Job Summary
Transaction and Treasury Management Services (TTS), Trade and Working Capital (TWC) and Small Business Lending (SBL) are key pillars of SME Banking at Standard Chartered Bank. The SME Strategic Engagement Lead will be supporting the execution and delivery of all communication and engagement activities across SME Banking, partnering WRB Marketing and other WRB stakeholders globally.
The incumbent will be responsible for driving and managing frontline engagement and communications activities globally around key strategic initiatives, diversity and inclusion and people agenda.
The aim is to improve understanding of the SME Banking strategy, support the One WRB identity and alignment across the organisation through clear and impactful content in various formats and channels.
This SME Banking group role position requires someone who has multi cash product and trade knowledge, commercialization experience and execution track record for this quick pace business.
Key Responsibilities
Strategy, Business, Processes
- Collaborate with business and other internal stakeholders to manage, communicate and launch global strategic initiatives and ensure timely execution of project timelines and milestones
- When needed, collaborate with external vendors to ensure strategic initiatives are rolled out in accordance with the highest standards of professionalism and quality execution
- Ensure flawless execution of complex communication projects across various markets and product lines
- Support the commercialisation of products and change delivery initiatives in partnership with the product teams through effective communications including proactive development of communications plans, creative material, content, distribution lists management, audience identification and targeting
- Internal communication channel management, including CRMx / Seismic pages, distribution lists, product reference contents, training materials, newsletters, intranet, townhalls and dedicated people topical sessions etc
- Collaborate closely with WRB Marketing, Corporate Affairs and Brand and Marketing to ensure alignment with the broader WRB wide communications and marketing plans
- Prepare briefing packs, key messages and narrative statements for business communications and engagements
- Support external communications activities, including social media posts development, thought leadership articles, press release production and interviews
- Co-produce collaterals, videos, infographics, scripts, visual and written communication material and relevant communications templates
- Partner with key stakeholders to ensure consistency of communication activities and messaging across the Business, Technology and Operations
Measurement and Feedback
- Monitor and report engagement for various internal and external activities levels according to success metrics of project and communications plans
- Define and implement tools and procedures together with WRB Marketing to measure effectiveness of communication efforts and identify ways to improve results as and where needed
- Track communication adoption and interaction by leveraging analytics and anecdotal frontline feedback.
- In partnership with respective partners, proactively manage surveys for constant feedback
Skills and Experience
Risk Management
• Ensure there is due diligence on vendor capabilities and service records when evaluating vendors
Governance
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Adhere to financial governance, supply chain management and procurement guidelines for third party vendor sourcing arrangements.
Regulatory & Business Conduct
• This includes displaying exemplary conduct and living by the Group’s Values and Code of Conduct.
• Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across Standard Chartered Bank. Understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Group and Country SME Banking Teams
• Group and Country Transaction Banking Product and Implementation Teams
• Group and Country Digital Channels and Data Analytics Teams
• Group and Country WRB Banking Digital Banking Teams
• HR partners
• WRB D&I Council
• WRB ESG
Our Ideal Candidate
- Undergraduate degree
- 8+ years experience or more in Cash Product Management or related business; regional exposure
- Multi cash product and preferably with trade and related platforms knowledge and commercialization experience
- Ideally 6+ years’ experience in an Internal or external Communications role in Banking ideally SME Banking and/or Corporate and Investment Banking or Business-to-Business industries
- Ability to challenge and influence direction of communications and engagement strategy
- Knowledge of internal communications digital and traditional channels and best practice, ideally at a global level
- Knowledge of Project Management and Change Management
- Understanding of organisational barriers to effective communication in large, complex organisations with a global scale
- Knowledge of frontline roles, frontline effectiveness drivers, change management in relation to frontline and client operational risks and technology innovation
- Ability to build effective working relationships across all levels of a diverse, global organisation
- Exceptional collaboration skills, strong team player
- Strong emphasis on self-reliance, confidence and commitment to delivering for clients, stakeholders and the team
- Effective and creative communications skills to inform and engage a global audience
- Strong interpersonal and presentation skills
- Ability to write for an online audience and familiar with using social collaboration platforms
- Ability to work under pressure and to tight deadlines, with excellent time management skills
- Languages: Written and spoken Mandarin would be an advantage as the incumbent will be supporting the Chinese region market
- Strong work ethic
- Strong 'hands on', self-starter, critical and analytical attitude and skills
- High level of professional maturity
Role Specific Technical Competencies
- Cash Products knowledge
- Product commercialization
- Business Acumen
- Business Analytics
- Business Process Design
- Matrix Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
