illum.e is an MOE-registered tuition centre offering high-quality, results-proven IP English and Language Arts Tuition, Humanities Tuition for Primary and Secondary Schools, and GP Tuition for Junior College in online and/or physical lesson modes. We are regarded by our cherished students and parents as the top General Paper and English enrichment centre in Singapore.

As the centre grows in an unprecedented rate, illum.e is looking for like-minded, passionate and driven individuals to grow with the company. Various career progression and increased renumeration opportunities are open to candidates who apply.

Employee Branding Statement

We are pleased to have you onboard the most student-centric company in the world.

Illum.e is not only a safe space of growth for our students, but also for our staff. In order for us to deliver experiences of the highest quality, we strive to provide our staff work experiences of the highest quality.

At illum.e, we believe that every staff is a leader, and in building a long-term, multi-generational education company, we value and respect our staff in being change-makers who make a difference in their own right.

We also believe in equitable rewards - employees who treat the company like their own, will have their own futures and stakes in the company.

Company Overview

Every student has that ‘a-ha’ learning moment, where he or she gets it, and sees the connections between what is taught, and what they now know.

It is seeing these ‘a-ha’, ‘eureka’ moments and epiphanies, and witnessing our students’ eyes light up in understanding that illum.e was born.

illum.e believes in how every child can learn, and seeks to enable every student to achieve his or her highest potential by embedding mini-successes and 'a-ha's in every segment of the lessons designed.

Mission

To be the most student-centric education company in the world, where students can find a safe space of growth and lessons of the highest quality so that they can be illuminated and inspired to achieve their greatest.

Vision

To end student and parent powerlessness by providing world-leading, impactful and illuminating English, General Paper and Humanities education with illum.e’s unique curriculum approach and pedagogy.

Core Values

I - Innovation in Education

L - Learner-Centric Approach

L - Leadership in Excellence

U - Unwavering integrity and Trust

M - Motivation, Meaningful Impact

E - Excellence through Satisfaction

Company Culture

1) Collaborative - Our staff work and discuss in non-hierarchical, high-buzz collaborative teams with one another to achieve our key objectives.

2) Empowering - We believe in giving you a safe space to help you shine, with professional development, and opportunities to make a name for yourself in the industry and more.

3) Driven - As a fast-growing company, we outvalue all our competitors in quality of service, curriculum and overall experience. This is only possible because of the conscientious diligence and aspirational beliefs of our team who work hard and smart.

Administrative Lead

Role Overview:

The Administrative Lead at illum.e serves as a strategic linchpin in the organisation. Tasked with streamlining internal operations and identifying gaps in processes, the Administrative Manager is pivotal to the company's continued growth and efficiency. This role requires a dynamic individual with the ability to oversee various aspects of the business, from personnel management to process engineering.

Key Responsibilities:

Strategic Planning & Support:

• Assist in the development and implementation of strategic initiatives in line with the company's mission and vision.
• Provide administrative support and planning to the executive team, facilitating effective decision-making from the lenses of the administrative team.

Process Improvement:

• Continuously evaluate internal processes and identify gaps, inefficiencies, or areas for improvement.
• Develop and implement streamlined workflows and procedures, adopting a mindset of growth and forward thinking. This will facilitate the future trajectory of the company.

Team Coordination & Management:

• Oversee and manage the administrative staff, ensuring tasks are aligned with organisational goals.
• Ensure customer service policies are implemented and adhered to, promoting the company's commitment to top-notch service.
• Coordinate cross-departmental projects, ensuring alignment and effective communication.
• Lead and guide administrative staff to improve their work-related skill sets.
• Foster an open communication environment, disseminating important updates and information within the company.

Financial / Logistics Oversight:

• Assist in budgeting and financial planning, ensuring that resources are allocated efficiently.
• Monitor operational aspects, manpower and logistics, such as water supplies, teacher deployment, holiday class deployment, cleaner staff, etc. to ensure the centres run smoothly.
• Oversee relationships with vendors and external partners relevant in your jobscope.

Reporting & Analytics:

• Provide quarterly findings and reports on illum.e’s operational performance, with key metrics and actionable insights for action and improvement.
• Provide advice and follow up steps for the team to execute upon to ensure that the illum.e mission and vision is achieved.

At illum.e, the Administrative Lead plays a pivotal role as someone who wears multiple hats and thrives in a fast-paced environment to steer the company toward a brighter future.

Work Requirements:

• Five Day Work Week (1 weekend)
• Dynamic and adaptable individual who can face the diverse challenges ahead
• Strong sense of responsibility, problem-solving ability and communication skills
• Candidates should ideally be able to work at or travel to our HQ, or other branches when necessary
• Potential for both professional development and salary increment, as well as potential C-Suite role (COO or similar) in Singapore's fastest growing tuition centre.

Our client is a Global MNC, one of the leading players in the Engineering sector. Due to business needs, they are now recruiting a Purchasing Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Responsible for the company’s day-to-day procurement requirements
• Handling the sourcing, negotiation, and acquisition of materials from both domestic/overseas suppliers
• Develop/Execute internal process improvements for the company’s procurement function
• Attain cost-saving objectives set by the company
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any relevant field of Engineering
• Minimum 2 years of working experience in a relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Purchaser / Procurement experience welcome apply

( Pick up bas provided)

5 days work week

Work life balance

• Generate PO / DO
• Responsible for issue PO
• Administrative work

Requirements:

• Diploma / O Level / GCE “A” level or its equivalent with minimum 2 years’ experience in purchasing function/ Admin

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Responsibilities:

• Your leadership and operations management skills will be highly improved.
• Leading a team of operators, technicians to achieve production goals.
• Provide support to clients' engineers on process development.
• Develop new and modified process formulations, handling equipment and reviews processing techniques and method.
• Manage equipment and setup process.
• Characterise process and equipment system to maintain and control process parameters.
• Troubleshoot process deviation and equipment malfunctions.
• Improve manufacturing yield and quality.

