Customer Service Team Lead / Manager

Job Responsibilities:

• Lead and manage a team of procurement specialists to achieve departmental goals.
• Collaborate with the Planning Department to align procurement activities with demand requirements.
• Ensure timely processing and delivery of purchase orders.
• Monitor inventory levels to prevent shortages and optimize stock levels.
• Track and manage supplier performance to maintain quality and delivery standards.
• Minimize obsolescence risks through effective inventory management and excess and obsolete (E&O) control.
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Lead and participate in special projects as assigned.

Job Requirements:

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, or a related field.
• Minimum of five years of relevant work experience, including at least two years in a leadership role.

The candidate is part of the Data Loss Prevention (DLP) project and operation team. He/she will be reporting to the DLP Lead and be assigned with project and operational work and responsibilities which includes but not limited to, processing requests, investigate operational issues and facilitate security investigation by providing the necessary information in accordance with approved policy and procedures as well as process improvement.

• Plan, deploy and implement Data Loss Prevention on security projects and initiatives
• Responsible for management, advanced configuration, monitoring and fine tuning of Data Loss Prevention solution
• Configure, develop and maintain DLP tools & platform, SIEM and threat detection tools
• Diploma/Degree in Computer Science, Engineering or equivalent
• At least 8 years of experience in IT Incident Management, DLP Operations or SOC
• Experience in multiple channels of DLP implementation and operations
• Good team player as well as strong communications skills
• Strong analytical skills and ability to work independently

About the role

McConnell Dowell is looking to hire a Project Plant Lead & Mechanic for our marine works project in Singapore.

Key Responsibilities

• Will be handling all the equipment service & maintenance works as well as Pre-start inspection of all MCD equipment (through Upvise).
• Perform all the portable equipment inspection through Upvise. (Training will be provided through Upvise)
• Monthly and Incoming equipment inspections.

About You

To be considered for this role, you will have;

• Diploma in Mechanical Engineering or related Mechanic training certification.
• 5-7 years experience in servicing and maintenance of construction equipment.
• Preferably with local experience and knowledge in the civil marine works field, jetty, pier, wharf etc.
• Good interpersonal and communication skills.
• Able to work on alternate 6-day work week.

If you are interested in adding value and contributing success to building a key infrastructure project, we encourage you to apply for this exciting opportunity with McConnell Dowell.

About Us

McConnell Dowell – Creative Construction

Our purpose is Providing a Better Life. We do that through delivering projects that connect, support and sustain communities, and through providing career opportunities that challenge, reward and grow our people.

From remote major resources and energy projects to city-shaping transport and water infrastructure, we have constructed thousands of high-quality, complex projects for our customers and communities over more than 60 years, in Australia, New Zealand, the Pacific Islands and Southeast Asia.

Why join us?

The work you’ll do will have a tangible positive impact on people’s lives, including yours. The diversity of our projects, roles and locations means greater development opportunities. We invest in our people to set and reach personal and professional goals and we have some of the best mentoring minds in the business to help you do that. Because when you grow, we all grow.

McConnell Dowell actively seeks and celebrates diversity, inclusion, and individuality. In a culture low on ego and high on support, we encourage everyone to make an impact. We're big enough to take on community-shaping projects, but agile enough for you to have an influence on how we do things.

So, join us, be you, and help us create better together. Apply now!

This role is being sourced through McConnell Dowell directly and not accepting applications via external recruitment agencies.

POSITION GENERAL DUTIES AND TASKS :

At least 8 - 10 years’ experience in developing, implementing and maintaining IT systems

Set system administration processes

• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems
• Align system administration with overall strategic IT service direction and business needs
• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives • Anticipate internal and/or external business challenges and/or regulatory issues
• Develop policies, procedures, and controls to ensure system security

Manage Teams

• Oversee team management including budgets, forecasting, work allocations and staffing
• Develop staff through ongoing coaching, mentoring and career discussions
• Define common goals, direction and accountability among staff • Drive effective performance management practices within department in accordance with company policies and procedures

Requirements / Qualifications

1. Degree in Computer Science, Computer Engineering

2. Minimum 18 years of experience in developing, implementing and maintaining data projects or analytics systems with at least 8 years of project operation management experience

3. Highly-motivated self-starter who will undertake all activities to the highest professional standards

4. Must be cloud certified

5. Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques

6. Experience in managing a team in operations support and project implementation work

7. Certification in IT operation management is preferred

Job Description:

we need an experienced technical SME

1. 5+ years of total experience is required.
2. SharePoint to Wasabi migration experience is must
3. Microsoft technology experience is an additional advantage.
4. Experience in solutioning as well.
5. Evaluating the needs of the business and developing integration strategies for SharePoint environments
6. Staying current with the latest SharePoint updates and technologies to recommend system upgrades when necessary
7. Good communication to interact with clients.

