About the Company

Our Client is a global distributor of industrial and electronic components serving customers in automation, manufacturing and maintenance.

Responsibilities

We’re looking for an experienced Senior Finance Manager with regional exposure and experience in integration and building a high-performing team.

• Lead or collaborate in the development of business cycle planning and strategic initiatives;
• Provide support and insights to team leaders across Southeast Asia, aiding in decision-making and performance enhancement;
• Manage profit and loss responsibilities and drive process improvements to enhance financial performance;
• Ensure timely and high-quality completion of all regional and group reporting requirements;
• Manage mergers and acquisitions, including integration processes;
• Supervise audit and statutory accounts;
• Oversee all direct and indirect taxation matters across all markets;
• Ensure that all practices adhere to regional laws and regulations;
• Manage credit and ensure effective cash, treasury, and risk management;
• Ensure robust governance and control mechanisms are in place;

Requirements

• Professional qualifications in accounting (e.g. CPA, ACCA, ACA) or equivalent;
• Experience working in large enterprises with regional exposure;
• At least 8 to 10 years of relevant work experience, with prior experience in a senior position;
• Proven team management and leadership skills, with a track record of building and leading high-performing teams;
• Strong business acumen with excellent analytical, insight generation, and communication skills;
• Proficiency in reporting, forecasting, budgeting, and providing decision support to leadership team;
• Demonstrated ability to contribute to organisational growth;
• Good communication skills.

Employment Details

• Hybrid working arrangement;
• This role is based in Singapore.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Job Description
1. Handling day-to-day manpower coordination and cleaning operational matter.
2. Monitor / Supervise periodic work for job site.
3. Manage and handle client feedback and on-site incidents
4. Team player, good problem-solving skills, and self-discipline.
5. Able to communicate and dealing with senior worker.

• OTHER INFORMATIONS
• able to work on weekends / Public holiday.
• 5.5days/week

Main job scopes

• Manage construction activities and progress independently.
• Able to understand structural drawing, specifications and requirements.
• Supervise structural/architectural works, co-ordinate with client's representatives.
• Supervise and lead a team of workers and sub-contractor to perform on site work.
• Resolve design site problems encountered during the construction period.
• Prepare daily progress report and work schedule.

Ad-hoc job scopes

• Manage daily lorry fleet logistics
• Other ad-hoc tasks within the Manager’s capability.

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil), Quantity Survey, Architecture or equivalent.
• Minimum 5 years construction building experience in Singapore local construction.
• Experience with track records in A&A projects would be an advantage.
• Good team player, keen desire to learn, contribute, advance and progress with the company.

Essential function

1. Complies with the Company’s QSM and processes.

2. Provide effective support to the Purchasing Executive and Procurement Manager for the purchasing process.

3. Communicate with supplier to obtain quotes, negotiate prices, and clarify specification.

4. Prepare and Issue Purchase / Work order (PO/WO). Ensure approval is obtained and proper closure of the purchasing activities for each technical purchase requirement.

5. Follow up on Purchase Orders and ensure ordered items delivered on time.

6. Take over duty of Logistics Support Assistant during his absence

• Launch Boat & Land Transport arrangements for personnel boarding / disembarking vessels.
• Land Transport / Launch Boat / Cargo Boat arrangements for delivery of stores / spares / provisions to vessels. Support technical team for collection of spares from vessel when required.
• Import / Export arrangements & documentations of spares (Lighterage Wharves / Jurong Port / PSA).

7. Ensure the proper information are entered into the Company’s electronic system as the system requirements.

8. Contribute and feedback to section / department manager on improvements to the management system.

9. Perform additional duties under the direction of the Procurement Manager as needed. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience

Minimum GCE level in any discipline, & minimum two years of experience in Purchasing role and/or Logistics role.

Main job scopes

• Manage construction activities and progress independently.
• Able to understand structural drawing, specifications and requirements.
• Supervise structural/architectural works, co-ordinate with client's representatives.
• Supervise and lead a team of workers and sub-contractor to perform on site work.
• Resolve design site problems encountered during the construction period.
• Prepare daily progress report and work schedule.

Ad-hoc job scopes

• Manage daily lorry fleet logistics
• Other ad-hoc tasks within the Manager’s capability.