Requirements:

• Min Diploma in Material Science / Chemical / Electrical/Mechanical Engineering Or it's equivalent.
• Relevant working experiences in wafer fab / semiconductor industry
• Good technical skills including problem-solving, statistical data analysis and DOE.
• Able to handle a team of a team of operators, technicians

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About the job

With increased demand for new housing and ramping up in public housing scheme, a pilot project is organized at IKEA to explore strategies to capture market share through Home Design Services.

We want to fill this position with a pro active enthusiast in sales who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people.”

Your assignment

• You will be mapping the market potential for home design services in public and private residential projects.
• You will measure the effectiveness of service offering and sales capturing process, recommend suggestions on how to maximize sales potential and profitability.
• You will observe the selling process and finetune improvements together with project selling team.
• You will understand the logistical and operational workflows and recommend measurable improvements.
• You will be working in a project workgroup setting and will be exposed to a series of commercial and operative tasks including onsite visits.
• You will regularly prepare the progress reports and present to the relevant stakeholders.

Your profile

• You have a passion for home furnishings, sales and doing the best for our customers.
• You are resourceful, able to prioritise and structure your own work, detail-oriented and possess excellent communication, negotiation, problem-solving and project management skills.
• You come with experience in retail, understand e-commerce and are familiar with the IKEA product range.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The Business Risk Integrated Control (BRIC) team of TikTok, is missioned to:

- Protect TikTok users, including and beyond content consumers, creators, advertisers.

- Secure platform health and authenticity of community experience .

- Collaborate with cross-functional stakeholders to improve TikTok infrastructures, services, tools and algorithms, towards a higher standard of privacy and security.

The BRIC team works to measure and minimize the damage implied by inauthentic behaviors on TikTok and its extended platforms, covering multiple classical and novel integrity/security areas such as fake accounts, fake traffic, spam, scraping, cyberbullying, live room risks, incentive fraud, monetization abuse, etc.

In this team, you will have a unique opportunity to:

- Have first-hand experience contributing to TikTok's key security initiatives.

- Build scalable, resilient, intelligent integrity solutions that are also privacy-safe and user-friendly.

- Solve product and technical challenges that are often first-seen and highly adversarial. Both quick short term tactics and long term strategical moves are expected at various paces.

- Be part of a diverse and enthusiastic global workforce, grow with and learn from security and integrity experts across Asia, Europe, North America, etc.

Responsibilities:

- Build infrastructures to enable construction, deployment, and serving at scale, of risk defense algorithms and machine learning models. Unblock and improve capacities of risk prevention, perception and remediation across various ByteDance businesses.

- Build tools and automated procedures to support risk analytics and defense enforcement.

- Keep risk control solutions state-of-art in front of data security, modularisation, privacy and compliance.

- Own end-to-end risk service/platform/tooling SLA. Identify, advocate for and realize infrastructural opportunities ahead of business development. Drive and improve org-wide engineering excellence via enforcing best practices in risk systems.

Qualifications

- Bachelor or degrees above in Computer Science, Computer Engineering, High Performance Computing or other relevant majors.

- Solid engineering skills and ability to build large scale systems. Proficiency in one or more programming languages such as Golang, Java, C++, Rust.

- 4+ years of strong industry experience in building distributed backend systems at scale. Successful tracking records in solving infrastructure pain points (e.g. complex I/O requirements). Strong coding (backend, infra, algo) system design ability.

- Solid experience in being tech leads or eng managers. Possess at least one advantage among risk control, social platform data science, scaled computing. Tracking records of making successful mid/long term technical strategic bets.

- Bonus given to familiarity with machine learning infrastructure or Big Data technologies.

- Strong ownership, proactive and skilful communication, ability to handle high complexity, urgency, cross-functional alignment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities:

