Job responsibilities
• Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing
• Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding
• Configure and manage softphone deployment for voice users at bulk
• Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph API (integration to reporting and dashboard)
• Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.
• Hands on experience on Exchange Hybrid, MS Teams and Skype for business Online support and trouble shooting.
• End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive, Transport rule etc.
• Messaging and Collaboration expert for O365, Exchange hybrid and administration.
• Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams, MTRs, and other collaboration tools.
• Create on confluence troubleshooting steps and how-to instructions
• Work well with others and collaborate with a positive can-do attitude
• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints
• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
• Design solutions to increase service efficiency and perform duties that require expertise in Microsoft 365 PowerShell scripting. Communicate technical information to multiple audiences with varying levels of expertise.
• Lead a team of Exchange engineers to handle end user tickets and ensure that SLAs are upheld. Fulfil the role of L3 support for complex issues or escalations from the team.
Job requirements
· At least 10 years of hands-on operational experience in Messaging and collaboration, Exchange Hybrid, Unified Communication domain with Skills MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise.
· At least 4 years of proven experience to independently lead a team to fulfil organization and team objectives.
· Team leading experience will be a plus
· Experience in scripting and automation (PowerShell, Python, Graph API)
· Familiarity with Microsoft related suite of products
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd