Responsibilities:

• Manage a portfolio of key customer accounts
• Develop and maintain strong relationships with customers, understanding their needs and objectives
• Work closely with marketing teams to identify growth opportunities within key accounts
• Collaborate with key customers on promotions, planning, and executing strategies to drive mutual growth
• Prepare regular reports on account status, identifying risks or opportunities for account growth
• Participate in monthly meetings with key customers to discuss progress, address concerns, and explore opportunities for further collaboration
• Generate internal reports detailing key account activities, performance metrics, and future strategies
• Collaborate with internal teams to ensure timely and successful delivery of products/services according to customer needs
• Address customer concerns and issues in a timely and effective manner

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or Logistics & Supply Chain
• Proven experience in key account management or a similar role
• Strong communication, interpersonal, and presentation skills
• Ability to effectively present ideas, solutions, and reports to key customers and internal teams
• Ability to multitask and prioritize in a fast-paced environment
• Excellent problem-solving abilities
• Proficiency in Microsoft Office
• Ability to work independently and as part of a team

Primary Responsibilities

• Analyze, determine and concur on in-house quality procedures, standards and specifications
• Assess guest requirement and ensuring that guests expectations are met
• Investigate and set standards for quality, health and safety
• Establish standards, procedures and systems to support the service and training program
• Assist Operation Managers in the development and implementation of on-going training, in addition to monthly training calendars to meet specific departmental needs
• Identify training needs or gaps and implement solutions to maximize results to positively impact the Hotels productivity and performance
• Conduct and track regular internal audits to evaluate the effectiveness of training initiatives in meeting our business objectives, in addition to providing recommendations for improvements
• Conduct Hotels specific training courses (i.e. Suggestive Selling, Product Training, Service Standards, Guest Experience, etc.)
• Ensure compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the company’s health and safety program
• Act as a catalyst for change and improvement in performance and quality

Requirements

• Degree in Hospitality or Hotel Management with minimum 3 years of training experience in a global hospitality chain
• Advanced Certificate in Training & Assessment (ACTA) is preferred or equivalent Training qualifications
• Experience in conducting and delivering stand-up training programs, applicable and appropriate to the needs of the business
• Possess good cross-cultural awareness / sensitivity and strong interpersonal skills with an international mindset to facilitate effective working across diverse cultures and different levels of the organization
• Proficiency with the use of Microsoft Office tools
• A team player with strong business acumen, resourceful and results driven
• Adaptable to a fast-paced and dynamic work environment

• Business development towards Goltens’ range of services includes identifying and developing business strategies through exhausting opportunities in both local & overseas market.
• Perform sales visits and develop new accounts with strategies to increase market shares in Marine, Offshore, Power Generation, Oil & Gas, Petrochemical and Industry.
• Develop and execute all strategic sales plans to support company goals and achieve sales performance target.
• Manage and build relationship with prospects and existing customers.
• Liaise with Operation Personnel for sub-contractor quotations to prepare customer’s inquiries
• Discuss with Operation Personnel for Technical Capability, Manpower and schedule information for quotation purpose
• Establish cost calculations and draft quotations for submission to Sales Personnel/customer
• Liaise with Operation Personnel, Sales Personnel and customers and coordinate for existing on-going projects
• Monitor and handle key customers’ requirements
• Review customers’ purchase orders, terms & conditions, and contract

Main Duties and Key Responsibilities:

• Draft, edit and proofread all marketing and communication collaterals
• Plan and execute marketing and advertising campaigns
• Copy write marketing collaterals, video scripts, agency briefs, stakeholder communications, press releases, letters, memo, etc.
• Ensure collaterals are rolled out on time by staying on top of the marketing calendar, production schedule, oversee the design and delivery of marketing initiatives, promotions, campaigns and events
• Plan content, oversee and facilitate production of the club magazine - Longitude
• Adhere to brand guidelines for existing business and review brand guidelines from time to time
• Ensure that the business is up to date on marketing platforms and trends
• Manage all web content, web listings and email blast
• Conduct club audits to ensure adhesion to marketing and communications branding and copy guidelines
• Work closely with sales teams and coordinate your activities for cost-effective campaigns
• Create new partnerships and maintain existing partnerships with external companies
• Sourcing and procuring of club merchandise
• Handle administration duties of Marketing Department
• Handle media requests for food tasting, filming & photography, interviews, etc
• Organise press conference, media events
• Develop, champion and manage social media marketing for the business
• Engage with customers through the use of social media
• Maximise followers on all subscribed social media platforms
• Track and monitor all digital media, the success of online initiatives and report findings
• Develop and track marketing analytics for web and social media
• Identify and report social media trends, recommend and implement suitable digital platforms for the business
• Total event management

Requirements:

• 3 to 5 years’ experience in related field
• Ideally from luxury/ membership/ marina/ private club/ hospitality industries
• Experience working in agencies is an advantage
• Degree in mass communications, media, PR, digital marketing or related fields
• Proficient in Microsoft Office Suite
• Competent in social media content planning and advertising
• Strong communication skills – ability to organize and present information both written and oral in a clear and fluent manner.
• Possess strong analytical and interpersonal qualities
• Good formal presentation and stress management skills

Job Description

We are looking for a passionate Assistant Marketing Manager to be part of the Marketing team. You will be responsible for marketing design initiatives and campaigns for retails brands.

Job Highlights

• Opportunities for Creative Innovation
• Career Development Opportunities

RESPONSIBILITIES & EXPECTATIONS

• Responsible for the brand development work of the catering brands.
• Develop marketing strategies and plans, advertising, promotions, creative projects, media relations, sponsorships and event management.
• Develop revenue and profit growth strategies for the business and take charge of the tactical execution of the brands’ marketing communication initiatives in support of the business strategy, market goals, and organizational objectives.
• Leads, coordinates campaigns and communications through all phases of launch and maintenance, including reporting, analysis and optimization.
• Collaborate with internal business partners like Operations, F&B and Finance teams to ensure that all initiatives support the brand promise.
• Develop creative briefs and guide creative direction to meet objectives for all advertising and communications, including print, and digital assets
• Monitor and improve ROI using strategic and analytical approach
• This role requires a strategic and analytical approach to monitoring and improving ROI.
• Prepare and manage budgets for various marketing and branding initiatives to achieve cost efficiencies.
• This is an ideal role for an experienced, organized and detail-oriented marcom professional with a strong background in FMCG/retail environment.
• Any other tasks as and when assigned by immediate superiors

REQUIREMENTS

• Degree / Diploma in Mass Communication / Marketing or related discipline
• Minimum 5 years’ relevant brand management and marketing experience, preferably in the F&B/ FMCG industry
• Meticulous with an eye for detail
• Willing to roll up sleeves and work on the ground to ensure the success of all projects delivery
• Highly creative with experience in creating content and digital campaigns that engage, inform and motivate
• Proactive with a strong sense of accountability and a day-to-day focus on results.