or data center environment.
• Familiarity with data center hardware, equipment, and related components; understanding of inventory management systems is preferred.
• Good Knowledge in Warehouse Management System (WMS)
• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

Email me at [email protected]

Do visit www.searchpersonnel.com.sg for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director

Reg no.: R2090601 | EA No: 13C6684

JOB TITLE: Learning & Engagement Lead, Unilever International (1 year contract)

JOB LOCATION: Singapore
RELOCATION TERMS: Local terms

About Unilever

Unilever is one of the world’s leading suppliers of Beauty & Wellbeing, Personal Care, Home Care, Nutrition and Ice Cream products, with sales in over 190 countries and products used by 3.4 billion people every day. We have 127,000 employees and generated sales of €60.1 billion in 2022.

Our vision is to be the global leader in sustainable business and to demonstrate how our purpose-led, future-fit business model drives superior performance. We have a long tradition of being a progressive, responsible business.

The Unilever Compass, our sustainable business strategy, is set out to help us deliver superior performance and drive sustainable and responsible growth, while:

• improving the health of the planet;
• improving people's health, confidence and wellbeing;
• and contributing to a fairer and more socially inclusive world.

For more information about Unilever and our brands, please visit www.unilever.com.

BUSINESS CONTEXT

Unilever International is Unilever’s White Space Arm!

As the ninth global cluster, we work across the world to fill white spaces for Unilever. We treat the business as our own.

As intrapreneurs, we introduce Unilever’s brands into white space geographies like Korea, Pacific Islands, Mongolia, and spearhead launches of iconic household brands like Dove, Lifebuoy, Sunlight, Fair & Lovely, TRESemme into big markets like U.S, China, Western Europe, and SEAA.

As Unilever’s growth engine, we establish global white space businesses in key channels such as Health & Beauty, Discounters, E-Commerce, and alternate channels such as travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands.

Singapore is our global hub leading strategy, marketing thinking, seeding plans, and alignment with the global categories and supply chain. We have global presence and hubs all over the world.

PURPOSE OF THE ROLE

• Curating and Driving Learning Activities for Unilever International Globally – designing and implementing the learning agenda in collaboration with our HR business partners and working alongside our vendors& Unilever academies in managing operations for learning activities
• Planning and driving iconic employee engagement traditions/ events for learning for Unilever International

KEY RESPONSIBILITIES

Curating and Driving Learning Activities & Engagement for Unilever International Globally

• Designing a world class learning agenda both in leadership and functional learning
• Learning content curation in line with the learning priorities
• Implementing innovative ways of learning while incorporating future fit market desired skills into learning curriculum
• Collaboration with our HR business partners in managing and implementing the learning agenda for Unilever International Globally.
• Managing enrolment and operations for learning activities; working with internal Unilever academies and external vendors for course creation and implementation
• Drive company culture by designing and implementing employee engagement activities for learning and leadership development

The roles of duties are not exhaustive and may change according to business requirements.

WHO ARE WE LOOKING FOR?

• Minimum 3-5 years of relevant experience in learning, previous experience in learning curriculum creation
• Content curation experience in Learning
• Partnership management or direct program design experience with online learning platforms such as Udemy, Coursera, LinkedIn learning etc or University learning programs is a big plus.
• Eager to learn
• Great organisation skills
• Detail-oriented
• Agile and has high adaptability & flexibility
• Strong team player and great at delivery through collaboration

What High Performance Looks Like in This Role (Outcomes)

Delivery

· Technical deliverables to customers are complete, accurate, consistent, high-quality, on time and deliver valued outcomes because you are a ServiceNow subject matter expert

· You lead and deliver ServiceNow hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer

· Customers are delighted with the design specifications documentation delivered by you that consider on out-of-the-box functionality, ServiceNow best practice standards and customer requirements gathered based on your skilled technical and functional design workshops

· You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, they accept your recommended solutions around risk management, process improvement and automation.

· You influence new engagements & opportunities within the client – and they are communicated to CSM’s and account managers with Enable

· You solve problems quicky & calmly and are the trusted escalation and support point for all teams engaged in the account including vendors, management, other Enablers contributing to deliverables

· You build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews

· Knowledge sharing and creation, ie re-usable frameworks EnableWay education sessions, documentation, Rapid Seeds

People Leadership (at this level you will have an opportunity to lead 1-2 staff)

· Managing team members ~ 80% billable utilisation averaged over the quarter

· Ensuring team members achieve and maintain role-based KPI’s, competencies, training & certifications

· Ensuring team members deliver valuable continuous improvement knowledge sharing content that improves the EnableWay - 1 per month

· Achieving a measured consulting skills increase for members in the team

· Achieving a measured leadership skills increase for people leaders in the team

How We Measure High Performance in This Role (KPI’s)

Delivery / Personal KPI’s

· Managing personal ~ 80% valuable utilisation averaged over the quarter

· Ensure customer satisfaction ratings of 4.8+ CSAT Scores

· Achievement of role-based training & certifications

· Achievement of certification within 3 months of completing training

· Deliver valuable continuous improvement knowledge sharing content that improves the EnableWay - 1 per month

