Customer Services Lead (Hospitality)

Our client is a leading global provider of specialized services, with a presence in over 35 countries, operates and offer high-quality support across multiple sectors. Known for its focus on safety, quality, and innovation, the company serves clients worldwide by continually investing in advanced technology and sustainable practices to enhance operational efficiency and customer satisfaction.

Job Description

• Lead Customer Service Strategy: Oversee the Customer Services Department, implementing strategies to achieve internal targets and meet agreed service standards with clients.
• Optimize Resources and Budget: Manage budgets and resources effectively, ensuring cost-efficient operations, adjusting for demand fluctuations, and identifying opportunities for increased revenue.
• Ensure Safety and Compliance: Maintain a safe environment for staff, equipment, and facilities, in line with corporate and regulatory standards.
• Employee Training and Collaboration:Equip team members with essential training, foster innovation, and drive cross-departmental collaboration to enhance service quality and cost-effectiveness.
• Stakeholder Relations and Process Innovation:Represent the company in relevant stakeholder committees, promote the company brand, and implement technology solutions to improve efficiency, service quality, and cost savings.

Requirements

• Degree or Diploma from a recognized institution.
• 15 years of relevant experience, with strong knowledge in customer service operations with at least 5 years in leadership position.
• Prior experience in tourism industry is highly preferred
• Strong understanding of resource and budget management, compliance, and team development within complex setups.

Please contact Ted Tan or email your cv directly in word format to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted.

We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R1987706

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

About us

Dyson's products operate at the cutting edge of engineering, integrating complex technologies to deliver leading performance and world-class reliability. As we integrate an ever-increasing number of these technologies into our products, the management of the associated complexity becomes key to the success of the project. The Product Technical Lead is a key product leadership position in the Project Leadership Team, partnering the project Design Manager and taking ownership of the overall product technical delivery.

About the role

Technical Partner to the Design Manager

• Operating as the 'Technical Product Owner' of a consumer appliance project, the Technical Lead partners the Design Manager and is accountable for the ultimate delivery of the overall technical maturity of the project.
• They operate as the primary point of contact between engineering and category teams for technical discussions concerning the product level.

Technical Leadership

• They assume ownership of product level functional requirements and non-functional attributes and constraints such as safety, regulatory compliance and reliability.
• They work closely with the project leadership to ensure the technical deliverables at each milestone are appropriately set and the delivery timelines are realistically laid out.
• With their extensive breadth and depth of technical expertise, they lead complex, product level trade-off discussions to enable the correct engineering solutions for the product across multiple functional teams. These will often require nuanced understanding of complex subjects to enable teams to converge in the presence of conflicting information.

Technical Governance

• They collaborate directly with peers within the project cross team at all levels. They ensure a process/system is followed for the structured delivery of technical work packages.
• They are accountable for the appropriate and complete ownership of systems, sub-systems and no ambiguities at interfaces amongst engineering teams.
• They directly report technical readiness of the project to RDD Directors against milestone deliverables prescribed in the company’s Product Creation Framework.
• They chair and lead project Technical Reviews after each design iteration spanning all engineering functions.

Technical Status/Progress Reporting

• They periodically review and report technical readiness of the project from the perspective of correctness and completeness of requirements/specifications and closure of technical risk and issues.

About you

• A first degree in mechanical/mechatronics/electrical/electronics engineering depending on the product/category of products in the portfolio
• A minimum of 5 years of experience in a product development environment ideally from early-stage development through till the start of mass production.
• A combination of deep subject matter expertise within their fundamental engineering disciplines along with a demonstrable, broader appreciation and knowledge of other disciplines allowing them to collaborate and lead cross-functional work-packages essential for the successful delivery of projects. A peer-respected engineer with a reputation for delivering and for resolving complex technical challenges.
• A sound knowledge and experience of best practices in technical specifications, risk and issue management.
• Demonstrable experience of working on engineering problems involving cross-functional interactions and deliverables
• Demonstrable experience of undertaking engineering trade-off analysis and leading related reviews/discussions with the cross-functional stakeholders.
• An appreciation of systems thinking, systems engineering and project management tools and practices is desirable but not essential.
• Leadership skills - a demonstrable ability to lead cross-functional project teams in the resolution of product level risks and issues.
• A demonstrable ability to manage stakeholders accountable for product quality, reliability, safety, performance claims and compliance & approvals.
• An ability to persuade and influence at all levels in pursuit of technical excellence and timely project delivery.
• Experience using Siemens Teamcenter is desirable.
• Excellent communication and reporting skills. An ability to report and communicate appropriate information at all levels from engineers to C-level executives.

Senior Network Operation Lead (BAU Operation)

Our Esteemed and Reputable Client is looking for a Senior Network Operation Lead (BAU Operation)

Roles and Responsibilities:

1. As a Senior Network Operation Lead, it is required of you to manage and mentor the team of network engineers to provide daily Operational Network technical support and maintenance.
2. Responsible for network related projects from initiation to implementation as well as getting project sign-off from client’s stakeholders for project closure and managing of client 's stakeholders expectation.
3. Ensure full compliance with all SLAs, IT policies and audit requirements and provide support to all audit activities.
4. Responsible for managing Client’s Network environment End to end.
5. Acts as the escalation point and lead on any network related major incident triage call together with internal stakeholders, customers, and external vendors/service providers.
6. Participate in planning, design, preparation, and network implementation for supporting customer’s major events.

Requirements

• Having solid experience in handling Network BAU Service Delivery
• Demonstrated experience in Network Maintenance / Network Design, Architecture & Security.
• Experience in handling Network Configuration, Capacity, patch management, incident & problem management, technology refresh, etc.
• Minimum 13 years of experience in managing the Network BAU operations.
• Involved in handling following Cisco Routing & Switching/ Cisco SD-WAN / Cisco ISE /Firewall – Palo Alto /Cisco Wireless/ Zscaler
• Possess System Integrator/ Consulting domain experience.
• Strong in Client/ Stakeholder Management.
• Degree/Degree in IT / Computer Science / related discipline.

We respect your privacy and all communication will be treated with confidentiality.

Applicants who are not shortlisted may be considered for other similar positions.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

At Aleph, we design total experiences by asking the right questions. Here, you’d find a curious breed of Creative Engineers spread across the globe, specialising in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

Key Responsibilities

Research and Strategy

• Utilize frameworks and tools to discover and ideate strategic models to address complex challenges.
• Demonstrate expertise in UX tools such as customer journeys, persona archetypes, service blueprints, and testing methodologies.

Design Fundamentals and Tools

• Apply design functions to produce unique design elements (e.g. Typography, Colours, Iconography, Retouching).
• Incorporate innovative technologies in strategy development, while demonstrating familiarity with industry tools such as Figma, Adobe Suite, and Midjourney.

Presentation and Storytelling

• Present and communicate complex strategic concepts to varied audiences, facilitating stakeholder alignment and buy-in.
• Inspire, present, and communicate ideas through compelling storytelling and writing to underscore design decisions.

Task Prioritisation and Planning

• Lead and manage intricate strategic projects, driving them from inception to successful conclusion.
• Use advanced project planning and management tools to ensure efficient execution and delivery of strategic initiatives.

Creative Direction and Execution

• Apply design functions to produce unique design elements (e.g., Typography, Colours, Iconography, Retouching).
• Collaborate with project managers/scrum coaches to devise a design plan and deliverables, demonstrating understanding of SCRUM.

Resilience and Growth

• Understand the influence of solid strategy on user experience, particularly in tech and AI contexts.
• Embrace constructive feedback, exhibiting resilience and a consistent desire to evolve your strategic acumen.

Prerequisites

Learning and Development

• Collaborate with both management and working teams to enhance our reputation, business, and people through Project Leadership, Design Leadership, and Business Growth.
• Work with the Growth Team and fellow leads on business development efforts, crafting approaches, writing proposals, and presenting to prospective clients.

Passion and Interest

• Work closely with business teams to identify opportunities in the market and ongoing projects.
• Reframe insights and briefs into actionable outcomes to create unique propositions, solutions, and strategy.

Communication and Time Management

• Drive the Creative Engineering culture, safeguarding quality of projects and deliveries from a creative standpoint.
• Mentor and ensure the welfare of the team, continuously evaluating productivity and identifying initiatives within the company.

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.

Job Scope:

• Create and develop mechanical designs for products or systems using CAD software
• Oversee and manage engineering projects from conception to completion
• Prepare detailed technical specifications, reports, and documentation
• Collaborate on the creation of prototypes and conduct testing for design evaluation
• Work closely with other engineering disciplines and manufacturing teams
• Identify design issues and develop innovative solutions
• Ensure designs comply with industry standards and regulations
• Provide guidance and mentorship to junior engineers and interns
• Engage with clients to understand needs and provide technical support

Requirements:

• Bachelor’s or master’s degree in mechanical engineering or a related field
• Minimum 4 years of relevant experience in semiconductor or automation equipment design; more experience considered for senior roles
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong understanding of mechanical engineering principles and techniques
• Experience with mechanical design using SolidWorks preferred; familiarity with Autodesk/AutoCAD is a plus
• Solid knowledge of material properties required for senior positions
• Good communication, time management, problem-solving, and decision-making skills needed for senior roles
• Willingness to travel for overseas projects if necessary

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salary: $2800 - $3500

Working Day: Mon to Friday 8am to 5pm & Alternate half Saturday, 8am-12pm (Sat will be work from home)

Location: Penjuru Lane (Transport provided @Jurong east)

Job Responsibilities

• Sourcing/negotiation with various suppliers and subcontractors from company’s vender’s list for pricing/quality/service, to ensure cost competitiveness and service to meet company requirement;
• Keep update of purchase order into company costing system;
• Make monthly purchase report;
• Update vender list of suppliers and subcontractors, build up and update direct contact with local and overseas makers;
• Build up and update data base of company production consumables, ship store supply and ship spares for quotation and purchase purpose;
• Prepare documents including delivery order and apply related permits for ship’s repairs at request;
• Assist for operations arrangement, such as coordination with ship’s agent, superintendent, sub-contractors and our repair team for daily operation if necessary;
• Assist for quotation of ship store and spare supply if necessary;

Job Requirements:

• With relevant experience in Marine Industry / Ship Chandler would be an advantage
• Must be able to attend physical interview

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Your new company

Be a part of a world’s leading tech company, engaging with exciting new technologies.

Your new role

• Drive Demand Generation programs for APAC in collaboration with Marketing, Partnerships, BDRs, Sales and Strategy & Operations, with a view to build an action plan to address demand generation gaps
• Manage a cadence of key reviews with internal stakeholders, including but not limited to the Apac team. Develop agendas that are strategic and steer the conversations to help address key gaps and decisions needed
• Orchestrate Sub-Regional reviews of key pipeline metrics; surfacing actionable insights on revenue pipeline trends
• Lead planning for Programmatic GTM: align the execution of the sales plays - prepare the execution strategy, align with the BDR teams on target account lists, manage quarterly demand generation plans, campaign and programs execution and tracking, communication actions and review of results. Own the calendar, the timeline, and oversee execution.

What you'll need to succeed

• Sales, Strategy & Operations, Consulting or Program Management
• Experience managing and working with complex and matrixed stakeholder teams
• Deep program management skills with a detail oriented and execution focused mindset
• Experience working across APAC with an understanding of Sub-Regional nuances

What you'll get in return
This is an exciting opportunity to join a global tech firm. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Denise at Hays on +65 9611 0531 or email [email protected] for a confidential discussion.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Are you seeking an exhilarating career with a company that is revolutionizing the robotics industry? Join our team and be a part of the excitement surrounding our groundbreaking robots that have captured the attention of people worldwide. With a strong presence in over 30 countries and thousands of robots deployed globally, we are dedicated to creating a cleaner and more sustainable world. As a Senior/Lead Embedded System Engineer, you will play a crucial role in the design and development of embedded software/firmware. Your responsibilities will include collaborating with cross-functional teams, optimizing system performance, conducting testing and debugging, providing technical guidance, and ensuring compliance with industry standards. If you possess a deep passion for embedded systems, along with strong programming and design skills, we encourage you to apply for this role.

Here at LionsBot, we can offer you exposure and experience at a different scale.

your contribution will guarantee the quality, reliability, and performance of the firmware and hardware that powers these deployed robots. Through rigorous testing, optimization, and ongoing improvements, strive to empower and support the thousands of users who rely on our systems daily.

Here at LionsBot, we are always pushing for the next breakthrough.

Besides honing your technical skills over multiple platforms, you will get to push the boundaries of development and testing, thanks to our forward-thinking mindset and collaborative work culture.

Here at LionsBot, we are all one team, striving together for excellence.

Our young and vibrant workforce, coupled with our collective goal to become the world’s leading cleaning robotics company, cultivates a fast-paced working environment that rewards initiative, teamwork, and drive.

What will you do:

• design and development of embedded software/firmware for advanced electronic systems, such as microcontrollers, microprocessors, and DSPs.
• Collaborating with cross-functional teams, including hardware engineers and system architects, to ensure seamless integration of software and hardware components.
• Taking ownership of the complete software development lifecycle, from requirements analysis and system design to implementation, testing, and maintenance.
• Developing efficient low-level device drivers and firmware for interfacing with hardware peripherals, sensors, actuators, and communication protocols.
• Optimizing system performance, memory utilization, power consumption, and real-time responsiveness through advanced coding techniques and algorithm development.
• Conducting thorough testing and debugging of embedded systems to identify and resolve software defects and performance issues.
• Providing technical guidance and mentorship to junior engineers, and actively participating in code reviews to maintain high-quality standards.
• Staying abreast of the latest industry trends, emerging technologies, and best practices in embedded systems development.
• Collaborating with customers or clients to understand their requirements and provide technical support or customized solutions as needed.
• Ensuring compliance with relevant industry standards, regulations, and safety guidelines.

If you are a Senior/Lead Embedded System Engineer who is passionate about designing and developing cutting-edge embedded systems that have a significant impact across various industries, we invite you to join our team. Our work environment is dynamic and collaborative, and you will have the opportunity to work alongside a team of experts who share your passion for pushing the boundaries of embedded systems technology. Apply now and become a part of our team that is shaping the future of technology!

Responsibilities

• Participate in product definition, specification, and requirements analysis with cross-functional stakeholders.
• Collaboration on firmware architecture and development strategy with a particular focus on robotic devices
• Design new products in a timely manner to meet the product spec, modify existing designs, and improve existing products for better performance and /or cost.
• Designed, integrate, tested, supported, and enhanced software solutions for power conversion systems.
• Perform system integration and validation testing activities, including verification of interoperability within the overall solution.
• Participating in all project lifecycle phases – from design and code development through unit testing, documentation, and release.
• Coaching and guidance to Jr Firmware engineers in evaluation and design.
• Provides technical direction to the team.
• Provide technical support to the factory on design-related issues.

Qualifications

• Bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• At least 4+ years of related work experience.
• Experience with Microchip, ST microcontrollers, and DSPs.
• Experience interacting with software debugging in an embedded environment.
• Familiarity with digital control or firmware for power electronics is a plus (PWMs, ADC, digital filter).
• Experience in embedded system or signal processing algorithms (DSP) control.
• Experience implementing & developing communication stack drivers and networking physical protocols (I2C, SPI, RS-485, Modbus, Ethernet, USB, CAN, etc.).
• Deep understanding of RTOS and bare metal programming on MCUs
• Comfortable using oscilloscopes, multimeters, power supplies, etc.
• Comfortable reading hardware schematics and data sheets.
• Familiarity with version control systems (SVN), and release methodologies.
• Familiarity with MISRA, IEC62304, or other coding standards will be an added advantage.
• Independent worker.
• Experience collaborating with remote teams.
• Knowledge of development procedures of embedded platforms such as FPGA will be advantageous.
• Knowledge of the development procedures of UBOOT and yocto will be advantageous.
• One or more scripting languages (e.g. Python, etc)

We are seeking a Lead Application Support Engineer to to manage and oversee the smooth operation of critical applications, ensuring seamless user experience and system functionality.

• Competitive remuneration package (up to $6,300 + AWS + VB).
• Hybrid working arrangement.
• Leadership Role: Take charge of support operations and lead a dedicated team.

Responsibilities:

• Oversee and manage a 24/7/365 level 1 application support team, ensuring continuous support for both applications and systems.
• Participate in the recruitment and management of staff, including planning and organizing shift rotations.
• Train team members on the application's functionality, interface, and features, ensuring they are equipped to handle support tasks.
• Ensure team members provide adequate support to end-users, while also delegating tasks and responsibilities effectively.
• Take full ownership of all issues raised, ensuring they are resolved, regardless of which development team or vendor is responsible.
• Act as the primary point of contact for both technology teams and end-user clients on a day-to-day basis.
• Maintain and update a knowledge base of known issues, defects, and troubleshooting techniques, and ensure problem tickets are properly managed.
• Handle escalations effectively and manage client expectations to ensure smooth operations.
• Debug and improve application code when necessary to resolve issues or enhance functionality.

Requirements:

• Singaporean only.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Minimum of 3 years experience in relevant roles.
• Prior experience in supporting Web-based applications.
• Experience with some programming languages and willingness/ability to learn.
• Familiarity with IT industry practices and methodologies (ITIL foundation certification will be an added advantage).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

SCHOLAR DEVELOPMENT AND CARE LEAD

=DREAMS (Singapore) Limited is a first-of-its-kind secular, co-ed weekday residential model that provides after-school academic and holistic support to promising and aspiring children from low-income households. She aims to empower them to dream of a future where they are not limited by family circumstances.

We are seeking a highly motivated individual to join our team as a Scholar Development and Care Lead. This individual will be responsible for =Dreams daily running, staff’s development, and scholar’s success. The successful candidate will have experience managing a diverse team and was involved in schools or residential leadership roles.

If you believe that relationships matter, know how to uncover talents and build strengths in others, we would like to engage you.

Interested candidates may submit their resume to [email protected]

KEY RESPONSIBILITIES

Scholar Development and Care policies and implementation

• Oversee the residential living and daily routines of the scholars
• Implement and ensure compliance with policies to ensure the development and care of all scholars
• Be responsible for the quality and achievement of Scholars’ individualised care plan
• Ensure scholars are meeting their goals, following the Scholar’s Handbook and are fairly reviewed for disciplinary misdemeanours
• Able to assess for risks, needs and facilitate case conferences with multiple stakeholders including families and school / social worker / counsellor
• Plan, establish systems and maintain collaborative partnerships with the scholars’ families, schools and social workers / counsellors as well as other programme partners
• Prevents and manages crisis, ensuring a safe and conducive environment for all scholars
• Conduct monitoring and evaluation annually
• Contribute to policy-making by providing feedback to Executive Director

Capacity building and staff management

• Formulate training and development priorities for team in alignment with organisational’s vision and mission
• Organise shift/work duty rotation according to residential and programme needs
• Recruit, appraise, coach and regularly supervise residential staff and Development and Care Executives
• Hold staff accountable to organisational mission and policies

Organisational leadership

• Maintain accurate and timely records
• Produce reports to demonstrate effectiveness and outcomes of department
• Manage allocated budget in alignment with financial policies
• Support Executive Director and lead =Dreams programmes and other organisational activities such as donor visits, fundraising, or open houses
• Collaborate closely with other Leads, Executive Director and Board of Directors to ensure success as a team

QUALIFICATIONS

• Diploma or degree in any fields
• 8-10 years of experience in developing youths in school and/or residential settings, with at least 6 years of experience managing a diverse team
• Patient, committed and value building authentic relationships with diverse communities, families and professionals
• Excellent coaching, communication and leadership skills
• Demonstrates a track record of managing change to achieve goals
• Be a strong team player
• Mature, able to discern and make good judgements
• Experience in interacting with staff across different levels and ability to gain confidence of senior management, schools and community partners
• Has strategic clarity for social impact and outcomes while tactical and able to implement tasks with great success
• Experience of working with children, youth and low-income families is preferred

Only shortlisted candidate will be shortlisted.

Must have Experience with:

• Java 11+
• RESTful APIs and Microservices development (Spring Boot, Spring Cloud)
• ReactJS v16.8+, Application State Management – Redux
• ES6, Proven experience with Advanced TypeScript concepts
• React Native for iOS and Android App development
• TDD/BDD (JUnit, Mockito and cucumber) and other testing frameworks like Jest and Enzyme
• RDBMS & NoSQL
• Experience with transcompiler tools like Babel & build tools like Webpack
• Exposure to performance measuring tools such as Profiler and performance optimization practices
• Exposure to component libraries such as Material-UI, Ant Design, etc.
• Code Version Control tools (GIT, Bitbucket)
• DevOps (CI/CD, Docker, Kubernetes)
• Cloud platform (AKS, API Gateway)
• Basic of Event Bus (confluent - Kafka)

• Permanent headcount, based in Singapore
• Leading Asian investment bank
• Relevant experience in Fintech, New Economy

Responsibilities:

• Perform marketing / origination / client relationship management activities for regulated new economy client segment (Fintech), including money services businesses
• Originate and on board new to bank clients in the respective client segments
• Champion bank wide initiatives / projects resulting in positive top line impact to the bank in relation to this segment of customers
• Manage and maintain KYC and respective Customer Due Diligence
• Act as first line of defence to all risk aspects to this segment of customers
• Own and manage relevant P/L relating to the segment of clients
• Manage strategy, account acquisition, etc.
• Foster strong working relationship and collaboration between internal stakeholders

Requirements:

• Bachelor’s degree in any discipline
• At least 10 years of relevant experience in managing clients regulated under MAS’s Payment Services Act, with good institutional relationships
• Fluent in English (both spoken and written) for internal & external communications and engagement
• Strong team player, with good relationship management, people engagement, written and communication skills
• Self-motivated and result-oriented; must have good understanding of payment and remittance businesses

If you are keen to have a preliminary chat, please send me your CV directly to [email protected] quoting reference number CL/BH-22636/FB.
Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent. Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

EA Personnel No. R1548449
BeathChapman Pte Ltd
EA Licence: 16S8112

We are looking for an experienced Scrum Master who combines agile expertise with a strong understanding of business processes and application logic. In this role, you will facilitate agile practices within cross-functional teams, ensuring that business requirements are clearly understood, translated into application logic, and effectively integrated into the development process. The ideal candidate will drive agile adoption, foster team collaboration, and ensure that our product development aligns with business goals and delivers value to our stakeholders.

Key Responsibilities:

• Serve as Scrum Master for one or more agile teams, guiding them in the use of agile methodologies and promoting continuous improvement.

• Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Collaborate closely with Product Owners and business stakeholders to understand business processes, requirements, and the underlying application logic.

• Translate business needs into actionable user stories, ensuring that development aligns with business objectives and customer requirements.

• Foster team collaboration and self-organization, removing impediments to progress and facilitating communication between team members.