• Thinks Strategically – Ability to relate own area of work and align own actions with Seatrium's capabilities and strategic plans
• Drives Innovation - Ability to deal well with ambiguity, does not need a road map to move forward and is able to adapt to changing circumstances
• Leads Courageously - Ability to take initiative in non-hierarchical situations
• Learning Agility - Ability to continuously seek out new information by asking questions and be open to learning from others across different parts of the business
• Focus on Customer - Ability to understand how own services meet business requirements
• Drives Results - Ability to demonstrate enthusiasm in achieving results and consistently reaches outcomes on time, on budget and without errors
• Influences and Collaborates - Ability to understand others’ view and use rational arguments, information and clear communication to influence others
• Develops People - Ability to respond positively to feedback and coaching and have an active development plan
• Cultural Sensitivity - Ability to demonstrate a curious and positive approach to understanding other cultures and environments
• Conducts survey on project site and proposes construction methodology including subcontracting strategy, equipment/ manpower routing and logistical planning to prepare construction execution and expediting plan
• Prepares scheduling documents, procedures and method statement for construction related activities including setting up the construction planning documentation for tender and project execution stage
• Responsible to prepare construction manpower and equipment planning (i.e. direct and indirect manning) including cost and formulates resource estimation for construction management
• Develops and maintains detailed EPC/ EPCm preliminary stage schedules for EPCC projects for tender stage, incorporating several scenarios to finalize various aspects of EPCC sequencing and contracting plans
• Liaises with third-parties(i.e. design consultants, construction management consultants, contractors) to obtain the latest schedules in the appropriate programmed format for each phase (i.e. planning, design, bid/award, construction, start-up)
• Develops creative reporting tools (i.e. Gantt charts, activity network diagrams and etc.) to communicate complex project sequencing and/ or progress assessments
• Conducts constructability study/ workshop for heavy and critical equipment transportation/erection/installation with tender project team members, commercial, procurement and etc. at the appraisal and proposal stage
• Performs project performance analysis including earned value through the analysis of man-hour resources including productivity of third parties, equipment resources and cost loaded to monitor construction expenses/cost against planning
• Leads project meetings with project team members and relevant stakeholders subcontractors to review on the project completion status against an established baseline
• Reviews construction requisition prepared by engineering discipline and troubleshoots bottle neck between construction and engineering project team members in order to achieve target schedule
• Maintains simplified logic schedules, implementing critical float path analysis to determine problem areas and alert the project team to critical scheduling issues
• Coordinates and validates schedules with cross functional team members and third party schedulers to update any changes to the master schedule to provide accurate reporting to the relevant stakeholders
• Provides progress reporting, developing/updating progress curves, documents and briefing materials as required to assess progress and measurement and promptly reports on schedule slippage/ variances
• Works with other project management team members as required to achieve functional objectives and deadlines
• Provides support in various projects as required to promote cross-functional learning and development, balance team workload and enhance overall team productivity

Requirements:

• Candidate must possess at least a Bachelor’s degree in Marine/ Engineering/ Electrical/ Mechanical, or related disciplines
• At least 3 to 5 years of working experience in construction planning in marine/ offshore related industry
• Experience with design-build and construction management at risk delivery methods
• Excellent proficiency in English (written and spoken)
• Advanced user of Microsoft Office products and project management software programmes (i.e.Microsoft Office Suite, Primavera Project Planner Version 6.0 or higher and etc.)
• Good working knowledge of all phases of construction including work commonly done by the various construction disciplines
• Good knowledge and experience scheduling the design and construction of large-scale, complex projects
• Good knowledge and experience in developing and managing a progress reporting methodology for a complicated design effort
• Ability to understand a demanding, technical and complicated construction program
• Good knowledge of construction trades, work breakdown structure and the logical sequence of activities to optimize project schedule

Our Address and Working Hours:

Seatrium Limited

(Tuas Yard)

Pioneer Sector 1, Singapore 628437

(Islandwide transport provided)

Mon - Fri: 8:00am - 5:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

The TikTok Content Center Team is responsible for the most important and fundamental services in TikTok's backend system. Our goal is to build and maintain TikTok's core content metadata management and data distribution system and user interaction system development. In this team, you will have chance to develop features that influence billions of people every day and face super high concurrency system challenges on global infrastructure! If you're looking for a super high concurrency development challenge and cutting-edge tech scenario, this is the team for you!

Responsibilities:

1. Responsible for the research and development of the backend business architecture of TikTok's billion-level user products, respond to the optimization challenges of large-scale high-concurrency distributed systems with tens of billions of traffic, and complete the support of global products;

2. Participate in the demand analysis and technical plan formulation of industry star products, develop high-availability systems, and optimize the architecture for global public cloud and private cloud infrastructure;

3. Analyze and solve system performance problems, improve the stability and scalability of the system;

4. Research and develop basic service components to solve common needs and reduce repeated development;

5. Research and application of new technologies, and promote the application of suitable technologies to production systems.

Qualifications:

1. Bachelor's Degree or above, Major in Computer Science etc and familiar with common data structures and algorithms with solid coding programming ability;

2. Proficient in 1 to 2 languages such as /C++/Go/Python/Shell/PHP/Java under Linux environment;

3. Familiar with common open source distributed middleware and common components such as MySQL, Redis, and MQ;

4. Understand the design ideas of distributed system architecture, including but not limited to service-oriented, asynchronous, highly available, scalable, etc;

5. Good teamwork and communication skills, positive and optimistic, and strong sense of responsibility;

Preferred Qualifications

1. R&D experience in high-traffic and high-concurrency server systems is preferred

2. Candidates with prior experience in team leadership are preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Sustainability Lead (Building upgrading, Erergy Projects)

Company overview

· Drive sustainability decisions and lead our commitment to eco-friendly practices.

· Enjoy an attractive salary package and enticing staff benefits.

· Join a dynamic team in a prime destination.

We're hiring for the Sustainability Lead position and are seeking someone with the following qualifications:

Responsibilities

· Lead sustainability efforts for eco-friendly building practices, focusing on decarbonization and resource efficiency.

· Develop and execute sustainability strategies, plans, and performance goals.

· Stay updated on ESG/sustainability regulations and integrate them into our plans and operations.

· Conduct green building analysis, energy modeling, and identify improvement opportunities.

· Implement programs to reduce waste, including recycling, composting, and green purchasing.

· Participate in assigned projects.