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil), Quantity Survey, Architecture or equivalent.
• Minimum 5 years construction building experience in Singapore local construction.
• Experience with track records in A&A projects would be an advantage.
• Good team player, keen desire to learn, contribute, advance and progress with the company.

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world. Our clients include the world’s largest banks, top-tier card issuers, and fintechs who utilize our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC, and Top 10 financial services brands in many other countries. With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are, you’ll recognize our footprint! We believe nothing should stand in the way of companies striving to drive growth via compelling and effortless reward propositions that their customers love. Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

About Data Platform Team

Data Platform Team offers data analytics and reporting as a service to internal business, product, and operations teams. We build and operate a modern data platform and infrastructure, hosting all the data pipelines, lakes, warehouses, and analytical models. Every day, our system processes millions of data rows from diverse operational data sources, generating high-quality and trusted analytics models that power essential business reports, BI dashboards, and data-driven product features for internal and external users. We have an ambitious plan to transform the business and product through the formidable power of data. Elevate your career with us!

About Engineering Manager role

We are currently seeking a seasoned Engineering Manager to lead our Data Platform Team. In this role, you will be at the forefront of communication, engaging both internal and external stakeholders to deeply understand their challenges and requirements. Your strategic acumen will be crucial in crafting a comprehensive team roadmap that not only addresses current business needs but also aligns with the overarching vision, encompassing upcoming data products, data-driven initiatives, and diverse reporting needs. Additionally, you will play a pivotal role in overseeing the implementation of technical strategies aimed at enhancing data quality, scaling our platform, and fostering the growth and development of our talented team members. If you are passionate about driving innovation in a dynamic data environment and possess the leadership skills to guide a team towards excellence, we encourage you to apply.

Responsibilities:

• Architect and develop the platform to support a high volume of transactions, handling tens of millions of transactions daily.
• Strategize improvements to our business rules engine, enhancing flexibility to accommodate future platform needs.
• Continuously enhance the architecture of our data workflows to ensure improved reliability, higher throughput, and enhanced observability.
• Collaborate with the DevOps team to optimize performance and memory requirements of transaction processing.
• Drive improvements in operational processes, monitoring, and tooling in collaboration with our Technology Operations team.
• Collaborate closely with client-facing solution architects to design implementations tailored to our customers' needs.
• Scope, architect, plan, and lead the implementation of new features outlined in the product roadmap.
• Serve as a role model for our engineers and employees, actively contributing to the grooming of the next generation of tech leaders.
• Play a key role in managing the entire data lifecycle, from acquisition and storage to processing, analysis, and eventual archiving or disposal, ensuring optimal efficiency and adherence to organizational data policies.
• Build robust tooling and features to support data reporting and export needs for our SaaS customers. Imagine building beautiful APIs to allow our customers to generate and pull reporting data, or building platform features to allow data in our warehouse to be synced to the customer's warehouse.

Job requirements

What we're looking for:

• Demonstrated expertise in software engineering, particularly in designing and implementing large-scale backend data processing systems.
• Experience in designing and building scalable data products or platforms on AWS or another cloud.
• Familiarity with modern ELT data engineering tools such as Airflow, dbt, Meltano, Kafka, Dagster, or similar.
• Experience with row-based and column-based databases or SQL engines, understanding their trade-offs e.g. Redshift, PostgreSQL, Trino, etc.
• Experience developing Python/Ruby library packages for internal teams, including best practices for development and deployment.
• Strong commitment to ensuring impeccable data quality and robust data governance practices in Production workloads
• Experience with analytical data modeling using analytics engineering tools such as dbt. Advanced predictive and prescriptive analytics modeling knowledge is a plus.
• Good leadership experience, including managing teams of engineers who report directly to you.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace.

We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Duties and Responsibilities:

• To ensure the restaurant operation (opening, closing and service) is operated in line with procedures, present to regularly open up and close up the restaurant at all times.
• Oversees restaurant operation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the Director.
• Train new and current employees on proper customer service practices
• Performs other duties as assigned.