• Track and report on key metrics to measure team performance, sprint progress, and project outcomes.

• Coach team members in agile practices and work to build a culture of continuous improvement.

• Advocate for agile principles and best practices within the organization, contributing to the broader agile transformation.

• Ensure application logic and technical requirements support business needs, providing insight and guidance to the team where necessary.

• Act as a liaison between technical and business teams to help align development efforts with strategic objectives.

Qualifications:

• Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.

• 6+ years of experience as a Scrum Master or similar role in agile development, ideally with experience in business process management.

• Strong understanding of business processes, application logic, and the ability to translate business requirements into technical specifications.

• Excellent facilitation, communication, and interpersonal skills, with the ability to work effectively with cross-functional teams.

• Hands-on experience with agile tools like Jira, Confluence, or similar project management software.

• Certified Scrum Master (CSM), PMI-ACP, or other relevant agile certifications preferred.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

Registration No: R1331697

Key Responsibilities:

1. Financial Reporting and Analysis

• Oversee Accounts staff in administering the overall financial functions and ensuring timely preparation of monthly, quarterly, and annual financial reports.
• Present findings, financial performance, and recommendations to senior management.

2. Strategic Financial Planning and Advisory

• Participate in financial planning and provide strategic advice to the Managing Director on financial-related matters.
• Collaborate with department heads to align financial planning with company objectives and drive profitability.

3. Budgeting and Forecasting

• Lead the budgeting and financial forecasting processes, ensuring alignment with business goals and targets.
• Work closely with relevant departments to monitor budget adherence and control costs.

4. Financial Control, Tax, and Compliance

• Handle all corporate tax and GST matters, ensuring compliance with local tax regulations.
• Maintain and enforce finance policies, internal controls, and regulatory compliance.
• Supervise Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring accurate invoicing, collections, and vendor payments.

5, Cash Flow and Credit Management

• Manage cash flow requirements, oversee credit control, and optimize working capital.
• Monitor bank balances, manage payments, and coordinate with banks on financing and foreign exchange as required.

6. Financial Operations and Process Improvement

• Identify opportunities for process enhancements to improve financial efficiency, reporting accuracy, and operational effectiveness.
• Leverage financial technologies to streamline processes and support faster reporting.

7. Team Leadership and Collaboration

• Supervise junior finance staff, providing mentorship and fostering a collaborative work environment.
• Work closely with other departments (e.g., Sales, Operations) to align financial processes and support cross-functional objectives.

8. Ad-hoc Financial Support

• Provide financial analysis for ad-hoc projects and business decisions as required by management.
• Participate in strategic initiatives by providing financial perspectives and data-driven insights.

Requirements:

• Education: Degree in Finance, Accountancy, or a related discipline; professional certifications such as CPA/CA are preferred but not required.
• Min 5 years of relevant experience in finance, specifically within the retail sector.
• Strong understanding of financial reporting, budgeting, and retail-specific financial controls.
• Proven ability to handle full-spectrum accounting, including AP, AR, and financial reconciliation.
• Proficiency in financial software and advanced Excel skills.
• Analytical mindset with the ability to interpret complex financial data and deliver insights.
• Excellent communication skills, capable of conveying financial information to non-financial stakeholders.
• High attention to detail, with a proactive approach to identifying and solving financial issues.
• Ability to work independently and collaboratively, balancing hands-on responsibilities with team leadership.
• Proficiency in English and Mandarin is preferred, given the need to liaise with internal and external stakeholders.

Key Responsibilities

As regional finance controller, you will lead financial management efforts across corporate accounting, regulatory reporting, and budget preparation for designated entities. Your analytical insights as a finance business partner will be instrumental in driving profitability and shaping strategic growth in collaboration with business stakeholders.

Accounting Operations:

• Oversee all accounting functions, including billing, accounts receivable/payable, general ledger, and cash flow management.

Reporting:

• Prepare and present accurate financial reports on a monthly, quarterly, and annual basis, driving the month-end and year-end closing processes.
• Prepare and present the annual budgets, financial forecast and variance analysis.

Financial Leadership:

• Develop and execute financial and accounting strategies to enhance performance and competitiveness.

Strategic Collaboration & Business Partnering:

• Work closely with cross-functional teams to support business initiatives and improve financial performance across assigned entities.
• Serve as a primary contact for financial matters, providing exceptional service to both internal and external stakeholders.
• Collaborate with senior management to formulate growth strategies.

Compliance & Internal Controls:

• Ensure adherence to regulatory requirements and maintain robust internal controls.
• Coordinate with internal and external auditors to facilitate audits and reviews.

Process Improvement:

• Identify and implement process enhancements to improve efficiency and effectiveness within our finance team.
• Leverage technology and automation to streamline financial operations and reporting.