About the Role:

Join us as the Service Delivery Operations Lead and play a crucial role in ensuring seamless service delivery for our projects. You will oversee the daily operations of our service delivery team, ensuring performance meets our high standards of quality and timeliness, driving customer satisfaction and operational excellence.

Key Responsibilities:

Oversee Day-to-Day Operations:

· Manage the performance of the service delivery team, ensuring timely and high-quality delivery.

Drive Customer Satisfaction:

· Maintain and enhance customer relationships by delivering consistent service excellence.

Performance Management:

· Guide, support, and develop a team of professionals, ensuring individual and team performance aligns with company goals.

Collaborate for Success:

· Work with cross-functional teams to integrate solutions and ensure smooth service operations.

Skills & Qualifications:

Service Delivery Excellence:

· Advanced proficiency in Service Delivery and a strong background in Business Operations, Operational Excellence, and Delivery Excellence.

Essential Skills:

· Exceptional Communication Skills to engage with projects and team members effectively.

· Troubleshooting and Analysis Skills to identify, address, and resolve operational issues promptly.

· Proven ability to Manage Teams of 5 or more individuals, ensuring peak performance and development.

JOB DESCRIPTION

• Define key metrics for governance to ensure compliance with data-related policies, standards, roles, and responsibilities
• Drive Data Governance and Management on an on-going basis through being the chair to the Data Governance Council
• Responsible for defining data policies and standards, managing stakeholder communication and progress reporting to leadership and executives
• Manage and coordinate all key issues and escalations around data governance
• Work closely with Data BP's s to build their engagement and stewardship of data assets
• Collaborate with our Cybersecurity and technology operations teams to implement data governance standards and best practices to improve the quality of data
• Leverage deep experience in the implementation of data governance solutions in such areas as: data quality, data lineage, data glossary, data security management, metadata management, and advanced data analysis solutions
• Write data governance policies, oversee the adoption of data governance efforts, and partner with the legal and information security teams to fulfill Keppel's commitments related to reducing Data Management risks

JOB REQUIREMENTS

• An excellent communicator who can drive the process to govern data at enterprise scale as the role requires close collaboration with senior-level executives (members of DG Councils/C-Suite), business data owners, and stewards
• At least 10+ years of experience in a leadership role related to data
• At least 5 years of experience either in leading a data governance function or being part of a team that managed large-scale data governance initiatives; with expertise in data governance, data quality industry best practices and framework

Your Role on Our Journey:

As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a positive, proactive environment that prioritizes driver satisfaction, operational efficiency, and continuous improvement.

Your Day-to-Day Adventures:

• Lead, support, and inspire a team of Customer Experience Consultants, ensuring they meet service standards and performance goals.
• Oversee and ensure prompt, effective resolution of driver requests, concerns, and follow-ups, aiming for high satisfaction level.
• Act as a point of escalation for complex driver issues, providing solutions or recommendations and maintaining driver satisfaction.
• Regularly review team performance metrics, identify areas for improvement, and implement coaching and training to address gaps.
• Develop and refine processes to improve customer support efficiency and consistency, always aiming for the best standards.
• Maintain strong, lasting relationships with drivers, fostering a supportive community within the Lumens ecosystem.
• Collaborate with the team to identify upselling opportunities for new vehicle upgrades or contract renewals.
• Continuously collect driver's feedback, analyze trends, and provide insights to improve Lumen's service offerings and customer journey.

What Makes You a Perfect Fit:

• At least 5 years of experience in a customer-focused role, with at least 2 years in a Team Lead of Supervisory position
• Strong problem-solving skills with an empathetic, proactive approach to resolving driver issues
• Demonstrated ability to lead and inspire a team, with a track record of achieving or surpassing performance goals
• Ability to identify and act on upselling opportunities, blending customer support with sales-driven objectives
• Proficient in using CRM systems and reporting tools to monitor team performance and identify areas for improvement

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Zenith Infotech (S), a Tech Recruiment firm since 1997, has been provding ICT Consultant placements to government and corporate entities in Singapore.

Currenlty, we are assisting one of our clients to lookout for Infra Backup Lead with well versed in Hypervisor, Storage, Backup and Documenation management.

This will be 12 months contract role to start with, and since this is an Operational role as well, shift work will be expected.

Responsibilities

1. Hypervisor Management:
a. Design, implement, and maintain virtual infrastructure using hypervisor technologies such as VMware or Oracle Linux Virtualization Manager (OLVM).
b. Monitor and optimize virtual machine performance, resource allocation, and utilization.
c. Ensure high availability and reliability of the virtual infrastructure through proactive maintenance and monitoring.
d. Manage and resolve incidents and problems related to the virtual environment

2. Storage Management:
a. Oversee the administration of storage systems, such as SAN and NAS.
b. Perform regular storage health/utilization checks and recommend optimization.
c. Ensure sufficient capacity for application/infrastructure needs across storage systems.
d. Manage and resolve incidents and problems related to the storage systems.