Job Scope for ID Manager:

· Sales duties at showroom, inclusive of promoting interior design services

· Respond and follow up with customers’ queries in a polite and friendly manner

· Engage customers by understanding their expectations and presenting them with design proposals

· Manage the whole sales cycle, such as providing support to customers on product selection, with regards to interior design

· Liaise and coordinate with various stakeholders such as logistics, procurement, project teams and sub-contractors

· Coordinate site progress with project manager. Responsible for the entire design process

· Lead and mentor junior designers, as well as managing their schedules and deliverables.

· Apply latest industry trends and business acumen for growth of the company

· Manage and come up with new products and services for the company where necessary

· Work with design team to produce design works for clients

Requirements:

· Excellent communication, presentation and organisation skills

· Excellent customer service

· Knowledge in interior design

· Demonstrate positive attitude and responsibility

· Preferably with 3 years of relevant experience

· Basic Salary + Sales Commission

Responsibilities

• Perform outbound calls to prospective clients and introduce company's services
• Effectively communicate with clients to understand their digital marketing needs and offer solutions to their problems
• Schedule and manage sales appointments to pitch digital marketing solutions
• Keep records of calls and client's information in CRM
• Handle objections and negotiate with prospective clients
• Prepare and deliver pitches and presentations to prospective clients
• Develop and present proposals customized for each client’s digital marketing needs
• Ensure excellent customer relationships through regular follow-up and building rapport with key decision makers

Requirements and skills

• Proficient in English and possess excellent communication skills
• Hunter, No-Fear Mentality
• Resilient, results-driven and persuasive; able to work independently to achieve targets
• Prior experience in telemarketing or similar sales roles would be a bonus
• Knowledge and experience in SEO, SEM and Social Media Marketing is advantageous
• Able to commit to Mondays to Fridays, 9.30am - 6.30pm

upplemental pay types:

• Commission pay
• Performance bonus

Experience:

• Business Development: 1 year (Preferred)

To develop, implement, track and optimize advertising campaign across all media platforms for clients

Job Highlights:

• Competitive Remuneration Package with Good Employee Benefits

• 5-Days Work Week

• Walking Distance to MRT Station

You will be responsible for:

• Meet & build rapport with potential brands/clients

• Actively hunting for new business

• Prepare quotation and proposal to client

• Develop and implement campaigns for clients

• Meeting targets for sales volume and pipeline creation

• Explore and develop creative ways to achieve advertising revenue

• Attend sales meetings, industry trade shows, and training seminars in order to gather information, promote products, expand network of contacts, and increase knowledge

Requirements:

• Diploma or Degree in Advertising/Marketing or equivalent

• Relevant experience in mass communication, with respect to the advertising and promotion efforts through digital platforms and out-of-home media

• Knowledge of out-of-home media, current internet industry and best practice standards is an advantage

• Team player, resilient and able to produce results in a fast paced environment

• Fresh graduate are welcome to apply

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

· Maintain a high guest service focus by approaching your job with the guests always in mind.

· Drive departmental objectives for self and team, and work together to achieve the goal accordingly.

· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.

· Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

· Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.

· Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.

· Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

· Actively seek verbal feedback from guests and team members at every opportunity.

· Agree on and implement actions to make improvements to guests’ experience.

· Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Rooms Division/ Front Office Manager.

· Make sure all guest requests and queries are responded to promptly and effectively Be available to assist on duty in the hotels during any busy days or special events.

· Maintain presence in the lobby, setting the example to team members for guest service.

· Be proactive towards guests, assisting them with any reasonable requests, and train all team members to be observant before guests ask.

· Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.

· Monitor and assess team members’ performance through regular review checks and feedback

· Develop action plans to address shortfalls in standards and identify shortfalls before they affect guest experience.

· Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.

· Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.)

· Establish communication effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

· Describe, assign and delegate duties and authority for the operation of the department at all times.

· Understand the situation in other departments and its implication for own department.

· Plan ahead and ensures adequate resources are available.

· Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.

· Ensure the shift is reviewed, handovers and briefings are carried out.

· Maintain in-depth technical knowledge and skills required for the job.

· Maintain guest histories to assist with returning guests.

· Attend and participate in regular operational and hotel meetings.

· Be responsible for the maximization of room revenue and profit through commercial rooms’ management, ensuring a consistently high standard of guest service within the department.

· Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue team.

· Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.

· Set and agree to departmental objectives for self and team.

· Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business.

· Create and implement team member incentives as per discussion with the Rooms Division/ Front Office Manager.

· Participate in the development of the annual budget, developing short and long term financial operating plans.

· Use key monitors and financial targets to evaluate the department’s performance and make future plans.

· Analyse financial information that is provided via the payroll system, to assist decision making and ability to explain any financial variance against plan.

· Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs.

· Control and review expenses on a monthly basis to implement actions for improvement, following company control procedures.

· Maintain leave plans, monitor, control and minimize overtime for the department.

· Carry out seasonal inventory of operating equipment.

· Carry out selection interviews and make effective recruitment decisions based on skills and attitude.

· Ensure the new join team members have all relevant information upon commencing employment and receives relevant training.

· Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out.

· Develop and implement department training plans to meet business needs.

· Carry out training programs for team members with the Learning & Development team and departmental trainers.

· Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

· Review and evaluate all training activities.

· Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines.

· Introduce appropriate product knowledge courses for team members.

· Understand and communicate to the team their responsibilities within Health & Safety (H&S) legislation and their implication on the operation of the department. Participate in community public relations for the hotel.

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

About the Company

Our Client is a global leader in transportation and supply chain management.

Responsibilities

We’re looking for an experienced Manager, Human Resources, to be part of a team managing the full spectrum of human resource services.

• Work with department heads to determine staffing needs, design job descriptions, support recruitment efforts, and manage onboarding processes;
• Assist in compensation packages, including salary reviews, bonuses, and other employee incentives;
• Oversee HR policies, manage employee data, and ensure compliance with both internal standards and legal requirements;
• Handle employment-related inquiries, manage mobility services, and oversee the exit process for employees;
• Coordinate onsite training sessions and manage employee engagement and development programs;
• Oversee external HR service providers and ensure the accuracy and efficiency of their services.

Requirements

• Tertiary education in human resources would be an advantage;
• At least 5 years of experience in human resources;
• Strong proficiency in HR technologies and Microsoft Office, particularly Excel;
• Excellent communication skills and a high regard for integrity and confidentiality;
• A proactive and team-oriented approach to tasks.

Employment Details

• Attractive salary compensation and benefits;
• Hybrid work arrangement;
• Good career advancement opportunities.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Asia Insight is an award-winning independent full-service market research consultancy. Headquartered in Singapore, Asia Insight conducts customised research across Asia. We are looking to increase our client support capabilities and grow our business across the region. Ready for an adventure with us?

Overview of Responsibilities

• Create artefacts and frameworks to ground teams in customer centric thinking, such as journey mapping, blueprinting, personas, etc
• Conduct or moderate usability sessions such as conducting activities such as user interviews, focus group discussions and user journey mapping to understand the business areas and user requirements
• Perform usability testing to validate interface design and drive design improvements
• Design frameworks such as journey mapping, blueprinting, personas, etc
• Develop new client relationship and Grow existing ones. Be the researcher that clients request by name
• Where the rubber meets the road - Ensure successful execution of projects under your purview, and deliver meaningful and actionable insights to our clients
• Mentor and train junior researchers on market research, and client servicing

Requirements:

• Bachelor’s degree or above; in a relevant discipline. We warmly welcome applicants from across different disciplines, with demonstrated work experience
• At least 4 years hands on experience in primary market research
• Proven competency in data analytics
• Experience with usability testing tools such as Maze, Tobii etc. Experience with analysis and data processing tools such as Excel, Survey Gizmo, etc
• Seasoned in qualitative research (conducting in-depth interviews, focus groups, card sorting, usability testing on mobile, tablet and web) with a sound understanding of how to apply quantitative research (data collection, processing & reporting)

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Responsibilities:

• Personally and frequently verify that the guests receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Ensure Marriott L&D and Lobster Inc training is completed constantly (learning never stops).
• Communicate politely and effectively with the culinary team.
• Entertaining guests in a consistent, professional and positive attitude.
• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Monitor the quality and quantity of all food and beverage items served.
• Inventory management and reporting routinely.