Requirements

· Bachelor's Degree in Sustainability/Environmental Engineering/built environment discipline.

· Minimum 12 years' sustainability experience in Energy Projects/ facilities/building management.

· Familiarity with sustainable building upgrades and energy-saving.

· Ability to manage internal stakeholders and vendors.

If interested, please submit your resume and cover letter to [email protected] for a confidential conversation. Thanks!

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765

Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

Business Function

Group Legal and Compliance ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Responsibilities

• Define and deliver program initiatives and achieve business outcomes across multiple Compliance domain areas as per established timeline
• Develop business cases and manage program financials within approved budget
• Prioritize program backlogs/requests by balancing regulatory, audit and business priorities, squad capacity, to ensure all committed timelines will be met
• Identify and mitigate risks and resolve issues arising from program execution using agile way of working
• Effectively collaborate with cross-functional, cross-geography stakeholders, including regulators/auditors, and accurately communicate program progress and challenges
• Manage program and product roadmap, business case, and user requirements across multiple solutions and domain areas, including but not limited to, surveillance, analytics and regulatory reporting
• Collaborate with business users to define user journeys and associated business processes
• Conduct gap analysis between business requirements (including regulatory expectations) vis-a-vis solution landscape and platform strategy
• Document detailed business requirements/epics/user stories by liaising with business users/business analysts including the acceptance criteria
• Define program roadmap and prioritize program backlogs/requests by balancing regulatory, audit and business priorities, and squad capacity to ensure all committed timelines will be met
• Evaluate solutions proposed by technology or analytics team/vendors for specific epics /user stories to ensure best practices are followed
• Build business case and project recommendations as appropriate, to draw down the budget and set up financial tracking
• Conduct market research and analyse trends including RFP/setting up proof of concepts to ensure the product vision/roadmap is aligned with industry developments and our future needs
• Manage key stakeholders, including regulators/auditors, and business and technology leads
• Manage and communicate effectively with domain leads at senior level and working level teams in a timely and clear manner
• Responsible for ensuring project steering committee meetings, platform governance, cross functional, and other periodic project meetings are effective and achieve objectives in a consistent manner
• Drive program execution and delivery
• Monitor and ensure that program/project execute flawlessly, on schedule, and without compromising quality
• Proactively identify and mitigate risks within the program
• Resolve issues and conflicts within the program, projects and project management community and with other stakeholders, if necessary
• Ensure resolution of issues at program or line level and escalate issues which cannot be resolved in a timely and accurate manner
• Have oversight of major production issues or remediation or resolution of data gaps within the scope of program
• Manage coordination across teams and other platforms by keeping transparency in the A/B /C type of work so that delivery can effectively be managed, including critical areas:
  Ensure project dependencies on other projects /platforms are on their roadmaps and resources will be available when your teams need them
  Ensure work other teams need from your team/s are included and prioritised appropriately in your teams work backlog
  Highlight capability gaps to respective team/tribe/ function leads
  
• Oversee User Acceptance Tests and Implementation
• Manage user acceptance tests, including execution of test cases as necessary, develop rollout plan and oversee implementation/live-verification activities
• Conduct end user training where necessary
• Ensure smooth rollout of projects, complete pre and post-implementation activities in close coordination with scrum master
• Work closely with Technology/Operations/Business teams to resolve any implementation issues and any post-implementation stabilisation work
• Change management
• Adopt agile methodology across squads in the program and implement any DBS Platform Transformation milestones
• Ensure utilization of standards and practices across all projects
• Work with business and support unit users to drive changes to facilitate successful implementation and faster realization of benefits

Requirements

• Minimum 12 years of experience managing projects/products in the financial industry, regulatory compliance and/or financial crime prevention domain
• Minimum educational qualification of degree holder in any related field
• At least 3 years of experience in Agile project management/software development including partnering with Technology and Business users to deliver the outcomes
• Experience in engaging with regulators, auditors, senior stakeholders and solution providers/vendors, showcasing solid relationship-building, conflict resolution and negotiation skills
• Solid knowledge of Regulatory Compliance, Conduct Surveillance, Financial Crime, or KYC/CDD domains and business processes; any working experience in regulatory reporting and surveillance systems is strongly preferred
• Experience and/or knowledge in analytics and artificial intelligence / machine learning models will be an asset
• Excellent communication, presentation, and organization skills; can be relied upon to make concise decisions
• Ability to multi-task with excellent analytical, problem-solving, and planning skills
• Ability to own and be hands on in the management of tasks
• Strong interpersonal skills including mentoring, coaching, and collaborating with different teams/team members
• Ability to deal with people at all levels and work well in a fast-paced/high-energy environment by managing individual workloads
• Self-motivated with positive and can-do attitude; comfortable in situations where things are ambiguous/fluid or priorities can be changing
• Proven track record of leading projects to meet stipulated timelines with expected outcomes and quality. Work in transformation programs will be an asset
• Strong background in business analysis and/or root cause analysis, ideally in the Financial Services industry/Retail Banking
• Excellent skills in Microsoft Office and Project Management tools (e.g. Jira, Confluence, Octane)
• Project Management and/or Business Analyst certification is preferred

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About the client:

Our client is a reputed MNC

Responsibilities:

• Lead, design, develop, execute and maintain application
• Participate in collaborative technical discussions that focus on software user experience, design, architecture and development.
• Co-ordination with BU and stake holders to go through impact analysis and to propose solution
• Co-ordination with offshore team for the deliverables. Ability to mentor and lead teams of offshore and onsite developers
• Provide L2 support on required basis during out of office hours

Requirements:

• Bachelor's degree in Computer Science / Information Technology / any related field
• 7+ years of experience in Strong knowledge in Java, J2EE, spring, spring boot, Soap, Rest services
• Good Understanding of Architecture, design patterns.
• Working proficiency in development and tool sets like Git/Bit bucket, Jira, Jenkins
• Good knowledge in OCP, Oracle/MySQL/Postgress, JBoss, Unix utilities
• Understanding in implementing testing frameworks like Junit
• Good to have experience in AWS cloud, Agile

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte LtdEA License No. 01C4394 EA Reg No: R1551772 (Kankanala Lakshmi Prasanna)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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• Should be PEGA LSA Certified having 8+ years of in-depth hands-on development experience in implementing PEGA applications and must have recent experience using Pega 8.x Platform
• Must have 8+ years of experience in Software Quality Engineering processes, including modern CI processes and Test Automation and well-versed with Agile methodology and global delivery model.
• Should be a good team player with professional attitude towards work, having excellent verbal and written communication skills and be able to work independently.

CoreCompetencies:

· Pega 8.1.X or above experience is must

· Pega Guardrails and Best Practices

· Development Areas:

o Case Management, Rule Resolution & Availability, Class Design,

o Data Model, Flows, Activities, Data Pages, Declarative & Decision Rules, UI, Agents, Integrations, SLA

o Preferred: SSO, LDAP, Pega Upgrade, Production Support

· Debugging tools

o Live UI, Tracer, Clipboard, Logging,

o Preferred: PAL, Alerts, PLA, AES, SMA

· DB Areas:

o Declare Index, Triggers, OBJ Vs RDB

o Preferred: SQL, Column Population, Stored Proc

· Security

o Access Group, Roles and Privileges

o Preferred: Access Deny, Access When

· Other Core Technologies:

o Java

Other Preferred Competencies:

· Understanding of Object Orient Programming and Functional Programming paradigm

· Knowledge of JavaScript and technologies around it, like NPM, Node.js

· Understanding on HTTP and RESTFul API’s

· Good understanding of HTML, CSS, JSP, AJAX and JQuery.

Our client is a Global MNC, one of the leading players in the Engineering sector. Due to business needs, they are now recruiting a Purchasing Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Responsible for the company’s day-to-day procurement requirements
• Handling the sourcing, negotiation, and acquisition of materials from both domestic/overseas suppliers
• Develop/Execute internal process improvements for the company’s procurement function
• Attain cost-saving objectives set by the company
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any relevant field of Engineering
• Minimum 2 years of working experience in a relevant industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Responsibilities:

• Execute a comprehensive range of Procurement procedures, including handling purchase requisitions, sourcing quotes, issuing purchase orders, and ensuring timely delivery of goods in accordance with established purchasing guidelines.

• Engage in price negotiations and foster positive relationships with suppliers.

• Supervise the provision of food and freshwater to vessels.

• Expedite orders and closely monitor delivery statuses.

• Establish and maintain inventory control systems, conducting regular stocktakes for all supplied and delivered goods.

• Maintain open communication channels with Superintendents and vessels regarding requisition-related matters.

• Collaborate closely with the Shipping department and company launch PIC.

• Undertake any additional duties as assigned by the purchasing manager.

Requirements:

• Hold a Diploma in Purchasing or Supply Chain, or possess equivalent qualifications.

• Have a minimum of 3 years' experience in purchasing within the Marine or a related industry.

• Demonstrate strong interpersonal, teamwork, and communication skills.

• Possess a keen eye for detail and maintain a meticulous approach to work.

• Proficient in the use of Microsoft Office applications.

Allegis Global Solutions is the exclusive Contingent HR services provider for one of the world’s leading banks.

At Allegis Global Solutions we’re proud to be the leader in global talent solutions. We draw upon decades of industry expertise to develop innovative tools, products, processes and strategies focused on outcome. Moreover, we’re incredibly proud to have built a culture that empowers our people to make their mark while making deep connections that will last a lifetime. With our passion and culture for talent, we are truly transforming the way the World acquires talent.

Our Client is one of the world's most international banks with over 1,100 branches, offices and outlets in 67 countries. They operate in some of the world's most dynamic markets and have been for over 150 years. More than 90 per cent of their income and profits are derived from Asia, Africa and the Middle East. Their brand promise, Here for good, underlines their distinctive approach.

Change Delivery

The Risk & CFCC strategy and transformation change portfolio comprises a range of cross-bank initiatives that require SME input for delivery. This necessitates significant change management support, impact assessment, planning and stakeholder engagement (across Risk, Compliance and Front Office), working to tight deadlines and addressing sensitive potential solutions while remaining collaborative, constructive, and transparent in approach.

The role holder will be responsible for providing consultative SME inputs and leading oversight of change delivery across risk and control simplification initiatives, including maintaining consistency in communications, planning and governance across multiple projects, and addressing complex challenges, activities and deliverables across Risk & CFCC’s accountabilities.

Business

The role holder will be responsible for providing SME inputs on governance and impact assessment across risk and control simplification initiatives linked to the central Risk & CFCC strategy. The role holder will employ best practice in change management, as well as continually focusing on the Bank’s core objectives.