People Leadership KPI’s

· Managing team ~ 80% billable utilisation averaged over the quarter

· Completes people management administration tasks (ie timesheets, approvals) on time

· No outstanding deltas or certifications >90 days in team

· Average manager effectiveness score of 80%+

· Employee Engagement score of team 80%+

· Average FTE annual turnover in team <10%

· Banked leave of team members is less than 15 days

· Ensuring team members achieve and maintain 80%+ of role-based KPI’s, competencies, training & certifications

Demonstrated Previous Experience Requirements for This Role

· Demonstrated articulation of value of personal ServiceNow project delivery

· Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap

· Proven experience ensuring high-quality ServiceNow development

· Proven experience with creating build documentation, solution designs and detailed design specification documentation

· Background with other hands-on development skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)

· Ability to lead workshops as part of a team

· Delivery of ServiceNow projects on multiple ServiceNow product lines

· Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmaps

· Exceptional written and verbal communication skills

ServiceNow Mastery

· Leading customer engagements in a lead role across technical or functional area in an enterprise customer

· Managing and coordinating team members during a customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance and support

· Participating in analysis and solution recommendations providing detailed options with benefits

· Leading customer workshops with acute attention to detail, engaging in

· feedback, listening well, capturing and document detailed requirements for both customers and development teams

· Drafting and presenting solution designs, articulating requirements to various stakeholders including business stakeholders, security teams and analysts

· Presenting customer showcases that are carefully planned considering customer use cases, personas and areas of interest for different audiences

· Providing platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap

People Leadership

· Evidence of previous people leadership, coaching and mentoring and awareness Enables People Leadership Competencies (undertaken training as minimum)

Education & Certification Requirements for This Role

· IT Degree or relevant tertiary education in Computer Science

· ServiceNow CSA

· CIS ITSM

· 1 other ServiceNow product CIS

· ServiceNow sales & presales accreditation in 2+ product lines

· ITIL Foundation Certified

Key Accountabilities:

Drive Customer Engagement and Omnichannel activation at regional level:

• Serve as a primary point-of-contact and thought partner for Regional Head, Regional leadership team and countries to advance Customer Engagement impact.
• Drive best-in-class customer engagement models, continuously adjusted to customers’ needs and regional strategic imperatives. Support markets with tailored solution addressing findings of CE maturity assessments.
• Consult and Challenge region- countries to foster execution and continuously improve Customer Engagement models.
• Ensure that best practices for the application of Omnichannel get transferred across countries and where applicable in a customer-centric approach, in close collaboration with Global Omnichannel Excellence.
• Drive standardized analytics and KPIs tracking at regional level, in close collaboration with Global Omnichannel Insights Excellence.
• Bring outside perspectives and continuously benchmark Customer Engagement Vs competition and industry trends.
• Enable laser-focused execution by equipping regional and countries teams with relevant capabilities and business solutions, in close collaboration with Global Capabilities.
• Facilitate best practice sharing by establishing Business Excellence regional and global communities.

Drive Field Force Effectiveness at regional level.

• Support countries in planning and execution of field force effectiveness initiatives and related analytics, where applicable in close collaboration with Regional leadership team and Global FFE Excellence.
• Support the implementation of CRM and Omnichannel ecosystem enhancements including enablement sessions in close collaboration with Capability Building, IT, Regional Leadership and Global FFE Excellence teams.

Drive Excellence & facilitate Global Governance:

• Step as an ambassador and secure coherence of implementation of must-win global initiatives: Global SIP Guidance, CRM Harmonization, Global Segmentation & targeting….
• Facilitate channel mix, marketing mix and go-to-market optimization discussions at regional and local level in close collaboration with Global Business Transformation
• Execute above accountabilities in alignment, connection, and collaboration between cross-functional teams – commercial, medical, IT, compliance – at global and regional levels – and in line with regional priorities

Skills & Competencies:

• High level understanding of company CRM system, MCM tools, data management ecosystem and capacity to communicate and coordinate multiple parallel projects effectively.

• Strong communication skills to effectively engage with country leadership team and regional/global stakeholders across diverse time zones and topics.

• Strong leadership skills and ability to address critical and challenging situations with senior stakeholders e.g., regional leadership, general managers, BU heads etc.

• Ability to work independently with cross-cultural project management skills.

• Business acumen and ability to identify gaps and connect the dots.

• Problem solving mind-set.

• Project leadership and team leadership skills in a matrix environment.

• Facilitation, presentation, and strong communication-convincing skills.

• Strong analytical skills and ability to make recommendations to the local, regional teams and regional management.

• Strong English writing and speaking skills.

• Persuasive, consistent and inspiring in implementing changes.

Qualifications/Experience:

- Minimum Bachelor’s university degree, additional degree/diploma in Marketing/Business or related field desirable.

- 10+ years’ experience in Pharma Marketing, Sales and/or Customer Excellence.