Main Responsibilities

• Lead the product development lifecycle from concept to launch.
• Conduct market research to identify emerging trends and consumer needs.
• Collaborate with engineering, design, marketing, and sales teams to develop product strategies and roadmaps.
• Define product requirements, specifications, and features.
• Manage project timelines, budgets, and resources to ensure timely delivery of products.
• Coordinate product testing, validation, and quality assurance processes.
• Analyze product performance metrics and customer feedback to iterate and improve products.
• Stay abreast of industry developments and competitive landscape.
• Communicate product updates and developments to stakeholders.
• Foster a culture of innovation and continuous improvement within the product development team.

Requirement

• Bachelor's degree in Business Administration, Engineering, Marketing, or related field. Master's degree preferred.
• Proven experience (X years) in product development or product management roles.
• Strong understanding of product development processes, including ideation, design, prototyping, testing, and launch.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Strategic thinker with a deep understanding of market dynamics and consumer behaviour.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in project management tools and software.
• Experience working in [specific industry or domain] is a plus.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

Job Description & Major Responsibilities:· Service Engineers install, service, support, upgrade and maintain product· To perform a variety of moderate to complex assignments· Diagnose equipment problems and make repairs or adjustment· Understand system parameters and interactions to allow process development and extensive electronic troubleshooting· Being a Service Engineer, this person is to support the team in meeting customers’ expectations and company’s expectations· Able to support technically inclined· Direct support to customers’ fab and the workforce to ensure customer satisfaction amongst our customersRequirements:· To attend weekly meeting and presentation· To write technical report· To handle specific jigs during service jobs· Assist other colleagues to perform higher-level job like robot teaching & sub-units· To perform 24x7 standby duties based on roster· To perform ad-hoc shift work when needed when required.· To perform ad-hoc delivery work· Able to setup machine/installation/modification/servicing/trouble shooting/repair· Able to work irregular hours when required· Proficient in Microsoft Office programs· Demonstrate ability to work effectively with team members and customers· Excellent troubleshooting and repair skills· Require good communication skills, documentation and customer service skills

2. SKILLS

About the Company

Our Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.

Responsibilities

We’re looking for a driven and meticulous Project Manager (Logistics / Supply Chain) to support logistics and supply chain projects across APAC.

• Spearhead and manage client onboarding and integration processes;
• Oversee and manage strategic projects;
• Collaborate closely with internal teams throughout inquiry and quotation phases;
• Develop sales and business proposals with internal and external teams, including presentation and pricing material;
• Conduct profitability analyses and budget evaluations using analytical tools;
• Drive and direct key supply chain initiatives for clients across the region;
• Manage full project life-cycles;
• Ensure that project timelines are met;
• Work closely with internal teams for escalations and risk management;
• Identify and report significant risks to the internal stakeholders;
• Lead and support business process improvement drives across the region.

Requirements

• At least 2 years of relevant experience in the logistics and supply chain industry;
• Experience in SAP and analytics tools will be an advantage;
• Experience working with process improvement methodologies, such as Kaizen, Six Sigma, etc.;
• Organisational skills, and ability to collaborate effectively in cross-functional teams;
• Strong customer-focus and excellent communication skills;
• Flexibility and ability to adapt to new requirements and innovation;
• Excellent interpersonal skills;
• Strong accountability and sense of responsibility.

Employment Details

• Exciting opportunity;
• Attractive benefits and remuneration.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Job Summary:
The Regional Operations Manager (Asia) coordinates the service delivery functions across Asia and supports the Director (Asia) with management, administrative and compliance oversight.
The Regional Operations Manager ensures the highest quality in execution and maintenance of standards as well as full compliance with local regulations. The Regional Operations Manager develops and aligns Operations standards, negotiates fees, and contracts with partners and conducts regular business and performance reviews.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Oversee and coordinate scheduling of the security consultants, part time employees, partners and contractors.
3. Ensure all projects and services are conducted in a timely and professional manner and aligned with Pinkerton's Service Delivery Standards:Assist the Director with on-going client service calls.
   Address client questions and/or concerns quickly and effectively.
   Communicate employee performance concerns and/or status updates to the Director.
   
4. Serve as the point of contact in support of clients' ongoing projects and consultancy.
5. Perform various investigative, security consultative, and protection projects as assigned by Director.
6. Assist with general administrative and operational functions.
7. All other duties as assigned.