3 . Backup Management:
a. Manage backup solution for client’s environment.
b. Monitor backup schedules, ensuring successful completion and addressing any failures.
c. Ensure compliance with data retention policies and regulations.
d. Manage and resolve incidents and problems related to the backup solution.

4 Documentation and Reporting:
a. Maintain documentation of virtual environments, storage configurations, and backup procedures.
b. Generate regular reports on system performance, capacity planning, and backup status.
c. Prepare Root Cause Analysis report for high severity incidents.
d. Escalate to vendor when necessary for incident resolution."

Requirements:

1. Hypervisor – VMware & Oracle VM

2. Storage – HPE Storage (3Par) and SAN Switches

3. Backup – Veritas NetBackup

Responsible for maintaining the DevOps Toolset with enterprise standard, supporting DevOps CI/CD platform and rolling out DevOps pipeline across business units as a centralized solution. The successful candidate will be a technically savvy, dynamic leader, excellent communicator, have demonstrable technical hand-on supporting CI/CD toolset coupled with excellent infrastructure knowledge and automation expertise. As part of a cross-functional product development group, candidate should be comfortable with working as part of highly talented teams ensuring that modern technology and process are utilized as part of the role.

Responsibilities

• Supporting and maintaining the entire DevOps platform and toolset.
• Maintain the DevOps platform and toolset matching the enterprise standard.
• Coordinate with the stakeholders from requirements gathering until successful implementation DevOps pipeline on boarding.
• Work with the vendors to setup centralized DevOps solutions considering 2 of 3 market best practice, Industry standard and ease of support.
• Work with the vendors to upgrade the DevOps tools farm and Integrating with tools.
• Configuring SSL, Auto Scaling and DNS setup / Configurations for the DevOps Toolset.
• Ability to multitask and work in a fast-paced, collaborative team environment
• Stays current with industry trends and leads development of key DevOps, Runtime, and Operational innovation platforms.
• Manage a team of highly qualified team of DevOps Engineer.

Essential Requirements (Skills Requirements)

• Bachelor's Degree or Master's Degree of Computers Application / Bachelor's Degree or Master's Degree of Computer Science.
• 10+ years of experience.
• Strong experience in Build and deployment artifacts using Jenkins (CI) platform.
• Deep technical background, with hands-on experience in supporting CI/CD toolset (Groovy , shell script, Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA and Confluence).
• Hands on End to end pipeline setup in Jenkins
• Prior working experience installing, configuring, integrating, upgrading and patching CI/CD toolset.
• Prior experience is customizing JIRA and Setting up confluence spaces.
• Experience in setting up the Build servers (Mac OS and Linux).
• Hands-on experience in setting up CI/CD pipeline as a centralized solution and experience in setting up DevOps governance, Security standards and audit requirements.
• Prior experience in setting up DevOps pipeline for Java, Node JS and Mobile App technologies
• Experience with continuous testing, techniques and tools (Junit, Sonar Cube, Veracode etc.), exposure of automation accomplished with Ansible, Chef, Shell and Groovy scripting.
• A strong passion for infrastructure as code and associated automation and provisioning tools.
• Proven record of accomplishment of being results orientated with demonstrated ability to achieve aggressive goals.
• Security concepts and what makes for a secure solution.

Technical / Professional Skills

• Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA, Confluence, Ansible, shell script , groovy, Openshift, Docker

Non-Technical / Soft Skills

• Excellent Written and Spoken skills in English.
• Experience in working with multiple teams who are integrating with CI/CD pipeline.
• Able to work in highly demanding environment and share common goal for achieving outcome.
• Able to lead, motivate, mentor team to achieve required productivity.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this project, we are forming a team of 6 (including 1 team lead) to perform the following scope of works:

(i) Security Risk Assessment

(ii) Security Policies, Standards, Guidelines, And Procedures Review

(iii) Security Design

(iv) Application Security

(v) Vulnerability assessment and

(vi) System Security Acceptance Testing

We are seeking a highly skilled and experienced Team Lead to join our dynamic team. The ideal candidate will possess deep technical knowledge, strong leadership skills, and a proven track record in managing cybersecurity projects. This role involves working closely with client to identify security risks, develop mitigation strategies, and implement solutions to protect their information systems.