Team Development & Management:

• Promote the development of the finance team, fostering a culture of excellence and innovation.

Who We Are Looking For

You are a qualified accounting professional with min 5 years of relevant experience, including a strong background in accounting and analysis. You possess advanced Excel skills for complex financial modelling, excellent problem-solving abilities, and a critical, detail-oriented mindset. You have strong interpersonal and communication skills for effective collaboration, along with proficiency in MS Office and accounting softwares which would set you up to thrive in a dynamic, team-oriented environment while maintaining high integrity and professionalism.

Ideal Profile

• A qualified member of an accountancy body or holder of an equivalent qualification.
• Min 5 years of experience in a similar role, preferably with accounting expertise.
• Advanced Excel skills with the ability to create complex financial models.
• Experience in a regional context is preferred.
• Strong problem-solving and analytical skills.
• A critical thinker with attention to detail, reliability, and focus.
• Excellent interpersonal and communication skills, enabling effective collaboration with diverse teams.
• Capable of multitasking and thriving in a dynamic environment.
• Hands-on, independent, yet a team player.
• High levels of integrity, professionalism, and attention to detail.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About Trust and Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team

As the Program Management and Reporting Lead, you will manage a high performing team that develops and implements operational reporting and support platform requirements serving User and Creator safety and support services. You will work cross-functionally with product managers, engineering, program managers, operations, data science, policy, and communications teams; to achieve operational excellence and enhance the product end experience.

Your team will be responsible for developing and monitoring performance metrics, conducting user support analysis and evolving the support platform for operational efficiency and improving the end user support services. You will establish tools and processes to effectively manage and resolve high priority issues raised from various input channels. You will lead the monitoring of trends, patterns, find gaps and come up with solutions to address them.

Based on your teams' findings, you will be using data and problem statements to influence other teams to make necessary improvements in safety and support services and processes.You are passionate about the user and creator support experience and switch readily from thinking strategically about problem definition to managing tactical investigation and resolution decisions. Your background and professional expertise are grounded in areas related to technical program management in user safety or platform management, and you have demonstrated this through a track record of achievements in the support operations space. You also have strong experience bringing out the best in a team and fostering a collaborative working style in a fast paced environment.

Responsibilities

• Build and lead a high-performing support enablement function, manage cross-team relations and optimize process & analysis procedures to deliver best-in-class safety and support services. - Self-identify gaps, problems, needs and come up with robust solutions.
• Responsible for translating analyses into real business outcomes with specific and tailored performance drive actions to ensure business targets are achieved.
• You'll collaborate with cross-functional partners (operations, product management, data analytics, engineering, policy) to identify, assess and resolve related issues in our products and processes.
• Provide thought leadership to the Global Safety & Support org and cross-functional stakeholders, partnering with Operations leads to converting raw data into actionable recommendations and strategies.
• You'll manage the performance and goals of your team, develop the roadmap, and take responsibility for key metrics.
• Support the development of measurement goals and benchmarks for the Global Safety & Support organization, helping teams to connect the work they're doing to measurable goals and to inform planning.

Minimum Qualifications

• You have experience in managing operations support in either Customer Service, Trust and Safety, or related areas such as management of social networking platforms.
• You have 5+ years of experience in managing and leading teams from diverse backgrounds and skillsets, including objective setting and performance reviews.
• You have excellent communication, influencing, and project management skills, with the ability to drive the simultaneous delivery of complex projects in collaboration with stakeholder teams;

Preferred Qualifications

• You have the ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams and senior leadership stakeholders;
• You have the ability to translate action steps into a systematic process;
• You're passionate about helping the user and creator community;

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Electrical) for the next phase of their business. They are located in West.

Duties:

• Lead Electrical discipline for CAPEX projects, supervising consultants, contractors, and vendors.
• Develop and issue Electrical design bases, specifications, and scopes of work.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Approve Electrical deliverables and develop necessary project documents.
• Support regulatory approval processes.
• Collaborate with project management and engineering teams.
• Witness factory acceptance tests (FAT).
• Ensure accuracy of engineering databases (e.g., SmartPlant tools).
• Review and document as-built deliverables.
• Follow Quality Management System and QA plans.

Requirements

• Min Bachelor’s Degree in Electrical Engineering or any relevant field.
• Min 15 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Mechanical) Oil & Gas for the next phase of their business. They are located in West.

Duties:

• Lead Mechanical and HVAC disciplines for CAPEX projects, overseeing FEED consultants, EPC contractors, and vendors.
• Develop and issue design bases, datasheets, project specifications, and scopes of work for feasibility studies, FEED, and EPC projects.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Validate and approve Mechanical and HVAC deliverables in CAPEX projects.
• Support regulatory approval processes and coordinate with consultants and contractors.
• Collaborate with project management, engineering disciplines, and operations teams.
• Witness factory acceptance tests (FAT) and ensure accurate engineering databases.