Education, Experience, and Certifications:
Bachelor's degree preferred with at least three years of investigation, enterprise risk management, security operations experience and/or business management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Strong customer service orientation and results driven.
• Exhibition good leadership and stakeholder management and negotiation skills.
• Solid project management skills. Procurement and vendor management experience.
• Meticulous and professional in stakeholder engagement; excellent communication skills are appreciated.
• Ability to handle sensitive matters with pace, ambiguity and confidentiality that comes with the nature of our business.
• Able to interact effectively at all levels and across diverse cultures.
• Able to adapt as the external environment and organization evolves.
• Support client servicing and acquisition.
• Able to multi-task and organize workload for effective implementation.
• Computer skills; Microsoft Offices suite.
• Excellent command of the Mandarin language (read/write/speak) as well as English fluency to work with our stakeholders, vendors and clients in Mainland and Greater China (preferred).
• Investigation, Enterprise Risk and/or Security operations experience.
• An ideal candidate would be someone who is passionate about security risk management, investigations, security consulting, intellectual property management, crisis management and protection operations, and being a part of a premier global risk management firm.
• Able to carry out responsibilities with little or no supervision.

Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Shift work including evenings and weekends to ensure the successful completion of work assignments.

About the Company

Our Client is a well-established leader in fire protection systems serving customers across multiple industries.

Responsibilities

We’re looking for a proactive and driven Sales Manager to oversee and lead a sales team, spearheading sales drives.

• Drive team performance and revenue growth through the creation and implementation of sales strategies and plans aligned with company goals;
• Foster team achievement and motivation, guiding towards surpassing sales objectives with direct mentorship and skill development;
• Spearhead business growth through the identification and cultivation of new prospects, coupled with the reinforcement of enduring customer alliances;
• Lead client engagement efforts, including presentations and demonstrations;
• Take charge of full sales cycle, from lead generation to closure, emphasizing procedural efficiency andclient customization;
• Coordinate with technical staff to ensure client proposals are precisely tailored to specific requirements;
• Analyse market dynamics and competitive landscape to uncover growth avenues and refine salestactics;
• Guide the development and execution of marketing campaigns and promotional strategies targeted atidentified opportunities;
• Conduct and lead discussions on contractual terms with clients, aiming for alignment with organizational standards and cooperation with legal and financial frameworks.

Requirements

• At least 2 years of relevant sales or account management experience;
• Experience working with engineering products, including fire suppression systems and products;
• In-depth knowledge of competition and ability to apply competing successful strategies;
• Proactive, excellent team player and customer focused;
• Excellent time management and ability to work well in a team;
• Able to deliver client-focused solutions based on customer needs;
• Detail-oriented with the ability to multi-task;
• Excellent listening, negotiation and presentation skills.

Employment Details

• Attractive benefits and remuneration.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

Customer relations manager responsibilities:

• Building and maintaining long-term relationships with key customers
• Understanding customer needs and finding constructive solutions
• Managing and overseeing customer communications and interactions
• Addressing and resolving customer concerns and complaints
• Creating and implementing sales plans and strategies to generate revenue
• Keeping customers informed about new products and services
• Expanding and retaining the customer base
• Establishing and enforcing standards and protocols for customer care
• Monitoring and analyzing business competitors and market trends

Job Description & Requirements

1)Will be the person in charge to ensure good customer experience.

2)Ensure the smooth running of the restaurant operations in line with the company’s business objectives.

3)To ensure that all equipment and in-store facilities conform to sanitary regulations ensuring strict compliance with company policies and procedures.

4)Oversee daily operation and manage a team of service crew.

5)Able to train team to up-sell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.

6)Versatile in different job roles and hands on operations.

Requirements :

1) Above 3 years of F&B experience in managing/leading a team of people

2) Above 2 years of F&B operations experience in hotel restaurants (Indian food) is a must

3) Possess a bachelor degree from any faculty

4) Friendly personality and hospitable to all guests, good PR skill.

5) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow

6)Positive attitude with a strong sense of communication with customer. Mainly Tamil and Hindi speaking customers patronise our restaurant at Little India.

Kindly ensure to fill the questionaire accurately and have your updated CV in your profile.

Only shortlisted candidates will be notified.