Responsibilities:

• Lead and manage cybersecurity consulting engagements, ensuring the delivery of high-quality services to clients.
• Conduct comprehensive security assessments, maturity assessments, and risk assessments.
• Develop and implement cybersecurity strategies, policies, and procedures tailored to client needs.
• Collaborate with cross-functional teams to design and deploy security solutions
• Stay current with emerging cybersecurity trends, threats, and technologies to inform client solutions.
• Prepare detailed reports and presentations for clients, summarizing findings, recommendations, and action plans.
• Mentor and develop junior team members, fostering a culture of continuous learning and professional growth.

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field preferred.
• Relevant certifications such as CISSP, CISM, CISA, or equivalent.
• 5-8 years of experience (not more) in cybersecurity consulting, with a focus on areas in Risk assessment, Security Design and Cloud Security
• Strong understanding of regulatory frameworks and standards, including NIST, and ISO 27001, etc.
• Excellent project management skills with the ability to manage multiple engagements simultaneously.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven ability to build and maintain client relationships, demonstrating a commitment to delivering exceptional client service.

• Regular team buildings
• 18 leave days / year
• HSBC Insurance, GP, Dental, Optical
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths

Summary:

As the Lead Designer, Spatial Experience you will be pivotal in shaping and delivering immersive design concepts that bridge content and space seamlessly. Your creativity and ability to lead projects will help push the boundaries of design in Exhibitions, Retail, Hospitality, and Theme Parks. You will collaborate with the Creative Director and broader project teams to ensure that all work aligns with the vision and see through the delivery of your designs.

Responsibilities:

• Lead the development and execution of immersive design concepts that integrate both spatial and content-driven elements.
• Collaborate closely with the Creative Director and project team to maintain alignment with the project vision and creative direction.
• Prepare detailed design documentation, including 3D renderings and presentation materials, that effectively convey ideas.
• Present design concepts confidently to clients and adapt based on feedback.
• Manage project timelines and deliver high-quality outcomes that meet deadlines.
• Support the mentoring of junior team members, fostering a culture of creative growth and knowledge sharing.

Requirements:

• 5+ years of experience in experiential, spatial and/or exhibition design.
• Proficiency in industry-standard 3D design software such as SketchUp, Rhino, 3ds Max, and Revit.
• Strong portfolio demonstrating projects in Exhibitions, Retail, Hospitality, and/or Theme Parks.
• Experience in designing both spatial layouts and integrated content elements.
• Excellent project management skills with an eye for detail and a collaborative mindset.

SM Connect, a part of the Swan and Maclaren Group, is dedicated to crafting immersive and interactive experiences that go beyond traditional design. By integrating technology, art, and human-centric storytelling, we transform spaces into vibrant, engaging environments. We work with brands spanning across Exhibitions, Retail, Hospitality, and Theme Parks, blending physical spaces with experiential and digital content to create impactful experiences. At SM Connect, we are passionate about pushing creative boundaries and redefining how people engage with the world around them.

We are committed to fostering an inclusive and diverse workplace environment. We embrace individuals from all backgrounds and do not tolerate discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity enriches our team and strengthens our collective abilities.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this project, we are forming a team of 6 (including 1 team lead) to perform the following scope of works:

(i) Security Risk Assessment

(ii) Security Policies, Standards, Guidelines, And Procedures Review

(iii) Security Design

(iv) Application Security

(v) Vulnerability assessment and

(vi) System Security Acceptance Testing

We are seeking a highly skilled and experienced Team Lead to join our dynamic team. The ideal candidate will possess deep technical knowledge, strong leadership skills, and a proven track record in managing cybersecurity projects. This role involves working closely with client to identify security risks, develop mitigation strategies, and implement solutions to protect their information systems.

Responsibilities:

• Lead and manage cybersecurity consulting engagements, ensuring the delivery of high-quality services to clients.
• Conduct comprehensive security assessments, maturity assessments, and risk assessments.
• Develop and implement cybersecurity strategies, policies, and procedures tailored to client needs.
• Collaborate with cross-functional teams to design and deploy security solutions
• Stay current with emerging cybersecurity trends, threats, and technologies to inform client solutions.
• Prepare detailed reports and presentations for clients, summarizing findings, recommendations, and action plans.
• Mentor and develop junior team members, fostering a culture of continuous learning and professional growth.

Requirements:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field preferred.
• Relevant certifications such as CISSP, CISM, CISA, or equivalent.
• 5-8 years of experience (not more) in cybersecurity consulting, with a focus on areas in Risk assessment, Security Design and Cloud Security
• Strong understanding of regulatory frameworks and standards, including NIST, and ISO 27001, etc.
• Excellent project management skills with the ability to manage multiple engagements simultaneously.
• Strong analytical and problem-solving skills, with the ability to think strategically and act tactically
• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.
• Proven ability to build and maintain client relationships, demonstrating a commitment to delivering exceptional client service.