The role holder is responsible for the following in undertaking the role:

• SME support on governance related matters on risk and control simplification
• Impact Assessments for organizational readiness for change and areas of potential risk
• Undertake regular engagement with initiative stakeholders to support delivery
• Input to communications and training around risk and control simplification, act as ERM SME support point of contact

In pursuit of these responsibilities the role holder is expected to:

• Have a sound and in-depth understanding of Risk and control assessment and governance
• Be able to engage with stakeholders at various levels across the Bank addressing complexity with continual focus on outcomes
• Realise synergies and efficiencies and ensure consistency in delivery of outcomes wherever possible
• Have relevant experience in governance and policy
• Experience in presenting and developing materials for Senior stakeholder review is also desired

Processes

• Adhere to such process and governance requirements as requested by line management
• Identify and engage relevant stakeholders

Risk Management

• Ensure all activity adheres to the Bank’s Risk Management Framework, with a specific focus on ensuring an effective framework design for risk management

Governance

• Demonstrate an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Deliver ‘effective governance’; capability to challenge colleagues effectively; and willingness to work in an open and cooperative manner with all.

REQUIREMENTS

• Min. 10 years’ experience in similar domain of risk, risk control or change management
• Experience of delivering change programmes focused on risk improvement / transformation within the Banking industry, ideally gained in a variety of roles and organisational contexts.
• An analytical approach to project work, coherently balancing macro and micro perspectives with agility
• Domain knowledge across the Risk, Compliance and Financial Crime
• Experience in the development and delivery of change initiatives
• Specific experience of documenting processes and requirements, including the ability to synthesise and articulate them clearly to diverse audiences
• Stakeholder management experience - facilitating working groups and partnering stakeholders to get buy in and deliver change (especially with respect to engagement of Senior Stakeholders)
• Strong oral, written communication and presentation skills
• Ability to manage a diverse and challenging stakeholder community

Job Description & Requirements

In Game development, a technical Architect is typically responsible for the successful creation and delivery of the company's product to the marketplace by managing technical risks and opportunities, making key implementation decisions with the development teams, scheduling of tasks including tracking dependencies, managing change requests, and guaranteeing quality of deliveries and educating the team on technical best practices.

Key Responsibilities

• Defines the technological strategy in conjunction with the development team of each project: pipeline, tools, and key development procedures.
• Build scalable and structured game architect for free to play mobile game.
• Oversees technical design documentation process for correctness and timeliness
• Creates automated test process for system features, where possible, and contributes to the Code optimization and improvement of development process.
• Collaborate act as a sounding board for Project Leads; offering feedback, guidance and advice as needed.
• Risk Management identify technical risks on projects and develop contingency plans.
• Coding Practices be responsible for ensuring we follow solid coding practices maintaining a high bar for our code quality.
• Sharing Knowledge with other Technical Directors to propose solutions that improve the development of projects in the studio.
• Positive Working Relationships with Studio Discipline leads and directors.

To Be Successful You Will Have

• Exceptional Coding skills in C++ and hands-on experience in Unity game engine
• Must have commercial leadership experience in the gaming industry a Senior/Lead on a major AAA game for at-least.
• Experience working on games for mobile throughout an entire development cycle.
• A consultative approach, working across the whole studio to deliver your projects.
• A sound understanding of software development practices.
• The ability to adapt or suggest adaptations to existing Engines and Workflows

Technology Skills

• Hands on experience in designing and developing applications using Java EE platforms
• Object oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc)
• Experience in developing web applications using Struts, Spring MVC and EJB
• Excellent knowledge of Relational Databases, PL/SQL. Experience in Oracle preferred.
• Excellent knowledge of ORM technologies (Toplink/Hibernate)
• Experience in Rule Engine is a plus (Strata/Experian)

Role Interaction Points

• Interacts with the Technical Lead, BAs and testers for the project during the project lifecycle
• Interacts with the Client managers for status review meetings
• Ability to work on multiple tasks concurrently

Others

• 8+ years of development experience using Java/J2EE related technologies
• Should possess good communication and problem solving skills
• Should have Aptitude and Attitude of learning and mastering new technologies and tools
• Working in client facing environment is a plus
• Working in Agile Methodology is a plus

Purchaser / Procurement experience welcome apply

( Pick up bas provided)

5 days work week

Work life balance

• Generate PO / DO
• Responsible for issue PO
• Administrative work

Requirements:

• Diploma / O Level / GCE “A” level or its equivalent with minimum 2 years’ experience in purchasing function/ Admin

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description:

• Managing inventory planning, purchasing, warehousing, and transportation function to support organization needs.
• Plan and manage all resources required to meet customer demand for company’s product or service.
• Responsible for the forecast and product availability through weekly stock replenishment.
• Monitor and manage supplier relationships.
• Oversee order fulfilment and management as well as deliveries arrangement.
• Manage the third-party logistics warehouse operations and logistics vendors.

Job Requirement:

• Good interpersonal and communication skill
• Preferably with work experience in purchasing and/or logistics function in manufacturing industry/environment
• Knowledge of ISO9000, TS16949, ISO14001 and OHSAS18000 preferred
• Strong organizational and problem solving skill

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Responsibilities:

- Manage day-to-day purchasing operations across various internal departments

- Create purchase requests and orders for non-technical items

- Monitor order progress to ensure timely delivery

- Process all invoices and document receipts in the BC system

- Validate charges from local ports, external launches, and freight services

- Coordinate the procurement of food and freshwater

- Handle purchases for internal launches

- Perform additional tasks as assigned

Requirements:

- At least 1 year of experience in similar or related industries

- Ability to work independently or as part of a team with a positive attitude

- Strong attention to detail

- Excellent organizational and time management skills

Role Responsibilities

TTO and Group Functions is a $6bn+ combined cost base organisation that provides technology, operations and corporate function services for the bank.