Requirements

• Min Bachelor’s Degree in Mechanical Engineering or any relevant field.
• Min 12 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

We seek an excellent content strategist to create branded content across AsiaOne’s website and social media channels. If you are constantly curious, bursting with story ideas, competent in digital publishing and social media, and have experience leading a team, we would like to meet you.

Responsibilities

• Conceive, pitch and produce branded content products on social media for clients in a variety of verticals, including consumer, entertainment, lifestyle, healthcare, automotive and/or technology
• Ensure that all branded content produced by AsiaOne branded content team is in keeping with the values of AsiaOne while meeting the client’s strategic aims
• Actively participate in regular brainstorming sessions and meetings
• Work collaboratively with colleagues to help finesse and fine-tune ideas in order to develop excellent storytelling and various content capabilities
• Join client meetings with sales colleagues to present and pitch editorial findings, content concepts and works in progress, advising clients about AsiaOne’s best practices and values, and how they serve the client’s aims
• Employ newsroom standards and practices, including conducting interviews, identifying sources, sub/copy editing and fact-checking

Requirements

• Preferably a degree in communications, journalism or a related field
• Excellent English writing skills with a distinctive wit and flair
• Able to work under tight deadlines and very occasionally at night, on weekends and Public Holidays
• Preferably at least 5 years of content marketing or branded content experience
• Preferably reporting and/or editing experience in a journalistic role
• Preferably experience in multiple beats and sectors, such as lifestyle, business, technology, automotive and luxury
• Good understanding of publishing, social media and the content marketing landscape
• Avid consumer of media of all types
• Ability to do visual design and video editing is a plus

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Establish, maintain, and improve the Quality Management System (QMS) to meet regulatory and Class Approval requirements.
• Lead quality initiatives and promote a quality culture across the company, ensuring continuous performance improvement.
• Coordinate and conduct audits, report outcomes, and ensure corrective actions are implemented effectively.
• Support teams in conducting root cause analysis and incident investigations, and compile reports in accordance with regulatory standards.
• Train employees on QMS processes and ensure clear communication of quality procedures and responsibilities.
• Manage budgets for QMS projects, oversee licensing, and document quality approvals and procedures across allocated sites.

Requirements:

• Bachelor’s Degree in Engineering with ISO 9001: 2015 certification.
• At least of 5 years of experience in Quality Assurance and management in the aviation or marine industries.
• Completion of the CAAS M10/L11/L12 Examination and ability to interpret CMM, including Illustrated Part Listings (IPL).
• Experience collaborating with OEMs for capability expansion and familiarity with Lean, Kaizen, and 5S methodologies.
• Knowledge of relevant quality standards and regulations in the marine, defence, and aviation sectors, along with practical experience in Quality Management Systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Responsibilities

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business system of the Patent Search Examination & Analytics (SEA) Unit.

You will:-

• Ensure critical operational system is aligned with business needs to ensure business continuity and operational efficiency of internal and contracted processes.
• Plan and drive IT system upgrades through regular maintenance and system renewal.
• Provide solutions to address process and system issues when they arise.
• Analyse existing systems, business needs and users feedback, identify bottlenecks and implement system changes to improve system performance, user experience and optimise processes.
• Evaluate system data policy and implement system archival process.
• Ensure optimal utilisation of resources and be the go-to person on how data and technology can be used for enhanced performance tracking and transformed processes with automation.
• Review whether internal controls are sufficient and effective to mitigate risks. Lead system studies and innovation projects for adopting emerging technologies for efficiency gains using automation and AI and improving user experience for various functions within unit.
• Support Deputy Director in unit’s planning for budget, capacity projection and performance metrics.
• Undertake ad hoc unit projects assigned.

Are you the one? Please write to us if you have/are:

• A degree, preferably in systems engineering or computing, with 5 to 8 years of relevant working experience, preferably in system project and dashboard development. Background in patents, experience in data analysis, SQL and knowledge in VBA/Python, basic coding/programming knowledge is a plus.
• Organised, customer-oriented, meticulous, proactive, able to multi-task and meet tight deadlines.
• Analytical, resourceful, able to work independently and in a team involving multiple groups of users and technical teams.
• Able to drive system-related process improvements using evidence-based/data-driven approach.
• Proven track record of successfully launching new system including change management.
• Experience in agile, design thinking and user experience improvements.
• Excellent communication and collaboration skills.
• Proficient with Microsoft Office applications and in particular Microsoft Excel and PowerPoint.

To apply for this position, please email your CV to [email protected]