This role will support the CFO of TTO and Functions in accelerating cost opportunities and enhancing cost management and effectiveness of the respective functions in support of the Group’s overall cost agenda.

The successful candidate will be a trusted partner to the CFO, TTO and Function and work hand in hand with the finance organization and respective leaders within each of the functional areas, to drive cost transformation.

Responsibilities

Strategy

· Provide thought leadership and insightful analysis, highlighting trends, outliers and areas of optimization across the cost portfolio.

· Facilitate workshops to identify, quantify and solicit buy-in on cross functional opportunities, delivering a one-bank approach.

· Deliver robust competitor benchmarking & peer analysis to understand our performance against market and influence strategies to optimize our cost base.

· Drive the creation of strategic plans and sustainable saves initiatives including development of business case and assessment of impact to P&L, benefits quantification in sufficient detail to enable effective benefits tracking and realization.

Business

· Champion the Cost Transformation agenda by spearheading key initiatives at a bank level to drive simplification, centralization and standardization activities in TTO and Functions.

· Provide independent challenge and drive management actions at senior level to deliver targeted outcomes.

· Define and facilitate a robust funding governance process to support bank wide prioritisation to determine how best to allocate finite resources to drive the greatest return at bank level.

· Develop a standardized finance tool kits to enable robust costing and business case quantification to support management decision making.

· Introduce and implement new controls and process changes required to support the Cost Transformation initiative.

Processes

· Work in close collaboration with the finance and COO teams on overall management of the cost portfolio as part of the wider performance management framework. Provide added support across finance activities relating to cost management and optimization of the Functions and TTO cost base.

· Define relevant KPIs and drive regular performance reviews to track progress on delivery of cost initiatives across the portfolio.

· Conceptualize and deliver high impact, executive-ready presentations to support the financial narrative of cost initiatives for engagement across the Group.

· Define clear and consistent methodologies for categorizing and measuring cost-saving initiatives including but not limited to establishing a centralised repository or platform to capture relevant data and documentation.

· Conduct regular review and refinement of the policy as well as standardization, and consistent application of these standards.

· Ensure compliance with accounting standards, regulatory requirements and management reporting and policies

· Ensure both cost savings and investment are properly and consistently accounted for across the bank.

People & Talent

· Lead by example, develop and embed a high-performance culture with specific focus on capability, effectiveness, and productivity.

· Foster a culture of collaboration and a mindset of change and growth

Risk Management

· Ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures.

· Ensure compliance with Group Accounting Principles and practices, Financial Control policy, and other regulatory accounting guidelines.

Governance

· Have an awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· CFO, TTO and Functions

· Head of FP&A, TTO and Functions

· CFOs of respective Functions

· COO and Heads of respective Functions

· Group FP&A

Other Responsibilities

· Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Our Ideal Candidate

· 20+ years of finance experience, with specialization in Cost Management / Cost Transformation.

· Proven track record in leading and delivering cost efficiencies and productivity.

· Extensive senior stakeholder experience in a global, highly matrix organization, preferably Banking.

· Strong familiarity with the bank’s financial systems and control framework

· Education: Academic or Professional Education/Qualifications, University educated & Qualified Accountant i.e. CPA, CMA, ACCA

Role Specific Technical Competencies

· Budget Management

· Business Analytics

· Cost-Benefit Analysis

· Financial Forecasting and Modeling

· Financial Reporting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Technology Skills

• Hands on experience in designing and developing applications using Java EE platforms
• Object oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc)
• Experience in developing web applications using Struts, Spring MVC and EJB
• Excellent knowledge of Relational Databases, PL/SQL. Experience in Oracle preferred.
• Excellent knowledge of ORM technologies (Toplink/Hibernate)
• Experience in Rule Engine is a plus (Strata/Experian)

Role Interaction Points

• Interacts with the Technical Lead, BAs and testers for the project during the project lifecycle
• Interacts with the Client managers for status review meetings
• Ability to work on multiple tasks concurrently

Others

• 8+ years of development experience using Java/J2EE related technologies
• Should possess good communication and problem solving skills
• Should have Aptitude and Attitude of learning and mastering new technologies and tools
• Working in client facing environment is a plus
• Working in Agile Methodology is a plus
• Working experience in Retail Lending Domain (Home Loans Personal Loans / Credit Cards) or Corporate Lending is an added advantage

Job Summary:
The Production Lead Engineer will be responsible for overseeing and managing the production process of chemical products within the organization. This role requires a strong background in chemical engineering, production management, and quality control, as well as the ability to lead and mentor a team. The incumbent will play a key role in ensuring the efficient and safe production of chemical products while adhering to industry standards and regulatory requirements.

Responsibilities:

• Oversee and manage the overall production process, including planning, scheduling, and coordination of resources to ensure timely and efficient production of chemical products.
• Implement and maintain quality control measures to ensure that all produced chemical products meet the required quality standards and specifications.
• Identify opportunities for process optimization and efficiency enhancement and lead the implementation of improvement initiatives to maximize production output and minimize waste.
• Provide leadership and guidance to the production team, including training, mentoring, and performance management, to ensure a skilled and motivated workforce.
• Ensure compliance with safety protocols and regulations to maintain a safe working environment for all production personnel and to prevent accidents or incidents.
• Oversee inventory levels and ensure that raw materials and finished products are efficiently managed to meet production demands and minimize excess inventory.
• Analyse and resolve any production-related issues or challenges, working collaboratively with cross-functional teams to implement effective solutions in a timely manner.
• Maintain accurate documentation of production processes, including standard operating procedures, production reports, and quality control records, to ensure compliance with regulatory standards and facilitate knowledge sharing.
• Monitor production costs and implement strategies to optimize production expenses while maintaining product quality and meeting production targets.
• Stay updated on industry trends, technological advancements, and best practices in production engineering, and integrate relevant knowledge to enhance production processes and overall efficiency.
• Develop detailed project plans for the implementation of cultural change initiatives, ensuring alignment with data-driven insights.
• Foster a culture of continuous improvement by collecting feedback, iterating on strategies, and adapting cultural change initiatives based on ongoing data analysis.

Requirement:

• Bachelor's or Master's Degree in Chemical Engineering or a related field.
• Minimum of 7 years of experience in production management within the chemical industry, with a strong understanding of production processes and quality control systems.
• Proven leadership experience, with excellent interpersonal and communication skills.
• Proficiency in production management software and tools.
• Thorough knowledge of safety and regulatory standards related to chemical production processes.
• Strong analytical and problem-solving skills, with a focus on process optimization and continuous improvement.
• Ability to work effectively in a fast-paced and dynamic production environment

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Job Description:

· To perform tasks assigned by the superior, to identify and confirm the ambiguous tasks;

· To understand product demand, product industry, market conditions (according to requirements of the purchase form), to endure the authenticity of the supplier quotation; to have preliminary understanding of business terms (payment terms, quality standards, certificates, and delivery) and to assist the supplier management department on the collection of supplier performance appraisal data;

· To develop procurement channels (reduce the intermediate links, complete the development of new products, new markets and new suppliers);

· To collect the user experience, effect, and feedback of products, and report identified issues to superior;

· To think and reflect on problems and issues faced during market survey based on market conditions and seasonal changes, and to timely feedback to supervisor;

· To collect certificates of products and suppliers, and to ensure the authenticity of the certificates;

· To examine the supplier and provide them with feasible recommendations;

· To be responsible for product sampling;

· To be responsible in the data analysis related to the procurement of products;

· To provide tender product information: purchase form, price inquiry table, and etc.

Job Requirements:

· Candidate must possess at least Bachelor's Degree in any field;

· Candidate with strong sense of responsibility, able to work under pressure, and good team player is preferred;

· Proficiency in Microsoft Office;

· Ability to keep company confidence;

· Willing to travel oversea as business trip will be requested

This is a 12 months contract assigned to our client

Work Location: Commonwealth MRT

Salary Range : $4,000-$6,000

Skills Requirement

1. Security clearance required for this role, candidate cannot onboard unless security clearance done.

2. Presentation, client managememt, data analysis, hands on running the whole operation.

3. Have experience in managing team of 50, inbound and outbound & resource planning

4. Should know how to manage client KPI and expectations.

5. Should know contact centre (Matrix)

Job Description

1. Assist Helpdesk manager in managing day to day operation of Helpdesk

2. Assist Helpdesk manager in managing client on the daily reporting

3. Real Time Monitoring of daily operations to departmental objectives & KPIs are met

4. Monitor agent’s weekly performance using available data

5. Identify training and development needs of agents to bridge competency gaps.

6 Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated

7. Ensure team members’ compliance in operations policies and processes

8. Provide the necessary leadership/guidance to team members to achieve Contract SLA.

9. Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of

consistent quality, and in accordance to stipulated performance standards

10. Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs

11. Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing

changes and updates (eg share important updates like survey participation rate, calls handled the

previous day, unique cases so agents are kept updated)

12. Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date

13. Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and

satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.

14. Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient

coverage of both agents and Team Leads across Helpdesk operational hours

15. Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk

16. Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company

policies and procedures to agents and ensure compliance

17. Provide structured feedback and recommendations for tool and process improvements on

an ongoing basis

18. Perform other duties and responsibilities that may be assigned to you by the management for the

effective implementation, maintenance, and continual improvement of Helpdesk.

19. Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,

20. Monthly 1:1 coaching session with team members; Quarterly team bonding session

21. To take over level 1 escalation from agents.

22. To call user to resolve the issue for user.

23. Live and inspire agents to live the corporate values, contributing to the success of company culture

(1/Pride in Customer Excellence 2/Pleasure to work in a team 3/Respect your commitment)

Skills

1. 3 to 5 years of work experience in the related field is preferred for this position.

2. 3+ years of leadership experience directly managing others

3. Strong time management skills and motivation to exceed expectations.

4. Ability to multi-task

5. Must be a strong communicator with an emphasis on effective listening and empathizing with customers,

plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

6. Degree or diploma in any discipline.

7. Strong leadership skills

8. Good knowledge and understanding of top-class customer experience.

9. Passionate about how customer service can contribute to the success of any businesses.

10. Proactive and positive in resolving issues.

11. Experience with performance metrics

12. Excellent written and verbal communication and interpersonal skills to coach, train and assist team

members